Suffolk Oil Solutions Ltd

Arrived on time carried out the boilerservice efficiently, very polite and helpful

Exceptional customer service

As always, Suffolk Oil Solutions were quick, polite and efficient.

When Ryan arrived, it was the first time at our home. He introduced himself, and immediately, after a friendly chat, you sensed that he was a polite, conscionable person. The work was carried out, as specified. We were happy, you could not ask for more.

Highly recommended company. Very helpful staff. We had an issue where we had a leak from our boiler. I called SOS on a Saturday morning around 10am. Within an hour we had an engineer with us. Owen was very helpful, explaining that what was just a leak had in fact affected the electrics on the boiler as our main board kept tripping. He showed us the problem and explained everything he was doing. We are now up and running without any issues. All in all, very happy with the outcome.

Had a problem with the boiler after returning from holiday,contacted Suffolk Oil Solutions and Mark fitted us in the next day, everything was sorted quickly and with minimum disruption.Would highly recommended Suffolk Oil Solutions Ltd. Thanks 5*

Mark and the team at Suffolk Oil Solutions have been a delight to deal with from first contact, through quoting for and then completing the job. We are really happy with their work and would highly recommend them. Thank you!

Professional, friendly and efficient. Always 1st choice for us.

Always efficient... arrive on time, clear up when finished. In addition when I had an urgent problem they were only a phone call away. Great service.

Very professional company from start to finish communication from Jayne and the team are exceptional highly recommended

SOS installed our new boiler about 8 years ago and they have serviced it ever since, plus other small heating related jobs and improvements to our existing system, all of which have been expertly done. We always use SOS for our annual service because they are professional and reliable. Ryan arrived on time, was very polite and friendly, respectful of our property (offering to remove shoes etc.), worked cleanly and without disruption to us. They are not the cheapest company around for servicing but there's nothing worse than your heating/hot water breaking down!! We always feel confident that they "know what they're doing", we get what we pay for, and should anything go wrong, they would be respond quickly. We have no hesitation in recommending SOS.

New boiler fitted. Very clean job, completed on time.

We've used them for a few years. Oil tank install, boiler servicing and the odd bit of maintenance. Always turn up on time, polite and good quality work. What more can you ask for.

Owen the engineer who serviced our boiler was very pleasant and courteous. It was really good to be kept up to date with when he was visiting right up to a few minutes before arrival. A pleasure to do business with.

Boiler Service. First time I’ve used SOS as l’m new to the area and oil central heating ! Needed an aging Danesmoor boiler serviced. Owen, the engineer arrived promptly at the time expected. He was polite and efficient, reassured me that the boiler was in good condition, gave me some useful advice on the heating system and also checked the oil tank. I will definitely use SOS again.

Very efficient and competent boiler service from a courteous and friendly engineer. Perfect

Quick service, easy communication, job well done. Thank you.

Professional, thorough, and friendly service every time. Great contact throughout and always arrive within allocated times.

We recently had a new oil tank fitted by Suffolk Oil Solutions and were so impressed that we asked them back to upgrade our boiler too. Competitively priced, quick to book us in, and excellent workmanship. Despite working in 30°C+ heat, they never complained, were friendly, polite and respectful of our home, and completed both jobs to a very high standard. Definitely recommend!

Great service, very pleased. Ryan was thorough and professional, would thoroughly recommend

I called Mark due to an oil tank leak that needed attention. He came that afternoon to take a look. He was very quick to send a quote which we accepted. The work was carried out in a timely manner. Both the tenant and landlord were extremely happy. Thank you Suffolk Oil Solutions. I look forward to the replacement boiler installation in August.

Excellent service, reasonable pricing. Kept updated throughout the process. Would highly recommend.

Mark and his team have done several jobs for me over the last 6 years. I had an oil tank moved, a new boiler installed and several services. They have always been on time and very tidy. The communication from the office has been superb answering all my questions.

I highly recommend this company. Mark gave me a competitive price to remove my old oil tank and replace with a new bunded and fire rated Tuffa tank. Including the necessary additional paving slabs that were required, new oil pipe and connections. All work was carried out extremly neatly and professionally. Overall a superb job and Mark was a pleasure to deal with. Brilliant company!

