Ho'ton Heating Ltd

Excellent service from start to finish - recently had my new boiler installed by Hoton Heating and would definitely use them again in the future. From the initial quote Neil came out and was very personable and knowledgeable. He spent a good amount of time talking through options and looking around the property making sure I was well informed about the job. I had 3 quotes for different installers and can say that Neil was the most thorough in explaining things clearly, which made them an easy choice to complete the work. The two lads who came to install the boiler were just as efficient/friendly as Neil. I’m very happy with the work completed and they were efficient at responding to emails/returning calls throughout the process. Overall a good service at a fair price - can recommend this business to anyone.

Excellent service provided by Ho'ton Heating. When I contacted them about the boiler not working and having no heating and hot water their response was immediate. Neil came back with options and costs and the new boiler was fitted within a couple of days. Phil and Dave the fitted the boiler were very professional and did a clean and tidy job in the timescale given. Would definitely recommend this company and will continue to use them for future servicing.

Another great service. They spotted the issue straight away and was sorted in no time . Thanks again

Friendly and First class service Thanks

Hoton Heating is an absolutely trustworthy and honest company that I have dealt with over several years. Totally reliable and professional in all aspects of customer service. Niel is a pleasure to deal with and extremely knowledgeable. 100% recommend them with no resevations

Excellent service from your heating engineer. He was here over 1 hour and everything checked properly not like other companies that have served my heating boiler thank you for excellent service

Really fast and quality response

Contacted Hoton Heating to investigate cause of cold radiators. Multiple blockages discovered on initial investigation. Two engineers (Phil & Dave) came back to sort problems out. Blockages cleared with minimal fuss, disruption, or mess, the lads tidied up after themselves and were professional throughout. I would thoroughly recommend Hoton Heaton to anyone who is experiencing CH problems.

Once again an excellent service from ho'ton heating, they sourced and installed a new gas fire for my 87yr old mother who relies on her fire , special mention to engineer Derek who has done several jobs for my mam , an absolute gentleman and to Neil who kept us fully informed, nothing was to much trouble, brilliant company and customer services, would highly recommend, thank you

From the time Neil arrived to give us a no obligation quote, till the two and half days it took his technicians to install our combi and eleven radiators. The company provided the best service and got the job done no problem! Very polite, friendly and understanding. We also appreciate the cleanliness, carpets and floors were covered, furniture put back in it’s place, everything left clean and tidy, cannot fault them. Could not be happier with the service received. The office staff were also a Pleasure to deal with and the invoice was sent through by e-mail and arrived quickly after install was finished. I recommend this company if you want a professional job done on your heating. Would definately recommend Hoton heating, What more could you want? One year on we just had our first service the Worcester boiler has not had any issues and the service was professionally done and the technician was both pleasant and informative.. 5 star

Really pleased with the service provided, very helpful and patient. Although the problem wasn't solved completely, that was down to a faulty hive not them. Would not hesitate to use them again.

Helpful and knowledgeable repair to my rather old boiler . Professional service and additional advice . I will use Hoton again .

After doing a lot research plus a number of supplier quotations, we're so happy we landed on Houghton Heating. Fantastic local team from start to finish. Neil did the survey and priced the job, and answered all my Qs (we had quite a few). Then Dave & Phil did the install. They went the extra mile for us on a few things, and were so nice to deal with - being courteous, on time and tidy. Nothing was any trouble. Importantly, it was clear they've done 100s of installs over the years, so we were in the best of hands. I wouldn't hesitate in recommending the team at Houghton Heating!

Efficient and effective service, booked in quickly from point of contact. Staff were excellent about using my preferred contact method, as well as liaising with a third party when required for accessibility. Payment was easy, with a variety of methods accepted. The engineer provided information on a part that may need fixing in the near future, and this information, and a quote for fixing, was also provided by a follow-up email.

No fuss and no hassle. Great local firm more than happy with the quality of there work and pricing. Will most definitely engage their services again.

