O'Neil Gas Services Ltd

5⭐ service from Declan who installed my new boiler, explaining each step beforehand, pleasant & courteous throughout & took the time to explain instructions.

From start to finish I had absolutely no problems. Shane came out to give me a quote and he was so very helpful. I had my install done very quickly and the engineer was also very good. I would highly recommend o’neils for any boiler or gas work 😀

Kind, helpful and professional service from the ladies at the office right down to the engineer Alistair coming to service boiler . Nothing is too much bother for Tammi , Ann Jane and rest of girls when calling to book or enquire about anything, and time and care given to accommodate my visit is above and beyond . I have multiple sclerosis which causes my disability but the respect in which myself and my property are shown at all times by Alistair and rest of the team is exceptional , Thankyou

A prompt and excellent service. Would recommend O'Niels without reservation

We were really pleased with the young men who fitted the new boiler, they had great personalities. The main fitter cleared up at the end, checked the radiators and the boiler is working very well.

5 star service from David the engineer who came to do our boiler service. Respectful, tidy and went above and beyond!

Can’t recommend these guys enough. They made the whole process really easy from recommendations and quotation through to installation and follow up, all priced at considerably less than I had been quoted for the exact same boiler and installation by another major supplier!

Very satisfied with my new boiler. The job was handle well from the ladies in the office to the young men who installed it. So, a big thank you for all your time and effort. It was vey much appreciated.

Prompt and efficient service. The engineer did a clean and tidy job.

we are absolutely delighted with the service we received and the workmanship had a small problem but was fixed next day our fault entirely. clean and very tidy workers, polite would recommend O,Neil gas services to anyone very satisfied customer. Mr &Mrs Bell

The men from o'neils came on time and did a great job we had no problems they were very efficient and no mess was left would recommend this company

Very professional service, provided fully detailed quotes, installation was great, guys that did install were very polite, informative and kept me up to date during the 2 days install. Follow up comms excellent and can’t recommend this firm enough. Very happy with everything

Lasf week we had our boiler changed. Very professional and kind. Always ask if they need anything and explain. Quick job , Highly recommended

I had boiler serviced by David today,and as with all of my dealings with the company it was first class David was smartly turned out,polite,helpful nothing too much trouble I would recommend this company to anyone Topnotch and new employee David asset to company

Excellent company, completed the installation of the boiler and two radiators. Balanced the system and kept us informed step by step. Professional, competent and efficient. A job well done.

New boiler is working great. Work site was cleaned up, all old pipes and boiler were removed the same day. Workmen were friendly but professional. I would recommend you to friends and family.

Replaced my fathers's boiler. From initial phone call to installation nothing was too much bothet. Fantastic and professional service.

I've been a customer for a few years for boiler services. Customer Service both with the Engineers and office staff. Helpful, pleasant and efficient. Refreshing to received good customer service.

Excellent yearly service carried out by very professional lad 👌

Good competitive quote. Very pleasant and helpful office staff and engineers a pleasure to have in the house. Delighted with our boiler which was fitted in an efficient and tidy manner. Would recommend to anyone thinking of similar work.

We required a new gas boiler and sought information as to the best option for us, O'Neil Gas sent a man-with-a-van round who gave some great advice on the type that would be best suited for our house which was a Baxi. An engineer, Glen, came to fit the new boiler on the date specified and on time. Glen was a nice guy, very polite and chatty told us exactly what would be done and how long it would probably take. He was very methodical in removing the old boiler and fitting the new one. He arranged for the old one to be taken away for recycling and it was taken during the fitting experience. The fitting seemed straight forward for the engineer, new piping, exhaust, etc, a precise cut through the wall for the condensation pipe was done very well, again little mess. We lost water supply for only about an hour or so which was good news. Any new holes, the boiler was smaller than previous, were filled in and/or new sealant gaskets fitted. Glen made little mess but was clearing up as he went along. He cleaned up all the bits on completion of fitting so nothing really to do for us. On completion of fitting, he conducted a test of the boiler and checked all the radiators in the house to make sure they were bled and in working order. Glen also fitted and gave us instruction of Hive a great addition to the heating system, able to change times and heat remotely, it was easy to do even for a couple of oldies like us. A longer length of cable was used as we were not sure about boxing the boiler in, Glen advised that when we knew what we were going to do just call and he would arrange a permanent fixing point to be made. A great job all round from the great advice to the boiler selection to the fitting and testing, very pleased with the outcome and a job very well done, wholly recommended.

