K Wagstaff & Sons Ltd

Wagstaff gave very good pre-contract advice and input and responded well and quickly to our queries concernig our intended boiler replacement. The work started on the morning booked and completed exactly as expected. George and Josh of Wagstaff were excellent and we are very pleased with how they undertook the work, which included not only replacing our ancient boiler but locating the new one to a new position. They were very clean, neat & tidy, knew the detail of everything that had to be done, clearly have expert knowledge in their field with practical experience and expertise to match and coped admirably with the odd "hiccups" that inevitably arise when working on old systems; some parts of ours dating back more than 40 years. We have no hesitation in recommending K Wagstaff & Sons Ltd.

We needed a Gas certificate to keep buyers happy! Lovely girl called Charlotte came round and check it all out. Could see she loved her job. We chose Wagstaff as previously used them for Install in our old house and they also serviced my Mum’s house every year and as a pensioner always treated her well and arrived whenever she rang

When I was a boiler engineer, twenty-something years ago, I would occasionally see installations that had been done by Wagstaff's, and I was always struck by the quality of the work, so when we needed our boiler and vented cylinder converted to a modern condensing combi, I knew exactly where to go. I wasn't disappointed - it really was a great experience from start to finish. The quote was actually rather less than I had anticipated for what I knew was going to be a lot of work. The installer, George, took the greatest possible care to protect the decor and carpets, and worked with surprisingly little mess. (My own experience of these kind of jobs, was that they were rather more chaotic. I suspect Wagstaff's would not have employed me. 😂) I was genuinely astonished how much he achieved, alone, on the first day. Not only were the tanks and old boiler already decommissioned and removed, but the new boiler was already on the wall, and most of its pipework was already in place. The pipework was exemplary. I've honestly never seen better outside a showroom. On day two, he was back early with an apprentice. (Apologies to that young man - I forgot his name, but he was very good) They spent the day completing the pipework, also installing the upgraded gas supply, and the replacement flue - again with great care and to a high standard. Day three they installed the controls, power flushed the radiators, and they also replaced the waste on the bath, which they had discovered was dripping. By lunch time, the new boiler was fully tested and commissioned and they were done. It had all been done with courtesy, efficiency, and a minimum of upheaval. In two and a half days, they had accomplished a job which had been expected to stretch into four days, and there was nothing slap-dash about any of it. I should also mention that this was on three of the hottest June days on record. Sorry if this all sounds a bit over the top, but I'm really pleased with the service from Wagstaff's. It's quite possible that I could have found a company to do the work for less, but I'm certain that it could not have been done better.

Urgently needed an obsolete part for our 30-year-old Glow-worm boiler. Called Wagstaff at 9am, not only did they have the part, but they sent it via the Post Office within an hour! I then received the part the following day. Tip-top service! Highly recommend.

The man came round and as he sat in my living room the price went up. He went away phoned up and said they can not get the part need a new boiler gave me a price then phoned me up again and said I need new radiators. The price initially quoted was £50 for a part and then went up to £3,000 said they would ring me with a new quote ncluding radiators they never did. Would never recommend them.

Been with wagstaff 10+ years. Recently had Oscar and Mike in doing a new boiler and radiator all around. Very polite and respectful. Thank you again great service

Dear Wagstaff Heating, I am writing to express my sincere appreciation for the excellent work carried out by your heating engineer, George, during the recent installation of our new boiler. From start to finish, the service provided was outstanding. George was professional, punctual, extremely knowledgeable, and polite. What stood out most was how clearly everything was explained to us throughout the process. He took the time to ensure we understood what he was doing, how the system works, and he answered all of our questions with patience and clarity. The work itself was completed to a very high standard. Everything was done efficiently, with great attention to cleanliness and care for our home. He left the area spotless, which we really appreciated. It is not often you come across someone who combines technical skill with such a friendly and considerate approach. George is a real credit to your company, and we would not hesitate to recommend Wagstaff Heating to others. Thank you once again for such a positive experience.

