Smith & Byford Ltd

Fella was very polite and friendly, and the inspection didnt take long.

Had f28 code on my bolier since the 9th of October no heating no hot water. Called them they said someone would be out Saturday we waited in all day no once came no one contacted. Called in again Sunday an engineer finally arrived Tuesday this week. Took out a wrench tapped on the ignition valve, as he said they can become sticky it came back on. He said it will need replacing they have plenty the parts and someone will be out to repair. He explained it could work for an hour then stop, it did exactly that i called in again and was then told the parts are not available and had to wait. I have health conditions fibromylagia hypermoblity Pots and CPTSD osteoarthritis, also with family members with autism. Finally an engineer arrived this morning on the16th October metioned to my adult son the boiler was repaired and in full working order. When I arrived home around 3pm the boiler had f28 code again, I asked my son if the engineer had actully repaired the boiler he said, the guy said he did. I tried to call the office at 3:20pm but could not get through finally got through at 10:30pm. The customer service gentle was condescending unsympathetic to the fact that we have no heating or hot water for a week. My son who is 15 and has autism, has missed his last week in school, due to this as he likes to shower and be fresh for the day ahead. Rhp need to rethink who they have contracted to do there repair services as there tenants are being failed. I have also emailed the housing association of my experience tbis last week, and the call i had with the customer servicer worker tonight. As apparently my health needs are not covered what ever thats supposed to mean !!!!. Worrys me for the elderly customer they have Called back this morning to update in on new code, spoke to a customer service gentleman named tyler kind and helpful at least there is a few staff there that are compassionate

Thanks for sending Charlie What a lovely gentleman He tried everything he could to fix our boiler even getting soaked parts ordered 2days later back and did a really good job he was very polite and friendly Would recommend every time Thanks Charlie

Very pleased with this repair, the problem was diagnosed and dealt with there and then .

He expained everything what he was doing,a very nice person

Great service, friendly and efficient.

The service we got from this company coming to check that our heating system was up and running was superb .. we got a next day attendance for the next morning . The engineer turned up first thing did his job and left .. amazing service

The two men who came. Kelvin and Bob were great ty 😊

The electricals were done and promised he had made notes for the leaky toilet but nothing has been done. Thank you.

Quick and didn’t take up none of my time literally took five minutes the man was very nice. Didn’t make me feel uncomfortable as I do not like to have men in my house as I have mental health but he was a very nice gentleman.

Quick and respected my property.

Engineer was polite, cheerful,, lovely 😊smile

Hooray great worker! Work Explained clearly and made perfect sense! Saved me money too!

Always friendly and helpful and do the job quickly 👌

Very professional at his job, took about half an hour to do so not long at all so very pleased with the new radiator.

Had a new radiator fitted. Took 1 month after 2/3 cancelled appointments to do. Put the heating on 2 days ago. Rang up to book appointment they said I am due annual gas check next week can I wait? I said no not really and the rad has been leaking since. Since then lost heating and hot water. I have a new baby and a child under the age of 5. Saturday meant to come out under emergency and no one attended. Called the office they said a no access card was left, but nothing was left because no one ever bothered to attend! So now we are 2 days without heating and hot water! And we’re meant to be on “priority” list. Get some staff that actually attend emergency appointments on weekends instead of lying that they’ve attended! Disgusting to lie about it when I’ve been sat at home all day, it’s cold and I can’t even keep my children warm! Ridiculous

Excellent service by professional company

EXCELLENT SERVICE - had my gas boiler annual service was quick efficient and very satisfied with the service 😀

Very friendly service. We had Mark come to assist with a leaky radiator, and i must say Mark was very friendly, introduced himself and shook my hand, and was on it to find the leak. This kind of customer care made an impression on my husband and I.

Fantastic great service, very polite highly recommended thank you!

Very knowledgeable man. Very thorough

Your staff was professional and his customers service perfect. Congratulations!

They did a excellent job of the radiator but left white and black patches and dirt on my hall carpet

Very satisfied 😌 with works carried out

Very good service...👍

So smith and Byford fitted a brand new boiler 2 weeks ago, on the day of installing the pressure was at 0.8bar, the next day 0.5 2 days later 0.0bar, no heating for over a week. Smith and Byford removed and took away the refill key which is part of the unit and now expect me to sit around for most of the day rather than giving a specific appt, a day was taken off work to accommodate this absolutely shoddy install. When I explained that I can't afford to be taking another full day from work so I would look into getting it sorted myself the split second response was OK and slammed the phone down! DO NOT let these cowboys into your home. The old pipe lagging was replaced which was nice though disappointing to find the old lagging stuffed behind the airing cupboard tank, the flue was moved which left a gaping hole in the wall that they just stuffed full of cement without and care or quality of workmanship, there is another copper pipe running through the wall which they attempted to hold in place with a smear of cement which is crumbling and left a loose wobbly pipe, my pathway has been left stained from the cutting of bricks, no attempt made to clean it up. They should ditch the vans and ride horses to work in keeping with their cowboy work. Maybe some staff training aswell for the numptys answering calls, they don't care, they just talk over you and then slam the phone down like a teenager who's lost their vape. Absolutely appalling and I will make sure I spread the word to make as many people aware of this yeehah squad.

Had ups & downs with this company, but the guys on the ground have always been a decent bunch. Rob (who’s done our gas check at least 2yrs running now) I want to mention in particular as not only is his work smoothly done, but his customer care is top notch. We had to have the gas turned off last year & although that was awful he was very patient in explaining everything & that stuck in my mind. Also appreciate the Bot chat system that allowed me to chop and change my appt several times this year as life got in the way! Happy customer & many thanks ☺️

The gas engineer carried he's task very well.

Excellent service around. Highly recommend

Arrived on time, and very pleasant. He did a great job and was clean and tidy.

Excellent and very professional, sorted the problem straight away,

The engineer came on time. He did her job with highest grade.

Very very helpful and friendly would highly recommend

Fantastic service from start to finish. Arrived right on time, extremely professional, and clearly knows their trade inside out. They carried out the gas safety inspection thoroughly, took the time to clearly explain what was being checked, and answered every question with complete confidence.

Should just close the business!!

Fast and friendly, reliable service

Firstly I wanted to say what a professional man that you sent round to do my gas safety check, he was so polite and very professional, I appreciated a great service.

The technician's and operatives have been very pleasant, professional and speedily complete their job. If anything else requires a different technician, on return to their office, a coordinator sends an email with a date and time offer. If it's not suitable you can simply choose a more suitable time.

