Blue Flame (Cornwall) Limited

Driving north on the A30 past Fraddon services yesterday afternoon, I was overtaken by a speeding van bearing the Blue Flame logo. I was in the middle lane, just at the point where the outside lane has to merge in. This driver seemed determined not to filter in behind me, which would have been the correct and safe action to take, but forced their van in front of mine, causing me to brake heavily. When I sounded my horn and flashed my lights, they then brake-checked me before taking off again at well over the speed limit. Perhaps they were in a rush to get home to watch the England World Cup game but we both came very close to missing much more!! I recognise that this incident is nothing to do with the work that they undertake as their core business, but if this is the attitude that they and their staff have towards safety, which surely should be paramount in the heating industry, I would stay well away. Shockingly bad driving and an even worse response when challenged.

I’ve hired Blue Flame several times for boilers and plumbing and have always been happy with their work. Recently they rectified some poor-quality pipework left by a previous builder. Their work was a vast improvement and, during the process, they discovered a cracked sewer pipe the previous builder hadn’t mentioned. By catching this early, Blue Flame saved me from the nightmare of installing a new bathroom only to have to rip it out later to fix a leak. On one occasion a piece of work had to be redone but I am still happy to give them 5 stars because they took full responsibility and rectified it promptly without any fuss. Also, the staff are consistently knowledgeable, polite and professional. I fully intend to use them for future work.

I have to say these guys are utter cowboys. They were sent to a rental property i own to fix a leak. Not only did they do a poor job of the repair that failed and charged an extortionate amount. they also removed my light fixings and are refusing to return them on compensate me. I would avoid at all costs.

Excellent service. The receptionist's are extremely polite and helpful. We've started a breakdown cover with them, the Daikin air source heating system was checked and serviced first, Matt the engineer is very knowledgeable and explained everything well. I would highly recommend Blue flame. Thank you guys

Our boiler wasn’t firing up so I called to arrange a visit. However Grant was able to advise via FaceTime. He was friendly and helpful and we were able to resolve the issue. I’m extremely grateful that someone was willing and able to help solve the problem and it means that as a newcomer to the area, I know who I will trust in the future. Thank you so much.

they just woke me up at 1am with wrong house ,my house was in darkness , how stupid are they ?

Coastline tenant called Blue flame 9.30am no kitchen light and hot water had packed up. They were there at 10am new kitchen light and hot water sorted.

Lovely experience. Chap called Tom went above and beyond and took some additional steps that were beyond the scope to stop the problem happening again

They suddenly decided not to do biomass despite being my main service company. No warning. Any responsible company would have at least honoured an old customer and said in future we won't be able to do it. Also what with biomass being a part of the package of solutions to tackle global warming (eg. Finland has 1/3 of its energy from wood) I'd have expected larger companies to move towards supporting net zero alternatives not away from them.

Called them after moving house to a property they have serviced for 10+ years. Heating and hot water problem and engineer had no clue. Called his ‘mate’ who also had no clue. In the 90 minutes made no material difference to the system, misidentified numerous components and claimed the boiler needed a new PCB without touching it. Local plumber called, one check valve replaced and now unlimited hot water, one £10 sensor on boiler replaced and we have heating. I asked afterwards what the engineers actually did, as it seemed nothing. I would have thought he could have told me at the time. Finally I get a document confirming his many incorrect conclusions, confirmed by the other company who had already fixed it by then (incidentally for a very similar price to this pointless call out) If you want a misdiagnosis and your time wasted, call this bunch.

What can I say? They should turn up on a horse with a six shooter. Cowboys. First experience was with a light fitting... they let a apprentice loose and he damaged the wall.....I had to fix it myself in the end..... 2nd experience....came to check the boiler and turned all the hot water off...... 3rd experience and this is the best......needed a light switch connected as the original builders didn't do it......they rewired it and it now turns my bathroom on an off and turns my outside light into a indicator. Just flashes on and off. The worst electrical engineers known to man.