Excellent service from when I phoned to book appointment to the day the boiler got serviced even when I had to cancel original appointment at short notice and was quickly sorted by Callum by rebooking the following week there was no hassle, engineer was very polite and helpful done a through job including sorting out thermostat which was not scheduled Would defo recommend and you have one happy and satisfied customer 😃

fantastic services and spot on My new toilet special height fitted for my disab;ed husband The team were very kind and patient with my husband will be using them soon to get new shower cabin

Can't praise this company high enough from meeting Neil who talked me through the initial stages of what I needed doing and providing me with a clear estimate, to the two engineers Dave & Phil who made what potentially was going to be a stressful week for two OAPs into a walk in the park the whole house central heating needed replacing but they wouldn't let us lift a finger and when they finished you wouldn't have known they had been in a breath of fresh air in this world of cowboy builders. I can truly recommend this firm for any of your plumbing/heating needs and will certainly make them my first port of call for any future work IanFisher

Very good service highly recommended

Ho’ton Heating, have just installed a new boiler in my property. Very good service and great guys doing the work. I would definitely use them again. Nigel Hall

Ho’ton heating have been superb. They replaced a boiler for us and they did such a good job we’ve had them back to do our shower, utility and more. They are attentive and friendly. Given we’re deaf and it can be hard to communicate with us - they have been brilliantly adaptive and caring in their approach.

Got everything sorted, I'm hopeless with this sort of thing but plumber was knowledgeable and patient, I also had to nip out to appointment and plumber made sure our pet cat was let back inside once he was finished while I was out. Thank you!

The service, call backs and work done was excellent. I would highly recommend this firm- they have a great team working for them.

From the initial house call to the boiler installation Hoton' Heating were great. Neil took time to explain the potential issues as our existing pipes were smaller than required for most modern boilers. He gave me 3 quotes, for me to decide which option I wanted. He recommended a Valiant boiler which is more tolerant of smaller pipes and so less likely for the need to install new ones. The actual fitting went very smoothly. The two lads were prompt and worked all day, keeping me updated. They were very tidy. Would certainly use again although hopefully not for a few years.

Top class company. Hoton heating recently installed a new boiler at my property. The service was excellent from start to finish. Neil supplied me with a comprehensive quotation and every aspect was carried out with first class professionalism. I couldn’t fault the installation engineers, they were efficient, friendly and knowledgeable about the system. I wouldn’t hesitate to recommend this company, for me, they have been a great find and I look forward to them completing the annual services.

Great company, prompt,efficient service. Great friendly engineers. And sensible prices.

Cannot fault the service provided when needing a new boiler installation. Great set of staff.

Visited me within 24 hours of first contact. Discussed my heating problem thoroughly before offering a number of solutions. Provided written quotation for replacement boiler the next day. Engineer's arrived promptly and completed the job within the time quoted. All staff were professional and competent throughout. Can't recommend this company high enough.

Recommended by a neighbour this is first time we have used Hoton Heating. Very pleased with service, promptness and courtesy of engineer for annual service. will use again

Very quick service, provided new fan & repaired my Mums boiler in an emergency. Good price, efficient, sympathetic & friendly. Very patient during multiple phone conversations. Thankyou so much, Chrissy.

Excellent. (Especially for late on a Friday night)

Wouldn't hesitate to recommend the team at Ho'ton Heating. Came on time and completed the installation of my new boiler within the timescales advised at the price quoted. Can't ask for better than that.

Had a pleasant meeting at my home all explained I now understand what happened apology to Lyne and all will need to control temper.

Fitted a new boiler. Excellent service. Explained the different options before purchase, as well as giving prices for every option. Lads who fitted it did a brilliant, clean and neat job. Will definitely use them again.

Good value, quick and friendly service

Used Ho'ton heating to get my boiler serviced. Great service from booking through to works completed by the engineer.

A very good service provided throughout from start to finish. Professional and courteous and all completed and turned around with great service and attention to detail. Hoton Heating were recommended to me and I recommend them for their great service.

Great prompt service from Hoton Heating today and sorted this issue while on site. Thanks alot.