I was very pleased with the service from Smith & Byford. The engineer was highly experienced, professional, and extremely friendly. He carried out a very thorough and detailed boiler inspection, and I was very impressed with his attention to detail. I would highly recommend Smith & Byford. Thank you very much for the excellent service!

I just like to say that each and every time I've used the company smith and byford they been amazing. They Work towards to attend your property quickly and they always solve the problems amazingly

The Engineer was on time .Quite helpful explaining all details regarding the Electricity for the Flat Thanks

Excellent service.. couldn't wish for better..

Excellent service and friendly engineers.

The worse company going! The amount of times I have had someone attend my property because my hot water and heating stops working DUE to needing a new BOILER!! AND STILL NO ONE HAS REPLACED OR EVEN DONE A TEMPORARY FIX LIKE THEY STATED THEY WOULD! ABSOLUTELY DISGUSTING BEHAVIOUR.

Fast, efficient annual boiler service. Engineer worked in a very clean and tidy manner, would definitely recommend.

I could tell the chap really wanted to do the job. He had problems with a leak, but he was quick, considering that gave him extra problems. He did very well, overall.

On time for the Appoinment and reliable.

Engineer arrived quickly, identified problem and sorted out in quick time ,professional and friendly service.

Great service for a renewal circuit board, obviously my electricity supply was cut off for a few hours, but the workplace gossip i could hear between the two workers I had here was secretly hilarious Well done guys great job, very efficient and tidy 10 / 10

Very professional and easy to talk to

I had the choice to choose my available date and time via email. The engineer was on time, very professional and respectful. He introduced himself and showed his photo id for clarity.

Smith and Byford one of the best Gas service engineers always prompt and always do a good thorough job kind and friendly Albert is a great asset to your team well done highly recommend this company

Operative outstanding very personable friendly and very knowledgeable

Brilliant thanks

Great service . Punctual, friendly and professional. Thankyou

The engineer did an excellent job Very polite and professional at all times.

Had my boiler serviced by a pleasant young man, Steven from Smith & Byford he has serviced my boiler for at least 3 years in a row leaves everything clean and tidy & answers any queries or questions I may have for my peace of mind,with patience , Many Thanks.

There is a certain man that works for Smith and Byford that is absolutely excellent on his knowledge of his job and is an amazing worker. He has noticed all my problems every time I make sure that the works are gotten to the bottom of !

I live on lettsom estate and for past 7 days communal heating has been on at night making us feel ill and temperatures has been between 17 and 20 outside at night.when you rang me if 17 southwark council told to set timer for heating to come on.i would like to inform you again you have it wrong when on summer mode if temperatures reach 10 for five consecutive days at night it comes on.so why are you setting timer and making people feel faint and ill it highly dangerous

Very good service

My issue was dealt with same day with care

Joshua is an excellent member of staff I’ve always found very efficient and knowledgeable not cutting corners but doing a proper job when other didn’t

The man who came an did the service was friendly and did a fantastic job left everything clean and tidy x

The engineer was polite and dealt with my problem effectively and straight away.He also informed me the cause of the problem.

Rob fixed boiler perfect ..had on today all running well

He was very professional in his approach and well manner

Inspection time, would recommend smith and Byford

Excellent professional service

Smith and Byford, over the many years that I've had the pleasure of dealing with them, have never failed to be polite, efficient and may well have one of the best telephone staff of any company tied to Southwark Council. I cannot speak badly of them anywhere and that's the kind of "service" that customers everywhere are looking for.

All work carried out was perfect and so was the timing. I had a lovely lady come round and sort my boiler out, very professional and polite.

My experience with Smith & Byford the engineer was pleasant and professional.

Really happy with the installation and service provided. Friendly installation team very respectful of property and residents. I highly recommend this team.

The service engineer was very helpful showing me how to use thermostat and getting my pressure up for hot water 👍🏾

First class service.highly recommend.the colleague’s who work for them are very professional and friendly.

Was on time polite had gas check was over and done in 15 mins very happy😁

Excellent communication very straightforward good customer service

Had gas safety check, engineer was polite, tidy, gave details of what was being done. Professional!

Very pleased with my boiler repair, brilliant service , the guy was professional and friendly

Good

Job nicely done. Engineer was well mannered

I was very impressed by your service absolutely perfect 👌. I would rate it 10

Happy with the service I have received. Thank you

Fantastic service from my engineer Will He is always so friendly, helpful and very professional in his job.

The gas engineer came to my home and so does my gas boiler on behalf of Kingston Council, the gentleman was friendly, knowledgable, professional

This company is full of liars that prey on disabled customers and only do the job properly when it's being witnessed by my local authority. After years of them claiming I have refused them access to the property and due to being a victim of crime they finally started turning up to the appointments I book when I had to install a video doorbell as part of safety equipment to my home. Last year they signed my boiler off as functional despite the fact that it was leaking severely and tried to tell me that was damp and condensation and that was after submitting a complaint about their inability to schedule appointments for when I'm actually home. I had to send a video of the boiler leaking to my local authority complaints team before they investigated that properly and after that was fixed the carbon monoxide alarm in the boiler cupboard was magically knocked off the wall but I already learned from the last time they damaged something in my home that if it's not witnessed by a council employee they will say I did it. This year after 2 attempts to gain access to the property on dates that I was not home they must've remembered the complaint I made about them last year because they finally arranged the appointment by email/in writing which is a reasonable adjustment request I have about all access requests to my property. On the day of my appointment, which had a 4 hour window due to medical need, I phoned an hour and a half before the end of the window to ask what time the operative would arrive. I was told I was the next appointment and he'd be there in 30 mins. I phoned 30 mins later to advise that if they weren't here 30 mins before the end of the window then I would have to reschedule the appointment. I was told again the operative would be there in 30 mins but of course they weren't. It took the operative over hour to finish the prior appointment that they had already been at "a long time" according to the customer service agent I spoke with. My mother attempted to rearrange the appointment on my behalf and they tried to claim, even though she had been right beside me during the earlier calls, that they hadn't spoke with me in over a week. I let my mother know I was already in an email chain with the council and them and I eagerly await their false claims of how the appointment went today because between the call recordings, which I am entitled to make without their consent, and my video doorbell I believe we have whatever lies they want to claim about today's appointment covered.

Very helpful and kind and talked to you as a person very happy with the services do not mine coming out in the evening lovely service

Brilliant company from start to finish

Engineer came yesterday for the gas safety check. Stayed for only 7 minutes! He tested the boiler gas fume output. Did not test to see if the central heating was working properly(as done in previous years). No check on the radiators or trivalve system either. Seemed in rather a hurry. I did not have to sign any completion agreement !

