Smiths Heating Services Ltd

Ease of getting the appointment for annual check. Visit occurred at the expected time and completed satisfactorily

Smiths Heating Services are top-notch. Always professional, fairly priced, and easy to communicate with. They’ve handled every job with care and efficiency, and I’ve always felt confident in their work. Highly recommend them for anyone needing reliable heating services!

Smiths Heating Services have worked on various jobs for us for years and we have always been very satisfied with their work. Their installation of our boilers was first class. They do the annual service of the boilers and also stepped in at short notice to identify and rectify a heating problem for our daughter as well as installing a new boiler for her. They have also carried out bathroom refurbishment and general plumbing work for us, always to a consistently high standard. Richard leads this family business with great professionalism and integrity, which is also reflected in the attitude of the rest of the team. They are invariably reliable and courteous and always work efficiently and tidily. Richard has proved to be immensely knowledgeable about all things heating and plumbing, an expertise which filters down through the company, particularly to his son, Tom, who has also been quick to develop their knowledge and expertise relating to technological advances in their industry. In my experience they correctly identify our needs as customers and seek to provide the best solution possible, always communicating clearly and calmly, which I very much appreciate.

Tommy fitted an air con unit in my new summer house, great job, easy to work with and the lads did everything as expected and agreed.

New boiler, alterations/upgrade to pipework/central heating system and two new radiators. Excellent work by Richard and his team. Highly recommended!

Smiths are simply the best - just watching the team at work is a pleasure - the skills, the care, the attention to detail is unmatched.Nothing is too much trouble and you feel youre with experts who care from the very beginning, and including follow up support. If you're looking for any kind of heating/plumbing/boiler/heat pump systems/upgrades/fixes etc I wouldn't look elsewhere. We've been turning to this family business for several years now- from keeping our old oil boiler working, to now upgrading to a brand new heat pump system-(so far so amazing)- and feel very lucky to have found them, Cerys

these guys are definitely 5* Very quick to visit, quote, start and finish the job to a very high standard. We will now use on a regular basis and highly recommend them

Used smiths to replace our aging WB boiler . Service was really good and the lads most pleasant and tidy in the house. Fingers crossed that there will be no problems but am confident that if any issues arise they will resolve them speedily

I've used Smith's Heating Services twice now, and it's a relief to find a trades company who you can rely on. The first job was fitting a pump overrun, replacing a pressure reduction and relief valve and a new expansion vessel. The second job was servicing our oil boiler, Tom got all the baffles cleaned up (it was a right state, likely not serviced in the 5 years it has been installed) and dropped the boiler output as it was far too high for our system. Tom really knows what he's talking about - Smiths will be my go to for heating.

Excellent service as always, recommended.

Fantastic local company came out the same day and saved from the freezing cold after our heating failed thanks so much 😊

Tom was Brilliant - very professional and knowledgable. He spent a lot of effort throughly cleaning every part of the boiler and setting it up perfectly. He left everything clean and tidy.

Great family business. Very professional, friendly team who are always helpful & happy to offer advice

Called Smiths out several years ago to help with urgent boiler repair. They responded quickly, sorted the issue & were friendly to deal with. Have used them ever since for my annual service & they still provide friendly high service.

Very efficient and thorough. Will definitely use again and recommend to others.

Smiths recently undertook a job fitting all the plumbing and a water heater for our company making Shepherds Huts. Although it was quite a complex job and new for them they were amazingly patient and helpful throughout the build and great to work with. The end result is fantastic both in it's function and looks. Couldn't be happier. Sanctuary Shepherd Huts

Can highly recommend Smiths Heating Service. The year goes so quickly I really appreciate the annual reminder that my boiler service is due. Always arrive when they say and the engineer clearly explains the work/checks that have been done in language I can understand.

Having used Smiths for our boiler servicing for a number of years we used them to install a new central heating system. The engineers arrived promptly and immediately put protective floor covering in all areas they would working. The installation went perfectly and the engineers answered any of my questions and kept me informed at each stage of of the installation ,on completion all area in which they had worked were left clean and tidy. It was a pleasure to have Kevin and Kieran do this work in which they took great pride and completed to a high standard.

