Sandpits Heating Centre

Good service job done quickly and efficiently and no mess- eccellent!

Very friendly and polite. More importantly did a very thorough job and made sure no soot dust was able to escape into the surrounding area. Good job.

Excellent.

Excellent service. Good value and great products. Large log store, logs. and installation.

First class service from Ollie, who showed the utmost courtesy and patience when helping my mother with choosing the right woodburner. Really grateful to Ollie for his excellent approach.

We had superb service from very knowledgeable staff. I couldn't recommend them enough and new log burner is amazing.

Oli who came to refurbish our wood burning stove was excellent! He was punctual, polite and did a fantastic job . He’s passionate about what he does and we would highly recommend the work he does on behalf of Sandpits.

As a manufacturer, we highly value our partnership with Sandpits Heating Centre. They are an exemplary retailer who consistently demonstrates professionalism and a commitment to excellent service, especially in representing our wood-burning stoves. Dealing with them is always a smooth and positive experience, and they are a pleasure to collaborate with. We truly appreciate their dedication to our products and their customers.

Professional , efficient and so very polite . I have used Sandpits 2 years running now for chimney sweeping and can thoroughly recommend them . House left spotless after . Thank you

Very impressed, great service, from walking into the shop, right through to the installation of a stove, thank you.

I would to commend sandpits on the exceptional service received by Ash, Josh and James on the design an installation of our new multifuel stove. James came and did a survey and listened to our needs and made some great suggestions we would not have thought of ourselves and identified that the chimney needed a bit of repointing so included that in the quote. Ash and Josh who installed the stove were brilliant and a pleasure to have in our home. They took great care and delivered an outstanding finished product. We would not hesitate to recommend them to anyone looking for a first time installation or any works for that matter.

Sandpits installed a stove and flue just before Christmas last year. Unfortunately, that specific brand of stove didn’t perform well in our set-up, however we’re so grateful to them for the swift resolve and help in sorting this for us. James and the Sandpits team not only took the time to listen, but also went above and beyond in supporting with the selection of a new stove, fitting, guidance and after-care. The new Hwam Stove selected is fantastic and we're so pleased with it. We've been using it every day since it’s been installed. We couldn’t be happier with the final results - thank you, Sandpits!

We had one new multi fuel burner and a second wood burner refurbished and from the outset the service and communication was great. Tom and Dannii in sales and planning were clear, flexible and listened to the demand. In the fitting stage Sam and Marc were cheerful, communicated clearly with ideas and suggestions and were adaptable to minor choice alterations as the fitting progressed. Great final product, fit and performance.

Always had an excellent service from Sandpits - accommodating and efficient. Highly recommended.

Sandpits were recommended to us by friends and its been well worth it. Luke, Jim and Ivor removed our two antique Wood burning stoves and installed two brand new ClearView stoves that we could not be more pleased with and have used them every night since. One of the stoves has a boiler attached so we also have additional hot water which it nice. The entire project was well managed, including the scaffolding and new flue installations. The engineers were all knowledgeable, helpful and hardworking. Dealing with the Management and Admin was also easy and I would strongly recommend them to anyone looking to install/repair/service woodburning stoves. Terrific job and value for money.

I was recommended to Sandpits by two separate people, and I had the best service in every way. Yesterday, my wood burning stove was fitted and I'm absolutely thrilled. The men were courteous and very polite. They took great care of my furniture, covering the floor and everything with special cloths. Just one word - exceptional

Unprofessional - avoid Clarify all charges ahead of visits / installation / servicing to avoid horrific excessive and abusive charges shock

If you want something doing right, you go to the right people, and that's why we chose Sandpits again. Andrei walked us around every log burner in their amazing showroom and helped us pick what we were after. He then came out a week later to do the Survey. No pressure through any of this and a great explanation of each step and rough cost. Ashley and James then turned up to do the installation. Great couple of lads and the work they have produced is top notch. They even completely dust covered the room before working and cleaned up after each day. Nothing was too much hassle for them. The Comms from Dannii and the guys via email has also been prefect and really quick in response. We are so pleased with our burner, now time to decorate and get on with the rest of the house. Which might involve another trip to Sandpits once the extension is done. Thank you Sandpits

From the moment we walked into the shop to choose the fire all the staff were very helpful friendly and very knowledgeable. We then had Jay and Josh install the fire very tidy workers. The fire looks stunning and it’s made such a difference compared to our old wood burner it’s much more efficient and warmer.I would recommend they were brilliant.

