Wilkin Heating and Plumbing Ltd

Contacted this company in December 24. Recommended by Esse as required a thermo coupling fitted to our gas fire. Was informed they would contact me in the New Year ( Jan. 25) . Nothing, called them to arrange fitting, again told they would call when engineer was free. Had to call them back at the beginning of February and was given an appointment for Friday 28th Feb. Received a text message that morning, informing me engineer was off sick and would call me back on Monday morning, 4th March, to rearrange. Called them myself at 12.30, asked if they could let me know when they could do the job, told engineer was still sick, I asked if they could give me a date ( how long would he be off?) very stroppy and rude woman told me a few weeks. I told her I had been waiting 3 months for this to be done and would have to look elsewhere if they couldn't give a date. Hung up on me! Very unprofessional customer service! Have called another local engineer who has given a time and date, 10 days from now! Would not recommend this company as their telephone manner and organisation has been abysmal with each call I have made to them.

Having been repeatedly let down by a supposedly reputable firm in Settle, I spotted that one of our neighbours was having a job done by Wilkin H & P Ltd. Our neighbours were very pleased with how their job was progressing and so felt happy to recommend them. I rang Jane to see if they could help me and within 3 days the job was done! Ollie who carried out the work was personable, polite and totally professional. To say I am thrilled with the outcome is an understatement. No hesitation in recommending.

Wilkin have carried out various work for me ranging from small to large jobs and each time they've been reliable, competent and competitive. Would highly recommend.

Great service.

Excellent service would definitely recommend .