He was very polite very sufficient with the job .

Great service, plus the electrician was helpful, polite and friendly and efficient.

Friendly engineer , on time . Did the gas check . All in 20 minutes . Made me feel at ease .

The gas engineer was very friendly and carried out the gas check thoroughly.

Driver from this firm seen using mobile telephone while driving!

All is good

We had a recent yearly Gas check, (30th June '26), the work was done to a excellent standard. The repair man introduced himself with iD, I would like to thank Josh, what a lovely guy, again, an excellent engineer and representative for your company The work he did was thorough and professional, friendly, a real asset to your company. I have never met Josh before, I am a genuine customer. Thank you.

Great service thanks

Very professional polite and the job was done to the highest standard

Ingenieur was professional polite good manners easy to talk to and friendly

The engineer we had was outstanding extremely polite and friendly highly recommended

Excellent and professional and courteous

In regard to my recent repair, Smith and Byford provided a great service . The admin team was prompt, polite, and helpful throughout. The repair engineers were also friendly, professional, and kept to their word. Thank you!

The Gentleman that came out was very helpful and, has been out before and he is a pleasant person always cheerful

Always v professional and friendly

Very reliable company. Their website is easy to access. You can change or amend appointments very quickly.

Smith & Byford gas safety check Engineer arrived on time extremely pleasant and professional, explained in detail what was needed Explained outcome.. Thank you

Useless gas safety check. Guy left my house and my perfectly normal boiler just decided to stop working. Doesn’t help the lady on the phone can’t fathom a sentence together either

The gas fitter was able to explain to me how cental heating works never been told before. Very pleasant to have in my property

An engineer attended my home to carry out a gas safety check, he was on time polite and friendly. He answered all my questions and put items back in place after he completed the job.

I asked if they could come early and they did, the Boiler man was a very nice, polite & tidy worker, great job well done.

I have an experience to deal with this company repairs. I was very impressed in the engineer professionalism and respect level.

We had our boiler serviced by smith and byford excellent service highly recommend this company he was a very polite and friendly 5🌟

Engineer visited my home was very professional and very knowledgeable, fitted carbon monoxide alarm in my kitchen as I did not have one. Brilliant company and a very professional engineer. Thanks

My combi boiler and gas services required service. On 23rd June 2026, I called Smith and Byford to make an appointment. The customer service representatives I spoke with were exceptionally polite, kind, and respectful, she booked an engineer visit for 2nd July 2026 at my request.The engineer arrived at approximately 11:30 am and was just as friendly and professional as the telephone staff. He was highly skilled and efficient, thoroughly checking everything and resolving the boiler issue in no time at all. I am incredibly grateful for the quick and excellent service provided by your entire team. Please pass along my sincere thanks to the engineer, Tony, and the helpful lady on the phone lines (unfortunately, I did not catch her name).

Had a gas safety check done. Arrived on time, efficient and friendly

Very helpful and communicative - good service

Very pleasant member staff. Courteous and efficient. Hopefully he will come again next year.

It was a professional attendance by the heating engineer. Arrived within the AM time slot, carried out the tests with no hassles, finished, asked me to sign the visit form and told me when to expect my copy. Great.

The gas engineer who visited me was very efficient, friendly and courteous. He explained exactly what he had done in a very easy to understand manner.

The gas Safety check was very professional done. The engineer is brilliant explaining the danger &. Emergency the works required, taking measures to ensure this happens; the gas boiler was shut down for safety reasons. Thanks

Came at appointed time. Clean, tidy. Efficiently did service. Cleared up after himself, very polite.

Person was very polite cleaned up after himself

Staff was so polite and very helpful, carried out his service, educated me on bleeding the boilers and was very neat and tidy.

The guy came for our gas check ,he was friendly and took his shoes off without me asking and left it clean where he worked . Thankyou.

Annual service, efficient clean and polite. Always on time with plenty of up dates, usually get the same guy , who is always happy and polite. Great service .

Polite,professional and very thorough.

Very friendly polite And very thorough, highly recommended

Very disappointing experience with Smith & Byford. I called to report a boiler issue and was met with extremely poor customer service. The adviser I spoke to was unhelpful, dismissive, and seemed uninterested in assisting with the problem I was reporting. Instead of providing support or explaining what steps would be taken, he abruptly ended the call and hung up after saying, “have a good day,” leaving my issue completely unresolved. I found this behaviour unprofessional and frustrating, especially when calling about a matter that required urgent attention. I would expect a company responsible for handling repairs and maintenance issues to treat customers with more respect and professionalism. Based on this experience, I am very dissatisfied with the service I received.

He check very carefully & helpful,friendly.if something not right he sort it out .Thank you

Excellent considerate and very professional service agents

Service from Smith&byfords was great, from start to finish it was a very nice experience I had from them, the engineer was at my door step with in five minutes after a call the help front desk, and the engineer that did the service was very professional polite and friendly, thank you so much Smith&byfords team much appreciated.

Well If was to of Written this on Wednesday When My Boiler Should of been Fixed they Would of Got a -1 Star Review , But to Cut a Very long Story Short , On Wens Me and My Angel Had spent all Day Stuck in waiting For a Gas Engineer , And To Be Fair From The out Start Their Telephone Staff Would Be a Credit to Any Company , As Their Are Very Polite And Most Def Very Very Helpful and Most Def Very patient and Really Are Well trained in Customer Care ! But Has For the First Engineer Who Most Def Did Not Or Could Not Be bothered to press My intercom, As I Even Called The Very Helpful Customer Care team at 11 am To See where This Gas Engineer Would Be arriving and Was Tod as it was a am App He Would arrive before 1pm ! But at 1.30 I called Back The Very Helpful customer Care Team to find Out what had happened to This No Show Gas engineer and Was Told This Clown Had Even Had sent a Puc of Main Com Front Door , But I Explained that We Had 4 Parcel all delivered From Different Company's That vey Morning So it Did Not Make sense and then Even Tho I’m Chronic ill and Totally Wheelchair Bound I was Given a Ridiculous new date in a few weeks time anyway I did not argue or even try to discuss this any further. I just called my housing officer at Croydon churches And to Be Fair with in 10 Mins a Very Helpful and also Very Polite Manger called to Tell Me Someone Would be attending first thing Next Day and They Even apologised for The Mix up , And Im Very please to Say Not One Top Very Professional Gas engineers turned up But 2 , And Leo got to Work Straight away while The Older Gent Went off to Get the parts and By The Time The Top Professional Gas Engineer got Back With The Part The Very Top professional Leo GE was ready to Fit and Replace The Damaged Parts of My Combi boiler and The Top professional older GE also Started to Help Top Leo , Both These GE where Very professional and like S&B customer care Team Both These GE where Very Professional very polite very helpful and very tidy and I would highly recommend Smith and Byford to anyone as even though there was a problem with the First clown. They could not have rectified it any quicker and also the Gas engineers that carried out the work finally really were a credit to their company, I even phoned the company to thank them for all They Help Even Tho they was a Big Mess up to start With !!! Def a 5 star Company 🤩🤩🤩🤩🤩

