XKYEnergy Limited

Very poor, no quote ever received, emails ignored

Had a new boiler fitted by Ryan. Very clean and tidy worker. Covered my carpet as had to go up and down stairs. Was very happy with the work and my new boiler. Tidied up well after himself. Would highly recommend.

XKYEnergy have serviced our gas boiler several times and conducted a heat loss survey. On all occasions the scheduling by Hanan and service provided by Tibor have been great. Recommended!

Air source heat pump service service carried out professionally.

XKYEnergy Ltd are a friendly and very knowledgeable company, providing excellent customer service. We have been using them for the last 3-4 years to service our biomass boiler and have always been pleased with the standard of service they provide. We would have no hesitation in recommending them to anyone!

Hanan at XKY is always helpful on the phone. Sam who does the annual service is very pleasant and gives sound advice. Great team👍

XKY Energy are highly skilled engineers and also really lovely people to deal with. They do the routine servicing of our heat pump, any emergency works, and they fitted our PV solar panels.

We had a Vaillant 12KW Arotherm Plus heat pump fitted at our house to replace a 30 year old gas boiler. This required a heat loss calculation to be prepared for the property, specification of new radiators and specification of heat pump. XKY performed all the preparatory work to a high standard taking care to explain the process in an easily understandable manner. This was very important to us as we were retrofitting heat pump technology to an existing property and we had to be reassured it would work. Tibor was very patient in answering all of our questions and a quote was prepared timorously. The installation took place over two weeks and the radiator and heat pump installers were all very polite and friendly and again were always available to answer questions, clearly understanding the technology. The installers took pride in their work and were very good at leaving a tidy, clean workplace at the end of each day keeping disruption to a minimum. The Directors of the company also visited the installation works from time to time providing added confidence in the process. Following completion of works, minor snags were attended to quickly and without complaint. The heat pump has now been installed for two months during which time we have experienced the coldest winter for several years with temperatures dropping as low as -9C. Throughout this time, the heat pump has exceeded expectations in heating the entire house significantly more economically and efficiently than the previous gas boiler would have done.

This company recently avoided me having to pay thousands to replace a solid wood floor due to potential water damage. They quickly analysed the problem, mice gnawing through plastic water pipes, and replaced the pipes concerned with copper ones. They kept me up to date via their main office and the engineer concerned at all times. On the same day I had already contacted 4 plumbers only one of which responded to say they could not attend. I have used XKY for the installation of an Air Source Heat Pump system and they provided top quality service and follow up servicing. They pride themselves on customer service and that shines through.

Great Job, been using XKYENERGY for our annual gas appliance servicing. Tibor carried out the job. Friendly service and great communication from the company re booking/arrival time. Thanks 👌

first class service.

The XKY team have been excellent. They managed the installation of our heat pump with care and creativity, finding ways to minimise the impact of the work on our old house. The team are courteous and friendly at all times, and willing to explain and support us as we learn how to use the new system. I highly recommend XKY.

Installation took longer than planned, but was done to a high standard. Tuning also took a little time, but led to a higher CoP than expected. The team was good with snagging. The house is very warm and it looks like it might be a bit cheaper to run over the year. I appreciated the clear explanation of the plan and what was happening.

Spot on service. Sam was very kind and knowledgeable when carrying the work for the yearly service and also took the time to explain me more about how the system works. Definetily recommend it!

I cannot speak too highly about the experience of using XKY Energy to install our air source heat pump. From the moment we spoke to Zoltan and met Tibor we knew we were in good hands. They are consummate professionals. The whole installation team were hard working and careful, and quality of our installation is exceptional. Hanan in the office is very responsive and efficient. Thank you everyone. I would recommend XKY to anyone wanting to move to a heat pump.

Zoltan, Tibor and the team worked beyond the call of duty. Knowledgeable, professional, trustworthy and friendly. Determined to achieve an excellent result. Would recommend highly.

Very helpful and knowledgeable engineer who diagnosed quite a complex problem and got it sorted

XKYEnergy Ltd installed an Air Source Heat Pump system for us earlier this year. These guys are really knowledgeable and explained a complicated installation as clearly as possible. They are very positive problem solvers and don't give up until they find a solution. The workmen a very professional and will start early and finish late if it suits you. Hanan in the office also deserves praise because she has her finger on the pulse of all that is going on, which frees up the workmen to get on with what they are best at. Even though we live on the outer reaches of their area, in the Borders, we never had problems with them coming out to resolve issues.

Thorough, reliable and courteous, very pleased with the work done.

