The Edinburgh Boiler Company Ltd

very nice engineer polite fast and done a good job

Robert was punctual, hard-working (even outside while it was raining), knowledgeable and a good communicator. The installation is neat and tidy. Thanks very much! 👍

Great company! Really great staff, efficient, hard working and very professional. Highly recommended. Am a regular returning customer, thanks for all your fab work. Autistic friendly and very understanding of young people who are neurodiverse. This is incredibly important to us.

Edinburgh Boiler Company have transformed my home. My new home came with a boiler in a tight location in the bathroom which was not able to be serviced and a flue that wasn’t within legal standards. Sean and his team were efficient, polite, and patient with the work - our boiler relocation and new radiators were done in two days. Sean could tell I was a little stressed and he reassured me and provided comfort during the most stressful time of my life with a new home. Honestly, if you have a tricky boiler job that’s needing done just know that you are in good hands. They preserved with every challenge and I was kept updated regarding their schedule. I honestly wish I could give more than five stars.

Excellent service throughout. Really good communications, friendly and professional.

Absolutely brilliant to deal with, very easy process from start to finish. From booking the Surveyor and the quote, all the staff I've dealt with, the installers and engineers and ongoing service has been trouble free and stress free. Highly recommend Edinburgh Boiler Company for Solar installations.

Excellent work. Friendly and informative engineer.

I have been a customer of Edinburgh Boiler Company from when they first started . Throughout those years I have had boilers installed in my own home and in my children's flats and have never been disappointed with their products or customer service. Just last week my elderly parents boiler broke down and they were without heating and hot water.When my mother informed me if this instantly The Edinburgh Boiker Company came to mind. I was straight on the phone , an Engineer was dispatched the following day and confirmed the boiler was beyond economical repair. The Edinburgh Boiler Company quoted my parents for a new boiler and install. They even managed to get it all done in a day. The Engineer on the install was polite,knowledgeable and went through the workings of the thermostat with my parents. My parents are over the moon with their new boiler and a cosy home. I honestly highly recommend The Edinburgh Boiler Company . They are a great company to do business with, honest and trustworthy. Their customer service is second to none. Their team of Engineers are highly knowledgeable and always make sure that the customer is 100% satisfied with the work they carry out. They also have a home call service that looks after your heating,electrics and plumbing which is very competitively priced. If you need a new boiler or heating system fitted or a repair to your current one then go directly to The Edinburgh Boiler Company, you won't be disappointed. Pappinder.

Having previously used the Edinburgh Boiler Company I recently had a central heating boiler service and repair from them. The service provided by them from arranging the appointments to the boiler service and repair by their Engineer Paul were excellent and the cost was-reasonable. Highly recommend them if your looking for a similar service.

Had boiler installed by EBC 2 years then took out their great home cover. Needed to call them out for a water heating issue just recently. Got engineer same day and all sorted within 30 minutes. Some great reasons why a local company is preferred to the big giants.

Excellent service, very quick response and problem sorted in one visit

Fantastic job, got my replacement new boiler installed along with the gas detection monitor and Hive controller and the app to program it, or just switch it on or off even when I’m out and about, all in the one day with minimal disruption to my daily routine, and the room was kept clean as he went about the install. Will be getting replacement new radiators next year, I wouldn’t hesitate in recommending the Edinburgh Boiler company to friends and family for sure ✔️

Extremely efficient installation

Far from great. Solar Director Rick came out in July saying a quote in next week. We said we were away and then he said he was going on holiday which was fine for us. Then we didn’t hear a word. I called office in early September and were told he wasn’t in the office until the following day when he would contact my wife. Nothing. It is now 10th October. He has been now back in contact and sent us our quote.

What amazing service we recieved from start to finish of our combi boiler installation. David visited property and explained everything clearly and on day of installation a squad of Sean’s and Shayne worked together like ninjas getting the entire job done in one day.Thank you to all the team but special thanks to Sean N who was last man standing finishing off the entire installation tidying up and finishing everything off with professionalism and perfection. Friendly crew too . Fantastic job.👍🏻No hesitation to recommend these guys.

We used EBC to install solar panels on a flat roof. They also installed a Duracell(Dura 16) storage battery. The whole process from initial contact to completion of the project ran smoothly. Unlike a lot of companies the employees seem to work as a team and take a pride in their job. On installation day we could track when they were arriving on site. We were consulted by the team about the positioning of the kit, cabling etc. We are very happy with the system and the cost of the job. We had 4 quotes none of which could match EBC. The day after the installation Abby contacted us to check that everything was ok. All the paper work to register the kit was available after 24hrs. If you get them - use them.

Every step of the installation of our solar panel system was flawless. From the friendliness and professionalism of the staff and installation team they were exactly what you want from a company. Definitely top of my list for future home improvements.

Very professional and efficient

I’ve used these guys for years and think it’s a really good service

This is the elite of companies; sharing a comprehensively quality installation together with the complete support anyone needs for SOLAR PANEL/INVERTER/BATTERY high end products, and the some cost was worth every penny that will have enhanced our property for the future defence against rising energy costs

The Edinburgh Boiler Company recently installed solar panels and battery to my property They have been an absolute pleasure to deal with professional friendly informative Colin, who did the survey explain to whole process very friendly and professional Kaitlin and Abby who were dealt with over the phone were friendly and very helpful Robert Jay Kieran and Sam did the install they were punctual, friendly professional, and left a clean and tidy job and explained the system to me All the people I have dealt with in this company are a credit to their trades

I had a new gas boiler installed by the Edinburgh boiler company. The work was completed very quickly and to a high standard and there was absolutely no mess left afterwards. I was given a very thorough explanation of how the controls work and the engineer set a program for me. My house is beautifully warm now and I certainly notice the difference.

EBC fitted our boiler five years ago and we've been quite happy to have them back for annual services since. This year I mentioned an issue with the overflow outside the building and Thomas immediately had an inkling of the issue, had it checked, fixed and explained how to prevent it in future. Very happy with their service.

excellent, regular communication, upfront pricing which did not change, answered questions and gave advice truthfully. Everything was done at the timescale it said it would be - although this is an investment it is a large outlay and the company's conduct was reassuring throughout

Can't fault the process, package, and installation. Everything done on time, treated property with respect and no nasty surprises. Happy to recommend.

I recently had a brand new gas central heating system installed by Edinburgh Boiler company on behalf of Warmworks. The team was clearly very well organized and carried out the installation efficiently and competently in a single day as promised. Thet were considerate and helpful and kept me informed throughout the process. They cleared up well afterwards. I would recommend them highly. The support offered by Warmworks was also excellent. They kept me welll informed throughout the process and answered all my queries in a helpful and timely fashion.

We were impressed with the service from EBC from start to finish. We used EBC to have solar panels and a battery fitted the surveyor was knowledgeable and explained everything with clarity. EBC kept in contact during the process and ahead of the installation. The installation process went well and was completed in one day, no mess left behind and a neat and tidy job. I would absolutely recommend using EBC.

Helpful visit - the original problem of boiler shut-down was easily fixed and the more difficult problem of boiler and pipe noise/banging took investigation, but was successfully resolved. Friendly and supportive approach - well appreicated.

Had my new boiler replaced yesterday by two very pleasant young men. Was very helpful and talked me through how to work the boiler and the thermostat. Good experience overall

The whole experience from start to finish with the Edinburgh Boiler Company was excellent. Every member of the team was friendly, professional and proficient. The surveyor/sales person was very informative and explained all the various options, whys and wherefores for our solar panel , battery and EV charger system. The Admin team were great in terms of getting the quote and contract paperwork to us on time and organising the installation etc. The installation team themselves were fantastic, not only doing the job extremely proficiently but suggesting ways in which to optimise the design still further to improve system efficiency and neatness. The functionality and operation of the system was simply and clearly explained and the site left very clean, neat and tidy post installation.

Very positive experience of air source heat pump installation from the whole team at Edinburgh Boiler Company. From planning, administration, installation and after care, the team were helpful, informative and responsive. Installation went smoothly with minimal disruption so happy with service and product

Always reliable, great service.

Excellent communications throughout. The team which installed our solar were friendly, efficient and prompt.

Fantastic staff, explained everything well, great contact arriving when they said they would. Easy process start to finish and I couldn't be happier with it.

Blown away by this company. They did a full CH supply and install in my really tricky ancient and listed flat (with zero right angles and no underfloor access). From the survey, to office support, to the install team and aftercare they outdid my expectations to a massive degree. I’m a disabled single woman and was fairly daunted about having my house full of strangers but I could not have asked for a better team doing the work. Such lovely, kind, funny, wonderful lads with an incredible eye for detail. They ensured to check every cosmetic decision with me as they worked and made sure I was happy each step of the way. They made what could have been a stressful and uncomfortable day an actual joy. I am so happy and cannot recommend them highly enough.

The Edinburgh Boiler Company supplied and fitted integrated solar panels and battery. They worked well in collaboration with our roofer. The fitters re-designed the install on site when it became apparent that the original design was not feasible.

Very pleasant engineer, persisted and solved our thermostat problem

Good competitive pricing and quick and efficient installation and everything clearly explained

Confidently recommend this professional, thorough service with kind and helpful customer service.

Used this company a few tmes now The service is fantastic The guys are polite and informative Won,t use anyone else

I can't fault Edinburgh Boiler Company who fitted a new water cylinder for me. I had two companies who let me down and when I then contacted your company, someone came out the next day and gave me a quote. We went ahead with this and the job was completed the next day. All three workmen were polite and knowledgeable and the cylinder was installed within the stated time frame and they left no mess. I am pleased with everything and would recommend you.

Paul was good: polite, did the necessary work without inconveniencing us in any way, and explained what he had done. .

Got a message to remind me on the agreed date. They turned up when they said they would, did the job quickly and included a safety test. What more could you want?

Excellent team including office staff, gas engineer, electrician and scaffolders. Professional, friendly, helpful and great communication throughout. Job was completed quickly and efficiently and extremely pleased with the boiler installation. Many thanks to Kayleigh in the office and Ryan the gas engineer.

Just fantastic service all round. Scott and his colleague were exceptional and sorted the issue very professionally. The Edinburgh Boiler Company are HIGHLY recommended.

Great service, kept up to date with everything. Great worker, professional, clean and friendly. Did a great job with giving us a whole new heating system. Arrived when they said and finished the job within the timeframe they gave us. Thank you to everyone at Edinburgh Boiler Company

The team did a stellar job replacing all the radiators in my house and installing a new combi boiler to replace the ancient back boiler. All the team were polite and very efficient and took the time to explain the new installation when done and communication in advance was also good. They were also patient with my over excited dog! Thank you for all the hardwork.

A reliable company who I would recommend. Installed my ASHP and returned to fix minor issues.

Martin and his team done a fantastic job replacing the boiler and radiators.

Been with them since 2018, their services are fantastic and great, the team and engineers are so helpful and supportive. Really great company :)

Highly professional service, they responded to any questions I had, and kept me updated. The installation went to plan, and there was minimal disruption. The engineer also took the time to explain how the system functions and answer any questions we had.

Post regarding annual boiler service. Excellent communication from the company throughout. Engineer (Colin) was friendly, knowledgeable, very thorough, and on time.

From site survey to installation took only 2 weeks which was excellent. After speaking to Sean the technician for just a few minutes I knew we were in good hands. Explained things very well. Very professional and obviously very competent. All the team were very tidy in the work they carried out. After day one every new radiator was set in position with all its bits and pieces ready for installation the following day. Even the inside of Sean's van was immaculate and thats the sort of thing that sets a standard of professionalism and shows someone who takes pride in their work and work environment. Sean explained that as the installer, he is responsible for the new boiler for the first three months of its life - thats a great policy and underwrites the quality of the job you are getting. I admit to being a wee bit sceptical about all the good reviews and here I am leaving my own 5 star one. We've had some let-downs with trades over the years but I'm pleased to say that EBC have given me heart that there are still some good guys out there who do a proper job and take pride in their work. I would wholeheartedly recommend them!

Brilliant service from start to finish, A full survey was carried out at the initial visit with various options discussed about the placement of the panels ( 28 in total), along with the Sigenergy inverter and batteries. The scaffolding was erected the day prior to the instal, the installation took 2 days as planned, looks brilliant, really happy with the look and performance of the system. The engineers carrying out the work were very professional, polite and efficient. Would definitely recommend..

Wonderful service from initial quote to full installation. It was pleasure to have these lads in our house. Great tradesmen kept us informed and done a wonderful job.

Fantastic company and our experience on getting a new boiler and radiators fitted for my elderly mum, was from start to finish amazing. The office staff and every other team involved in the installation process was super. Any phone call was followed up with an email from the company, so that everything was clear. The installation went to plan and my mum now has a lovely warm house. Thank you everyone to involved, especially the office staff!!

We recently had a new heating system installed and the service was excellent from start to finish. We were kept informed each step of the way with great communication from Chelsea. The installation team worked with the minimum amount of disruption to us, and they left the house exactly as they found it. The boiler and radiators are of high quality.Highly recommend EBC for any work

Brilliant experience with this Company after old boiler gave up! Total professionals and amazing hard work by Martin, had hot water and heating up and running in one day.

Very pleased with my new boiler and the installation was quick, professional, friendly and helpful. There were no extras that appeared during the job and they also fixed a leaking radiator whilst on site. Left everything tidy too👍🏻 I’d definitely recommend them⭐️

Great, efficient service.

From initial enquiry to fitting the team were exceptional. Dave my surveyor was so good at explaining how different systems wpuld affect my water pressire and temp, making sure my nrw system would meet my needs. My fitters Lee and James were polite, tidy and freindly. I am delighted with the end result and the cost was great. My new system took less than 2 weeks from survey to instal and the price included removal of all yhe old system as well. Delighted with the service and highly recommend the companu and the team.

