Hereford Heating Ltd

Feel very secure knowing heating had full service lass very polite and helpful

Hereford Heating team did a wonderful job of installing our new heating system. The team were all very helpful and I would definitely recommend them. Thanks to you all

Always use Hereford Heating for yearly service and today was the day. Arrived on time and even sent a link to view where they were. Service completed in about an hour tested the heating and all working fine.

A fantastic service from Hereford Heating. The engineers came the same day, diagnosed my faulty part and the quote to repair swiftly followed. It is also fantastic to see a local company investing in apprenticeships......well done all concerned.

Very professional and thorough.

This was their first visit to us and the whole experience was outstanding!! The engineer was extremely professional, paid great attention to every detail and explained everything as he was doing the repair and service

Had hereford heating to repair and service my boiler a few years now, engineers very knowledgeable and polite, this year thank you Jacko

Excellent service

Very pleased with the work that was done by the Hereford Heating team

The team - Richard and Chloe were excellent. They arrived on time and were very careful during the set up. Richard explained what they would be doing - they worked well as a team and were careful throughout the house. Once the installation was complete they moved onto the maintenance aspect once again taking great care around the house. Excellent team who were very careful. Many thanks.

Excellent Service

I’ve had such a wonderful experience with Hereford Heating! Everyone I dealt with was an absolute pleasure to talk to, and they truly made me feel valued as a customer. They were so thoughtful, calling to offer me an earlier appointment as soon as one became available, and the engineer arrived right on schedule. I was so grateful for the engineer’s hard work; not only did he find a broken part during the routine maintenance that he carried out, but he also took the initiative to get it sorted under warranty, saving me the hassle. He also noted that the filter was jammed closed. Although he wasn't able to fix it, he took the time to remove it for a visual inspection to ensure there wasn't a significant buildup of materials, and he explained everything to me clearly. On top of all that, he was so careful and caring toward my small dog while working in my home, which I truly appreciated. He really went the extra mile, and I couldn't be happier with the service.

Hereford Heating proved to be an excellent choice. Their response time to our initial enquiry was very quick with an engineer calling in to assess the plumbing problem. The work was then skilfully and professionally completed by Luke and Sam. All communications with the company underpinned their overall good customer care work ethos.

The usual excellent, efficient and polite service Hereford Heating always bring to the job.

Dealt with John and Paul the engineer. Both were truly professional and lovely to deal with. From calling to appointment was only a couple of days as they offered me a cancellation appointment. Couldn't ask for more and will be using again should we need any more work doing. Thank you Hereford heating.

We were visited by an extremely helpful and pleasant engineer. Would definitely recommend.

I had hereford heating come around today to check my boiler / fire alarms. He was friendly and told me everything he was going to do.

We have been using the services of this company for three years and are satisfied. Service and inspection are carried out every year by specialists in their field. If any damage is detected, the employees promptly repair it. I recommend this company.

Extremely efficient, very knowledgeable, polite and very tidy work ethic

Requested a boiler service and gas safety certificate last week. Polite and professional engineer came today at time specified. Service and certificate issued at competitive price so pleased with service. Thanks

Superb service from Charlie was courteous, helpful, knowledgeable and efficient 10/10

Special shout out for Jackson (hope that’s his name!) He visited my flat a couple of weeks ago to perform a boiler service. So polite, friendly and personable. Taught me a few boiler hacks too. Was really impressed, thanks Jackson! (Laura, Monument Court)

Clean and efficient. Quick response and arrived as arranged.

Luke was very knowledgeable professional & explained everything he needed to do to get our central heating working properly .

A huge thank you to Hereford Heating! Absolutely brilliant service from start to finish. The team recently installed a new boiler and hot water cylinder for us, and I honestly couldn’t be happier with the whole experience. It was a big job involving the upgrade of an old system, but the team were super throughout: clear and helpful from the first quote, tidy and respectful on site during the installation, and very generous in sharing their knowledge and explaining the system properly. The final result is excellent, and the whole process felt smooth, well-managed, and trustworthy. An 11/10 service. Highly recommended!!

Efficient service from the initial telephone call to arrange the annual check, through communication regarding the engineer’s visit, competency of the visiting engineer and follow up report and documentation.

Put the repair through to my landlord and Hereford was on the phone next day with an appointment. Friendly on the phone and the engineer was a legend. Highly recommend 100%

Fab service polite and very quick for appointments

Very impressive as always, very clear communications, great work. Very impressive.

The staff is very friendly, all.went smooth from booking to having the boiler service. I use Hereford Heating for a few years now and I am always very happy with them.

Professional and reliable

The professional that made the inspection and review of my deep ground heating system, this year, was noticeable for being thorough and optimizing the performance of the whole system and components. He was also very polite and considerate! I highly recommend him and his employer.

Overall a good experience however there are areas for improvement. When obviously quoted for the inspection/service, I was not made aware of a call out charge to travel here. Additionally despite explaining the installation, I needed a second technician with different qualifications. The technician explained I would need a seal replacing but didn't have one not did he offer to replace it. Finally he left the loft hatch open, which my daughter only discovered after having 3 queen wasps buzz her overnight. We are now having to get a step ladder to close it

First class service boiler fixed at a time that suited me I will only ever use Hereford heating fantastic customer service

Excellent young man came to service my heating boiler was here on time and very professionaly done, very friendle and expert in his job I would definetely recommend him and Hereford Heating

Waited in for engineer to do a compliance and service check a 8 to 12 time slot , this was according to the letter / email / text I received to remind me of this important appointment, at 12 I phoned to say I have to go to work and not send an engineer as I won’t be here , the lady informed I had been contacted the previous Friday to say the time had been moved , which I hadn’t, needless to say they sent the engineer anyway , seems an odd way to run a company

Jackson was very professional, explained exactly what he was doing , gave us feedback on the heating system, we were kept informed all the way through from the initial phone call to book , until the final invoice . Great service would definitely recommend

Great work, boiler relocated and replaced at short notice and additional work, all spot on really happy. Thanks 😊

Brilliant service well happy Thanks 😊

Great service, friendly and professional and my issue was dealt with quickly. Thank you

Excellent professional and friendly service at a competitive price. I had a range of quotes and Hereford Heating were the most thorough in their assessment; the best price for the same boiler and made me feel like they wanted my business. The company clearly has an excellent customer service ethic as everyone I dealt with from the lady in accounts to the guys that installed my boiler were charming and professional. Really good to find a local company with such excellent service.

Very good service however, although I had informed them which boiler I had, they didn’t have the spare part that was needed!

Fantastic customer service and as for the engineer that visited he was very polite and friendly very professional and talked you through everything I asked 10 out of 10 in all aspects. Thank you

Amazing service. Jackson went above and beyond and even took the time to explain everything to me. Fantastic employee. He is an absolute credit to your company. 5 stars

2 very friendly and polite men recently serviced my heating system, they were very understanding that i needed to leave for the school run and even put the stuff back into my cupboard for me even though i insisted i would do it once they'd finished! Customer Service are always easy to get hold of (and actually speak to a human) and getting reminders of visits and when theyre on their way definately helps! Thanks guys!

