R B POOLMAN LTD

This company was wonderful to deal with. Helen listened to me, calmed me. Set up an appointment for the owner to visit. He was amazing, professional, and knowledgeable. His estimate was far below British Gas, no further than that. I set the install date. That was today, my fitter was the best craftsman I have seen in years, his skills and attitude were 5-star. The whole company has a professional grace of care, confidence, and nothing to prove. Their actions say everything. This was a pleasure from start to finish. This is how all businesses should be, I am lucky I have found more than a few companies like this now. I recommend them all, I am a loyal customer. I value calm, professional people who care about the customer and their work. They charge you a fair price and do great work, brilliant backup and maintenance service, with great communication skills. Thank you to all involved.

Used rb poolman twice in a month, very reliable, professional and efficient. We were struggling to find a plumber, some of them Don t call back, some Don t answer emails, you need to chase them like you are asking for a favour and not for a job. 1 of them did not even show up. We finally found rb poolman which sorted all our issues quickly and without ripping us off we will keep using this company from now on. Highly recommended

Called in the morning with a heating issue and they came out and fixed it in the afternoon. Great service

Excellent service from ringing first thing this morning to a lovely polite lady , and then two young men Tom and Scott arrived this afternoon and sorted our problem with explaining to my husband the problem . Nothing was too much trouble and so polite . Thank you !!

Just wanted to give the young lad (didn’t get his name) who came and fixed my friends shower yesterday(CALNE area)…(he’s relatively new to the company) a massive shout out he’s an absolute credit to your team and is very thorough at his job and extremely polite and professional…wish I had got his name but just wanted to say what a nice bloke he was…quick efficient and also very chatty😁 keep hold of him he’s one of the good ones

Very professional from beginning to end, the engineers arrived on time, completed the job and were very polite. I would definitely recommend R B Poolman.

Amazing service, kept us up to date on everything that was being done. Also our dog loved them and they were so good with him. Thankyou Max and partner

Thank you for coaxing my ageing central heating system to face another Winter. Much appreciated. All your staff always try their best to sort my problems out.

Very pleased with the installation

Had a new boiler and shower 2023 all done in a day no mess left behind very friendly group of men recommended 5 *.

Pleasant and helpful response to my initial telephone enquiry. Reasonable quote for work quickly recieved by email. Prompt visit by pleasant engineer arranged after acceptance. Pleased with the job done.

Excellent service received, responded same day with a quote and day of attendance, all very smooth and efficient.

We cannot recommend this company highly enough. We're so pleased we found them. Nothing is too much trouble. We can contact them by email and always get a prompt response.The engineers have all been very courteous, polite, and on time.

Very pleased with the service and the engineer was very helpful would recommend office staff were also very friendly and helpful

Tom turned up on time and carried out the boiler service, leaving the area clean and tidy. He suggested options for repair of a persistent overflow. The follow up repair work was carried out and so far watching to see if all ok.

We've been using Poolman for years for all our heating and plumbing needs. They have been consistently professional and excellent. Wholeheartedly recommend them.

Had a boiler replacement recently, our experience from office too installation was fantastic. I would definitely recommend them .

They have always been great, clean and tidy, respectful of my home and a really nice happy team. I would recommend to anyone.

I recently had a new boiler installed, and I couldn't be happier with both the product and the service. From start to finish, the entire process was seamless and stress-free. The engineer was punctual, professional, and left my home spotless afterward. This was an emergency for us and it was sorted out very quickly. They also removed and disposed of my old boiler.

I am writing to comment on the work carried out in my bathroom by RB Poolman last week. Both Jordan and Niall worked concientiously throughout the three days. They arrived when they said they would and were at all times polite and cheerful. I am very pleased with the high standard of work maintained throughout and they kept me informed with updates of the work in progress and answered my questions with full explanations. I have nothing but praise for both of them. The bathroom looks amazing!

We use Poolman for two properties for boiler servicing and gas safety certificate. Their employees are always very polite, timely and respond well to email enquiries. They provide information when requested. We would recommend them.

Impeccable.

Easy process to book the appointment. Sam, the engineer, was friendly and helpful. Very happy with the service from start to finish.

Good value for money & very quick. Always use and would recommend.

Very good receptionist, quick appointment for repair, engineer very good, clean and efficient.

We have a contract with R B Poolman to do our boiler service every year. Always get a reminder and they are very reasonable. Included in the monthly fee is a parts and labour service if you choose the correct level. It’s well worth it as we had a pipe inside the boiler leaking causing damage to the ceiling below. Poolmans came out the same day and fixed us up, much appreciated and we are very happy with the service we get.