Technician attended at the agreed time. Was polite, efficient and friendly. Got to work right away and gave me a few pointers. Would recommend. Cheers, Anthony

New boiler installed. Work done on time, professionally without any problems. The engineers left the place cleaner than when they arrived. Very pleased with the work done and would recommend this company.

Had an urgent situation with a badly leaking (and I mean badly leaking), almost full, oil tank, late in the afternoon. Called SOS and they provided a sound temporary solution to stop the flow and they then arrived within two hours with a transfer tank and within a few minutes my leaking tank was pumped out and the panic was over. Brilliant service. Many thanks to them.

Took a while to get here to replace my old boiler but well worth the wait. Jack and Ryan were very professional and considerate. Great attention to detail and were not happy until everything was perfect. Very pleased with our new installation.

Excellent, friendly company to deal with. Reminds us when service is due. Easy to book a service, and the engineers arrive as arranged.

Suffolk Oil has been brilliant for me. From the office staff to the engineers. Faultless. Would recommend and use again.

A profesional Service that ensures our external Boiler Will run well for the next year

Suffolk Oil Solutions always react positively to any issues we have had with our boiler system. Jack recently carried out emergency work in an efficient and professional manner, with excellent back-up from Mark, Jayne and office staff. I would highly recommend 'SOS' to anyone wishing to install and maintain a central heating system.

Very polite and reminders very welcome

Good communication from all who I heave dealt with. Accurate, timely and reliable Quality of work from engineers good and respected the house, cleaning any work related debris leaving the area tidy Will use again for boiler service and repairs

I have had my boiler serviced and repaired by Suffolk Oil Solutions for several years. Jack has done a great job for the past couple of years and I'd always recommend him and the company.

Have used Suffolk Oil Solutions to service my boiler for years. Get reminder email every year, great communications with the office and the engineers are always prompt and polite and do a great job,

Just had a new slimline 1000l tank installed with a smart meter by SOS. Mark and his team did a fantastic job from start to finish. Easy to deal with, hard working, and efficient. Thank you!

A really great company to work with. Clear scoping of work and took time to make sure we were clear on all that was going to happen. When on site Jack and the team were friendly, informative and always keep a clean working environment - my only complaint is that the house is now too warm :) Thanks to Jack and team

Exceptional service, very professional from start to finish. Highly recommended.

Brilliant professional service. Highly recommend

Excellent service - highly recommended.

I have been using Suffolk Oil Solutions for a few years now and they have always been extremely helpful and reliable. Recently I ran out of oil (my fault) and they did everything they could to get me oil quickly and organise an engineer to bleed the system. I had guests coming to stay so I was quite fraught but Jayne, Mark, Vanessa and the team did everything they could to help me. I wouldn’t hesitate to recommend them to friends, in fact, I’ve done so many times.

Very efficient tank removal. Very cheerful and friendly chaps.

Super responsive, every interaction with SOS has been efficient and the work conducted excellent.

Excellent service, really quick response when our boiler failed. They were professional, informative and really helpful, everything you’d expect and no fuss. Thanks for everything.

Good communication and service when used for domestic servicing

We have just had an new boiler fitted my SOS, and would like to say how pleased we are with the service we received. Jack and Ryan completed the work efficiently and with very little mess or disruption. The price for the work was extremely competitive. We would highly recommend SOS, many thanks .

Appointment made for a boiler service. Good communications with clear details of the work and cost. The Engineer, Jack, arrived on time and completed the work quickly and efficiently. Jack explained the condition of the boiler and I received a follow up message to check all was OK. Very happy with the service from SOS.

Had a great visit from Jack to service and repair our oil boiler. He gave us the right information to help us make a judgement call on whether we replace the aging boiler or get a minor issue fixed, which ultimately meant we didn't spend as much money as we could have, and resulted in us not going forward with the service or replacement. Having the integrity to give honest advice to your customers even at the expense of potential profit is rarer than it should be and really gives me confidence that they're looking our for their customers.

Suffolk Oil solutions came to replace a timer clock- came bang on time and Jack was utterly charming and did an excellent job - very happy to recommend and also use their services again Nigel - Suffolk

Suffolk Oil Solutions have provided an excellent service.