XKY Energy installed Air Source Heat Pump and Under Floor Heating in our house. The guys have been very professional, knowledgeable and helpful throughout the process and we are very happy with the results. Great attention to detail, respect for the building and can-do attitude. Highly recommended!

If you want someone who is a craftsman and who takes great pride in doing the best job possible, then there is no doubt in my mind that Zoltan, XKYenergy, is the best. I have absolutely no hesitation in recommending XKY Energy. After a recent crisis with pellet store, XKY came to my rescue and solved the problem in a speedy, professional manner. Highly recommend this company as I know I can rely on XKY

The best of service from the friendliest of people. Highly recommended.

Very Good Service provider for Ponast Biomas Boilers, I would recommend to use them.

XKYEnergy Ltd recently installed a High Efficiency Wall-Mounted Gas Boiler in my house. The price was very competitive and the installation was done quickly and efficiently. I have dealt with heating engineers on many occasions in my life as a householder for 55 years. And on quite a few occasions I was disappointed and frustrated with the service. Five years ago I started using the services of Tibor ((Director and Engineer with XKYEnergy), and now have absolute faith in him and this company. He is a very results and solutions orientated professional. An added bonus is the customer focussed office, run by Hanan…. a delightful, efficient, helpful and very importently: cheerful manager! I will recommend the whole team unreservedly to all my friends and relatives. Thanks guys!

Joe came to service my boiler and to fix an issue I had with my mixer shower. I was fully expecting to have to get a new shower, but Joe was able to replace the faulty part, which he did so quickly and for a very reasonable price. Very friendly and professional throughout, with excellent communication about what the options were and so forth. Highly recommended!

We've used Tibor @ XKYEnergy on multiple occasions now and he always delivers professional, high quality service. From boiler installation, through servicing to upgrading our radiator valves to evohome. I couldn't recommend him enough.

Very disappointed - we had an engineer visit our property 59 days ago to assess and quote for an air source heat pump, however we have still not received our quotation. I received responses the first couple of times I chased the quotation, however have received no response at all within the last few weeks. So disappointed as we had read positive reviews, however it has turned out to be a complete waste of time as we cannot proceed without a quotation.

I'd highly recommend XKYEnergy Ltd. they provide an efficient service. I use them to look after my buy to let property and my tenants have always found them to be friendly and professional. They get the job done when they say they will and carry it out to a high standard. Many thanks

Central heating and hot water failed - in this chilly bleak miserable covid-blighted weather. Called our usual trusted engineer. For very good reasons, he couldn't come, but he suggested XKYEnergy. They came as soon as they could, gave the system a thorough check, diagnosed the problem, sourced the vital new part, fitted it, got everything going again, and had some helpful things to say about the system (which has "evolved" over forty years, and could do with some tidying up). All within a day, and a day when my job had to be fitted around a much larger job elsewhere. Price: perfectly reasonable. I have complete confidence in Zoltan. So can you.

Avoid! They have increased their service charge by 50% and require payment upfront for the service. From when they were getting it right, they have fallen a long way. It’s a shame.

XKY are very good, reliable and helpful.

It's always reassuring to meet professional, competent and pleasant person, especially when dealing with some of the vital systems in your household, and Zoltan proved to be exactly that! I couldn't appreciate more his ability to explain what needs to be done, why, and what are the options, so we could make an informed decision. The quality of work he's done is far better compared to everything we had done before.

Absolutely first class in terms of knowledge and ability. Would recommend in a heartbeat. Second to none. Nice guy too!

Couldn't ask for for. Zoltan debugged all aspects of my heating system from faulty controllers to undersized radiators and noisy pipes. He explained all the options making best use of existing components, happily answered all technical questions, and helped me pick and place new radiators as required. He also helped me pick the right smart thermostat and plan ahead for underfloor heating in our extension. Very thorough, great communication, highly recommended!

Zoltan and his team are exemplary professionals. They understand the need of business to rectify problems quickly and efficiently. A stong knowledge base of Biomass systems, in particular, ETA. Highly recommended

Zoltan and his team are always very responsive when arranging our wood pellet boiler or aspiration kit service. We’ve had a few issues with our boiler and they’ve been rectified with good knowledge, skill and great communication. Would definitely recommend.

Serviced our woodpellet boiler - straightforward and courteous.

First rate customer service. Also willing to help me fix a problem on my own. Use with confidence.

Arrived at the time arranged. An efficient, tidy and professional service. This was second time using XKY Energy and I will be happily using them again in future.

Excellent service , very knowledgeable support and helpful phone advice. Full understanding of Biomass boiler and all operating including potential quirks and problems. Prompt support and visits for servicing and breakdowns. Very highly recommend.

