Compton and Parkinson Ltd

I just wanted to give some feedback, I think it’s important to give credit where it’s due. Luke was very friendly, professional and tidy. He respected my carpet by putting shoe covers on. He was kind to my nosey cats. And tidied up when he was done.

This team are really helpful, efficient and reliable. I was without hot water or heating and they came out and fixed the problem within a couple of hours.

I’ve used Compton & Parkinson several times for boiler service and other repairs. Efficient customer services team and very knowledgeable engineers. Invoices have been less than expected so an added bonus!

Very efficient and friendly.

I had a full central heating system put into my house. Excellent from the beginning. Full list of work and items needed for the job. Workers were polite and informative. Despite pulling up floorboards and what seemed like complete chaos at the time. They left my home clean and in good order, no damage to floor. I have my boiler serviced yearly by this company. I highly recommend Compton and Parkinson.

Send staff that are not trained for the heating system. then them staff cause leak to become 10x worse and then just leave and say will be back later in the week causing alot of damage to property

Poor pressure to washing machine. Was promised an engineer with a call 30 minutes beforehand. Waited in all afternoon and then called them- no answer. Left voicemail. Then suddenly an engineer turns up without calling beforehand. Straight away was really grumpy.He took a look at the tap that fed the washing machine and said he'd need to get another one - left for an hour and returned. Again very grumpy. Looked at tap again. Then needed to ask for torch as his torch has run out of battery - and then looked at pipe that fed tap and realised it was gravity fed from tank in loft. Said it was low pressure and that we'd need to get a new washing machine that allowed for low pressure. Told us that anything other than that would void the warranty - then left. Have you tried to find a washing machine that works for low pressure? Try it - they don't exist. Just as well as I'd have probably gone and bought one as my mother is extremely ill and we *need* a working washing machine. I contacted their customer services that night - they said they'd get back to me but didn't. So, out of desperation, I watched several you-tube videos on plumbing and purchased an olive puller and a new tap from Screwfix. I pulled the old tap off and was instantly almost DROWNED by the pressure. I replaced the faulty tap and the 10 year old cheapo Beko washing machine worked 100% straight away - we've been washing solidly since. Bliss! See photo for work I did - and the work the "expert" should have done - you can see the tap I removed at the bottom of the photo and the new one with the blue handle installed. All in it was quite a stressful and time consuming experience for a novice but it had to be done. A week later their customer services finally came back to me - to simply repeat what the engineer said: That we'd need a new "low pressure" machine. By this time I'd done the work, knew the advice was total rubbish, and sent them the same attached photo, to which I received no reply. So I felt I had to write this review. This company charges top dollar and for that we can expect a quality, friendly plumber who gives good expert advice and doesn't leave us in the lurch, followed up by caring, responsive customer service in the event that anything goes wrong. Sadly, this organisation failed significantly on all counts. I’d strongly recommend to people they look elsewhere.

Fast efficient and friendly

Outstanding Service, Quick and reliable Would definitely recommend.

I had the boiler kept on losing water pressure in Feb , so called Compton & parkinson to have a look, the engineer came the first time to identify what had gone wrong, I have been told 2 parts on the boiler faulty and need to be changed, the engineer came around second time to change the 2 parts and issued me a bill for £331 including the time and call out labour and material, the week later I had the same problem happening again, it made me totally lost the confidence with this company, I had to get another engineer from different company to sort out this problem, he found out there was a small leak in the pipes which made the water pressure lost gradually also there is a damp patch on the ceiling to tell you there was a leaking there to cause the water pressure loss, but Compton engineer even didn't find out the right cause and have changed some other parts irrelevant that has wasted my money, the other heating engineer only charged a quarter of the price. I wouldn't recommend their service.

I've just had a replacement Mira electric shower fitted by Compton & Parkinson and the service was excellent. The friendly, helpful and efficient office staff worked with me to find the best price and date for the work (and rang me back when they said they would). The plumber was also friendly and efficient. He observed the Covid protocols, fitted the new shower without leaving any exposed holes from the previous shower. He protected surfaces with coverings as necessary and consulted with me where there were options (eg placing the shower head rail, fitting soap dish). The shower was tested and the bathroom left clean and tidy.