Suffolk Oil Solutions did a great job servicing our boilers at FLEMPTON GOLF CLUB and delivering hearing oil quickly and on time.

SOS fitted my new boiler and do the annual service. Ryan arrived promptly and was very polite. No issues. Great people.

Prompt response and very efficient in what they are doing.

Top company SOS never lets you down. We had our Grant boiler and new tank installed by this company, what a brilliant company, reliable, efficient, Knowledgeable, friendly with excellent workmanship. We have had many follow up services from them, each one completed on time with updates letting you know time of arrival. Jack on this occasion was excellent, job done to the usual very high quality standards. Thanks very much SOS M&M Garden House CL

AS USUAL, THEY DO WHAT THEY SAY, TO A HIGH STANDARD. WHAT'S NOT TO LIKE?

Ryan did an excellent boiler service; very efficient, polite. tidied up and all left running as desired .. well done...send him again next year

A SOS engineer came to do an annual service of my boiler and oil tank. Unfortunately he left the oil tank disconnected. I didn’t notice as I went out as soon as he had finished. Later that evening, a Friday, I got home to find I had no heating or hot water. I eventually got through to the SOS emergency number. With one of their staff talking me through it on FaceTime I removed the boiler inspection panel. We eventually discovered the cause of the problem. But leaving the fuel oil turned off had caused an airlock and the boiler would re-start only to keep cutting out after a minute or so. SOS said they could visit but not until late the next day. I had my Grandsons coming to stay and needed heating and hot water. Throughout the evening I kept periodically pressing the reset button to no avail. After several hours the boiler burst into life and kept running. It took a few days before it ran normally again. The engineer should have checked that the system was running before he left. This is surely standard practice. I now have no faith in his work and don’t know if he did a good service. SOS could have waived or substantially reduced their bill to reflect the inconvenience I was put to. They knocked off a derisory £20. I paid the rest in order to avoid a long dispute, debt recovery etc. I won’t use them again.

What can I say? TOP MARKS. (Oh dear)

We can’t recommend the team at Suffolk oil solutions enough. Our boiler stopped working during the snow, with a 4 month old baby at home. The team came out to us as a matter of urgency, and have continued to come out and repair all of the issues we have had. Making us a priority due to the baby, which we are very grateful for! Everyone we have had contact with has been friendly, professional and really understanding. 5* service. Thank you again!

Suffolk Oil Solutions provided a fast, efficient and very effective service when installing our oil boiler and related electrics. Jack was extremely professional, helpful and friendly all the way through. Couldn't have asked for more.

HIghly recommend Suffolk Oil Solutions. Have now used for a number of years and have always received good service. Appointments are easy to book and you are kept well informed re: engineer by Jayne and Tina in the office. Special shout out to Suffolk Oil engineer Ryan who was at my property earlier this week - very courteous and carried out my boiler service in good time. Clean and tidy in the work area - nothing was too much trouble. 5* all round.

First rate communication and customer service at a reasonable and fair price. Professional, knowledgeable technicians who maintain a clean and very tidy workplace. Thoroughly recommended.

Our heating system went down in the recent cold spell when it was minus 5 degrees at night! I contacted Suffolk Oil Solutions and Mark came out ON SUNDAY to help us out. He quickly found the fault, a valve not operating properly, but managed to get the system running again albeit not a permanent fix. The following day Jack came out (he usually does our boiler servicing), replaced the valve and soon had the house warm again. How reassuring to have a company that not only provide excellent service but are prepared to “go the extra mile” when under pressure from the extremes of the weather. Thanks to everyone at Suffolk Oil Solutions. Chas Salmon

I contacted SOS for a boiler service, and I received a quick response with a few date options. The office staff were very friendly and helpful. I was reminded of the appointment via text and email the day before and on the day the technician arrived within the appointed time frame. Jack carried out the service with great professionalism and was happy to talk me through components of the boiler and point out parts that may cause issues in the future. I received a thorough job report from Jack for my records which included pictures and analysis data. I’m very happy with the service that was carried out and will happily recommend SOS.

Great service and professional installation of a new oil tank. Would highly recommend.