Fantastic experience from initial quote to final installation. The guys were brilliant. Great communication, no mess, no fuss and super quick. Couldn’t believe how well the whole operation ran. Would highly recommend 👍🏻

Chose Edinburgh Boiler Company’s very competitive quote and my new boiler was fitted the very same week (and in just a day). Delighted with the entire experience, from quote visit, discussion with office team, to professional and tidy installation crew on the day of fitting. Would not hesitate to use again. Thank you EBC!

First class service from initial visit from the heating adviser to install. Very professional, great advice and brilliant after care follow up. Highly recommend.

Martin and Joey completed a technically complex new boiler install in the time they said they would, solving several problems along the way that had defeated other potential installers, and cleaned up before they left. No hesitation about using them for future work, or recommending to others.

We recently had a solar panel and battery system installed by The Edinburgh Boiler Company. The installation and the cost are significant, but it was made easier by the professionalism of all EBC staff we encountered. From the initial survey and quote process through to the installation communication was first class. Colin addressed all our questions at the survey and quote stage with considerable knowledgeable and expertise and the installation was completed on time by an efficient, friendly and respectful team. The post installation introduction to the system by Gareth, the on-site electrician, was thorough and clear. This is a company that clearly considers and values it customers.

I had very good experience with The Edinburgh Boiler Company. From the start, out of three quotes theirs was most professional and detailed. Colin did the survey and design of solar and battery system. He listened to what I wanted and his suggestions were on point, he was even available after hours. Anna was leading my case from the office, always available to speak to me when I needed answers and explaining everything in detail, very nice and professional. The job was completed in two days by Sam and Rob (electricians) and Annette and Mike (roofers) who did a great job and should be proud of their craftsmanship.

We had already had one quote for solar panels but had been underwhelmed by the salesman’s lack of technical knowledge. A second quote from an English Company was again lacking in the technical details. The salesman was very pushy and admitted he just wanted me to sign up to a finance arrangement as were the follow up calls. I came across EBC in a facebook ad and arranged a home visit. All my questions were answered at the visit but at no time felt pressured. After giving the quote due consideration and a 2nd visit from Rick we went ahead. The installation was flawless and the team could not have been nicer; friendly but totally professional. The app on my mobile shows me how the solar panels are charging the battery and what savings we are making. Overall a great experience.

Great service as always.

We are very happy with the installation of our new boiler and radiators. The whole job was completed quickly, efficiently, and to a very high standard. The team was professional, friendly, and paid great attention to detail. They also cleaned everything up before they left, leaving the house spotless. We would highly recommend their services. Thank you for the excellent work!

guys came in, waited until we got out the door fully and been very professional throughout. Nothing was too much of a hassle and also checked in if they needed to change something. I was in awe when I walked in and space was tidy and also everything taken care of and explained. Then I got a call from the office to ask how things went. Amazing!

Excellent service from start to completion. Colin who gave our quotation answered all our questions and gave excellent advice with no pressure, any subsequent questions were dealt with by Abby very promptly. As for installation team, friendly polite knowledgeable, in & out well within the quoted time, cleaned up fully explained the system and gave short tutorial on controlling.

Excellent company

Excellent company

No complaints at all. Very knowledgeable and patient in explaining how these new technologies worked. Those who I communicated with were very helpful and delightfully cheery on the phone. I would certainly use this company again in the future.

Great service from Edinburgh Boiler Company, Gareth and team installed solar panels to a high standard and they tidied up after so you could hardly tell they were here!

Everyone I came into contact with was very helpful and efficient. The boiler installation went as well as one could hope for (thank you Robert).

Excellent service, clear pricing, very professional.

I had The Edinburgh Boiler Company assigned to me through Warmworks to have our heat pump/battery and boiler installed. The team was excellent. Good communication throughout, tidy work, friendly and respectful workers, hassle free.. I couldn't have asked for better.

I’ve just had a new heating system installed including new boiler and radiators. Communication was brilliant all the way through, I knew exactly what was happening and when to expect it. The team that did the install were really friendly, super efficient and kept me informed throughout the day. I’m really pleased with the whole experience and would definitely recommend The Edinburgh Boiler Company.

Price was reasonable. Installation was as promised. My minor gripe would be the office seemed inefficient - phone not answered and when invited to leave message was told inbox was full and was not accepting messages

Superb company from start to finish, very professional. James and his team kept us informed of everything that was happening. Very clean and quiet. Nothing was too much bother for the office staff either, polite and courteous. Would highly recommend

Got my combi replaced they came in got stuck right in and the job was done quickly and efficiently I even had to go out and when the job was done they called to let me know and even offered to bring in my Argos delivery but I said it was ok 😄 thanks guys.

Excellent at every stage. Putting the customer first.

Another great experience with the Edinburgh boiler company (for our annual service); communication excellent, notifying when coming and follow up paperwork provided immediately after. Thank you

Lee did a fantastic job in replacing our old boiler!

Really nice guy (David) came around for the quote. Everything was explained very well and the quote was agreable. Work could start 4 days later and the new boiler was installed without a hitch by Robert. Robert was polite, quiet and a hard worker and left the place tidy and neat. Boiler is working great and the showers have much improved! Couldn't ask for better service.

We recently had solar panels installed and the entire experience was excellent from start to finish. The team was professional, punctual, and clearly knew what they were doing. They explained everything clearly, kept us updated throughout the process, and left the site clean and tidy when they finished. The installation itself was smooth and the system has been performing great so far. We’re already seeing the benefits and feel confident we made the right decision. Communication was clear, the workmanship looks solid, and they handled everything efficiently.Highly recommend them to anyone considering solar. Great service and a quality job.

Boiler, radiators (9) and new pipes throughout. From initial survey to installation this company has been extremely friendly, professional and efficient. The day of my installation I was walked through what was going to happen to how to use my new equipment. The team on the day were amazing. Extremely happy with the job provided. Ryan, Ben and Scott above and beyond great team. Job completed in half a day.

Solar Upgrade with The Edinburgh Boiler Company We used The Edinburgh Boiler Company for our solar upgrade and the whole experience from their first visit to design the system for our needs/layout to the installation and setting up has been fantastic! Rick undertook the design and and was always available to answer our questions to make sure we got it right. The installation team ( Gareth, Sam, Connor and Kieran) were outstanding in their care of our home and quality of the work undertaken was first class. We now have an upgraded solar panel system with all in one batter/inverter and back up for when the power goes out! The scaffolding company came a week after completion to remove their stuff and were equally professional and efficient. Rick has monitored our system for us in the first few weeks to make sure all is working well and we cannot thank them enough for making the whole process so stress free! I would also like to say a big thank you to Abby and Anna in the office for maintaining excellent communication with us throughout the whole journey and always there to help! We would highly recommend anybody looking for solar system work to contact The Edinburgh Boiler Company!

I have a boiler service contract. EBC reacted promptly to a water leak from the boiler and fixed the problem quickly and without fuss. The engineer was professional and pleasant and ensured that we were happy with the solution before leaving. A pleasure to conduct business with.

Really happy with the service provided by The Edinburgh Boiler Company in fitting a new central heating system. Whole process was straightforward from initial survey through to fitting new system. The Team advised of arrival by text, arrived on time, removed old system and fitted new system including boiler, pipework and radiators. They done a great job, removed all rubbish and house was left clean and tidy. Took the time to explain how system works including how to programme heating on and off on different days. Heating and hot water works great. Thank you for a job well done. I can happily recommend Edinburgh Boiler Company to family and friends.

The day started with a very cheerful delivery driver who, single handedly unloaded all the items - including the very heavy battery of 100kg, - needed for the solar panel installation. Two roofers arrived shortly afterwards and following a brief inspection of the attic, commenced work on the roof. Working without a break the panels were installed in a remarkably short time. The electrician arrived with his apprentice and immediately began the work of the electrical circuitry. The installation was completed by early afternoon with no problems. The delivery driver, the roofers and the electricians were very competent, focussed, polite and informative. I was very impressed by their overall standard. Finally a somewhat short briefing/revue of the system was given by the electrician, and I felt that a printed booklet would have complimented this, as there was a great deal of information to assimilate. Overall a very satisfactory day.

Professional service from start to finish After contacting The Edinburgh Boiler Company about installing a solar PV and battery system, Colin arranged to visit my home to discuss my requirements. From the outset he presented a very professional image, arriving in a branded company vehicle and uniform, which immediately gave confidence in the company. Rather than simply trying to sell a system, Colin took the time to understand my needs, explained the available options and made sensible recommendations. My quotation was emailed promptly and Colin then talked through it with me over the phone, answering all of my questions. Although it wasn't the cheapest quote I received, I felt it represented the best overall value for the quality of equipment, installation and service, so I decided to go ahead. Throughout the process, Katlyn and Anna in the office were excellent. They organised all the appointments efficiently, kept me informed and were always helpful whenever I had a question. The installation itself was equally impressive. The scaffolding was erected beforehand as planned and, on installation day, Annette, Chris, Sam, Reece and Robert all arrived on time. Before starting work they walked me through the installation, explained everything clearly and discussed the best locations for the equipment. I appreciated that they listened to my views while also offering their professional recommendations. The roof installation and cabling were completed neatly, and on the second day Robert returned to complete the inverter and battery installation. He took the time to demonstrate the system, set up the monitoring app and made sure I was comfortable using it before leaving. My solar PV system is now performing very well, producing excellent daily generation figures, and I am delighted with the finished installation. Overall, The Edinburgh Boiler Company has provided a professional, well-organised and customer-focused service from the initial enquiry through to completion. Every member of the team I dealt with was courteous, knowledgeable and took pride in their work. I would have no hesitation in recommending them to anyone considering a solar and battery installation.

We had 3 quotes and theirs was the best. The scaffolding went up a couple of days before work started. They turned up when they said they would and I was constantly updated when people were to arrive. The team turned up and were polite and professional. The work was carried out over a couple of days and we have had no problems. The system works well and we have produced a lot of extra electricity. We have 17panels, large inverter, battery storage and an ev charger, all supplied and fitted by Edinburgh Boiler Company. We would definitely recommend them.

Great service from Thomas & Hollie, very happy with the boiler service. :)

I required a new gas boiler. The team, from the office staff to the engineers, were extremely good. All very polite and diligent. It proved to be a tricky installation but they perserved and I now have a much more effective and efficient system. My radiators have not felt this hot for a long time. Happy to recommend.

Fast efficient service. A very comprehensive survey with all my questions answered in a way that I could understand. The fitting team, Scott, Daniel and Sean, were very professional and left the kitchen as they found it with all bits of my old boiler removed. I would recommend this firm and would use them again.

Prompt, friendly and competitive pricing. Highly recommend for new boilers and servicing contracts.

Good service, good value, annual boiler service. engineer was on time, kept me informed and provided a verbal report at the end of the service. No brainer to use them again in future

The boiler company is a firm I would certainly recommend. All their employees are well organised and helpful. The installation team arrived promptly and quickly started work replacing the old radiators and boiler. They were pleasant and hard-working and did an excellent job which has made a great improvement to my home. The team all worked well together and tided up before they left and explained how to use the new boiler, which was much appreciated. Thank you so much. Eleanor Ramsay.

A great company to deal with, everthing went very smoothly. From the office staff to the tradesmen all were superb.

Great service. Informed me 30 mins before due to arrive and arrived on time. Very pleasant engineer and did a good job

Arrived on time, identified problem, ordered part for next day, returned same day fitted part and completed service at the same time. Job done. Professional - courteous - reliable Definitely will use you guys again.

Really happy with the service from Edinburgh Boiler Company. They installed a new boiler and Hive system for me and the whole process was smooth and professional. Martin was fantastic - friendly, knowledgeable and even took the time to make a fuss of my dog ☺️ highly recommend!

Edinburgh Boiler Company recently installed a solar panel and battery system on our house. From start to finish I have been hugely impressed by their knowledge, professionalism and attention to detail. I was unsure about what system to get or which supplier to use for our installation. However, having received a recommendation for EBC I booked an initial appointment. Following a face to face visit from them I felt confident they were knowledgeable and enthusiastic about the benefits of renewable energy. Abby and Anna in the office kept me informed throughout the process and the team of roofers and electricians were excellent - working quickly and tidying up fully after before they left. I would be happy to recommend EBC for a renewables installation based on my experience.

My heating system was replaced and new boiler fitted. Very professional installation, we are satisfied with the good work. Thank you.

Superb service from start to finish. Professional, friendly and helpful. They provided a clear and transparent quote, offered excellent finance options, and did the job quickly and expertly. Highly recommended.

We purchased a solar power system from The Edinburgh Boiler Company. Great communication throughout the process and the installation was rapid - would highly recommend.

Great service, I was running late and they couldn’t have been more accommodating and helpful , definitely recommend

It was simple, well organised and installed well. The team that did it tidied up brilliantly and reorganised the pipes in cupboard to make them run more smoothly.

Great work, very polite staff. Really happy with installation

Sorry, forgot your names but your a credit to the company, Sureserve buggered up my roof over a year ago by their cowboy roofers, fixing the solar panel brackets on top of the slates and breaking most of them then sticking them back on with silicon, 45 slates had slipped out since install. The lad an lass from Edinburgh Boiler Co. Arrived yesterday, replaced the brackets and repaired the slates, moved the panels a metre up the roof so as to catch the sun and did a perfect job, I know as I’ve been involved with roofing most of my working life. You have restored my faith, thank you to the Edinburgh Boiler Co.

Delighted with the work to replace our boiler and install an unvented cylinder. Very efficient from initially receiving the quote to having the work completed. Sean was superb, very knowledgable and left no mess - did a good job keeping us up to date throughout. The aftercare so far has also been very good. Would highly recommend Edinburgh Boiler Company.

Great service, on time and efficient.

Great service also during 1 year warranty after installation

we called TEBC and explained our boiler had broke and that we had a newborn baby at home, 20 minutes later someone arrived to price a new boiler which was then fitted only a couple of days later. The job itself was a bigger one due to the age and state of our old boiler meaning other things needed done, you would never be able to tell, our house looks virtually untouched after the men were complete. We have noticed a much better quality heat output from our taps and radiators since fitting, Highly recommend !