We are very impressed with Sandpits service and the smooth and excellent installation Ashley and James provided. They were very respectful of our property and always conducted themselves in a polite and professional manner. We are really happy with the service from start to finish, completely faultless and would highly recommend them.

Absolutely faultless experience from sandpits. We unexpectedly had to replace our log burner and after having approached a number of companies and receiving a lot of negativity we finally spoke to sandpits. Tom in the showroom had a can do attitude and resolutions to all the complications other installers had pointed out. Our fitting team arrived on time, were very accommodating and did everything they could to maintain the aesthetic of our fireplace whilst creating room for the required insulated pipes. Price was extremely competitive, would recommend to anyone. Go here first, save yourself a headache.

Well, I don’t think I have ever dealt with a company who employs so many lovely people. All staff, without exception, were helpful, courteous and a pleasure to have in our home. Little challenges and requests were met with a smile and the quote was honoured despite a few changes of plan. Love my new fireplace and log burner!

Outstanding service and detail to attention. very happy from start to finish.

We are very pleased with the log burner installed yesterday by Jake and Josh from Sandpits Heating Centre. The whole process of choosing the right stove to the installation was made easy and transparent. We want to give extra stars to Jake and Josh who went the "extra mile" in terms of their professionalism, friendliness and all round helpfulness during the installation process. We would certainly recommend Sandpits

Surprised by a big company that were very approachable , friendly, no problem attitude , did everything they promised, from the Owner, sells team and insulation team 5 stars . What a great company. Thank you very much 😊

Fantastic Customer Service with continuity of care. Sandpits installed a beautiful Hwam wood burner in 2020 and were professional, efficient and friendly. They couldn't do enough to make it right for me. When I had a leak from the flue they took ownership of the problem, came over at their own expense twice to get it right and water tight, and then repainted where there had been some discolouration. The communication was timely and responsive to my concerns. I would highly recommend Sandpits.

Very straightforward to deal with. I phoned and arranged for them to look at our fireplace and hearth what we wanted changed, they advised on a range of woodburners that would suit which we then saw at their showroom. They quoted for the installation and building work we needed done and arranged to come within weeks to do the work. Their building and installation team dealt with unforeseen issues and were very professional and informative. We have a woodburner!

Brilliant service from sandpits, loads to choose from! Simon in the shop was very welcoming and helpful. Jay the fitter and his hand James did a cracking job installing the burner!!! Highly recommend 👌

Needed a new door frame for my log burner sandpits arranged for a replacement transferred the glass and fitted a new seal. I was unsure that I had fitted the door back correctly and when asked for an employee from their workshop visited to check. Communication was prompt and clear, Very pleased with their Service.

Very good service and the installation was done efficiently and with respect to my home! Everything was covered to avoid mess. Thank-you!

Sandpits gave us very good service throughout the process of having our chimney rebuilt, from the discussion to the actual event! The three men who were in our garden (and our neighbour's) for over a week were always polite, friendly and very considerate. It's quite stressful making the decision go ahead with major work on your house and Sandpits really supported us through this process. We were also pleased with the efficiency of the scaffolding company.

Excellent service from beginning to end, superb customer service and excellent fitting. Highly recommended 10/10.

Great service, very thorough and responsible and the stove left cleaner than it has been all year.

I would just like to say thank you for a seamless sale and install of our log Andre was a massive help and giving us advice from the start with no pressure from him. I can honestly say on the back of his professionalism we made the purchase. The install team are a credit to your company. This was going to be a challenge as the previous owner had just laid new carpets. They covered everything perfectly and cleaned thoroughly after each visit. Please pass on my thanks once again to everybody involved.

Fantastic service from Sandpits Heating. The showroom is amazing with a fantastic range of log burners with very knowledgeable staff to help select the right fire. Survey went very well with more good advice and the fitters were great, very professional and polite. The whole process was very quick from our visit to Sandpits to installation in less than two weeks. Would definitely recommend. Great people to deal with.

I visited with a friend who was selecting an expensive purchase and was very impressed by the time and effort that staff members put into helping her to make the right decision for her (which wasn't the most expensive one). I shall certainly be going back.

