Gas Plus Energy Solutions Ltd

I am very happy with Gas Plus, I have used them for about 6 years. Engineers are friendly and competent (Nick today) and also the organisation was helpful (Nicole). Thank you!

Absolute cowboys stay clear at all costs

I recently had my gas boiler replaced by Gas Plus and they did a great job. The fitter (Joe) arrived on time, was a tidy worker, did a great job, was friendly, efficient and informative. I would not hesitate to use the company again or to recommend them to friends and neighbours

Just received 1st class service from this company both reception and engineer handled my boiler problem with such professionalism, an excellent experience!

We have had ongoing problems with our heat pump (fitted by somebody else) and Carl has been brilliant, extremely helpful, thank you! We highly recommend Gas Plus!

Brilliant service, engineer (Joe) attended to fix a central heating breakdown today and diagnosed and fixed the issue quickly and efficiently. Thank you.

Deleted an old review which was 1* And moved to a 4* star today, couldn't fault service. Boiler F11 error, called morning and seen to and fixed by 1pm. Amazing service (Original 1* was foe issue has with engineer damaging my old system and company refusing to take responsibility) but that's old news now. Times change and we grow, Always do my annual service and no issues Will move to 5* when I forget about the cost the error gas plus made 3 years ago - which I had to pay to fix from somewhere else £££

Nick is a very friendly knowledgeable. The boiler service was clean and efficient, checked radiators and corrected all issueswe had. Time keeping is excellent arrived within the indicated time scale. Booking the appointment was excellent and booking staff polite and helpful

Very efficient service, polite and professional engineer.

Wow what can I say.. A.M rang me 20 minutes before he arrived. He was punctual, efficient, pleasant and tidy.

Erin in the office is very rude. Engineer left boiler in service mode and Erin repeatedly refused to give me an email address or any way raise a complaint. Make sure you have a way to record calls when speaking to the company.

I had an emergency on a Friday evening, called Gas Plus who answered straight away and sent an engineer. He made sure my pipe was safe and a plumber arrived the next morning with the part. Excellent service from start to finish.

I had pre-booked a boiler service, which was scheduled for today (27th October 2023). I received a call this morning from their admin team to say they couldn’t attend. Now, I have been a customer of GasPlus since 2002 over three different properties and they have been brilliant, but all the business was through Domestic & General boiler cover policies. I note with interest that there seem to be a fairly equal number of 5 star and one star reviews on Google, which leads me to the conclusion that GasPlus might be prioritising D&G and other insurance company contract customers over independent customers? The call I got from them this morning went something like this - they can’t make the appointment; no excuse provided; no empathy at all; disinterested attitude ; non-proactive in solving the issue; refusal to re-book me; said they would call me when they were free!; refused to say whether it would be by the end of the year! The girl that spoke to me was polite, but spoke in clipped, cold tones and sounded like she didn’t care and was talking to an inferior person. There was a tiny hint of patronising, almost smirking attitude. Conclusion: With an attitude like that, would you want them to go near your gas boiler and supply? My advice would be to use a GasSafe-qualified LOCAL small independent company or single gas engineer. I was astonished by GasPlus. I will never use them again as the trust is gone.

Contacted my insurers at 11.30 on a Saturday who appointed Gas Plus to carry out emergency repairs to a leaking hot water pipe. Gas Plus contacted within 30 minutes and arranged a visit between 13.00-- and 18.00 hours and that engineer would call 20 min before arriving. True to there word Nick called at 16.20 and arrived 20 min later. You could not wish for a better professional person than Nick who stripped down the offending joint, replaced and sealed necessary areas stopping the leak. Thank you Gas Plus and Nick for saving our day.

Engineer disconnected gas without prior warning. Gas Safe (new name for CORGI) confirmed this is against their code of contact and advised I take further action. Never received return of contact from their office when requesting further info. Got engineers number and 12 months to raise with ombudsman, speak soon!

We have been using this company for possibily over 10 years. Always impressed by the quality of their staff, who they seem to retain. Always great advice but from our assessment is backed up by honesty. Never had a problem with them and always look forwards to an intelligent update on the latest improvements with energy technology

GasPlus helped us with a couple of boiler challenges and also helped us navigate the tricky situation with our insurer who were not helpful! They were brilliant, can’t speak highly enough of them. They also serviced it last week with minimum fuss, promptly and well priced.

I have been using gas plus for the last 10 years and have always found them all so professional and polite and smart in appearance they carry out a variety of work myself and lots of my friends a 5 star company please keep up the great work you all Both in the office and the technical team out on the tools

This is an excellent company to deal with. They answer phone and email promptly and assist with queries involving other parties. Their engineers are polite, respectful and carry out good work

Exceptional service.

Refused to replace items after insurance visit . We then offered privately and they said it would be weeks . Leaving a disabled person without heating or hot water, SHAME ON YOU . Have advised insurance companies should tender to another company .

good advice

After reading others reviews I was worried however I've had 2 engineers attend and do work. 1 stayed after 6pm as it was so cold to ensure I had heating that night. 5 stars to this company for Nick and Gregg engineers Kevin Office Manager and Eliesha in the office who handled the insurance updates for me with patience and was so professional when my patience was at its end with Domestic and General who never return calls and are impossible to deal with

Terrible company. By no choice had them twice as boiler insurance engineers. After being here for 4 minutes I was told whole thing needed replacing then no Contact at all. They talk out of their backside avoid like the plague!

Awful company. Due to have a service today, haven't turned up, haven't left a message on my phone. Telephoned for support and "Lauren" laughed about my situation. I've stayed in for an entire morning and still no engineer. Definitely wouldn't recommend.

BEWARE- shouldn’t be allowed to be trading. They sent an engineer to do a service on my boiler that was working but since he has been everyday I have no hot water. He informed me when he left that everything was good. Just a pipe that had a small crack will need replacing. On calling them they have offered no help or solution and Jasmin just directed me back to my insurer. My point to them is that the boiler was working absolutely fine before their engineer came. Terrible.

Beware of rogue trader. Sent engineer to home to fix a basic fault and made situation worse. Engineer on site for 13 minutes and claimed to be hear for over 1 hour. Engineer said if fault not remedied to call back in 7 days but then reported to company home unsafe. Raising complaint to be investigated by Gas Safety quality of work

Avoid. Insurance company used them and eventually booted them into touch and issued us with a decent company to start and complete the work needed. Zero star rating.

I must say a very professional company ... First class service everything so so good with great engineers so Responsive thankyou so much .

I have been using GassPlus for several years on different properties. They communicate well, are on time, get the job done, are knowledgeable, and are flexible about working around tenants. I would happily recommend them.

Had boiler service booked twice now and have had it cancelled both times on the morning of the service. 2 days holiday now wasted, not happy!!

GasPlus have been fantastic from start to finish. They installed a brand new central heating system for me in my new house and left everything spotless and tidy! They are efficient and professional and I will definitely be using them again. Thank you!

Tried to upsell a pump and a power flush which were not required

DO NOT USE THIS COMPANY!! Had 4 different engineers round over the space of a month to fix my boiler, replacing different parts. On the 4th attempt the engineer actually broke another part while fitting another part. Then company refused to come back out. And now boiler is showing original error code it did a month ago. Terrible engineers

Luke visited my house today because my central heating was not working. He managed to find a solution very quickly, answered all my questions patiently and was very friendly.

Absolutely fantastic service professional and on time really put me at ease would recommend them 100 percent.

Friendly and professional service. Well pleased with combi boiler and electric shower installation. Pleased to recommend this local company.