Paynes Heating and Plumbing Services Ltd

VERY POLITE ENGINEER. INFORMED ME OF WHAT HE WAS DOING

Timely, efficient, clean, polite - what more can you ask. Good service, would recommend

They did the job quickly and efficiently.

Your engineer arrived promptly and was very efficient and friendly. It’s been a pleasure using Paynes, and I would be pleased to recommend them .

Boiler service ,good job.i was told bill would be £150. But this did not include the vat ,I think should of been told now £180

prompt arrival, pleasant, efficient helpful workman very grateful for good service thank you.

Connor from Paynes Heating was fantastic. He was friendly, professional, and extremely helpful throughout the job. His hard work, attention to detail, and willingness to go the extra mile really stood out. The work was completed to a high standard.

Had to have a very needed "power flush" in my Central Heating system. I rang "Paynes Heating & Plumbing Services" and a booking was made for the following week. It was an all day job. The Engineer arrived at the time stated. He was friendly and polite. Thankfully besides the "power flush" he detected a leak in the boiler plumbing system for which he obtained a spare part and quickly fixed it. Despite the muck that must have come out of the system he left the working area spotless. I'm very happy with the services provided and the efficient way the booking was made. I certainly will be using them again if the need arises.

Failed to show up this morning. This is after me ringing Paynes up twice to confirm. Badly organised and a pathetic attempt at an apology

Friendly and informative, I felt confident on the work required. Highly recommended

Very satisfied, first class company. They were very knowledgeable, courteous, and carried installing sola panels, and associated hardware very professionally. Highly recommended.

Been waiting over. A week to have hot water and heating sorted and no communication whatsoever I am fobbed off each time being told engineers are in traffic and don’t turn up at all been over a week without hot water and heating I am disgusted with this non service

UPDATE 28.4.2026 - They are the worst to their Housing Association Clients - The woman on the phone LIED and said their engineer came. Been in since 8.00 am, no one has come! This is after they cancelled yesterday's appointment without even letting me know (I had to call them!) - This happened in the SE3, London area. One of the worst services I have ever used! I waited around four weeks and called twice to request a replacement thermostat dial. When I called for the third time to finally escalate the issue, can you believe that, out of nowhere, they suddenly managed to arrange a date to fix the thermostat? On top of that, the person on the phone spoke to me as if I were incompetent and stupid! I was not impressed at all. They operate a hierarchical system and treat their housing association clients poorly (they are contracted by Hyde Housing). If you look further down, another Hyde customer has also experienced the same second-class treatment.

I’ve booked him in for a date. They come a week before and they isolated my gas with no Post-it note through my door and I’ve got an elderly woman in my house not really happy.

Intermittent central heating problem ably diagnosed by Steve, then Piers came to replace the faulty part. Both men were personable & efficient. I appreciated their professionalism & their engagement with me to explain the repair.

We had Paynes fit a complete solar and battery system in Feb 2025 so it has been running for a year now. We were extremely happy with the service they provided both pre, during and post the install. They produced a comprehensive proposal pack and walked us through every aspect of the system and install. The installation team were also really good and it all went off with out a hitch. They also made sure we were connected to the relevant monitoring apps and walked us through how to use them. Very happy with the whole process and very happy with how the system has performed over the last year.

I have always been very pleased with Paynes. They fitted my latest boiler about 7 years ago and since then have serviced it yearly. There’s never any drama, they arrive on time, do what they’re supposed to and that’s all anyone could ask for. Price wise, I found them extremely competitive at the time I required a new boiler, compared to others in their field and would recommend if you’re within their area.

Our central heating failed on New Years Day. Paynes arrived the following morning (Friday) to assess the problem & ordered all the parts. On Monday George, ably assisted by Freddie, fixed our heating. They were hard working and we are very pleased with Paynes.

Terrifically speedy response when our heating system broke down: same day! Very thorough, helpful and friendly technician. Problem solved! Thank you. Couldn’t be improved upon as a service.

The engineer solved the problem on a Friday, we thought, and he advised me to call the office should the problem rise again. This was necessary by Saturday and I left a message for Paynes. I heard nothing so I rang again on Monday. The engineer came a few hours later. He was thorough. As usual the engineer was polite and efficient. He solved the problem and explained the solution. Ms S.

Well, I’m an 87 year old vulnerable lady with Cancer, heart and other major illness. I am a tenant Of a housing association who hold a contract with Paynes for their plumbing services. However yesterday morning my central heating went down I reported this thru the out of hours line. Explained my health problems and that I was a very vulnerable resident. Apart from waiting on line with two phones for over an hour I was told they have up to a 24 hour window for repairs! Today Sunday, (11/01/26) i telephoned again, only to have the same information. Apart from the fact that the HA state that should a vulnerable resident have problems of my nature they would be treated as vulnerable and action taken. As far as I’m concerned Paynes have fallen we’ll below their care for vulnerable residents and although I am dressed like Nanuk of the North I am fuming and concerned at what has happened to me in these freezing weather conditions. Any comments?

Absolute shambles . My friends boiler went on friday and she is nearly 70 years of age with underlying chest illnesses . Emergency engineer came out saturday . Didnt know what he was doing having to watch a video on you tube then blew all her electrics and left her saying an emergency electrician will be with her in 4 hours . Man came and could not understand what he had done to blow out her main fuse. Now being told she has to wait til xmas eve before anyone can come out to her . And then she will probably be told sorry need a part and nothing can be done til new year . Simply not good enough . They need to send engineer ( who knows what they are doing ) out ASAP .!!!!!!!!!! Well heres a catchup on the great service you recieve from this company ..... Reply from owner who says this is a priority and to get in touch to sort this out ..... well ....... It is now 12.00 xmas eve apparently the engineer was on his way to my friend at 8.45 am ...... is he coming from Timbuctoo????. This is a 70 year old lady who has not had any heating or hot water for 5 days now . This company does not give a damn . Utter complete shambles . I hope you all have a great xmas because i know my friend will not . I hope she does not end up in hospital with her lung illnesses. Enjoy your turkeys !!!!!!!! Well surprise surprise ........ engineer been and turns out the original engineer who blew the electrics has made a right mess of the boiler and my friend now has to wait on Paynes calling out a Valiant engineer . See how long this now takes . If actioned on monday when it should have been then she would have most probably been up and running for xmas . What are you employing there ? This man was supposed to be an EMERGENCY engineer and all hes done is make things worse and ruin my friends xmas and no doubt her health !!!!!! Where are you to sort this owner of the company ??????? What is going on with this company ????? 19th December boiler breaks down . 20th December engineer comes and blows all electrics . 24th December engineer comes and cannot fix boiler stating that a vailant engineer needs to come out . 29th December paynes engineer comes out and says it needs a fan .( But surely the engineer who came on 24th would have noticed this) . 31st December get a phone call saying they cannot get a fan till the 7th january . (Surely a part that you would keep in stock !!!!!!) That will be nearly 3 weeks my pensioner friend will be without heating and hot water all because of their engineer blowing the electrics !!!!!!!!!! It has also cost £120 on her electric as she is on card meter which incidently was her shopping money for the week . Absolute cowboys stay away from this company at all costs !!!!!!!!!!