A fabulous young guy came and sorted the low pressure issues we had with the boiler, he was extremely informative, thoroughly checked all gas outlets and repaired the fault in a very swift manner. What polite staff you have in this man. Well happy.👌🏾😊

Great service, punctual, tidy, efficient . Fast service, respectful and knowledgeable. Would highly recommend.

We live in Kingston and have always had a very positive experience with Smith & Byford. The engineer who visited us yesterday was absolutely fantastic – polite, professional and very efficient. He has visited us before and has always delivered excellent service. Truly a 10/10 experience. Thank you!”

I ratat 0 because one off my heater valve leaking from 3 month and they come 4 time withan 3 month and till today and today one off your guy come and say I bring a part and vome agine 5 time and fixed it with I hope again j am a clarion housing Clint which I understand they are not properly plunber our just make a money from housing society because it's just 10 minutes job and it's five visited in three months it's like a joke but not a joke they are clever just vist and make a money

Very friendly and respectful Easy to book a gas check Very helpful

Very prompt service. 👍

I’ve dealt with Smith and Byford before, but I’ve never got such a great service until two young men attended my property Jake and Josh Are fantastic! Very tidy repaired everything that needed to be done and a little more which could have ended up being another callout but one of young gentleman picked up on it and fixed the problem Before leaving everything was left as they found it. Nothing was damaged nor leaked everywhere. I was very considerate contractors 5****

Great service. Man was polite got on with the job. In and out qwick Totally happy with your service

The guys from Smith &Byford came to do my annual gas check and i would recommend their services any time punctual,tidy and polite. Gordon shave a Clarion housing association tenant.

Cancelled our appointment after we waited in all day (never bothered to show up) and then told, not asked but told, we had to accept a new appointment even when we were at work and If we refused we would be in breech of legislation and it was a legal requirement, we asked to re arrange at our convenience and we're told categorically we could not,these bullying tactics are not acceptable

Smith and Byford is a good reputable company, like all other companies they are stretched for their services, I recommend them

Companies A big JOKE. I'd be surprised if they're even capable to spell Professional.

The gas engineer was professional polite and respectful.

Job is no finished

Gas check was on time, respectful of property, friendly.

Received a good service from them when they come to check our boiler and the guy/engineer was very polite.

Very friendly and professional engineer respected my property

Brilliant always get the job done and very friendly staff and polite Maria Kerr

Never turn up for appointments when made (not once in 32yrs now), erect dangerous scaffold trapping disabled pensioner inside, block fire escapes, try to convince you that something needs replacing when it dosent, rude arrogant staff who make you feel like you are the cause of any problems, office staff who blatently lie, the list goes on and on. TOTAL BUNCH OF COWBOYS DO NOT USE!!

Polite engineer

On time , very , polite, explain what he was doing , tidy up after himself. It’s very rare now days it’s a pleasure having a workmen in your house. This young man is a great representation for your company. Thank you again, young man

I found the Smith & Byford service very professional, thorough and expedient.

I have really noticed a prompt thorough service with Smith and Boyd in the last couple of visits no phaffing around. Also the telephone service to them you actually speak to a normal intelligent human they get your problem are emphatic and polite and dont keep repeating gibberish and telling you where you have the problem where it isn't!!! Very happy with thulis company operating for the council.

Excellent, friendly service.

Excellent service

Problem sorted promptly. Replacement part needed. Thanks

On time, polite, efficient

Lovely polite staff

Very quick, polite and caring company, thank you

Found the two guys who came to see about my guttering today very pleasant and did what they said were going to do so very happy with them

I had no hot water or heating I was wondering how I could have a shower that night. But engineer came around he was around the corner. He said it needed more water as this boiler , if dirt gets in it packs up.

Came service boiler great communication and engineer polite and thorough in what he done thank you

Don’t go with this gas company. Did an emergency call out for no heating and hot water at 8pm and was told they will arrive within 4 hours, when the 4 hours was up I called again and they told me the same thing so I stayed up all night waiting for someone with no update. I then called again at 3 am for them to tell me the same thing and the engineer didn’t arrive until 2pm the next day. What is the point of raising an emergency? There’s a vulnerable adult in the house and they just didn’t give a shit clearly. Just ridiculous.

Great communication and efficient service

Very good service and very friendly

It was good atitude nice person

We're currently on day 7 of no hot water. Smith and Byford told us to wait in every day promising that someone was coming on a 24 hour emergency call out and no one ever did - and no one bothered to call us to tell us that they weren't coming anymore either. We haven't been able to leave our house and have waited in for days on end, taking time off work and caring duties, for no reason as no one ended up coming. Then when an engineer finally came to fix the boiler yesterday, it broke straight away - my brother had to run after them to come back and fix it so they obviously hadn't done the necessary checks. Then once they 'fixed' it again that day, it broke again right after they left for the second time. Now we have to wait until Friday for another engineer to come with the correct parts, which will mean we won't have had hot water for 9 days. This has been going on for the past couple of years. The communication is appalling and where a lot of the frustration is coming from as we waste so much time being told to wait at home. Every time we have an issue and have been told to wait for a call for confirmation/updates, it hasn't happened and we've had to chase ourselves. There's also been so many times that the notes in the system and what the next engineer says is actually needed don't match up, wasting more of our time and meaning we have even longer with no hot water. The emergency 24 hour call outs aren't treated as emergencies at all. No hot water for 9 days and we're treated as if we're calling to complain about a slightly substandard meal at a restaurant?

