Waterworks Services Ltd

I have had two projects completed by Water Works and the whole process together with those who worked on projects were brilliant. Today I had Steve, come around and fix an issue on a flush unit, which he did in less than 30 mins. The team at the office were equally efficient and effective in arranging the work. Big thank you and fully recommend Water Works for ALL big and small work.

Had an unexpected issue with the boiler, they came and resolved it great company, good communication. very happy. Thanks.

Can't speak more highly of Waterworks - superb quality, knowledge and workmanship, combined with reliability and great communication. On the recent service, Nat was really good in explaining everything and making recommendations. Highly recommended!!

Always friendly, helpful, efficient, timely! I always feel we have been really well looked after. 🤔

Archie came round to make some changes to some old waste pipes. He did a super job, problem sorted and all done really well. Thank you. Sue and Chris Green

I had a new boiler installed by Waterworks a year ago, and it has been excellent. I recently received a reminder email for the annual service, which I found very helpful, as I may have otherwise forgotten. It was also useful to be reminded that the warranty could be affected if the service is not carried out. Archie May Dilley (Engineer) recently visited my property and carried out the boiler service. I would highly recommend this company. The product quality, installation, and customer service have all been outstanding — a well‑deserved 5 stars.

Excellent service on time as usual, have used for years, all the team friendly and a joy to deal with, would reccomend.

Waterworks very professional in the service they provide i would have no hesitation whatsoever in recommending them. Great job and many thanks very much appreciated. James AH McGibbon

I can't rate Waterworks highly enough. They have just completed a total refurb of our bathroom and we're extremely pleased with the overall look and standard of finish. The office staff have been excellent; from initial contact, to the quotation visit, check-ins on arrangements and the invoice coming in exactly as quoted, despite some issues with plaster! All of the trades, without exception, worked with diligence - they were all skilled, polite, friendly and tidy, and they are a real credit to Waterworks. Particular thanks to Darren, who was a pleasure to have around for 2 and a bit weeks. The whole experience was outstanding. Don't think twice, go with Waterworks!

As always (over the past several years), the Waterworks team responds quickly to messages/ emails, and complete the requested works in a friendly, professional, timely and cost-effective manner.

Have used Waterworks for the last two services after our previous servicer moved away . Waterworks have been professional , reliable , on time and polite . We will continue to use them for services and any other issues .

From the beginning Waterworks were very helpful.. Quote and work for new boiler, replacement radiators and shower booster carried out professionally. Nat and team considerate, kept us informed of what was happening as each job was carried out. Over the 3 days arrived on time, cleared away when they left. No question left unanswered. Highly recommend for any job however large or small.

Excellent service from Waterworks as always. Had my en suite completely re-done with them, absolutely delighted with the result. Very efficient and professional, great workmanship and attention to detail and leave everything clean and tidy, can't recommend them enough, thankyou Dan, Darren and all the team!

Waterworks completed a full central heating installation and bathroom refurbishment for us. From start to finish, the process was highly professional. At the quote stage, Dan carefully listened to what we wanted and gave us the best possible options for both the central heating and the bathroom. At installation stage, Nat and Aiden, Waterworks excellent engineers, kept us informed every step of the way of the work they would be doing and kept disruption to a minimum with all parts of the install completed to a very high standard using high quality fixtures and fittings. Would highly recommend! Many thanks 🙏 .

Efficient and professional, I have clear communication all the way through from booking to service. Highly recommend

The engineer who attended (Archie) was very pleasant, helpful and efficient.

I contacted Waterworks Services for a boiler service and was very happy with the first point of contact and then the visit of the engineer. Who completed the service to a very good level explaining what was being done and left the area clean and tidy. All very helpful and professional excellent company to deal with, would recommend them and will use them again. Thanks again.

As always waterworks services ltd delivered a great job with excellent customer service and clear communication throughout, would highly recommend and will always use for any future work.

Great to have a plumbing company who can make bookings a head of time and arrived as scheduled! Good value too!

I needed some help with replacing my bath taps, gas hob replacement and servicing my boiler. I received a quote from the admin team and authorised the go ahead. NAT attended to carry out the works and I was very happy with his visit, the works were carried out a high professional level, left the area clean and tidy and explained everything thoroughly with me after the works were completed. Would highly recommend contacting waterworks services ltd for any plumbing & heating needs.

