UNITED TRADES

We’ve had a beautiful wood burner and media wall installed by United Trades. It looks incredible and makes the room. We were so pleased with the service, we got them back to do our bathroom. They’ve really made the most of the small space in our bathroom. The office staff were quick to respond to queries and very helpful. The engineers were faultless, great finish and minimal mess. A special shout out to Nigel, nothing was too much trouble and he was extremely knowledgeable.

The company replaced a thermal store and installed a solar panel on our home two years ago. The cost was £7.5k. From the outset, there were constant problems with the solar panel developing air blocks. They came out regularly during the first summer to clear the air block, always confident that would be the last time. Our panel only worked intermittently meaning we had to pay for our hot water in the meantime. It was clear to all that there was something wrong with the install/system. In the second summer, we had the same problem again. This time, United Trades came out and charged us £270.00 for clearing the air block (and recommending an annual service at presumably the same cost). We politely declined to pay, expressing our frustration with the ongoing system and pointing out that we would only save approx £200 a year, if the system worked in the first place. They got back and said they would come round to look at solutions. This contact was in June. Despite a number of requests and suggestions to call round when appropriate, they didn't respond, and appear to have cut off all contact. I feel that we were taken advantage of because we were nice and friendly, and attempted to resolve things peacefully.

I cannot recommend these guys enough. Totally professional service from start to finish. From first having the help to choose a suitable log burner from the showroom right through to install every member of the team were friendly, knowledgeable and nothing was too much trouble. Thank you guys, we love our log burner it really makes our house a home.

A fantastic job clean tidy and friendly guys they worked hard to complete this project and we are now warm and toasty

Removed an old stove and fitted a new one with new chimney liner and flue. Did a great job and were very clean and tidy. Very polite and proffessional service.

Two simultaneous bathroom upgrades delivered on-time, to a professional standard, and in a professional manner. Recommended

Wood burner installation. So professional, on time, knowledgeable, patient and such tidy work done. Cleared up every day. Left the installation clean and fantastic. Simon and Jordan are a credit to you all.

Installed a log burner and chimney. Came on time and completed work to a very high standard. The guys were professional and gave good advice regarding it's use and basic maintenance. Found the whole experience to be very professional from start to finish. Left our room in a clean and tidy condition after each day's work. Would definitely highly recommend.

Very helpful, no pushy salesperson.

Multi fuel stove purchased from and installed by Salters. Installed by two excellent engineers, they were timely, professional, knowledgable and exceptionally clean and tidy workers. Both chaps were polite and kept us informed throughout, the stove does exactly what is says in the tin and heats the whole house beautifully, we are super pleased with it and would highly recommend Salters to provide, install and advise on these types of stove. Really positive experience throughout, and they also provide a maintenance and servicing service for the future. Very pleased.

Would highly recommend, reliable, clean, good communication and great product. Thank you also for taking the time to walk me though how best to use the wood burner!

Excellent professional and reliable service from Derek Salter and his team particularly Andy and Nigel. They took out-of-hours calls, attended the property at short notice and fitted a new boiler etc ensuring minimum disruption and always cleaning up well afterwards with respect for the fabric and furnishings in the property. Would most definitely recommend this locally based family company.

Salter Heating installed a wood burner with flu in our home, in less than two days. They were polite efficient, & very conscientious. Highly recommend!

High quality plumber and heating engineers, have always looked after us to the highest standard. New bathroom fitted is an absolute dream, we are so pleased with this. No hesitation in recommending these wonderful people.

Great service and very responsive

Replaced an existing gas fire with an electrical fire, involving removal of exterior brickwork, and all work was carried out in a most satisfactory manner.

Recently had a wood burning stove installed. They had to drill through a 2 foot wall for the flue, but it looks great and they left the room looking very clean.

Excellent installation by the team ,very pleased with my inset fireplace

Very professional services all round. Very happy with the stove and would recommend

Excellent service and very pleased with the log burner. Good initial experience with Derek and Andy. Installation team Simon and Harry were excellent. Would highly recommend.

We had our wood burning stove fitted in July 2022. Simon and Jordan carried a very professional job, leaving our property clean and tidy throughout the installation and were very respectful whilst accessing our neighbour's property to install the chimney. We had an existing chimney breast removed and they made good any defects. Would 100% recommend this company.

