Lacey Heating Ltd

Lacey heating have just completed the installation of an air source heat pump at our house. The team of Leigh, Max, Kian, Sam, Max and Jimmy the electrician were fantastic from beginning to end. It’s a large and complex piece of work, and they inspired huge confidence from the start. The work rate was impressive and they finished in just over four days rather than the week we had expected. The route that the piping had to go was rather tortuous, and we were fully expecting to be left with a fair amount of damage to our ceiling. However, they managed to do a first-rate job, only leaving us with a small amount of cosmetic work to do. A brilliant company, to whom we are very grateful.

Heat pump installation We're very pleased with this. In particular Leigh, Kian and the team worked diligently and explained everything clearly, from the moment Leigh came round to assess the job, through the quote process and the week Team Lacey worked at our home, until we were up and running. Thank you all!

Lacey Heating Ltd team were excellent from start to finish. Friendly, efficient, tidy, helpful and trustworthy team. I would highly recommend them.

I Wouldn’t go or use anywhere else

Very efficient, reported a problem and asked for help around 9 am. Office got back advising a visit by 11am to assess and advise. Problem identified, and after getting some parts was fixed by 12. Can’t fault any part of the service given.

Excellent service and advice in a recent installation of a heat pump at our home.

Water leak identified and promptly dealt with by friendly and competent professionals.

We had a problem in our bathroom Friday evening which was dealt with by Tony immediately. The customer care and professionalism of Lacy Heating is absolutely fantastic and we would never use anyone else.

Had work carried out on a boiler and water tank to allow me to have more space as the last plumber thought it was the whole wall to be used. Tony and his team managed to redesign the layout to minimal space and functional allowing access for future checks. Gave me so much more space from the original. They have also done taps and renewal of all my shower system again to the highest standard. My parents have also have used Lacey heating for some time and being as they are so reliable and professional we had a burst pipe on a Friday while my old man was away and mum was in a panic. 2 minuets not even that after being on the phone to them we had an operative at the door to resolve the issue. I know I can trust and rely on this company. Thanks for all the previous work carried out

Fantastic service, and helped me out last minute. Polite engineer, clean and tidy. Highly recommended, thank you 🤩

HEAT PUMP INSTALLATION Lacey recommended, surveyed, and installed a heat pump as we explored moving away from an oil boiler. The team were professional and only proposed installation after completing a comprehensive heat loss survey. This was carried out promptly and we were provided with extensive reports with their findings. Leigh on the team also took significant time to clearly explain the process and return for follow-up visits. The installation team were excellent. They were punctual and worked to an exceptionally high standard. Their workmanship was fantastic, everything was completed neatly and to a great finish. This was validated by an independent Octopus engineer. Could not recommend Lacey more highly.

Came out quickly to see if a fix could be made to current boiler. No pressure with regards to fixing/replacing. We did end up replacing and the boys did a fabulous job. Nothing too much trouble. I think Max and Matt came who were great. Will have them back for more jobs in the future.

We recently had a heat pump fitted by Lacey heating and I cannot fault it or the experience we had with this company. From start to finish it was stress free, Leigh was great and conducted a home survey to ensure we had the right size heat pump installed for our property. The team that completed the installation were very friendly and polite, they turned up on time every day and thoroughly cleaned up after themselves. Everything was explained to us in detail and we were shown how to use the touchscreen control. The heat pump has been brilliant, it is quieter than I was expecting and the house is always lovely and warm. We have noticed our bills are cheaper without our gas bill too which makes the whole process even better! Would highly recommend Lacey heating to anyone that needs a trustworthy firm to carry out their plumbing and heating works, we can’t fault them at all.

We have just finished having a new family bathroom and new en-suite shower room installed. We are delighted with the result. We loved the way the whole team that was needed works together seamlessly to efficiently get great results. All great lads and nothing is too much trouble. Very high standards of workmanship. Special thanks to Luke and the plumbing team.Really good work.

Lacey Heating are brilliant (we used them to fix a leaking radiator and install a Hive). Responsive, take time to explain what issues are and follow up when they say they will. Would recommend!

Thanks for my new heat pump. The guys were great! Will be recommending to friends and family

Luke and the team did a fantastic job of refurbishing our downstairs bathroom. The finished work was to a very high standard and they were very professional and accommodating, always doing what was agreed within agreed timeframes. Very friendly and helpful throughout.

I called Lacey heating on Monday for a non-emergency problem with my boiler/underfloor heating, they came to inspect on Tuesday, ordered parts and had them installed by Thursday! Everyone I dealt with was professional, informative and friendly. Thank you all!

We have used Lacey for everythingsince we bought our house and they have done a great job with heat pump installation, underfloor heating, bathroom and general plumbing. Great bunch of people.

I had water coming through kitchen ceiling, Tony quickly identified the cause and rectified the issue. Later on I had a new boiler installed which comes with a 10 year warranty. Everything was fairly priced, great responsive service, helpful office staff and knowledgable and very friendly plumbers. Very clean and tidy too which is always appreciated! Seamless service, thanks all for your help.

Lacey Heating are superb. We’ve used the team for several years and they’ve always delivered excellent work. They’re professional, knowledgeable, and dependable. Most recently, Tony helped us out of hours, when they were closed, with a historic issue, and without him we would have been without water for several days, with young children at home. To me, the two things that matter most with a plumber are simple: 1) you trust them to do the job properly, and 2) you know they’ll be there when you’re in trouble. Lacey Heating excel at both. Highly recommended.

Many thanks to Leigh for the efficient organisation so that all went well. Kian, Jack, Ronny worked hard all week and the job went smoothly. Courteous and helpful all the time and the quality of workmanship and care was exemplary. good wishes and thanks. David.