Excellent service. George, who came to service my oil boiler was very friendly and courteous. He did a good job as well. I’m always pleased with whoever comes to service my boiler. The only thing I would say is the person who answers the phone when I make an appointment isn’t always very polite. I’m hard of hearing and struggle on the phone so I think allowances should be made.

Useless company and rude, arrogant staff on the phone. Original yearly gas check through hyde not done because apparently nobody answered the door at 12pm. Appointment window was 12 till 5 and someone was in and nobody came, but apparently the engineer took a picture of my door at 12pm. I've asked for this picture to be sent to me, but still not received it since I asked. Second appointment booked for today between 3pm to 5pm, being as I was going to take my lunch break from work and come home when the engineer called to say he was on his way. Then got a phone call about 3.20pm from the woman who'd booked this for me to say the the engineer has cancelled because he's running late and apparently she told me when she booked this that it wasn't a definite booking. This is another lie, like the other one the engineer said when he couldn't get any answer at the door when he came. She again kept telling me to stop talking over her, when I clearly was trying to get my point across and we were going round in circles. She kept on telling me that I have to let them have access to the property, which I actually have given them a chance to twice now and through no fault of mine they haven't been able to. Some of us work for a living and cannot get time off to suit their appointments and they should compromise to enable this this to be completed. I'm absolutely fuming and don't like being spoken to like a child as I'm a grown woman and have now tried twice for this gas check to be done and Paynes have not made this possible, not me!!!!!!!!

Established local business that we have used for 22 years to maintain our oil boiler. Consistently good service. Fully recommended.

impossible to talk to anyone, all enquiries now routed through a call centre operation - some years ago Paynes replaced my boiler and did a fantastic job I have been trying to get in touch about a repair they did around a year ago which has not fixed the problem but I guess they have just got too big and don't care about customers anymore, so following their feedback I tried again, still a call centre who said they would pass me on to someone who can help me then cut me off. I am sad because they were a brilliant company and my original go-to heating engineers.

Engineer turned up on time. Very courteous and did a very comprehensive service and indicated where extra work was required to maintain the boiler. Great service

Great local company. All staff I dealt with both in the office and on site were very friendly, courteous and helpful. The fitters consulted with me throughout the installation process so I was always aware of what was happening and were flexible with their plans. I would recommend them to anyone and would choose them again.

Once again, since the original installation in a difficult place, Paynes were easy to contact, and sent the same engineer who had serviced it on several previous occasions. They clearly take great care - now several years old, the system remains reliable and produces excellent ratings for efficiency and emissions.

All good. On time, pleasant operative, proactive and helpful, well pleased. Payne's have just done our 2025 service, all good, just like last year. I'll be back to them in 2026.

Thank you for the excellent pre-sale advice, the attention given after acceptance of the quotation for Solar Panels and the after-sales service.

Payne’s do an annual service on our LPG boiler and they always do an excellent job. There’s never any mess, they are happy to answer any questions clearly and concisely and their mechanics are always ultra friendly. We are very pleased with the service they provide and would have no hesitation in recommending them.

Always happy with the service from Payne's. We have used this company for years and always been pleased. We recently needed to have a radiator removed and the engineer went over and above to make sure everything was sorted properly.

I'm fuming. I arranged with Paynes to have my annual gas safety boiler check carried out today. I work at a school, which is an hour's commute away so I had to take time off in order for the work to be carried out. Payne's gave me a 12-5pm slot. After waiting all afternoon, I rang at 4.35pm to see if anyone is still coming, only for the customer service advisor to inform me that the engineer arrived at 10.30am ???? I did notice a missed call from an unknown number that morning but no message was left ( I don't answer unfamiliar numbers, especially with the amount of scammers trying to get your details ) and furthermore,why the hell would the engineer arrive at that time when there would be nobody at home? Make it make sense please???Also, had I not had rang Paynes to find out what was going on, I would be none the wiser as no card had been posted through the door to say that I'd missed the engineer anyway. Not only an I extremely pissed off with this, what can only be described as incompetence and appalling lack of communication, but I've also lost money. It'll be interesting to see what's going to happen now because the customer service advisor stated that it was down to her supervisor (who's conveniently gone home) . Talk about having only one job and they FAILED!!! I'm very disappointed because TG Browns (who Hyde used to use before they lost their contract because they were bloody awful) were notorious for shoddy communication, incompetence and cowboy jobs and I thought that Paynes would be better. So far they're showing me that they need to do better as a company, esp when it comes to something like basic communication skills.

I had an outstanding experience with Paynes Heating & Plumbing! From the moment I called, their customer service was prompt, courteous, and incredibly helpful. They scheduled an appointment that fit my Grandmothers availability and showed up right on time — a rare and appreciated quality these days. The plumber spoke to my Grandma carefully and respectively. Got the job done and made sure everything was working and cleaned. Many Thanks, Paynes.

Solar & Battery Installation. This week Paynes installed our renewables FOX ESS Solar & Battery system. Matt Ball - Business Development Manager - provided us with competitive quotes for a variety of systems, helping us to understand the different methods that Solar and Battery can be used to our advantage. After accepting the quote, Paynes dealt with our DNO paperwork and Scaffolding was in place within the week. The installation took just 2 days!! A huge thank you to the friendly installation team - Roofers - Gary, John, Bradley Sparks - Matt & Theo. Last of all a thank you to Lily at Paynes office for assisting with the certification paperwork ( on the same day as the install finished!). We are so happy that we’ve asked Payne’s to complete our Bathroom renovation’s… we are excited to see what they come up with.

I had a routine boiler service yesterday. It was done promptly and efficiently. It was good to know that nothing needed to be replaced. I have used Payne's for some years and always fine them courteous and efficient.

Deeply regret not doing more due diligence before using Paynes for our solar. The installation date was moved at short notice, the install location, which had been agreed with sales person couldn't be accommodated by the engineers. I received zero help in setting up the software for the system having to figure it out myself. The biggest issue is it's near impossible to get hold of them. I've now got a fault on the system and after a YEAR of chasing I finally got them to test and confirm there is a fault only to try and charge me £1700 to resolve. Edit following reply: It took an escalation to one of the Directors via email to get anything back from Paynes. I tried to contact for months. Given the length of time solar systems as supposed to last trying to hide behind a year warranty period shows how little you care as a company in resolving issues. Given the quote you supplied suggests "Replace FOC under warranty any optimisers found to be faulty." All the parts are in fact still under warranty.

Very good service, no complaints at all.

Solar PV and battery fitted, could not fault from start to finish

Paynes engineers alwsys go the extra mile to identify and fully understand the cause of any reported issue enabling a more assured and lasting resolution to the issue. They are always punctual, personable & professional in equal measure.