Great company, everything went smoothly on my main bathroom and ensuite. All of a high quality. Would recommend Waterworks to anyone.

First class job. Arrived on time and very polite man. Tided up afterwards . Waterworks complete all plumbing work for me due to competitive prices and all workers are true professionals

We used Waterworks for two projects after being recommended them by a friend in the building trade. Firstly, they removed previous heating system including exposed aged pipework and replaced with new combo boiler and pipework. Secondly, they swapped over a bedroom and bathroom, including electrical, stud work and plastering in addition to the old bathroom rip out and new bathroom install. Everyone who worked at our property was very professional, very tidy and very accommodating with requests. Been a pleasure having the team work on the house and very pleased with the outcome of both sets of works. Special shout out for Darren from their team whose attention to detail and patience with our requirements was much appreciated. Wouldn’t hesitate to give the Waterworks team a call for anything we need in the future.

Lovely people ... kind and friendly workman and it all looks really great .

Just to say what fantastic work Nat has done. He went above and beyond to making sure all his work was done to the highest quality. He was on time and friendly and answers all my queries. Brilliant job. So happy.

Absolutely brilliant service from Aidan and the Waterworks team. I cannot recommend them highly enough. Thank you Karl and Holly

Dan and his team at Waterworks have been looking after our plumbing requirements for over 10 years. Last week they completed a three day major upgrade and new boiler fitment of our heating and hot water system. I feel I must write and say just how wonderful their work and service is. They are so talented and professional at all times and in particular Archie who is an extremally clever and competent technician and is so helpful. My wife and I can honestly say have no doubt if you are considering Waterworks for your requirements do not have any hesitation you are in very safe and professional hands.

Huge thanks and appreciation for organising and fitting my mother’s brilliant new boiler. The process was excellent from start to finish. Professional and reasonably priced, by a dedicated and friendly team. Darren worked tirelessly from the early morning, with Archie joining later to complete the installation. My mother was v.impressed by Darren’s friendly nature and professional attitude. She said he was a joy and had a remarkable work ethic. Great thanks to both Darren and Archie for all your hard work. We are thoroughly enjoying the luxury of waking into a warm home in the mornings AND having hot flowing water straight from the tap! Thank you so much for all you have done for us. We are delighted. Superb workmanship. Highly recommendable 👍

We chose Dan and the team to install the new heat source pump and underfloor heating in our new build project. The service was superb with the project completed on time and at the agreed price. They have also subsequently given great back up including work with our Loxone technology providers to create the interface. Most importantly the performance of the heating & hot water system in the house is amazing. Finally, their partners, Alto, were extremely efficient and helpful in gaining us the Grant. Thank you.

Outstanding Service and a Beautiful New Bathroom! I have been a customer of Waterwork for many years, and I can't recommend them highly enough. They have been servicing my boiler annually, and their team is always punctual, professional, and incredibly knowledgeable. I've always had complete peace of mind knowing they are looking after my heating system. Recently, I entrusted them with a complete refurbishment of my bathroom, and the results have been spectacular. From start to finish, the entire team was a pleasure to work with. They listened to my ideas, offered expert advice, and carried out the work to an exceptionally high standard. The attention to detail was fantastic. What truly sets Waterwork apart is its people. Every single person who works for this company is lovely, respectful of my home, and completely reliable. They do exactly what they say they will, when they say they will do it. For top-quality workmanship and trustworthy service, look no further.

Dan has been helpful and professional throughout our bathroom renovation. The work completed by Steve was excellent and he was also very professional whilst in the house and kept everything very neat and tidy. Waterworks did a great job and I'd be happy to have them back again.

Pleased with service

Nat was friendly, polite and professional. He explained what he was intending to do and showed step by step photos of his work. He was extremely efficient and proficient. I would recommend his services and will definitely use him again.