Unfortunately I had a bad experience with Smith Heating. It sounds like this is the exception but I feel I should record it. Zoe helpfully offered an engineer for a same day emergency callout to mend a leaking boiler. However this visit was postponed twice over 36 hours. The next slot she offered was three days later - at which point I decided to call another firm. The excuses sounded a bit suspect ("he's really sorry but he's had a blow out on the motorway"). I sense the company might be over stretching. Better to say no to an emergency job than to make a promise you can't deliver on, surely?

Every member of this company involved in the installation of our new boiler was Knowledgeable, Efficient, Courteous and Hard Working. The standard of care and attention was outstanding.

First time using Smith's and throughly delighted with them. Polite, Knowledgable and Professional from start to finish. Highly recommended.

Great service as always helpful and informative

Great service. Professional, on time & well priced, cant ask for more.

Smith's Heating Services have 100% boiler system knowledge and have supplied me with an extremely usable, up to date unit. I am really chuffed with installation, timescales and end product. Yes, there were problems along the way, but all of these were correctly analysed, discussed and resolved so now I have a fully functioning unit.

The team are great, reliable work and good communication

Great service from Smiths after old boiler died. Quick response and turn around time, professional and knowledgable workmanship - felt very much in safe, trusted hands.

Mark was brilliant when he came to service our boiler. He took time to investigate and advise on other issues with our system. Professional, friendly and positive. The bill was reasonable too. Will definitely use again as I felt we were in safe and honest hands.

Excellent service and really nice engineers...thoroughly recommend them.

Too busy to care. I called receptionist to organise an installation. The plumber came around and took some notes -perfect. I kept chasing for the quote for weeks and was given excuses for the delay. A month later it transpired they hadn't done one, but didn't think to tell me so I can ask someone else. This winter is expensive and cold, they should just be honest from the outset rather then waste customer time.

I can highly recommend this family run business. My heating had stopped working downstairs, and Tom, one of the excellent heating engineering team, came out to look at it, and then ordered the relevant materials and fixed it within days. Not just a really professional good job, Tom, Zoe and Richard and the rest of the team have been really courteous and helpful. Tom was a pleasure to meet, he is so polite and friendly. It is fantastic to find a local, family run company. I wholeheartedly recommend them to anyone needing heating and related repairs. Absolutely brilliant and I am so grateful for such great service and a very good price too.

Excellent service and value - we wouldn’t use any other heating company. We used Smith’s Heating Services for the installation and have had a yearly service for the past 5 years, they have never failed to provide a fantastic service.

top class

Tom did an excellent job explaining and fixing the problem with my boiler.

Made the appointment for Boiler service and repair …. Mark from Smiths arrived on the date but late in the day …. Which was great service as many companies would have not attended ….but defaulted to another date …. Professional …. Knowledgable … efficient and great customer communication …. I would thoroughly recommend Smiths to any potential customer …. They are my “go to” Heating Engineers and Plumbers …!!! Many thanks … Martyn Baker Stokenchurch

Reliable, hard-working, friendly team with quick response times.

Very good installation and very neat and tidy. Recommended.

Excellent service, responded within hours, came the following day and solved the problem on the spot - within an hour our heating was restored. Will not hesitate to use again.

Use this company every year for central heating maintenance. The best possible professional service. Always on time, always polite, always explain things too. Very highly recommended.

Excellent service, highly recommended

Very courteous service. Sam and his colleague where friendly and clearly knew they trade inside and out.

An excellent company to do business with. We had issues with our heating system and also our water pressure which took some work to the infrastructure. The whole team was great to have here for a week and the work was done in a very professional and practical manner, with excellent results. Punctual, tidy and correctly done with no shortcuts. Highly recommend Smiths Heating.

Work completed as promised and an existing fault fixed that other previous service engineers (Different company) had missed.

smiths heating did exactly what i required in fitting my new heating system . very clean and tidy and finished to a high standard and done in only 3 days . polite staff easy to get on with , well done .