Quickly set up call out and then items sourced and ordered and quickly fitted, all working now ;-)

Fantastic. Came to my rescue me when boiler broke down. And we're very quick and efficient. Very professional.

First class service. Plumbing Engineer Piers did an excellent job as always. Many thanks to Paynes.

Warren did a great job solving the problem with my heating. What was not so great was being told on Friday that a technician would arrive Monday morning to repair my broken boiler (and no heat in the house with near-zero temperatures). When the technician called in sick on Monday (understandable enough...although having only ONE engineer to cover the entire county according to the first rep I spoke to-- no matter how good he is-- is NOT GOOD), Payne's failed to update me on when the rescheduling would happen or provide an ETA despite my calls. As a result, I was forced to cancel TWO days of work in order to stay home waiting for the engineer, and NEEDLESSLY lost over £200 of income (I am self-employed and could easily have rescheduled or made other plans if the Payne's rep had simply bothered to call me...after all, I had called them several times and was assured of a call back...which never came). After complaining to another rep when the engineer failed to arrive during the scheduled 12-5pm slot (yep, all day waiting!) for the SECOND day running, I got a call from a friendly enough manager apologizing-- but no offer to help or compensate me in the slightest for my lost income solely due to Payne's avoidable error, and a Payne's invoice for £175 that covered a total of 42 minutes of work (Ring keeps track), and left me in a freezing cold house for four days. I subsequently received a voice mail this morning from Michelle (who genuinely tried to help) assuring me that another manager would call me "between noon and 3pm" to discuss and resolve my complaint. Again, I received no call...but I DID get a £175 invoice and an email offer of £5 off if I leave a review, so that being the last slap in the face, I am! With the exception of Warren's friendliness and professionalism (he clearly is doing his best in a bad situation), my experience with Payne's was really unimpressive and a costly mistake on my part. I expected better given all the guff over the telephone hold music talking about commitment to excellent customer service and "resolving every issue"...all I needed was a call, and I'd not have lost a major part of my income for the week at a tough time! Should I get a call from a manager actually, in fact, "resolving" the matter of my needlessly lost income and freezing cold house by offering me more than a meaningless after-the fact apology, I'll happily revisit my review.

From start to finish all good

Last week, I had to have a boiler replacement and replacement of the flue pipes. Warren came out on the Wednesday and finished on the Friday in which he stayed much later than his shift was meant to last for, as well as arriving 20 minutes early in the morning. He fitted the boiler and new pipes incredibly well, placed it tight in the corner so it didn't take up too much space in my living room and he did such a neat job! Today, Richard came out to box the boiler in and he also did a great job! Both men were very polite, friendly and comfortable to be around and I'm incredibly happy with the work they both carried out. After reading the reviews, I was worried, but I feel incredibly lucky I was visited and serviced by 2 very lovely gentlemen who care so much about their work.

Excellent service by the engineer. Polite, efficient and reliable.

A good company overall Their engineers fitted my boiler and come out and service it regularly for a reasonable price every year. They always come out the day they say they will and email me the report after. I had a fault and they told me the problem was under the makers guarantee so that was a good result.

Disgrace of a company. Rude staff over the phone and utterly useless.

Very polite and friendly service.

I have never chased a company as much as I have Paynes. Engineer didn’t arrive. Wrong engineers sent out. Engineers sent out with wrong info / equipment. Leaks into neighbours home from installations. Known faulty programmer installed. Customer service is the worst I’ve experienced. No one takes charge or responsibility. I look forward to never using this company again once the issues they created have been fixed.

I've been using Paynes for around 20 years and it's been a largely faultless experience. I would recommend unreservedly.

Do not use them We are part of the Hyde housing group and payne's are contracted to do all repairs It is now been 5 days without hot water or heating They seem more concerned with making sure the hyde will pay out for the necessary works. When they are contracted To do all necessary works and make sure all boilers are working and all customers have a hot water This seems to fail to be the point

I've used Paynes to service my boiler every year and the same guy comes every year, so it feels like a reliable service and a good employer for its staff.

Be very wary of this company. There are scores of better alternatives available. When booking work, they state that the first hour’s labour is £90+VAT. I was told that the operatives invariably can fix the problem in this time (as ‘they know what they are doing’), but on occasion additional work might be needed. In my case, the operative visited the property for 15 minutes, and told me that the problem was with my pump which they couldn’t work on there (despite it being a common problem). Paynes quote came through a full 50% higher than the nearest competitive quote, and couldn't do the work for another ten days. They insisted on being paid the full £90+VAT for the 15 minutes visit despite no work having been done. I offered to pay a reasonable amount to cover the call out, but as no labour had been done, objected to pay the full labour charge. No one at Paynes are willing to discuss. This is the problem with these mid-sized companies that try to automate every human interaction - they are inflexible and unpleasant to deal with. I advise you use a reputable company who are happy to quote for work first.

***UPDATE*** While my review below still stands, I have to give credit where it is due. I spoke to the manager and once she was aware of the situation of me having no heating and hot water for a week and the fact I had a vulnerable child, she ensured by boiler was fixed the next day. The manager was understanding and I can not fault her. The guy that came this time was very pleasant. I have changed my rating to a more balance one considering. ***INITIAL REVIEW*** Never known anything like it. At this time of year when many boilers are breaking down, this company doesn’t think it’s worth having parts to hand. They came out to fix the boiler and couldn’t complete it because they needed a part, by the time the part arrived and they came to do the job again, they couldn’t do it because they needed another part that needs to be ordered… bearing in mind they get paid each time they come out. It seems to me like it makes sense for them to work like this as they make more money. I’m here with children (1 who is vulnerable) having to boil the kettle repeatedly every morning and night to wash in the freezing cold bathroom. They supplied me with 2 blow heaters but with having to use the kettle so much I simply cannot afford to burn any extra electricity. I have never had a great experience with paynes but this one takes the biscuit. At this point they should just replace the boiler and be done with it. They seem to have a load of vans with screwdrivers and no parts! The guy they sent out has the worst attitude I have ever experienced, usually the people who come into our homes are at least friendly and have good mannerisms. This guy was colder than the temperature of my home

Excellent service.

Efficient, prompt, friendly.

Quick and convenient. Only issue was being quoted charge excluding vat without that being mentioned. Very irritating since the end user always pays vat!

Timely, efficient, helpful and competitive

We use Payne's regularly for services, boiler fitting. Customer service is great Thanks for your help.

Arrived within time slot. Very efficient. very pleasant, very pleased. Thank you.

Came out fairly quickly to look at fault and service boiler. Service carried out fine but fault not rectified so need another visit and then the engineer didn’t report that he hadn’t fixed the problem so I had to have another engineer come out to look! This has happened before. So need to improve reporting and follow up

Excellent service. Competitive pricing. Nice people to do business with.

Great boiler service. Easy to book, good price with their summer discount, turned up on time and a nice guy too. I’ve been using Payne’s for several years and very reliable.