Lacey Heating refurbished my bathroom - swapped my bath for a walk-in shower, changed the lighting, fitted a new cabinet and basin, plastered the ceiling, tiled the walls and installed a fan. The team of Luke and Matt did a completely fabulous job. They always turned up on time, always left everything tidy, dealt with any hiccups quickly and professionally, made sure I was informed throughout and talked me clearly through any decisions I needed to make. I would have them work in the house again without hesitation and would very happily recommend them.

I would highly recommend the Lacey heating team. I received such fast and friendly replies via email from Lucy and Jayne. I had a new tap installed and the engineers were so professional and friendly, answering any questions I had with such patience. Thank you so much to Paul for this especially. I will be using them time and time again, thank you so much team.

Brilliant team really helpful, honest and reliable I would definitely recommend Tony and the team !

Heating breaks down Boxing day. Speak to this company and they are all singing and dancing knowledge wise ref: oil boilers and associated systems. I had spoken to other heating engineers but they specialize in separate areas, ie, can do oil boilers but not associated electrics or can deal with electrics but not associated plumbing. Lacey's can do the lot! Turned up at Xmas within the hour and fixed the system. I didn't spend the rest of the festive period freezing at home. They are also very reasonably priced notwithstanding every one else is closed or cant do. I cant thank the company enough. Special shout out to "Max" Really knows his stuff, is 100% professional and a nice guy.... Wont be going any where else in the future. Roman

Legends Tony visited to assess a new boiler install on the Thursday, it’s a period property which comes with unique difficulties. On learning my current boiler was out, he made moves to help me out and had his team over the next morning. Jake and Luke were bang on time in the morning and the whole team were a pleasure to host from assessment to finish. Was honestly made up with the whole process. The install was very tidy and they even connected to my Nest thermostat. True Gems, fully recommend.

Thanks so much to the team, special shout out to Luke! Everyone worked seamlessly together to transform our bathroom and instal a new boiler, they were all so helpful and knowledgable. So happy with the results and would recommend Lacey Heating to anyone!

Lacey fitted a heat pump to replace my LPG combi. They were very professional throughout the process. The initial advisor identified challenges with our legacy hot water tank which most would have missed. The survey was thorough and identified pipe routes and power supplies. They arranged for a new EPC to support the grant application. Their heat survey identified which radiators needed to be upgraded. They supplied a quote and managed the grant application efficiently. The installation took five days including integration with the legacy hot water system and commissioning. Their engineers worked like beavers. A minor post installation snag was resolved promptly and all paperwork including MCS certificate supplied. Really good job done at a competitive price.

First class service from start to finish Great communication /timeliness, easy to book appointment and great workmanship, would recommend

Lacey Heating recently serviced my boiler. The service over the phone was great, very helpful and friendly. On the day, the heating engineer arrived spot on time. He was friendly and very professional, I couldn't recommend them any higher. Definitely will be a yearly call.

Prompt responses and excellent service at every stage. They gave us clear explanation of work done to install the new boiler, and what we needed to know to get the best from it. They were courteous and professional throughout.

Tony got my heating and hot water back online for winter and responding immediately when I had a radiator leak at 6.30am one morning (someone was there within an hour!). Top quality service with all my questions answered and I’d recommend Lacey Heating to anyone.

We used Lacey Heating for a complete new heat pump & radiators which was a huge job. From start to finish they were so approachable, efficient, friendly & worked SO hard. I was so impressed with the finish and they have transformed our home. Highly recommend!

If you are after any plumbing, heating, boiler services around the Hertford area, these are the people to use. Outstanding customer service and attention to detail. An absolute pleasure to deal with from start to finish. Highly recommended

Laceys have just finished renewing my hot water system to the boiler they fitted last year and fitting a new en suite shower and complete renovation of the main bathroom. Water softener and lighting in three rooms also done by them. From Tony's first visit to Luke fitting the final item everyone was fantastic. Very respectful of my property, clean and tidy. It was a huge job but the whole team were fantastic. The plasterer and tiler were also organised by Laceys and similarly efficient. Can't recommend them highly enough.

Great service. Quick, efficient and high quality toilet repair/replacement. Done within an hour!

The re-siting and installation of our new boiler was carried out by an amazing team of people who kept us fully informed at all times, respected our property and who were a credit to Lacey Heating. I would highly recommend them and will use them again.

We recently used Lacey Heating to replace a bathroom towel rail and they were brilliant - always on time, took their shoes off, very friendly and polite, did a great job and left everything very tidy. Max, Paul and Ronnie were all great - thank you! We would definitely recommend and will use them again in future.

Always been pleased with the Lacey Heating service, and swift response to call-outs.

Excellent service again from the team at Lacey Heating.

Tony went to great lengths to ensure our boiler was working. I've been using them for years. A++

Tony was recommended to us when our hot water tank sprang a leak and we had water coming through the ceiling. He went out of his way to help us out initially and then got everything sorted incredibly quickly. Great service, so helpful and friendly. Will definitely be using him again and recommending him to others. Just to add to my original review 4 years ago, I still use Lacey Heating for my regular services etc and recently I had to call them out for a problem with a toilet. Exemplary service as always, they explained what the problems were they found and exactly what they need to do to fix them. The repairs were completely quickly and everything cleared up afterwards. Always impressed with how well they all work.

Stephen came and serviced my oil boiler, Lacey Heating was great value for money, and the engineer was very polite and welcoming, an has great knowledge about the product. Form Sue G

Lacey Heating offered a quick call out to our boiler/pump problem and sorted our issues out with speed, efficiency and courtesy ! Would certainly have no hesitation in recommending them !