As per previous visits Punctual and communication excellence Job well done by a very pleasant engineer Martin on this occasion

Installation of new boiler and radiators went smoothly. Engineers were professional and friendly (and had a bit of banter) and left the house as they found it. Would have no hesitation in recommending The Edinburgh Boiler Company to friends and colleagues.

The EBC did a terrific job installing my mum's new central heating system. They arrived promptly at 7,30am with all the trades, installed a full system with 9 new radiators, new boiler, thermostat and controls, under-house venting and fans in both bathrooms and kitchen. And amazingly, they were out by 4pm having done a really smooth handover and taken all the refuse. I was beyond impressed by their professionalism and friendliness. They even left me one caramel wafer in the packet! Delighted and would recommend to anyone.

As always, excellent service carried out by a helpful and efficient engineer.

Excellent customer service. A slip up rectified efficiently: replacement engineer provided promptly to service boiler after wrong one initially sent.

Fantastic experience from start to finish. From meeting Rick and getting our initial quote right through to the brilliant team of installers, who fitted the whole system in one day! I would also mention the office staff who were all very helpful. I had thought about a solar system for several years and contacted a few other installers. EBC being local as well as that "first impression" gave me confidence that they were the company to go with. Definitely the correct choice, every member of staff was professional and polite with an exceptional work ethic. Very impressed with the whole system. I would highly recommend the Edinburgh Boiler Company to anyone else thinking about a solar system.

We've just had solar panels with batteries installed on our house by the Edinburgh Boiler Company. Rick the surveyor was extremely polite and knowledgeable regarding the inns and outs of solar, and accommodated my preferred equipment manufacturer into what was a very competitive quote. The installation team arrived on the expected day, along with the scaffolders, and did a terrific job of installing all the equipment with minimal visual impact from the necessary cable runs. Everything was successfully commissioned and the house, garage and garden left clean and tidy. Everyone was polite and helpful, and really cared about doing a professional job. I definitely recommend this company if you're thinking of upgrading to solar panels 👍

Turned up on time and completed the job quickly and efficiently and told us everything that he had attended to.

The Edinburgh Boiler co from initial contact /survey and installation went as planned Kept fully informed at all times Competitive prices Great customer services Installation Team all played their part Very professional team and great customer service I would recommend them to anyone that asks me

The EBC team did a great job replacing my old boiler and installing a new combi. Communication was excellent, the installation team was efficient and they left the place very tidy and removed all the rubbish.

Excellent service (as always)! Recomment 100%.

After getting a couple of quotes and looking at options - I went with the Edinburgh Boiler Comp for a solar installation - very impressed with all aspects of this. Good communication and all went ahead exactly as planned with a first class team who were a credit to themselves and the Edinburgh Boiler Company. Would recommend them for their professional approach.

I came back to Edinburgh Boiler Co as a repeat customer. Back in February, they installed a new gas boiler for me after mine failed at the coldest time of the year. That job was professional from beginning to end. So when I wanted solar PV, I decided to give them a try. I had already had four or five other quotes, some of which were very good, so EBC had a lot to live up to. However, when their Solar PV surveyor visited my come to do the survey, I knew straight away that they were up to the job. The surveyor was polite, friendly and very professional, explaining everything very clearly. Then the Proposal arrived a couple of days later - it was by far the highest standard of proposal I had seen. We negotiated a little on the specification and the price and I decided to go ahead. We then moved into the planning phase and EBC put a really competent project manager on the case. She took care of everything, ensuring the project stayed on track. She registered all the required paperwork, arranged the scaffolders, the roofers and the solar PV electrical team. What's more, she kept me fully informed at all times - fantastic. Then came the time for the installation. The scaffold team arrived promptly on Monday morning and had the scaffold erected without fuss within 3 hours. The roofers and electricians arrived at 8 am the next day, led by a very competent lead electrician who acted as the on-site project manager, guiding all team members to ensure the job was done properly. The roofers did a great job, fixing the solar PV mounting rails and the actual panels, ensuring the roof remained leak proof. They even replaced a few slipped slates for me. By 4.30 pm that day, the system was up and running and producing all my electrical power. Now my electricity bill has dropped to one sixth of what it was before. So, I'm very pleased with the job EBC did for me. I think the key factors in the success are professionalism, good knowledge of solar technology and above all, the use of project managers during planning and when the installation was done. On the basis of this experience, I can't recommend EBC highly enough. Thank you very much EBC !

Ryan, Prompt, quick and professional in completing our boiler service. Explained every step of the servicing and was friendly & appreciated the quick cup of coffee.

Install:- Professional service from beginning to end. Friendly staff, efficient and pleasant fitters with expert guidance provided. I have only had system in for 5 days and usage of grid energy is insignificant. It is quite encouraging and reassuring to see the energy flow using the mobile or online app. Overall an excellent experience

Installed solar panels and battery for me. They did what they’re said they would do exactly when they said they would and for the price agreed. On time, on budget, nice people - a great experience. Thanks you

Great service, removed old boiler and water tank, installed new and all working beautifully. Everyone has been really helpful and responsive. Aftercare package also really reassuring.

We recently had a solar system installed by the Edinburgh Boiler Company and are very happy with the whole process. I never had the impression that they were trying to sell me anything we did not need. Communication has been very good throughout the entire process and the installation was quick and seamless.

Delighted with the installation of a 10-panel solar system, including battery, by Edinburgh Boiler Company. From start to finish they provided 1st Class service. Having obtained 8 separate quotes for a system, EBC were one of only two installers to conduct an on-site survey, which gave me much greater confidence in their proposal. Their sales rep., Colin Buckle, took time to explain technical aspects of the system and answered all of my questions during both his on-site visit and subsequently, when I had some further queries. At no time was I subjected to ‘special offers’ or other inducements to sign up - unlike some of the other installers! The installation team (Marc? + 2 colleagues) arrived promptly on the day and beavered away without a break, completing a very tidy job before then talking me through the operating system. In the first full week following installation, I’ve only used 5kWh of electricity from the Grid, which included recharging my hybrid car! I’m more than happy to recommend EBC to anyone considering a solar installation.

I had a central heating system installed on May 11th and the EBC sent a terrific team of lads who stayed until the job was done. Could not he happier with the results and would highly recommend.

Edinburgh Boiler Company installed our solar system six months ago and we've been very happy with the system and the work they did. From Rick giving us a free quote, with no pressure to commit, to the team who did the install, everyone was friendly, professional and knowledgeable. They stuck to timelines, answered my endless questions and were available when I needed follow up. I would highly recommend EBC for solar installations.

Absolutely 1st. class service and workmanship , I would recommend this company to anyone considering solar installations. Thanks to all involved. Iain Macleod

Fantastic service from initial visit, right through the lead up and throughout installation. All trades me were exceptional in level of care and detail to their work. No mess at all. Provided a comprehensive setup and handover explaining the system in full.

I would like to take this opportunity to say a huge, big thanks to The Edinburgh Boiler Company for bringing my heating system into 21st Century and making life easier. The non-working antiquated system I had, belonged in a museum! From the first visit for quotation and options available through to the finish, everything was excellent. Communication is key and was messaged when the team were on their way to start the work, when the electrician would be arriving and to say when the team who collected the old boiler, radiators and water tanks were on their way. I was very impressed with the hard working, fabulous Team Joey, Shayne and Brian (who hadn’t seen such an old system in their lives), carried out the work with respect, integrity, efficiency and pride. Always polite, tidying up afterwards and explaining the controls of my fabulous new boiler system. My thanks not only go to Gracie and Wafa, the great communicators, but to everyone involved. My advice to anyone looking for a new boiler etc., would be: Don’t waste time surfing the internet, just call The Edinburgh Boiler Company!

Really happy with the work the Edinburgh Boiler Company did for us. They removed our old boiler system and water tank and put in a combi boiler. The team was really nice, friendly, communicative, and went above and beyond, removing some of the flooring for us and adding some wooden panels at the back. Really great lads, really helpful, wouldn't hesitate to recommend to everyone.

I had a new central heating system and CM alarm installed by the Edinburgh Boiler Company in 1 day. The work was done to a high standard with patient and helpful office staff and installers throughout the experience and follow-up. Thank you to all at EBC and would recommend.

Great guys,very efficient and explained how to use my new unit clearly.

Edinburgh Boiler Company have provided us with only adequate service for the last 2 years. They should provide annual services of the boiler and hob in the kitchen for a rented property. For the second year in a row they have failed to service the hob and for the second year we have had to email them and request for a revisit.

Engineer very helpful and polite would recommend Edinburgh Boiler Company to anyone.

Excellent service Jimmy was super safe and I would recommend to all.

Great Service

Full marks for an intensive annual service. The usual professional service. Keep up the good work.

Just had my annual service check for my gas boiler and these guys are very thorough. They checked everything from gas supply, boiler operation to the flue. Scott was very informative, polite and considerate. Job done with no mess or hassle. Still glad to have bought my boiler from them and have total trust in their annual safety checks.

We recently had solar panels installed by The Edinburgh Boiler Company, and the entire experience from start to finish was absolutely exceptional. From the initial survey carried out by Colin, who was knowledgeable, professional, and incredibly helpful, through to the installation itself, every stage was handled to the highest standard. Gareth, Sam, Robert & Kieran were outstanding during the installation — hardworking, courteous, efficient, and clearly very skilled at what they do. The quality of workmanship and attention to detail were excellent throughout. A special mention must also go to Anna in the office administration team, who was exceptionally proactive, organised, and efficient. Communication was always prompt and clear, and nothing was ever too much trouble. It’s rare to come across a company where every single member of the team delivers such a consistently high level of customer service, professionalism, and care. We are absolutely delighted with the end result and would highly recommend The Edinburgh Boiler Company to anyone considering solar panel installation or related services. Thank you again to the whole team for such a smooth and positive experience!

Upgraded an old system from the 90s, the lads were so nice, flat was left clean and tidy, everything was explained so well - the office team checked in a week or so later to see how things were, our bathroom tap pressure had stayed a little high and they said they'd come to adjust it for us - highly recommend!

We very much appreciate your immediate response when we realised heating had failed, which was quickly cured. Thank you.

The Edinburgh Boiler Company provided a very professional and reliable service when we were left without heating and hot water. From the start, the advice and quotation were clear and professionally handled. The engineer attended as arranged, the work was carried out efficiently, and the team were easy to deal with throughout. There was a good rapport with the workmen, who were helpful, tidy, and clearly knew what they were doing. A secondary piece of work had to be completed afterwards, and that was handled in the same professional manner. Overall, I was very pleased with the service and would be happy to recommend The Edinburgh Boiler Company.

Absolutely excellent - could not be better!!!

Replaced our much older hot/cold boiler system with a newer direct vented water cylinder. The work carried out was very efficient and professional. We are very happy with the quality of the installation and the excellent customer service. Highly recommend Edinburgh Boiler company for any work you may require. Wonderful Company.

Fantastic team from start to finish—sales, installation, and aftercare were all handled professionally. The entire experience was seamless, with everything delivered exactly as promised and on schedule. Every team member was friendly, approachable, and a pleasure to deal with. I wouldn’t hesitate to use this company again—they’ll be my first choice for any future investment in renewable technology or boiler replacement.

Couldn't be happier with the experience, from the quotation process to job completion. Turned up on mass and completed the installation in a single day. There was a little water damage to my kitchen ceiling which they came and painted in full. Would recommend The Edinburgh Boiler Company to anyone!

Fast, efficient, friendly and professional. The whole team worked together seamlessly, and the engineer who installed the new boiler was exceptional. Definitely would recommend them to anyone i. A crisis!

The Edinburgh Boiler Company recently installed a solar system at our house. They did a fantastic job and were extremely helpful and communicative throughout the entire process. Highly recommended.

Great service and fast delivery and fitting 5*, very happy with the service

Great service. Proffesional work . Briliant customer service. All timed so well and left done neat and to high standards

The installation was arranged efficiently and quickly. The installation team were professional, completing the job on the day to a high standard. Everything was left clean and tidy. They even arranged for a carpet fitter to visit to ensure everything was put back in place. Excellent job!

Competitive price. Fast, efficient, friendly, helpful and courteous staff. Great before installation service and communications and installation was quick and effective. What's not to like? Highly recommend.

As part of our Net Zero Project, we contracted the Edinburgh Boiler Company to install air source heating at the Border Ice Rink in Kelso. They provided the best quote out of 4 companies, and were able to carry out the work within the tight constraints of our grant providers. The system included a Vaillant air source heating system and new radiators in the ground floor spaces, and a Daikin air-to -air source heating system in the large Club Room upstairs. The installation was quite complex requiring a long supply cable to be installed and major changes to the radiators and plumbing. However, the work was completed well within time and to budget, and the contractors were very helpful during the commissioning and handover. We were very pleased with the results and the new heating system has already made a difference in efficiency and energy savings.

Fantastic experience, really helpful quote and great installation. 10/10 recommend

What an excellent company, the installation of a new heating system for my 92 yr old mum was handled with care and kindness. Excellent communication, excellent problem solving and a great job fitting the system. At all times my mum's disabilities were taken into consideration and we were treated with great kindness. Thank you, I 100% recommend the Edinburgh boiler company.

A positive experience with the Edinburgh Boiler Company. Professional and knowledgeable survey. Extremely detailed and transparent quote. Clear communications at all times regarding installation dates. Scaffolding team and solar/battery instal team are professional, polite and worked well. System and operating app explained clearly. Admin support team professional and helpful. In all, a good experience with a local company

Came when he said he would and with in a short time did what was required no mess no fuss can't thank him enough

Martin was brilliant and friendly. He explained all features of our new installation and provided excellent advice. Communication was also first class.