I'm extremely happy with the efficiency of the engineer, in arrival he offered to remove his outdoor foot wear (to keep my home clean). He identified the problem with the non starting boiler and rectified it, then rebooted my central heating. Leaving my home cosy and warm, once more. Thank you 😊

We called in Hereford Heating to rectify a long standing issue with our system. They managed to schedule us in a timely manner. Graham was friendly and accessible, easy to converse with. He explained things to me very well. Graham found an issue in the system that other engineers had missed. A further appointment has been scheduled to finish the job.

We came home to no heating on one of the coldest days of the year. Our usual engineer had recently retired so we tried Hereford Heating for the first time. A very cheery Jackson arrived and found the fault after testing everything. An excellent service! Recommended.

Great service and company, my go to for anything heating related.

Donn a good job and very friendly

They're great & excellent for the service they rendered when it comes to emergency cases, like what happened on Christmas day. I have no heating, no hot water on that day. The Engineer called me through video call. Instructed me to do something and fixed underneath the boiler, and I did everything he said. Then in 10 minutes, everything is back to normal. I got heating & hot water working to my boiler. The Engineer was my hero & my angel at that time. I am so very happy! Very thankful! He's a gem. Again, excellent work!👍😍

I was impressed by the job been done by Charlie. It’s been 2 years that we had a problem with our heating radiators, but now after all the four valves been changed our heating system works great now. Thanks to Charlie for the excellent job been done. Looking forward to seeing him again next year.

Friendly and efficient. Really knowledgeable and helpful staff. Would definitely recommend. Really transparent pricing and useful to know the costs upfront.

Excellent company to deal with, very professional, clean and polite.

Fixed heating, went through steps of the heating process. Very friendly. And helpful. Thank you

Another excellent visit from Charlie, from Hereford Heating. The issue had been diagnosed previously by Graham and a well-priced quote emailed through. The home visit was quite quick, and unobtrusive. As always, Charlie was polite and professional. Always happy to recommend Hereford Heating.

The staff that installed our new boiler were very professional (Richard and Arty) We had to chase a few times for a responce when we had a faulty

Helpful and knowledgeable receptionist to make the appointment. Staff pleasant and efficient. Shoe covers worn, work done well. Smooth process from start to finish. Happy to book them for next year.

Great service. On time. Friendly. Clean. Listened to concerns/questions.

Absolutely brilliant service from start to finish. The ladies in the office were friendly and super helpful when we started having problems with the boiler, as soon as we moved in to our new house. It was looked at the same day but was beyond repair Graham was superb working out which new boiler suited our property and fitted the job in quickly. When Richard arrived to fit the boiler, we knew we were in good hands. He has so much experience and any challenges the old system threw up, he instantly knew how to solve. His attention to detail is off the scale, he works so hard and would not leave each night until the working area was immaculate. Also need to mention Sam and Chloe who were both excellent and a credit to the company. Thank you so much Hereford Heating. Having a new boiler installed should be a stressful experience but your team made it pleasant and easy.

Brilliant service. Friendly, efficient and professional heating engineer. He fixed the problem in no time at all. I would highly recommend Hereford Heating.

Had a gas boiler service carried out by Hereford heating, it was thorough and done in a very competent manner, thanks.

Boiler was serviced by friendly engineer and arrived on time. No problems and the boiler now seems to be running more efficiently.

Reliable and professional throughout, highly recommended

First-rate service as usual. A punctual and friendly engineer who carried out the necessary work on the boiler quickly and efficiently. We will certainly use Hereford Heating again and recommend them to anyone needing their services.

Excellent service from Jackson

I feel so lucky to have found this company after poor service from my usual firm. Both Charlie the boiler man and Archie the electrician were a delight to have in the house. Super thoughtful and professional and sorted my problem efficiently. Such a relief. I’ve already booked my next service with them through Debbie the receptionist, who also gets praise from me for her excellent customer support. Thank you guys!

Sorted out our heating system problem really quickly. Very efficient and great customer service. Thoroughly recommended.

Seamless process backed up by excellent communication. Lovely engineer who knew his stuff and went out of his way to advise about radiator bleeding and maintenance. Highly recommended.

Great and efficient, hassle free servicing of boiler. Kept us informed of arrival times and stuck to the time slot given. Very pleasant and helpful. Thanks. I recommend and will definitely have again for any further work or servicing required.

Great quick response.Came same day and gave me a time of a slot which was great. Friendly and courteous

Really amazing company. Very prompt and the person that came round sorted out the issues quickly and went above and beyond the problem. They were very professional and very understanding especially as I have two autistic children that were a bit manic on the day. Hereford Heating will always be my first choice after two good experiences.

After trying for nearly a year to sort out our NEST Heating system after Google's takeover, I cotacted Hereford Heating to see if they had a solution for our Worcester boiler. I was recommended the HIVE system, and an electrician attended and within the hour, the HIVE was fitted, connected to WIFI and programmed. Really professional and friendly company. Would definately recommend.

I called Hereford Heating last week to come to my boiler as it was faulty. Just to get them out was £147 which was paid before they came. The chap quickly diagnosed a faulty pump. He commented how awkward it would be to change due to its position in my airing cupboard. I received an estimate the nest day for £384.60 to be paid before they’d come to fit the new pump which was based on “the engineers recommendations” and telling me if it took longer than he estimated additional time was charger at £65 per hour ! They estimated the time to fit at £97.5 so basically 1.5 hours as a minimum for a fully qualified engineer to fit a new pump. As a disabled person I do not have that sort of money so did some investigating. I found a pump on EBay for £49.99 including postage and buyer protection. When it arrived I realised I needed two seals which I ordered off Amazon for £4.20 including deliver for four so had two spare. I am not a fully qualified engineer but it took me 14 minutes to remove the old pump and for the new one ! It took a disabled novice one sixth of the time estimated by Hereford Heating ! In all replacing the pump cost me £54.19 not £384.60 !!!! I appreciate firms have their costs and offices men and vans are not run on fresh air but to me their quote was daylight robbery. Safe to say I will not be calling them again.

Have used Hereford Heating a few times and always great service from the initial phone call to the engineer coming out, and always kept informed of what’s wrong/ happening

Arrived on time. Very knowledgeable, fixed one problem and identified another that the engineer progressed to Worcester Bosch while explaining it was a warranty issue thereby saving me the need to do it and money to put right. Very happy with the service.

Excellent, efficient and friendly service from office staff and Senior Engineer. But 4 stars because, through no fault of HHL, an emergency call out required their immediate attention, my appointment had to be postoned for a few days.

Excellent service. People who attended were efficient and pleasant. Good value for money.

Great customer service, kept updated with text messages and emails, when engineer was coming and times. Jackson was very knowledgeable and explained each step of the work being carried out. 1st time using Hereford Heating and pleased with the work.

Office staff outstanding. Installer outstanding. Would not hesitate to recommend them.