We've used RB Poolman for a few jobs; relocating an old boiler, fitting a new one and boiler servicing. They have always been great - really friendly, reliable and good quality work. Highly recommend

Fault was diagnosed within an hour of phoning part ordered and fixed by the end of the second day absolutely outstanding service my little ones were over the moon we had hot water again excellent and highly recommended.

We had a bird drop down the chimney behind our gas fire one afternoon. Poolman's came out very promptly the next day. Disconnected the fire, got the bird out and reconnected the fire. They are always courteous and helpful. Would highly recommend.

I have been using RB Poolman since they installed our Worcester boiler in 2018. They did a great job and have continued to do so with the services. Their service reminders are particularly helpful. I'm writing this off the back of a service I had done today as the engineer was very professional, helpful and tidy. Highly recommend, thanks.

I used R B Poolman for my boiler service. The staff was punctual and tidy. He gave me some useful advice after his work and was patient to answer all my questions. I really appreciate that. I would have no hesitation to use their service again and recommend them to my friends.

Our boiler was installed 3 years ago now with the minimum amount of disruption and fuss. We decided to take out the Gold service agreement with it, which has been perfect for what we require. We had one small issue with the boiler but it was sorted out very quickly and efficiently. The engineers are always very polite and quick at their jobs and the office staff are a pleasure to deal with. What a refreshingly great company to deal with. Thank you Team Poolman!

I have had smooth and worry free interactions with everyone that I’ve come in contact with from RB Poolman in the past 12 months. I am very anxious about having people in my home but have been made to feel comfortable by everyone who has been in, and everyone I have emailed about it. It really has made the world of difference; not every company is as compassionate and easy to deal with. Also of course, my heating and hot water is working lovely and prices very fair. They also call/email back and show up when they say they will 🤯

Always first class service

Excellent service from quote to finish! Installation was quick, clean and tidy. All staff have been courteous friendly and professional. I would highly recommend their services. A great price for a fabulous product and service, thank you.

We've been using RB Poolman for a couple of years now and we are signed up with their Care Plan. They are professional and have provided us with a good service.

Truly professional tidy and on time

We have used Rb Poolman a few times now and all of their engineers have been on time and courteous. Great service everyone.

They fitted a new boiler for us a few years ago, and have serviced it every year since. All contact, either by phone or in person, has been easy and quick, with friendly and helpful people.

This company is very professional. They installed a new oil boiler for me and I had the reassurance of a larger company with resources behind them, which is very important for this kind of installation. They have various maintenance plans that give peace of mind that the system will keep working and which are reasonably priced. This removes the concerns you might have over a sole trader heating engineer being unable to deliver when most needed.

Great communication. Kept informed about arrival time. Accurate estimates. Had to arrange a return visit due to a drip from the electric shower unit that was replaced, but this was done promptly and without any further charge.

Brilliant service, can't be faulted, will certainly be using them again, good value and really helpful

First Class

Great service, quick, clean and efficient.

I called 14th march and spoke with Amelia, she was very helpful and friendly, and was able to book us a slot the same day! We had a lovely gentleman come to our property, (14th March). He completed the job nice and quick and also explained to myself what to do if it happens again. Would Highly recommend them, Thank you :)

We have used them for years. Always polite and friendly. No complaints about service or engineers.

Have regularly used R B pool man on a yearly basis for 4 years since moving back to Wiltshire. Great service, professional and tidy, fair pricing.

We have been with R B Poolman for 3 years. They installed our new boiler and we have had excellent service since 2021

They came out very quickly to complete our boiler servicing & were very competitively priced.

We have had a service plan with RB POOLMAN for 3 years and they have always given us a first class service. All the staff I have found to be helpful and very pleasant, that includes the girls in office. I would recommend service plans they offer to friends and family, it has been peace of mind knowing we are covered for maintenance and emergencies , Many thanks Guys!

A very reliable company and consistently excellent customer care.

They cancelled a visit twice with very short notice, rescheduled and did not turn up on the third occasion!! I think I have had a lucky escape, goodness knows how they treat you once the job is underway. Avoid at all costs!!!!!

Great service! Would recommmend!

Booked to carry out work in November. Different engineer visited to carry out work after first engineers diagnosis. 2nd engineer didn't appear to know what first engineer had diagnosed. Not all work carried out but original invoice still sent to me. They would have happily taken all the money if I hadn't queried it. Even then despite sending me a re-calculated invoice thee was no apology. Poor service. Disappointed.

Replacement boiler installation. Gave good advice when came out to survey and quote for the work. Gave the cheapest quote. Installed quickly and cleanly on scheduled day. Great after sales follow up. All in all, would recommend.