I had an issue with some in the pipes fiddling my water cylinder. I contacted the council last week, I had a quick response as yesterday I was contacted by smiths and byford centre to make an appointment,it was a very determined man (sorry don't know his name)that contacted me in every way possible,I phoned them back and the lady in the office was very helpful making sure that my preferences wore made,in the afternoon I received a text for an appointment today,the engineer (Lewis)that come was very positive , polite, friendly ,respectful and in my vew went beyond his duty and fixed the issue. (when you don't know call someone who does)that what he did .thank Lewis and we'll done

Let me start by saying the actual plumber was a first class workman, he was very proffessional and polite. However the management is a different matter. The reason I called them in was because I had a leaking valve on the central heating boiler, and so, the mains water had to be turned off. The problem I had was that, they couldn't give me a time for the plumber to call, even AM or PM. Therefore, I had to wait from 8am until 6pm, when the pumber finally arrived. We're in the 21st century, and you can't tell me, that with all the technology we have, this company couldnt even give me a ball park figure of the time I should expect the plumber. No, instead, I had to sit around for 12 hours waiting for his visit. I couldnt even go into the garden incase I missed the plumber. I wasted 12 hours of my life just sitting indoors waiting for the plumber. In comparison, a couple of months ago, my insurance company gave me a time when their engineer would call to repair my washing machine. The guy arrived within 15 minutes of the estimated time. So, if they can do WHY couldnt Smith and Byford. You sould do better Smith & Byford

Thank you to Ishmel and Harry for their intervention. They changed the fuse box, multiple light sockets, and plug sockets in the flat, which had been a nuisance for a very long time. The intervention was fast and efficient. They were friendly and professional.

Amazing !

Engineer. Was. Very good. Very profesinal

Arrived on time very polite explained the problem & got boiler fixed for me. Top mark well done...

Amazing service from an excellent customer service and greatly appreciate his patience and service so big thanks 🙏😁

Showed his ID card without asking, friendly, carried work out quickly

Gas safety check took place. High standard quality professional. Arrived on time. Highly reccomended. Thank you

Smith & Byford could not have been more helpful..From the staff that answer the phones to the people that come and check your boilers and fit new boilers.They are all so knowledgeable..neat and tidy and careful workers..Thankyou for making our new boiler fitting and gas meter fitting so easy..They kept in touch throughout the process with message updates and made me feel confident in their services

Great service , very friendly yet professional guy.

Quick, efficient and knew exactly what he was doing. Plus explain the problem to the user

Arrived within time frame given and contractor polite and friendly and completed the gas safety check quickly and without any issues

Excellent customer care, thanks

Gas inspection booked, double checked.5:05 found card sorry we missed you. Had the door chime,next to me. No way. Because I'm a council tenant.they think it's ok. If I was paying I'd have the service. British gas did the same, went to the door ,run off watched him.

Super efficient, friendly and very polite. Thanks guys.

Had annual boiler service yesterday .and was excellent And service man professional nice person

Friendly & helpful support.

Very good

Got my heat back on thank you

The engineer introduced himself and showed his ID. It was for a Gas Safety check. He was very polite, friendly and efficient. I have never had any issues with this company. Thanks for always turning up within the appointment time and being tidy. 👍🏻😁

Spoke with Kacey on the phone today, really helpful, excited to be hot

Lovely young man very respectful and thoughtful

Very respectable .

Not sure if he tested radiators he came earlier clean not said much.ok

Very happy with the service

Smith &Byford checked my gas safety check ,it was done good ,I was waiting nearly going out he said to me if I want happy to make another appointment if I needed .which is really good

He is very polite and he did professionally checked every thing I am very pleased with him .

Prompt, effective and efficient. Would use them again.

Even though I was hesitant to allow entry on his own, I am pleased I did. Very nice young man who didn't mind me talking, he was polite, quick and knowledgeable. Great Service 😊

Very happy with the service provided by Smith and Byford used to have a problem with my boiler they identified the problem and fixed it promptly had a very good winter never called them for a long time They do the annual checks excellently.Engeeners very respectful and professional . Good updates about the appointments and they come within stipulated hours

The Senior Engineer who attended to my gas leak went far beyond the call of duty. Not only did he resolve the gas issue, but also fixed one of the hobs on mycooker. Initially, I was told the repair wouldn’t be completed until the following week, which would have meant no cooking for my family on Easter Sunday. Thanks to this incredibly kind and dedicated engineer, everything was sorted on the day. This experience has restored my faith that genuine customer care and satisfaction still exist.

Friendly approach to the work to be completed and professionalism with conversations with client.

Very poor service and very bad communication.

Jack and Louis from Smith & Byford did an excellent job. They were professional, friendly and very helpful. I was especially impressed by their attention to detail and willingness to help beyond the main task. Thank you again – I really appreciated it.

The engineer came out to service my boiler and he was very professional, and explained what he was doing at all times good service

Worst company to resolve an issue. Three days and counting with no hot water. Made several calls over three days including weekend and out of hours. Customer service 0 out of 10 effectiveness 0 out of 10 efficiency 0 out of 10 being able to deliver customer promise 0 out of 10. Now being told to wait until tomorrow and call main office. Joke business

Had some problems with appointments, parts etc… but Paul was extremely helpful and efficient today and previously.

Engineer came out on the same day I reported the fault and was there within less than 2 hours I had made the call. Matter resolved, hot water and heating back on!

I am not a 100 pecent satisfied with the service I received on the 24 March 2026, the electrician did the job and all is working well, he was very incompetent as he did the job and left without my knowledge, I wasn't shown how to use the thermostat and he placed it in a very awkward place, after he left and the inspector came, that was the first I knew the job was finished. I am not happy as I want the thermostat removed, and place in another position Sincerely, L Douglas

I have found this company Smith & Byford to be absolutely useless. I called them 3 times & used the equally useless chat bot to tell them I was away for the appointment they had sent. Still an engineer turned up & left a card. Tried to re book but only times for the same week! How useless is that!!!!!

Liam serviced our boiler last week. Such a lovely, polite and friendly man.

Was on time polite and no mess very happy with the work

Smith and Byfield Heating + Gas+Electrical Engineers are aways prompt, polite +check+solve problems quickly and go the extra mile.

Very pleasant and professional young man. Worked quietly and efficiently and very polite.

The gentleman was polite, clear who he was working for wearing a badge, respectful of my property and took time to explain the next step to me, and helped me understand why my timer wasn't working correctly because it needs replacing

Great service. Fast, professional, with clear explanations. Thank you

The Byford and Smith chap got here earlier than expected and was polite, efficient and was in and out quickly. He was checking gas and boiler. Thank you

Smith & Byford in an uncaring company. I've no had hearing or hot water for 4 days. I made a request for a heating engineer to fix my boiler on the 12th March. As a vulnerable person a gas engineer should have visvisited me within 4 hours, after 9 hours of no show I called Smith&

Very quick and efficient management of appt. Operative was very helpful and professional.

