Willowserve Ltd

I have called a few plumbers and electricians etc to assist me in the house water and heating issues and most have been poor correspondence. However, Willowserve have been amazing!! Just the fact that there is someone to pick up the phone is a brilliant thing these days!, no AI, no answer phone etc, just a friendly voice. I called them on Monday and they came out Wednesday. Fantastic service, thank you

This is an exceptional company - responsive, efficient, honest and completely reliable, we wouldn't use anyone else. They are a highly skilled team and will go above and beyond to deliver outstanding service, time and time again. Highly recommend. Thanks Willowserve, you deserve more than 5 stars! Sarah and Jackie

We needed a new boiler so called willowserve. Karl and his team were very helpful and professional. Karl explained everything and recommended which boiler to have. The team all did an amazing job. We ended up having to have a whole new heating system installed due to leaks in our old pipes under the floor. We were even offered a heater to borrow. Nothing too much for these guys. Everything was left clean and tidy ,hoovered and even washed the kitchen floor. Also decided to have willowserve install a new oil tank aswell which was done really quickly and efficiently. Can't recommend these guys enough, great work, thanks willowserve.

Our ancient gas boiler packed up recently and Willowserve installed a new one. They were very professional both in giving advice on all the options and when installing the replacement which was a major job as the system itself needed updating. Highly recommended.

On reliability and timekeeping, quality of workmanship, tidiness and courtesy, this was the most positive experience ever. Likewise, communication and attention to detail were exceptional. Interactions with the team, from inception through to fruition were highly professional. At no point was the initial feeling of confidence in the team in question and the final costs were as estimated. The aspect that sets this team apart from other similarly competent teams was the flexibility and proactive attitude deployed when problems/issues were encountered.

Quality workmanship for our utility room refurb. Highly recommend.

I cannot fault the service I got in my emergency. It was so reassuring to have someone come and help me. The leak was quickly fixed and I would definitely use them again. The staff was very polite also.

I'd 100% recommend Willowserve, Karl and the entire team, who did an outstanding job replacing the timber cladding on house, a Grade II listed barn conversion. We had previously had some water coming in at the gable end of the barn which led us to discover the existing cladding was simply covering the insulation with no waterproofing of any kind in between! We had Willowserve do this job in summer 2023 as we knew we couldn't go into another winter with it in its current state. Karl was really helpful and generous with his time as we consulted the local heritage office beforehand about our listed building. Willowserve then stripped off the old timber for the entire barn one side at a time, then fitted a breathable membrane and installed new timber, painted to match the previous cladding. They also made repairs as they went, for example repairing and replacing window sills. The quality of their work is fantastic and while this was a functional job to make sure the house is watertight, we're also really pleased with how good the barn looks as well. And as I write this in January 2024, we have been so relieved throughout the winter's heavy rain knowing that our house is safe. They did such a good job that during the work we also decided to have all the external window and door trims freshly repainted, which was done seamlessly (mostly by Rob) in tandem with the original work. I especially want to praise Rob's attention to detail around paint colours. He spotted when a supplier gave us different batches of paint that didn't match and Karl also backed us here, making sure everything was done to the highest standards. I also want to mention the professionalism and politeness of every member of the team. Everyone was on time, good to talk to and generally a pleasure to have on our property. Thanks Karl to you and all your team!

Our Boiler expired and Carl kindly quoted for a new boiler installation. As we had heating Carl and is staff had a new boiler installed and working within days. Cannot thank Willowserve, Carl and his staff enough. I would thoroughly recommend to anyone needing a trust worthy caring company for any heating requirement around the home.