Not a great experience at all. Young lads came to install the new very expensive boiler which I don’t mind at all however they had roll and stroll which they never used resulting in leaving muddy footprints everywhere I picked up 7 small nails one I had to rescue from my toddler from putting it in his mouth while I was on the phone to Lacey explaining the mess while trying to clean up after the men and cook for my two very young kids and wipe down drips from the cabinets. The next time they came they did clean up but this time they left my lights on in the rooms that they went in again forcing me to waste electricity and have to go round Turing them all off. They did a power flush which two months later our radiators still sound like they are going to explode from air locks, we have now not even two months later have had to call them back as the pipe work inside the boiler has come lose causing a leak Paul who came to fix it screwed it up put a tissue round it and said look to make sure it’s not leaking again if it is we will have to get someone else out as it’s a manufacturing fault. Just feels like shoddy work for £7000 I’d have expected more.

Always use Lacey for any work with our house. Recently they fixed a shower screen and investigated issues left by a plumber who disappeared near the end of our bathroom job. Always great customer service!

Lacey heating came and fitted a new air source heat pump at my house and done an amazing job, from start to finish the whole project went smooth and we was informed every step of the way! Thanks Tony and team

Great service on underfloor heating system. Very professional team from those organising the booking and ordering the equipment to the guys who carried out the work. Highly recommend Lacey Heating for any underfloor heating work needed in Hertfordshire or Bedfordshire.

Lacey Heating replaced our old central heating system - a task that nobody else seemed to want to take on! All the engineers have been extremely efficient, knowledgeable, respectful and friendly as have the office staff. There have been a couple of teething problems but these have been minor and sorted out extremely quickly.

We used Lacey Heating for a complete bathroom refurbishment. Fabulous work by Luke and his apprentices. We felt informed and involved all the way through. Everyone went above and beyond to be helpful and the attention to detail was excellent. I can’t recommend them enough.

Used these guys a couple of times now and had very good service. Lucy in the office was very helpful in quickly tracking down a radiator we needed at short notice. Plumbers Matt and Jack then came over to fit it among other jobs - they were extremely thorough and went around the whole house afterwards bleeding all the other radiators, checking the boiler etc which was not part of the job. Definitely recommend and will use again in the future 👍

The team did an amazing job on refurbing our main bathroom (back in sep 2023). There was only one day in the whole month where someone wasn’t here all day working on it, which is amazing! The team were always letting us know when to expect them, and were incredibly polite and respectful of our home. Can’t recommend enough.

I can’t thank Lacey heating enough, got my heating and hot water started just like that . After having 3 cowboys around to tell me I definitely needed a new boiler which would’ve been thousands, Lacey team was amazing 💯 would definitely recommend quick response and a outstanding service thank you again 👍👍

Form start to finish Lacey heating we’re excellent. I can’t recommend them enough. We had an old heating system removed and a brand new oil combination boiler fitted. The engineers were very clean and tidy and so polite. Nothing was to much trouble. Thank you for making us warm and toasty which we never had before with the old system. 5 stars all the way.

Outstanding service, excellent communication, ten out of five stars. Highly recommended!

Amazing service have been using Lacey heating for years now. They have been very reliable and managed to fit me in quickly when my boiler stopped working. Staff are polite and trustworthy. Thank you for a great service

We used Lacey Heating to service our boiler and fix a water leak from the boiler. They were friendly, efficient and professional. We would have no hesitation in recommending the company

I am delighted and impressed with the service provided by Lacey Heating Ltd, very helpful and informative from beginning to end. Matthew, Jack and Steve were brilliant during the installation of the new boiler, polite and courteous throughout their time in and out of the house. Would thoroughly recommend Lacey Heating to anyone considering using them. Mrs Rose

We recently used Lacey Heating for a boiler service and to replace a cold water tank ball valve and overflow pipe that had been incorrectly fitted by a previous gas engineer, causing a leak. We are 1st time customers and were very happy with the friendly and professional service provided - commumication with the office was very easy, engineer arrived on time and we were given a price in advance so knew where we stood. We will certainly use Lacey Heating again.

We would happily recommend this company. Every person we dealt with was professional, knowledgeable and efficient. Tony came round to quote for our boiler to be replaced and gave us sensible options to consider for what we needed. The quote was reasonable. Matt and his tea m that installed our boiler were all friendly and very conscious of tidying up. Overall we are very happy with all aspects and the high standards they maintained throughout.

Lacey fitted a new heating system and pump in my house. Work was completed on time and to a high standard. Workmen were polite, skilled and reliable - would highly recommend

We contacted Lacey Heating for my Mother's boiler which had developed a fault. My Mother, was very happy with the service she received, she said Tony, who attended site was extremely helpful. We will definitely use Lacey Heating again and would highly recommend them.

Excellent service. Definitely would recommend

I can’t recommend Lacey heating highly enough , had a new boiler fitted and from the very first issues with the old system they would always come out quickly to help and advise All the team are very knowledgeable, polite and friendly, won’t be using anyone else from now on 🙂

Another visit from Lacey Heating today to replace my Nest thermostat. 5 star service as usual. Gave the whole system an inspection. Highly recommend them. Definitely the go to plumbing company in the Hertford area.

I have used lacey heating twice recently, both for leaks and on both occasions I have been very impressed. They are now my first choice plumbers and I highly recommend them and already have to friends and family.

Lacey Heating installed a new Grant Heat pump along with underfloor heating for us, we could not fault there work from start to finish. The initial visit Tony, was extremely informative, professional and helpful, the installation, this is very neat and works amazingly, the team communicated with the other trades to ensure the system was installed correctly. I would highly recommend he Lacey Team for any works you may require.