The guy that came to my home his work was outstanding and his mannerism was outstanding too

The engineer Matt was very friendly polite and went about his job quickly and efficiently Would definitely recommend

Punctual, pleasant and efficient

Very good service and good management, very polite and so helpful Thank you so much

The engineer was very polite on time informative and helpful

Very satisfied with work carried out today by a member of the Smith &Byford team.your employee was on time,he carried out the work in a good time ,he was polite and left my kitchen as he found it clean. Thanks G Gilmore

They are okay however this time the guy had no uniform no id i had to call

I am very happy for a job well done and your staff was excellent in their service I am pleased of the outcome and the time they took to respond n delivered a fine result. Thank you very much to James n Bow God bless.

I would give a minus if I could! The people I've spoken to on the phone have been lovely, BUT the engineers are useless, say they've turned up and given the office evidence, yet I never see them, then I rearrange and someone calls the office on my behalf, (I live on my own) and rearranges the appointment I never even got a confirmation from anyone of the so called appointment. So 2 wasted days waiting in for no good reason.

I had a really nice engineer yesterday he is a very good asset for the company

We have problems in our flats noise from the boiler we had to wait 11 days for it to be repaired it should have been marked urgent but still we had a good plumber who actually investigated and found what the fault was re-fought it was the switch put on for the heater back up but it turned out to be adjustment vault which is to adjust the temperature he replaced that he is a number one plumber he should get praise for what he done as I said this should have been dealt with sooner because it has stressed us out night and day with the noise from emotion heater

Very good polite reception & very service. Thank you very much for sending out a engineer much appreciated.

The young man was very effient and polite , and cleaned up after himself

Really nice and friendly engineer's, who really know their job.

Very thorough, extremely professional, friendly and got the work done as quickly as he could

The electrician was very efficient. He made sure he cleaned up after the work and explained clearly what he had done . I would highly praise the company for keeping me updated on text and phone calls . Excellent customer service

Heating Engineer very helpful and thorough

The service was outstanding!Well recommended.

The engineer was on time worked quickley and left my boiler area clean

Very efficient service, polite... Highly recommended

Your engineer Jack was very punctual, professional and friendly. Job well done.

On time repair man very efficient and helpful. He understood our concerns and reassured us about the problem. Very satisfied with the service .👍👍

Smith & Byford came out and fixed my heating good job.

I had an issue with my boiler, and a radiator. I find Sally from Smith & Byford, very efficient, thorough, polite and informative about what ever the problem was within the boiler system etc. She explains things very well, in an understandable manner. Big thank you to her. Thank you also to S&B for arranging time slot reflecting my request.

Takes ages to pick up the phone. Took nearly 2 weeks to fix my boiler over the Xmas period. It’s now 20th February and no heating AGAIN boiler leaking again and have been on hold for 45 minutes I’m actually on hold while writing this 👎🏼

Very happy now my hot water is working

The support I had was in a timely manner. The service man was so lovely and helpful.

Engineer called early ..polite ..courteous done the job in good time nice young man ..very pleased with service.

Arrived 25 minutes after fault reported Engineer very knowledgeable and fixed fault within 10 minutes and also gave me hints how to prevent similar issues Absolutely delighted with the service

Friendly, puts everything back, no mess. Gives advice when asked.

Very happy with every tradesman that attended my property to install a new boiler

Excellent service

Excellent service with helpful operatives

They came quickly even though the lady on the phone said within 24 hours, but the repairman came within one hour. It was quick and done properly. The gentleman was friendly and explained what was the problem.

The electrical check has now been completed professionally. While the initial scheduling and communication were a bit slow, the actual service was efficient and the issue is resolved. Thank you.

Very friendly heating technicians, who went above and beyond. Unfortunately, it took the whole day and half the evening. A problem from the central controls; not a building problem. SCC get it sorted!

Very professional service from Smith & Byford.

Brilliant service

Brilliant company Always polite and respectful and the job has always been completed efficiently. Good customer service to, good communication keep you up to date with everything and very accommodating and never had any issues

Shane seemed very kind and nice. Lovely young lad- he'll go far in work.

No response for over 30 minutes for the telephone calls made for urgent help for boiler breakdown for my patient who has a learning disability. Gave up calling as I needed to attend other patients.

If I could give 0 stars I would! Never been so appalled with a company before! No heating or hot water for a month and have 2 children under 5! Always a different excuse as to why they can’t come! Keep calling and complaining but still not fixed.

great

I am delighted, with the work and service of Smith & Byford, keep up the great work

Exceptional customer service

The gentleman who come to my house is always polite and friendly

Very polite man got on with the check straight away and very efficiently 10 out of 10

Was on time got on with job in hand and was done very quickly

The man who came to my house was very thorough and cleared up after himself.. very polite

Very polite

Contacted me immediately to book an appointment. The lady who called was professional, polite and efficient. She was also friendly which really helps when trying to communicate about a problem.

Very good service thank you

The contractor was on time, professional and friendly.

I like your service because any time l called for any problem, you arranged for someone to come and fix it.

Excellent service. Professional. The tradesman was polite courteous and efficient!

From the minute the engineer arrived i felt at ease , he was efficient, tidy , very polite and happy...full marks all round. Im just sorry I didn't offer him a cup tea ,something I ALWAYS DO ..sincere apologises to the happy fella . 🙂

Very happy with this service. Friendly and efficient. Really impressed I got a call to say the operative was sick and could I change the appointment, this doesn't happen often with many other contractors. Gave me a chance to change my day.

Fast , efficient, professional👍🏽

Quick and effecient service - Satifactory.

alex and charlotte doesn’t understand the emergency of not having heater that i pay personally. and they don’t understand the world WORKING MONDAY TO FRIDAY. a bunch of incompetent people

Good service. Very polite person. Would recommend them

Smith and Byford serviced our boiler on 12th Jan 2026. They checked our gas boiler and checked everything to make sure it was safe.The carbon monoxide monitor was replaced too. We are very happy with their service. They turn up on the date you book. They have time to talk to you and advise on any query. I have found they are professional, knowledgeable, helpful and timely. Very happy with their staff and the guys that come out. Thank you.

All sorted .all went well

Polite professional good job done

continued failure to provide heating and hot water at my home. Although staff are polite on the phone, no one takes responsibility. I am repeatedly told the relevant person is unavailable, my questions are not answered, and I am given excuses as to why no one can attend. Meanwhile, I am paying for a service I am not receiving. I have a child with medical and additional support needs, and despite this being known, I am still left without heating. This is unacceptable and shows a complete lack of care for my living conditions

Very polite and friendly.Happy with all that smith & Byford do.Thankyou.