WOW what can I say about Willowserve. Brilliant service from start to finish. Karl & his team are amazing. Craftsmanship is outstanding from all the trades. We were promised an outstanding bathroom & they didn’t disappoint. We are so happy with the result. The guys were always on time & at the end of each day it was like they hadn’t been because they were so tidy even down to washing the floors before they left. Would highly recommend Willowserve as nothing is too much trouble. We would certainly use them again. Thank you so much Karl & Team from very happy customers

We accepted Karl's quote for a complete new installation of an oil tank and oil boiler, communication with Willowserve was prompt and precise, we had many questions for Karl and he answered them all perfectly. I cannot praise Karl and his team enough, it's rare to see a team of guys working so well together as they did, the standard of workmanship was outstanding, keeping everything tidy as they went. It was one of the hottest weeks of the year and the guys had to dig a trench to bury the fuel line but they cracked on with the job in hand. The team is friendly, diligent, dependable and completely trustworthy. We also discovered from Karl that heating was not their only string to the bow and that they offer many other services too. We totally recommend Willowserve and would not hesitate in using them again, we give them a well earned 5 stars.

Good service with a fair price.

A very professional company and team that I have used over the last few years for servicing and repairs to my heating system. I’ve had work done by other firms in the past and always had to have them back out to rectify problems, not so with Willowserve they complete the job and that’s it till you next need them. You really do get what you pay for with them, an excellent job with quality materials. Thanks for all your great work.

Have used Willowserve several times now. Workmanship is always top notch and if they come across any problems, they will always discuss and make good suggestions. Trust is a difficult thing to earn, but I trust these people and would recommend them wholeheartedly.

From start to finish Willowserve were friendly, reliable, knowledgeable and polite. We had a new boiler installed and moved location. The team were prompt and worked hard throughout the week, working around my 2 week old son with much care. The workmanship was incredibly professional, and they made sure they left each day with no mess. They also made sure they kept disruption to a minimum, and kept me updated on how the work was progressing, and made sure we were aware of when we would have no hot water. The quotation was exactly what I paid, with no hidden costs. 100% highly recommend willowserve and will use them again.

Karl and his team updated a very old oil fired boiler, shower and radiators. The team is polite, hardworking and very knowledgeable. Karl is extremely approachable and nothing was too much trouble. His team were extremely efficient and treated our house as if it were their own. New pipe work and radiators installed to a high standard. They removed old water tanks and the water pressure now is great. A beautiful new shower that actually works. The new radiators make a real difference to heating the house. A really professional company and highly recommended.

Willowserve were absolutely brilliant from start to finish. I would highly recommend them. We used them to install both a new boiler/unvented cylinder and complete refurb of our ensuite. From the beginning, Karl was very quick to respond to any queries we had and really listened to what we were after. He came up with suggestions we'd not thought of and helped us find the products from local suppliers. The boiler and unvented cylinder have transformed our hot water supply. We are now able to use the shower over our bath as the hot water pressure is so good, previously we weren't able to use it as the pressure wasn't good enough. The team installed them whilst we were away on holiday so we weren't without heating and hot water. We left keys with them and they got on with it with ease whilst we were away. They left the house extremely clean and tidy for our return. Then they refurbished the ensuite for us and it has exceeded our expectations. It is a complete transformation. Aaron and Rob were such a pleasure to have in the house, always communicating with what the plan was, arriving on time and tidying up at the end of every day. They completely stripped out the old ensuite, reboarded it, plastered, tiled, painted and fitted new sanitary ware. We are so pleased with the result and enjoy using it everyday. Thank you so much to the team at Willowserve who have all been a pleasure to deal with!

Very helpful to ensure a shower replacement was carried out asap for a vulnerable elderly person; clean, tidy and efficient. Really appreciate this job so well done

This is the second time we have used Willowserve. This time to repair our heating system. I cannot speak highly enough of Karl and his team. Their service and professionalism is outstanding. I have never before experienced such a high degree of workmanship with trades. I will continue to use them in the future for any plumbing and heating repairs. I have just learnt they are also qualified to carry out many other interior and exterior building jobs. Something to remember for the future. Thank you.

From start to finish Karl and his crew of wonderful lads were professional, polite, friendly and knowledgeable. Their work was first class and throughout the project all tradesmen were so helpful. On the final day they cleaned all areas thoroughly and left everything as it was, except for my brand new shiny en-suite. This company is like a breath of fresh air, nothing is too much trouble. If you have home project this is the company to use. I thoroughly recommend Willowserve Ltd. Thanks so much Karl and co.