Great service from start to finish. Initial survey and quote was straight forward and was explained what was best for me. Installation team of Sean and Shane were just first class and did an excellent job and completed an entire combi conversion in one day with no mess left behind. Couldn't be happier, thank you Oh and the new combi boiler is great as well

Replaced our ~20 year old Potterton/BoilerMate with a Worcester Bosch 4000 system boiler and new hot water cylinder. The initial Edinburgh Boiler Company contact/survey/quote process was slick and professional, and they provided a very competitive quote for the boiler brand I wanted. The installation engineers left a neat, tidy job and took care moving the large/heavy tanks in and out, no damage to the hall or staircase walls. Overall workmanship during the install was excellent. We did have an unexpected electrical/commissioning issue (existing wiring) that left us without heating/hot water over a weekend, which was frustrating. However, once escalated the response was excellent. An experienced electrician attended promptly and got the system running on Monday, and the original installation heating engineer returned after 7pm that evening to commission the boiler and ensure the system was working well before leaving. A further heating system leak occurred at 10:30pm that same night when an existing HEP T piece under one of the bedroom floors leaked (NOT their work). This was also dealt with quickly first thing the next morning, three engineers arrived at 08:15, located the leak, resolved it, and the system was running again by 09:00. Overall, great workmanship and strong resolution after a bumpy patch. I’d recommend The Edinburgh Boiler Company for their professional service and experienced engineers.

Called up last week looking for a quote for a new boiler …. Was over the moon when they said someone could come out that very afternoon, brilliant 🤩, lovely guy came out .. explained all the details of what they had to offer , low and behold we agreed to a deal the same day , there was no pressure, no hard selling feeling , so agreed for the boiler to be fitted today , Joe came to fit it , really pleasant , he called me when he was nearly done , once I arrived back home he clearly went over the instructions with me , etc said someone would be there later on in the afternoon to pick up all the rubbish, after Joe left was around 15 minutes they were there !!! So we would definitely recommend EBC to everyone and anyone 👍 Great service, lovely staff, and excellent customer service too 👍 Nice having hot water again !!!!!! THANKS 🤩

Have been with the Edinburgh Boiler Company for many years now. I've had a boiler fitted and have a care package with them. I've found them to be very reliable, honest and efficient. As a disabled customer they always ensure any visits are based around me . All the tradesmen are very polite, knowledgeable and clean up after themselves. Would highly recommend The Edinburgh Boiler Company to anyone looking for to have a boiler fitted or needing a Home Care Package ( which is excellent values for money).

Fantastic experience, new boiler fitted, the quote was easy to get and the two guys who fitted it were quick, efficient and tidy, all fitted perfectly and the new boiler is fab. Highly recommend

We had a solar panel system installed. From day 1 fact finding to the final installation day, infact even after that, they have been fantastic, both office and onsite have been so pleasant, friendly, they go out their way to make you feel a valued client. They explained everything to us. I will happily recommend this long established company and will certainly use again for any improvements or other services they can provide, phil

Guys did a great job fitting a new boiler, replacing radiators and flushing the system. Swift, professional, friendly, and a good price. Very happy with the service and appreciated the post installation checkup some days afterwards. Thank you!

Routine boiler service carried out very professionally with all due care and attention (as normal).

What can I say - Very happy with service.. Courteous and professional Well done

Very happy with the professional and friendly service from start to finish. Cannot fault any part of the journey, from discussions and survey to the communication with all members and the efficient, timely, immaculate work provided by dedicated team. Would highly recommend the Edinburgh Boiler company.

I cannot recommend The Edinburgh Boiler Company enough! They reinstalled my entire heating system in 1 day and when I came home, the house was so tidy it was as if they had never been. The communication from the office staff and the professionalism from the heating engineers has been so impressive. Their reliability was a welcome change and I’d recommend them to anyone looking for heating repairs/upgrades/advice.

I had contacted the Edinburgh Boiler Company to give me a quote for installation of a new gas boiler. Robbie, Joey and the boys came out first thing in the morning to start the installation and were finished that day. They did an amazing job, answered any questions I had and tided up after themselves. Boiler is in and working well. I would have no hesitation in recommending this company to anyone. The office staff were also very helpful.

Excellent service from Edinburgh Boiler Company once again. Prompt response, helpful and polite. Cannot fault them!

Original message: AVOID. I had a simple straight swap a combi boiler for combi boiler. It should have been a 1 day job. 2 days so far and no boiler, left without hot water and no heating in March. Now been left over the weekend with no hot water or heating. So far 5 days to even fit a boiler! Ironically, they took out a working boiler to leave me with a new one that isnt working!! Also do not go for the Ideal brand boiler. I was advised by the sales team that they were no different compared to the Worcester brand, however, its not working and its been fitted for 2 days! Really poor customer service as they were happy to leave us without hot water or heating over a weekend when there is snow on the Pentlands just because the boss dont work weekends! Terrible. Update: where you read the owners reply below you see they say we will sort out things for an immediate visit. Their "immediate" means they are happy to down tools on a Friday and leave us all weekend with no working boiler, no temporary heating solution, they have not even mentioned any of this stuff in person. No conversations with senior team. They left the poor installation guy to try to figure everything out on his own. So dont be fooled by the wording in the reply below! They are also not willing to get a new boiler unit and insisting it is a problem with my exsisting pipework which is a ridiculous suggesting given all that was fine and allowing the boiler they ripped out to operate just fine. Please dont be fooled by their reply, it seems AI generated. The situation is mismanaged and still not resolved. Follow on Update: The outcome for this situation was after posting this bad review i was contacted saturday morning and someone was now able to visit and take another look at the boiler. The boiler was up and working with an hour. The problem was that they had left a clear cap on the gas pipe when fitting it, blocking the gas flow to the boiler. So we ended up with heating on the weekend. However, they chemical inhibitor had not been put in. They had to come out again just over a week later to do that. Outcome and compensation: The team was very apologetic about the mistake and I understand that things happen on any job we are just human. My compensation for having no working boiler for 3 days and gaving to miss a trip on satyrday so they could come and fix it was 1 year free service (value approx £260) This is low cost to them given my house is only 10 years old so pipework is sound and the boiler is now new. I was told this would now extend my warrenty to 12 years for the boiler (something the sales guy said i would get anyway as long as i had annual services) I was also asked to give a 5 star review since now i had been offered this compensation, which was a forced slightly assertive situation on the phone to the office manager if im honest. I have opted to give them a 3 star review because of the inital installation problems, the rather poor compensation package and the forcefulness of pressuring me to change this review. I dont gain anything from this, i still paid £3k for the boiler, had a stressful 3 days and then made to feel like i was unfair in my review. Thanks.

We first contacted Edinburgh Boiler Company before moving into our house and they were very helpful with providing information about what funding was available for renewables, insulation and heat pump. It was for this reason we later contacted them for a quote for a heat pump install. Liz and Craig were very helpful with providing an initial estimate and helping us through the process of getting the paperwork sorted for the grant and loan from Home Energy Scotland. They were also very understanding that we wanted to keep costs down by doing a lot of the prep ourselves (like insulation and radiator upgrades). We received quotes from a couple of other companies but found that Edinburgh Boiler Company did the best job of understanding what we wanted (a Vaillant system with the tank in the loft so not an unusual ask) instead of trying to push a different product or configuration. I was also reassured that it would be an efficient system because they initially specc'd a 5kw heat pump and only after the heat loss survey upped it to 7kw whereas another company was suggesting 8 or 9kw which would have been far too big given our heat loss of ~6kw. Connor, the technical director, did our final pre installation survey and was very informative and took note of key details for the installation team. The actual installation: Deej the in-house builder turned up on time a few days before the actual heat pump install to prep the area outside, we discussed the position of the platform for the heat pump and he did a very tidy professional job. Josh the engineer overseeing the actual installation did a great job of doing final checks with me about positioning of the tank and where pipe work should go etc. They had budgeted two days to complete the installation and commissioning but partly because of some of the prep we'd done, they actually managed it in one day plus a quick visit the next day to talk us through the settings etc. Though I didn't envy their task of getting the tank in the loft! After installation EBC scheduled a roofer to remove our boiler flue and an EPC surveyor for the post installation survey and report we need to send to home energy Scotland. Overall we're happy and so far the system is running at a SCOP of between 5 & 6 so should average out at about 4.5 over the year accounting for the colder months. I'm finding the Vaillant interface and app very intuitive. Some constructive feedback: - Comms were not always clear between people in the company. For example we scheduled a technical visit with Craig the company owner who arrived prepared for a quotation survey rather than a technical survey and left us with more questions than answers as he was suggesting a Grant system instead of the Vaillant we'd been quoted. This was remedied by a follow up visit by Connor. - We did have to chase written confirmation of the final system and price before sending over the deposit and confirmation. It would have been nice to have this a bit sooner after Connor's visit. - Apart from the weather compensation curve which Josh gave me some good advice about, the settings on the heat pump were left on the default of using the room temperature to inform flow temperature rather than pure weather compensation which is much more efficient and effective for heat pumps. Though to his credit, Josh may have done this knowing that I had enough knowledge from my own research prior to install to set things up as I wanted. Overall, so far we're very happy with our install and would recommend EBC for your heat pump install. I'd also definitely recommend pushing for a Vaillant system if you have the budget for it.

I called up the Edinburgh boiler company along with another boiler company who was recommended. Both companies came out within a couple of days of calling, both around the same time. David from the Edinburgh boiler company was very thorough and explained what work would be carried out and what other work could be additional. He also explained what boiler was more beneficial for myself. The other company came into my house took a few photos and said yes we can do the job and never went into any detail what was needed. The estimates from both companies had a difference of about £600 for roughly the same boiler, the Edinburgh boiler company was the more expensive quote. But what sold it to me, was the professionalism of David from the Edinburgh boiler company. I called up the Edinburgh boiler company and said i wanted to go with their quote, as I found them more of a professional company. Everything was explained when they would come out to fit the boiler, when the joiner would be on site along with the electrician. Everything went to plan as discussed, I found all three tradesmen all very courteous and tidy with their work. I would strongly recommend if you're going to get a new boiler fitted or any of the Edinburgh boiler company products, look not further than the Edinburgh boiler company. Im more than happy with my purchase from them.

Amazing service from start to finish from the Edinburgh Boiler Company , David gave me a quote and explained everything in great detail , my boiler was installed the following week , the installation team where fantastic very professional and respectful of the property everything was left very tidy and they explained everything in detail I have also taken out the boiler care with them, much cheaper than what I was paying to British Gas , Definitely recommend them , I have already recommended them to friends .

Professional service, carried out efficiently with clear recommendations of what to do next.

Excellent Installation Process from start to finish has been great. Honest information provided from the outset. No pressure selling Installation team superb taking great care of our property and making the installation very straightforward. Workmanship excellent with extremely tidy cabling and good appearance of solar panels on roof I would not hesitate in recommending The Edinburgh boiler Company

Brilliant company from start to finish. We got a (very competitive) quote and arranged an installation date really quickly. The whole process was really smooth and straightforward. Both the sales and the installation team were incredible and our new boiler was installed in just over 4 hours! Thank you so much!

Unfortunately I can't recommend them, bad investment really. The installation went ok but there were multiple issues after. I think EBC doesn't employ their own engineers but are some sort of agency that uses different people each time as they sent two other engineers to finish an installation. Additionally, I have plumbing issues since installation; as waste pipe was not installed correctly the kitchen pipe gets blocked often and will require replacing whole drainage system, till then I just need to call a plumber every 8 months or so. Also, one of "engineers" drilled holes for carbon monoxide detector but then decided to put it in another place ( without informing me ) so left my wall with extra holes. The boiler was replaced some time ago and outwith of warranty ( I was told by EBC that I am already outwith of service warranty but they will send someone anyway, even if they had to fix their poor job ) just be aware that after being pushed by EBC for a review, you will have ongoing issues in the future.

Excellent service from this company. Keep you up to date all the way when scheduling an installation. Not too pushy. David, who came out to gather info for the quote was very knowledgable and professional. Installation engineers were also very knowledgable and efficient, were very friendly, very tidy and ensured you were happy with things Plus explained how to use the new boiler system. Top class actually all round. We very very impressed. Thank you.

I would like to thank the EBC for the fantastic service I received from them regarding the fitting of the Air Source Heating System. I have had a few gremlins with the system and the EBC faced it head on and never avoided my calls, looked after me 100%, absolutely FABULOUS service. I would have no hesitation in recommending EBC. Thank you to Lesley, Heather, Liz, Graeme, Lee, Stewart, Craig, Kyle, Brian and Lee.Sorry if I have missed anyone from the fantastic A Team.

The team at The Edinburgh Boiler Company were very good to deal with. They did exactly what they said they would, on time and in a very professional manner. The installation guys were polite, kept us updated with progress and completed a very neat and tidy job. I would certainly recommend this company for solar installations and I'm going to switch my gas central heating maintenance to them when it's next due.

Great experience. Great communication, personable staff, good advice, no pressure sale. Kept the place neat and tidy during the install. Can't fault them, would highly recommend (and I've done so already)

Just had my first boiler service with The Edinburgh Boiler Company and I'm very impressed. The lad that turned up was polite, knowledgeable and friendly to be around. I'm new to have gas in my home so he was very helpful when I asked questions regarding the system. Price was really competitive and hopefully they'll be along next year to provide another top class service.

I'm very happy with my new boiler, installed expertly by Robert. He arrived on the dot, got to work and had finished by early afternoon. The place was left spotless and all the packaging, old boiler parts and odds and ends taken away soon after for recycling. Very pleased!

Excellent boiler installation from this Company - no hassle at all & everything done efficiently - office staff really helpful - I would definitely recommend them

Great service from start to finish. Joey and the team were professional, friendly, and explained everything clearly before installing our new boiler. The installation was quick, tidy, and everything was left clean afterwards. Very happy with the result and would definitely recommend them.

My boiler was fitted by the Edinburgh Boiler Company before I purchased my flat, but it was no trouble transferring my details over to them and setting up boiler cover. I’ve had a yearly service since, and each time organising this has been straightforward and easy. Last weekend I had an issue where I had no heating or hot water, so an emergency visit was organised the next morning, unfortunately the problem wasn’t solved during this visit but a follow up visit was organised straight away. Scott came back and when the problem still wasn’t obvious, he didn’t just give up and leave, he did everything in his power to find a solution. Sean arrived to support, and he was fantastic, friendly and pragmatic especially when I was already feeling a little overwhelmed and stressed with the situation. Through trial and error, the problem was addressed. I couldn’t be happier with the service I received and wouldn’t hesitate to recommend The Edinburgh Boiler company to friends and family. From Hollie over email/phone to Scott and Sean, it really does feel like a customer first business and I’m so grateful for the support and help I’ve received.

