MH Cragg & Sons Ltd
3.5(14)Horwich • APHC • OFTEC
About
MH Cragg & Sons Ltd is a heating engineer based in Horwich. They install boilers and carry out annual gas servicing, and they are there for emergency call-outs too. They repair leaks and make sure the work is left tidy, and they give honest advice along the way. Customers say they are reliable in an emergency and that their boiler installation and engineers are good, with tidy work and honest advice.
Services
Reviews
3.5
MH Cragg & Sons Ltd has praise from several reviewers for its annual gas servicing and emergency response, with one customer saying they have used the firm for almost 20 years and found it reliable in an emergency. One reviewer said a new boiler was installed and the engineers were lovely, while another reported that a water leak was repaired within an agreed time and isolation valves were fitted. Not every experience was positive: one reviewer reported leaving two messages during a cold spell with no heating and never being called back, and another said two appointments were missed without notice. One reviewer queried a bill for replacing a thermostat box, felt it was too high, and said they would not use the firm again.
Thanks a million. Cragg's engineers have just done a brilliant job of isolating a heating circuit on our boiler, which then allowed our system to heat the water and keep everyone happy. The warm weather will look after the heating and Cragg's have ordered a new pump which should get the system back top to full operation early next week. Super service.
Brilliant company, always happy to help and will give you honest advice about your heating system. I would always trust them over the larger companies. Can't recommend enough!
Kept ringing always answer machine left 2 messages but never got in touch. We are both retired and desperate, as had no heating through the -9 weather. Have always used Craggs but never again, sorted now with another heating company,
Gas/elec thermostat box needed replacing. The box is around £100 online. I didn’t not realise it was such an easy fix, by just unscrewing the box and replacing it. I had originally thought it was going to be more complicated with connections and new wiring etc but it wasn’t. The engineer spent no more than 5 minutes replacing the box, despite this , including VAT my bill was almost 3 times more expensive than had I bought the box myself and screwed it on myself. I queried the bill and they tell me it is correct. Am surprised , have been with this company for about 10 years, never been ripped off before, and they have been good in the past but I won’t be using them again. Trust gone.
Great service as usual never had any issues with them.
First class company.
I have used MHCragg for almost 20yrs, my parents also used them. They have always serviced my Gas annually and each time I move home they are the first people I call to ensure that the gas is safe. I have also found them reliable in an emergency. I will continue to use and recommend for quality of service, safety, cost and reliability. Many thanks Michael(the very patient Jackie) and all the team at Craggs
My new boiler was installed by Craggs and I couldn't recommend enough. Wonderful service and lovely engineers !
Phoned regarding water leaking through hall ceiling . Responded within the time we had agreed and despite very difficult access below a tiled floor repaired the leak and additionally installed two isolation valves to avoid future problems. Very clean efficient and tidy workers and many thanks to James and Josh.
Complete letdown. Sent 2 guys to service my OIL boiler who were GAS engineers. Had to wait another week for the service and sat and waited. I rang them only to be told that they had sent an email to an old account (I'd given them the new one which they had used to confirm the appointment on) the day before to say they weren't coming. Promised a call back and that didn't happen either! Avoid at all costs!
Terrible Customer Care. Did not turn up for two separate appointments and then sent a text offering a third appointment a week later.
Area
Opening times
- Monday8:30 AM – 4:30 PM
- Tuesday8:30 AM – 4:30 PM
- Wednesday8:30 AM – 4:30 PM
- Thursday8:30 AM – 4:30 PM
- Friday8:30 AM – 4:30 PM
- SaturdayClosed
- SundayClosed
Additional information
- APHC
- OFTEC
Also available in Horwich
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