Excellent from start to finish. A complicated job with two boilers needing replacing in one house but nothing was too difficult. The whole team, from quote to completion, worked with us, asked questions about what we wanted, answered our questions, explained how new systems worked and left all areas clean and tidy. A huge thank you to Neil for his visit and the quotes and to Phil, Dave and Ryan for the installation of the new boilers. First rate job.

Excellent service and really good quote ,turned up spot on time very little mess when the 2 lads were working and know mess left when job was finished and really helpful showing me how it works grate job

Had our boiler serviced today which was carried out the next day after calling to book. Very competitive pricing and would definitely recommend and use in the future.

I have been very impressed with Hoton Heating. From initial contact with Lynn, subsequent survey and competitive quotes by Neil to the resulting combi replacement by Derek and Ryan. Everyone has been polite, professional and knowledgeable. Thank you.

Had New Worcester Bosch boiler fitted by Hoton Heating Ltd - Was same boiler from British Gas, but significantly cheaper. Had survey completed by Neil, who was great & explained all available options. Boiler was then fitted a couple of weeks later by Derek & Ryan; Professional from start to finish - arrived on time, kept me posted on how the job was going / any issues. They also phoned back the next day to check that everything was working as expected. Would highly recommend Hoton Heating Ltd & will definitely be using them again for any future plumbing/heating work. Many Thanks.

Faultless service from Ho'ton Heating yesterday when we developed a problem with our boiler due to it needing servicing. I spoke with Neil in the morning, and he was very helpful and took pains to manage my expectations around timescales and fees, given that they were fully booked for the day. However, the team managed to fit us in on the same day, which we appreciated so much. Our engineer, Steven, was polite and efficient, explained everything he was doing and what had caused the fault. He not only fixed the fault, but did our service too. Callum, doing the administration, was efficient and polite too, calling to check details and issue an invoice for a very fair £120. I would not hesitate to recommend this company, and will use them for any future boiler services and repairs.

Two replacement radiators fitted: I found the HH quote fair and I liked that the home visit to assess the job and estimate the cost was the best of 3. Fitters arrived on time and on the agreed date. They were pleasant which made for a good experience. There were various payment options but I made a point of calling into the HH office and paying in person - an option that may suit others.

Boiler Installation Excellent service. Wouldn't hesitate to recommend

Excellent customer service,all staff very helpful. Engineer stayed almost an hour after his finish time so we weren't left without heating or hot water. Very highly recommended.

A fantastic Worcester Combi boiler installation in the garage to replace the conventional boiler in the kitchen. Excellent experienced workers that found solutions to problems encountered (extra radiator provided but pipework was blocked) friendly, punctual and cleaned up after themselves. Can highly recommend Ho’ton Heating 😀

Used Ho’ton Heating for many years for various jobs, last job was a yearly boiler service carried out on 22/8/2024 by Steven who was professional, his work was of a high standard he was polite & helpful.. I’m now waiting for new radiators to be installed..I wouldn't hesitate to recommend this company.

Absolutely fantastic service from start to finish,repaired my mams gas fire, we were kept fully informed all the way through, highly recommend this company and will definitely use again in the future, thank you so much

Absolutely first class - got caught up in a insurance dispute - but put me and my family first and sorted us out with an incredibly reasonable price and response time. Cannot recommend them enough. Thank You so much

We posted a job on the myjobquote website for a boiler service and Hoton heating got In touch the same day and where able to come out in a matter of hours. The lads that attended where very polite and completed the work without any interruption to our office. Can defiantly recommend and will be using in the future.

Good job fitting bath shower, shower screen and hand basin

A family firm who are very caring and genuine. First class engineers who are clean and tidy in their work. I would recommend them highly

Hot water was intermittently not working from my combi boiler. Vaillant did a test & said my hot & cold pipes to boiler had been crossed at installation. Engineer from Ho'ton Heating corrected the problem very efficiently. He is very experienced & knowledgeable. I'm over the moon that my water is now hotter than ever & runs directly from my kitchen sink tap - previously I had to run my downstairs loo tap to get any hot water from sink tap. Cost was more reasonable than Vaillant thought it would be. Definitely recommend! 👍🙂

Dave and Phil refurbed my bathroom from top to bottom and the quality of the work was outstanding. Inconvenience was kept to a minimum and I am delighted with the result.

