Mussons Heating Ltd
3.7(15)Grantham • OFTEC
Services
Power flush
Thermostat and heating controls
Oil boiler installation
Reviews
3.7
Mussons Heating Ltd is described by one reviewer as professional and friendly during a boiler replacement, with the installation carried out by Warren and Ben and left tidy. Another customer said Andy and his team talked through a boiler replacement and bathroom suite, were polite, respected the home and cleaned up afterwards. Others report a boiler service from Andy as professional and friendly, and a repair visit where the engineer explained everything and showed the damaged part. Several reviewers report poor communication: one had a boiler service booking where nobody turned up and the phone was not answered, one left a phone message and filled in a contact form for a quote with no response, and another waited eight weeks and made four phone calls without receiving a quote. One reviewer also said the communication was terrible and that a basic service had not been done.
No replies! Odd character
Great customer service, called them as a friend had recommended them as my elderly mother’s boiler was not firing, so she had not heating or hot water. Katie in the office was so helpful in getting someone out to my mum the same, who in turn was brilliant, identified the issue, had the right parts with him and glides the boiler there and then. Thank you
We recently had a boiler replacement installed. The service we received was professional friendly and gave us a fast response to our problem The installation was carried out by Warren and Ben who were very professional, very courteous and very tidy.
Highly recommend Andy and his team… we have had Musons for the past 7 years to service our boiler.. within the last 6 months we have had to have a new boiler replacement as well as a new bathroom suite. Andy and his team were very professional, talked us through the process of having everything done, sorted everything out for us so we had no need to worry about anything. We left Andy and his team to it each day.. The team were very polite, very respectful of our home and cleaned up all their mess after them and took it away.. The finish result is amazing.. Highly recommend Musons.. Thank you Andy and your team..
Been dealing with andy at mussons for years never let us down and very responsive when needed highly recommend them The barn hotel
Mussons came out straight away, ordered part for my LPG boiler, came back fixed it, it works better than its ever done. Great service, lovely pleasant man, explained everything and showed me part that was damaged
Booked a boiler service, had a day off work to wait in. Didn’t turn up, and didn’t answer the phone. Found another gas engineer (NG Central Heating) that managed to fit me in on the day… and he turned out cheaper!
The lady I spoke to on the phone went above and beyond to help me arrange a boiler service. Andy carried out the service and was very professional and friendly. Thank you.
Left phone message once for quote. Another time filled in their contact form to request a quote for boiler servicing. They didn't have the courtesy to respond on either occasion.
Terrible communications and poor work. Called another plumber and they fixed the issues pretty simple. Musson hadn’t even done a basic service.
Absolutely fantastic service. Thank you. Would highly recommend.
Super fast and efficient service thankyou
Very helpful when I met him and good ideas for upgrading the Village Hall heating. Unfortunately thats where it ended. After eight weeks and four phone calls I still didn't have a quote and I needed it for a meeting. I assumed he couldn't be bothered to quote. Wouldn't ask him again, its a shame because he seemed interested.
Brilliant service sorted my dads heating out . turned up when they said. What more can i say, 5 star.
We chose Mussons to install our new boiler because of how much a of nice chap Andy is and his excellent and friendly communication. Our task was a tricky one (it's not your typical house) but Andy was patient with us and did an outstanding job. The copper pipework was art! A true craftsman.
Area
Additional information
- Incorporated 2007
- OFTEC
- Free quotes
- Domestic work
- Commercial work
- Landlord work
- Work guaranteed
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