Clever Energy Boilers

Great firm, this winter my house will be as hot as my wife ! ! !

Had the misfortune to have a boiler installed by this company. What followed can only be described as harassment as they try to sell you insurance cover. Am reporting them to trading standards.

Paying for a yearly service and it's now 9 months late and ever time I book a service they cancel on me

THE WORST COMPANY EVER,STAY AWAY.

If you decide to get a boiler from them (also trading as clever energy boilers) I strongly recommend DO NOT pay upfront. Use finance or credit card. Without writing an essay, ended up with "hardwired" boiler with heating on 24/7 for full month as they couldn't get an electrician to turn up and get his part of the installation completed. Costed me £252.28 in gas bill. Things can go wrong sometimes, I understand this, but what's appalling is complete ignorance and carelessness about customer by this people including managingdirector. No one was bothered to reply to my emails or contact me at all. At the end was offered 1 year free service for inconvenience. Only person which was taking to me was Alison, as initially she contacted me chasing up the payment and ended up dealing with this mess. Nick is one of the biggest liars in the world. Once he hook you up and the contract is signed you would not hear from him. He's so bold he even told me I'll be able to combine boiler service with aircon for my existing unit. The true is they don't service air conditioning units, never did. Only good experience was a great, skilled engineer from Hinckley plumbing & heating, the installers they use in my area.

Excellent

Initially very good experience; they installed just what I wanted at a competitive price and whilst the works started a little later than planned the team seemed to do a good job. I did not take their annual insurance policy as it did not meet my needs. However 6 months after installation the problems began; - a pump was installed directly under the boiler such that a single drip from the pipework fell perfectly / directly onto the electrical connection causing the electric RCD to trip all the sockets in my house, and took several visits to find the true fault. They refused to simply move the pump to rectify the installation error. - First Boiler inspection went well. The only point was that the duct (the one that carries the exhaust gases like carbon monoxide), should be supported to fully comply with regulations - they refused to install a relevant support bracket to correct the installation error. - then the hot water expansion tank burst and sprayed water all over the place. - the hot water valve is already full of green crust (suggesting a leak onto the copper piping, but doesn't drip as it evaporates onto the hot pipe). So very dissapointed that the rectification of simple installation faults in the first year were flatly turned down and the reason that they gave was because I didn't take their expensive annual insurance policy..... PS if you speak to / deal with this company you might just recognise exactly the same names as a number of the 5 star reviewers below......

What an absolute shambles of a company. They are using government money to install heating systems into vulnerable peoples homes I used this company with utter regret. There are other companies out there but I had the misfortune of choosing these cowboys. Surveyor promised a full installation of a new boiler with thermostat. Young lads turned up with attitude from the start. They wrecked my home, my floor and ruined loads of food when it was hard to get during lockdown. They left off fire doors and left rubbish on the drive. Also the actual installation was faulty. These guys are out for your money. Management are rubbish to. If you read all these reviews BEFORE you engage with this cowboy company find a decent company to do your boiler change. Otherwise don't pay up front or UNTIL you are happy. I got compenstation from this most unpleasant and unprofessional company and did not pay until all the faults were addressed, rubbish cleared from my drive, food was compenstated for, fire doors put back, floor repaired (they absolutely wrecked the flooring for no reason at all. You have been warned. Be careful, be on your toes with these cowboys and don't pay until you are happy.

Brilliant job we're well happy with it less than a week from ringing up to having the survey done then new boiler expertly fitted at a very good price.

Really, really pleased with our new Vaillant boiler. After a week without any form of heating the top floor and hot water limited to kettle size amounts it was a relief to see the fitter turn up on Wednesday morning ate the time stated. WHAT a workman! He worked solidly for two days. was a true craftsman and a pleasure to deal with. I would certainlt recomend this company to anyone.

I booked a day off work (unpaid) when they were due to install.. was called on the day to cancel. When they finally came a week later they left my home in such a state I cried. Left all the old boiler and rubbish.. boxes filled with rubble in the middle of my drive! I was very upset with the state they left my home..had to call several times to get it rectified. Had to pay someone to refit my kitchen cupboards as they were left half dismantled on my kitchen floor... on top of all of this my heating Bill's have gone up alarmingly!!! British gas called me a month after to say my heating Bill's had doubled and my monthly bill was going up.. I'm a single mum and have no idea what I'm going to do.ive called the company several times to resolve but just get false Hope's and promises.. oh did I mention the boiler wasn't fitted properly and was leaking in my cupboards after installation?.. electrician told me when he came out. Dont bother with this company. Supposed to be government friendly for people who struggle with money... They call you non stop being so nice and lovely till you sign up.... afterwards you wont hear a thing from them... worst decision I made this year. I'm scared to turn my heating on its december. I'm on my own with an 8 year old and a 10 month old baby.... I can no longer afford my heating bill.