Thank you to Sandpits Heating For such a knowledgeable and pleasant experience from start to finish with my Pot Belly Replacement Stove Legs . Highly recommend Regards John

Recently had a log burner supplied and fitted by sandpits, they were very helpful from start to finish, decent price and quick turnaround, the guys installing the log burner and twin wall flue were brilliant, they did a very good job, worked hard, left no mess and couldn't be happier.

Would just like to mention what a great job Sandpits Heating Centre did from start to finish. Every member of staff we spoke to were more than helpful, not being pushy just giving us the best way forward with our log burner.

Well stocked helpful staff.

Great place

They have been extremely helpful in sorting out a problem with my wood burner. Resulting in the manufacturer supplied a new wood burner. They could not have been more helpful.

As Sandpits fitted our stove and did an excellent job. We have used their chimney sweep service. Last year the sweep was sullen and unfriendly, but after being contacted by a sandpit employee, we reluctantly booked a chimney sweep again this year and explained that my partner worked nights so the sweep would need to call in the afternoon. The day before we were contacted by the same employee who took our booking asking for the sweep to call in the morning as the sweep wanted the afternoon off. We again explained the need for an afternoon visit. On the day we received a text stating the sweep had gone sick. I wonder why ! A phone call would have been more professional. We have now used a local sweep who was professional, helpful, friendly and she was also a lot cheaper.

Could has said not able to do job on day one. Time wasted .

Excellent service will definitely go back for another items for wood burner

I had a wood burner fitted a couple of days ago. It involved a lot of work and a surprising amount of rubble chopping out the old open fireplace, removing brickwork etc, plastering, lining fitting flue and slate hearth. This took two whole days and at every stage the guys were courteous and professional. At times there were four guys and I can't fault the service I received. The shop has a large choice and can get very busy. There are summer discounts to take advantage of. The prices are competitive and of good value. They have done a fantastic job and I'm very pleased.

Very helpful.

Friendly, knowledgeable staff :)

Great shop for log burners and accessories, very knowledgeable staff to give advise. Well worth a visit if considering a log burner a good range for all budgets.

Very helpful staff.

Great service and advice

Took our stove door for a new glass so won't comment until it's fixed

Called in today to up grade wood burner.Existing one purchased from them . Went into store no other customers there. Three staff behind counter,one long serving member teaching another.So after a few minutes approached the other member of staff.He said can I help said yes please.He then returned to what he was doing(righting an invoice)and said be with you soon.After another three minutes had had enough so walked out.Went to Taunton fire place completely different experience totally proffered.Really sorry because always used Sandpits as they have a good display and are normally professional.Need to educate the staff that customers make paydays possible.

I placed an order online on 21st September, invoice clearly stated item, invoice address and delivery address. Item arrived on 29th September but to the Invoice address! Went and collected only to find the package contained wrong item. I phoned on 30th September and explained the errors. I agreed to keep the incorrect item (as we also have a second stove that it will fit) and paid again for the correct item. This was aledgley delivered on 5th October but nothing arrived. Contacted Sandpits several times and was given various explinations including that the item was held over at a depot. I then received an email from Sandpits giving a UPS tracking number and was told there was nothing else they could do! Our CCTV cleary shows that UPS did not visit this site at the time and date they claim but Sandpits are just not interested. Absolutely appalling customer service. I have now spent £120 with Sandpits and I am no further forward. Trying to contact UPS as the customer, not the sender is almost impossible. Sandpits you should be better than this.

Great service.....staff very friendly

from simon at the showroom to tom who did are engineer survey and the two engineers jay and james who were brillant we would recommend 100% we love are fire cant wait for some cold evenings tim and lorna

We have just had a wood burner installed today by Sandpits, absolutely brilliant service from first visiting the showroom to installation, very professional and knowledgeable team from sales through to installers. Everyone we dealt with were polite and helpful, nothing too much trouble. Thank you Sandpits for a good and reliable service.

Unreliable! We visited their shop, which looked good and arranged a home visit with them. It was a two week wait for a slot that worked. Only, nobody turned up within the 3 hour window. When we called them they said their surveyor was still 45 minutes away and wouldn't come anymore. So we waisted 3 hours at home and had to chase them to check what was happening. It would be good if they could plan their visiting schedule in a way that they can actually make their arranged visits. When in rare occasions something happens, they should proactively call their clients as soon as possible and let them know that there is a delay. Letting your clients wait and chase you is extremely unprofessional. If they are already like this on their sales visits how will they be when they would do the actual work??? It's a NO from us.