The technicians exhibit a high level of care for property and possess exceptional skills. They consistently maintain accurate records of upcoming service dates and promptly remind clients accordingly. Furthermore, they take swift action when requested.

can't praise enough, had by boiler serviced every year for 10 years by manufacturers maintenance plan, when that expired then by a boiler engineer recommended by a friend, 3 weeks later had a failure, engineer would not respond so i called waterworks, very quick to respond and very polite, next day the engineer arrived, within 10 minuets he diagnosed the issue, part was ordered and another visit made, the whole system was checked by the engineer, including showers bath and sinks, we now have a boiler working like it never has, plenty of pressure that we lacked before, hot showers now with no fluctuation in temperature even is a toilet is flushed or a tap turned on elsewhere in the house as we used too, waterworks have restored my faith in the plumbing world very polite and professional in every way, i have recommended them to others on more than one occasion now, and would do so again. G Turner very happy customer

Although I live in Birmingham. I have just had some gas work done on a house I’m selling in Northamptonshire. Waterworks were brilliant from the introductory phone call to the invoice at the end. Job was done well. Price was good. And they were caring & helpful.throughout. Well done and thank you! . Frances Day

Dan and his team at Waterworks Services are top notch. boiler service this week by Nate. professional service. on time, no disruption to my day and 100% respect for my property. oh and also at a great price. if you need plumbing and heating look no further. these are the ones to go to.

We are absolutely thrilled with our brand new bathroom, thanks to the amazing Waterworks team who carried out a full refurbishment from start to finish. The transformation is stunning – every detail has been finished to the highest standard, and the space now feels modern, fresh, and beautifully put together. A special mention must go to our plumber Nat , who was not only incredibly skilled and professional, but also an absolute pleasure to have in the house. His friendly manner, attention to detail, and clear communication made the whole experience stress-free and enjoyable. Nothing was ever too much trouble, and he kept us updated every step of the way. We couldn’t be happier with the end result and would recommend this company without hesitation. If you’re considering a bathroom renovation, this is the team to trust – they truly exceeded all our expectations! ⭐⭐⭐⭐⭐

Can't fault the service or the price. Arrived on time, very professional throughout

I am the tenant in a property where Dan Smith and Nat Gosnal-Tyler, from “Water Works Plumbing & Heating Experts”, recently replaced the old upstairs water boiler unit to a new hot water management system, ie Gledhill Esprit cylinder unit with Drayton Lifestyle Dual Cylinder Thermostat. Dan and Nat are both impressive, courteous gentlemen. They explained everything well, demonstrated what was necessary to work the system and had the replacement installation done within one and a half days. Nat is professional, hardworking, respectful, clean and tidy. He even adjusted the shelves in the heating / airing cupboard to fit the new system. A job very well done and is working brilliantly. Very pleasant, helpful ladies in the office as well. I would definitely recommend “ Water Works Plumbing & Hearing Experts” as a company. Dr. Paddy Leyden. 👨🏻‍⚕️👍🏻☘️👏🏻🙂.

Very impressed with the efficiency, the cleanliness and the quality of work by Nat. This is the second time we've used Waterworks and we are very happy with the work and professionalism shown by the members of staff.

Excellent service as always

I have used Waterwork Services for the last fifteen years for the servicing of the central heating boiler and the gas fire in the lounge. They do a good job at a reasonable price. I have no reservations in recommending this company.

Use WaterWorks, is simple! Dan will come and provide many options and advise for you to choose from, then quote, then the lovely ladies in the office will co-ordinate the rest. Engineers arrive as planned and do a great job. Our first job was replacing all old rads in the upstairs of our house, Nat & Aiden did a blinding job, from start to finish, communication, presentation, and the care in work is second to none. We are now progressing with the next jobs on the list - from a much cozier and far more efficient upstairs office thanks to great advise and workmanship. Cheers all, the other Dan

We initially used Waterworks for the installation of a new boiler and hive system. They did a great job and the price was very reasonable too. Thereafter they have carried out annual servicing of the boiler, installed new radiators and they also replaced a shower valve, located and fixed a leak. The engineers always show up when they say they will, work efficiently and tidily and keep you informed throughout the work. I recommend Waterworks without hesitation, they really are great to work with.

Had a new combi boiler installation from Waterworks and from start to finish the guys were Professional and attentive Work was done to a very high standard over 2 days with minimum inconvenience Very happy to recommend these guys for your requirements

We had a new boiler fitted by the team at waterworks as our old boiler broke. The whole team from reception to the engineers were great, ensuring we had hot water and heating back up and running in no time. When you use waterworks for boiler servicing as they also give you an annual reminder so it’s never missed/forgotten.

Very good work professional plumbers Felt comfortable with work being done in the house.