They told me that I would be covered for 2 years for breakdowns and boiler servicing. Then when the boiler was installed rang me to set up a breakdown plan. Also said that I needed to pay to get the boiler serviced. When I complained the man said that several other customers had said the same. Don’t trust this company. I would give no stars if I could.

Absolutely delighted with the my new boiler, a Worcester Greenstar30i. The heating engineer, Dean Graham, was extremely hard working, polite, friendly and nothing was too much trouble. When he finished there was not a spot of dust to be see. All immaculate. Also, Nick, who initiated the work, was super efficient, keeping me up to speed when I could expect the work to be carried etc. The other men who were involved in the work were equally as efficient. Thank you Green Deal Factory, one extremely satisfied customer! 😀

Well what can I say? I wasn't looking forward to having my boiler changed as it's an old house and the electrics are shocking (pun intended!). The guys that came were smart, professional and knew their stuff. They found a gas leak that could have been very serious and has cost me a fortune over the last few years. The combi is in and working perfectly and we now have instantaneous hot water instead of waiting for a cylinder to heat up. Great customer service and all done and dusted within 2 weeks of my first phone call. Don't bother looking elsewhere - you're wasting your time!

From the initial quote to the installation, The Green Deal Factory staff and engineers were knowledgeable, professional and responded to every query I had. I now have a brand new, efficient boiler at a great price thanks to them. Would highly recommend.

Do not trust them. I was lied in several occasions by their salesman, the electrician and various people in their offices with the only intention of tricking you and ripping you off. I received a horrendous service, taking almost 4 weeks to have a thermostat installed from the time the boiler was installed. The installer not only left everything dirty and full of rubbish but also did not install a mini expansion vessel, which was required as per the manufacturer installation instructions.

Recently had a boiler fitted. Everybody I spoke to in this company were very friendly. They work to an efficient high standard and felt they went above and beyond. I would highly recommend this company to family and friends.

Appalling service from this company who are also linked to 'Clever Energy Boilers'. Enquired about getting a grant for a new boiler for my Mum and was directed to this company. The initial survey of the bungalow seemed to very thorough and the man who came was polite and seemed to know what he was doing. Then nothing happened for a month so I contacted them and asked them what was happening. Spoke to a man called Nick Hume who said that he didn't understand the delay but it may have been because the boiler may have asbestos in it. He requested some paperwork from me which I was trying to arrange . I then received a phone call, from a fitter from Wakefield , late on Tuesday evening saying he would be at my mums 8am the next day. I had not even seen a proper contract or paid a penny or agreed to installation at this point! My mum is elderly and Ill and lives alone and so I travelled 200 miles to make sure I was with her . I agreed for the fitter to go into the bungalow to have a look around and confirm that the new 'Combi" boiler was compatible with my mums power shower. A question that I had emailed to the company but hadn't received a response. The fitter confirmed that the new combi boiler would not be compatible and left . When I arrived in liverpool I spoke again to Tim Wilson and Nick Hume and we agreed that they would send a quote for a normal boiler which would be compatible with the shower. I had to insist that I had a comprehensive quotation (not a 3 liner) confirming that all work would be completed on the day as i didn't want my mum left without heating and water as she is ill. A new fitter arrived this morning to fit a normal boiler but was unable to do the job because he realised the old boiler contained asbestos and hadn't been told by the company. He then left back to Yorkshire . I then received a phone call from Andy saying that they could do the job tomorrow with specialist asbestos removal fitters. I declined his offer as I now have no confidence in this company . It is also worth mentioning that at least two of the company employees ( mentioned above) thought it acceptable to review their own company posing as happy customers !!!

Very quick turn around! Rung up due to my broken boiler, came out same day and quoted. I was happy to proceed with the salesman who put me at ease. Booked install for the very next day with the engineer turning prompt. Left me with no mess. I would recommend this company to all my family and friends. A****

Had a central heating system installed by this company in one of my rental properties the workmen worked with complete efficiency and the whole system installed within the day. Brilliant service I’d happily use them again.

Absolutely amazing firm, cannot fault them in the slightest. Top installers, top service, could not ask for more ! This winter has been the warmest I have ever experienced in my home with the brand new Worcester boiler that has been fitted. Sensational all round

Poor work and customer service

had a boiler swap by this company today brilliant service the guy who installed it even cleand up and mopped the floor as soon as he had gone the electrition came and wired it up very fast service thankyou mr and mrs mccann from chesterfield

hardly even find the place.wasnt happy

I used this company 18 months ago, and had a worcester bosch boiler installed. Twice it has leaked. I contacted them again today to ask them to come and take a look at it, but because it's over 12 months old they're refusing to come out. Terrible workmanship and dreadful customer service...avoid!