As always, excellent service from Paynes. Dave, who comes once a year to service the system, is extremely helpful, efficient, knows what he’s doing and tells us what he’s doing, it’s always a pleasure to welcome him. We look forward to his next visit.

We had an annual boiler service. The engineer arrived on time and was very efficient in his work which was carried out for a very good price.

The usual friendly, courteous and efficint service from the engineer

Great, quick, friendly service. Would recommend.

I have to say great service, really good engineer and to top it surprisingly cheap.. will certainly recommend and use again.

What a ridiculous service this lot provide! Firstly I am kept hanging on the phone for 10 minutes listening to a trite message that tells me how important my call is - obviously not that important or you would have responded quicker - then I cannot book a plumber without a quote - when I pointed out that I wasn’t a plumber and needed one to attend to diagnose the issue and then provide a quote - this couldnt be done! Then it gets better - the tenant who is having the issue is called to say a plumber will be with her tomorrow ! Great service Paynes…….get your act together and for pity’s sake train the people who answer phones on the importance of speed, accuracy of advice, and more importantly customer service - in fact listen to your own phone message!

Have my oil boiler serviced by them and their engineers are all a polite and cheerful bunch of lads. Having a hassle free boiler makes life a lot easier and Paynes services give me that.

Lovely people, punctual,friendly,well trained and brilliant with disabled clients

Engineer was friendly and polite and always looks after our boiler with his great skills - thank you

Contacted Paynes to disconnect a redundant thermal system installed by a company no longer in business. Engineer arrived when expected, knew what to do and efficiently completed the disconnection.

Excellent service. Phoned the company and engineer out to us on the same day to diagnose the problem.

Avoid at all cost! Had their ingeeners 5 times in to fix leak from my boiler and still not fixed.

I've used Paynes for years servicing my oil boiler. Their engineer is great, just fixed a breakdown (called Sat pm, engineer attended Mon pm). Paynes are quite expensive, especially their mark up on parts however.

I congratulate you on an excellent reliable and friendly service when carrying out the annual gas safety checks and boiler maintenance. It is a great weight off my mind knowing this work will be done to the highest standards.

I have found Paynes to be prompt professional and reliable. Have used them for a number of years now and no reason to not continue to do so. Maybe not the cheapest but reliability and assurance count.

The engineer Kieran was excellent and the service of my boiler was undertaken methodically and efficiently! Would recommend Paynes to my friends!

Excellent - A polite and knowledgeable engineer. Our first time with Paynes following the retirement of our previous company in Nutley. Highly recommended.

They did exactly what they said they would. Recommended.

I can't share everyone's enthusiasm for this business after finding out the servicing on my oil boiler for the past 7 years from new had not been done correctly.The baffles were not cleaned leading to several seizing up resulting in the need for a new boiler. This coupled with having to wait for a part for ages which never arrived and the lack of any response or acceptance of fault from the office leads me to publish this review.

Used them for years …, trying to book a service No one will pick up a phone nor answer an email … maybe gone out of Business ?

Don’t waste your time or money, we have to use them due to landlord using them unfortunately, about 5 weeks ago our boiler packed up it had a code flashing in the front so got in touch with them to get someone out, it essentially won’t light, you have to keep re setting it a few times to get it to light gave them the code which is the same code it had last time it broke thinking that when they do come out they will be able to bring a couple of parts and fix it there and then to save everyone time, they could come out for a week, time slot requested after 3pm! At 2pm I get a call from the plumber to say he is outside the house and that he couldn’t wait until 3! So he would have to book it again for the following week after 3, this appointment got cancelled and moved yet again for another week, he then came out and didn’t realise he was here to fix the boiler but thought he was here to do a safety inspection, did the inspection which it passed, not sure how is passes when it won’t even light🤷🏼‍♂️ tells me it needs a couple of parts and someone will be in touch soon, 24hrs later it now won’t work at all, even with multiple re sets and we have water pissing out the bottom of the boiler, called paynes to sort, promised a call back haven’t heard anything back what a surprise, they don’t even call back from the emergency number it’s now the coldest day of the year and we have effectively been without a working boiler for about 4 weeks with to kids in the house no hot water or heating!! Stay away!!

Last me two weeks with out no heating as they had no staff

I have used Payne's for many years. I trust their professionalism. Engineer always very polite and respectful. Job always completed efficiently and tidily.

Arranged for Paynes to come out and fix a boiler that was failing to fire up. Phoned on Monday 6th November and was given a Friday appointment. When the engineer arrived we were having new rads fitted so he was asked to wait whilst the plumber put water in the system. He simply refused to wait and left. I called and was given a rescheduled visit the following Monday. Phoned Monday (am) to confirm as the house was getting pretty cold. Assured he would be with me late afternoon. Phoned again at 5pm as he still hadn't arrived and eventually got a call back to advise he would not be with me that day. I was then told the earliest re-visit would be 30th November. They don't keep you posted on what's going on. Every call to them takes at least 10- 20 minutes to get through, I could have sourced an alternate company and got the boiler working in the time its taken dealing with Payne's. Payne by name PAIN by nature.

What a relief ... to find a company with friendly, obliging telephone staff and plumbers. They come on time, are fast and efficient, and are easy to discuss problems with. Thanks.

All good. Always use Paynes. Never had an issue.

I was very happy with the young man who called to service my boiler, as the previous company I had used always wanted payment up front which was not returned on the last occasion I had called them in, on the pretext that I did not have sufficient ventilation (bearing in mind that I had lived here for eight years already and had a carbon monoxide alarm). I will certainly use them again.

Great service and very efficient . We have used Paynes for many years and they have always been reliable and friendly.

Called them to do a service and investigate a fault. Very quick response to come out and carry out the work

Engineer arrived on-time, worked speedily, efficiently and was most courteous

So far so good. Engineer very helpful when quoting and didn’t have to wait too long for installation to begin. Installation went well and hopefully I’ll soon be exporting spare energy

Paynes Engineer was efficient and identified a fault in oursystem I have used the company for many years and find them excellent

Super guy. Went above and beyond expectations.

This was the first time I had used Payne's and I found them excellent. The woman who booked the call in was polite and efficient and the engineer came to service the boiler the next day. He arrived in the time frame arranged and did a much more through job than other companies I have had in the past. I will definitely have them back and try them for other work.

Tailgated, revved and hooted repeatedly behind me as I wouldn't overtake a cyclist on a blind bend Do one!

complete cowboy. also drives like he is lewis hamilton, with a temper. avoid.

We used you yesterday for the first time. Very pleased with the knowledge that David had abd he was very helpful. We will definitely use you again.

Just needed their number for someone

As usual a very polite engineer arrived to service my boiler. This was done efficiently and tidily. I've used Payne's for a number of years because I trust them to be professional and are good value for money.

This as always was good service

Paynes have just installed extra solar panels and also done a service on the boiler. On time. Professional and clean working. Very confident with the service given. Paynes have now add extra panels and another battery. Successful retrospective addition. Thank you. Saving me a lot of money in the long run. Now able to run most of the day off grid.