Your service is fantastic

I received "Top quality service"

I would like to thanks for the speed you got to me and thanks to the man that took my call 😊

Very happy with the service you supply

You try and get through to them on the phone !! - several attempts and kept on hold for so long I had to give up

Lovely lad didn't catch his name but he was the lad who's van broke down yesterday morning. Really pleasant and nice .

Excellent service. Engineer arrived promptly and was polite and efficient and completed the check in a thorough manner.

The person who completed my gas safety check was very good,very efficient, he asked and listened about anything wrong and told me what I needed to know,no problems with him at all.

Very professional and friendly. fixed the issue thank you

The person who came was very polite friendly and hopefully has solved the problem.a very good service.thank you.

Had heating issues rang them in the morning and was fixed by early afternoon great service

Great service from a friendly, very professional, engineer who completed the gas safety inspection then resolved an issue with two radiators not working. Brilliant!!

Very nice friendly, polite, professional service engineer. He did a good job.

The engineer was very nice and dealt with my elderly mother's heating very quickly. Thank you, very good service.

I cancelled first appointment and they was very quick at giving me a new appointment when my gas man turned up he was very nice polite and warm person really happy with the company thank you debbie Wilson from bookham

Called and an Engineer came even in the midst of the cold night to North House, Grove Street, Deptford. The Engineer was very professional, efficient and understanding and restored the boiler's non heating/ hot water issue. The Staff on the phone and the Engineer are all great and understanding etc. Thanks for the great job you are doing 👍. We greatly appreciate 🙏. Francess

The technicians in this firm are very professional & always polite . they are as helpful as possible.

Had a problem with our boiler, called in and you sent an engineer very quickly. It was a simple fix but he showed us how to fix if it happened aged. Excellent service.

Great servce on time & very polite engineer

The gas operator was was efficient, polite, and explained what he was doing in detail. Very good.

The guy that has Been to do my heating the last 2 times has always been very pleasant and cheerful, and had job done efficiently. Thank you.

I’ve always had good experiences with Smith & Byford gas engineers polite and conscientious. Just didn’t know that they work till 8pm when it’s any time call. But I personally feel looked after when they have done their job

After holding for over 20 minutes, gave details of problem at address(no electricity) was told it was the wrong department for electrician and hung up on me. Back onto Sutton Housing now

Job well done. Many thanks 👍

Friendly and polite and always on time

I was very satisfied with the engineer’s visit yesterday to fix our boiler. The repair was completed very quickly and efficiently. I was also extremely pleased with the customer service when I called to report the issue the lady I spoke to was so helpful, although I regret that I forgot her name. Overall, I am very satisfied with the service. Thank you all, and God bless 🙏🙏🙏

If I could give 0 stars I would. We’ve had issues with our boiler for 3 weeks and spoken to several people across the company including management. Between missed appointments and them not showing up and making us take days off work. The complete inability to do the jobs has been alarming. I’m going to need Lewisham to terminate there contract. All the managers are also ill equipped to do the work. They send staff out who don’t know what they’re doing. Overall the most horrific experience and we still don’t have a boiler working.

Thanks very much to Rob and callum who came and saved Christmas. Xx

Did my gas check did very thorough check very polite and friendly

Such a lovely helpful engineer. He had been to.my house before for another repair and so very pleased to see him again as I knew he would sort out the problem without any fuss. He is a credit to Smith and Byford. Look after him do not lose him!

Usually have Stuart Gravestock doing the annual gas check and all goes well. This time I had an engineer that clearly wanted to go home early on a Friday afternoon as he didn’t bother to ring the doorbell and said we weren’t home, seen on our door camera. Had another engineer come and he was very pleasant and did the job.

The engineer was very helpful and polite

Ive never had a problem with s&b. Workers always come and fix and the problem quickly. Every worker is polite and clean while they work. Gas safety checks are usually done by david once a year. Hes great. An absolute asset to S&B. The office staff are always happy and eager to help. Thank you so much to all the staff at S&B. Merry Christmas 🤶 🎄

Simple gas cert done on time efficiently simply and easily!

Quick response, engineer that came was polit, explained everything he was doing and he was over 5 star. Heating one day in is such a lot better now thank you.

The man was very professional and checked everything and made sure it all worked perfectly. I hope next year we have the same man, he explained what he was doing and why.

The man who came to service the gas boiler was very professional and after servicing he left my premises clean and tidy

Couldn’t fault the service I got from start to finish with smith and byford , the gentleman arrived early which was great and with a friendly attitude and answered any questions or concerns I had Exceptional service thank you smith and byford and for your friendly service throughout the year most grateful

Excellent services I was also able to rearrange my appointment, no fuss, very polite

Very good service, thank you. However my boiler is still not working.

Excellent work

Very quick service for gas safety check, polite and friendly

Came out within 12 hours and had the parts so fixed heating and hot water straight away..

Came promptly good manared, chaty and clean

Very efficient customer service, they do listen and try to help when I had on going problems with heating. Very friendly and competent engineer/s. Feel safe with Smith & Byford.

disgusting service

Thank you !!! I highly recommend Barrie! Absolutely saved the day !!!! Quickly and efficiently!

Polite and knowledgeable workman who was happy to give advice. Job finished in no time.

Hi today a lady and her manager came out today as in st Mary cray as we had problems with our Bolier and heating They sorted out the problem which was done ✔️ with great professionalism and wonderful service a great example delivering the highest level of customer service Both of them are a real credit to your Business .

Smith and Byford , turned up on time ,very helpful pleasant man

We’ve had no hot water for two months and our radiator doesn’t work As well . With two small kids, this has been very hard. The smith & Byford service is terrible and their engineers don’t know what they’re doing. They still haven’t fixed anything.

The engineers that come out are wonderful, however the people you speak to on the phone to book an appointment are not aware of how the individual contracts were work. I spoke to them three times before I could get an appointment booked. I was told I would have to go through my landlord. This is incorrect. One of the contracts they have with a different housing authority, the tenants have to go through their landlord. However, Sutton housing partnership, their tenants are required to contact Smith & Byford directly. One member of staff I spoke to even said he spoke to a manager who told him I have to go through my landlord. If the managers have no idea how the contracts they hold work how can the people that answer the phones know what to do.