All good thank you.

Our boiler began to fail just as the cold weather arrived. Ryan visited first to check exactly what we'd need - the quote he offered was comprehensive, competitive, and with a shorter wait than any of the other companies. On the day, the team arrived promptly at the scheduled time and got started straight away. My wife and I were both working but the team cracked on and got the boiler fitted much more quickly than expected, and left everything clean and tidy once they were done. The admin team got in touch afterwards to check everything was done to our satisfaction and sort out the invoice. I'm extremely happy with the service I received at every stage, and very much enjoying the new boiler as winter has set in!

Fabulous service. Contacted on Monday, quote sorted by Tuesday new boiler fitted on Saturday. Very tidy efficient work by Ash who also explained the new system and Nest thermostat perfectly. Well done RB Poolman

Reliable, Good staff. Well looked after re.appointments.

The engineers who recently replaced our old gas boiler with a new model were extremely professional. They arrived punctually and took care to explain how they planned to complete the work. During the day they ensured that we understood their progress and how they proposed to overcome the snags that they encountered. The new boiler was fully installed and tested by mid afternoon and is performing as designed.

We needed our old combi boiler (being used in a partial system format) exchanged for a proper Worcester system boiler including additional pipe work and Drayton “Wiser” smart programmable thermostat. After getting several prices from Worcester recommended Companies we plumped for RB Poolman and accepted their quote. Laura gave us the date and low a behold on that day at 8o’clock am both Josh and Alfie turned up and started immediately, even without the coffee that we offered (lol). By 4o’clock pm and two coffees they were finished tidied up with all systems a go and all programmed in. I’m hoping they can do some other work we have in mind in the near future. This turned out to be a really great choice, a big shout out for Ryan, Helen, Laura, andq especially Josh and Alfie.

Would 100% recommend. Easy to communicate with, quality work 👌

really good servvice if are , gas bioler ,previously ,installed ,by them ,one year before ,recomend them to anyone

Very professional and well managed. I had a new boiler all new pipe work and radiators they did a great job in very little time I am very happy

Local company. Good price, good workmanship, good customer service, friendly, helpful and polite staff.

Prior to using Poolman's my heating system was maintained by SSE, a service which got progressively worse, so I switched to R. B. Poolman. My boiler is serviced annually, the second service has just been completed and I have a comprehensive maintenance and support contract, which is cheaper than the SSE/OVO equivalent. I have the benefit of being able to deal with one contractor for all my requirements. I have also had 2 radiators replaced and I have to say that all of the engineers who have visited have been professional, and the work is fully guaranteed and undertaken efficiently. Good value, local company would recommend.

We love RBPoolman! We have had various works done when we moved to Wiltshire in 2022. From a central heating perspective, we've had a brand new oil boiler install and relocation and installation of a new hot water tank. We've also had two complete new bathrooms installed. All work has been competitively priced, and the work of the highest standard. Ryan (owner) makes himself on-site and available to speak with any questions, and all engineers have been fantastic to have on site. We are delighted with our new bathroom most recently completed in July 2023 (see pictures). A special thank you to Jordan and Nyle who completed the work and were TOP-CLASS... having now completed two bathrooms to our complete satisfaction we would recommend them to anyone. An excellent company with excellent leadership, and what appears to a customer-focused training and development mindset. Thank you!

Great local company. We have used them for a variety of jobs. Always good service and competitive pricing.

Been servicing our boiler for a few years now. Always prompt, always polite and efficient. More than happy.

3 lads turned up today to put us a brand new boiler in, worked tirelessly & professionaly all the way through,absolutely great workmanship.could not fault them, couldn't thank these guys enough and a credit to the company**********

Had the hot water cylinder replaced and alteration to heating system to allow hot water to be produced by boiler. Visit by engineer identified issues, quote for job arrived within 24 hours. Whole job completed within two weeks. Very tidy job, everything working. Friendly and informative during time in house. Will call these guys again for servicing etc.

Fantastic service, very patient with me during talks prior to installing and when they did install did not take long and works a treat.

Brilliant service and excellent value for money. Should be everyone's first choice.

Friendly, efficient, professional, reliable. I am very happy with the service given by R B Poolman and wouldn't hesitate to recommend them....in fact I have already done so to friends and family.

Not the first time we have used this company, will continue to use.

Recently contacted RBPoolman on recommendation from a trusted local electrician. Very businesslike organization with excellent booking system. Plumber turned up as promised and quickly checked our complicated heating manifolds, identified probable issues and checked the system over. Heating back in service, so far so good. Excellent service and reasonable prices.