Brilliant service - Liz was a fantastic point of contact, keeping me up to date throughout the process. Delighted with my heat pump!

The EBC installed my 4kw solar panels & 5kw battery system over the weekend and have done a fantastic job. Everything has gone very smoothly and I'd recommend them to anyone who is thinking of making the move to solar. Sam completed the job on Saturday and his work is top tier.

Professional service. From quotation to installation and after-sales inquiries, I was impressed with the Edinburgh Boiler Company's focus on customer satisfaction.

Highly recommend, swift, professional, polite, great service!

The Edinburgh Boiler company came out to install a new boiler, radiators and pipe work along with co2 alarm and smoke/heat detectors. They were here and away in 1 day, they managed to get the work sorted promptly and kept all areas clean and organised throughout. The guys communicated each step and walked through the new heating system at the end. Everyone was very friendly and did an excellent job throughout, can't thank them enough.

The team were friendly and worked hard. They answered any questions we had. It was a pleasure to have them for the 2 days. The standard of work seems excellent. Thank you. We are delighted to finally have solar panels!

We used EBC for a new boiler. The process was quick and smooth from initial estimate through to installation. A great professional service recieved, many thanks!

Great company to deal with, needed a replacement boiler and a couple of new radiators, everything went smoothly from the 1st survey visit, same day quote, to the fitting of everything. Lovely team, professional, quick, tidied up afterwards, would definitely recommend and use again

I recently had a heat pump system installed and, while I’m pleased with the final result and found everyone I interacted with to be friendly and easy to deal with, there were several process and communication issues that future customers may want to be aware of. My experience wasn’t about the people themselves—they were polite and helpful—but rather about gaps in planning, clarity, and overall coordination. These are the areas I think prospective customers should check carefully before work begins. Key points from my experience: 1. No installation plan or equipment list provided in advance I didn’t receive details about the equipment being installed or the dimensions of the radiators. This made it difficult to understand the impact on each room or make informed decisions about placement. A clear plan would have helped avoid surprises. 2. Installation team arrived without a clear brief The team didn’t seem to have a defined plan of work when they arrived. They also mentioned they were new and explained that they wouldn’t be refitting carpets or removing the old system, which wasn’t communicated beforehand. 3. Hot water tank location changed unexpectedly The tank was originally measured for the loft, but it turned out not to be suitable. It was eventually installed in a cupboard, which worked out, but it felt like this could have caused a more significant issue if space hadn’t been available. 4. Some old pipework left in place I was told certain pipework would be removed, but some of it remains visible. 5. Carpets not relaid after being lifted While I didn’t expect full carpet fitting, the carpets were left up after installation, and we had to try to lay them back down ourselves. 6.No breakdown of equipment or costs I didn’t receive a detailed list of what was being installed or how the costs were structured. This lack of transparency made it harder to understand exactly what was included in the installation. 7. Overall process felt rushed At several stages, I didn’t feel fully informed about what was happening or what to expect next. 8. Limited handover on the new system The electrician gave a very quick overview of the console but wasn’t familiar with the system. Given that heat pumps operate differently from gas or electric heating, a more thorough handover would have been helpful. Summary The installation was ultimately completed and the team were pleasant throughout, but the process lacked clarity, planning, and communication. I’d recommend that future customers ask for a detailed installation plan, equipment list, and clear expectations about what will and won’t be done inside the home before work begins.

Absolutely 💯 fantastic service from my initial engineer assessment of my boiler to the 2 guys who completed the installation of my new boiler I honestly don’t have a single bad thing to say about the Edinburgh boiler company Absolutely delighted and will highly recommend anyone to use them

3 years of first class Service and repair to gas boiler. Friendly, knowledgeable and helpful on phone. Engineers are always well presented, friendly , quick and efficient. Always give full details of repair, chat and answer questions clearly. Respectful of property and customer. Great job. 👏 thank you 🤩

Fantastic service and would highly recommend. Rick visited and spoke at length about our solar panel project and shared lots of advice. Gareth, Ollie and the installation team were brilliant on the day and finished much earlier than expected. After care support from Anna has been great, always available to answer questions or emails. Thank you!

Absolutely fantastic service from The Edinburgh Boiler Company. Our boiler broke and we had a engineer at our door in 40mins. Highly recommend their heating plans.

Fantastic Service from start to finish. I genuinely couldn’t be happier with my experience with The Edinburgh Boiler Company. From the initial consultation through to the final installation, the entire process was handled with professionalism and care. The installation team were punctual, courteous, and extremely knowledgeable. What really stood out was how clearly they explained everything, asked me where they wanted me to put the radiators and how to use the new equipment once it was installed. They took the time to ensure I was completely comfortable operating the system before they left. I also really appreciated the communication throughout the day. If anything needed to be adjusted from the original plan, they phoned to explain the reasons and made sure I was happy before proceeding. The workmanship was excellent, everything was left tidy, and the whole experience was smooth and stress-free. I am also really impressed with the aftercare as knowing that support is readily available gives me peace of mind! I would highly recommend them to anyone looking for a reliable and professional boiler installation company.

Got quoted one amount set up date arranged a bank loan then on day they added £800 then had to wait till next day for work to start then after leaving ceiling damage due to a leak caused by install they reduced bill. Great job lovely working boiler just the organising of jobs completed on date arranged and not waiting a week for a joiner and electrician to complete job would have been great. Also set the cost upfront not change boilers on day of install and add extra costs.

Team were brilliant. First class service from start to finish. Will recommend The Edinburgh Boiler Company to all my friends.

Great installation of new boiler, fast but thorough.

Reliable, good quality and friendly. This is all you want from a boiler service company. They installed my boiler a few years ago and do the annual service for it. Fingers crossed no fault yet. I would recommend them to anybody with "boiler needs". I add (2/2026) to my previous review: EBC is very responsive (no long waits for a response) and repaired a fault on one of my radiator valves quickly and perfectly. Another good year of excellent service.

Experienced a boiler shutdown last week during the cold spell. Gave EBC (Hollie) a call and Lee was on site that morning. Great professional service once again with no hesitation to recommend to anyone looking for a new boiler or to maintain current set up.

Excellent hassle free installation..thanks guys

Wonderful experience again from The Edinburgh Boiler Company. Always highly efficient and professional

Edinburgh Boiler Company fitted a new boiler and radiators for us as part of the Warm Works contract. They’ve blown us away from start to finish with their customer service, efficiency, organisation, skill, standards and friendliness. Nothing has been too much bother, all my enquiries were responded to with patience and the team on the day were phenomenal. They worked so quickly and have done such an amazing job and we’re so pleased and grateful for our new heating system. Highly recommend!

I had a seamless experience with this company for my solar and battery installation. From the start, they were incredibly helpful, advising on various designs and options to create a tailored solution that fit my specific needs. I especially appreciated their no-pressure sales approach—it felt like they genuinely wanted what was best for my home rather than just making a sale. The installation team was top-notch: friendly, approachable, and took the time to explain every step of the process as they went. The quality of work is excellent, and I felt fully informed throughout. I would highly recommend them to anyone looking for a professional and stress-free transition to solar!

First class service from a friendly Edinburgh company. They installed my new boiler some time ago - years - and I've had a service contract with them since. My boiler works great , but I've had an occasional problem with very old related equipment for my heating, like the water tank and pump serving the boiler and radiators. Just before the New Year, middle of winter!, my heating went out. The Edinburgh Boiler Company rose to the occasion and sorted everything out, so I am here to share that good news.

Absolutely fantstic pricing and service! very professional, efficient, knowledgable and polite staff! Really cant do enough for you. A real pleasure doing business with them 10/10!!

Had battery and solar installed by Edinburgh Boiler Company last week, whole process was great from start to finish. Office staff friendly and efficient, install team all great and the system works perfectly, would strongly recommend using this company

Excellent company to deal with from start to finish

Brilliant from start to finish. Made the process super simples and worked efficiently. New boiler has been a huge success and communication was great throughout. Robert was kind, clear, and efficient throughout. Would highly recommend!

Great staff. All friendly and helpful. I would not hesitate to use this company again.

All the team were friendly and helpful. The install team in particular were fantastic! Scott and everyone else was really professional, knew their stuff and couldn't have been nicer.

Fantastic service from start to finish. From Alan who came to give us a price for the work to Robert who did the work replacing the boiler, very happy with the service. Would thoroughly recommend them!

Wszystko w porządku poza terminami serwisu. Pierwszy raz zamawiałem w listopadzie i był kilka razy przesuwany. W ostateczności serwis piecyka był przeprowadzony po dwóch miesiącach od pierwszego umówienia.

So very happy I went with the Edinburgh Boiler Company. From the initial contact from Siobhan during the sales visit, to Liz in the office keeping me updated, helping with my funding application and even pushing SP Energy Networks on my behalf to complete unlooping work, and the workmen who have, by far, been the most respectful and helpful group of chaps I have met with in my renovation journey. Everyone has been incredibly professional, respectful and cannot do enough to help. The installation was completed quickly and aftercare to rectify some teething issues has been dealt with swiftly. Incredibly impressed with EBC and cannot thank them enough.

I have used Edinburgh Boiler Company several times and there service has been excellent. The appointment system keeps you informed and I have found the engineers to be very knowledgeable and competent and take the time to explain the work caried out.

I’m a return customer for Edinburgh Boiler company having our boiler replaced and then stuck with them for the after care package. We recently had a blockage impacting our compressor fan and the engineer attended quickly and investigated the issue and found and resolved the fault. He took the time to explain the issue and what he was doing to resolve. Highly recommended.

Had solar set up installed with the Edinburgh Boiler Company and from the initial contact they were quick, helpful and very knowledgeable. The install took 2 days on temperatures below freezing,the team were brilliant. Any issues were communicated well and dealt with quickly. Very happy with the panels, battery and inverter. They took time to explain everything and said to call anytime of I have any questions. I would throughly recommend them.

I am very happy to provide this reference in respect of the boiler service and gas safety check carried out at my property. From the outset, the company demonstrated a high level of professionalism. The appointment was arranged efficiently, and the engineer arrived exactly when promised, which was greatly appreciated. Communication prior to the visit was clear and reassuring, and there were no unexpected delays. The service engineer was courteous, knowledgeable, and extremely conscientious in their work. They took the time to explain what checks were being carried out and why they were necessary, which gave me a great deal of confidence. The boiler service itself was conducted thoroughly and methodically, with clear attention to both safety and performance. All relevant safety checks were completed to a very high standard, and the engineer ensured that everything was left clean and tidy on completion. I was particularly impressed by the care taken to identify potential issues and to confirm that the boiler was operating safely and efficiently. The engineer did not rush the job and clearly took pride in their work. Overall, I was very impressed with the service provided and would not hesitate to recommend this company to others seeking a reliable, professional, and thorough boiler service. I would also highlight the the efficient office staff who sorted out contact numbers for me in respect of the “Hive” installation. Well done. Ian King

Arrived on time and carried out an efficient service to our boiler

Sean was very helpful and did a good job installing the Combi Boiler. I would happily recommend Edinburgh Boiler Co.

Great service. Would highly recommend.

Prompt and efficient service. Fitted a new boiler in my home and I am delighted with workmanship. Would definitely recommend the Edinburgh Boiler Company.

1day installation for a storage battery turned into 2.5 days. This was due to survey & installation communication issues. Installers were on time, professional, polite & worked tirelessly. Clean & tidy install. Office staff were professional & polite. Only 4 stars due to the extended time for the installation.

Boiler service and repair. With a bit of effort we managed to get the two done in one visit. The technician made the repair, successfully, and pointed out the age of the boiler and the fall off in efficiency which other service companies had failed to do.

Excellent service from start to finish quick slick and professional would definitely recommend this company 👍👍👍

All the team at Edinburgh Boiler Company were a pleasure to deal with. My Solar and Battery installation were done to a high standard with no mess left behind. Very pleased with the final result. 10/10 !

Our boiler needed replaced urgently. EBC had us booked in and installed in less than a week. Couldn't fault the service. Highly recommend.

I am very fussy and had an excellent job carried out by The Edinburgh Boiler Company fitting solar panels and the related invertor/battery. They listened to my views on how I wanted the installation to take place and they accomplished this as far as possible. Very happy with all the work the team completed.

Great service. Booked for my boiler to be serviced. All very easy and straight forward. Highly recommended!

Great communications, fast site visit and only had to wait a couple of days for our boiler to be replaced. The engineers fitted the replacement unit in just a few hours and cleaned up everything afterwards. Really impressed with the service which was significantly cheaper and quicker than the Scottish Gas quote we had, and we've got heating and hot water back in time for Christmas!

Fast appointment scheduling. Paul was able to fix the boiler within half an hour. Very good service.

Had a great experience with the Edinburgh Boiler company recently. Survey and quote was provided by David Y who was polite and professional and talked me through everything. I accepted the quote when it was sent through on email, within 15 mins the office called to arrange fitting. This was at 5pm on a Tuesday, fitting was arranged for the Thursday morning. The materials were delivered that morning quickly followed by Scott, Daniel, Kieran and Scott who got to work fitting the new boiler. The guys were great and worked very quickly, left no mess and were out in 3 hrs. Couldn’t be happier!

Friendly and quick boiler replacement. Good advice on servicing too

Quick to respond and fix our boiler with a very helpful and friendly engineer

Came out to look at a radiator leak and whilst onsite gave the boiler a quick check which showed up another issue we were unaware of. A week later an engineer attended and replaced a radiator connection and a leak in a boiler pipe. Couldn't fault service, very friendly engineer and easy to contact.