We are so grateful we were introduced to Hereford Heating after making the move to the county just over a year ago. We used the team for a couple of band aid repairs whilst we determined the requirements of a major heating overhaul. Graham made several visits to the property providing us with ROM costings and options based on a maturing concept. Once all the options were in we made our decisions based on future proofing the design for next stages and received a detailed quote for the works to be undertaken. This was a meticulous breakdown with a thorough work schedule provided preparing us for the installation. The back office team kept us well informed and once the installation team under Richard’s direction arrived on site they set about providing us with daily updates on what they would be doing and had done. They moved around the property with the utmost respect and kept work areas safe, secure, clean, and tidy. Ensuring at the end of every day rooms were habitable or secure for follow up activities. In essence the advice and service provided had been exemplary from start to finish and we have no hesitation in both recommending and using Hereford Heating again. The team take a personal pride in delivering a first class service and it was fantastic to see the engineers working with the apprentice (Chloe) on a real world installation in an old and sometimes difficult property to accommodate the solution we had requested, but they have done this and gone the extra mile in our eyes to make this brief period of upheaval and easily managed process for us. It is a joy to have an efficient system that delivers heating and hot water on demand once more. Thank you team

Throughly recommend Hereford Heating Ltd. I had an old (20 year) water heater that was at end of its life and developed a small leak. Contacted and within a day an estimator attended, accessed and confirmed my water heater was on it way out, quoted later on the day of the visit and then contacted by the office to discuss quotes, they offered several options of which one they said could be installed the next day, so within 48hrs of contacting them I now have a brand new water heater installed. The engineer & apprentice were efficient, skilled, friendly and very tidy. Great service and company, I would definitely use them again👍

Boiler service requested. Booked and completed within the week, polite and knowledgeable engineer with helpful office support. Will definitely use again.

Came as planned; did the work. What more can we ask?!

Scott was very knowledgeable and very polite and did a grand job of noticing my system was in back to front.... Thanks

This was my first time using the company and I couldn’t be happier. The office staff were really helpful and made booking the job quick and easy. The engineer who carried out the boiler service was very knowledgeable, professional, and explained everything clearly. The work was done efficiently and he left everything tidy. Great experience from start to finish — I’ll definitely be using them again and highly recommend!

Excellent service, very polite engineer!

It was a very impressive and slick performance. The two young men worked quickly and efficiently and with real care not to leave mess or impose on the life of the household. Highly recommended.

Excellent service. Work carried out professionally and on time. Engineers Richard and Chloe superb. Whole company highly recommended

Boiler service carried out today by very professional & courteous engineer, absolutely no mess at all, would highly recommend Hereford Heating to friends & family; we're planning to have a new heating system installed next year and wouldn't hesitate to get in touch, many thanks for a good job well done.

I was very impressed with the boiler service engineer. He was knowledgeable and pleasant to talk with as well as being very thorough. He investigated an issue he found with the boiler and resolved it quickly and efficiently. Very pleased with the service I received.

Hereford Heating have been nothing short of fantastic, from first contact receptionists, to engineers and fitters. My godmother required a new heating system, and in a world of AI and con artists it's often hard to find reliable and trustworthy companies. Well Hereford Heating is that company. Nothing was to much trouble, from keeping me informed by email, whilst also sending paper copies to my godmother, to their courtesy and professionalism in all dealings with us. They also gave help and direction about who to contact to get gas to the house and connected, and essentially nothing has been too much trouble. Thank you for making this as painless as possible and for always being courteous, kind and helpful.

Fantastic service by the Hereford Heating Engineer. He was professional at all times when doing his job. The company kept in contact at all times even when engineer struggled to get to my property. I highly recommend the Hereford Heating Company.

When Rob arrived to provide a quote he answered all my questions in a knowledgeable and professional manner. Robs team fitted the new boiler and worked long days to complete the work in two days. The team worked in a respectful and tidy manner and I was really pleased. Jackson came to Mums home to service her boiler he was really friendly and chatty which Mum appreciated. He found low pressure which he worked hard to resolve. It was a great job done and we are really happy.

Great service as usual on time clean and tidy. good staff on reception and very good engineers . Thank you

Fantastic service! Every year Hereford Heating remind me that my tenants’ boiler is due for service and then they sort it all out. They contact the tenants directly and the work is done very quickly.

It is a pleasure to deal with Hereford Heating. Their appointments system and follow up from enquiries are professional and .efficient Jackson service my gas boiler yesterday; he was speedily efficient and helpful, assisting me to contact Cadent and British Gas. I would not hesitate to recommend Hereford Heating Ltd with which I have been dealing since 2014.

On time, excellent job, cleaned up after himself and was super polite and helpful, answering all my questions.

Very professional service by friendly and knowledgable engineers, but comparitively expensive (you do get what you pay for in this case), with payment in advance policy. Predicted time-slot for calls could be smaller (around 4 hour window).

We are presently selling our house at Belmont. I needed a gas engineer to service are gas fire as we needed that certificate ASAP a very fast service on the dot and a very polite work Man highly recommend.

Professional service every time :)

Excellent service, as usual they advise when our boiler is due a service it’s booked in and done expertly.

Had our boiler and gas central heating service by Hereford heating. Was very professional and great communication would highly recommend.

As a tenant of a property I have experienced Hereford Heating for 16 years and they have been brilliant! From servicing and checking boiler to putting in a new one, I have nothing but praise for their professionalism and flexibility and friendly staff. From the ladies who arrange appointments to the engineers they have been efficient and reliable, always turn up when they say they will and on time. When the central heating broke down they did their utmost to repair it swiftly and provided electric heaters until it was done. I recommend them highly, you won’t get better!

Excellent, prompt and friendly service.

First class service by the Hereford Heating Engineer. He was professional at all times when doing his job, and when dealing with me. Very friendly, and I highly recommend the Hereford Heating Company.

I have been very impressed with the prompt and informative service we received. The work we needed done was done to a high standard and we highly recommend this company.

Phoned on Wednesday , Engineer arrived Thursday. Heating system repaired. Everything now working perfectly. Really pleased with excellent service.

My heating packed up on Friday night. As it wasn't very cold I didn't class it as an emergency so left a message on voicemail. I had a call Monday morning and then heating was fixed Charlie was very polite and helpful, kept me posted then whole time

Another oil boiler service completed with Hereford Heating for 4th year in a row. The team have always been excellent and have turned up on time and completed everything required. Thanks

What a brilliant company, from the time they came and gave me the estimate to the time all the work was carried out I can not fault any part of it. The work was carried out to the highest standard and if I asked a question it was answered so that I understood everything, They arrived at the time they said with a tx message and an email to say they were on their way, both days they arrived early and worked quietly and respectfully I would definetly recommend Hereford Heating and their engineers to anyone Alice

Very quick to come out. Knowledgeable team.

Fantastic experience from start to end. Old boiler failing and unreliable. Estimate provided following a visit from Graham who was very professional and recommended suitable new boiler and advised on all work required. Old boiler finally gave up a few days later so a call to the team advising them of our situation resulted in them making arrangements to install the new boiler within a matter of days. Team arrived at 8am, very professional, knowledgeable and open to any questions I had. Excellent standard of work carried out. Would highly recommend this company and will always use them whenever needed. Thank you all, a very happy and warm family!

Very happy with all the communication that we received prior to the engineers visit & the engineer was very good, The only slight observation was that payment was requested in full before & at the time of booking, perhaps a 50% deposit & a 50% payment may of been more helpfull. Overall very happy with the service that we received & would use again. Mr williams (much cowarne)

Engineer was on time, courteous and thorough. Fr Bob

Hereford Heating came and replaced the timer panel for our oil fired boiler. It's been amazing, having to wake up to a warm upstairs rather than having to hit the timer with the end of a torch for it to kick in. The aforementioned oil fired boiler is due for retirement. Watch this space .....

