Gordon Dobbie Heating and Plumbing Ltd
4.3(38)Kirriemuir • OFTEC
Services
Reviews
4.3
Gordon Dobbie Heating and Plumbing Ltd draws mixed feedback. Several customers report prompt call-outs and quick fixes, including one who had a boiler made safe on Christmas Eve and another whose boiler was sorted within the hour. Reviewers also describe polite, helpful staff and engineers who keep them updated, with one customer praising a cheery plumber who fixed a loo on the spot and suggested fitting a water isolator. Others report poor communication: one says a receptionist was abrupt and rude, another waited in all morning for an appointment that did not happen, and a third chased a shower-room quote four times without receiving it. One reviewer says a leaking boiler pipe was not fixed and a second visit was charged, and another says a boiler service was not carried out properly.
The engineer was absolutely brilliant very helpful and knowledgeable. Receptionist was very abrupt and rude. When I rung she hung up and then when I finally got through she made it out that it was a massive inconvenience me calling up. Not sure why people work on the phone if they don’t have good communication skills.
Christmas Eve and our boiler decided to quit on us and empty its contents through the ceiling, one call and we had someone at the door within a few hours. The boiler was made safe and part ordered, unfortunately we had to wait for the part till the new year due to everywhere closing for Xmas but within one week of 2026 the boiler was fixed and blessing us with hot water and heating. A first class service with polite staff, highly recommended and will now be the company servicing our boiler from now on.
Excellent service today at 4pm (sat) Combi boiler not working so no heating or hot water. Phoned to report problem & request call out. Plumber arrived within 30 mins & boiler sorted within the hour. Part ordered & return visit arranged. Thank you!
The job that never was 10 months ago , on personal recommendation I asked Mr G Dowbie to quote for some indoor and outdoor work. He came, quoted , I accepted. The outdoor work had to wait for good weather. In July I panicked that the good weather would soon end . After many excuses I stopped receiving replies .When pressed Mr Dobbie refused to do any of the work.
Just waited in all morning for an appointment. No show. Called the company to be told it couldn’t be their fault and that they would cancel the appointment I never made.
Great service from this company
I got Gordon Dobbie to come and give me a quote for a leek in my shower room, I had to chase them 4 times to get the quote which I never received, so I gave up in the end and went with another company. This is really bad customer service, if you don't want the job just say and stop messing people about especially when Insurance companies are involved, 2 months later and I have finally got a quote no thanks to Gordon Dobbie! AVIOD…
Very good company, very much competent. Alex Lintrathen.
Fantastic service from a local firm, technician was really good keeping me updated with everything he was doing. Recommend a great gas/plumbing company.
Usually a good, prompt and good value service. However they failed to fix a leaking pipe in my boiler and I was charged a second visit to fix their mistake because I didn't call them out over the Festive Period and it was deemed too long between visits. Really disappointing when I was trying not to bother with a non-emergency over the holidays!
Great staff, very professional and reliable.
Great service, great price.
New boiler install. Very nice lads, very nice job. Would recomend.
Excellent service, highly recommend! 🌟 from the Sharmas in Forfar!
Excellent service as always, would highly recommend.
Used this company for a service on our boiler in October. It packed in 2 days before Christmas. Luckily we got a PROPER service through a recommendation and the state of the boiler was shocking. The mess in the pipes was ridiculous and we were informed that it had not been serviced at all, just probed to check it and the employee just up and left claiming it had had a proper service. Word of mouth is a fabulous thing, and the man we got out will be getting all the business this company had previously had. Shot themselves in the foot there. A phone call will be coming. DO NOT USE THESE UNPROFESSIONAL MONEY GRABBERS.
Arranged a month + ago to have a repair done and have a tap installed. Was told I would get a morning appointment showed up at 12.00. Said they would have another plumber out to finish the job, sat in most of day no phone call, no heads up they were not arriving. Tried phoning and fobbed off to voicemail managed to get through on 2 separate occasions to be told that the receptionist would speak to the boss and get a appointment arranged ASAP that was weeks ago. No customer service . Not punctual just a waste of time.
Great, came out and had our heating system back up and running very quickly. Extremely friendly and knowledgeable, will definitely call again (hopefully not too soon).
Heating stopped working, called and they came out the same day. Excellent service. Highly recommend. Will be using on the future. Thanks.
Great company ! Connor came today and replaced our leaking pipe. Polite, efficient service Well done 👍
Very good.
Needed a gas fitter to remove old fire. Did have to wait a couple of weeks but the job was done very quickly. Very helpful telephonist and the gas fitter was excellent.
Installation of a new hot water and central heating system. Great communication from the guys. Professional and committed to the task at hand. Highly recommend.
Excellent service.
Excellent service from a very cheery plumber today. Really chuffed that he was able to fix our loo on the spot, and also suggested fitting a water isolator to help in case of future emergency. Very efficient and professional. Thanks!
Great professional service with a friendly smile. Always very responsive in an emergency.
Leaking oil tank pipe fixed quickly and as always fantastic service from a brilliant company - thank you 👏👏👏👏
Great service. Totally reliable. Friendly infomative.
Area
Additional information
- OFTEC
Suggest an update
This page uses publicly available information to help people find this business. The business is not currently affiliated with or partnered with Tradehand. Get in touch to update the information.
Get in touch
Electricians
Plumbers