Norman Atkins Ltd

Engineer failed to turn up even though job was booked 6 weeks ago. No contact, explanation or apology from this company, Would NOT recommend them to anyone as they are totally unreliable and cannot be trusted to turn up for the job. Your explanation that you tried to make contact and left 2 voicemails is totally false and just a poor excuse. Your office was aware that our job booked could not be delayed due to our timescale for a fitted kitchen. Try again.

Work done for my Auntie, both gas fires brought up to date and serviced boiler, toilet mended. Wall heater made safe. Very professional, very clean. Excellent would recommend to anyone.

We can’t recommend Norman Atkins enough after the brilliant service they have undertaken over the last week. Excellent Customer Service, Experienced & Polite Plumbing & Heating Engineers & always clean up after themselves .We had two brand new vertical radiators installed, Full Boiler Service, New thermostat with app capabilities to manage our heating when we are away & re-routing of old pipes to make our front room more comfortable & warm. Thank you so much guys! 😊

Excellent service as always. Engineer who does service always turns up on time and is always polite and friendly

Had a leak in my kitchen and no plumbers wanted to help me! A friend recommended Norman Atkins Plumbing & Heating, they came quickly and sorted the problem straight away for a very reasonable price. Would highly recommend them.

Superb service for my dad. Highly recommend.

The plumber come to fix leak under sink that end up not been repaired as couple hrs later found flooded floor. rang next day in morning next appointment was 5 days latter. been quoted another £100 on top of £72. Got phone call month after saying that I didn't pay invoice I say you never send me invoice. So next day got 2!!! With overdue label I pay my bills!! Then this morning got Michelle sarcastically laughing to phone saying it's overdue and it's not they fault that I didn't got invoice (wonder who's is) awful customer service and you pay for not done job so all way through you will still have leak under sink just lose £72 just to remind you some people make £72 in a day work not 20min laying under sink and not repair a problem to your replay Michelle!!! when did you try ring as I have no miss phonecalls from Normal Atkins or letters!!!! you send me 2 after I return you call and no other communication from you after that. and voicemail??? that's funny as I don't have voicemail so who did you rang to leave so many messages as you stating on your replay??? so pls at least stop lying in here pretending that you so great. Did you forget laughing at me in last phone conversation and try to threatened me if i will pay bill or not!!!

Reliable and prompt service at a good rate- highly recommend.

Very pleased with this company’s service. Calls are answered promptly and works on my tenanted property are carried out quickly and efficiently and at reasonable cost.

A very efficient and friendly service.

These guys are brilliant. The staff are helpful, friendly and efficient. The plumbers and great and have done loads of work for me. I couldn't have asked for a better service. They are reasonably priced and will come if I need them. If you need a plumber these guys are for you.

Excellent service as usual. Customer needs taken into account. Neat and tidy.

Very efficient, and friendly, got on well with our dog (Dave). They get the job done, would highly recommend.

Very reliable Company. I regularly use Atkins for new boilers and bathrooms. I also use them to service all gas appliances and any incidental issues at both my home and rental properties. Always arrive at the pre-arranged appointment. Polite and courteous. I always get an annual reminder when boiler services are due.

Norman Atkins have serviced the gas at this address for well over 30 years. A couple of year ago they fitted a new boiler and nest thermostat. Always arriving on time with a smile. Brilliant service 👏 of cooker, boiler and gas fire, that looks like new again. Everything was left clean and tidy, and some great advice given. A very happy customer 😀 😃 I will always use them as they have always been fair, and honest about pricing, and are lovely local company 👏👏👏👏👏

Norman Atkins recently installed a new electric boiler system and storage tank for us, quite different to what most households have in terms of setup typically for gas central heating and hot water. The team were great at liaising with us, advising where necessary at various stages before the install itself, and also building on info we found out along the way in terms of the limitations / requirements of our property. The system works great, everything was installed neatly and to a high standard - much recommended!

Just want to say a massive thanks to Chris for his work on fitting our new boiler. We shivered through the day and then basked in the heat all night – wonderful. Polite and extremely knowledgable, worked hard and cleaned up. Atkins are definitely our ‘go to’ people for all plumbing jobs. Well done on beating the snow Chris! Stephen and Sue

Excellent, professional, swift and very friendly service. Strongly recommended and I will be using again for all my plumbing and heating needs from Clive H

Great service, friendly, fast, reliable & reasonably priced. Used for years, recommend to anyone

Fantastic customer service and expertise, they put my mind at rest after recommending the most suitable boiler for my property. The service and installation was professional and efficient I can’t thank Norman Atkins enough. Special thanks to Michelle for your first initial contact and outstanding customer service I will be recommending your company to friends and family in the future

Very good service when I didn't know what to do. Water coming out of the wall and David sorted it in a breath. No major issues just came in worked it out and job done. Wouldn't hesitate in recommending to friends and family.

Installed a new heating system for us a while back, great service!

Major work carried out in February : a) one day spent cleaning and clearing several non-working radiators and b) returning a week later to replace gas boiler and hot water storage tank and all pipework, the latter job lasting over 3 days. All work, led by Chris and his team, was done very professionally and with a minimum of disruption (which could have been considerable given the scale of work involved) and I congratulate them on a job well done. There was some follow-up work, once system had settled down, to replace faulty rad. valves. Again all work done quickly and efficiently. Some queries I later had, about how the new system was functioning, where quickly addressed. Norman Atkins have done the inspection and maintenance of the CH and hot water at our address for several years. We have always found them helpful and efficient and I am happy to recommend them.

Booked Norman Atkins to fix problems with boiler as no heating in entire house. Said they would come on Friday morning. All week were without heating but awaiting their arrival with anticipation. On Friday morning phoned to see when they would arrive. They got back and said they did not work on my kind of boiler so wouldn't be able to come. They said they were supposed to have phoned on the Tuesday to let me know this but had forgotten. All week I have had my 96 year old mother in a freezing house waiting for heating to be fixed but let down badly and not even being told so ythat I could make alternative arrangements. POOR