Great service fair price I would recommend them thank you for sorting out the boiler

Recently organised a bathroom refurbishment for my elderly father. The project was handled very well by Dan and his team with a very pleasing end result. Thank you Dan, Darren and Archie.

Waterworks have just installed a gas boiler in my house, the pipework was very neat-almost artistic. The system works great and the place was left clean and tidy. They also handle the gas boilers in my rented properties to a high standard

Dan and his team have always responded quickly to help out when needed. Their work is top notch, timely and good value. I can't recommend this company highly enough 👍

I’d already seen the quality of Watetworks work first hand, so they were always going to be my first choice for our wet room project, and I’m very keen to support local businesses. Dan listened to my idea, came up with a plan and allowed me to change my mind several times with his advice to guide me along the way. The whole team, that made this idea which began as a sketch in a notebook, who were involved in this project were superb from start to completion in less than 3 weeks. Great communication, respectful in our home and fun to interact with. 5 stars doesn’t seem enough. Highly recommend. Thank you

First class service from start to finish. Quote provided promptly for our bathroom refurb and amended when we changed a few things. Job was excellently carried out. Very pleased!

Great service. Arranged quickly. Thorough work completed. Highly recommend

Darren fitted a new, larger, composite sink in my kitchen including all new pipework. He knew it would be a more complicated job and was on time and fully prepared for it to take as long as it needed. He made sure I was happy with the placement. Great job, very happy customer :)

Called for some maintenance issues on Monday morning, was called back to schedule the work for Tuesday morning, carried out quickly, efficiently and professionally and at a reasonable cost. cant recommend Waterworks highly enough.

Why Waterworks Services? They are a local firm with an excellent reputation, which was fully verified by the superb boiler installation carried out by Nat. He is a true professional and craftsman as demonstrated here, with the attention to detail second to none. Nat is clearly a consummate installer and adds real value to the Waterwork Services team. I have no hesitation in recommending these guys for any of your plumbing or heating requirements.

I’ve used Waterworks for many years and have always found them to be professional, reliable and trustworthy. Dan and his team will always discuss options when quoting on a job with no pushy sales talk. Highly recommended local firm.

I have used Waterworks on Four occasions now, initially for installing a flue & stove . More recently to replace a radiator / lock shield valves (supplied by Waterworks) and an annual boiler service. Main points, the team at Waterworks get back to you in timely manner when booking, they are quick and helpful. The team that conduct the work are polite, clean and tidy workers, and respectful of the property. A key note here - they enjoy working for waterworks which is a very good sign.

We have just had a new bathroom fitted by Dan and his team and we are thrilled with it. Many thanks to everyone involved with our work especially Darren who's knowledge, care and expertise is first class. We strongly recommend Waterworks for any kind of plumbing work.

Dan and his team are consummate professionals. Highly recommended.

Always a pleasure to deal with and very helpful. Very quick to jump into action and help with any situation. Thank you for all your hard work.

Had a new boiler and new shower valve installed. Everything was done and sorted in just one day. I am very satisfied with the quality of work and care for my property while the work was ongoing. I strongly recommend Waterworks Services Ltd.

Great work by Darren (Ball) and others in The Waterworks team. Nothing too much trouble and always considerate of us being in the house too. Thank you.

Many thanks to Dan Smith and his team at Water Works plumbing particularly Darren who is very considerate kind and caring also very skilled in his work. The bathroom conversion they have just completed is of the highest standard and we couldn’t be more pleased with the quality of the whole job. I have attached before and after photos.

Amazing service. Dan and all his team were brilliant. They installed my new boiler and rectified a radiator which is now working perfectly. I highly recommend them. Thankyou guys.

My friend highly recommended Dan and Waterworks. I have been very pleased with their work quality, value, response and all round professionalism. Plus of course Dan and all his staff are friendly and never miss an appointment. If you need this type of work I would not hesitate to contact Waterworks.

Friendly, helpful, competitive and efficient LEGENDS! Dan and the team are fantastic, they installed a complete heating system from scratch. Our 100 year old house breathed a sign of relief the old storage heaters were removed. We were supported through the process and treated as valued customers, the team even braved the occasional dog lick during installation. 10/10 for service, we will be in contact again for future work, and recommending you to friends and family, well done and thank you. Ben and Tor

Waterworks is a great company. Efficient, professional and fairly priced. Whenever there is a plumbing problem, the response is always quick and the repair is always carried out as soon as they can. And there are no surprises when the invoice comes in.