Hereford Heating Ltd are an exceptional company who provide a first-rate service. I have relied on them twice to fix my oil boiler and they have been brilliant every time and their costs are very reasonable. Having paid for years into a monthly support plan with another nation-wide company and received very little support in return, I have cancelled my support plan and now solely used Hereford Heating Ltd. I highly recommend them and their amazing staff; you will not be disappointed.

Good team to deal with. Graham came to discuss our job: to remove gravity-fed boiler system and install new pressure system. An estimate was agreed and job scheduled in quickly. The team arrived at agreed day/time - a nice touch is to receive a text message when setting out with tracking information showing the team on way (we had cups of coffee ready on arrival). Graham and Sam arrived first. Prepared the house with protection (dust covers etc) and started the install. Arty arrived later to do the electrics. The guys thoughtfully provided electric heaters for us while boiler disconnected. New boiler tank installed - very tidy job. Everything made good afterwards. All done with a friendly smile. Graham, Sam and Arturo couldn’t have been a nicer bunch of guys to work with. Happy to recommend. Oh… and the invoice matched the estimate.

Initial Boiler engineer supposedly identified gas leak (but within acceptable tolerances), and not linked to Boiler. Subsequently HHL office insisted I would have to have a call-out visit to identify/rectify leak, before Gas Fire could be serviced. A different HHL engineer came, inspected, tested & found 'no' leak at all (said Office were wrong in their assertion of a call-out before servicing Fire) & instead carried out Gas Fire service, taking evidence & stating Office would sort out credit for pre-charging me too much? Instead, Office insisted I had to pay for the addtl time caused as a result of their original Engineers mis-diagnosis, in wrongly identifying leak & need for 'spurious' call-out. Not happy as no-one was prepared to listen, despite escalation, will find someone else for our annual servicing, as Company clearly not happy to accept their errors...

Brilliant service from Hereford Heating. Boiler broke 23 Dec. Lovely and efficient engineer came 24 Dec and made it useable. Parts ordered and will be fitted 27 Dec. Thank you so much for the lovely friendly telephone support and for squeezing me in to save Christmas. 1000/10 recommend!

Very good service I received

A brilliant service all round. Jackson sorted all the heating problems and was professional and extremely polite throughout. I would definitely use this company again if needed. Top notch work done efficiently.

Great heating company 10/10 thanks arturas and charlie..heating back up and running 🥳

Very responsive and professional service. Prompt and systematic. There is always someone available at the other end of the phone. This is their strength. Keep it up H square.

Hereford Heating replaced my old boiler last year, Excellent team, very professional, no mess, The boiler just had its annual service staff turned up on time and carried out the service. Excellent company.

Very happy with recent boiler service. Good communication from the company. Work was carried out efficiently and professionally for a decent price. Would recommend.

Recently had Jackson arrive to service the boiler. He also identified why the heating wasn’t working optimally and rectified the problem. All done efficiently professionally and at a reasonable cost. Will be using this company again for sure

Great service! Jackson went above and beyond when he came to investigate an issue we have with our heating. Arrived bang on time (always good!) and has helped us begin to unpick the issues we have inherited ... Estimator arrived a few days later and was also very helpful. Everyone at the office has been super friendly (and tolerant of my questions ...)

Our old Potterton boiler started making funny noises and getting hot over the weekend. Phoned HH on Monday morning and Rob came in the afternoon. He spotted a problem with the balanced flue that had been missed by the guy who normally serviced our boiler. This problem had caused the overheating and effectively damaged the boiler. Although Rob avoided the "hard sell", we agreed a new boiler was required and the new Worcester Bosch boiler was fully commissioned by Friday lunch time, the same week. They found a couple of problems with our CH system and sorted these out as part of the job. The work, carried out by Rich and apprentice Sam was neat, tidy and clean. All HH staff we met were friendly, polite, helpful well-informed and communicative. An excellent company and very strongly recommended.

Very promptly fixed a problem that came up with my boiler. Engineers are good and friendly, call centre doesn't take a life time to answer which is nice.

Professional, competent and friendly people. I highly recommend them. The engineer , Graym, cheerful, friendly and knows what he's doing. He did a great job, thank you They charge reasonably and there's a value for the money .

Incredibly thorough service by very polite young man would not hesitate yo use you again.

A 1st Class service. Converting my central heating from solid fuel to oil, went like a dream. Engineers turned up on the day agreed, everything went according to plan and the heating was up and running after 3 and a half days as per the estimate. Staff were polite and communicated well, they also left my property each evening clean and tidy. Would have no hesitation in recommending them to friends and family.

Superb service from Hereford Heating, thank you.

Professional service from booking to completion of job.

From Rob coming out to give us a quote, through to us having our new boiler installed by Richard, Sam and Arty, Hereford Heating were really friendly, polite and professional, answered all our questions and took the time to explain everything to us. During the installation they kept everything tidy and left it all really clean. They were not the cheapest quote we had, but it gave us the most confidence with the information provided up front. We absolutely made the right choice to go with them.

Thanks to the whole team at Hereford Heating, Graham provided a quote quickly after a punctual site visit understanding our request for a replacement boiler to be moved to a new position in the house . We were able to arrange the installation of the new boiler on a date that suited us perfectly, carried out by a very professional, conscientious, trustworthy & obliging Richard & his apprentice, all exactly as requested to exacting standards, nothing was too much trouble. I have no hesitation in recommending Hereford Heating to anyone replacing or upgrading their boiler or heating system.

Absolutely outstanding work across the team. Started with a free, no obligation quote, carried out by Graham, open honest, came back the next day via email with the quote. Easy to understand. Booked in for a week's worth of work to our property that we just purchased, installing a new outside combi boiler and new radiators throughout. Rich has done an incredible job, very clean tidy work, and would definitely highly recommend him and the company to anyone. Gave advice when needed, and explained how everything works thoroughly. Excellent company. One very happy customer!!!

This is the third time I’ve used Hereford Heating for my annual boiler service. Each engineer has been courteous and has explained what is involved in the service. They also checked the carbon monoxide alarm and the gas cooker hob which is very reassuring. I would recommend.

Great service! Did exactly what it says on the tin 🤣 Thankyou

Jacko and his apprentice were both very pleasant, efficient and professional when servicing my boiler, would definitely recommend.

Excellent service, lovely engineer Charlie so pleasant explained everything.

Very quick, friendly and knowledgable service.

Hereford Heating helped us when our old oil fired boiler finally died. They almost immediately sent out an engineer to advise us and prepare a quote and then did an excellent job of replacing the boiler, very quickly.

I called them on Monday morning as my heating had stopped working over the weekend. My husband is very ill in hospital and it was an extra worry I didn’t need. Hereford Heating were very friendly and helpful and had an engineer with me that same afternoon. He diagnosed the problem and replaced the part straight away.I’m extremely grateful and wouldn’t hesitate to recommend this company.

We were having trouble understanding how to use a boiler controller , installed by a different company, after getting in contact with Hereford Heating, they were excellent, they booked an engineer at our convenience, who within two hours replaced the controller to one that was more suitable for us , can’t thank them enough for their excellent service and the efficient engineer , many thanks Roger and Janet Hunt

Brilliant fixed my boiler no problem

Impressed with service. Quick and efficient. Guy that came out to fix boiler was professional and good at his job. Telephone service really helpful and friendly. I will use this company again. .

I'd like to say a huge thank you to Hereford heating for everything this afternoon, the service/ inspection carried out by Charlie I can't thank you enough! A Very professional gentleman! And a very tidy worker to. I'd certainly be using this company again , highly rated !!