We have been using Wagstaff for 20 years! When our old boiler went to boiler heaven, it was a no brainer to have Wagstaff install a new one. The installation was done quickly and and from start to finish ‘Oscar’ was kind and professional throughout. After the installation was complete ‘Oscar’ took the time to show me how to use and programme the boiler! I couldn’t be more pleased with the outcome! I would highly recommend. Thank you Oscar

Have happily dealt with this Company for over 20 years. New Vaillant boiler fitted this week by George and Bill who were a pleasure to have around. They were very efficient and very thorough. Triple checked everything and all was clearly explained. More than happy to recommend.

I recently used Wagstaff. Fairly expensive for the works completed and I found their staff quite rude at times. Ultimately a fine boiler if you have to use them but only as a last resort. Plenty of other non-rude plumbers out there

Oversaw the installation of a new boiler and 4 radiators at my elderly parents home last week. The initial meeting to discuss the works with Larry went really well and was explained thoroughly and all questions answered. George completed the installation with utmost professionalism, courtesy and great communication, keeping me updated daily with what works would be completed each day etc. A full explanation of the new system and how to operate was compled on the final day of install and all paperwork completed including service record and even registering the manufacturers warranty for the new boiler. George even took the time to advise me on an unrelated plumbing issue which was very much appreciated. Communication from Wagstaffs was brilliant throughout, from initial meeting, quotation, during the works, invoicing and a follow up call from George a couple of days after the works completion to make sure all was well. Would 100% recommend K.Wagstaff & Sons.

Cannot praise this company enough. They are professional, at every level from the initial call to the completion of the installation. They advised us of the best options when our boiler broke down. The boiler packed up on the Saturday and they completed the installation of our new boiler by Wednesday evening. Special thanks to Larry and Oscar

The complex change over of boiler was surveyed expertly by Larry with recommendations and executed by George in a logical professional and cheerful manner to avoid minimum inconvenience whilst water and heating replaced . Protecting carpeted surfaces on day one was a great relief . As elderly clients he explained the programme and was helpful where required . A great local company thanks. Peter 3rd oct 2025

Posted on behalf of my mum Vicki Lashmar - I am delighted with the boiler, hot water and radiator installation this week, both Oscar and Mikey were a pleasure to have in our home, they were clean, tidy and efficient and answered all our questions. Could not recommend them enough - Vicki and John Lashmar

This week we had a new boiler and hot water cylinder fitted by Wagstaff. We were very impressed with the attention to detail Larry and Gary gave to assess the job. George the engineer did a fantastic job fitting everything. He was very professional, thorough, friendly and hard working. He explained everything and answered all our questions. Everything was left clean and tidy. Thank you! We definitely recommend Wagstaff.

Brilliant firm always very helpful with everything thats needed

These are really but nice people. I work at a distribution center for many years. I found them very polite and knew their products.

I am so pleased with the installation of my new boiler I had George doing the work and am so impressed with the result. He was so tidy , and cleaned up before he left each day. Nothing was too much trouble for him. He explained how to work the boiler and repeated it the next day to ensure we understood it. I would thoroughly recommend this company Well done !!!

Thanks to Josh, George and their apprentice who did a very efficient and professional job of relocating and replacing our complete central heating system.I would highly recommend them

Just had my heating system updated new rads, plinth heater carried out by George and his team could not be more happy with the installation all checked to make sure it was working and tidied up after installation, could not fault him in any way. Will definitely be using them again, thanks George a credit to Wagstaffs.

I was very pleased with Osca's work. When the job was finished he made sure everything was left clean and tidy. He is the sort of chap I would recommend.

Engineers, Oscar and Connor were really careful and explained everything. They left it all very tidy and the company answered all questions and problems really quickly and professionally

I have used Wagstaff for many years for the maintenance of my central heating system. This morning they installed a new boiler for me. It's very important to me when people come into my house that they behave appropriately and the engineer George was polite, friendly and professional. Thank you to Garry and his team very attentive from quote to installation