I have used Lacey Heating for both small and large jobs over the years, every member of their team is always friendly, communicative, and very professional. I wouldn't use anyone else.

Tony and his team are incredible, I wouldn’t choose any other company to install/fix boilers. They are amazing, so helpful, always keeping you updated and are happy to answer any questions. Tony and his team also installed a new bathroom for me, it’s the most stunning bathroom, such hard workers. 5*

We used Lacey Heating to fit our Air Heat Source Pump at The Sele Farm Community Centre. Tony and his team were professional and did the job efficiently and left everything looking very tidy. I would highly recommend Lacey Heating. Whenever we have an issue with plumbing Lacey Heating manage to get somebody to us very quickly and get the job done. Their service is very professional.

Serviced my boiler, very thorough and professional job would highly recommend

Lacey is by far the best plumbing-heating company around! Tony employs great staff who do 1st class job. I won't go anywhere else

Would recommend Lacey heating had new bathroom, new boiler and rads did a brilliant job the whole team very helpful, the lads clean tidy and respectful to my property nothing to much trouble would not use anyone else now. Called Lacey heating as we had a flood in downstairs loo Lucy and Sharon were quick to respond ,Luke the Engineer sorted the problem very quickly would highly recommend this company again brilliant service.

Excellent, I was struggling to get hold of plumbers for a tap change (leaking) and getting quoted extortionate prices, they came out the next day and it was a fair price

What a fantastic and honest run company . Tony came up to quote us on a new oil boiler he left no stone unturned guiding us though the hole insulation process. When his team started work they were always on time polite and very professional in their approach to the job in hand. When they left each day the cleaned up and updated us on their progress. After a few days we had a problem with our heating system called the office. They had some one up the next day to resolve the problem fantastic service. Thank you Tony and all your staff

Fitting a new boiler for me, amazing service! Would highly recommend

The first time that I contacted Lacey Heating was to have a new boiler fitted. Tony made an appointment to come a day later. He was professional and explained everything to me very clearly. I have had engineers visit my home on three occasions for a variety of reasons. They have always been very polite, quiet and focused. Extremely pleasant young people. Lacey’s office staff always answer the phone quickly, and are very pleasant and helpful.

Despite being busy on other jobs, Lacey came and diagnosed then fixed my boiler when I was I left with no heat and hot water. Cant recommend them highly enough for being so flexible and understanding

Always happy with the work done by Lacey Heating. The staff on the phone are really lovely and helpful. The plumbers who do the call outs are reliable, tidy, and polite. They've always done a good job, including detecting and fixing leaks, boiler repairs, fitting a Nest thermostat, boiler services etc. It's convenient to arrange - I email whenever convenient for me/evenings, they call me to book a time. I'm happy to recommend them.

Brilliant efficient service all the way from booking through to making payment. I booked a boiler service and the engineer was able to come out within 48 hours. I would highly recommend Lacey Heating to anyone. & Thank you!

Lacey Heating recently refitted our bathroom, after being messed about by Wickes we were very happy with how seamless everything went with Lacey Heating. The quality of the work was to a high standard, Luke who led the project was very professional and did a great job, Nick the tiler also did a top job. Sharon in the office was also very helpful in answering my questions. Would certainly recommend!

First time I have used Lacey’s and I was very impressed. I spoke with Tony who arranged for Matthew to come around the next day. The job was quickly and professionally sorted.

Job done quickly and efficiently. Very polite and helpful

Fantastic heating and plumbing firm local to Hertford. Great staff from the engineers, to the apprentices, to the office staff. Always make themselves available, and get the job done on time and in budget. Would highly recommend.

You completed 2 jobs on our central heating recently - great response time and good work

We have been using Lacey Heating for a little while now and have always found them prompt, efficient, polite and very helpful. We will continue to use them and recommend them highly.

Thank you Tony for coming out in this freezing weather to fix my boiler. Quick and reliable service as always.

Congratulations and many thanks to Tony and all of his team. Could not have asked for a better service. Well done everybody.

I have used Lacey Heating for over a year now for various tasks as they are reliable, responsive and very professional. Tony and his team are always helpful and communicate well. I will continue to use them in the future!

Having moved to the area fairly recently, I googled a local firm LACEY HEATING LIMITED. I was really impressed with the service I received from SHARON and LUCY. MATTHEW was our gas engineer. Extremely consentious and a tidy worker. Our next call was for electrical work, and again, MATTHEW and OWEN completed the work within a time frame. Again, both were excellent workers. I would definitely use LACEY HEATING LIMITED again and would highly recommend them as a company.

Rang Tony the day after Boxing Day to see if he could help as my boiler had broken down. Try to help solve the issue over the phone so I could hopefully have the heating back on asap. Was unable to get it work and Tony came over that morning, as it was a quick diagnosis, he didn’t charge a call out fee. Was very impressed with the service and especially as it was over the Christmas holidays.

I called Lacey Heating between Christmas and New Year due to a leaking pipe join going to our boiler. Tony was very helpful on the phone and came round the next morning exactly when he said he would. He was very polite, friendly, professional and helpful. He quickly fixed the issue and gave some advised to prevent further issues. I would highly recommend Lacey Heating Ltd.

Very happy again with our experience with Tony and his team. They arrived on time, the job was well done as usual with no issues following on from the visit. Also, it is important to mention Sharon, who is excellent at sorting out visit times. She has always been very quick to respond to telephone requests, and reassure that things are in hand.

Annual service on time

A brilliant professional service and will definitely be using them again in the future.

nice family business ~ job done!