Excellent service. Very effective, reliable and extremely efficient! Thanks a lot! Kris, West Linton

Many thanks to Zoltan and his team who have been very responsive to all our emergency requests. A pleasure to deal with. Straightforward and efficient - we really appreciate this service.

Highly recommend XKY Energy... They came when they said they would, friendly, tidy and a pleasure to have in our home... Excellent product knowledge and appreciated various explanations - went out of their way to help us... Result of pipe replacement, new radiators and heating installation has transformed our home.

First rate - Friendly, efficient, flexible and intelligent! I have now used Zoltan several times on a variety of work ranging from repairs to an existing biomass system and installing an extension to the system to domestic plumbing. In all of these he has quickly grasped the problem, worked out a solution and done a neat and tidy job.

Zoltan is truly dedicated

After a recommendation from a friend I called XKY energy when our biomass boiler stopped working during a cold spell. Zoltan fitted us in and came within a few days. I used XKY again last week having turned the boiler on after the warm summer and again Zoltan came quickly. In order to make sure he got the right part we spoke in detail before he came and I took a couple of photos of the part. Very efficient, very polite and I wouldn't hesitate to use XKY energy again.

Always efficient and a pleasure to deal with.

Zoltan is a breath of fresh air in an otherwise slightly stale Biomass servicing industry (decent engineers are hard to find these days). He was happy to take on the servicing of a particularly troublesome Biomass Boiler make/model, found out all previous maintenance work, settings and ongoing issues and systematically worked things out. Boiler now up and running again. Huge thanks.

Excellent service and very professional. (Linlithgow Rugby Club)

Great service and good communication, very pleased with the quality of work.

Highly competent, reliable and reasonably priced. I wouldn't hesitate in calling XKYEnergy for assistance, or recommending the company to anyone else.

very happy with service done on our boiler

Very professional, knowledgeable, helpful and courteous service. Zoltan took the time to go round our entire system, work it all out and explain it all to me. After the Boiler service the system has been working so much better, a significant improvement. I'm very impressed and will definitely be using them again.

Absolutely brilliant! Zoltan knows far more about complex heating systems than many others who have attempted to fix my air source and underfloor heating. He is polite, thorough and unlike many other trades, Zoltan keeps you informed and explains technical issues in easy to follow language.

Very helpful and professional. Our boiler stopped working during a cold spell and they fitted us in at short notice. The engineer was thorough, knowledgeable and friendly and persevered until he'd fixed the problem, even though it was getting very late. Communication excellent, with diagnostics and further support offered over the phone before and after the repair.

A small and professional business with personal service. Excellent response and attention to technical detail. Thorough understanding of renewables, especially biomass boiler systems. Would recommend without hesitation.

Excellent service, excellent communication, very knowledgeable. Would highly recommend using this company.

Excellent service - fixed problem first time!

Technically very impressive; swiftly found problem and got my wood pellet boiler working again after it refused to ignite.

Great service from Zoltan coming out to our property at very short notice to fix a blocked feeder on our Biomass boiler, crucial at this time of year. This is the first time we have used XKY energy after the previous company stopped offering service. As well as being very personable, Zoltan seems to really know his stuff with regard to Biomass boilers, which is very reassuring going forward.

Zoltan and his team are extremely professional. They will not let you down.

Quick, efficient and reliable service even though it was so close to Christmas. Highly recommended.

We needed an annual service for our Herz Pelletstar 30kw boiler and were delighted with the service from Zoltan and XKYEnergy. The service was offered quickly, he arrived on time, completed the service in good time, answered all of our questions and left everything immaculate. Everything we had hoped for, thank you.

Excellent service would highly recommend, efficient and courteous

A very professional and courteous service - top quality

We received a very prompt and expert service. We were new customers and the boiler needed a replacement part; XKY came out within 24 hours, and despite the next visit being 3 hours away, we were slotted into the schedule!

Excellent service and care

Very good company! Zoltan does what he says he will do witch make a huge difference in the trade world! Always on time and always delivering great service. Highly recommend XKYEnergy Marek Homoncik

Top quality service with excellent communication at every point in the job. Highly recommended.

Zoltan did a great job setting up our underfloor heating system and would highly recommend him.

Over the last two years Zoltan has worked for us to first set up and now maintain our complicated boiler system. He's always efficient, professional, and tidy. He really cares and he's also a nice guy. I'd recommend him to anyone.

Friendly and efficient service from a trustworthy company. Have been a customer for several years

We found Zoltan and xky to be a professional and diligent outfit, knowledgeable and skilled in the world of renewable energy. Particularly in small to medium-scale biomass.