Selection and stock are second to none in the South West.

Sandpits have fitted a Hwam woodburning stove for us and provided a friendly, professional service, from design ideas to installation. The showroom is well worth a visit on a chilly day!

Our wood burning stove has just been installed to our complete satisfaction. From the moment we were greeted in the showroom by Andrei, to the friendly and helpful quotation visit by James, to the stage where the job had been superbly carried out by Martin, we were hugely impressed with every aspect of Sandpits approach. We didn't just receive the service we expected, we received service BETTER than we expected. Every member of the friendly staff is a credit to the company. Many thanks indeed, Chris and Julia Willey, Taunton

Brilliant so far. Extensive range of products and knowledge. After a quickly arranged site survey and quote our Multi Fuel Burner gets installed next week. Big Thanks to Simon, Tom and Danni.

Absolutely first class service! From the day we first visited Sandpits, to choose a stove. The customer service was wonderful, no pressure to buy. The installation was excellent too. No dust or mess. They also have excellent after care service. Nothing is too much trouble! Thank you Sandpits

Friendly staff in store whenever I have visited, however, very poor service when I have, twice now, arranged home surveys, no follow up as promised and telephone call quite curt when I tried to ask for an update, So, no, I won't be returning for any service based requests

Very impressed with the extensive range of stoves on display and readily available. Service we received on the day was friendly and efficient. I would recommend to anyone based on our experience on the day.

Purchased a used stove from here, They were so helpful & sorted out delivery which was on time and driver was so helpful, went out of his way and managed to get this very heavy stove as close to the door for us. Great service all round, Thanks !

Excellent advice provided by very helpful and knowledgeable staff.

Very helpful

Fantastic service, would highly recommend.

A really great service from start to finish. I can't speak highly enough of the stove installers J & J. Clean, friendly and professional!

Excellent service

Really helpful staff, I needed an odd unstocked part for a flue on an old stove, they went above and beyond to find some fittings for me

I rang to see if I could get replacement fire bricks for a wood burner and was told no problem, they could measure and cut to size. I set off on the 36 mile round trip and on arrival the first person I met was very helpful and took the measurements and showed a picture of the stove to the man behind the counter who made it quite clear, after he finished ordering lunch on the phone, that it would be a very expensive job for them to do and said I should buy a board for £57.00 and do it myself. The helpful assistant showed what to do on a show room stove. The last piece of board they had was half a sheet, the man behind the counter told the helpful person to charge £45.00 for it, I should have checked while in store. I have given 2 stars in recognition of the three other members of staff who genuinely tried to help me.

Very busy which is good to see? Just picking up some logs :)

Great selection of stoves. Informed staff who were helpful and knowledgeable.

Very good service, prompt and efficient.

Lots of things for your back boilers and fire place. They are specialists.

Aggressive and abusive chimney fitter from this firm visited neighbour yesterday. Obstructed my drive and became angry and shouted obscenities when asked to move his van. His polite and sensible assistant apologised, but he continued to argue that I was at fault for needing to leave my house. I have several flues which will need to be relined in the next year's and seeing the van, I thought to ask for a quote.....that will now not be happening. Whilst everyone has bad days this is probably not image Sandpits would like to convey of their firm....

Excellent service from start to finish.

As usual service so good. Safety systems for Covid where very good

Very Professional service and thank you to James for resolving a very difficult problem. Much appreciated.

Love this place. Simon was very helpful with sorting me out a Clearview burner to take to Portugal at late notice. Very friendly and awesome showroom!

Sweep did not show call back promised but did not happen!!