Tony and his team came and replaced our oil boiler and relocated it from inside to outside and were excellent, efficient, clean and very good value. Cant recommend them highly enough.

I recommend Lacey heating. They sorted my electric heating I was struggling with. Always answered my phone calls and came when they said they would. All the staff were pleasant and helpful. Thank you.

Absolutely fantastic service from Lacey Heating. They advised us on the best and most efficient boiler for our home, installed it in a few hours with no issues and took the old one away. They even came back later to help fix the wiring for the Hive home I had tried to (unsuccessfully!) install. Couldn't recommend more

Look no further. Professional, prompt, friendly and transparent communication, and most of all, good quality, thorough work leaving no stone unturned.

When our 20 year-old boiler failed during a cold snap and our usual engineers were too busy to help us, Tony came round at short notice and fixed it before I'd finished making him a cup of tea. Great service and expert work! Thank you

We recently had a new boiler fitted and are very happy with the results. The team arrived on time, were very polite and tidied up when they had finished and the job was completed on time. They were happy to answer any questions we had.

Always helpful polite and efficient.

First time using Tony Lacey Heating. I am very happy with the service of boiler, reasonable price. Will use again.

First time client. Very reliable and friendly service. Would use again.

Tony and his team are highly professional, friendly and take extreme care with their work. I have recently had a new boiler fitted and I am so pleased with the result. I also have my boiler serviced with them each year. I would highly recommend Lacey Heating Ltd.

Lacey Heating have just completed our cloakroom refurbishment and installation of several new radiators upstairs and downstairs. Tony, Luke and the rest of the team are extremely professional, trustworthy, tidy and would always arrive at the agreed time. The workmanship and communication throughout were first class. We would highly recommended Lacey Heating. Many thanks.

Tony, Luke, Mia and the rest of the team were tidy, polite and took pride in the entire refit of our bathroom. They were always happy to help at every stage of the process. The organisation and communication was superb throughout and were very happy with the end result.

Fast, professional, approachable and competitively priced.

Always a professional service.

Boiler replacement and new controls. Extremely professional and polite Team (Matt & Jake). The work was carried out quickly and smoothly. Tidied up afterwards. Cannot fault. Highly recommend. Hayne Family

Very good service. Fast response and professional when on site. Highly recommend.

I always trust Lacey Heating. Got me through the big freeze and I use for any plumbing matters.

I'd been struggling to find a good, reliable plumber & heating engineer since my previous Go To Man of 20+ years retired some 3-4 years ago. After several mediocre to poor experiences I discovered Tony Lacey at the end of 2022 and I finally now have a new Go To supplier. The firm is well organised and professional - quotes are prompt, detailed and reasonable and they come when they say they will come and within reasonable timescales. In the case of one emergency they pulled in resource within an hour to attend to us and fix the issue. The team is efficient, courteous and thorough; a pleasure to have on site. And I can't fault the quality of their workmanship in which they take an obvious pride. Tony can be justly proud of the business he has built.

We had known for a while that we would need a new oil boiler having moved into the house some 2 1/2 years earlier as we had nursed it along for all that time. We decided to approach local specialists in the field of oil boiler installation. All three companies came and had a look and all were very professional in their approach to the works involved. Prices received back were all very similar if not identical. We decided to carry out some additional works on the basis that we did not want any further disruption so approached Tony to price these works. All cost were transparent so I was comfortable with the quote. We agreed a price for the whole install and also agreed a date in July when the weather would be warmer. Tony and his engineers (5 in total!) all turned up as promised with two installing the new boiler and the remaining carrying out the extensive works in the loft. The engineers were excellent in their approach and kept me informed all the way. The works were carried out with minimum of disruption to us and the guys were polite and kept the areas clean and tidy at all times. All the works were completed to an extremely high standard and signed off by a separate commissioning company. We cannot recommend Lacey Heating highly enough. Thanks guys.....

I’ve been working with Tony and his team for over a year and a half now, both for private work at my own home and across multiple residential lettings. In my opinion they provide an unrivalled service in the local area and come highly recommended by a vast number of people. Whether it’s a call out to a broken tap, a complete bathroom re-fit or the installation of an entire new heating system, the office team and engineers have always been knowledgeable, reliable, quick and friendly and go above and beyond to ensure call out response times are kept to an absolute minimum. Tenants have always been happy and complimentary of their work, which speaks volumes.

Lacey Heating installed a new state of the art boiler in our home first class installation top job from a professional company would highly recommend 10/10.

Lacey Heating were the 4th plumber that I tried and the first to a) turn up and b) fix the issue. Very pleased with the service and have booked them in for 2 more jobs.

Tony and his team faultlessly resolved some issues left from a previous contractor. They assessed the work required, ordered the replacement parts and completed the works to a very high standard. They were clean, tidy and punctual, while also taking time to explain clearly what was required and what had been missed previously. I have already asked them to return to give the heating system a thorough check and provide & install improved controls. I would highly recommend. Thanks very much 👍🏻

Issue sorted quickly, great customer service and resolution.

Lacey Heating installed a new boiler for us and the service was brilliant from start to finish. A professional, informative and friendly team throughout. Highly recommend!

Lacey heating installed a new bathroom for us. After giving us advice and options on what would look best, we are so pleased with the outcome. The work is immaculate and all the finer details were taken care of. I have already recommended them to friends and family and will be using their services from now on.

Excellent service from the initial enquiry through to the survey and completion of works. All the staff from the office to the engineers on site were polite, knowledgeable and professional. Can't speak highly enough of Lacey heating.

What a service fitted new oil boiler expert team matt and jake finished job did everything as promised could not be better use them again could not get a better team !! 5 Star this company do whats on the tin!!!