Paynes Heating when calling through to Paynes the customer service is first class, people that answer the phones are polite, courteous and go the extra mile. I’ve had three engineers come to my property from this company all have been polite and well mannered the last job done at my property. I was slightly disappointed as the radiator had not been put onto the brackets properly as a pipe was stopping the radiator going back so it was only hanging by the first two slots on the top brackets. Also the pipe couldn’t go back because the drain down valve was up against a door architrave preventing the pipe going back anyway, after all is said and done I am a plumber myself so I had to do the job myself. Sometimes we don’t know what other people are going through in life but I’m a bit disappointed. I know I shouldn’t take things personal, but doing a job properly takes less time than trying to wing it .

Don’t recommend 😳

Arrived if the time scheduled. Very professional, respectful and friendly. Would highly recommended them.

Avoid at all costs! This company are con artists -and will bleed you dry! Called up as had a fault with my boiler cutting out - extortionate call out price, but problem supposedly identified. Problem then 'fixed' - lasted two weeks. Same thing happened 3, maybe 4 times - each time a different 'solution' was found. After receiving invoices I called to complain as I was being charged a lot of money for a problem that still hadn't been fixed. They did, eventually agree to not charge me for one of the fixes. The final 'fix' only lasted a month, and we are now taking over £1000 later. I spoke with a new company who came round free of charge, laughed at the work that had been done to my boiler and said it was a complete joke what had services had been provided - none of which were actually the problem. New company fixed in half an hour and have had no problems since. Paynes then continued to try to charge me for the service wed agreed I wouldn't pay for as the problem wasn't fixed - they won't rest! Do not use these guys!

Solar installation including battery storage: From the initial comprehensive quote to the installation and commissioning I have been very pleased with Payne's work. They worked in conjunction with a roofing contractor to provide an 'in-roof' panel array (6kWh) coupled to a hybrid inverter and 10 kWh battery storage neatly fitted and accessible in the garage. The mix of equipment supplied is some of the best on the market and provides a lot of options to control and configure it to obtain the best energy production. after 3 months of use we have more than halved our electricity bills. I couldn't be happier and would have no hesitation in recommending Payne's as a solar installer.

We were looking for quotes, they surveyed and gave a very competitive quote. Unfortunately my boss chose a different company.

My heating broke down. I had run out of oil, got the tank filled, still no heating or hot water. A friend recommended Paynes. I rang in the morning, lady answered the phone was friendly and helpful. Dave arrived in the afternoon, as promised. He quickly saw the problem, the oil not getting to the boiler. He filtered the pipe, sorted filters etc , explained the problems etc. All working . I was delighted with his professional service and will have this company service our boiler and other jobs very happily in the future.

AVOID AVOID AVOID! Awful from start to finish. Was book in for a service in the afternoon and engineer came in the morning so had to rush home. He thought he was in for a repair so communication was poor. He was then on site for about 20 minutes and about 15 minutes if that was working. I had an issue with the boiler and had another engineer (different company) which mentioned there was various things including leak, bits of wire, dust etc that should have been picked up on service and cleaned out due to affecting performance of boiler. I then had to get hold of Paynes which is a pain! Another engineer was sent out to re do the service and remaining are still in the boiler but now know I need to avoid this lot 👍🏽also mentioned he would send the report to my landlord considering I’m the owner I found that fairly offensive. wouldn’t recommend

Turned up almost to the end of the a.m booked. I had specifically asked Paynes to get the engineer to ring prior ro arrival so he could then park right outside my rear gate (a walk round the block otherwise). He never rang, nor did the engineer last year when I again asked. Consequently, he had got lost and came in through the front door and walked through with no shoe covers on. Hard to get hold of them on the phone too as they always seem to be busy. Also, I never get a copy of the check sheet done with the service. I get told it will be e mailed to me, but it never does. I always have to ring and ask.

Paynes attended heati g breakdown at short notice emergency, done what others hadfailed, highes praise

Checked solar PV system and confirmed there was a fault with the inverter. arranged for quotes to be sent to replace the defective inverter and upgrade the system to include storage batteries. Very knowledgeable

I’ve used Paynes for many years. Very helpful and professional, as well as being good value

They came out quickly and as always get the job done. Very professional

Our boiler failed at the start of the second freeze of this winter. I rang and could not be more pleased with the help I received. The gentleman was extremely knowledgeable, asked me specific questions and quickly diagnosed the issue. He gave me clear instructions over the phone and 5 minutes and a new fuse later, my boiler is back up and running! I'm extremely grateful for the free help I was provided and, frankly, leaving a five-star review is the very least I can do. Thank you so much and I won't hesitate to call you when there's a more complicated problem to resolve.

We used Paynes to install a solar panel system after being recommended by our plumber. However, I would not recommend them for this purpose due to the following reasons. We accepted a quote after initial home visit. Unfortunately incorrect information was given. We had numerous issues in arranging a convenient site visit prior to installation. Engineers subsequently turned up for this unannounced. The initial fitting date was cancelled by Paynes on the morning of the fitting. However the team of engineers and electrician who subsequently carried out the installation professionally and with the minimum fuss

Excellent response to a boiler failure. Thoughtful engineer, articulated what the reasons might be, what he had done and why. This required a return through no fault of the engineer two days later and he appeared within two hours, fixing the problem all during the cold/snow patch we have just had.

Turned up on time, found the problem, had the part on the van all sorted out with one hour. Plumber was polite and courteous. Well done Paynes

We had to use them cos they service for Council. Wouldn't choose to if we had a choice.

originally booked a boiler service and leak repair for either 22nd or 23 (sorry can't remember which) between 13.00 and 17.00. I called their offices after 1700 to be told an engineer attended but i can only assume because there were no lights they presumed no one was home they said a card was left and a photo taken of the front door. I was home the whole time and they did not ring the door bell which would have sent my dog barking loudly nor did they leave a card. I then rebooked the appointment for Friday 25 between 0800 and 1300. I called the offices at 1330 to be advised the engineer was running late and would be with me by 1400. I called again at 1430 and was told the engineer was on his way and yes he arrived about 10 minutes later. I asked the engineer if he was here to do both the boiler service and leak repair and was told "no I'm only here to do the leak and I would need to call the office to book an engineer to do the service". I am very upset at the level of service, in particular that at no point did anyone care to advise that only the leak would be sorted out. After the engineer left I checked the pipe which was the source of the leak and one of repaired joints still has a small leak. Subsequently I have sent an email to Paynes and they have not had the courtesy of replying I will arrange for an alternative contractor who hopefully will be more reliable.

Good professional company.

Urgent issue with the boiler stopping working. They came within 5 hours - much appreciated!

Paynes are professional and always very helpful if there are any issues.

Engineer attended on time and serviced the boiler as requested. Very professional, knowledgeable and jovial! Very happy with work that was done. Would recommend, have used Paynes for many years with no complaints.