UPDATE 20 Dec 2024: As we were so impressed with the service provided for our parents we used Wagstaff's to fit 3 designer radiators. Gary (the estimator) was so helpful in helping us choose the power outputs and the quality of workmanship from Josh/Mikey was superb. Very respectful of our newly decorated property, gave some great advice and answered all our questions fully. Finally, a shout out for Anne at the office who was so helpful in arranging a fitting date as we had to move it about a bit, but she was patient and polite throughout. On behalf of my father and mother-in-law, we would like to pass on our sincere thanks for the excellent technical and customer service received from your engineer, Charlotte. Charlotte was a friendly and reassuring presence at my father's property. We really appreciate this as my father has the early onset of dementia, and is vulnerable. Charlotte was kind enough to speak to my father as well, once she had finished the boiler service. This means so much to us all, as my father can get lonely and anxious at times. I'd also like to pass on my mother-in-law's thanks for the excellent service provided by Charlotte, when fixing her boiler. Charlotte's openness and helpful stance was very much appreciated. So much so that my mother-in-law will now be using Wagstaff's services going forwards, and has recommended your company to neighbours already. That old adage of '"you pay for what you get" rings so loudly here.

We have used Wagstaffs for years and have always found them reliable and to respond quickly to problems. We recently had a new boiler fitted by them and the employees that came to the house were professional and polite. I fully recommend them.

Genuine, efficient, local experts in their field. They go the extra mile as they understand the urgency that can be surrounding matters such as boiler issues. The team work really hard, starting early in the day and taking on new jobs late in the afternoon. Really great trades people to have available. Thank you.

Very professional service following a split water tank in loft. Oscar removed the old tank, fitted a new boiler and separately installed a new showerhead. He was helpful, hard working and always on time.

I have recently had a boiler problem fixed, and pleased at the efficient way it was dealt with. I was able to request Larry who services my boiler regularly and find him reliable and helpful.

Just an appalling experience with this company. The first plumber damaged our tap, resulting in a leak. Took weeks of emails and calls trying to get plumber back and all the time the tap was leaking with no sense of urgency by company. Eventually a second plumber was sent out and found we needed new tap as too much damage to be repaired, which they’ve had the audacity to invoice us for (minus cost of first visit) and this company charges a fortune for Labour! They should have taken responsibility for the damage caused by their plumber, rectified it immediately they were made aware and absorbed the cost themselves. Totally disgusted with them, as is the friend who recommended them.

Charlotte was excellent. Friendly service that was on time. Efficiently and effectively explained the problem and solution which was repaired quickly. I'm happy my folks have a warm house and hot water again. Great work guys! Thank you. 👌🏼✊🏼

Oh my goodness this family run business is absolutely outstanding.our boiler came to an abrupt end a week before Christmas. Wagstaffs and their merry team of men came to our rescue and saved our family Christmas. I cannot thank Gary who priced and agreed to do the job and most of all Josh and all the men that worked so hard to get the new boiler fitted and up and running before christmas. From beginning to end Wagstaffs team of men that they sent in have been wonderful. Everybody was so polite and helpful. I cannot praise this company enough. Thank you everybody who worked on our boiler I know it wasn’t an easy job. Your men that work for your company are a credit to you.

Very professional. Boiler serviced and left in good order. Thanks Wayne.

Rogue Traders and Rude staff (Steve). Engineer wired up boiler circuit board reverse polarity and blew it up. Then wanted to charge me £300 for a replacement part they damaged. I found this part online for £40 Also told me my 11 year old boiler is 20 years old and should be replaced. Do not trust this company and the office staff are extremely rude. I gave them the opportunity to put this right and Steve more or less hung up on me not interested! No way to run a company - Very disappointing as I had previously recommended Wagstaff to many of our customers over the last 10 years.

Absolutely brilliant. I recently called in seeking help for a problem. Sorted out with the necessary part and given guidance on how to fit it.

Contacted parts department and spoke with a Pat. Very helpful, responsive and gave excellent advice, even though the part cost next to nothing. Thanks again for your help! much appreciated.

Had 4 Radiators fitted. All the staff from booking to instillations were first class. Highly recommended. Tom E6

I recently had my boiler serviced by Charlotte. She was very professional, pleasant and took the time to answer all my questions. Thanks Charlotte

Very poor service - no response from several phone calls. Had to get another plumber who acted quickly and professional.

Went to the shop today for some help, got totally dismissed, would not suggest any alternative totally lacking in any customer support. Just told "thats what you get when you buy on line". Honestly I wanted some help to resolve an issue and maybe replace what I had but just rude. Better off going to B & Q .......