I recently used Blue Flame and they where great. I’m sorry I can’t remember everyone’s name but Chris and another lady came around and inspected our house, and then Lee and Solomon came later to rectify all the items. They went above and beyond for me and I’m really happy I used them. Thanks.

Blue Flame Commercial & Residential teams have done regular and emergency service work for us and we cannot recommend them enough. The Commercial team were so good and fast they even saved us from a days lost trade! Well done to everyone at Blue Flame and Thank you! ☺️

Oli & Kendle installed a new unvented cylinder at my property. I opted for the larger cylinder and was worried it wouldn't fit, but they made sure it was installed to a very high standard. You could tell they took pride in their work, and the final result was very professional and tidy. Great service from both of them, and I'm very happy it's improved my water pressure.

Fantastic team from the operations team in head office. To the engineers. They are courteous. Fast and responsive. Highly recommend them.

This is one of the best companies I have had the pleasure to have in my home to repair and fix my hot water system - from the friendliness of the office staff to the engineers. They were so helpful, polite, punctual and professional - so cheers Blue Flame

Im not happy with this company . I have been waiting for a week for a part to arrive for a shower repair . Every time I call for an update , they blame the bank holiday for the delay !

Blue Flame installed a new boiler for a very elderly relative of mine and did a good job. Through no fault of the company she became confused about the bill. Leah in Accounts showed great patience and understanding while the family dealt with this difficult situation. Well done!

Excellent service, polite and friendly heating engineer. Would highly recommend.

Nathan just fixed my central heating in less than 2 hours from calling them. Excellent service. Highly recommended. Amazing in this day and age.

Fantastic company, such great service and lovely staff! Pleasure to have around the house and all work done very efficiently. Highly recommend

After being let down by my previous company ,I had to find a commercial gas engineer ,im amazed how prompt ,professional,knowledgeable they were ,this is the third visit to my property ,1st for a boiler service & commercial kitchen devices,2nd to repair my boiler and change a switch on the valve,3rd a surveyor for the division of my my property to seperate one building from another ,their 4th visit is jan 27th to do this work ,they give you clear costs before they proceed whilst they are not the cheapest they are very professional & this was done in 8 weeks,I couldn't even get my old gas engineers out in that time ,so thanks to them I have now found a company that values its customers and doesn't overstretch themselves so they can't service their clients 5 star service so far

Solved my central heating problem in minutes on the phone

Had issue with underfloor heating not warming in two of 8 zones. Engineer Grant, superstar, talked me through checking the attenuators etc and think we fixed it!! Will know later but even if haven’t I still rate his patience, humour and all round performance 110%. Thank you Grant-will let you know later this eve if zones have warmed! Really appreciate you taking the time talk me through possibly fixing the issue.

Have always found them very helpful and happy to help. Thank you

Had an en engineer out was only here for an hour but been charged 1hr 30min. That engineer gave me the wrong diagnosis. Poor service from this company I have only managed to speak to one of the mangers once this was after a week of chasing. I hope the issue will be resolved soon been promised a phone call tomorrow 11/8/2022 will see if that happens as I have been promised phone calls back before and still had to chase them up.

Excellent service, carried out our gas safety checks today within a few hours of phoning them. Professional and friendly. Thank you!

Charged over £400 but failed to fix the problem. Very expensive and not at all helpful . There are much better and more reasonable firms out there than this overpriced outfit.

Our old oil boiler stopped working in January, we called a number of businesses to quote. Blue Flame came out the next day and I received the detailed quote within 2 hours. Upon giving them the go ahead we were booked in for 3 weeks time. With us expecting our second child any time this was urgent work for us. I received a call a week early saying they had a cancellation and could fit us in sooner. The work took 2.5 days in total, the guys were always on time, professional and courteous. The quality of their work is outstanding and their customer service is second to none. I can not rate Blue Flame high enough. Thank you so much for all the great work.