Clearly signposted as Payne's heating & plumbing on the lewes road. Wish the office staff at my company had a brain cell between them all , as they addressed me to go to little oaks farm to which there is no sign outside . Mmm. So its little oaks barn , Payne's plumbing & heating. Got there in the end ( a lost lorry driver )

Both engineers we have had to our problems have been polite, on time and efficient, the fees are within normal range for this type of work

Boiler service. Turned up on time as helped in setting controls as I could not see the instructions very well. Put my mind at rest that all was well with the system. Engineer very kind and considerate in his manners.

Paynes were friendly and efficient.I have used them for over10 years and they have always been professional and reassuring.

After a bad experience with another company they sorted out our problem quickly and efficiently and were good value for money. Would not hesitate to recommend them

Annual boiler service. Engineer was experienced and friendly, and did did a thorough job.

Really good, highly recommend

Absolutely fantastic workmanship I’m disabled and engineer ireally knew what he was doing compare with some I’ve come across some different companies.He made sure there are no trip hazards and the area was safe for me to get around and also there was no mess left behind. He was punctual and the pipework is like a work of art, he explained how everything worked, I couldn’t have been happier at the end of the day this company really is worth using and this particular engineer made sure that every part of the job was done as it should be with no corners cut and no bad workmanship he was amiable going on with the work I did a fantastic job l, I’ve never seen pipework like it. What more could you ask for. A company that keeps in contact let you know what’s going on they got the product that I wanted, and I got an engineer that reminds me of the guys from days of old that take a real pride in their job. Any company would be lucky to have this guy, i’m just glad it was payne’s.

We have used Paynes Heating for many years for numerous clients properties. We have always found Paynes to be friendly, professional and quick to assist or return quotes.

I have used Paynes for many years. Professional and timely .. Why go anywhere else ?

Hot water not working, needed a Paynes engineer asap. Engineer arrived first thing next morning and fixed the problem. Paynes are a friendly and helpful business and thoroughly recommended. You can trust them implicitly.

I have used Paynes for many years. Their engineers are excellent, and their response time is first class. When I have had an emergency, they have responded immediately and resolved the issue. For normal maintenance, they are helpful and good value.

Paid for inspection of cooker. Was quoted £80. It failed because of valve and i had to call them out again. Was charged £228 for the two visits that took 25 minutes over two visits combined. I just feel the company is getting greedy and going downhill now and will not be using them again. I see from other reviews people are having the same issues.

Engineer arrived 9th November nice guy, booked to do an EICR ( Electrical report) for a guy living in benefits and in a substandard private rented accommodation. Invoice came a month later after chasing twice, additional charge of 2 hours questioned as could not see what work had been done. Was agreed this would be deducted as engineer could not remember what additional work he had done. So paid invoice to get the report ....report came through 23rd May. Far to late as by now Environmental Health involved....Paynes will not deduct bill, this poor guy has forked out for something he can't use & all Paynes say is the engineer did the work...not questioning that but Paynes surely were responsible to get the report delivered in a timely fashion. . Have used Paynes before have never had such poor service before..its a pity but will not be using them again.

Do not use this company they come out in December to fix our firebird boiler as suggested by the engineer the lock out control box was faulty we gad it changed within 2 weeks it broke down again. I called them back in February the house was not being used so the system was turned of in December, when we went to use it the same problem happenened. I called them back bearing in mind this is a Oil engineer and not a qualified electrician he stated the wireless stat was faulty i have since changed the wireless stat that they wanted £168 pound for which cost me £38 pound to replace, I got the existing stat checked and that was working properly, My friend installed the new one who is a qualified electrician. The lady on the phone deemed that wrong and stated i was wrong to do that only because yet again they wanted to charge me way over the top for a stat that i got cheaper and because they was not going to get there £144 pound call out on top for 5 mins work telling me it was the stat when it was not TOTAL SCAMMERS. They charge you exorbident amount for call out charges but dont tell you when challenged about the problem they then argue with your and become very rude and arogant the lady on the phone extremly unproffessional. Please use independant you get a far better honest service after paying nearly £500 pound i am still without a working boiler. AVOID THESE AT ALL COST.

Super easy to book a service for boiler, Turned up when they said they would, Professional, friendly and courteous engineer I will def be using again. 5*

Had new boiler fitted in housing property at my house...a 1 day job turned into 3... kitchen tiles had to be removed & still not been fixed...new thermostat packed up after a day so not had any central heating for over 3 weeks...lucky its not winter. Going to be in contact with ombudsman🤬🤬🤬

Used Payne's for many years and never had a complaint.

We used them many years ago for a new heating and solar installation and the rating is based on that (7 years ago). Currently talking to them abou an upgrade and will revisit the rating when we're done.

Poor

A Good company that we have used for many years.Friendly knowledgeable staff .

fast professional service

What a sham of a company!!! Had my boiler shut off after an annual gas safety check. One very small part needed replacing. Fair Play! However the engineer seemed unsure of himself. Made several calls to colleagues to check and confirm that what he was doing was correct. 30mins after shutting off the boiler and leaving he returned to "make sure something was correct" then left again. 3days later, no engineer, still no heating or hot water... An appointment was supposed to take place to get things back up and running. Nobody bothered to show up. No call back to explain the cancellation. Offices closed over the weekend so my family and I are just left with no explanation and no use of the boiler. All of this hassle for a part that costs approximately £10, that I offered to purchase to avoid delay. Being a key worker this is awful because I need to bathe, to keep my family, my patients and myself safe and healthy. Then there's the cost of running electric heaters in this period to keep warm, it's bloody crippling! Awful experience DO NOT USE THIS COMPANY. ABSOLUTE WASTE OF TIME!!!!

Had my water cylinder fitted which then leaked, where it had been dropped and damaged, then had to wait a week without no hot water before they sent out the same engineer on which I requested a different one and they promised they would send a different engineer, so overall very unsatisfied would never use again, and wouldn't advise anyone else to.

They've been servicing our old boiler for some years. They've always been friendly and very professional. If there' been any problem with our system they've come out quickly and the engineers seem to always have the right part in their van for our very old boiler.

Not impressed. The 2 men that came to fit radiator were lovely but the guy that came out last week took the wrong measurements so lost half a days work for nothing as wrong size was ordered.

Seem a very good company. Turned up on time, did the job, competitively priced. Have some issues with my system, they advised how to solve it, and provided quote. Due age of the system I decided to leave things for the moment, fully intend to use them again - that says it all I think. Many thanks Payne's

Very quick service. Helpful and responsive. Will definitely use them again!

The inverter on our solar panels failed, after nearly twice the time of the guarantee period. The fault was rapidly diagnosed and, once received, the new part was promptly and quickly fitted, All staff involved have been polite and helpful.

Annual oil fired boiler service. Completed successfully, renewed one jet and re-tuned the boiler to very high level of efficiency.

First time I have used PAYNES for a Routine Service and Gas Safety Inspection. They turned up in the allotted time and carried out the service efficiently. It is nice to use a local company.

