Hinckley Plumbing and Heating Services Limited

Do not use this company, in my recent experience they have massively gone downhill, I think the good people have left

Excellent service.Very pleased.Highly recommended.

Good job as always except found another leak Getting to know airing cupboard better than my wife

I strongly advise people to avoid this company at all costs. They are completely untrustworthy. I accepted their quote for a shower installation and we agreed a date. On that date, they sent an email saying they couldn’t do it because they didn’t have all the parts and they would contact me. They didn’t. Eventually I contacted them and they said they couldn’t do the job at all! When I complained to a Director, he talked about compensation, but no cash offer has been forthcoming. He has not replied to messages left.

Excellent customer service. Respond well to emergency call outs. Great value and service . Both office staff and plumbers are customer focussed.

Very good service, highly recomended

Prompt and efficient! Enough said. (Alex is tops.)

Thank for your prompt and excellent service We will definitely be using you again 😀

Get the feeling this engineer was sent purely to pick up the £99 call out fee rather than try and identify and fix the issues with my boiler. Had been regularly losing pressure in my boiler for a couple of weeks engineer from this local company came out was here for about 15 mins. Told me I had a problem with my boiler pressure (I already told him this when he walked through the door) he said he couldn’t identify a leak and promptly left the premises then 2 weeks later received a bill for £99! Not a bad return for 15mins looking at a boiler. In the end I got an engineer from the boiler manufacturer out and within 10mins he identified that I needed a new heat exchanger the following day it was fitted and now alls good. Won’t bother with this company again.

Excellent service (oil combi boiler) with a high level of professional whilst being friendly and courteous. A fantastic bunch of people!

Prompt and reliable service. My job was a tricky one but the price and work carried out was excellent. The plumbers were friendly and respectful.

No pressure sales. Great to deal with and the installers couldn't have been more professional and polite. Highly recommended.

We used Hinckley Plumbing and Heating services a number of times in the past two years, this included a complete new heating system. Office staff helpful and efficient in directing requests. All services have been to a high standard. Engineers are reliable, professional and polite ..... a particular call out for Alex! Would recommend this company,

Always considerate and polite

Very impressed with service, promptly arrived to investigate and sort out leak. Thanks for taking lots of care to leave minimal disruption.

After 10 years use with regular servicing, my central heating started failing in the recent cold spell. After 3 visits by very experienced engineers, the problem was finally sorted by a new PCB control board being replaced.very courteous service by all concerned from a quality company! Would recommend with no reservations! Mike Tomkinson.

Hinckley Plumbing & Heating Services fitted our new boiler shortly after we moved to this area 10 years ago. They recommended a Viessmann boiler, which has proved to be an excellent choice for us. Their engineers have serviced the boiler regularly and have always been prompt, helpful and friendly, as well as professional.

I have used Hinckley Plumbing and Heating for many years for a range of various jobs including boiler installation, maintenance and general plumbing. They have always been very professional. Engineers arrive at the agreed time and are very experienced.

Excellent service very prompt and courteous, no hesitation in recommending

Amazing service from the moment I booked the appointment. Our underfloor heating has been broken for three weeks and have struggled to get anyone to come and look at it, we rang four other companies who never even bothered to turn up. When I rang Hinckley Plumbing and Heating, we were given a date and a three hour time slot which was do helpful. Andy arrived promptly and was lovely; very polite and friendly and fixed the problem quickly, a true expert. We were super impressed and would highly recommend, won't use anyone else now, Thanks so much

Seem someone going Full Karen on fb about this company. However the way i read it.... Transparent pricing. Extremely efficient. In and out in no time and fixed the issue within quoted price, is what the review should have said.... So to counteract Karen. I thought id leave you a 5 star. Ps £90 call out for a plumber is cheap. 🤝

Excellent professional service

Great service for gas boiler from experienced engineer. He came to fix the immersion and fixed the problem with the boiler as well.

USED HINCKLEY PLUMBING AND HEATING FOR OVER 50 YEARS.....WHEN THEY FIRST STARTED, OR NEAR ENOUGH, THEY ARE HIGHLY EFFICIENT, KNOW HOW TO DO A GOOD JOB, AND THEY DO. WHY GO ANYWHERE ELSE!

Excellent work carried out by Hinckley Plumbing & Heating. They installed our new oil boiler over 3 days and were very courteous, polite and considerate throughout. The boiler is now fully operational and very efficient. We highly recommend Hinckley Plumbing & Heating.

Polite, informative, worked quickly. Turned up on time. So far so good.

Excellent service on a number of occasions from annual boiler servicing to leak tracing and repair.