Engineer arrived in the allocated time slot, did service and left no hassle

Had to get a new boiler last week, fitted by Matthew from O’Neils. Requested and installed within a few days. Matthew was a friendly and tidy worker, he was a pleasure to have in our home.

Had an issue with the boiler in the property. O'Neil's came out and fixed the issue that day. Their engineer, John, was great at explaining the issue and providing the fix. Excellent service!

Boiler was fitted efficiently and well, and looks neat and powers the warm water and heating well. Gas engineer was friendly and the check up phone call a week later was appreciated. Thank you.

This morning we had the pleasure of having our boiler serviced by O'Neil Gas and Heating, they sent an engineer who arrived on time and introduced himself as Alistair. All I can say is it was a pleasure to have him here completing a service and installing a Hive Thermostat. Alistair is a great representative of your business cannot praise him enough.

Boiler fitted within a week. Guys were quick and efficent. Left no mess would not have know they had been here. No problems at all.

This is to say “thank you, John” for being so friendly and helpful and patient and professional when helping us to get to know our new boiler and its hive and ensuring that our central heating system works efficiently. A really good experience!

We recently had our gas boiler replaced by O’Neil Gas and Plumbing Services (Ayr), we received a great service and assistance delivering and installing our new boiler. Their installation Engineer Matthew was first class, he was very helpful and knowledgable completing the removal and installation in one day. regards R.Kerr (Ayr)

We are an elderly couple . Our boiler needed parts and was dealt with efficiently and quickly so that we were not without heating and hot water any longer than need be while they got the parts . Staff on the phone are polite and very helpful . Been with this company for a few years now and would recommend them.

PROBLEM WITH CENTRAL HEATING SYSTEM, CONTACTED SERVICING COMPANY WHO INFORMED ME AN ENGINEER WOULD BE WITH MW A.S.A.P. ENGINEER ARRIVED, GAVE HIM DETAILS OF FAULT AND WITHIN FIVE MINUTES HE RECOGNISED THE PROBLEM...FIXED IT AND LEFT ME VERY HAPPY CUSTOMER. EXCELLENT WORK.

Required a new boiler and new valves fitted. Work was carried out in 2 days, old boiler took away and every room tidied up. The new boiler controls were explained to us and the engineer told us if we had any problems with them, to give him a phone call. Excellent service from everyone, from office staff to engineers.

Very professional from first contact through "quote" visit to final installation and demonstration of operating the new system. Although carpets had to be lifted and floor boards opened there was little trace of the work which had been done once the system was installed and operating. Would recommend.

Got new boiler, fitted clean neat job.on time all good.

Glen and Mathew put new combi boiler and new radiators into our house done a fantastic job Alistar helped fix my leak ,Girls Tammy , Hayleighand ,Lesley very helpful as well great team u have O’Neil

Couldn't fault work done.Job completed .on time. Workers carried out job efficiently.Would recommend O'Neil to anyone.

O'Neil Gas & Plumbing Services They turned up on the day that was arranged there engineer was very good and helpful once our new heating was fitted he was very good at explaining how it all worked He told us after two or three days too bleed the system too get any air out the system we had a wee teething problem but know problem when I contacted O'Neil's the engineer was there in know time at all and fixed in that day I can't thank the staff at O'Neil's they where that Kwik in sorting everything out Thank you very Much I would recommend O'Neil's to anyone looking for a New Heating System Yours Mr Bigham

I was very impressed by Glen the Gas engineer who installed my new boiler! Nothing was a problem for the engineer to get my new boiler installed! Glen was excellent and very experienced at his work and kept us updated whilst installing the new boiler also tidied any mess! I would highly recommend O'Neil Gas &Plumbing and would be grateful if you could let managed know he is a credit to your company with kind regards Mrs J Wilson

10/10 can't recommend these guys enough! My boiler died over night and when I called they had an engineer out to have a look within 2 hours. The engineer Davie couldn't have been more down to earth and told me straight what was wrong with the boiler and recommended a replacement. Phoned for a quote and hour or so later, my quote was very reasonable and they even managed to get it done the next day and the other engineer who I didn't get the name of unfortunately was also great and helped me get everything back the way it was after the boiler was installed and tested. Will definitely be using these guys again and I encourage people to do the same. Many thanks

Excellent service from initial quote visit to job completion.

O'Neil's installed a new boiler, flushed the system and fitted a mag filter. First class job.