Great service, Tony and his team came and resolved the problem with plumbing & fitted new taps. They are very neat, tidy, professional, and polite. Would definitely recommend these guys know their stuff.

Super friendly and skilled team. Did a fabulous transformation on my out dated bathroom. Thank you.

Tony visited very quickly to quote for a new boiler. I found him professional yet friendly. The quote was competitive and within a couple of days Luke installed a new boiler in a much more tidy way than the previous one had been mounted to the wall. Luke and Jake worked incredibly hard all day and left the job after fully cleaning up after themselves and explaining everything to me. Many thanks to them all.

Tony and his team fitted a new boiler for me last month. Service was seamless from start to finish. Tony is very knowledgeable in what he does. Very helpful staff, nothing was too much trouble!

Lacey heating replaced our boiler in January. From start to finish they were all very helpful, guiding us through the best options and replacing/installing with no fuss. Would thoroughly recommend

Extremely helpful from start to finish. Friendly and offered advice upon the first phone consultation, came round the very next day to diagnose the issue with our boiler and despite a very busy schedule, Tony committed to personally carrying out the necessary repairs. He was transparent on costs and set out of the pros and cons of our different options regarding repairing vs replacing the boiler in a professional manner. Repair work itself was carried out very quickly. All in all, would 100% recommend Lacey Heating for any work you need doing!

Super efficient and knowledgeable, would not hesitate in recommending 👍❤

Excellent work and service. Give star! Go above and beyond.

Great service. Very reliable. Friendly team too. Would definitely recommend.

Called Tony as I had a leak. He sorted out the tank and all pipe work quickly and efficiently at a very reasonable rate. Would recommend

Tony and his team did an amazing job with fitting our boiler. They were professional and trustworthy throughout the whole process and we would highly recommend and use again in the future.

Highly recommend Tony and his team. We always recommend Lacey Heating for any jobs our clients need doing. Very professional boiler and heating experts and always price their jobs fairly. Greenhill Estates wouldn’t go anywhere else.

Always who I go to for my heating and plumbing needs. Very honest as one of my jobs was a pain to do. They tried and told me not to waste my money at that time but will do the work when I have my extension done.

Lacy Heating have been taking care of my property for years. Always happy to advise and they offer an outstanding service. Professional and neat. My home is in safe hands with them.

Installed new boiler. Very prompt and professional, courteous service. Will be called on again for regular service. Would definitely recommend.

From the lady in the office through to the staff that fit and now service our boiler annually, Tony and the entire team are always helpful, friendly and most importantly offer a fantastic service. Would definitely recommend

It’s simply a wonderful service from the whole team. I was particularly most grateful you provided a team of 4 to ensure the replacement boiler was fully installed and up and running in one day. Particularly as it was icy cold weather that day!

Had my boiler serviced in January. Tony, whose company it is, was so efficient and got the job done leaving the house clean and tidy. The company responded really quickly to get me booked in and I cannot recommend Lacey Heating enough. Thank you Tony

Absolutely amazing service. I previously had a terrible experience with another plumbing company who had taken advantage of my lack of knowledge and given me a ridiculously large quote for work that I didn’t actually need doing. Tony reassured me and fixed the problem for me for a reasonable price. So helpful, I couldn’t recommend enough!

I had problems with my boiler and was let down by several plumbers when contacting them about my issue. I made one phone call to Tony at Lacey heating, who got straight back to me and asked me to send photos of the issue. That evening he phoned me back via FaceTime, worked out the problem and got my heating back up and running straight away. These days it’s very hard to find someone who does what they say they will do. I can’t recommend him enough!

Massive thank you to Tony for sorting out my mum's heating. She was left without any heat after a boiler service from another company. Tony went the extra mile which is hugely appreciated. So many companies claim to offer 'service' but Tony really does show both care and knowledge & it's great to know we've found a local provider that we can trust 100%

Such a great service. Tony helped when another provider who fitted the boiler wouldn't come out until 19th Dec. Tony, was amazing, responded super quickly and the issue was sorted within a few hours. 100% recommend!

Yep. Definitely 5 star. Tony fitted a new boiler and Matthew installed our new shower. Couldn't fault them.

We recently used Lacey heating during our bathroom renovation. They were extremely professional & accommodating. They worked so well with our tiler. They were very flexible in working around our needs. We were very impressed with their work & would highly recommend Lacey heating. We will certainly be using them again for our plumbing needs.

Responsive to issues and reliable. Nice people to take care of those plumbing and heating issues. I recommend them to friends and neighbours.

Had an issue with power to our boiler and the director no less himself came straight out on a bank holiday! Ended up being a super quick fix... amazing service and such a nice guy too. Thank you.

Just delivered there

My boiler issue was diagnosed by Tony and advice was given that saved potentially thousands. A company that values customers highly, which can be a rare thing. Highly recommended.

Very friendly service, very good value, quick to respond and very reliable.

The best heating and plumbing company in the area by a long way!

Tony and his team have just installed a new boiler for me after many months of recurring problems. They are all professional, skilled, careful workers, obviously experts in their field who take pride in doing a first class job. I am really pleased to have found them and to have them on my side going forward and I would absolutely recommend them to anyone looking for assistance. They responded quickly and gave measured advice only after careful consideration of the issues at hand. Trustworthy, reliable, and committed, a real find!