Emergency call out for our Rayburn which had just stopped working. Came back and replaced the thermostat control panel. Transpired there was another electrical issue which they fixed and promised us they wouldnt leave until it was fixed. Very impressed buy their professional service as well as their kind and thoughtful engineers. Would definitely recommend

Absolutely terrible service ! been weeks to fix a satellite dish with the blag of we are waiting for parts simply not good enough ! Any part required is available locally, could have it fixed in hours with a different repairer but im stuck with them as they are coastlines repairer, if i had a choice i wouldn't use this firm ever !

Good job

Tried several times to get prices for servicing and maintenance but no response, I’ll do it with edf which is cheaper and uses a bigger insurer

Blue flame respond well to my second call out. And when the part came was sort very Quickly

My elderly parents (one with dementia) lost their heating and hot water, and as it was the weekend I was struggling to find anyone to respond. Blue Flame's website stated "24/7 emergency call outs, 365 days a year" for anyone, with discounts for members. I rang 9am Saturday and explained the situation, and was told since my parents were not members they would have to wait until Wednesday. So much for a caring, local company. If you don't offer services, Blue Flame, then don't claim you do on your website.

I am now entirely satisfied with the way in which Mr Dennison the manager has dealt with my complaint. Thankyou!

Arrived as agreed for both quote and installation. Efficient service. pleasant helpful fitters. Good pricing.

One Engineer helped mop & clean up when Aqua Rod flooded my kitchen last year then checked all my appliences were safe!! Always been wonderful thank you to all the staff.

Changed my annual contract to Blue Flame. The response has been great. Engineer Adam attended within a week of registering, carried out a full service, was very aware of my wifes need to shield and was extremely helpful and courteous on his visit. First impression is that the company is very well run and has excellent staff.

Not the cheapest but thoroughly professional. Installed a new boiler, no mess, no hassle. All their operatives were superb to deal with. Would recommend highly

Blue flame installed new heating system for us. Quality workmanship by all of your employees. Clean tidy and very friendly nothing was to much trouble. We are delighted.

We have had Oli and Justin installing a new boiler and radiators in our house, they are both polite, friendly and very hardworking. They have kept us up to date with all their work and have throughly cleaned any mess they made. Very impressed, would recommend.

Very impressed with the service I received. They were able to do a gas safety check at my property within 24hours, compared to other Gas Companies I spoke to in Truro who quoted me 2 weeks. I was then emailed the certificate straight away.

To the engineer who attended the Rising Sun at St Mawes today, we can't thank you enough for doing a great job today. We are a small business on the Roseland, we have had an ongoing problem for around 12 months that countless engineers (not blue flame) have attended and not resolved. Helpful, professional and quality service THANK YOU! Great to see someone doing their job well. We are in extremely challenging times at present and this has had such a positive impact for our staff & business. Mr & Mrs Jones, Rising Sun, St Mawes.

Efficient and reliable

Blue Flame look after a property I rent out in Falmouth. I have a service contract with them which covered my landlords certificates and an annual service. They liaise directly with my tenants to do the servicing and always get out to them quickly in a crisis. When the 'Beast from the East' hit and my boiler went down an engineer walked to my flat in the snow to get the heating up and running again. Recently a shower has been running cold. I thought it was the boiler so I called them out, it turned out to be a faulty shower (not covered by my service agreement) however, none the less they checked and found the shower to still be in warranty, got the part needed delivered (free of charge) and fitted it for £30 which I am hugely appreciative of.

We've used Blue Flame for a number of years now and find them to be extremely responsive, friendly, professional and very reasonably priced. We can absolutely recommend them.

Excellent service from engineers . Fast response from reporting fault to home vist. . worth every penny of cover .would highly recommend getting boiler cover with blue flame .

Very friendly and efficient.

This is avaricious organisation that has no interest in customer care and can change contracts on long standing customers without a second thought. Not recommended to do business with at any price.

Rang at 10.00 on Saturday, they came at 13.00, Did a quick clean job checked everything , put stuff back,asked if I was happy..only charged £50. Perfect..Thank goodness for a reliable firm

Installed a new central heating system for us with a Worcester Bosch boiler. They were clean, punctual and efficient - would happily recommend.