I ordered online a piece of stove glass to replace a broken one in my wood burner... I ordered it on the Sunday and was told it was upto 3 days for delivery. I waited the 3 days and not even a message to say that it had been dispatched (the money had been taken from my account however) So I phoned them up and inquired as to when it would be arriving. I was told that no one was available from the sales team but they would take my number and get someone to call me back. They did not. So I phoned the following day and spoke to another person who could not seem to even find my order on the system let alone inform me when it would be arriving. They told me that they would find the order and ring me back with confirmation of when it would arrive. They did not phone me back either. So I physically went to the shop the following day... its now Saturday nearly a whole week since I ordered the glass. I waited a little while to actually be spoken to and was then told by the person behind the counter that the sales team did not work Saturdays and that he can't access the orders to find it either. I was then given an email address so that I could resend to them the order ticket number that they had send to me?! which didn't work. So I phoned Monday morning to inquire when it would be arriving... suddenly im being told its arriving tomorrow but theres no tracking number as its coming via royal mail.... Well ive just had a text from DPD to tell me it will be arriving Wednesday. I will not be using this company ever again. I have been messed about, calls not returned and left wondering if I will ever see my purchase or if I'll ever be able to use my wood burner again..

would like to point out that the Sandpits vehicle leaving the village towards Taunton this morning was well over the speed limit. We in the village are trying our best to stop speeding through the village and would appreciate if you would tell your drivers to keep to the speed limit until out of the village.

No response to a email request.

Very helpful company , great service .... UN like Spillers!!!

Absolute rip off in terms of fitting. Shop around : go to Stoves direct and get a local chap to fit. Save you hundreds of pounds and I mean it.

Great staff warm and friendly environment, great cafe as well. Would definitely recommend a visit.

Plenty to see and very helpful staff

We used sandpits, can’t thank them enough, they were great to deal with. Tom was amazing he made us feel totally at ease and nothing was a problem, his communication is amazing, he manages expectations from the start. He over saw all aspects from start to finish. They finished on time, we found them competitive on price and the quality of work is fantastic. Big thank you to Tom, Martin, Matt, Ash and Colin.

Excellent range of wood burners and associated items. Helpful staff.

A little disappointed, was meeting a friend for a cuppa, waited at a used cluttered table for about 10 mins, watched another couple who had ordered their drinks, after the 10 mins, a single pot of tea was delivered to their table, just the pot, nothing more, I thought it was time to leave my used and cluttered table and call it a day,

Great service staff are friendly and they fitted our fire on time and with great attitude

Lots of stoves on display and plenty of advice on offer

We visited when looking to get a wood burning stove. Waited ages for a deeply condescending salesman who seemed to take a perverse pleasure in telling us that our fireplace was too small to safely install a stove and it would need to be completely remodeled. This seemed odd as the fireplace was a reasonably decent size and we know it's been used in the past. We went to another well-respected HETAS-approved installer with the same drawing/dimensions who confirmed that not only was the space comfortably large enough to meet the safety requirements, it was large enough for the stove to function efficiently as a means of heating (which has since proved to be correct). In fairness, this was some time ago and the situation may have changed, but based on that visit we won't be going back.

Excellent range of products. Helpful staff

Great cafe and food. Good selection of wood burning stoves. Helpful staff

This is the super log burner installed by Lee from Sandpits in our holiday cottage at our B & B at West Knole House . The service received from Sandpits made us wonder why we even considered going somewhere else. Great service, great showroom, professional reliable service and friendly, what more could you wish for.

Helpful staff

Lots and lots of woodburners

Great display of working stoves. Very helpful staff .

Replaced glass and refurbed door of my stove in just a two days, ensuring it was ready for Christmas. Very reasonable price. Had lunch in the cafe with my family whilst I was there. Lovely shop, great service, a very happy customer. Merry Christmas!

Stock good range of supplies for fires n logburners. Nicely laid out shop. Polite n knowledgeable staff. Pricing a little inconsistant ie 2 identical pieces of heatproof glass....quoted a price for both on fone. Wen i arrived, requested a different price entirely for each piece!!!

Super!!!

Bad experience. Will avoid.

Not happy with service. I won a stove on eBay & it was sold in the shop, not offered an alternative except an over priced Franco Belge! pretty poor service from what I thought was a good company. Mass inconvenience to what would of been a valued customer, their loss!

I saw the stove on Ebay but missed the auction, I was able to agree a price and now have a nice replacement for our old stove. It was better than I expected apart from a small item which was sorted. The carriers were good too it arrived safely on a pallet

Excellent service, polite helpful staff. The fire has been fitted with the pipe tucked away very discreetly, very good job all round, would thoroughly recommend this company.

Fitted our woodburner very clean and tidy will be using them again