Great service 👏 fair price, really can't fault the service from the moment I called to when the job was finished, Highly recommend 👌 👍

I Could not fault this company, honest reliable, friendly service over the phone, and truly professional. The plumber visited and diagnosed the problem swiftly. Was given a quote and once accepted the plumber was back to fit the new boiler. The plumber had good time keeping, was very polite and kept mess to a minimum. Definalty recommend. ⭐⭐⭐⭐⭐

Tony from Lacey Heating organised taking out my old boiler and replaced with a new Valiant Combi eco825. Excellent service at a very good price. The old boiler was taken away and everything has been done exactly as promised. Thank you for your hard work. I would highly recommend Lacey Heating - definitely 5 stars.

Lacey’s fitted our new shower. It was a total refit, which meant ripping out old shower room of 25 yrs. Tony visited for a consultation and gave some very god advice to suit our needs. We had to wait a few weeks for availability which couldn’t be helped. Glad Lacey’s are so busy ! The date we were given to start work was the day they started 🌟 Amazing. The team were 10/10 and there were no days where they weren’t here. The plumbers, electricians and tiler were booked in flawlessly and worked around each other. Quick lunch breaks , non stop working , arrive on time, proper days work. Polite, respectful of our home at all times even though we kept saying we didn’t mind if the music was turned up 😂 We did choose an expensive shower system - Aqua Lisa so our quote wasn’t cheap. However, after our shower room was fitted we felt every Penny was worth it and had no regrets. We truly felt like VIP customers from beginning to end. Tony asked for photos a couple of times to make sure work was up to speed and of a standard expected from Lacey’s. He came up when finished to do a full check over. Unfortunately after a couple of weeks there was a fault with the shower unit - not a fault of Lacey’s - but a faulty control unit, and Tony was up within 40 minutes to take a look. Aqua Lisa were with us after a few days and the control unit was replaced in 20 minutes. We highly recommend Lacey’s and would definitely use them again.

Lacey Heating and Tony - genuine, honest and very knowledgeable! I’m so so impressed by how they give human touch to the job they undertake. From here on, they are going to be my ( and for some of my friends too) go to guys for any gas / plumbing related issues.

Tony is an absolute star ⭐️ very professional and knowledgeable. I highly recommend Lacey Plumbing and Heating and will be telling all my friends and contacts about them. It’s such a relief to have a trustworthy and honest plumber in your contacts list.

These guys are fantastic and go above and beyond to offer skilled and friendly support

I called as I had an issue with excess condensation in my loft which I thought was coming from my boiler. I spoke to hayley on reception who was SO helpful as they were fully booked but tried to work something about, while on the phone Tony walked in and she handed me over, I explained the situation to him and sent him pics of the issue, he called me straight back, and just by pictures he confirmed everything that I thought and MORE....what I thought would cost me hundreds actually cost me £3 due to Tony's willingness to help. I will definitely be calling these guys for any issues I have. Thank you.

I'm very happy with the work that has been undertaken and very appreciative as to how they were able to fit me in quickly given the work was required ASAP. The quality of the work itself is a high standard and the guys who undertook the work were friendly, professional and extremely tidy. Thank you.

Tony has done a few jobs for us now and is very reliable, approachable and dependable. All his work is to a very high standard and i would never go anywhere else. Definitely recommend!

Excellent service from start to finish. Professional manner and quality work. Highly recommend Lacey Heating.

Tony and the guys did a fantastic job putting in a new boiler, underfloor heating and new radiators for us. Really helpful and reliable. We were on a tight schedule and Tony rearranged things to get our job done when we needed it. Definitely recommend.

I’m very pleased with our total house refit. Lacey Heating is a very competent and professionally run outfit. Tony has access to a great network of like minded professionals that ensures everything runs on time and within budget. I have no hesitation in recommending this Company

Lacey Heating,Tony and his team provide a Top Service. They are extremely professional and work to a high level of quality. A new Gas boiler fitted in a day and a half. Highly recommended

When my old boiler packed up I contacted Tony who came round the same morning. Tony and his great team carried out a complete rip out of the old system and installed a new combi boiler. Very professional. The team were very polite and tidy. Tony went out of his way to explain everything and gave us detailed advice. Worked late to get the job completed in a day. I cannot rate Lacey Heating highly enough. Thanks to Tony and the team!!!

A speedy response and a friendly plumber. Problem identified in revised time and helpfully resolved.

I have regularly used Tony for my heating services and I have always found him to be extremely personable and reliable. Highly recommended.

Really friendly, helpful, tidy and efficient, Job was Replacing boiler and moving to othersode of a door. thank you again!

Would highly recommend this friendly and very knowledgeable plumber. Always going the extra mile to ensure you get exactly what you had in mind for your works.

Tony did a refurb in our bathroom, highly recommend. Nothing to much trouble, work carried out to high standard. Left our house clean and tidy everyday.

Extremely happy with the Full Bathroom renovation done by Tony and the Team. They kept me informed of all issues that occured along the way and resolved them quickly and efficiently. I would definitely recommend Lacey heating and will be using them again.

Top service, job exceeded expectations. Went above and beyond. Would highly recommend

Tony came round to survey what we wanted in the house for smart heating systems. After giving us sound advice backed up by what I had already researched, he was able to install a new system while removing the old manual system within a few hours. Great service abs workmanship, would recommend to friends and family

Excellent service. I would highly recommend.

Very quick to respond to my call and to come and check the problem. Polite and efficient. Although there was nothing to fix, they took the time to explain the potential life span of my heating system. Which was appreciated.

Tony replaced the bathroom at my Mother's house in order to make it safe and user friendly for her, he gave the project lots of thought and made some useful suggestions about what might suit her requirements, he started the project on the date he promised and completed on time, the products and installation are of a really high standard, my Mother is thrilled with the new bathroom. I would highly recommend this company.