Advice over phone was great .friendly and helpful. Definitely use them in future.

Professional service from start to finish after we needed a replacement boiler. The price was extremely reasonable and they did all they could to book us in quickly when it was still chilly overnight. Derek and Jay, the two engineers went above and beyond with the work, sorting out unrelated issues we had and accommodating additional jobs for us. I would have no hesitation in recommending Ho'ton Heating to anyone, they were professional, courteous and work was done to a very high standard.

Good job, well done by your operative , We would recommend your company.

I needed a new boiler and gas hob installed quite quickly. From the first call to enquire, the communication from Neil was excellent and he went out of his way to fit us in for the work to be carried out as soon as possible. A big thank you to Neil and his team, who carried out the work to an very high standard and cleared up so you wouldn't even know a new boiler had been fitted ! It was hassle free, a very reasonable price and a great team. What more could you want. I would definitely recommend this company and they will be my first point of call for any future gas work.

Had a new combi boiler fitted after experiencing issues with our old one. Called Ho’ton Heating and they were very knowledgeable, helpful and competitively priced which made our decision easy. Having agreed a fitment date Ho’ton turned up very promptly and the 2 fitters were excellent. The job was completed within the specified timescale even with a couple of issues arising which Ho’ton dealt with efficiently even though outside of the agreed scope. The fitters kept the mess down and tidied up as they went. So far the boiler is working very well. Given all of the above, if anyone is looking to use Ho’ton then I’d say just do it as our experience was very good in all aspects. Very strong recommendation from me 👍

Really good job , Professionally done and a good outcome.

Wonderful service plumbers very helpful as are staff

All visits on time as arranged. Work carried out to a good standard. Job assessment and estimate good. Pipework blockage cleared, pipework upgraded where needed and filter fitted to system. Engineers friendly, tidy and the whole heating system now spot on. Made a big difference to our home.

In an emergency Hoton Heating were brilliant in their response, after investigation we found that we needed a new heating boiler, it was fitted without delay. Great service.

Excellent service, with professional, friendly engineers fitting my new boiler.

Recently had a new boiler installed to replace the 20 year old boiler previously installed by the same company. They provided a detailed quote with options, explained everything in detail with Neil answering any and all questions. We agreed a date when the old boiler started leaking and over two days we had a new A+ combi boiler installed with Hive thermostat and two additional radiators replaced. The system was flushed and set up and everything works perfectly. The guys were polite, clean and always on time. I would highly recommend.

Fantastic job done, very professional, very friendly, would recommend to anyone 10/10,Fantastic service, very prompt, very professional, extremely friendly, would recommend to anyone

Replaced a boiler with a more energy efficient system, Neil gave me all the options came and surveyed what needed to be done and the 2 lads who came did a great job, Always an excellent level of service from Hoton Heating. Wouldn't use anyone else.

A good job executed cleanly and efficiently.

Excellent service so supportive and helpful I would recommend Ho'ton Heating to everyone, first class.

Used this company numerous times (kept giving them the benefit of the doubt). 1st occasion received a voicemail saying I hadn't paid for a job that was completed when I hadn't received the invoice. 2nd occasion booked in a job and nobody turned up. 3rd occasion booked a boiler service between a certain time frame and on the day nobody turned up between that time frame because the engineer had decided to change his route to suit himself (So I was told). No courtesy call to advise. When I called the office I was asked if I'd like to rearrange? How can anybody rearrange when the engineers are doing whatever the hell they want and not sticking to the the pre planned route and times allocated to customers. Final straw won't be using again.