RB Poolman LTD installed a garden tap for me. Beforehand, over email, they asked me to send pics of the area, which allowed them give me a fixed price quote which I was happy with. MAX (the plumber) arrived on the day and was very pleasant and courteous. He cracked on with the job. He connected to our downstairs toilet water feed, drilled through the wall and all the pipework looks very neat and happy with our garden tap. I recommend this company and would use them again.

Very good reliable and professional service.

Always had good service from this company polite professional staff

Great service very friends efficient young man serviced our boiler, very clean no mess made.

Fantastic service from these guys. Always responsive via email and phone to sort out emergency repairs.

Very professional helpful and arrived on time. Everyone I have met from this company has the same professionalism.

I have been using Poolmans for boiler servicing and gas safety at my property for over six years and have always found them to be responsive, helpful and reliable.

Ethan was so helpful.

Engineers arrived on-time. They explained the issue and proposed remedial works clearly.

Prompt, professional and efficient service, from both engineers and admin staff. Reasonable prices too. Happy to recommend R B Poolman. Will engage again when we need work done and will be my first choice when our boiler does need replacing.

Efficient friendly service. Fitted modern system in tricky old cottage. Has worked perfectly.

A job was booked this morning and was confirmed that an engineer would be able to call at my premises at approximately 4pm. As I work approximately half an hour from my home my P.A. was told that half an hour lead time would be required to let me know so that I can make my way to my home. Numerous calls were made and finally spoke to the operations manager who confirmed that the job was not booked and there was a possibility that an engineer would call at 4pm. I had to rearrange my appointments on the basis that an engineer was going to call at 4pm. It is a very shoddy operation if the jobs are booked on the possibility of engineer turning up. Very unreliable!

Had a new Boiler and several new radiators installed by EB Poolman after shocking service from a large national company. Plumbers turned up on time and en masse, installed everything in a day, left it all clean and tidy, great value and great service.

We had our gas job replaced and the service was easy to book, and the plumber did a great job and was respectful of our property. We would highly recommend.

We had the best service from Poolman, professional, fast response, and very friendly. Will never go anywhere else. 😁

Really impressed. Had taps changed previously and was so impressed now changed service plan to them.

Boiler Service - Easy to book, great staff on the phone, knowledgeable friendly Engineer, would recommend without hesitation! thank you

Excellent service. Very efficient.

You have recently fitted a new boiler in my in-laws bungalow. I would like to say a huge thank you for the excellent care and attention you have given them

Having to replace a boiler is never something you want to do, but I could not imagine the process being more straight forward and pleasurable than it was with R B Poolman. Every staff member was friendly and helpful, turned up when they said they would, sent out a quote at lightening speed and were courteous on site (even checking before popping on the radio) A real pleasure to work with. I can’t recommend them enough.

Great service, communication and prices, why go any where else.

They installed a new boiler and did a great job . So got them to install 2 new sets of taps in my bathroom , and again did a great job . Well done guys . And thank you to the office staff for your assistance . It’s always nice in these days to find a company with people you can actually talk to over the phone rather than a automated system . Thanks again

My boiler showed an error code indicating low pressure. I was about to call my boiler insurance when by chance I noticed I had a soaking wet carpet under a radiator, not covered by my boiler insurance. I checked for a local heating firm and chose R B Poolman. They arranged a visit and the engineer arrived on time. I showed him the leaking TRV and he just got on with it. Pleasant man, courteous and diligent and left things tidy. I will definitely use these guys again

We recently instructed RB Poolman Ltd to complete a new boiler installation and to redesign our bathroom. All of the team that we dealt with at RB Poolman Ltd have been incredible. Frome the initial planning stages, to purchasing materials to completion, we have been kept updated and helped throughout. Jordan and Charlie were so efficient and tidy every time they came to site and explained everything they were doing. Laura and Ollie in the office were great at updating and chasing us when needed. Even when we decided on a few last minute changes. I would and have already recommended RB Poolman Ltd to anyone who has asked and will continue to do so. Thank you again to everyone. Simon and Kara Southwick

My boiler failed its gas safety check, I asked a number of companies to quote. Ryan visited promptly, sent in his quote the same day, he offered the best price the fastest delivery, only a few days after instruction. The fitter arrived when we were told he would completed the job in the specified time with little mess and no fuss cleaned up after he was finished he took the old boiler away and the packaging from the new one. When I spoke to the people in the office they were really helpful. I will be using them again

Prompt reply to my enquiry re boiler service and then prompt appointment made. Nice helpful staff on the phone and on the day of the service.