One of the Salter vans nearly ran over me and my dog yesterday on the lanes in Mounton. I had to jump into the hedge with my dog to prevent us being run over. The lanes are so narrow, there was no room to pass and he was going so fast that he just ploughed through! After I shouted, he stopped, well passed where we were in the hedgerow. He was shaken up, and admitted that he didn't see us as the sun was in his eyes. Surely, if you can't see where you are going, you slow down or stop! After speaking to a person at Salters, looking for an apology and a commitment to slow down, I was told that Salters believe that their driver had done nothing wrong. Apparently 30mph, on a tight lane, blind bend, when the sun is blinding you, is acceptable! This has been reported to the Police, and our experience will be used as and when required in the future, someone will get killed if that manner of driving continues. I am still really shaken up, I believe that we had a lucky escape. If I had had another dog with me, or a child, there would have been a tragedy. I am going to make it my business to tell everyone about this, not least because of the appalling lack of concern from Salters. Not great representation of a local company.

Very help full

Had a new stove and heating serviced. Great job by a great team. Also came really quickly to repair a leak. Would definitely recommend

Excellent telephone service. They helped me out when my LPG tank stopped supplying gas with good over the phone technical support. Having only just moved into our new home I had no previous dealings with this company, but this did not matter to them. When I called late on a Friday evening they quickly got the correct man to call me back with advice on how to reset a trip on the regulator. This no-cost help was most appreciated, I will be using Salter to service my boiler in future.

Refitted log stove. The guys were punctual, knowledgable, courteous, tidy and did a good job while taking full account of our requirements. In a word: professional.

Appointment arranged within 24 hours of phoning Salter. Engineer called to diagnose and fix a problem with our central heating. He was pleasant, polite and very knowledgeable. He identified the fault, took time to explain it clearly. No problems since his visit. I would recommend using Salter.

Excellent company. When my parents' boiler needed an emergency replacement, Derek and the team were outstanding in the way that they responded. Friendly, efficient and professional. Highly recommended.

Used Salter Heating several times , both for new bathrooms and emergencies. Very professional, very helpful, very knowledgeable and were able to fix our problems in a very timely manner. All staff, both office and engineers, both very friendly and helpful.

Had a bit of a complex job capping off an old wet system to get an inset stove installed. All done neatly, gave me good advice on using the stove, and were able to fit me in their busy schedule at short notice.

As usual polite ,professional , and quick.

Installed our log burner today. Did a wonderful job adapting our existing fire place, very professional service. Log burner looks wonderful.

I recently had my first multi-fuel stove fitted by this company and I cannot praise their professionalism and workmanship enough. Compared to other companies i sought quotes from, I was impressed by the thoroughness of Derek's initial survey and, seeing these are items you cannot be too careful with, I decided to use their services. I was really pleased with Allyson's prompt responses to any of my email queries and was thrilled with Ryan and his mate's politeness, attention to detail, and cleanliness on the day of fitting. Both lads worked incredibly hard and are a credit to the company. I would not hesitate in recommending this fantastic company to friends and family and I will definitely be using them for my next fireplace installation in my front room. If you are after quality, this is the company to use.

Have used Salter Heating for a number of years and always found them to be professional and friendly. Will continue to use their services in the future

Engineer was sent on weekend call-out charge but was unable to fix our problem. Left after 30 minutes. Still charged us.

Wasn't very Help full for us and quote was far more expensive than the chosen supplier. Nice showroom though parking was fun as appears not to have a car park.

The lads from Salter Heating recently fitted a log burner and an unvented hot water system for me. Simon and Ryan did a fantastic job and were very friendly, trustworthy and pleasant to have in the house for the 5 days they were here. They were very accommodating to my requests of where to route pipes and place components to best suit the resoration we are undertaking and always cleared up after themselves leaving the place cleaner than when they found it. Before the new system was fitted I came downstairs one morning and found a significant leak in one of the joints of the old system. I was due to go to work in a few hours and couldn't fix it myself. I called Salter and Derek (Mr Salter) very kindly sent someone round within half an hour to fix the problem. The office staff are all very friendly and happy to help. Would definitely recommend.

I had an old Vaillant boiler which began to make a dreadful noise. A young man from Salters came and could not at all find out what it was, spending a deal of time on the phone to his company and to the manufacturers. This resulted in my gradually spending EIGHT HUNDRED POUNDS on new parts and the problem was not fixed then. The straw that finally broke the camel's back was a brief visit from Shiny shoes of the office, who went around making useless remarks about gas piping, showing complete disinterest in refunding for the new parts, disinterested in the fact that their customer was out of pocket, and indifferent that it had not been suggested to this elderly customer that a new one might now be wise, even to the point of putting the blame for the whole business on her shoulders. I shall NEVER NEVER reccommend’ them to others, and feel pretty fierce in my disgust with them.