Been coming to my housing association property for past 7 years to carry out annual boiler check and also had some private work carried out by them as well. Professional, work to a high standard, leave property clean, very reasonably priced, easy to arrange an appointment. Would highly recommend. Jane, Ely, Cambs

Have used on three different occasions for minor plumbing issues. In all cases the plumber attending was able to solve the problem. I have found all members of staff to be professional and knowledgeable. One problem involved the plumber asking advice from his colleagues and sourcing a part from abroad for our toilet, they office dealt with this quickly and at minimal expense to us. Definitely recommend.

I came back from a weekend to find I had no heating or hot water. I phoned Compton & Parkinson the morning after and described the problem. They sent someone out the same afternoon (15 minutes after the start of the window when they said they'd arrive) and fixed the problem with the boiler within an hour. I was mega impressed as I figured, with it being winter, it would take a couple of days for someone to be available.

I would steer well clear of these guys. We have had a very unsatisfactory experience.

Phil arrived to service our very old boiler. He arrived on time, did a very thorough and professional job. He checked all the gas appliances and the co and smoke alarms. The boiler is now working very well.

Excellent service. Totally recommended.

No comment, am having to take advice, enough said

Excellent customer service.

Very efficient, polite & with minumin disruption & fuss . The engineer was very considerate & unobtrusive., but sociable.

Always excellent service from the engineers and very professional, polite staff at the office. Would recommend!

Helpful, Friendly, Efficient and Honest. I've used this company twice and they are professional and efficient. They made appointments for my convenience and arrived on time both times. They carried out the work on both occasions, on time and at or below the quoted rate. Would definitely recommend.

The engineer that came out to see us was a very intelligent and the professional individual. I highly recommend this company as they are honest and get the job done. We got quoted 150 pounds for a thermostat wiring however Compton and Parkinson did it in a fraction of the price and once again highly recommend.

There is a £30 charge for a missed booking that they don't tell you about upfront. And when they say a job is booked from 1-5pm, or 12-5pm, they mean (but don't tell you) the engineer can turn up anytime within that range and you are expected to wait the whole of the 4-5 hours in order to let him in. So if you book an appointment for e.g. 1pm, and the guy turns up at 2.30pm when you're back in the office, you get slapped with the £30 fee for a 'missed call'.

Got the boiler serviced 2 months ago. Light usage this month and now my CO monitor is going off. When asked how this could be I was told they don't check for it during a service. Skip using these people it might potentially save your life.

Gave us a quote, new boiler all new guttering. Could not have had a better service, would even recommend them to the mother in law.

The engineer spent 90% of their time on the phone to ask someone else what he should be doing. Said they would get back to me and didn't

****CAREFUL STAY AWAY FROM THIS COMPANY**** called them for a repair work, they spent time calling office for advice and followed by a big bill, never fixed the issue as I found the man wasn't competent enough to carry on the task, he was too tired, very slow and not enthusiastic at work. I had a village gathering recently where I heard similar issues about this company. The office staffs requires training and very unprofessional in their behaviour. THE COST IS TOO HIGH, I CALLED ANOTHER COMPANY WHO CAME FROM PETERBOROUGH DID EXCELLENT WORK AND CHEAPER COMPARE TO THIS COMPANY. SO SHOP AROUND BEFORE YOU CONSIDER THIS COMPANY. PLEASE DON'T MAKE THE SAME MISTAKE AS YOU NEVER KNOW WHEN YOU GET THE HIT.

Great and friendly, relocated gas pipes for our new gas cooker and serviced our central heating every year for past few years.

Got to the problem resolved it quickly. Polite and punctual engineer. Great service.

Would not recommend bad experience all way round,installation of radiators drilled through walls,needs repainting,fitted taps charged extra hours fee for no work.Not good lacking in customer detailed information.