We had a quite serious pass on our internal boiler pipe and we were told by another boiler company this would be a very extensive job and might not be able to be resolved. Called Hinckley Plumbing and heating and they came round straight away and fixed it with a simple valve replacement. Really reasonable cost and the guy who came was brilliant

Very punctual for appointment. Solved the problem quickly

Too expensive £90 an hour to just install taps bought myself

Excellent Boiler Installation and Service We had a new boiler installed by Hinckley Plumbing & Heating Services, and the entire experience was smooth, professional, and stress-free from start to finish. The fitters arrived right on time, explained the process clearly, and got to work with minimal disruption to my day. They were knowledgeable and took great care to ensure everything was installed to the highest standard. The workmanship was excellent, and they explained how to use the new system before leaving. The pricing was fair, with no hidden costs. I would highly recommend this company to anyone looking for a reliable, professional boiler installation service. Thank you for a job well done!

I've used these guys for the last few years and rate them the "Best in Hinckley" fantastic service, quality and competitive prices and with the friendliest, professional engineers - Would recommend %

Have completed two sets of repairs for us now. Good value for money, good communicators & multiple options to pay. Will use again.

Lovely lads Great job done Thank you

Lovely staff, very helpful and lovely to work with!!

Fantastic, friendly and reliable service. Used them twice over the past few months and very impressed. I wont use anyone else after finding these guys.

We recently had Hinckley Plumbing change our central heating system, which involved new pipework and some new radiators. Lewis and Alex were hard-working, efficient, helpful, friendly and polite. They left everything clean and tidy and finished within the time expected. We highly recommend them, and would happily use them again.

An excellent service by a professional company and engineers. In particular I would like to thank Mark, an extremely nice guy as well as professional. Thank you.

We had a very old obsolete warm air heating system that had stopped working. It proved difficult to find someone local to even have a look at it until I phoned Hinckley Plumbing and Heating! They visited the next day to have a look and give advice about our options. Two weeks later they came back to replace the heater. All of the people who visited were professional, polite and friendly. All very knowledgeable and reliable, arriving when they said they would and keeping any disruption to a minimum. I would absolutely recommend this company to anyone with a plumbing issue 😀

I used this company on 3 separate occasions for a shower installation, new radiator and boiler/fire servicing. I would highly recommend. Couldn't find any faults and staff are very knowledgeable & attentive- thank you.

Hinckley Plumbing and Heating saved my boiler and my bank account after I was being conned by another company. They were efficient and got the job done quickly for a fair price.

Would highly recommend HPHS. Always have fantastic customer service and prompt reliable engineers. Thanks Sophie, Allison & Luke for your help.

We had a new boiler, cyclinder and central heating system installed. From start to finish the quality of work and customer service was nothing less than outstanding. Dan provided a quote and showed great patience and understanding in answering our questions, Alison and her team in the office are responsive and will pull out all the stops to get an issue resolved. Stu and his other colleagues worked tirelessly and with a great sense of urgency to get the heating back up and running. A Fabulous team, it's been a great pleasure to dealing with Hinckley Plumbing and Heating. Thank you.

Excellent service would recommend

Disgusted how much they charged, they went over by 7 minutes and charged me another 35 pounds. Only upside is the man fixed the minor issue, just be prepared as soon as the hour ticks over your charged. I'd much rather use a smaller business that won't rip you off.

Over quoted once confronted they reduced by more than 50%, they became too big and have to pay overheads so expect inflated costs.

Probably decent at plumbing but is a terrible and aggressive driver on the road! Reflective of how he operates?

Superb support from Denis and his staff!

Very professional

Tried to sort a engineer to sort a problem with hot water, have three attempts to find a local source I was recommended these. Got a first time pick up, confirmed appt and engineer arrived on time. After showing and talking through the problem he got to it. Told me what he was doing and why and hour and half later all sorted. Great service, great guy and very professional. Now on my must call first list.

Absolutely impeccable! :) Fantastic company :) I’m so pleased with the service that I’ve been provided with. My overflow pipe was dripping! With short notice they managed to book me in and arrived on time. A friendly and very knowledgeable plumber diagnosed the problem instantly and replaced the part there and then! I’m a very happy customer :) the total cost also a great price for the work he had completed. Overall excellent, fast, friendly and efficient service! I would 100% recommend :)

Thanks so much to Alison & Andy of Hinckley plumbing & heating for great service from start to finish. Friendly , knowledgeable staff who really have a passion for customer & their chosen industry. I’ve recently just moved into my all electric flat and my knowledge on this was very little until Andy really took the time to answer all the questions i had You have a firm customer in me now & thanks again!

Electrics seemed to have gone in my boiler and a family member highly recommended Hinckley Plumbing & Heating saying how quick and efficient they were and he was right! The engineer came and was working for about 10 minutes, all he had to do was replace the main fuse. So after nearly a week of no hot water I was so grateful. I'd give more stars if I could!