Very good service 👍👍👍

Very good

The engineer was punctual, caring and polite. Kind regards

The Operative was very professional and polite. Had sound knowledge of role

I Was expecting a supervisor this morning to investigate my boiler but did not turn up just as I expected but hopefully the engineer will turn up tomorrow as that was already booked I have called them to find out where the supervisor is but no answer so after 15 mins I hung up

The man was very polite and professional. I totally forgot they was coming and everything was everywhere. And he didnt mind. 10/10 service. Im a person that hates when people come in. But I felt really at ease with him.

Quick and professional and polite and friendly guy

Very polite, professional and friendly engineer.

Called 2 weeks ago as no heating guy came out and said needed a part and did a temp fix unfortunately that resulted in not being able to turn heating off Appointment booked Wednesday 26th nov no one cam called and theyd changed it to Friday 28th On Friday 28th nov no one came called again and got booked for Tuesday 2nd dec The guy came changed the part but still cant turn the heating off and to top it off we now have no hot water so called again On hold for 35 mins now booked for Wednesday 3rd dec Iv turned all radiators off that can be turned off but the hall one cant be turned off which has now been on permanently for 2 weeks over doubling my gas bill which I cant afford

I had a really bad experience with Smith & Byford It doesn’t matter if you’re a private tenant, paying yourself, or with the council — the service is just unprofessional. I contacted them because my heater was making a very loud noise. They told me someone would come on Tuesday morning between 9 and 1, but nobody came. I called later in the afternoon, around 4–5 pm, only to be told “Oh, sorry, I was supposed to let you know it’s not happening today.” They rebooked the appointment for another day, but if I hadn’t called, I wouldn’t have known anything. That’s not the way you treat customers — especially people with children who depend on hot water and heating. Some of the people on the phone are also rude, and the engineers they send often seem inexperienced. In my case, I needed the temperature adjusted because the hot water pressure in this building is very low. I can’t even have a proper shower — I have to wait a long time for the water to get warm, which is really difficult with two small children, especially in the winter. This company needs to improve communication, respect customers’ time, and send trained staff who know what they’re doing.

Very professional and thorough service friendly engineer

The gas engineer was fantastic and done an amazing job. Very professional and very helpful and polite. He took his time to listen what the problem was and fix the job . He also left no mess and cleaned up after he had finished. I recommend him to all

Left a vulnerable learning disabled person with no heating or hot water for 26 hours during very cold weather. Despite several calls requesting an eta, all of which took half an hour to be answered they couldn’t give me an eta. One call which was answered after 35 mins and after explaining everything the call was cut off and they didn’t have the decency to call back so spent another 30 mins getting back through. The 1 star is for the engineer who eventually came and got the boiler working very quickly. Completely unacceptable to leave anyone who is vulnerable without heating and hot water.

Thank you for your excellent service. The engineer came at the allotted time and was friendly and helpful. He took the time to patiently show me how to set the controls on my boiler and I am a very happy, WARM customer 🤩

My landlord uses this company as their Gas contractors - I had an emergency with my boiler and they went above and beyond to ensure a new boiler was fitted. Polite & Friendly Surveyor & Gas Engineer. Saved again by Smith & Byford... Great Customer Service

On the phone for 45 minutes having given my details out to 3 different agents decided to get a call back but it never happened terrible service.

Quiet, quick and professonal.

Always very professional.

Always been on time, and did a good job

The engineer was good and polite and done his job well the boiler worked for a few hours and stopped working .i have the sign below on boiler know and I don't have heat or hot water again

Staff are always friendly and tell you straight away if there’s anything wrong with your boiler even if you’re a council tenant

Very good punctuality, security and service

The engineer who came to fix the problem was friendly, professional and explained everything. It would be a 5* if logistically the appointment was attended to in the 24 hours that I was told would happen. -1 at night time was hard to manage for 2 nights.

Very satisfied. Prompt. Called the night before to confirm. Polite, friendly and efficient.

Very good service 🙏🏾

Engineer did a great job very helpful 👍

Reported problem and the operative was around within two hours and fixed the problem. A1 service. We have a disabled person in the household, did this have anything with the time response?

Smith and Byford fitted 5 new radiators in my home. What can I say except they were brilliant,the three guys who fitted them were efficient,thoughtful and knowledgeable, the staff in whole were always polite,I have no complaints at all. Thank you to you all.

Absolutely appalling -

Home visit quick and precise. Thanku

Smith & Byford are always helpful and reliable, they've been doing my boiler checks for years, I highly recommend this company

You have left my mum 2wks with no hot water , she has to use the kettle. And today you have come in and turned the heating off .she is 91 years old . Not that seady in her feet . I understand there was a problem with the pressure off water in beginning. Now a new boiler , 91 no heating no water .

The young man was very friendly and polite good job

I'm very happy with the service both young men that came to my house was very polite and answered all my questions nothing to big or small was a problem for them they were very good at what they did

A lovely man and so efficient

A really nice young man friendly and done the job 10 10

Was very good servic professional people , helpfully they come in time and make me satisfied thank you

The engineer was very quick, whish didn't bother me at first. However,now after only just over 2 weeks since the service my heating and hot water are not working, due to low water pressure in the boiler. I told the engineer about this,but he just told me the dial was readying incorrectly. Now I'm attempting to rectify this when I'm not sure what I'm doing. On second thoughts, this engineer couldn't wait to get away and didn't do the service to a satisfactory standard.

Its all good keep up the good work

Excellent and prompt service, friendly and professional engineer

I was very impressed he was very polite gentleman and he made me feel very comfortable

Always quick efficient service, been supporting us for over 10 years and we wouldn’t go elsewhere.

Great service, guy very polite and explained everything to me which was great to see

This evening we were blessed with a guy called Nee, not sure I spelt it right but he answered my prayers and gave us hot water back. I been without hot water for over a week with 3 kids in my property snd 2 adults. I broke this afternoon ad a guy come out left with a few minutes said all good but no, Nee replaced the element and now we living again off the emersion until boiler and heating sorted at the end of the month. The previous guys didn't even look but my partner took off cap on the boiler to find a big puddal of water cover the electrics, thank goodness the fussbox works how it should other wise we would of been electrocuted.

Fantastic service top of the range and thank you so so much

Very nice and polite man done the job with no obstacles

Very efficiant and pleasant

Such great service. Kind, efficient team. Inspire great confidence.

The young man Dave came to my house he was an angel explained everything he was doing very friendly and managed to repair my boiler i now have hot water and heating ??The boiler dosent sound like it's going to come of the wall anymore thank u very much Dave for fixing my heating