Ross McKenzie Ltd

Excellent service from Ross McKenzie Ltd, highly recommended.

Ross McKenzie Ltd were recommended to us by a friend, when our heating broke down in a house that we'd recently moved in to, we were most impressed with them. Andrew worked extremely hard to successfully revive the unserviced boiler. Once we had heating again, he then reviewed the whole system and pointed out many things that also needed rectifying. Both Ross and Grant visited us to gradually put things right, ensuring that we were finally left with a system that was actually fit for purpose! Overall, they were all very knowledgeable and efficient, their online 'job status' system is a helpful addition and they always turn up when they say they will! I wouldn't hesitate to recommend them to anyone and will definitely be using them again in the future.

Ross and his team were professional and polite throughout the process, showing an expert knowledge of the systems involved and ensuring everything was optimised to our setting. The actual installation took less than two weeks and you’d hardly have known the plumbers had been in at the end of each day as they were so tidy and efficient. Highly recommended.

Excellent 5*

A very efficient booking completed by a polite and efficient engineer. Would not hesitate to recommend Ross McKenzie for boiler issues, service or replacement.

The service provided by Ross was exceptional. Grant who attended our property was professional and helpful. If we ever need any help with our heating I will definitely call upon Ross to solve the issue. Fantastic service!

Great fast service,

Amazing service, quick and professional Highly recommended

We got a new boiler and radiators put in to our house by Ross and his team Andrew & Grant efficent reliable honest friendly very tidy nothing is a bother to them highly recommend them to my friends and neighbours

So pleased I found Ross Mckenzie Ltd, their engineers are always super knowledgeable and happy to answer questions and give their expert advice, their knowledge on my hybrid Daikin system is second to none. I heartily recommend them to anyone looking for a trustworthy, expert team, who provide a great value for money service

job was reported and engineer was here fast. job was done in a tidy manner and professionally. would highly recommend this company and its engineers.

Fantastic service

Ross fitted a complete gas central heating system for us in October 2025 . From start to finish , the job was done to a very high standard ...no mess and no disruption.Would highly recommend these guys.

Fantastic service provided this am by Ross McKenzie Ltd Heating & Renewables and peace of mind my Daikin Hybrid Heat Source pump and hot water cylinder are good for another year. Visiting engineer (Andrew) more than accommodating, detailing the requirement of the service and how the system worked. Great aftercare in addition, with full breakdown of service (Jobsheet), pics and certs provided on their Job Portal for future reference. A+ Service. Many thanks:)

Install of new regulators - fantastic job, done with a lot of care and attention to detail; underfloor has never worked so well since installing these clever devices! 200 years old house is toasty like never before, despite the horrendous ice outside! Thanks Fellas!

Excellent service. Had a problem with my hot water not working. It was fixed pretty quickly and without fuss. Great work, polite, efficient and took care of my property.

My central heating boiler broke down still under warranty. I didn't get any help from the manufacturer so I contacted Ross. He was straight onto it. I asked him to quote me for a new boiler which he did straight away. Within days the new boiler was here and Ross and his team installed it. It's brilliant! My house is warm and cosy after over a week without heating or hot water. Very knowledgable, efficient and reliable. I knew he was extremely busy but he really put himself out to help me in what was a very unpleasant situation. I have used this company for many years and I wouldn't go anywhere else. Very professional and courteous I can't recommend them highly enough. 10 stars !!!!

I would highly recommend Ross to anyone who requires a boiler expert. Great communication, very polite, and most importantly, professional. Ross diagnosed the problem almost instantly and managed to fix the issue immediately.

Brilliant communication and response from Ross and the team. Would highly recommend.

Fantastic service

We had a Daikin heat pump system installed about two months back. After several of the installers made attempts at finding an anomoly in the system, Ross turned up and ten minutes later job was completed and working as it should. After solving the issue that we had with the heatpump from day one using it, Ross then took time to explain some of the Daikin heat pump system settings and then set up the heat pump daily operation scheduale to suite our needs. I found Ross to be a very professional pleasant guy who really knows his job and cares about his customers and I can recommend him and his expertise without reservation.

Ist class service, as always . Grant very helpful with any questions I have, would highly recommend

Amazing service, able to assist me over the weekend and very quick service. Would highly recommend

Ross and his team were super helpful and efficient, explained everything in detail, nothing was a hassle for them. Would highly recommend!

Such a well organised business with excellent courteous workmanship and useful prior email information of who was to attend and when, and a further update with their progress on the day. Nice touch attaching record images and certificates to the confirmation of completion email. The whole process paper free too 👍. Thanks Allan

Grant was thorough, fixed the problem with our air source heat pumps and explained what he was doing and why. Friendly and professional service.