Absolutely delighted with Edinburgh boiler company from start to finish. The engineer never stopped and left everything in perfect order and explained all we needed to know re thermostat etc. Would definitely recommend !

Great team with the old boiler stripped out, new boiler installed and all in one day. Cannot fault their work effort or their professionalism, would recommend the Edinburgh Boiler Company to anyone looking to replace their existing boiler!

Had my combi fitted a few weeks ago and the guys installed it in half a day which was amazing 👌Well done boys 😊. Since having this combi my house has never felt as warm and cosy as it is now !. My daughter always said when she came to visit that our house was cold 🥶but we were so used to it we didn't really notice until our new boiler was fitted !! 🥵🤣. We used to have a very noisy pump for our shower🙉 but that was removed and now our house is peaceful at shower time 🤗 Happy days👍. These guys work so hard and deserve all the credit 🥳 would definitely recommend this company and its good to keep a business running who's local and reliable. Keep up the good work and merry Christmas to you all x

Good service, appears to be just what was wanted

I had a really enjoyable experience with Scott, Danny and Kieran. They were super friendly and very professional. Even though there was an issue with the Hive system, the guys did not leave until they resolved it which is incredibly professional and I highly recommend Edinburgh boiler company from booking to installation.

Efficient, competent , knowledgeable and friendly would highly recommend.

Excellent advice, very good price, speedy and competent work

Not 100% happy sadly. Boiler fitted and is working however I'm clueless as to how to set heating as preview was done far too quickly. Issue on day of install. Told in email install would be between 8am and 10am. However engineer called after it to say would be with me by 12pm (actually after 1pm). Not aware boiler was being delivered beforehand. And the delivery driver advised as I was in a flat they could not bring upstairs. However reluctantly brought the boiler up, but complained the whole way saying was mine/engineers responsibility. Left me to bring piping upstairs which was a struggle causing me to trip and fall on stairs. Lastly. The engineers did a good job. However one asked to use my toilet before starting. I have no issue with that. What do have issue with is them not flushing after use! Which is just disgusting! I only realised this later on going use my own bathroom. Also communication with EBC I found to be poor! Ive sent emails, get no response and have to call and chase up for a response.

Great service and communication

Absolutely fantastic service and very helpful people and very knowledgeable and very professional great job done as always

We had a slight misunderstanding about an initial repair appointment but that is the only negative part of our experience with the company and individual workers. They were quickly able to identify the issues and solved as much as possible in just the one day. They are happy to help if we decide later to fix the last remaining issue, as it would be a bigger job than expected, but have made our boiler safe to use and gave us heating when it was needed really quite desperately. Lovely guys when they came round and very helpful and clear when explaining everything.

It has been a real pleasure to deal with Edinburgh Boiler Company who have just completed installation of a solar system. The people employed in this process have all, without exception, been very professional, personable and helpful. Our system was installed during 2 days of very cold weather. Despite the cold the team continued to work hard to do their best for us and this was greatly appreciated.

Prompt, knowledgeable and efficient; Scott serviced my boiler and did the essential gas checks while being personable throughout. Of all the companies that have done the boiler service over the years, I would definitely rate The Edinburgh Boiler Company at the top of the list. Very happy and grateful.

Due to an admin error on your part, the engineer did not come on the original date. I waited in the whole morning. When he did come, he turned down the temperate guage on the boiler and did not reset it. It was sub zero that night and it took me a while to discover why the house was still cold after the heating being on for two hours.

Booked a service for my boiler. The engineer Malky was prompt, courteous and didn't make a mess of my carpets 😜 Thanks Malky Jim

The whole team of personnel is a fantastic combination. The sales and support teams worked closely to help—from providing the quotation and assisting with the funding application to scheduling and installation. All of them performed their jobs excellently, especially the sales support and admin teams. Ms. Siobhan Hancock and Ms. Liz Allan made the process seamless, taking it from quotation to installation in less than a month.

Had a great experience with Edinburgh Boiler Company when buying a new boiler. The people were all very friendly and professional. The quote we received was very competetive when compared to other companies such as British Gas. No hidden costs or unexpected extras. Overall very happy with the service we received and the price paid.

Nothing is too much trouble for the EBC team, anything I asked to be done was not a problem. From initial survey / quote through to final install was hassle free. Really can't fault the team, always happy to explain what they were doing and showed a respect for our home. I only had one very slight issue the evening the job was finished, but the team were back first thing and sorted it. Can't ask for more than that.

was very straightforward, got a quote, shopped around, thought they were the best value and went for it. turnaround about two weeks from confirmation to installation. three gents turned up on time and got cracking: scott kieran and daniel. one was electrics, another installation and another an apprentice i think. they worked well as a team and were courteous, explained what they were doing at every stage, and cleaned nicely up afterwards. very efficient work and no issues after. a pleasure to have them in my house, and even better to have a working electric boiler after!

I have to say these guys are amazing! I had a terrible experience with another provider, but these guys guided me through the entire process and very quickly installed my new boiler. The joiner also went the extra mile to reattach cosmetic aspects in the kitchen and make good the works. I could not be happier with the service. I will use you again!

Could not fault this company at all, great office staff and install team were lovely! Would definitely recommend!

Best experience I've had with trades people. They came two weeks early when my old boiler finally packed in and I had no water or heat. Took a day to install, no mess. Fantastic product and good afternoon sales care. Highly recommend.

Excellent costumer service office manager was an exceptional help. Won’t go anywhere else in future 10/10

Thomas arrived right on time and cracked on straight away. My house was a bit of a mess as I'm doing some DIY kitchen renovation which isn't exactly going well but it didn't phase him at all. A great boiler service, no mess and no problems at all. I'll be back next time again.

I joined EBC a few years ago after British Gas failed to turn up for a service on 6 occasions. I was really impressed with EBC for the first couple years and couldn't fault them but my recent service had 2 no-shows as they 'weren't added to the system' - I wasted 2 days waiting which is infuriating. Was promised the engineer would be there on the 3rd attempt first thing, which is 8am based on their appointment slots, they turned up around 10.15 - I work on call and had to turn down a job as I was still waiting and the job would have been done if they'd turned up at 8am as promised. I also asked for a quote/advice on changing the valves/caps as they keep leaking, this was not actioned either. Would be 0 stars if it weren't for their engineers which are excellent. Looks like the company has gotten too big to offer the level of service they once did, disappointing.

Had new boiler installed last year and everything went great, 5/5. What's not so great is that now is time for its service, which I had booked a couple of weeks prior. Then a day beforehand it was moved by another more than 2 weeks to accommodate other customers...

The boiler installation took over a week to complete, no heating/hot water issues for a few days and 3 visits to fix, disappointing. The joiner side was excellent and their service was top drawer

Great customer service, kept me updated on appointment, and lovely helpful engineer

Installation staff were professional and courteous. They did a great job

Sadly did not reply to our enquiry.

Excellent service from start to finish. Fast and reliable. Would highly recommend.

Engineer was tracked on route and arrived as planned. Engineer was very pleasant, and the service was conducted promptly. Gas Safe Certificate issued immediately. Cost was fair.

Everyone was really helpful from initial advice to installation. they had good solutions to our questions, and obviously know their stuff. Very friendly and professional, kept us fully informed of what was going on. The installation is really neat too. Our neighbour vouched for them, and now we definitely recommend.

Solar panel and battery installation I would highly recommend The Edinburgh Boiler Company. I contacted 3 companies and had a different experience with each. Rick from the Edinburgh Boiler Company was very thorough and took his time to discuss all the finer details - and was more than happy to answer all our questions (I had a lot!). He arrived in an electric car (which was important to us) and most importantly he had first hand experience with his own solar panels on his own home. He understood our needs and wants and unlike the other 2 companies he did not fire a price at us straight away. Rick took our details and came back to us a few days later with a few options (and different prices) and designs based on our discussions. We were also provided with a very detailed list of costings. Ultimately we were really impressed with the interactions we’d had with Rick. We were even more impressed when the quote came in under our estimations. Installation was arranged around our availability - scaffolding was put in place the day before installation. On the day of installation the team arrived prompt and had the whole job complete by 4pm. They left no mess and provided a detailed overview of the system. All the staff I had interactions with were extremely friendly and I have to say that I definitely feel that the ‘customer’ is at the heart of this business. What a great experience - i would definitely recommend and utilise The Edinburgh Boiler again in the future. Thank you - Diane and Brian

Good communication , lovely staff and prompt appointments

From first survey to follow up care the Edinburgh Boiler Company were excellent. They installed a solar panel and battery system for me. The initial survey was through and the proposal was detailed. The installation work was carried out in 1 day and the team were very professional and kept me updated throughout the day. The work was carried out to a high standard and while I had 1 minor issue post installation they were quickly back on site to resolve the problem and get me fully up and running. I would thoroughly recommend this company.

Great service. Everyone is friendly, kind and feel completely safe and trust them in your home . There was a little issue with the initial installation and took a while chasing to get it resolved and to get any commitment to get some one to come and fix the issue. But it was resolved in the end. Cost is great for such good service. Def recommend.

Quick and efficient . Mannerable lad.

Fitted solar panels in a day! Great team, professional, hard-working, cheerful and a did a fantastic job. I'd recommend them :)

Delighted with our price and PV install. All the staff we dealt with were professional, patient competent, friendly and they cleaned after themselves! In particular Dylan, Ollie, Annette, Rick and Anna were outstanding. Really pleased from start to finish, content that we’ve had value for money, quality Duracell kit installed and the workers were not rushing away to another job before finishing ours. Would recommend Edinburgh Boiler Company for a pain free Solar PV installation.

Excellent service from start to finish. From the initial quote to the instalation everything went smoothly. Many thanks to Scott and his fitters for being so professional. they left the house as they found it. I would use and recommend Edinburgh boiler company again.

I've always found EBC to have a great "can-do" attitude. That attitude was evident this week at our annual boiler service when Scott did a brilliant job of the service and managed to reach our boiler filter which was quite difficult to reach due to where the boiler is situated. Thanks so much Scott and the team.

Friendly, professional service at a great price. Very happy. Edit: I have been using this company for a couple of years and have a cover plan which includes an annual service. I had to contact them recently due to a boiler fault and it's the first time I've ever had an issue and had to use the cover. The service I received was top notch from start to finish and my boiler is now as good as new. Huge thanks to Thomas who was so professional, dedicated and communicative. The cover plan is worth it's weight in gold and I'd recommend it to anyone looking for a reliable and comprehensive cover plan.

Great service end-to-end. communication brilliant. Survey and install team knowledgable - price very competitive. Would highly recommend.

They arrived at the time stated, they were pleasant and helpful throughout the job. The scaffolding was errected quickly. The fitting was carried out efficiently with the company working in teams. I cannot recommend them highly enough

I had a Worcester boiler installed by The Edinburgh Boiler Company two years ago, and they have been servicing it ever since. Excellent service, quality work, friendly, efficient, and always punctual. Communication from the office is great, and they always arrive on time. Highly recommend!

We recently installed an Air Source Heat Pump with Edinburgh Boiler company and I couldn't be happier with their service. From early conversations, to on-site assessment and installation I felt like the entire process was extremely professional, with great communication and support. Kyle in particular was extremely attentive and was able to help us get everything working properly even with some off hours tinkering, which was really appreciated. We applied for the Grant+Loan which EBC also helped us with, providing guidance and all necessary documentation in a timely fashion. Definitely recommend their service and would use them again.

The Edinburgh Boiler Company were excellent from start to finish. The planning and most effective design/ choice of PV array, inverter and battery system was clearly explained, and the layout, relevant data, and installation process were detailed in a concise way, sufficient information being provided by email. The installation of system was efficiently carried out, and the installers were very friendly, extremely professional, and also very communicative. Also the support staff in the office were excellent as well. I want to particularly mention Anna who was a great help, and continues to be so. Also Rick for the excellent design. I am already very pleased with the energy saving results since commissioning the system, and hope to start selling excess electricity back to the grid as soon as my MPAN import export comes through from DNO along with MCS certificate. I thoroughly recommend The Edinburgh Boiler Company for a Solar panel installation system and look forward to continued excellent service from them.

Scott was really great, friendly and no mess. Would recommend using EBC.

Fantastic service from the Edinburgh Boiler Company. They kept me informed every step of the way. From Gracie who is so helpful, David who done the survey, Sean and Robbie who done an excellent boiler installation and Megan too. Not surprised they are No 1 in Scotland.

Scott carried out the service professionally and in a friendly manner

Great service from Sean and Robbie ! Quick, friendly and efficient. Electrician was great too. Highly recommended.

Excellent service as always from the Edinburgh Boiler Company. Contacted the company and spoke with Hollie, very helpful with getting appointment arranged. Engineer Scott visited a couple of days later. The leaked was repaired, Scott was honest with his recommendation, very thorough in his assessment and stayed at the property until he was certain the leak was resolved.

Scott was his usual self very cheery and helpful.

Colin the sales person listened to our requirements and advised us without pushing stuff that we did not need. Scaffolding was erected the day before work started and removed within one week of completion The Solar, Battery and EV charger installation teams completed the work in a day in very neat and professional manner. The electricians showed us how to set the appropriate APPS and how best to use them. We where impresed with the standard of work thank you EBC

1st Class service from start to finish! A great company to deal with, they do exactly what they say they are going to do. Alan did the survey, Colin fitted the boiler and Gracie the office manager kept us updated all the way through. Well done team, I definitely would Highly recommend using The Edinburgh Boiler Company!

Excellent service from team. They were very efficient and did exactly what they said they would. Great team, brilliant service and all very polite and respectful

Problem with boiler, called at lunchtime, and boiler was repaired same day (value replacement). Excellent service.

Disappointing. I’m on a service contract with this company and previous dealings have been good. However, I had a boiler service scheduled for the 22nd of September in the afternoon. I received an e mail the day before confirming the appointment and arranged time off work to be around. On the morning of the service I received another e mail cancelling the appointment and asking me to reschedule. No actual explanation only a bland ‘circumstances beyond our control’. Not really acceptable.