Have used at more than one address. Can’t fault them for professional standards

I use Paynes every summer for boiler maintenance and as usual the engineer arrived by the 8am requested time. He was experienced and efficient. Good job done.

Friendly professional service, with quick and knowledgeable response by telephone receptionist, easy booking and excellent plumbing work. The plumbers are always straightforward, practical and happy to offer advice. No hidden costs and proper invoicing system make Paynes a trustworthy company, no matter how large or small the job.

Excellent service from Scott on the installation of an IBoost. Very professional and courteous, and with subsequent follow up call. Would recommend highly….

excellent service, polite, friendly, efficient engineer

Engineer arrived on time for routine boiler maintenance. Good communication and customer care

Paynes did a great job installing our new system over four years ago, and I have used for maintenance annually ever since. Friendly helpful engineers, always on time. Good value too.

Courteous and charming professional serviced our boilers efficiently and provided us with a clear indication of what parts might need future maintenance.

I have used Paynes Heating since first coming to Tunbridge Wells in 1964. They have done installations for me, and routine servicing and I have found them to be reliable, professional, reasonable in charging and responsive to when I have called them in an emergency,. That goes even during the Covid pandemic when many of their staff work from home.

I’ve used Payne’s for boiler servicing for many years & have just had a complete new system installed. It was very complex but they were able to do a superb professional job . Always pleasant, punctual , clean & tidy & going over every part of the installation with me. Very highly recommended.

Excellent efficient and professional service. The engineer arrived on time, explained everything, he was clean and tidy and the price charged was fare for the activities undertaken. I would highly recommend Paynes. John Tyler

I have been using the services of Payne's for over twenty years which speaks for itself. I have always found them to be reliable and efficient. They respond very speedily to a service call and their service staff are always polite, neat and tidy. I would not look elsewhere.

I was standing outside the telephone box in Nutley, beside Whitewoods Stores. As I walked away, a Paynes van heading north crossed to the opposite side of the road in order to park the van right in front of the shop. As I held up my arms in a 'what are you doing?' gesture, because he was just a couple of feet from me, he wound down the window and verbally abused me, at which point I remined him it was a pavement.

Outstanding service and attention to detail. The Engineer was extremely helpful and completed the job efficiently without any drama or chaos. Will always use Paynes as they are the best of the best. Keep up the good work. Thanks Arnold Pinto from West Byfleet

Professional, efficient and helpful annual service of air source heat pump and associated system.

We had a problem with a leaking loo, Paynes responded speedily to my request for a visit (within 24 hours). The Plumber quickly identified the source of the leak and repaired the fault - what's not to like?

I contacted Payne’s when we had no heating/hot water which we assumed was due to the control panel linked to our boiler. I requested a new panel & installation. On inspection the engineer discovered it was an electrical fault requiring an electrician. However, the engineer did a temporary fix to reinstall our heating/hot water to help us given the situation. We were very thankful for this response.and the professional manner in which it was dealt with.

Pool heater malfunctioned. Called Payne's electrician and they came as soon as there was a free slot. Checked the heater and decided it was the element that was burnt out. Had a new heater intalled since this visit, but unfortunately it was discovered since testing the heater by the pool engineer that the RCD needs changing as well, so had to call Payne's electrician out again. Not sure if i could have saved some money had the faulty RCD was discovered in the first visit. So will give 4 instead of 5 stars.

Arrived to repair boiler same day. Very pleased with work done and bill was less than I was quoted before the job.

The company is extremely Professional We have had a couple of different engineers out and both were friendly, on time and very efficient. We did have a small issue one year and they were back in a flash to resolve Good value, have a loyalty scheme and really responsive Highly recommend

The engineer arrived within my time slot and was very proffessional in the he e relates with me. Engineer was able to find the fault ontime and explained possibke solution to my complain

Easy to book - quick appointment arranged. Friendly engineer. Recommend this company.

Paynes have serviced my boiler since they installed it a few years back. I have always found them to be professional, courteous and good at what they do. I will continue to use them.

Central Heating broke down and I called Payne’s as the nearest to me and dealt with a very helpful lady over messaging. Got an appointment for same day even though I was a new customer. Engineer sorted problem very quickly and efficiently. Excellent service all round

Engineer was on time, was friendly and helpful and sorted out the problem. Thanks Jim

I have been a client for Paynes for several years getting my boiler serviced and for other plumbing jobs around the house. Paynes have always been punctual and the service I get from the engineer has always been excellent. I must admit this is a really pleasant change from the service I have received in the past from other plumbers.

Quick response time with super friendly and helpful staff

Used Paynes for heating and solar service - good local professionals.

The heating engineer serviced our boiler during the pandemic, he was very professional and gave advice about future boiler update installation we had asked him about.

Brilliant service boiler broke rang on a Wednesday night very late, boiler man came the next afternoon part ordered and fitted by Friday 10am! Amazing don't know his name but I hope he enjoys the bottle of gin 🍺👍🏻

Got an appointment with no fuss, engineer did the boiler service and gave me feedback and advise to help with the rest of the heating in the house.

We started using Paynes for regular servicing of our boiler 3 years ago. On the 3 visits and other occasions they have come to us on time and carried out the work very efficiently and with good humour. Nothing is too much trouble. They have a good team of engineers. They are quicker to carry out repairs than the bigger Companies; you are a person not just a number - well worth knowing about Paynes - gives one peace of mind if anything goes wrong - they will come to your rescue as quickly as possible.

Very efficient, professional and helpful. The engineers are always very pleasant and human as well as being good at what they do.

Marvellous company. Friendly, competent, really good engineers, have used them for heating, plumbing and drainage and solar panel installation. I would not hesitate to recommend them.

I have not been sent an engineer. Just kids that play games. 1st visit I was in so they left card outside incase I hear them post it. 2nd visit I really wish I recorded. My front door was wide open from 8:30- 11am due to other things going on . So no card this time can't get away with that this time so went down as no access. Hahaha it wasn't even a Friday. I live in a council flat all the five stars underneath a probably private.

Paynes installed new Worcester Bosch Central heating boiler 5 years ago and have attended to service it annually. From Customer Service contact through to engineers professionalism, courtesy and time keeping I can thoroughly recommend this company.

As always a very professional & prompt service, engineer explained all that he was doing & why. Have used Payne's for years & always been completely satisfied with their service.

We have been customers of Paynes Heating & Plumbing Services Ltd for 8 years and used them on our new build and ongoing maintenance and servicing We can highly recommend them in all aspects of plumbing and heating.

The engineer arrived exactly to time, provided a very professional job, everything left clean + tidy. Very impressed with the standards displayed.

Second annual boiler service (oil) by Paynes. Warm, friendly, efficient engineer; highly recommend.