We obtained a few quotes to replace our ageing gas boiler and Smith's estimate was by far the most comprehensive of them all. It was not the cheapest, but we thought best value for money. The installation of the new boiler, water softener & replacement kitchen tap was conducted professionally, neatly & although the work took 3 days, every stage of the process was explained so that we understood what was taking place. We had 3 plumbers working in our home at any one time & all were polite & respectful but Sam was especially helpful. After each job was completed, everything was left clean & tidy. Typical of their professionalism was the matching & finishing of the brickwork around the outside flue. Very impressive. We were more than satisfied with Smiths Heating Services & highly recommend them.

Great Service, polite efficient and on time

Am so happy to have discovered Smiths Heating Services Ltd and want to say a huge thanks to Kevin and his team for not only coming out quickly to diagnose the cause of our faulty shower was due to a faulty shower pump but also for replacing it for a better / correct model. Friendly, kind, considerate, trustworthy, reliable, efficient, tidy and simply wonderful! Thank you! Would highly recommend!

Our boiler broke and left us without heating or hot water. When I called Richard he was reassuring & gave me a breakdown of likely reasons for failure as well as potential costs for fixing the issue, depending on the cause. Tom came by the next day to assess the problem & fix the boiler (faulty transformer). He was very polite, knowledgeable and efficient in his work. He also gave me the option to replace the transformer with a (working) second hand one to save on repair cost. Overall I was very pleased with Smiths Heating Services, I would highly recommend them!

Smiths Heating Services Ltd quickly repaired my 18Ri Worcester Bosch gas boiler after a total loss of power. I would therefore recommend Smiths Heating services Ltd to any Worcester Bosch owner.

This is a great company. They were very knowledgable, polite, reliable and respectful. The work (boiler installation/ immersion / radiator flushing and new valves all fitted in the time scale we were given. The team went above and beyond to reflect their company values always smiling. Thank Tom, Kai and Sam. We will keep your details and definitely recommend you.

They serviced my boiler last year and did a good job,and it's now time to do it again.I phoned to make an appointment but had to leave a voicemail, had no reply so i emailed and again no responce.

Not heard back from them ?

Very easy to contact via messenger, arrived as agreed and promptly fixed the issue. Very impressed.

Tip top plumbing service.

Richard Smith is responsive and always does a professional job. Whether he comes out or one of his team. Smiths put our new boiler in last year, clean, professional and good value for money. We had some little issues with something not related to the boiler and Richard came straight back with guidance via email which fixed the problem. Hot water just stopped working this weekend and Smiths sent one of his team out today! Brilliant!

Excellent service and communication. Would thoroughly recommend.

A reputable family business with very knowledgeable, polite, tidy, friendly and trustworthy staff. Excellent value for money and great customer service.

Found online, fantastic quality and service from this family run business. We needed a full heating removal and installation. After having many engineers over to assess and quote, our confidence was instantly gained by Richard and Smiths Heating Services. We followed Richard’s recommendations and couldn’t be happier with the outcome.

Richard and his team did an excellent job installing an entire new central heating system for us. They navigated all sorts of weird and wonderful plumbing to find pragmatic solutions to the problems as we will be later renovating the property. They communicated frequently throughout the works to ensure it was as we wanted it - particularly as we were not on site through the works. We would highly recommend Smiths Heating to anyone looking for the services they provide.

Found through a quick online search. Wanted to use a local business. Urgent work was fitted in good time as per the initial quote and estimation - full boiler replacement. Realistic expectations managed and met. Father and son team work seamlessly together. Excellent customer focus with good follow up service also. Was really nice to listen to them getting on so well! Would recommend their service to others. As well as continuing to use them myself again in the future!

We had an emergency situation when our boiler broke and was beyond repair. We decided to get a Worcester Bosch boiler. We found Richard through the manufacturers web site. What can I say, superb high quality service provided in a very quick time. Richard and his son Tom did a fantastic job. Very personable father and son team with customer focused communication skills. Could not have asked for more. Kind Regards Andrew

Very quick professional response.