They came out same day and fixed a leak very quickly. Friendly and calm throughout. Thank you

Fantastic service from all of the staff at RB Poolman, They came to the rescue when I was poorly let down by a National firm. Boiler supplied and installed, up and running in 27 hrs. Both us the landlords and tenants very grateful for the professionalism of this company. Finally a big thanks to the engineer ( I'm sorry I don't kno his name) who completed the work. A very nice tidy installation.

R B Poolman fitted our new boiler which in the end was less than straightforward. They honoured their original quote in spite of the un forseen challenges, and when they had to refer us to a third party it was all done in a very timely manner and we were kept informed at all times. Excellent service and I would wholly recommend them

Great local plumbing and heating engineers.

Always a great experience and have been a customer of theirs for years now. Quick to respond, appointments available when we need them, friendly people, and they do a great job too!

Very quick service, turned up on time and did a great job, emergency sorted what more could you want.

Two days off not a great experience... Don't want to go into it, but employees need 100% customer service training, and how to behave and not behave at clients homes...

Great customer service, knowledgeable staff.

Recently had: new boiler, new tank, loft tank removed, gas fire removed, advice on showers. Very pleased with the work - the team were punctual, quick and did a great job. They cleaned up well afterwards. Very happy with the service.

Installed our boiler and now service it - a good team, no issues.

Absolutely useless. They book in far too many jobs each day. Have left us without the ability to shower due to starting a job on a Friday, going off to other jobs, and then not coming back in time to finish it. And they’ve done it to us twice! Same excuse every time, “last job ran over”, book in fewer jobs each day then! Young, inexperienced staff who seem to have no pride in their work. The staff in the office just repeatedly lie about what time they’re coming, whether the job will get finished, etc. They just stack the jobs high and couldn’t care less when they deliver poor quality work and service. Avoid at all costs!

Did a gas safety check when I was out, my home was left clean, tidy & without anything being disturbed.

Good friendly service

Didn't even turn up.

Faultless and flawless in every way. Professional, quality service. Highly recommend. Thank you for a fantastic service!

Customer service not great

A pleasure to deal with, fantastic customer service and competitive pricing. Thank you to Laura and Georgie!

Very professional quick, efficient and friendly.

A professional establishment, quick, efficient and friendly.

Fantastic service prompt and very helpful

Excellent service, helped me out straight away with a broken toilet. Highly recommend and will definitely use again if needed.

Prompt response to my query. Gave me a few different options regarding boiler repair and/or new boiler. Pricing was good and the quality of the 2 engineers was excellent. They had to take a proportion of the utility cupboards apart to get the old boiler out. Come the end of the day, you wouldn't of known they had been. Would highly recommend.

Very impressed with the communication from Poolmans but also with the value and work done.

Very poor communication. I've been trying to get a quote for fitting 2 extractors in my flat and got nowhere in over a month time...Very disappointed...

Unlike a lot of self-employed plumbers/heating engineers, R B Poolman are easy to get hold of - there's always someone available to answer the phone and I've never had to wait more than a week for an appointment and usually less. I've not yet had to use them in an emergency but I'm confident they'd respond in short order. Their prices are reasonable and in any case, what price can you put on reliability and quality of work? Why bother chasing up self-employed plumbers that never return your calls?

Quick turnaround from call out to repair for leak on kitchen pipes. Reasonably priced. Efficient invoicing

Superb firm to deal with; prompt, courteous & competent service from the Admin staff as well as the Engineers. Will happily be using them again.

Had my outside tap fitted. Great service, friendly engineer.

Came to my house on a Sunday afternoon, diagnosed the issue, ordered the parts and had it all fixed by 9am Tuesday morning. Highly recommend.

The lady in the office answered the phone straight away and was able to fit us in with one of their engineers for the following day. Such a change from other heating and water engineers we've used in the past, where even getting them to answer the phone or respond to a message is like trying to get blood from a stone. The engineer arrived on time, serviced our boiler, fixed a leaky bathroom towel rail and traced a fault in our heating system. He was unable to fix it there and then as he didn't have the part with him but he offered to source the part and come back and fit it the same day. However, we were reluctant to upset his schedule so we said we'd make a new appointment. He was extremely polite, friendly and knowledgeable and I have no hesitation in recommending this company.

Following the freeze and a resulting plumbing emergency at our property, Ryan promised same day response and by 5.00pm that day we were back on track with boiler and heating functioning normally. We have never been let down by this company!

Poolman Plumbing fitted our new shower rooms really pleased with the service . And shower rooms look amazing. Highly recommended .

Friendly and professional service - Can definitely recommend