My oil boiler broke down between Christmas and New year. Suffolk Oil Solutions came to my rescue, ordered and fitted a brand new boiler very quickly. Brilliant service, delightful engineers and highly professional.

We first used Suffolk Oil some 10 years ago when our plastic tank split and Mark replaced it with a brilliant low profile steel tank. Since then they have replaced a swimming pool boiler and Jack researched/installed a pool heat exchanger which works very well. They service both our boilers and are always very responsive if we have any problems. I highly recommend them.

We had our boiler and replacement tank installed by this company over 5 years ago and they have serviced the boiler ever since. They are reasonably-priced, reliable and professional. Strongly recommended.

I can’t recommend Suffolk Oil Solutions highly enough. After frozen pipes burst at our pub, flooding the toilets and hallway, we were left in a really stressful situation. I rang Suffolk Oil Solutions for help and within an hour, Mark was on site. The service was outstanding from start to finish. Mark talked me through everything he was doing and why, worked tirelessly as pipe after pipe failed, and refused to leave until all the issues were fully resolved and the heating was back up and running. A genuinely reliable, professional company that goes above and beyond. 5-star company with 5-star service

I have been using Suffolk Oil Solutions for many years now, and I have always found them to be on time reliable and professional. I would recommend them to anyone, they have been looking after my property for a long time now.

Excellent service from all the team from start to finish really pleased thanks

Great service, price and staff. Lots of communication on price and timings. They’ve replaced our old oil boiler with a fabulous new one, and moved a radiator for us. Jack is so knowledgeable and helpful. Thoroughly recommend.

Following an emergency oil leak over a weekend, Suffolk Oil Solutions provided a very prompt, excellent service that day, supplying a temporary oil tank and preventing significant environmental damage (Thank you Ryan). They have recently installed a brand new tank following necessary groundwork. Communication at all times has been comprehensive, with sound, practical advice. Mark and Ryan have been really efficient and we are pleased that they will continue to service the boiler, annually. I would highly recommended their services.

We have recently used this company as an emergency repair to our boiler, being a pub we could not function without it. The guys were so accommodating and professional, squeezing us in so last minute meaning we could open. It was done super fast we will 100% be back and recommending. Thank you so much

Very pleased with oil burner service from Ryan, and great customer service from Jayne throughout.

Very happy with the service

Jack from SOS recently serviced our boiler, he arrived promptly as arranged, having sent a text to say he was on the way, and provided a friendly expert service. No hesitation in recommending SOS.

Great local company - replaced our boiler and did a superb job, great attention to detail and craftsmanship. Can’t recommend enough

Fantastic and efficient service from Mark and Jack for our replacement boiler. Going above and beyond to ensure we had heating and hot water for when the kids came home. After 3 local quotes we chose Suffolk Oil Solutions not based on price but their understanding, honesty and professionalism.

Excellent service for an emergency call out (within 1 hour) for a tank oil leak and then great service right through to installation of new tank. Staff very courteous and efficient and site cleaned up afterwards.

A really good professional firm to deal with . Mark and his team did a fantastic job of supplying and fitting a tank in very tricky conditions with very limited access but they overcame it . Can’t recommend them enough . Fantastic .

Highly recommend this company from the first contact to when the job was completed was professional . The work carried out was to an excellent standard . Can not fault the service and was reasonably priced

Great response times, practical advice and sensible quote, followed up by a really tidy job. Glad the new tank is fitted and safe and sorted before the winter.

First class friendly, excellent service. Most likely the best boiler service we have ever had.

Suffolk Oil solutions came to fit a new boiler. The boiler installation itself was good however the overflow pipe caused problems as the engineers accidently drilled through a sewer pipe by accident. This was not a problem however after paying in full for the job before the overflow pipe was complete was not impressed that Suffolk Oil solutions gave instructions via email for my parents to dig the hole for the pipe when this had been paid for and to which my parents ended up doing themselves. Thanks Mark

Excellent company…. Fast, reliable… had an emergency was there in 20 mins … will definitely use again !!

Excellent service - speedy, reliable and cheerful too!

Fitted a new boiler for my parents in Depden. Very professional and friendly guys. No issues doing extra jobs as required. Cleaned up and tidied everything perfectly. Highly recommended.