Ross was so quick and speedy to come round to take a look at our aging solar thermal water heating system. Although he did not fit the system he very quickly identified the problem and was back a week later to fix it with the correct part. Very friendly and extremely helpful, thank you!

Prompt service . Boiler was serviced and toilets repaired engineer polite and informative. definitely recommend.

Thank you Ross for excelent communication for each stage. Good to have you back to refurbish your underfloor heating installation! Well done. Thanks again. Lacy

First time we’ve used Ross McKenzie Plumbing & Heating. Communications, product knowledge and customer service all of an extremely high standard. Would highly recommend.

Excellent service as usual

Professional service as always. Reminded of appointment date, arrived promptly and job completed to my satisfaction. Can’t recommend highly enough.

Prompt service provided and when works escalated due to historic problems, the company dealt with the extra work in a speedy and professional manner and kept us informed throughout. Would recommend you use Ross McKenzie Ltd.

1st class service. Very tidy workmanship.

Always been 5 star with rossand he's team over the past 15 years or so

Recently had an extra radiator fitted to our heating system. The engineer was very efficient, cleaned up as he went along. Tested and made sure we knew what to do if, in the unlikely event, there was an airlock. 5 star service as we have always received from Ross and his team.

I recently used Ross McKenzie Plumbing and was absolutely delighted with the service. From the moment I called, the team was courteous, professional, and incredibly efficient. They scheduled my job swiftly, and the entire process was smooth and hassle-free. A special mention to Grant, the plumber who carried out the work. He was punctual, friendly, and extremely knowledgeable. He worked quickly but thoroughly, ensuring everything was completed to the highest standard. His attention to detail and respect for my home were truly appreciated. Ross McKenzie Plumbing has certainly set the bar high. I wouldn’t hesitate to recommend them and will definitely be using their services again in the future.

By far the best heating expert I’ve come across. Won’t stop until the problem is solved. If I ever need heating related services I would call Ross. Thanks

We have used Ross for a while now. The service and quality has always been excellent. The space is always left clean and tidy. Highly recommended.

Ross is always very approachable and helpful with regards all of your heating requirements - friendly, hard working, reliable and extremely helpfu both Ross and his team do top class work - always a pleasure to use from initial booking process, through too the actual workscope - they come highly recommend! 5 star all the way!

Air Source Heap Pump installation. Professional, reliable and overall quality installer. Grant worked hard throughout and it has shown in the final product.

I was recommended Ross from a friend. Best recommendation that I could have ever received. He made a thorough calculation of my requirements and offered honest advice prior to quoting for the job. Ross and his team worked efficiently throughout the installation of my ASHP and his team treated my home as though it were theirs during the installation. His advice appears to have been spot on as my home and water supply have never been warmer and at a fraction of the cost prior to installation. The cost was as quoted😊

Great service from Ross and his team. Always prompt, professional and a pleasure to deal with. Highly recommended for all your plumbing jobs.

Ross attended our house yesterday to look at the sub par performance of our Daikin Air Source heating system. He quickly suggested a few areas we could improve on due to us not having the knowledge of how best to work the system, which all quickly made a very positive impact on the efficiency of our heating and hot water systems alike. If you need anything relating to Daikin/air source heating there’s no one better to contact. Thanks again Ross!

Superb company, I would highly recommend. The engineer (Drew) was professional, friendly and knowledgeable. He was also diligent and persistent, not leaving until the boiler was fully working again. Ross was also brilliant, providing help and reassurance over the phone. Their service was excellent. Thank you so much guys.

A professional faultless service received from RM Plumbing. Chris came to service our boiler and instal a smart controller, he completed the work without any fuss and took time to clearly explain the functionality of the new system and the supporting app. We would highly recommend RM Plumbing to anyone looking for a quick and reliable local service.

Turned up on time, did the job required, workmanship was very tidy. Would definitely use RM Plumbing again. No hesitation.

Great service, very efficient clean and prompt.

We have been using Ross for I think about 10 years. Initially he solved a boiler problem that others failed to fix. Since then he's taken care of all plumbing and boiler issues. He is so professional but also cares about his customers and will do the impossible to try to deal promptly with the emergencies that can occur

I have a heat pump. I have it serviced yearly & these guys know what they are doing. I’ve always been pleased with the job done!

First class service. Arrived on time everytime. Ross and his team are very professional. Ross himself is very knowledgable and takes the time to investigate issues provide solutions all the while explaining what is happening and why. Really went out his way to help, couldnt have asked for more. Very happy will be using RM always for the future, I highly recommened.

Ross has been brilliant. Such a nice guy full of ideas and a great plumber

Ross is highly knowledgable approachable guy who runs a professional and price sensitive business. He is always happy to answer questions and much importantly to give you honest advice that won't necessarily be what you were thinking but is always the best fit. highly recommend!!!!