Fantastic no fuss work carried out by excellent experienced friendly engineers and to top it off the team in the office are always helpful. Great job everytime thanks Payne

Paynes installed my new boiler six years ago, a very professional young man providing first class workmanship, no trouble spared, taking time to discuss options for ducting pipes and providing a neat finish to the job. Since then I have had my boiler serviced by Paynes every year, again always a polite and efficient engineer attending, leaving the work surface clean and tidy. They send me a timely service reminder which saves me wondering when the next service date would be. Well recommended.

Professional as always and boiler service done quickly and efficiently for another year

So impressed by the great job done on our boiler sorting a problem that has been an ongoing battle for us for a year. So glad we took our neighbour's advice and tried Paynes. I would definitely recommend them.

Thank you Paynes, for attending promptly and for courteous, professional service. I would appreciate a reminder message a day before, though...I almost went for a long walk this morning and would have missed the engineer's call!! I will make an appointment for my next annual service with Paynes. (Please remind me!!)

Very helpful and friendly, despite me leaving the boiler on so it being rather hot for him to work on!!

New replacement Boiler and controls - comparable price with other quotes - prompt inspection and advice - timely installation date - work completed as ordered. Have used in the past for boiler maintenance and servicing. Will continue to do so.

Excellent service that quickly resolved my boiler issue.

Noel from Payne’s came and installed our combi boiler on behalf of Tandridge Council. He was brilliant throughout his three days here...professional...reliable...clean and respectful. Extremely happy with the work he carried out. And especially as this work was all carried out during the current Covid crisis. Total respect, many thanks to him and Payne’s.

Quality was high. Good value for money. A thoroughly professional job was carried out. Responsiveness and punctuality were excellent.

Gas boiler had its yearly service. Engineer was very pleasant and gave boiler a thorough check over. Let's see how the boiler is holding out over the next year. The price of servicing has gone up steeply from last year!

After a really friendly and informative first visit when the options were discussed without any sales push, a quote was received within 24 hours. When the guys arrived to fit the boiler they were considerate and worked their way around any issues before cleaning up well, talking through its operation and leaving on time. Very pleased and thoroughly recommended.

Payne's have been looking after all my plumbing and central heating need for a number of years. First class service and very attentive staff.

always respond quickly, engineers know their stuff and are polite and helpful.

Everything was great! The service and help given was deserving of its 5star rating. At last I have my solar panel's energy recording again after a fuse burnt out. All forms of communication are excellent, including the on line chat. The engineer was punctual and polite, keeping the necessary distance! I shall be using them for all my plumbing and heating in future, especially as their prices are reasonable.

Every time I have used Paynes they have sorted everything professionally and punctually I use them for my annual boilers services. over the last 24 months they have installed 4 new boilers for me, great job

Payne's originally installed our new combination boiler and associated major plumbing alterations four years ago. We were very impressed then, and continue to be as we have our boiler serviced by Payne's every year. Always on time, always polite and friendly, always a professional clean job and good price. Thanks Payne's!

Excellent service freindly engineer, will use again.

As I have recently moved from America to the UK, I was looking for help servicing and renovating my new flat. With Paynes, I was beyond impressed. Everyone who came in to help showed up one time, came in with a positive attitude, and prepared for the unexpected challenges that each day would bring. Further, the final product looks better than I could've imagined. Unlike other companies, Paynes is a family business through to its core values. The quality of their work is unmatched, as you as the customer are their main focus. I couldn't be happier to recommend them to anyone in need of any of the services they offer!!

Very quick response to request for boiler service. Friendly engineers. Great service thanks

Payne's is welcoming when I ring and provided professional, prompt service when I called them earlier this month.

Had Payne’s out 3 times as my heating wasn’t working and each time I was told they had fixed the heating.When they had gone the heating wouldn’t work again.Paynes organised the manufacturing company of the Boiler and Thermostat to come and check everything.The Boiler company engineer came out and I explained to him what was happening and right away he went to the Thermostat and Recalibrated it BT pushing the button and holding for a few seconds and Magic I had heating.Tonight 21/01/2020 I phoned at 5.15pm and left message on their emergency number to ring me as my heating had stopped .Paynes shuts at 5.00pm that’s why I had to leave a message .I phoned back 6.00pm and this time a person picked the phone up and I explained to him the problem and told him I was in sheltered accommodation and disabled and he told me he couldn’t get to me until Wednesday am.I asked for the Directors name whose name is Andy Payne and when I asked who he was he said I’m the boss Jack Payne and even though I’m disabled and in a wheelchair didn’t matter.I informed him that the contract with Tandridge Council Gaurantee suppliers call out on emergencies always and he hung up on me.Doesnt shock from all the stories I’ve heard about Payne’s.

Back in December we had our annual boiler service, had a very pleasant man who was also showing a young man how things were done. Sorry I don't remember his name. Everything was left in immaculate condition and the boiler is going well.

We have used Paynes for a complete new central heating system and thanks for all their engineers for being professional, clean and tidy. They have always sorted out any problems quickly and efficiently

What a great company! Very informative and professional. They installed my new heating system just before christmas and i cannot thank them enough from the first visit until the last, they made me feel at ease throughout the whole process. Dont look any further if you need any heating works done. Thank you Paynes

Andy and his team were excellent throughout the project, great quality of work and attention to detail, responsive, friendly and very professional. A high standard, we were delighted with the results.

Having had a new boiler installed by Paynes I have now been waiting over a month for 3 radiators to be fitted. As a consequence I have been without central heating for more than 4 weeks and already into my guarantee period with the new boiler without knowing if it is fully functioning. Failure to close the side vent off meant the inside of the boiler has been exposed to the elements during this time although this was resolved on Thursday.I am still waiting to be contacted with a date for this work to be completed. Communication appears to be a major issue even on a costly job as this is.

Don’t under any circumstances have them do any work for you all cowboys. Come for 7mins. And say thay have got to go all give out safety certificates on boiler that don’t work. You have been warned God only knows how thay got a contrack with Hyde. Housing. Be told don’t stand for there nonsense. Totally rubbish. Read the reviews all can’t be wrong. You talk wat people have on there shoes. Hyde gave you a contact but I’ve got to get my own contractor because you cow boys are as good as a ash try on a motor bike. On the phone you talk down it people. So why should thay look up to you your only a PLEBS

came round friday to fix leaking boiler, said it was o,ring , and could come back monday to fix it. I took monday off work and called you to see what time you would be here, you said you has to order expensive parts for boiler and estimated £650 ,and couldn't do it today, ,it was just a o,ring £80 !!!! From professional company not paynes

Very professional business

They installed a Worcester air con unit into late night bar. Quoted price was better than the local competitors, engineer text to give an estimated time of arrival, was very clean, polite and hard working. The air con, engineers and customer service was second to none. Highly recommended.

Great work expertly carried out. Would recommend.

Absolutely fantastic!! Very professional, polite and clean. Heating fixed within an hour!! I’m so happy. Thank you

Disgusting firm, they are contractors for Hyde housing and have left us without heating for 11 days. We have a newborn baby in the house and they expect us to wait another 8 day's.