Not happy with their customer care

We had our oil tank replaced by Suffolk Oil Solutions this week and they did an excellent job. A really professional company they were friendly and helpful from the first meeting and quote to completion of the job which was done efficiently and everywhere left clean and tidy. The admin staff were very efficient and kept us well informed. An excellent company to deal with and I highly recommend them for an excellent job at a very fair price.

Excellent service from quote to job completion. Felt fully informed and on the day Mark and Jack did a great job. Would highly recommend.

Excellent company to do business with. I’ve been really pleased with the service offered by SOS. Their technicians were very polite, efficient, competent and punctual. Likewise, the support and communication from the office regarding the admin side of things has been equally great. In this day and age it is so refreshing to deal with, and support, a local company offering good value, old fashioned and reliable customer service. A very minor invoice issue was resolved quickly and easily without any fuss whatsoever. I will definitely use again. Thanks, SOS.

Thank you so much Jane and Mark.,you saved our Christmas! Brilliant service, beyond what we really could of expected. Thank you again. Look forward to our annual service in March. Steve

My boiler was serviced expertly and efficiently as usual. But in I addition I needed to have a portable room thermostat connection removed from the main boiler control box. This was done but also the remaining terminal wiring connections within the box were brought up to a more reliable modern standard. All VERY impressive work.

Responded immediately when I called with a problem and set up a temporary solution, followed up with a new tank in just a week. Fast, efficient and friendly service. Thanks.

Mark and his team replaced our oil tank yesterday and provided an excellent service from start to finish Courteous and professional in every way. Took great care of our property when removing the old tank .

I have worked with Suffolk Oil Solutions as a supplier for a number of years, over that time I have have recommended them personally to many customers. They provide a very friendly and personable, high quality installation service, putting their customer first.

I cannot recommend this company highly enough. Over the past few years they have provided my Mother who is in her 80s with a new oil tank, a new boiler and various repairs to her old boiler previous to that. Working in the home of an elderly and disabled person has not always been simple for them, but Mark and his team have been so kind and compassionate to her. This company is very professional on every level and I am incredibly grateful to them. Highly recommended. L Osborne

i got a split in my tank and called suffolk oil solutions they came out drained my old tank fitted a new one and took the old one away excellent service great price would highly recomend

First class service. Prompt and competitive quote. Top quality installation of a new oil tank. I work in the heating and plumbing industry and I am a member of the institute of plumbing and heating engineers so I know what to look for and I could not find fault with the work carried out. Will not hesitate to use again.

Brilliant service! Quick to respond from quoting, through to order and delivery. Friendly team who went out of their way to ensure that a complex installation was executed to perfection. Thank you mark and team was a pleasure to meet you and your company is highly recommended!

Engineer came onsite quickly and was absolutely superb. Had fixed the problem within just a few minutes. Unfortunately, for the size of job it was, it was quite a bit more expensive than I'd have expected. Great service, but expect to pay for it.

Our 10 year-old heating system failed Friday night and our usual heating engineer wasn't available to come out before Monday, so we called Mark at Suffolk Oil Solutions on Saturday morning on the off chance that he might be able to help. He came out that afternoon and got us up and running again temporarily for the rest of the weekend (crucial in a house of 4 girls!!), with a visit booked for Monday to take a proper look at the system and carry out a full fix. Great service plus the added extra of the problems explained in layman' terms.

Carried out work quickly and to a high standard extremely happy will recommend and use in the future!

Suffolk Oil have been to many tank jobs on our behalf and we highly recommend them.

We started using Suffolk Oil Solutions 2 years ago after we had been let down by another company. We have continued to use Mark & the team as we receive a quick response and excellent service all with a smile.

We have worked with Suffolk Oil Solutions for over 5 years now and they cover all our warranty work mainly in the Suffolk area. We find Suffolk Oil Solutions easy to work with, efficient, trust worthy and frequently receive kind words back from ours customers. Every job I have sent them to they have sorted it out with ease & I would recommend them in a heart beat.

Superb service! Punctual, pleasant and tidy. Changed oil tank and serviced boiler - will definitely use and recommend in future.

Quick response and excellent service! Very friendly and helpful. Will definitely use again.

Over full of himself & apparently no guarantees over workmanship.