David who did the survey and Colin who did the install showed real professionalism and courtesy. A couple of issues arised after the install and while testing but Colin didn't hurry though it was getting late but solved all the issues working diligently and with patience. Very happy with the service received and would recommend. Thanks

We were absolutely delighted with the speed and efficiency of the Edinburgh Boiler Company in our time of need recently when we experienced a water leak in our heating system. The problem was quickly identified and then sorted and the mess was cleaned up as well. TOP MARKS, 10/10 and 5⭐️+. Well done EBC!! A VERY satisfied customer 😀

Been using these guys for a few years now always been super responsive and reliable.

We had our ageing boiler replaced last Friday, and I have to say our experience with the Edinburgh Boiler Company was excellent. The fitter James turned up on time and carried out the boiler replacement with care and attention, tidying up behind him as he went. The joiner was there for part of the time to remove the boiler cabinet, and he arranged to return on Monday to replace it to encase the new boiler. He then tried to find out when the builder was booked in to repair the outside harling, however it hadn't been entered in the diary. We then phoned to arrange this for Wed, however were pleasantly surprised when the builder fitted us in on Tuesday afternoon - you would hardly notice any damage to the wall as he blended the harling so well!! All in all, happy to recommend the Edinburgh Boiler Company to anyone considering a boiler replacement - their staff are very polite and helpful.

I needed a new boiler asap. I had several company’s giving me a quote to fit a new boiler. The Edinburgh boiler company was great from the quote to install of the new boiler was fast. Price was in the middle of other quotes. The service I received was great I would highly recommend to friends and family.

Great service from initial enquiry to installation, 2 very polite and respectful engineers fitted the boiler, all rubbish removed and full explanation on how to use the newly installed equipment. Thank you

Excellent service. Engineer carried out work quickly and thoroughly. Thank you Edinburgh Boiler Company. 😊

Very pleased with the new boiler Very pleased with service provided

Excellent service and excellent job done from the whole Edinburgh Boiler Company team. Our solar & battery system was installed without any issues and up and running. Extremely happy.

Overall I’m really pleased with the service provided by Edinburgh Boiler company in installing my solar panels. They did a thoroughly evaluation on site and provided a business case showing returns, seasonality etc. Once I committed to going ahead, they provided a very prompt start date. There were some communication issues which I’ve fed back but I would recommend this local company as overall their service was impressive.

Arranged boiler service. Not particularly happy about being asked to pay in advance. Communication with engineer in advance was a good but when he arrived he said boiler couldn't be serviced due to a pipe being in the way meaning that cover couldn't be removed. (The boiler was professionally installed some years ago and has been serviced many times). He said he'd speak to office about a refund. Waited several days with mo communication or refund so called and was told she'd have to speak to manager but didn't know if they'd refund. Said it would take 5 days IF! they were going to refund. A week later I had to call back again and was told payment had failed - you'd think at that point they'd contact me? They tried again and this time it went through. Not impressed with the engineers inability to carry out work (which has now been done by another firm) - a quick google search clearly shows cover coming off towards you rather than lifted up as he was intending to do. Also took far too long - and 3 phonecalls to refund

Excellent service from this company. The team of guys were friendly and very helpful and tried to make the process as painless as possible. First class work and they even cleaned up well after themselves. Would highly recommend.

Just had my annual service carried out. I was kept informed of the appointment and his arrival time. Everthything was explained to me which was really great. Punctual and courteous. Highly recommended.

First class customer service from the first consultation with Rick to completion by the installation team. Excellent installation Jon from a Courteous, knowledgeable and skilled.

David came out and tested my heating as I'd thought a loud noise I'd heard had come from the boiler. He assured me everything was working well and that the boiler is safe to use. David was very courteous and asked if he should remove his shoes on entering the house which I thought was considerate. I now feel confident in turning on the heating thanks to his reassurance.

From our quote and assistance with the installation of the solar panels while we sorted a smart meter out to the scaffolding, installation itself and aftercare everything has been amazing. We were up and running within less than a day, no real impact to us as we work from home on the day and the ongoing support has been great. I can not recommend them enough if you are considering Solar.

Great service from the guys at Edinburgh Boiler Company.

Very good experience from The Edinburgh Boiler Company. The engineer identified and sorted out the problem with our heating and had our system operating again very quickly.

Needed a new boiler quickly and Edinburgh Boiler Company gave us a very good quote for a fiddly job. This took two days but they were clean, efficient and courteous at all times. We also had a couple of minor issues with radiators after the boiler was fitted - nothing to do with the new boiler - and they came out and fixed them really speedily. Great service and I wouldn't hesitate to recommend them in the future.

My annual service was carried out by Thomas. Great efficient service!

both Scott and Ross were excellent . even though we needed to wait for parts to complete the service we would not use anyone else. thanks so much for a perfect service.

Two Reviews in one 1._Installation of Solar Panels, battery and earth spike_ I can't praise the professionalism and hard work of this team enough. The planning process was thorough and when I required a bit more information or clarification, it was explained clearly and patiently. Moreover, they were able to tidly accommodate the battery and inverter in the front porch which is much safer, and creates an insulating warm air-lock between the front door and the living room. Meanwhile, in the office, Anna was extremely diligent in maintaining the paperwork, and arranging the SEG. The work itself, was undertaken by a thoroughly professional hard working team, who bust their guts to get the job done within the day, despite an early setback. A brilliant bunch of lads and it was a pleasure to have them around the house. There have been a couple of minor niggles which I are useful to point out, but not enough to take away from what has been stellar service: I had a heat pump installed by EBC shortly before this job, which ultimately caused a bit of a headache for the solar team, as the ASHP team ran their cables alon the route the solar team wanted to use. The solar team went above and beyond to solve the problem. Secondly, I had an earthing spike installed so that the panels could run during power cuts, and I wanted the ASHP to be linked into that, but there was a question about whether the system could handle it. The only electrician who could advise on that was unavailable during installation but I was told that he'd be in touch with an answer, which I'm still waiting for. The lesson: if you're installing both systems at the same time, ask that the SP team and the ASHP team to do their preparation and planning together. 2._Installation of Air Source Heat Pump_ Again, the support ECB provided in the preparation for installation of the ASHP was exemplary, and they were able to accommodate my preferred arrangement of the water-tank and pump with no fuss whatsoever. Liz, in the office, was also a great help in answering my queries and assisting with my application for the grant and loan. When everything was measured up. There was some discussion about the size of some of the radiators, with the bathroom being a bit of an awkward space, but they went away, did some research, and found a radiator of exactly the right dimensions to satisfy both the space and the heat calculations. Th installation, over a couple of days, was incredibly smooth and the final result is seamless. Despite the new radiators being larger, the team were able to fix them to the existing system with some very creative plumbing; The water tank now sits neatly in the space vacated by the boiler cupboard which their joiner shored up with some extra paneling. The aftercare has excellent too, with a couple of visits to inspect the radiator valves to ensure they're handling the pressure, and to assist with some minor software idiosyncrasies with the timing and anti-legionella cycles. And, si there was some foller left over from filling in the old boiler flue, they filled in the old gas fire flue in the living room (which the previous resident hadn't got around to) This team are absolutely brilliant,and again, I can't praise them highly enough.

the edinburgh boiler company has just fitted my new boiler first class service no problems and very efficient

We had solar panels supplied and fitted. Everything from the initial visit and survey to the final tweaking of the system was first class. They have been completely reliable, turning up when they said they would and carrying out their work efficiently. Very pleased.

I must say a first class job done by James .Very professional and very respectful .Explained everything that was going to take place and what was involved .Happy to answer any of my questions .Look after my property made sure appropriate coverings were put on my floor James tidied and cleared up after job finished .James replaced boiler and some pipework involved .Great job and thankyou .Yes would ask this company again if any future job needed .Happy customer .Thankyou .

From the initial contact, to the work completion they were very efficient, no pushy sales techniques, which gave us time to assess the various quotes received. On the installation date they arrived on time with all the materials and trades people needed to carry out the work in a timely manner, the workforce were polite and knowledgeable and we are very pleased with the work ethic and work standard.

Delighted with the installation of a 20-panel solar system including battery. From Rick's initial assessment and quotation to Annette, Sam and the installation crews work, not forgetting Anna, Lisa and the office staff, they have provided a friendly and professional service. EBC on-site survey and great communication gave us confidence in them being able to deliver and they have not disappointed. The installation team worked very hard over 2 days in hot weather without complaint, completing a very tidy job (we're very fussy!)before then talking us through the operating system. To date the system is working well and we're looking forward to getting it linked into our energy provider so we can make full use of the solar benefits. Can highly recommend.

Glad of the service ⭐

Work done quickly, to a good standard, staff were professional, corteous and open with communications. Recommended

A really great experience. Joey, the boiler installer, did a great job, was friendly and informative and even cleaned up after himself!

Excellent service once arranged. Can be difficult to get responses from online enquiries

Highly delighted , Scott and Ross were extremely helpful, efficient and respectful. Refreshing to deal with a company who get it all right from information , communication , punctuality and technical expertise. Will definitely be regular customers with Edinburgh Boiler Company.

I always use this company to service my boiler. Ross provides a polite and efficient service. I would recommend.

The kindest, nicest staff at the office. Always professional, informative re. dates and times of the installation work and genuinely made me feel we mattered as customers. This set the bar high when we were expecting the installation team but was the same standard again. Professional, knowledgeable - which was shared with us when ensuring we learnt how to use the new system - friendly and, best of all, a team that worked hard, and efficiently, literally from the minute they arrived until they finished. Then cleared up everything and took it away too! Very happy with all the people who we engaged with from the Edinburgh Boiler Company. Don't just take my word for it though. Book them and find out how good they are for yourself!

The Trade's man was very profecional and polite. Minimum fuss or distraction.

Ryan arrived on time very efficient and polite. Very quick service thanks

This was just my annual boiler service. Engineer arrived on time was courteous, professional and just got on with the job. These fitted my boiler and have maintained it ever since.

The installation went smoothly overall, though it did take a bit longer than expected since the team had to leave for an emergency. Totally understandable, and it didn’t affect the final result. The panels were installed perfectly, and the battery was placed exactly where I wanted it. The team was friendly, professional, and more than happy to answer any questions along the way. I would definitely recommend them!

I got a few quotes for my solar & battery install. The system that was designed to meet my needs was comparable to the other quotes. But the price was significantly cheaper. And not only that, I did not feel pressured or receive any sales tactics to get to sign on the day. In fact, it was five months from getting the initial quote to confirming I wanted to go ahead, after a small quote refresh. The installation was done quickly and professionally. 29 panels, 2 inverters and 2 batteries. The installation team were firendly and professional. And care was taken with my house. I would recommend this local company.

Our boiler broke down and EBC installed a new one. The response was very rapid, efficient and professional, from the initial survey visit by David to the fitting by Joey, Shane and Deej. We would highly recommend!!! Philip & Alison Bell

The Edinburgh Boiler Company attended to replace and move a couple of radiators with the added complication of laminate flooring. Great job guys!

We had the Edinburgh Boiler Company install a heat pump, as well as solar panels with batteries at our house in the past week or so. A big investment so important to feel like you’re getting good value for money. They provided a top rate service. The friendly staff clearly have pride in their jobs and did an excellent job to ensure we were happy with the final product.

From start to finish the service I received was second to none and would recommend anyone looking to get work carried out contact Edinburgh Boiler Company. From my initial phone call to Gracie and follow up visit from David to give me an estimate was so professional and with no pushy selling, a pleasure. The engineer, Joey arrived and his work ethic and attention to the job was amazing, taking the time to explain how the boiler works, 5***** doesn't seem enough. A very happy customer to receive such high standard service, thank you.

Scott was very respectful and efficient .

Great company who employs competent, nice people

The Edinburgh Boiler Company installed solar panels, a loft battery and an EV charger, and I was very happy with all aspects of their work and service. I highly recommend them and am pleased to give them a 5 star review.

Arrived as arranged, work carried out efficiently

these guys fitted my boiler and have provided a subsequent care package which is frankly brilliant and the engineers are always good folk. Recommended

Boiler Replaced Had to get my boiler replaced while I was away on holiday. EBC made the process as simple as possible. I found the website and videos explaining the process of getting a quote very helpful. They were professional and did an excellent job of the replacement. Highly recommended.

Excellent service from EBC to replace my whole central heating system. Very professional and friendly team who worked hard to install everything, dealing with any issues easily and confidently. Thanks to Robbie who made a new pal in our dog and explained everything so professionally. Would highly recommend this company.

Edinburgh Boiler Company recently installed a solar PV system for me with battery storage. There was no hard sell, everything was clearly explained and my quote used industry standard data to show me my potential cost savings across the year, and hence the payback time. Installation took a couple of days, with the majority taking place on day 1. All equipment has been neatly installed with cabling within conduit and all switches etc clearly labelled. The engineers helped me get setup on the various management apps and the admin team completed the necessary paperwork. Very pleased with the end result - just waiting on my MPAN number so I can get paid for all the electricity that I'm exporting! A very professional experience from start to finish! I particularly liked the fact that apart from the scaffolders, Edinburgh Boiler Company don't sub-contract - everyone is directly employed and hey have branded vehicles & branded workwear. Highly recommended.

Great service from start to finish. Everything explained, no hidden charges and top service. We had a boiler replaced and a whole process was stress free. James and his colleagues done a great job and customer service answered all our queries. Thank you.

We chose the Edinburgh Boiler Company as they were the only company that came up with a viable solution for installing a heat pump at our property. Everyone was very helpful and worked conscientiously to ensure the system was working. There were hiccups with mounting the heat pump above head height but all the work was done to an excellent standard and the office were extremely helpful in sorting out any issues we had and clarifying points in the process we weren't clear about.

A solar panel system and batteries were installed very efficiently in one day. Jordan and Sam worked contnuously throughout the day and stayed on till 7 pm to finish the job after a problem with a hot water pipe they had to solve. Annette from the team putting the panels on the roof was a cheerful and positive presence. Communications with the company were easy and efficient from our first contact to get an estimate till job completion.