I have been a customer of O'Neil Gas for almost ten years. Never had an issue with them and they took care of my 30 year old boiler up until the day it stopped working and wasn't financially viable to be repaired. We had several different engineers out over a period of two weeks and various parts were replaced but made no difference - our boiler was done. It did mean two weeks of no heating and hot water whilst different things were tried and I did unfortunately end up with water damage in my living room from a leak in my hot water tank when a pump was replaced. However, after a call with the head of the company to discuss a replacement boiler and a significant reduction in price due to the inconvenience which was acknowledged, two days later I had a combi boiler fitted, my hot water tank removed and a new hive system installed by two lovely engineers. I would not hesitate to recommend O'Neil Gas for boiler care. There were some issues throughout the process but it's how the company deals with them that matters most and the reason why I will remain a loyal customer of O'Neils for years to come.

When our Worcester boiler failed we contacted O’Neil’s. Someone came out quickly and diagnosed a failed gas valve. That was on a Wednesday. I chased up on Friday to find out what the score was, and it was arranged for fitting on the following Tuesday. I took time off work, only for the fitter to arrive with the wrong valve. Then a subsequent visit and another wrong valve. The fourth guy came out with the correct valve, but found that the wiring harness was failed. The fifth guy came out with the wrong harness. By this point I’d arranged with a different Gas Fitter to supply and fit a new boiler. O’Neil left us with no heating or hot water for three weeks during the cold snap in November’24. They have you pay in advance, but then when they fail to fix the job refuse to refund you claiming that you’ve paid to replace a valve, and that’s what they’ve done. Avoid at all costs!

Engineer arrived explained what he was going to do for my service as i had problems week before with other company Meticulous with his attention to detail Checked everything and i mean everything Never had my carbon monoxide detector checked and tested before Told me my pressure had dropped filled back to correct level He was in no rush to finish Was impressed by his knowledge on my boiler as it is not a better know range Viessmann vitodens Will be only using this company from now on And will recommend to anyone

New boiler fitted without a fuss and excellent aftercare service.

Excellent local company

Boiler installation was carried out efficiently, cleanly and respectfully just as expected.

Our heating system developed a severe blockage over the summer. It was only discovered when I switched it back on when it got cooler. No heat to any of the downstairs radiators. Two engineers spent four hours locating and removing the blockage. The two guys worked tirelessly. Some new pipework and an extra filter were added. On completion, they explained exactly what they had done and gave us good advice on how to use the thermostatic radiator valves to give maximum efficiency. The system is now working better than I can remember. Radiators heat up almost immediately. I cannot praise the engineers highly enough for their professionalism. Highly recommend. Tom, Troon

Mum has had a long standing service contract with this company. Today they cancelled appointment 2 hrs into there arranged slot. No apology. Quite rude. Left my mum without a working gas fire .

We have used O’Neils for a number of years now for our boiler care, always been fantastic! We recently had our Annual service again, arrived exactly when they said and serviced the boiler promptly. Very pleased, thank you.

We were delighted O’Neil’s were able to have a gas engineer visit us the day after we made our call asking for help

Phoned to book our annual gas boiler service on the Thursday service arranged for the following day. Gas Engineer turned up when you said they would, he was well presented and mannerly, carried out his work professionaly and left leaving no mess whatsoever. Then a few days later I received a call from their staff to check everything went okay. Would highly recommend this company.

Work carried out promptly. Engineer very helpful. New boiler a huge improvement on the 21 year old original.

Had a call to remind me my service for boiler was overdue ,boiler was serviced efficiently and the engineer was very courteous , there was a part needed after the service and the guy informed me I wouldn't need to do anything, they ordered the part and called to arrange a date and time suitable for me everything was taken out of my hands and the staff... girl from the office and the engineer were so helpful it was so plain sailing for me . I have had the great pleasure of being with this company for a few years and always had amazing service..Would absolutely recommend them as the best in everyway Thanks again for a job well done and more ... regards Helen Skehill

Had my yearly service last week from O’Neill’s and couldn’t be happier. The engineer came within the specified time, completed his work promptly and efficiently. I was able to carry on what I was doing without even knowing he was there. Everyone from the staff on the other side of the phone through to the engineers are friendly and experienced. Highly recommended!!

We had a new worcester combi boiler fitted last week. Engineer first class, very professional, explained new system, checked all was working well and left the utility room clean. Old boiler and parts taken away. Delighted with installation - hoping the new boiler works as well as it looks!