Called Wagstaff and sons due to problems with shower. They didnt do the part i required but recommended a company who could assist. Thank you wagstaff problem solved and part received. You are very professional and tour assistance was greatly appreciated.

Excellent professional service from Gary, Steve, Ann, Josh and Jack. Nothing was too much trouble throughout pre-installation, installation and post installation. Would definitely recommend this family business to all my family and friends.

Decent outfit this, good staff

George & Josh installed a new heating System and are a credit to the company 10/10

Once again thanks to Wagstaff, and in particular Larry, who came out on Christmas Eve at short notice to ensure we had heating for Christmas.

Very efficient and helpful

After being left without hot water twice in a month by British Gas and subsequently being told we needed an £800 power flush I called Wagstaffs. Service was amazing. Called Friday afternoon and they arrived early Saturday morning. The issue was identified and resolved quickly and a new pump fitted within the hour. The engineer was friendly and knowledgeable. Will be cancelling my Homecare with BG and using Wagstaffs going forward.

Very helpful Chap

I needed to buy a replacement thermostat for my mums heating system. I walked in and Jon could not have been more helpful. I showed him the item on my phone and there it was. Within seconds I was ready to pay and walk out. Jon is very professional and helpful. Thanks to you, my mum can be all warm and toasty again now.

I have used Wagstaff for many years now for various plumbing issues. Two weeks ago I had a new shower height adjuster and shower head fitted. Looks great. Yesterday I had a new bath panel fitted. The same plumber did this for me. It looks amazing ! it was a very "fiddly" job and the bathroom is quite small! He was very patient and committed to making sure it was fitted correctly and kept his SOH :))) An excellent job done I am very pleased. Thank you

Fast reliable service

Top service Thank you

Just had a new boiler installed by Wagstaff plumbers George and Josh. They were very professional and couldn’t do enough to explain the installation in detail and went the extra mile to accommodate our requirements . They also cleaned up as they went long. A credit to the company. Would definitely recommend.

I wanted a replacement boiler and I also needed it placed in a different location. I chose Wagstaff & Son because they have done work for me and my parents in the past and we have yearly maintenance contracts with them going back many years. The work was substantial since my system is getting on a bit and the original installation is somewhat unusual by today's standards. The engineer, George, took time to work out how it had been cobbled together back in the 60's and then with Oscar and Josh completed the job despite the difficulties encountered renovating the old system. George was with us every day of the job turning up at the time specified and working constantly through the day. All were polite and respectful of our home and observed all precautions necessary during the height of the third Covid-19 lock down. The job was finished to a high standard (the pipe work is a master piece). The house is evenly warm throughout (at last) and everything was explained to me all the way through the work. I would not hesitate to recommend Wagstaffs and will certainly call on them again myself for future plumbing work.

Diligent work staff and a profession execution of the boiler installation. Highly recommended.

Very thorough, tidy, conscientious, cleaned up behind them throughout the day, courteous. The place is nice and warm now and everything is working as it should.

Had Kye come fix our toilet, and he was amazing. He worked late on a Saturday evening to ensure that we were not left without a toilet for the weekend. He was extremely friendly and knowledgeful. 10/10 would recommend.

Great Service. Tommy the engineer was excellent. Friendly, tidy and professional work.

We had a dripping tap replaced by Tommy who was most polite and helpful because of difficulty a couple of visits were made and a new tool had to be ordered by wagstaffs who kept us up to date as to what was happening can’t fault them Always used them for the last 20+ years would happily recommend them

I have used this firm a few times and have always found them reliable and professional. Had to call them out to fix a broken central heating pump at my elderly parents house. Tommy the heating engineer was excellent, completed the repair and made sure it was all working and that my parents were happy before he left. It’s great to have quality local firms like this to rely on. Many thanks.

Kevin and Oscar have done an excellent job in providing a new boiler, rads and controls. Professional and knowledgeable.

Top Quality Service from aTop Quality Company.

Always helpful staff. Always refer to these guys for DIY plumbing issue before the big chain stores.

For the third year running my sister and I have had our boiler services carried out by Charlotte, who is an excellent boiler engineer. We have both been delighted with the care and attention always provided by Charlotte, and look forward to seeing her again next year!