We live in a very old house with quirky plumbing. We needed a major hot water upgrade prior to a scheduled bathroom refurbishment by Willow Serve. We were very nervous about the work but Willow Serve reassured us that everything would be fine, and our was. It was well organised, the operatives were super efficient, courteous and clean. We are delighted with the improvement. They also returned very promptly to deal with an unrelated problem that developed. Now looking forward to the bathroom refurbishment. We would thoroughly recommend them .

Excellent quality of workmanship. Good value for money, carried out some small works at the same time. Really pleased with everything. Nothing was too much trouble, a pleasure to have the engineers in the house.

I cannot recommend this company enough! There is not one fault that I can find at all! Reliable, polite, tidy and lovely people! The work carried out is done to the highest of standards. We were kept up to date throughout. They have done alot of work for us over the last year and I wouldnt ever chose anyone else now!

Amazing professional service, they were always on time and methodical as well as always cleaning up afterwards. When we had an unexpected issue with the rafters they quickly gave a solution and fixed the problem was well happy with it. They were to the quote bar the extra rafters issue but this was well priced and glad to pay. The team were great and respectful as well as friendly we are now planning a second phase to be done by them which is always a good sign when you see returning business so quickly. Fully recommended.

Polite and considerate at all time. Very clean and tidy. Boiler installation - High quality planning and work with any problems thoughtfully overcome. Shower room - impressive installation. Team worked hard to reach this high standard.

This company is the best, Carl is amazing and will do anything in his power to help. I have used this company for emergencies and they have always attended as quickly as possible, re arranging work to help me. His team are so polite and excellent at what they do… amazing service, great values and not expensive. Thank you to all involved in this company.

Willowserve renovated an upstairs bathroom and a downstairs cloakroom as well as a few additional plumbing jobs. The workforce is polite, courteous and cleaned up every day. The quality of workmanship is good and we wouldn't hesitate to recommend them

We have used Willowserve for a number of plumbing, heating and remodelling jobs over the past two years and they have been excellent throughout. They have a good team with a variety of individual expertise and skills; polite and professional and interested in doing a good job rather than a quick, cheap or easy one. We used them over the winter to refresh our main and ensuite bathroom. This was a complete rip to bare walls/floor for both rooms, and they staggered the work so there was a functioning bathroom for the family throughout the project. Very pleased with the job done, completely new rooms compared to how they were before. They've done an excellent job at tiling, fitting and finishing the bathroom suite and some noteworthy bespoke woodwork for towel cupboard and basin area in the ensuite. The resulting rooms were much better than anticipated - some interesting corners in both rooms and the skilled trades went the extra distance to come up with something that looked good and works well vs. just fits. They were responsive to any snags or issues raised and worked with us to come to a good outcome. Would definitely recommend and will use again.

Karl's once he found out that i had no heating he had one of his team out the following morning under taking the boiler service, then about 1 hour after the first guy arrived a second person turned up to look in the issue with why i had lots pressure to the system. they have said that i will need a follow up visit to sort out some problems that were fine for now but would need sorting in the future. Great service and would use again anytime. Thanks

Had boilers serviced. Excellent work. Very polite and friendly and left everything spotless. Arrived exactly on time. Would highly recommend.

Excellent service from quote to completion from a really professional team of workers. We had 3 different refurbishments, 1 bathroom, 1 en-suite and new kitchen worktops and flooring. All jobs were carried out with total commitment to the jobs in hand. They went over and above our expectations, we cannot rate them highly enough. Thank you to a great team. Would highly recommend Karl and his team to everyone.

Fantastic company from start to finish. Willowserve have just replaced our oil boiler, flue, immersion heater, circulation pump, programmer and re-configured the pipe work to suit. Work is to a very high standard, the engineers were on time every day, polite and hard working. Nothing has been too much trouble for these guys this week. Thoroughly recommend Willowserve and will be using them to carry out the servicing on the new system. 10/10.

Following a friend's recommendation, we have just used Willowserve Ltd for the first time to replace our hot water tank and change some taps. We were thoroughly impressed with their services. Very friendly, extremely responsive on email and scheduled the work in really quickly for us. We were very pleased with the high quality of their workmanship and we won't hesitate to use Willowserve Ltd again for any future jobs. Highly recommend.