Hereford Heating responded quickly to my emergency call when my boiler broke down. They sent an engineer who helped diagnose the problem and managed to get the boiler working again to a degree. His recommendation was to replace a potential defective component to make a full repair. I authorised this and they ordered the spare part, which arrived quickly and they were able to get my problem sorted. Graham the engineer was very polite, friendly and professional. His knowledge of the system was superb and his diagnosis was spot-on. I highly recommend this company.

Great customer service. Text message reminder. Engineer arrived on time. What more can you ask! Would easily recommend.

We have used this company for a few years to service boiler & gas fire, usually quite happy. However we have had a problem. Last following boiler service we had no hot water. We had to call out again & pay again. A part was broken, was replaced & we were told it was a coincidence. We accepted that then. We have recently had the boiler serviced & again had no hot water following this service. Having paid another £118 call out fee we were told the same part was broken, needed to be replaced & were told yet again it was a coincidence, this despite the replaced part being less than 12 months old. I would have thought the part should still be under warranty. I wrote to the company to ask about this & have not even had the courtesy of a reply.

Came out very promptly, nice cheery engineer who was very helpful and fixed the problem. Boiler worked perfectly after he had been.

Rob and the team were great from start to finish. Good to have knowledgeable people on your side, particularly in minus 5 degrees with no heating. Each of them went out of their way to get the job done as quickly and painlessly as possible, brilliantly dealing with last minute logistical complications. Excellent customer service, responsive and clear at every stage and I am gratefully now warm again.

Booking easy, communication excellent, arrived on time and efficoently carried out boiler service. 10 out of 10

Very helpful friendly engineer quickly resolved a couple of issues with our heating system.

Hereford Heating, Fantastic! Can not recommend this company highly enough! Richard and Charlie have been great and a pleasure to have at our home. Very professional, polite and thoughtful. For all your heating needs this is by far the company to go to. Thanks guys! 5⭐️

My wife and I, both well over eighty years, contacted Hereford Heating during an intensely cold period of weather, with an unknown boiler problem, just prior to Christmas. What chance of an engineer did we have?, but Rob came out to see what was the problem and how could they help? A new boiler was sought and before long, Richard came to redesign the area and the heating was re-instated. He was a pleasure to have working here, at times with Scott and Yacob, all of them were courteous and extremely hard working. There was never any ‘clock watching’, the sole intention was just to complete a perfect job and that was the end product. Thank you all, Hereford Heating, we will be eternally grateful to you, not forgetting the telephone staff who gave us confidence to ring in the first place and ask for ‘help’.

Always professional and friendly service, on time and as planned.

Have used them for my annual boiler service - they are great, efficient & tidy

Hereford Heating, amazing! I rang up 2-3 weeks ago with a broken boiler system. The next morning Rob came out to have a look and I had a very detailed quote the following day with a couple of options to get us going. Knowing our situation without heating & hot water and with a young family they managed to start work reasonably soon. Rich & Yakob who installed our new boiler system were incredible, they really are a credit to the business. Excellent customer service from everyone on the team. I would highly recommend this company

Charlie from Hereford heating came out when our oil boiler flooded and left us with no heating in the coldest November in years! He quickly established the issue and it was sorted and back working as soon as they could book us in. Charlie was professional throughout, friendly and knowledgeable. Would recommend

Quite service

Fantastic service when fixing my boiler, Charlie was very friendly and helpful Can’t recommend enough

Polite, Expensive, Unreliable For a £117 call-out fee (which had to be prepaid) a polite engineer quickly identified the heating system problem as an electrical control wiring issue which he was unable to resolve. In closing the job, he triggered a never before seen fault that locked the boiler. He got the boiler firing again after studying my Installation and Servicing Manual. Within 3 days, the same new fault locked the boiler again. I called Hereford heating who, being Saturday, said they would call me back. They failed to do so, happy to leave a 75 year old pensioner with no heating or hot water for the weekend. Hopefully, the new fault will not become a recurrent problem with my new 18 month old boiler. For the electrical work Hereford Heating quoted a seemingly arbitrarily determined one and a half hours of labour (coincidentally the price for this matched the initial call-out fee for the job, another £117) with a £56 part, plus VAT, ‘if needed.’ I asked what happened if the rewiring took only half an hour but received no answer. Overall, a disappointing experience, not to be repeated.

Used Hfd Heating for our annual service. Engineer Charlie was very polite and efficient, even looked at a couple of other things while he was there and answered all the questions I had.

We used Charlie from Hereford Heating today to service an old boiler in our new house. We were sceptical that a clean bill of health would be given due to its age but Charlie was absolutely fantastic and did a brilliant job during the service. He was tidy, polite and friendly and wouldn’t hesitate to have him/HH back again in the future. Thanks!

Very efficient service, friendly and helpful. Arrived on time and delivered a professional job.Thank you, all good!

Once again excellent fault finding and repair on a very old oil boiler . Exceptional service and excellent communication. Charlie has fixed this boiler a few times and his fault finding and repair skills are excellent. Highly recommended.

Excellent service today Charlie

Nothing bad to say. Charlie was efficient, thorough, and also gave me helpful advice and ensured my heating system is all sorted for winter. And my appointment was sorted quickly as heating not working. Thank you, great service all round.

Great service, easy to book and on time. Thank you.

Had a boiler service following recent purchase of property. Very quick and efficient and extremely helpful in guiding me on the workings of my boiler/heating system.

Used for a repair following a cental heating hic-up...easy to contact, easy to book a visit at a time to suit my diary, engineer arrived, very professional and identified and addressed issue quickly. Matter resolved, what more could you ask for. Impressive service from start to finish.

Brilliant from the moment of asking for help for a boiler clearly struggling to perform to the installation done in 1 day! Hereford Heating just perfect friendly, empathetic, efficient from everyone we met. Jasmine managed the order wonderfully and kept me constantly up to date. Thank you ... just in time for a colder weekend:)

We have recently purchased a bungalow in Hereford having moved from Dorset. We were looking for someone to move our combi boiler to a better location along with repositioning our main water supply and also replacing 7 radiators. Not having any contacts in Hereford thankfully we came across Hereford Heating. Graham attended to give us a quote and fully understood our needs and quoted appropriately. The works were then completed by Scott & Charlie to a very high standard. Their work ethics were second to none. Would also like to thank their electrician also called Scott who did a very good job on his part. They all worked together professionally and left our home in a tidy condition. HIGHLY RECOMMENDED

Rob recently came to our home in response to our call out. The admin team as ever arranged a date and time very quickly. Rob was very polite and friendly and carried out the work in a professional manner. Anne

We inherited a heating problem when we purchases our house and were fortunate to have discovered Hereford heating to remedy the problems. We found their service to be professional, thorough, trustworthy and friendly throughout. Rob gave us a realistic assessment of necessary work, making himself available for queries at all stages of the process. Richard and Charlie completed the work and we found their work ethics to be of a very high standard. They are conscientious, knowledgeable, approachable and instill trust. Following our experience I would thoroughly recommend Hereford Heating.

Charlie came to service our boiler and was amazing. He was happy to answer any questions I had and was very friendly. Great service

Brilliant service as always, delivery driver is polite, helpful, freindly and just a really nice guy. Can't fault your service and will continue to use. Many thanks.