Five star + service! Would thoroughly recommend this company. Took a punt as a 'friend of a friend' recommendation and from start to finish they were polite, prompt and very professional. Just what you need when leading a busy life! We got a no fuss, no hassle service, so many other trades could learn a lot from this company. Thank you.

We've used Dan and the team at Waterworks for 5 years now. Always brilliant ... always on time ... so knowledgeable!!

Very impressed with our heating system fitted by these guys, which included relocating our boiler. They made every effort to clean up after they finished. They fully understood our concerns with our oriental house cats that must not be let out the house, which was a big concern but needed not to worry. For a reliable, efficient and competitively priced service, look no further. All 5 stars are well deserved.

I've used Waterworks Services for years now including a full heating installation in 2016 to regular servicing and even for commercial work. Dan and his team are always professional, polite and reliable with transparent prices. I have no reservations in recommending them for residential or commercial work. So when someone asks ' do you know a good plumber?', I can say with confidence I do.

Quick to come out to a leak. Good communication and excellent workmanship.

Waterworks did a great job in a timely manner. I can't recommend enough.

First time using this company and everything went like clockwork. Attended to the repair on the date and time appointed. Work carried out with complete professionalism. Definitely will use again. Well done and thank you!

Dan or a colleague service the boiler annually and anything that crops up is quickly dealt with. This year something had to be replaced in the boiler and then the ‘dripping tap’ had to be dealt with. Parts ordered and fixed asap. Highly recommend Waterworks.

From intial contact through to completion - waterworks we’re exceptional, will certainly recommend and certainly use again

Great service and quick response thankyou

I cannot recommend Waterworks highly enough. Such a speedy service, very friendly people. They've been amazing all the way through, from the initial phone call to the boiler service and installation of the flue hatches. Thanks Waterworks!

Excellent work by a very friendly young man called Archie. He installed my new shower perfectly. I would highly recommend Dan Smith, who came round in the first instance to quote for my shower. Attention to detail was key! Definitely exceeded my expectations.

This is a company we always go to for our boiler service and any plumbing queries we have. Dan is always responsive and happy to help or advise. For our latest boiler service, we were advised a part needed changing, and Jodie supported us in sourcing photos of the particular part so that we could use this to access our warranty with our boiler company. Our additional ask to them seemed no trouble, as, again, they were happy to support. Jodie even checked in with us afterwards to see if the boiler had now been sorted. Thanks so much for all of your help!

Waterworks Services Ltd came on time on the day agreed for assessment, gave the quotation timely with the options for either repair or replacement of our old boiler. When we made decision on the option, we get given time slots for work to be done, and again: the delivery was on time, quick and efficient. The engineers were very nice and professional, and finished work on the time given (a bit less than 1 day) . We were then asked for confirmation if we were satisfied with the delivery and boiler performance, before the invoice was issued to us. The invoice was exactly as price provided in the quotation, not a penny more, even though extra pipes were purchased on the day. We were super happy with this service, and anyway we use Waterworks Services Ltd for the last 10 years (radiators and taps replacement/new toilet, sink and shower installation- including new tiles on the wall), and we were always very happy with their services. We definitely, frankly and strongly recommend using their services!:)

Boiler service. Capping off gas pipe. Excellent service would highly recommend

I contacted Waterworks Services Ltd as my boiler needed an annual service. Jodie was very helpful and arranged a visit at a time that was suitable to me within three working days! When the engineer, Billy, attended my address, I found him to be polite and very professional. I don't usually leave reviews, but the service I received from this company was so good, they deserve this review. Excellent service, I would thoroughly recommend them.

Used Waterworks a couple of times now to service our boiler. Great service, easy to contact and very responsive. Work was carried out well and would definitely use them again 👍🏻

With my gas engineer from another company down with COVID on the morning she was coming to check a boiler fault, Dan came next day and made the repair at a reasonable cost. I recommend him and the company strongly.

Excellent professional service at a reasonable price. They were proactive in contacting the tenant to arrange a convenient time and followed up with the invoice and gas certificate as requested. couldn't fault the service.

Reconfigure shower area and install extractor fan and ducting. Very well managed, and great team working.

Very professional company. Have been using them for boiler/heating servicing and repairs for years and they've never let me down. I can fully recommend Waterworks Services for your plumping needs.