Ho'ton heating installed my boiler it came with a 10 year warranty from bosch.When my boiler broke I phoned bosch only to be told i..couldn't get anyone out to fix it till the next day I had no heating and no hot or cold water. I phoned Ho'ton and spoke to Neil.Neil came out late at night to see if he could help he managed to get my heating on and I had cold water until the engineer came to fix it.I can't thank him enough for his kindness and thoughtfulness. Neil is one in a million I highly recommend this company there go out of way to help you.

Great service by Hoton Heating fitting a new gas boiler for us after ours was condemned ! 12 yr guarantee by Worcester Bosch for parts & labour - v plsd!

Used for a rental property. Great communication, explained everything thoroughly.

After finding a fault on our old boiler we arranged for a fitter to come out & check the boiler this happened the following day. After speak to the fitter & been informed that it would be better and more cost effective to replace the boiler rather then replace broken parts on a 20+ year boiler we arranged for a quote. This again happened very quickly & after a professional & plesent chat with Neil we made the dissusion to go ahead and replace. The two fitter that came to our home were very friendly & very professional in all aspect of the change over explaining different concerns & coming up with sirlusion which help with a swift change over. The staff in admin which we dealt with were swift with paperwork & again doing everything they could to make our purchase as easy as possible. We will definitely do more bussiness with Houghton Heating & would not hesitate to recamened then to friends and family.

All Round First Class Service - Reliable - Trustworthy - Cost Effective - Excellent Workmanship - Helpful Advice - Good Communications - Friendly - Tidy - VERY HIGHLY RECOMMENDED

Very professional company. They responded quickly and carried out the installation of a whole new central heating system in our home to a very high standard. The cost of the work was extremely competitive and was 50% cheaper than what British Gas had quoted. I would highly recommend Ho'ton Heating.

Very efficient and prompt service with very pleasant staff

Going to be going here for my boiler service from now on. Derek came out to service it and was so lovely! Super efficient and didn’t take long at all! Highly recommend!

Not recommended.

New boiler installation in a different place from the old one. Job done very professionally, friendly & caring engineers. Very little mess & disruption to the house.

I paid £350 for a service, radiators to be looked at and bleed and a replacement part. They failed to leave the boiler service document so I have no idea if they even did this, they did not look at the radiators at all. They do not listen to voice fails and still came out even after leaving 2 messages informing them a date change might be required as the power would be off due to electricians carrying out some work, claimed never to have got 3 separate messages including one left with someone who works for them ...... I cant really believe that a company and fail to get 3 separate messages. Even after informing them that they have not completed the work which they HAVE already been paid for them attempt to bill me extra money on top of the agreed upon £350 .... yet they have not even completed the already paid for work ....... I do not understand why they think they can get paid extra money for failing to complete work!

Our old marathon boiler packed up ,Neil sorted it out for us.they came out the first day of phoning and really cared how we were coping.He and his gas engineer really put themselves out for us. Brilliant company will definitely use them again

Used twice for boiler repair very prompt profession. Had a further none related issue with the boiler and Neil talked me through it on the phone without an engineer visit. A very good local company that does the right thing. No hesitation in using again

Good company - done a good job at a reasonable cost. Replaced boiler and radiators. Would definitely recommend Hoton Heating.

Engineer was very friendly and very efficient I would recommend Houghton heating to anyone

Excellent price and service on new boiler installation. Very professional from start to finish. Highly recommended company

My wife and I recently decided to have our bathroom completely gutted and renewed. I spoke to Mr Neil Drakesmith about it and he said they did this sort of work. He advised me to go to a bathroom showroom that they deal with and look at bathroom suites. We did this and with the help of a nice young lady that worked there we picked what we wanted. Mr Drakesmith came to my house on the 5th Nov to measure up and said we would have the quote within 7 to 10 days. On the 17th of November I phoned him to say we had not received the quote. He apologised and said a girl in the office was off work and he was doing the work of 20 people (This girl must be good at her job and deserves a pay rise). He said I would have by Friday the 19th. It is now the 8th December and still no quote. Why waste peoples time?

