Smiths Plumbing and Heating Limited

My oil boiler was playing up and a man from Smith's came to inspect it. He told me that I needed a new boiler and a complete reinstallation of my central heating system. By his reckoning I was looking at spending several thousand pounds. The boiler itself would cost £3,000. I was horrified. I sought a second opinion from an engineer who had worked with this system before. Unfortunately he was in hospital but he was able to instruct his son, who was also involved in the business, to carry out the work. With the boiler serviced and the system flushed and thoroughly cleaned out, all is now working normally. The fix has cost hundreds of pounds, not the thousands Smith's were proposing to charge me. Smith's work may be of a high standard,. I am unable to judge. But I am unimpressed with their ethics. I was also less than pleased to receive a bill for £120.00 just for a 10 minute visit in which the engineer briefly viewed the central heating system and condemned a perfectly functional boiler. I took this to be a call out/minimum charge of which I had not been made aware. I would give no stars if that were an option. Update: Four Months later and the boiler that the man from Smith’s wanted to scrap is still working perfectly. Just to clarify, I was not without hot water because I have an immersion heater that provides this . Yes, there was dog excrement in the garden. It is cleared regularly, but it was unfortunate that your employee was so upset by being near a piece of it. The dogs themselves are harmless and the many people who have come to the house to visit or work have had no problem with them. Like Smiths, I stand by my comments . This boiler has come through to the end of winter functioning as it should and not costing me thousands of pounds.

Very pleased. Had my boiler replaced. Good advice, good price great aftercare. Would definitely recommend. Thank you very much

Had my gas fire serviced in December when the ignition pilot failed to work, Very pleased with the service at the time. Recently the fault had recurred so contacted Smiths who came out and rectified the fault. Extremely disappointing to receive a bill for £120 and a less then empathetic response from them, " if you have your car serviced it does not guarantee it wont breakdown", agreed but I would not pay to have the same fault repaired with my garage !

Brilliant local plumbers, they are nice, helpful, tidy and clean workers. Very reliable and highly recommended

Friendly and helpful Lady who answers phone is lovely Knowledgeable helpful plumbers