Excellent very impressed, we asked Tony to have a look at our boiler as there was a fault.he had a look and gave a us a diagnosis there and then. Very professional.A++

Absolute 5 stars! Great advice and consultation up front. Reasonable pricing, and also a neat and tidy working team. In and out within one day to swap over central heating cylinders and convert to mega flow and remove pumps. Would recommend.

Amazing friendly and efficient service. Thoroughly recommend.

Prompt friendly service, clean, tidy , efficient, couldn’t have been more helpful. Would highly recommend

Tony was super quick in getting back to me and arranging to visit and quote for a boiler. He also took a look at our gas fire that wasn't working properly and sorted it quickly with no charge. He was polite and friendly and very professional, even following up to check how the fire was. Would highly recommend.

I called Tony on the Sunday leading up to Christmas with a faulty boiler, he was round to check the issue within a few hours. Tony was then able to replace and commission the new boiler before Christmas day! Very polite and friendly team and cleaned up after themselves. Highly recommended.

Lacey Heating fitter was polite, punctual and professional. Excellent service.

Amazing service, very polite and clean. 5* highly recommend

Excellent work. He came really promptly and solved the problem with no fuss what-so-ever. Would absolutely recommend!

Tony and his team are extremely professional and work to a very high level of quality! Would absolutely recommend them to anyone looking for a reliable plumber who is gas safety registered! Cheers,

Can not recommend Lacey heating enough. I’ve used Lacey heating for various jobs and have always been very happy with the work and customer service. Works ranging from full bathroom installations, new radiators, running new plumbing for an extension, new boiler and water tank and emergency call outs. Tony is very professional and gives fair and honest quotes. The work completed is always to a high standard and completed in a timely manor with minimal mess and disruption. I have recommended Tony’s services to many friends who have all been just a happy with the works and service. HIGHLY RECOMMEND

We phoned Lacey Heating in a panic two days ago when our heating system seemed to have packed up and we had no heating just as it was getting really cold!!! Tony was really helpful and reassuring on the phone, diagnosing the issue quickly, showing his expertise, and giving us suggestions for things we could do to get us through until he could come and sort it out for us. He came and fixed it today and did a fabulous job. He was efficient and friendly, and extremely clear and reassuring about what was wrong and how he would put it right for us. Made me feel a lot better by telling me he'd definitely have our heating working again before he left! And he did! Left everything really tidy too. Reasonable rate and first class job. Thank you! Would definitely recommend.

They were very polite and professional. Would highly recommended this company, they fitted a boiler for our family home and they were on time and their work was very clean and professional. Highly recommend A*

I cannot thank Tony and his team enough, they were all professional, hardworking and friendly and took the time to answer any questions I had. They turned up on time and left the area tidy each day before they went home. We are so happy with our new bathroom and I would definitely recommend Lacey Heating to my friends and family.

This is a genuine review. Not in habit of negativity, always try to support small businesses but be warned. Plumber came to fit underfloor heating - dug up our floor, left us with an unusable kitchen and never came back. Yes, he has good reviews but do balance whether to go with him based on our experience. He left our family home as a building site showed no professionalism or integrity. Just never came back half way through a job. To put it into context: Furniture in storage. As part of job he ripped up the existing flooring. Family home an understandable building site, waiting for heating to be laid. At this stage he was quizzed as had missed out a couple of key stages to the process of laying the system, became a little sensitive and ultimately reassured us he wasn’t cutting corners. Then a few hours later he sent a TEXT that he was not coming back!!! Have since spoken to THREE plumbers, all categorically confirm they would NEVER lay the system in the manner he had planned. And that his method would result in a huge risk of movement and further problems. Also spoke to the system manufacturers who additionally confirmed his method was against their recommended procedure. He suggested it was my lack of confidence in his experience and my ‘tone’ but now I’m better informed I am proud to have asked for reassurances on my concerns. That’s why he ran. He saw that we saw. Very very unprofessional. IN RESPONSE TO OWNER COMMENTS: Isn’t it strange that three separate plumbers corroborate your negligence. Interesting too that even the manufacturers are happy to advise that the system should not have been fitted as you were planning? We could also get the flooring specialists to pitch in too - unbelievable that you would lie about these tradesmen who made no such request!!! But YES blame it on the female client! All just demonstrates your unprofessionalism and lack of integrity. A bully to boot. IN RESPONSE TO OWNER COMMENTS: Absolutely factual. No fabrication of truth. Backed up by 3 plumbers, manufacturer and flooring engineer. Yawn.

From the time of my first enquire to completion of the installation of underfloor heating and a water softener Tony was extremely informative and helpful. The service provided was punctual, courteous and professional.

Had a boiler issue & needed a reliable, reasonsable and trustworthy company and Lacey Heating did the best job. Managed to fix my boiler straight away & certainly knew his stuff. Would highly recommend to anyone!

Lacey Heating have replaced my boiler and completely refurbished my main bathroom. Both jobs were done efficiently and to a very high standard - would definitely recommend!

Fitted a Vaillant boiler today and did an excellent job, the pipe work is tidy, the walls etc were made good and everything was explained really clearly with regards to running the boiler. We'll definitely use Lacey Heating again.

Had a problem with my boiler, quick to turn up and efficiently solved the problem. Will definitely use them in the future and highly recommend.

I had Lacey Heating do numerous jobs for me over the years. His work and professionalism is second to none and his work is outstanding. I couldn’t recommend any higher.

10/10 reliable, fair priced, professional won’t use anyone else now

Excellent professional high quality service from Tony

Please my new bathroom suite the work was carried out very professionally and reasonably priced.

Used Tony for several jobs (large and small) and he knows far more than any other plumber we've ever used. So knowledgeable, experienced and always wanting to help. We will continue using and recommending him to anyone who asks!