A thoroughly professional service, I would recommend Hereford Heating without hesitation

Excellent service, solved the problem we had efficiently and effectively. Good value for money and very prompt.

Excellent Customer service from first to last contact. Both engineers who visited our home were outstanding, knowledgeable, friendly and efficient. Really gives peace of mind to know the boiler is sorted and will continue to give good service.

Very efficient. Charlie the engineer ice guy and did a good job. Will be using them again.

Great service from this company. I had a new boiler installed. From the office through to the engineers, friendly, helpful and above all professional. Would highly recommend.

First time using Hereford Heating to service our boiler. Brilliant customer service from start to finish and thoroughly recommend to any future customers. Thankyou.

Charlie has been out to fix / maintain our boiler a couple of times now. He is always extremely helpful and professional and always has gone above and beyond to fix the problems. Hereford Heating have always been so quick at sending Charlie out when we have needed help and we couldn’t be happier with the service we received. Thank you so much.

Excellent company with intelligent plumbers and service department. Customer service is outstanding. Work was carried professionally and when scheduled. Special huge thank you to Jo for her understanding, empathy and determination to help. Also to Graham in services and Richard who did an outstanding job and left the site immaculate. Would definitely recommend. Thank you, thank you!

Still waiting to hear from them. Used a local lad instead Dan Pountney. Had the job done within a week. 👌👌

Engineer was thorough, precise, helpful and quick to advise us of our needs. Will recommend 👌

We have used Hereford Heating for years - they have always been incredibly helpful, professional, knowledgeable and kept our aging system in tip-top condition, always going the extra mile (or ten) to find parts and make repairs as required. Said system has just had a major oil supply line blockage, hardly surprising when you think the underground pipe is 50 years old (!) and we want to publicly thank Rob & Graham for all their efforts to clear it which included a couple of late nights and extra return calls. In the end a new pipe was required which they were able to fit in a somewhat difficult environment, a job that was approached with total professionalism and good humour, both of which were very much appreciated. The finished job is excellent. At what is a busy time of year for them, I was very impressed at how they prioritised this work to get the heating and hot water working to support my elderly mother - thanks again gents. We can't recommend this company highly enough - do business with them !

Two of the most polite friendly guys.Scott and Charlie. Quick efficient and knowledgeable.Eager to answer any questions and happy to help. Well done guys shall definitely be using Hereford Heating in the future 👍

Hereford heating was highly recommended to me by a family member so i went with them, booked an AM appointment so we'd be at the property, didnt happen so we left a key out and they rocked up at 3:30pm, maybe it was a communication error. They left midway because their 'engineer' couldn't access the boiler, i removed 4 screws and a piece of wood and rebooked another AM appointment for a second try . 12:30pm rolls across and texts from before 10am saying 'on route' and i just gave up and asked for a refund. Girls on phone were lovely and i cant fault them, duo of 'engineers' that came out that were defeated by a piece of cupboard trim..... well... hope your 'engineer' is better than mine

Could'nt be happier with the service from Hereford Heating. New water pump fitted to central heating system which quickly got all radiators back up to full strength. Engineer arrived promptly, fiited new part quickly and without any mess. Best bit is that the final bill was under the original quote due to some parts not being needed. Highly recommended.

Profesional staff

We moved to Herefordshire 6 months ago to take on the renovation of an period property. Our first priority was to have a fully integrated heating system installed, so we met with several companies but Hereford Heating stood out due to Rob's professional approach, his understanding of the problems we faced in this property and his knowledge gained over 30 years in the industry. He is backed up by a team who are equally professional, led by Jo, who became our go to whenever we had questions. No matter what we asked, she was always positive, calm and very approachable. Richard and Jackson were the duo who did the installation and they were simply brilliant, we cannot praise them enough, in fact, the whole team made what could have been a very stressful 3 weeks, remarkably straight forward. .

Very friendly, efficient service. Neil is a top bloke!

One of the very best companies, run by people who care. Jo and Caroline have always been super helpful and quick to arrange jobs for my parents at short notice. The guys that attend are always super nice and extremely efficient and take time to communicate what they are doing and why. They check everything over. Wait and checking some more. So professional and just damn lovely humans. Hereford Heating's service has always been incredibly good. People are quick to complain and not so fast to compliment and say thanks. So thank you to all at Hereford Heating. A company like yours really makes a difference to people’s daily lives in a positive way.

Fixed my boiler in a fraction of the time I'd been quoted elsewhere, friendly, fast and knowledgeable. Thanks Rob

Hereford Heating Ltd are a super company to deal with. They are responsive, professional and incredibly helpful. I've been dealing with them for over 2 years now and have been VERY happy with their service.

Always very efficient and nice. Not cheap, but worth it.

Its nice to be able to make a positive post about people who are good at what they do and make you feel valued as a customer. The staff are friendly, polite and have great knowledge in their work. Keep up the good work guys and thank you for a job well done.

Not very happy with the service we received, the man who came to fix our boiler had to come on three separate occasions, he left us without hot water twice. We are also on a water meter, we didn't realise that he was running our water the whole time he was here, now we are going to have a massive water bill that we can't afford to pay. At one point he left the flat with our water still running, my partner went outside, because he was taking so long, and he was just sat in his van on the phone.

Super happy with Hereford heating. Richard & Jackson came to move and install a new boiler and a fit a new radiator. I knew what look I was after but was pretty clueless on wattage etc. Richard wrote down everything I needed to know so I could find exactly what I wanted. From start to finish they were so professional. Really friendly and polite and as a company really did go above and beyond to make sure everything was perfect. They were really thorough and made sure everything was perfect before leaving. Would highly recommend and will definitely be using them again.

I booked a boiler service. Paid £97 upfront. Engineer visited wouldn't service as claimed didn't meet 'regs' Only offered a partial refund of £39 after several calls despite no work carried out. Eventually agreed to refund full amount after I showed it did meet 'regs' Had boiler serviced by a more competent boiler engineer from different company, much cheaper too. Would not recommend.

Contacted Rob for replacement Boiler proposal for How Caple Church. He came up with a plan which would bring our heating system into the 21st Century and was sympathetic to the ambience of this very special building. The installation was carried out very efficiently by Jason and Charlie who were very courteous and enthusiastic to ensure our expectations were achieved and Jo in the office was a very efficient coordinator. A very professional operation all round well done and thank you to all concerned Charles Gething Lewis- Churchwarden

My 90 year old mother's boiler had started to smell strongly of oil in the house. Hereford heating came out, found the problem and had to switch off the boiler for safety reasons. We were very impressed with the efficiency as they had ordered the new part and returned the next day by 9am to sort it out. My mother only had to cope with one day of no heating and by the time she got up the following day it was all sorted and warm again for her. Thank you very much for going above and beyond.

Very quick, efficient and friendly. Found the fault and fixed it with no faff. If I could give more stars I would.

A really big thank you to Rob and the team at Hereford Heating who have just installed a new boiler for me. The workmanship and efficiency of Jason was absolutely superb and the co-ordination of it all by Jo was excellent. I would thoroughly recommend Hereford Heating and I will definitely use them again in the future.

Brilliant! Richard and Charlie and electrician, Jo in the office and Rob were all fantastic. Changed our v old oil boiler system to a combi gas as we have switched to LPG. Professional, friendly, tidy..they did an amazing job and I wouldn't hesitate to recommend Hereford Heating. PS thanks for doing that pipe! 🙂

I work with adults with learning disabilities and we had no heating for days the receptionist was amazing the engineer was professional and funny and just amazing at his job thank you

Great service. Helpful staff.