Gary and family run a wonderful company with amazing staff. They put my mind at rest and also that of my elderly mothers as well. At every stage of the installation the staff were so kind, trustworthy, helpful and extremely knowledgeable nothing has been too much trouble. I wouldn’t hesitate to recommend them to anyone. Great job everyone and a huge thank you .

A name that has been in the local area for a long time and for good reason - friendly and helpful in getting to the bottom of a problem with our boiler - thank you

The best

I've been with these guys for years, top quality work without charging the Earth. I've recommended the insurance plan they offer to all my friends and family.

Despite being temporarily fiscally challenged in the coldest part of this year when my boiler packed up permanently, Wagstaffs were so helpful and efficient that within three days, everything was installed and working to complete satisfaction. Having spoken with most of the staff at some point during our business relationship of over five years now, their high standard, efficiency and quality of workmanship cannot be faulted from my experience. I would highly recommend them.

Various work carried out for us - Amazing service, great workmenship and friendly staff - would recommend !

Rude Manager and Call Centre Staff, Appalling Service. It took 8 days to install a boiler! My landlady decided to change our old boiler in January 2018. She chose a brand new Vaillant and arranged these guys to install it. And then our journey begun: -They promised to fit boiler on the first day and make it up and running. -On the first day they took out kitchen cupboard and fit the boiler and then told me their electrician will come on next day. (We had to use external heaters in the middle of winter) -On the second day, electrician came and made the necessary connections. Boiler was working ok. They told me they cannot fit the kitchen cupboard as they did not arrange the carpenter. I asked when and they said 'in the weekend (4 days later)' -I called their office and tried to talk to their manager to sort out this cupboard issue. He firstly refused to talk. When I called them for the second time he told me, he arranged everything with my landlady and he did not care what I think and started to shout without listening and then hung up the phone. When I called him again an again he just refused to talk to me. -The day after boiler went silent. Called my landlady as their manager Steve refused to talk to me. My landlady arranged a visit, their technicians came and said, this was out of their responsibility and called Vaillant for help. -On the 4th day, they came with Vaillant guys and detected a loose connection in gas sensor switch. Boiler started to work ok. -On the 5th day boiler again went silent and stopped working. but as it was a Friday, they could not arrange a visit with Vaillant technicians. so They told me to wait until Monday. 3 DAYS WITHOUT HEATING IN THE WINTER! -We managed to survive in the weekend. On Monday Vaillant technician came and checked the connections and realized that the drain pipe was not connected at all. As he did not have the parts with him, he had to come on the next day to fit the pipe. So, these guys are not recommended at all!

Charged me £440 for a repair that included £60 call out fee, boiler worked for additional 4 days before original fault returned and so whole boiler had to be replaced then wanted 2k for a new boiler that others did for £1850. Came round within 2hrs and removed said new parts and offered only £210 refund our of the £440 paid. We are still waiting for the refund. My wife visited them and they argued and agreed 50% of the fitting costs but still waiting for refund whatever they are now going to send. Very rude, defensive and not customer friendly, what a local business I would expect more, we could have used a national company but chose local and this is what you get. I would not recommend these if you want customer satisfaction, oh and by the way the boiler they tried to fix was left back firing dangerously.

I have always been delighted with the service provided by K Wagstaff & Sons over many years.

HAD A NEW BOILER INSTALLED BY JOE HE DID AN EXCELLENT JOB, HE WENT BEYOND THE CALL OF DUTY TO BE SURE I WAS 100% HAPPY , IT WAS A PLEASURE TO HAVE HIM IN MY HOME TO CARRY OUT THIS WORK. I WOULD DEFINITELY RECOMMEND THIS COMPANY YOU CAN BE SURE OF GOOD WORKMANSHIP . THANK YOU JOE . AND GEORGE.

We just recently had a new boiler and radiators fitted in the house. All I can say that the work was to a very high standard. Kevin the installer not only fitted the boiler but went up and beyond his duties to ensure we were 100% satisfied with the job. I will recommend this company and staff are friendly and Steve is always on the phone to ensure that we were pleased with the work that was provided.