I used Hoton Heating after being let down by another company who were a no show. Hoton heating did turn up. They are trying to locate a part to repair my 20 year old combi as it's not letting the gas through to be ignited and heat the water and radiators. Is so nice to wake to a warm house and having hot water from the taps. Thank you guys. You were so today to o.

Provided me with the cheapest quote and were prompt and quick. A few problems were encountered but rectified easily and probably prevented me from getting damp in the foundations.

New boiler was installed. Very efficient and caring, keeping inconveniences to a minimum. Nothing was too much trouble. They cleared up all mess and the took it away with them . You wouldn’t know they had been. Definitely recommended.

Great service, very friendly and quick

Guy didn't turn up excuses

Boiler failed during the lock down it was at the end of its life and Neil quoted for a new one as soon as he could get engineer back to work In 1 week the old one was out and new one fitted with the old messy pipework sorted, great job by Derek neat tidy and very professional, many thanks to Derek and Neil for a great job... Highly recommended.

Great plumbers sorted my problems out fitted a nice new central heating clock

Terrible

My boiler was losing pressure. Over the space of 2 years, Hoton heating charged me over £200 to fix this problem, despite it continuing to lose pressure. I finally decided to get a second opinion, only to be told the expansion vessel had been replaced by a cheap chinese make. Hoton heating had requested my boiler model and serial number, specifically, to order the correct part. They also claimed they had recharged the vessel, when in fact, they hadn't. Would not recommend.

Always good value and friendly service.

Wish I could give zero stars. Ask for quote. Man turned up who attempted unsuccessfully to remove cover from existing boiler and was unable to reattach it properly. Claimed he was 'gas safe' but is not showing as one of the registered has safe engineers for this company. Agreed they would send one of their engineers to reattach the cover properly. I was expecting a text the next day to arrange this but nearly two weeks later this hasn't happened. Quote was supposed to be supplied via email and this hasn't happened either. If this is the standard of service before they have received any money I shudder to think what it's like when they have the cash. Maybe they have realised from the quotation fiasco that they have no chance of gaining this £3-4k job. Very disappointed as initially looked like a promising company. Update 2/1/20 quote received via email two days after this review appeared. They had been busy. They claimed that they were waiting to hear back from me after leaving a message to have the boiler cover reattached. They did leave a message but it was several days late and did not contain the content they said it did. It was merely a message to contact their office. It was quite clear at the time they had been requested to contact me by text the next day with an appointment to rectify. I've checked my phone records. Quotation visit was 11/12/19. Phone call from company wth 'call office' message was received on 18/12/19.

Had a boiler installed by Ho, ton Heating They were outstanding from the quotation through to completion of works. Engineers were very clean and tidy. Excellent job done by local company Would highly recommend to others

Engineer managed to leave or knock our carbon monoxide alarm down in side the boiler he had serviced but luckily I noticed it was missing after he left. However getting them to come back ASAP was hard work and when he did the engineer damaged an internal door. The company has still not paid for damage even after repeated requests. I request for refund of service was also rejected

I would highly recommend this company. Great service and price.

Building supplies

First time using Ho'ton heating. Called for a boiler service price. Price was reasonable and with a range of times and dates was easy to book something to suit me. Shaun came to do the service, friendly, quick but thorough, got on with the job, talked me through the readings and even done things which had never been done on previous services and clearly needed doing. Cleaned up after himself (not much mess just the water which wouldn't of been as much if previous people had done the service 100%) fab first experience using this company would highly recommend them. Lynne on the phone when I called to pay the next day was lovely. Thank you so much really appreciate it.

I would highly recommend Ho'ton Heating. My boiler had stopped working so I made contact and met with their representative Ian. Ian seemed an honest and friendly character. I notified Ian of my financial situation and Ian suggested that I spread my payments over a 10 month period, interest free (as I did not have all the funds up front). I also let Ian know that I am disabled and struggle with my mobility, so Ian suggested that I get a Worcester Boiler, where I could install an app to manage my heating from the comfort of my chair. Pointing out that this will also save me money in the long term, as I can manage my heating both in and out of the house. The work was too a high standard and I will definitely use Ho'ton Heating in the future.