I contacted Hereford Heating for a quote on a new boiler recently and from the start of the process I was amazed at the efficiency of this Company. Rob came to talk us through what was needed and any potential difficulties we may encounter which made us feel that he really understood the task ahead rather than blithely saying everything would be easy and then surprising us with problems once the job was started. Next came a fully itemised quote by email detailing our conversation and then, having agreed on a very competitive price, Jason and Scott arrived. They completed the job brilliantly but apart from their excellent workmanship what really stood out was the care for my home whilst they were here. Protective matting was put down everywhere and they both were so clean, tidy and quiet...I hardly knew there was a major job going on!! Thank you so much to everyone involved but especially Jane who made sure everything and everyone was spot on...I really can’t thank you enough. I would definitely recommend this Company and will be using them again in the future.

Stonewater tenant, would highly recommend. The lady that phoned to arrange the day was polite and helpful, the gentleman that came was professional, polite and tidy, had new boiler and tank although I know nothing about it, it all appears to be working well.

We had Hereford Heating install a complete new Oil Fired Central Heating system into our cottage. From the quote to the installation Rob and his team were great! The Heating Engineer Richard and his apprentice Charlie were superb and did such a neat job. They even, at a small cost, put in plumbing for our washing machine. Richard also helped us carry it in from the garage and install it on the last day he was here. The heating has made such a difference and having the plumbing laid out so neatly make the place look so much better. In addition the office staff are friendly and approachable. I would strongly recommend Hereford Heating as a friendly, professional and quality team.

Very satisfied with the work done. Many thanks to Richard and Charlie for their expertise and cheerful nature throughout their 3 days with us.

Just wanted to say a big thank u for all the staff Joe and all the telephone team always ring back when they say they will ring u back they do. Trades team who have been coming in to the house including the fire replacement team excellent The radiator team and boiler team very respectful trust worth polite and always clean and tidy Rob you should be very proud of the team you have best trade team we've had in our property thank you for your your hard work Dale Amy kids Boris and Bert thank you

I'm also waiting for a quote after the best part of two months for a straight forward boiler replacement and replace an old radiator . Multiple calls to their office have produced nothing but excuses. Actually I'm not surprised that I havnt had a quote as the guy they sent to see the job didn't take one note or offer any suggestions apart from wanting to install bigger diameter pipes and turn my living room in to something like the Pompidou centre. I've now employed a compitant company and Hereford heating can go whistle. . Reply to Owner. . Dear Mr Nash Thank you for responding so quickly, it's a pity that your staff are not so diligent. The gentleman that visited did not take one photo, I don't even think he possessed a camera. He took no notes and in my opinion he wasted both my time and his. As for your glowing 25 positive reviews, this is google you are referring to, not exactly the be all and end all of recommendations. I personally have over 1700 positive reviews on another more reliable platform.

I would like to thank Rob Nash and Hereford Heating Ltd for the excellent service provided when Hot Water and Central Heating was installed in my home. Special mention and thanks must be given to Richard Bytheway for not only his First Class Workmanship but also for endeavouring to carry out the work with minimum disruption and always showing genuine concern for the welfare of my wife and I. Grateful thanks to all on Team Rich', Richard, Charlie and Catherine. Well Done! Last, but not least " Thank you Jo'" The voice of calm at the end of the 'phone. My thanks to you all for making the job run so smoothly.

Came home late afternoon from holiday. Heating not working. Left message for Hereford Heating. They phoned back almost immediately , and after trying to fix things remotely unsuccessfully , Rob himself came out at 9pm and fixed then problem. Very impressive and effective service. Thoroughly recommended.

Rob came out at very short notice on a Sunday to fix an issue with the boiler. As always, a professional service and he resolved the issue there and then.

Recently we had a somewhat eventful emergency at home. In our hour of need we spoke to the team at Hereford Heating and they were very understanding and professional from the offset. Rob came to us with no hesitation out of hours and nothing was too much trouble. Rob had to think outside the box and was very efficient at resolving our issue. We are very grateful to him...he was literally a life saver :-) we would highly recommend Hereford Heating and we will not hesitate to use them again in the future. Thanks again Rob!

A big thank you to all at Hereford Heating - and to engineer Dan in particular, for doing such a great boiler repair job at one of our rental properties. It wasn't straightforward and you did it at short notice with Christmas round the corner. Tenant and landlord very pleased. Much appreciated. Mark. Nicholas Craddock Estate Agents

Since having our unvented water cylinder fitted, our already derisory mixer shower packed up. Having failed to sort out the issue myself, I contacted Jason who had fitted the boiler. He promised to come and have a look at problem within 48 hours. He advised what shower to buy, and I had a phone call from the office the morning he was due to confirm he would call me when he was within an hour of our house. I was advised that not only would he look at the problem but that he would also fit the shower which I wasn’t expecting. Scott and Jason arrived in the early afternoon, having given me advanced notice. They looked at the issue and felt the old shower had packed up. With their usual good cheer and friendly banter they set to work, and Jason didn’t even finish his first cup of tea!!! They had fitted the shower neatly within 2 hours of arriving. As usual they were very tidy and left no mess. But the main thing is that the shower is absolutely awesome. Something that the house has not had in the entire time I have lived here. A huge thank you to Jason, Scott and Hereford Heating. Highly recommended!

Shocking service! I'm amazed at the reviews on this site saying how great the service is. I have been trying to get a quote out of them for about 2 months. Multiple promises that it would be sent first by post then by email have come to nothing. I have heard that this is the company to go to for heating related work. But any company who believes that this is the way to treat customers is going to find that people will start to go elsewhere, no matter how good they are at what they do. UPDATE I have only just seen this response from Mr Nash. Mr Nash - I am most definitely not a competitor. Interesting that your first response is to assume you could never have given poor service so it must be an attack on your business. So I'm sorry to inform you that this not a false review - nice try! I am a tenant so maybe you have the property under the owners name who was also massively disappointed at your service. Both the property owner and I tried to get a quote from your company. We both were made promises that never materialised. It is quite revealing that you don't have my name in your records as your company came to the house and spoke to me over the phone - more than once. So this is just to set the record straight - I hope the readers see it as just that.

Very professional friendly staff, Jason, Scott, and at times Katherine, Corey and the Electrician Keith. We were given a quotation by Rob from the business in mid September. He realised that we were without heating and said we would be a priority. However, we had other important items on our agenda including getting married!, so I didn't call back until 19th October. I had an efficient response to my questions from the office staff, and agreed to go ahead with the quotation with one or two amendments they had suggested. They agreed to start work, amazingly, 4 days later, having accepted a signed quote via scanning and paying 50% deposit. Jason and Scott have been here very promptly just after 8am each day, and often not left until after 6pm. They have been friendly and approachable all the time. Jason certainly enjoys his cup of tea or 30! but their workmanship has been exemplary, and they are very clean and tidy with each part of the job that they do, including minimal dust. Due to having an old house, and ancient heating and hot water system, it became apparent that upgrades were required. Jason was excellent at advising what may be required and was not phased by having to change some plans midway through the job as a result. Yes we did upgrade to a un-vented cylinder and so this added about £2,000 to the bill, but the effect has been a much warmer house than I have known in the past 5 years of living here, and much more power in the hot water system, meaning an improvement in our previously pathetic shower. The changes have allowed us to gain space and thus better options in our bathroom for an upgrade. We have not felt pressurised by any of these changes, but the advice has been clear and professional throughout, and has benefitted our heating system. My wife has been in the house much of the time, and felt very comfortable with all the tradespeople who have been working here. We have also felt able to let them have a key to let themselves in, when we have needed to be on the school run. We also have several dogs who roam around the house and again the guys have coped with this well and been careful to make sure the front gate has been closed at all times, or when leaving, that the dogs were safely back in the house. Nothing seemed too much effort for them. To summarise a 5* service from Jason, Scott and all at Hereford Heating!