Excellent standard of work, carried out in the timescale advised and consistent with quote. Would highly recommend.

Lightning fast response and communication throughout. Technician was friendly and knowledgeable and got the job done for a reasonable price. Highly recommend.

Excellent service. Efficient, friendly, punctual and great value for money. Will definitely use Willowserve again for next years' annual boiler service and possibly additional plumbing work in the house.

Have used Willowserve on a few occasions. They took our old shower unit out and fitted a new one, new tiles, new floor etc. We have called them out for emergencies on 3 occasions, first to fix the boiler, second to fix a leak in the utility room, finally to fix a major water leak in the boiler room. They responded each time within 12 hours and sorted the problem. They are thoroughly professional, punctual, friendly and totally reliable. The quality of their work is of a high standard. They have been fully COVID compliant. In short we would never use anyone else.

I use Willowserve all the time from water softener to 3 way tap and heating, also my mother and brother have there boilers serviced every year plus other heating problems fixed, very reliable never leave a mess... I give them 5 out of 5 .

Willowserve completed a disability en suite adaptation at my mum and dad's with great attention to detail on in all areas. They were tidy, clean, friendly and eager to help throughout the many challenges posed upon them with unknown leaks, underfloor heating system and extension into a wardrobe space. Also very COVID compliant during the newly found times. Will 100% use them again!

Great service friendly and reliable thankyou very much .

An excellent job. The workmanship is spot on, everything looks great and works perfectly The team were exactly on time every day, and left the house clean and tidy when they left at the end of each day. They also managed to work around me while I had to work from home.

First time approaching this company and I have already booked for next years service. Karl who I dealt with went above and beyond to have an engineer out for the date I wanted which was quite short notice. I was kept in the loop with everything and all was free from hassle. The engineer was on time and could not of done a better job. Area stayed clean and he was very polite. I would highly recommend Willowserve. Thankyou for your great effort.

Words can't express how grateful I am for the superb work that has been completed, the shower room is all I expected, and more. I cannot recommend Willowserve highly enough, in my opinion you need look no further.

As usual the team were polite, helpful, tidy and very professional. Would not consider using anyone else. I would HIGHLY recommend.

We had 7 new radiators installed. Work was completed in one day. The 3 young men who did the work were really friendly, worked really well as a team, did a great job and left the house spotless before leaving. We would reccommend Willowserve anytime based on our experience.

Very polite, kept us informed of progress, good timekeeping, good job done. Highly recommend.

Boiler & Oil Tank Installation: An excellent job all round, with real attention to detail throughout. Karl and the team organised the work to minimise disruption, kept us fully informed at all stages and discussed options whenever there were choices to be made. Aaron, Joe, Toby and Kane were unfailingly polite and respectful of the property at all times - they are clearly a great team who enjoy working together and take pride in what they do. They were a pleasure to have around the house - they tidied up each day and always left us with the functioning appliances we needed. Would use again, and recommend unreservedly. Utility Room Design and Refit: Having been delighted with the work Willowserve did fitting a new boiler and oil tank, we decided to use them to re-fit our utility room. Karl took our ideas and produced a design which met all our requirements. After the first day I just left a key with the team, knowing they could be trusted to treat everything with respect and tidy up each day. When an item I ordered myself failed to arrive on time, they re-scheduled things around their other work and even came round to receive the delivery so I didn't need to take more time off. Brilliant service and we now have a great utility room, too!

My heating went wrong at 7.00 pm on a FRIDAY! Not what anyone wants! I called Willowserve. Two hours later the job was DONE! On a Friday night before a holiday weekend! You will NOT get better service than that ANYWHERE . And cost? Again, when I got the bill I checked the cost...absurdly low for the work done, and the TIME of their call. Brian Hewitt

Delighted i contacted Willowserve to fix a complex blockage in my bathroom. They were spot on throughout the process and completed the work to a very high standard with no fuss. If you want a firm that is skilled, reliable, honest and respectful when in your home etc, I thoroughly recommend these guys.