Having never used a plumber in this area before, I wanted to find a reputable company,. I knew I had found them from the off. Allison couldn't have been more helpful from my initial contact - great customer service and communications. The work was actually carried out earlier than advised and the plumber himself was quick, professional, friendly and took all precautions appropriate for the current COVID situation. Any negative reviews here don't reflect my experience at all and I can only say that I would use the company again in the future. Totally recommend anyone needing a plumber to look no further than Hinckley Plumbing.

We instructed Hinckley Plumbing and Heating to install a new boiler and hot water cylinder. We chose them based on their reputation and competitive quote. From there things did not go well. 1. An initial survey was promised but never conducted. 2. When the day of the installation came, delays were caused due to the tradesman having to borrow all of his tools as his had been stolen. 3. Due to the above the installation took far longer than was promised. 4. Remedial works to remove the old system have not been completed (so far). 5. Despite, opting for a high spec pressurised system, we still do not have functioning heating from a number of our radiators. The system makes weird grinding noises every time we turn on a hot tap. 6. The system was supposed to be more efficient from a heating and costs point of view. Our bills are higher and the house is colder. 7. In addition, we noticed a significant drop in pressure when two of more hot taps are engaged. This should not happen with a pressurised system. 8. We’ve spent a considerable amount of time cleaning up the mess they’ve left after the installation. 9. We’ve been promised that the issues would be resolved. So far they haven’t. My advice would be to use them only as a matter of last resort. Quality and service are both very poor.

Total boiler replacement from a back boiler) This is the first time I have used this company, I am very happy with the level of service from everyone that I dealt with. The plumber was exceptional and I can honestly say I have never seen anyone work so hard, he must have worn his shoes out 😬 he was very polite and helpful. I would highly recommend this company.

April 2020 we had water coming through the kitchen ceiling phoned for plumber and within half an hour Arrived and sorted problems. Excellent service second time we have used this company definitely recommend them.

Our boiler had broken down amidst the current virus crisis. Within a day of contacting Hinckley Plumbing my boiler was fixed. From the point of contact through to the engineer visiting our home was a stress free and professional service. Very friendly and honest people which I appreciate. It's worth noting that the engineer took protective measures regarding the virus situation so we felt at ease straight away. 5 stars, highly recommended.

Very reliable, I was very happy with my service, couldn't have been any better.

Great quality

After using this company for many years i have now been let down twice in one week by them failing to turn up for a pre-arranged appointments to service my fire and boiler. I am now looking for a more reliable company.

Always look after us as a local hotel / company. Had to call them out recently in the middle of the night due to bust water main and they got to us in record time, sorting it and getting us back up and running before any of our guests were aware. Thank you to Denis & the team at Hinckley Plumbing.

Really good experience with this company. Fixed 2 outflow pipes the same day with afriendly and really effective fix from the worker who came. Recommend this company wholeheartedly

They were supposed to send an electrician 2 weeks ago to sort out the heating system. I have chased them. Nothing

After calling this company out they charged us £58 for under 3 minutes work of just resetting the bolier , which then after 2 days the original issue started again. After managing without a bolier until we could get hold of the company they informed us they would come look at the bolier without charge cause it was the same error but then they phoned back and said they would not come out to investigate the first issue and was told we would be charged for a new call out even though it was the same problem! Very angry and at the way me and my husband was treated will not being using this company again.

I’ve used Hinckley Plumbing and Heating for two fairly significant plumbing jobs over the last few years: a new central heating boiler and heating system approximately 4 years ago, and the fitting of a non-vented hot water tank and removal of a galvanised steel water tank from the loft a couple of weeks ago. On both occasions I had competitive quotes, and on both occasions, the quote from Hinckley Plumbing and Heating was the most expensive (slightly). However, on both occasions, I opted for Hinckley Plumbing and Heating to carry out the work for the following reasons: a) The quotations were comprehensive, clear and unambiguous. I knew exactly what they intended to do. b) The quotations matched what I wanted. (To try and keep the price down, the “one-man-band” jobbing plumbers tended to quote what they wanted to do, and not necessarily what I wanted them to do). c) Reliability: The plumbers turned up when they said they would turn up. They were also exceptionally hard workers. And tidy. d) The quality of the work carried out was excellent: properly finished off with no short cuts taken. In short, I would recommend.

Came out to fix a leaking rad but said could not find a leak even tho there was a bowl of water that had dripped out of it, came back a second time and still could not find a leak. On 3rd visit found and repaired but charged me for all 3 visits! Surely if they are good plumbers they would have found it first time. I would not recommend.