Letters Plumbing and Heating

What a friendly company with staff that do above and beyond service. I highly recommend for any work. Thank you so much for helping me

Have been a regular customer. I have always been happy with the work and have always said so. However, I am unhappy with the administration side of things. On my most recent request for work to be completed in January 2025, I had to phone more than once to get someone out – I think I had been forgotten. Just this week I received a statement saying that I owed money on 2 invoices and they were overdue by 310 days and 311 days! One had been paid already. It had been paid promptly as soon as the invoice had been received. I had never been invoiced for the other one – so I couldn’t possibly have paid it. Not good. I am not happy. My account has now been settled, and I don’t intend to use again. A customer lost.

Have to give credit to the young man George who came to repair my leaking boiler, done a great job and very polite young fella. 😄

Boiler was leaking, called Letters plumbing and heating,they came out promptly and got me sorted out. Excellent service,no hesitation in recommending them .

Excellent service by a very competent young man. Thank you so so much 😄

Very good job done by Martin and his team. I had an oil tank and line replacement, plus some pipe lagging and general plumbing repair work, for my recent house purchase. Knowledgeable and experienced guys and high quality, tidy work all round.

Efficient .

Friendly workers that are knowledgeable, polite and respectful of your property. Reasonably priced too. Have used these guys several times and each time they have done a top job.

Martin and his father pat before him are true professionals.have had letter's install my new heating system and yearly serviced.never had any problems.highly recommend this company.

Excellent response to my initial phone call, handled with sensitivity, through to job completion. Andrew and Ronan were professional in all respects. Good job!

I have been using letters plumbing for the last 2 to 3 years now and I wont go to anywhere else this company are very professional and friendly when you ask them a question I have found the answer to be honest and fair sometimes you may not like the answer but at least it is honest and fair and I respect them for that. Plus they are easy to talk to especially when explaining the problem they can explain it lay mans terms.I would recomend this company to anyone

I had a mini disaster with a screwed pipe on a job I was on. I had rang through and the receptionist arranged a plumber there and then all wile I was on the phone. Fella Euan arrived and went straight to work fixing the issue in a few minutes. Good manners, good skills, great service would definitely use them again.

Very prompt response, would recommend

Excellent service. Arrived on time, did a great tidy job. Price as quoted

Always give a good friendly service, and in a hurry, if required

A team that goes out of its way to help as well as going the extra mile

Arrived on time, with a prior phonecall to see if I was in. Fixed the problem. No bother. Invoice was emailed. Easy to pay. Would recommend.

Have used Pat and the lads for the past 3 years for all of our business plumbing problems and adding new heating systems . Every single worker worked in a very professional manner and left everything neat and tidy. I suppose i better mention Noreen in the office as shes the brains of the business . All phone calls are dealt with in a very timely manner and Noreen is a credit to have in any business.

Great service from the first phone call to getting new mixer tap fitted

From the first phonecall to the person cinema to fix our issues, it was an amazing and professional job. I would totally recommend this company to any one and will use them again

Great service thank you

Excellent service. Where here when they said they would come and worked really hard. Very nice guys and Martin and Pat and Noleen in office (hopefully right spelling) were always very professional and helpful. I would definitely recommend these guys to anyone.

They attended when they said they would and sorted the problem it is great to have hot water again when Solar not working

Due to the fact that it was a "home" call out and nothing major to fix they came on the day the said they would. The plumber was helpful, polite and cleaned up after he finished his work. His work finished to a high standard. No complaint I would recommend Letters Plumbing.

Great service!

Very good plumbing company. Have not let us down anytime we need them. Ryan is good at what he does.

Great professional service

Perfect for a straight forward gas service but poor service otherwise. I have used Letters for a few years now and they have been fantastic with regards to a straightforward gas boiler service and gas safety check. I recently asked them to carry out some further plumbing work, namely a solar hot water system health check, a power flush of the radiators, balancing the radiators and investigate a drop in pressure. Whilst not exactly fun work for a plumber it is certainly well within their capability and it is services that are advertised on their website. I will now provide some justification for my review. On 14th august 2018 Letters attended and completed a gas safety review and check on all appliances following Firmus mistakenly disconnecting my supply. They done this at very short notice and for this I am thankful. As part of my original request I did ask for the additional services listed above but acknowledged that i was not in any rush to get them done(as it was summer and I wasn't using the heating). On 18th September a date was agreed with Letters via email of 4th October for the work to be carried out. On 4th October I was available at home all day and no one attended, No one called to explain if there was a delay or if they had to cancel. Indeed I had no contact from Letters until 31st October where they sent an invoice for the original Gas safety check. I responded via email asking for an explanation for the non-attendance and I will accept that the email did not send on that occasion(I was not aware that it did not send at the time). On the 5th November I sent my previous email asking for an explanation as to why no one attended and I have had no contact other than an Invoice. I received no reply. Fast forward to today and I received a final demand from Letters at which point I made contact with them via telephone. We confirmed that they did have the appointment in their diary, They confirmed that they had not attended the job and they confirmed that they had received my email asking for an explanation as to why. They even went as far to say that they had marked my email as urgent. I offered the opportunity to give me a reason for not attending and they have responded with it was 'bad management'. I have since settled my account and have received an apology via email. I accept this although do feel that it is too little too late. I write this review disappointed. I always had held a positive opinion of Letters and referred many neighbours to them and I can no longer do that. the engineers who have attended have always been very friendly and very diligent workers and the quality has always been very high. The circumstances above negate the fact that everyone can make a mistake. They had been made aware of the mistake and took no steps to resolve it and that is what disappoints the most.

Very helpful. Helped me to reset my boiler over the phone - no need for costly visits for a simple problem. Will definitely recommend.

Very expensive.. £82 for a 10 minite job. Was out of hours ( 17.10 pm) but still very expensive for the job that was done

Great service from this firm.

Martin responded to our request quickly and his workman fixed the tap in under an hour. Clean, tidy and quick!!