New boiler was fitted efficiently and well by the O’Neils engineer.

New boiler fitted. Delighted with promptness of visit by O’Neil Gas, service provided, reasonable price and all of the staff I have dealt with. All exceptionally friendly and knowledgeable. Highly recommend.

My mum called O'Neils and clearly explained that she had a leek behjnd a wall. She's older and noted the issues down on paper prior to making call to ensure she described the problem properly. O'Neil charged my mum £85.00 call out charge and on arrival engineer said that they did not cover what she was looking for which could have been established via initial call instead of her wasting money. To be honest it's a burst pipe behind a wall so should be pretty basic for a company with 30 years experience aper noted via their website site.

Our oil boiler was due a service so we reached out to O'Neils. They were able to find a time to suit quickly and, on the day, the engineer was a little earlier but had told them we would be home. The service was straightforward and we were told about things to check and signs to look out for. This was helpful as we are fairly new to the property and the previous company didn't mention any of this so we thought this showed excellent customer service. We will invite them back next year and know that should we have any issues they will be able to help us.

My recent experience was met with Excellent, Efficient and Friendly Customer Service Staff in regard to an urgent home repair. The Engineer carried out a thorough investigation and completed a challenging repair given the confined space and location. Under the circumstances all those involved exceeded my expectations.

Very helpful

Technician was very prompt and friendly and very efficient. Explained what he found and explained everything he had done. I highly recommend O'Neil Gas

Really impressed, guys arrived early and on time. They worked diligently to get job done in one day. Very professional and stayed as long as the job took, we were given a good tutorial on how everything worked, which was really helpful. Would certainly recommend and use the services again.

Highly recommend this company that I have been with a few years now .had to call engineer out to repair boiler the engineer who was called Gav was excellent and explained everything

I had to call out an engineer on Saturday night. Alister the engineer told me he was on his way and kept me updated on his progress. Really knowledgeable guy. He needed some obscure part which he organised for early delivery. He made sure I had heating and hot water before he left. When I phoned his office on Monday morning I found the part and engineer visit had already been organised. Great service!

Fantastic company, great communication and very efficient. Thank you

Exemplary service from the O'Neill team. I have an O'Neill Care plan and when we needed it with a spouting water emergency, they were there quickly and without fuss. Sorted the problem, and the team we dealt with were all highly personable. Highly recommend signing up to O'Neill Care.

Boiler service then a repair shortly after. Great service by professionals. You can tell they take pride in doing a good job and put cust exp high on their priority list! Fully recommend.

Have used O'Neil G&P for years and always have had excellent service. The office staff are always very pleasant and helpful and the engineers are friendly and professional. Had an issue with boiler this week and the engineer came out within two hours of call and issue resolved. He was very helpful with advice. O'Neil are an established company with a lot of experience and offer great customer service.

O’Neil carried out my annual boiler/heating service. The work was carried out by a courteous and efficient engineer who was also helpful in answering my questions. Also worthy of a mention are the very helpful and pleasant office staff who arranged the service and followed up to ensure customer satisfaction.

Had a leak in my boiler and called up O'Neil, they had a guy at my place within 40 Minutes and he had the problem sorted within another 20 minutes. The GasCare contract is worth every penny. Cannot recommend them highly enough

AVOID THIS COMPANY AT ALL COSTS They sent a fitter to do an annual boiler service, the fitter spent 45 minutes heavy hammering and banging, I have no idea why, he then comes downstairs and says “you need a new boiler pressure valve”, we only need that because he broke the valve with all of his hammering. We are now face with a bill for over £200 to replace the valve that O’Neils fitter broke, AVOID THIS COMPANY AT ALL COSTS.

O'Neil's fitted new boiler excellent service from the 2 engineers very clean and tidy would recommend O'Neils for great service thank you

I cannot speak too highly of the excellent service I have received from the whole O'Neil team, from the friendly and efficient staff on the phone to the competent and knowledgeable engineers who have called. At a time of year where there is greatly increased demand, their system is obviously geared to cope well. As someone who has experienced the frustrations of being kept on hold I was particularly impressed that there was an option to get a call back which actually worked. This is a firm I am happy to recommend.

We had an engineer out twice, paid call-out charge for both visits ( for different error codes) when second error appeared again we were told by Oneil’s that they were busy with contract customers and wouldn’t attend to our break down. Absolutely disgusting service!!! Probably be different if I paid a THIRD call out charge.