Annual service of boiler completed by Ross. Very polite and professional. Identified issue with one of the pipes which he replaced as part of service. Very happy with boiler service cover.

A with previous attendees Scott of the Edinburgh Boiler Company attended to provide our annual combi-boiler service in a timely manner. Polite and professional in manner, Scott was very thorough in testing the functionality of the boiler and the pipework supplying water and draining excess fluid. I would commend him and the EBC to you.

Great team throughout the whole process. From the initial quote and explanation of the system to the install team it was all really simple and straighforward. The team who completed the install were all really friendly and accomodating and left everything in a good state.

Very professional service from start to finish, our fitter Sean arrived at agreed time and installed our boiler trouble free, very tidy and courteous throughout. I would highly recommend The Edinburgh Boiler Company.

Great service from initial survey to final installation and clearing up. Competitive quote with high quality panels, inverter and battery. Would have given 5stars but the roofers installing the panels left a surplus panel lying in the drive over the weekend when it could/should have been taken away. Nevertheless great service all round

A big thank you to all the lads who came in today to do a complete system change. Everyone got to work very fast, and did an amazing job, cleaned up all the debris, and showed my how the system works , thanks again.

Ive used Edinburgh Boiler for 3 years. The annual check is always very thorough and efficient and the appt’s kept promptly. I highly recommend them.

Very happy with my new boiler. The guys arrived on time and worked very hard throughout the installation . They were very tidy and cleaned up thoroughly before they left. Also very very happy with the bricky who did an amazing job filling in the old flu hole in the outside wall with matching bricks. Brilliant job done by everyone. Will 100% recommend the Edinburgh boiler company.

Had a boiler and radiator installed by Edinburgh Boiler Company, went very smoothly with good service

We got in touch with EBC regarding getting more solar panels and battery fitted. They were very prompt in visiting and advising what was best for us with no pressure to purchase. Once we received the quote and decided to go ahead we were given a date within 2 months for the work to start. Scaffolding was fitted on the day before and all workmen arrived 8am prompt and all very polite and professional. Work all completed by a high standard and cleaned up by the end of the day. Scaffolding removed a few days latter. If looking for solar panels being fitted I would highly recommend this company.

Installation was done very efficiently.

Excellent service - both David and Scott are very knowledgeable and took time to explain what was wrong - and they fixed it!

Welcome any time. Very friendly and respectful of the owners property.

The work was done correct first time, thank you so much

Great service, we had a few follow up questions on the new boiler they installed in March. David Yeung was punctual and most helpful. Thanks!

Second time heating engineer Ross has come out to look @ our Ideal CH boiler - he is a great explainer of matters technical and managed to sort my minor pressure issue quickly alongside doing a repeat thorough annual gas service and safety check . The staff too @ HQ I find very quick to deal with your enquiry and always very courteous and can do attitude regarding everything incl. Admin matters.

I had the Edinburgh Boiler company install solar panels. They were brilliant to deal with. I undertook a survey first, where they recommended the best configuration for my house. I was sent further details with full breakdown on costs and expected return on investment. The installation date was set and everything ran smoothly on the day, I was given a clear picture of what work would be undertaken and thereafter it all went to plan. Once the install was completed the installers took me through apps needed to support the kit. The staff whom I dealt with were friendly and professional. I would have no hesitation in recommending EBC if your going to have solar panels installed.

Very happy with our solar panel installation - communication was good, installation went smoothly, and very happy with the final setup.

Recently had an Air Source Heat Pump installed by The Edinburgh Boiler Company. From my first contact with Liz to survey visit with Thomas, then install from Kyle and the team they have been excellent! Extremely knowledgeable and professional. I would have no issue in recommending EBC to anyone looking at installing renewable systems to their properties.

I ordered a boiler service, for a five year old boiler it was a pretty rudimentary service. There was no stripping or cleaning of the boiler at all. It mostly involved just testing it's major functions. It seemed quite cursory to me. The boiler does have an issue, which causes it to fail to ignite. I spoke with the engineer who seemed to suggest that it would require a part and labour amounting to around £400 to fix. I've no idea if this is correct or not, but I would have thought that at least a strip and clean would potentially solve the issue. Anyway I was surprised the service seemed quite cheap, but it does seem a rather cursory check over and hence the price is, if anything a bit steep.

Installation went very smoothly. Sean managed the work and liaised with sub-contractors. Happy to recommend.

This company had a professional approach in all aspects of the services that they provided. They were knowledgeable and quick to answer any queries. They use quality items for installation.

Job well done engineer was brilliant and would recommend them to get a new boiler in and no mess and nice guy to chat to lovely job well done

Very easy process of getting in touch and speaking with Gracie and then having an engineer come out and look. Thomas tried his best to sort the problem but was very honest in his assessment. New bolier required but will definetly be using The Edinburgh Boiler Co for this

Great service. The installation of 15 solar panels, invertor and battery only took the team 8 hours to install. The staff at the office were very helpful and kept us informed at every stage. The contract was completed earlier that the expected installation date.

Edinburgh Boiler Company replaced my conventional boiler system with a combi boiler - a complicated job in a tight space. From start to finish it was the best service I can remember any company providing in a long time. A quote was promptly arranged and carried out, questions quickly answered, and everyone listened and responded to my requests. Administrative support was excellent. The work of the installation team led by James (gas engineer) supported by Scott (joiner) was outstanding. A first rate job all round, at a competitive price. Gene Tidrick

Really happy with the install of our solar panels, inverter and battery. Rick did a great job putting the system together and providing a quote. Jordan and his team did a really neat and tidy install. Anna handled the scheduling well and dealt professionally with a minor logistical issue out of her control.

Cannot fault the EBC, a simply fantastic installation. From Rick who came out and provided the quote after an extensive discussion about the pros and cons of various set-ups, to the pre-installation contact through Anna in the front office, Gareth the sparky who talked me through a couple of options for the electrics, the scaffolders who made a difficult build look easy, and finally the installation team itself who were just fantastic and communicated every move. Highly recommend the Edinburgh Boiler Company. Its been continuously sunny since the panels went up, not sure if they arranged that too!

Boiler service today, worker's professional, friendly and competent, would recommend Edinburgh Boiler Company.

Nice Guys! Serviced my Boiler, did the job super fast and left no Mess.

Excellent service. Engineer very prompt , received a text to say he was in his was. Speaking to a real human being when I booked the service was the best customer service. No menu system. Highly recommend

This company attended a residential building this morning to install a full central heating system in the flat above mine. As they were installing a “safety valve” I requested it be placed on the gable end (consistent with all other residents) as opposed to immediately above my window and installers agreed to do so. I thanked them sincerely. After they left I checked to see where they had installed the safety valve only to find they had just placed it above my window without informing me. What kind of company behaves like this? …. A disreputable one, a company I would never do business with. Actions represent the integrity of staff who are representative of the business. Absolutely reprehensible!!!!

I recently got solo installed by The Edinburgh Boiler Company. Brilliant! Brilliant! Brilliant! is all I can say, from start to finish. Rick started off with the quote process, he was very professional, knowledgeable and explained the whole process to me end to end, answering all my questions. He knows his stuff when it comes to solo!! Also explaining how it all works and calculating the benefits / payback period by reviewing my current bills / usage. The whole sales progress was great, and not pushy for the sale which gave me time to review, ask follow-on questions and letting me decide when I was ready. Once this was done, moving to the instalment - the full installation team was very professional and friendly from start to finish. Gareth led it all and explaining each step to me, including assisting with the final set up via the apps. The whole installation went like clockwork. Very happy – brilliant company and brilliant team. Thanks

They were doing work for my neighbour, and without asking permission, they went into my back garden and started putting ladders up. They also dumped a bunch of stuff up against my front garden fence. When I queried this they said they spoke to someone leaving the house this morning. This was a lie. It wouldn't take much to ask permission before letting themselves into someone else's garden.

Poor level of service from EBC. Lack of communication, professionalism and a mismatch of information fed between myself and my agency. Strongly recommend elsewhere.

Fantastic workers. This is a great Company to deal with.From the no nonsense quote and helpful office staff,to the final fitting. Yesterday the guys arrived right on time,just after 8, and immediately introduced themselves as Joey(boiler fitter) and Scott the joiner.And ,from that point on they worked like beavers to get the job done!! Scott completed his work,then Joey worked on , tirelessly ,to nearly 7 pm ,to complete the job! All the while,both guys couldn't have been more friendly and helpful. Halfway through the day the roofers arrived to fit the new flue,then guys arrived to take away the old boiler,everything totally co-ordinated. The job was completed and all rubbish removed,leaving the house tidy.And I now have a fantastic new Worcester boiler,which I am delighted with. I have rarely seen workmanship like this,both guys are a credit to the company,and I would thoroughly recommend Edinburgh Boiler Co. to anyone,5 stars isn't enough!!! Please pass on.my comments to Joey and his mate.

Overall we had a very positive experience with the installation of our solar panels. Everyone, office staff, scaffolders and installers, were all great, helpful, polite and tidy. The installation looks great both inside and outside the house. We would use the Edinburgh Boiler Company again. We were slightly disappointed that the number of panels that could be fitted on our roof was 1 less than quoted (11 instead 12) meaning that the power we can generate is going to be less than envisaged.

Great service from the start. Everything was fully explained to us prior to our new boiler and heating system being installed. When the team turned up (bang on time), Conor, Lee and 2 others whose names we didn't catch, were friendly and polite and made us feel confident enough in them to head out for the day and just let them get to work. They got through the job in good time and left everything tidy. The new boiler and heating controls were explained fully, and demonstrated to us before they left. I'd have no hesitation in recommending them.

EBC were excellent throughout, especially with discussing the bureaucratic journey dealing with Home Energy Scotland, in installation of heat pump. EBC also provided a quote for a new boiler too. In the end, we chose a heat pump, and specifically with EBC due to their professionalism and customer service. EBC were quick to respond, knowledgable with no sales tactics or pressure. Once funding secured, EBC were quick to get installation booked, and so far, excellent after sales. As the HES is prolonged, there were no chase up calls from EBC which was a good touch. In particular Liz, Thomas and Ana provided excellent customer service. For installation, they subcontracted via their Green Flame programme with Home Heating Services, who again were excellent, efficient neat and tidy. I would 100% recommend EBC.

Great from start to finish, excellent engineers. Will certainly recommend to family and friends

Excellent service from intial contact until completion. Scott came out to quote and discussed all the options fully and Joey did a great job over the two day intallation of a new boiler and radiators.

From start to finish the whole process has been excellent. No high pressure selling - just sound professional and useful advice and suggested solution. (Thank you Risk) The installation was on time, moderate lead time, well planned and communicated and high quality workmanship from all involved , scaffolders and Jason and the EBC installation team of guys. Superb. Good quality workmanship, explanations and finish on the job. Top notch Office administration, coordination and communication from Anna - 5 star service. Polite, helpful, patient and delivered on every single commitment and promise. Apps to track useage and performance are excellent too. Quality product, service and deliver at a very competitive price. I wish I’d done it sooner. And I can without hesitation recommend the EBC Team, products and service to anyone who is considering a solar install. Thank you 🙏👍

Excellent service installing solar panels and batteries. Neat tidy workmanship with the minimum of fuss. Highly recommended.

New boiler installation was dealt with expertly and with superb & friendly professional team

Great service from start to finish. Competitive pricing with the new boiler installed and working the same day. Professional engineers and customer care. Highly recommend

Solar panels delivered and installed with the minimum of fuss.The fitting staff were excellent and the job has been well done.Highly recommended.

UPDATE: We've use the EBC again! This time for solar panels. Our experience was easy and straightforward from the outset. Anna was really helpful, friendly and informative with any questions we had, and the work team were brilliant. All the work was done efficiently and much quicker than we expected. Everything was left tidy. This is the second time we've used the EBC and, we wouldn't hesitate to use them again or recommend them to friends. Service from start to finish was outstanding. We were kept informed about every step of the process from when the survey would be done right to the time the engineers would arrive to do the work. The team worked really hard and completed installation within the estimated time scale, even though there were some challenges with our property. Our engineer, Lee, was brilliant. He was very friendly and informative and worked with great care and determination. Overall, a great experience and I would not hesitate to recommend.

Excellent service. For the solar and battery installation, everyone arrived as scheduled and work was completed that day. Very professional and would be happy to use them again.

Brilliant service from start to finish. Efficient and thorough, Sean and team couldn’t have been better. Friendly, informative, industrious and didn’t make heavy weather of it. They came on time and worked swiftly/ effectively/ tidily with good humour and we have our new quality boiler up and running in less than a day without any unnecessary fuss or extra costs, a great relief. Thank you so very much.

Such great service from holly in the office to joey who fitted our new boiler. Couldn’t ask for better :) would definitely recommend EBC

Cannot praise The Edinburgh Boiler Company enough, so friendly, everyone of them. From Kayleigh who answered the phone keeping me informed all the way of times and dates etc; to the installers.who are an excellent team, seeing the job through to the end. All done in one day. I highly recommend The Edinburgh Boiler Company. Thank you all so much.

The worker was efficient , courtious and thoughtful.

False advertising. Says you get a free online quote but you don't. I'll now be getting spammed with marketing emails and phone calls.

Having had a few quotes for solar and battery installation I was really impressed with Rick from E.B.C. After initial chats he asked what I wanted or felt I needed to get the maximum benefit for me, no hard sell, just plain speaking in a language I could understand, also Anna was always available to answer any questions I had and texts messages and updates to install and payments all done super efficiently. Scaffolding erected quickly and site left tidy upon construction, fitting team arrived when they said and had panels up in no time at all and tidied up after installation, Dale fitted battery for solar panels and his team also were very professional, explaining the app and how everything would work, again tidied up after completion of job. All in I was very impressed with the overall service that The Edinburgh Boiler Company provided and certainly would recommend.

Had a great experience and chat with the worker, he explained it very well and went through the process clearly, definitely would recommend