Many thanks to everyone at Hereford Heating. From Rob Nash’s first visit to our house to provide a quote for a full central heating install, the customer service we received was first class. Rob took time to come up with the best solution for our rather quirky property, which is a period house in a rural location on private water supply. This wasn’t a straight forward installation, but nothing was too much trouble and Jane and her colleagues at the office were incredibly professional, efficient and helpful throughout the entire process. A very special thanks though has to go to Rich, our Heating Engineer, for his incredibly hard work at our house and for all the thought, care and skill he put into the job. He really is exceptional at what he does and he went above and beyond what we could have hoped for. We are renovating throughout the house, but Rich’s neat pipework has grabbed more attention and admiration from visitors and fellow tradesmen than any of the new carpets or other work we have had done! Apprentice Charlie was also a pleasure to have around, working hard at all times. Thanks again to everyone. We will be spreading the word.

Service from Hereford Heating has been exemplary. Rob arrived promptly after our request for an estimate, this was sent to us in a couple of days and covered everything. Jo was excellent over the telephone, keeping us updated. Date for the work to start was quick. Jason and Scott arrived on time and dust sheets laid. The work was completely within the scheduled two days and Jason and Scott worked so hard to ensure we had water overnight, a huge task considering the size of the new water tank. The work was undertaken in a very considerate manner. I cannot recommend the work of Jason and Scott too highly, they even went to the trouble to source matching bricks to repair the hole needed for the flue. Thank you gentlemen! I cannot recommend Hereford Heating too highly. A big job very well done.

October 2nd 2018 Scot and Jason have just completed a new boiler installation, pipework, flue etc etc in our very old stone house. They worked incredibly hard and made sure we understood what was going on. The finish is impressive and the approach to cleanliness and clearing up faultless. I would not hesitate to recommend the company, also updates and paperwork from the office has been first class.- very many thanks for a superb job.

Having used Hereford Heating for servicing, when the the old boiler and tank were on their last legs, they were the obvious people to call. Rob took time to inspect the whole system before quoting and also pointed out a safety issue with the hot water tank. The planning was very efficient and Jane was very patient as we explored all the options. Jason and Scott did an excellent job with the installation and were happy to answer my questions and explain what they were doing. A new boiler is an expensive investment and where gas and high pressure water are involved, quality and safety are paramount. I would not hesitate to recommend Hereford Heating.

Iv just had a new heating system installed . I can 100% recommend Hereford heating the two men working at my house all week “Jason and Scott” were very professional ,friendly and was happy to answer all my questions , very knowledgable. The heating system is amazing ! Thank you

Superb service. Very impressed with the standard and speed of work, and the professionalism of the team. Can't recommend them highly enough!

I made contact with Hereford Heating, mid March, to request a quotation to install a replacement boiler following recommendations of this company by a number of friends and acquaintances. Rob Nash came and did a site survey and talked me through the pros and cons of the system v combi type boilers and gave me details of the size of the company etc. A detailed costed out quotation was received within a few days. Following a review of all the quotations I elected to go with HH. They were not the least expensive but they gave me the confidence that they would execute the job in a professional manner. As promised on the Tuesday after Easter all the materials arrived early that morning as did the two installers Jason and Scott. These installers worked very professionally over the next 3 days to complete work. I was consulted number times on where items of equipment where to be located ie the exact location of the boiler, routing of the condensate line and the like, always with a view to making the finished job look neat and tidy. The renewed pipework in the airing cupboard is a case in point. This attention to detail, which was the hallmark of these two installers, was appreciated by me. Thank you HH for making the whole process of going through the upheaval of having a boiler replaced as quick and smooth as possible. 6thApril18

We were very pleased with the installation of a new boiler and tank. Both Jason and Scott took care to do a careful job and communicated well with us. The workmanship was to a high standard and they were friendly and keen to confirm we understood and were happy with the installation. Likewise the planning prior to the work with Rob and the on-going communication with the office staff was supportive and helpful. We now have a warm house and I would certainly recommend Hereford Heating based on the excellent service we have received.

First of all a huge thank you "Hereford Heating" from two very grateful and satisfied customers. We would totally recommend this company to anyone having problems with their heating appliances. The care and professionalism shown by Jo in the office, Rob when he visited our home to estimate the job, and from Jason and Corey our two friendly, hard working engineers was truly heartwarming. We now are enjoying the benefits of our new gas boiler. Thank you again. Barbara and Geoff Thomas.

We decided to book a new boiler installation with Hereford Heating after the initial quote, provided by Rob Nash. The quote wasn't the cheapest we had - the British Gas quote was actually better but it was confusing. There were offers and deadlines, etc that meant the price was changeable. The real reason we decided to go with Hereford Heating was because Rob warned me of the current heating flue location and the danger it would cause if it snowed. A few weeks later it did, a lot, and it was because of this advice we chose this company. We found that everyone from Rob, to Jane, in the office, to the engineers that undertook the installation (Jase & Scott) were totally professional and very helpful. The engineers really grafted during our installation and have done an amazing job. They could have ripped up the bathroom floor but they didn't, they could have run the gas inlet straight through the loft (they ran it around the edges and clamped it to each of the timbers) but they didn't and I can honestly say that I have been impressed with the time and effort they put into the work. Over 2.5 days they did not stop and the results are amazing. Nothing was too much trouble. I know a new boiler is an expensive outlay and if you want a hassle free installation at a reasonable cost then I would highly recommend that you give Hereford Heating a go. They are simply first class and I can't thank them enough.

We have contacted hereford heating twice for emergency help. Both times we received a very quick response and professional advice from Rob even if that meant the issue was dealt with over the telephone. Hereford heating are our go to company for help with our heating. Highly recommend

I cannot fault Hereford Heating. From the initial office contact through to the engineer who repaired my boiler, it was a first class service. Knowledgeable, professional, and helpful. I will continue to use Hereford Heating in the future and will recommend them to family and friends.

2 November 2017: Just had a complete central heating system refit carried out by Hereford Heating Ltd, boiler, radiators, pipework etc and I am very pleased indeed. From initial contact with the office staff, through the pre work phase of advice and quotation ending with the engineers working on the installation, without exception everyone has been friendly, helpful and professional. I wouldn't hesitate to use their services again. Graham.

Prompt friendly professional service, from both the office and the Engineers. I've used them several times now, and I highly recommend them.

Fantastic service. I've used Hereford heating twice for unrelated issues. On both occasions the engineers have been polite, positive and utterly professional. Every interface with them is a pleasure; from Jo on the phone, to Rob via facetime (!) to Graham the engineer. Highly recommended