Not a good experience. My 93 year old mother whose medical condition requires her to be warm and comfortable at home, called in distress to inform me that this company's call handler had promised a visit from an engineer on Thursday last. At 16:30 no engineer. She phoned this company and was told that due their own error "no engineer had picked up this job." She was told repeatedly by the call handler that "unfortunately" no engineer was available on the promised day. "Unfortunately" doesn't cut it. I called. It was not a happy call. I got "unfortunately" a lot, too, but stuck with it. Let's be clear, there are lots of engineers out there, happy, no doubt, to work after 17:00 for time and a half, which fact, I fear, might have influenced this company's initial decision to let an old lady with serious health problems stay for another day in a cold house with no hot water. Wrong decision, which was overturned. But what if my mum hadn't had somebody to help? I used the "Contact us" prompt on their website, but it wasn't a priority for this company to even acknowledge receipt. Think twice. It happened to my mum. Do you want it to happen to yours?

Professional and effocient

Great service will everything explained

Great company with very knowledgeable and helpful engineers, I hadn't a great experience recently but understandable under the demand from customers during bad weather. Keep doing your best 👍

Our Annual Servicing of our boiler was very efficient.

24 hour service? Definitely not!!! Customer service appalling

great service

Great service and keenly priced

The engineer was with us within two hours of my request for assistance and he was very pleasant and proved most helpful. The problem was resolved in good time.

Excellent service from a long established local family firm.

Amazing professional service. Recommend 100%!

Office staff helpful and pleasant, the engineer was efficient, polite and informed me what had been done.

Thankfully I’ve not had a need to call out O’Neil’s for other than annual servicing. However, judging by the way the office staff and engineers operate I have complete faith in them. Thanks.

Friendly, helpful, professional throughout.

Engineer went above and beyond, checked all boiler and carried out carbon monoxide checks, he also made sure our alarms were working, brilliant service👏

Phoned for a service, call answered promptly, appointment given that suited, engineer turned up with in allotted time, was very pleasant, carried out service, good job done. No complaints from start to finish. Thank you.

Kirsten arrived to service my boiler in the pre agreed timeframe, she was so friendly & efficient, had my boiler serviced perfectly in no time at all & even taped up my gas meter cover with stronger tape after it was damaged in high winds for me, she went above & beyond! Fantastic service from start to finish, 10/10!!

Everything worked like clockwork - special arrangements were made to fit in with our not being at the flat all of the time but nothing seemed too much bother. The Engineer came on time, carried out the service and sorted out the paperwork. In response to a query I raised she gave a clear explanation. The Engineer came across as knowing what she was doing and left me feeling confident that the service of our boiler was in good hands.

I would recommend O'Neil's as they provide an efficient, friendly service

Excellent service

Great service - problem resolved after 2 visits.

Great service. Engineer very thorough. Office very quick to respond to queries. Service booking very easy

Always brillant to deal with. Quick, efficient and knowledgeable company to deal with.

I had cause to call out o’neils heating engineers a few times recently. On each occasion, the response was immediate, with a engineer out very quickly. They all were able to identify the problems and fix them. Where a new part had to be ordered, this was also done quickly . The engineers were efficient, explaining what they were doing with a friendly manner. Highly recommend.

Friendly, helpful, trusting,reliable

Efficiently dealt with whole process from booking service to completion

Easy to book service appointment, engineer turned up on time and completed the job in less time than expected.

Highly recommend great service even on bank holidays

very efficient servicing of my gas fire and boiler by a friendly operative

Prompt, friendly service at a fair price.

I have the monthly payment plan, service every year and no fuss repairs when required I have had the heat exchanger replaced and a leaking radiator repaired. Heating engineers and office staff extremely helpful an excellent local company.

We have used O'Neil for a number of years first to replace an old boiler and a number of repairs over the years. The engineers really know what they are doing and get the system up and running quickly. Recently I was reviewing my Father in Laws boiler contract with Scottish Gas and was shocked at what he was paying so he is now also on O'Neils £7.50 a month deal which I consider very good value as it includes everything excepting a £80 call out charge, I could have paid £15.00 a month and there would be no call out charge. Even at the £15.00 charge O'Neil is still well under Scottish Gas's tariff.

Engineer who attended was very helpful and was happy to explain a couple of concerns that I had. He went above and beyond my normal expectations for the job.

Great service

Excellent company to deal with. The engineer was very helpful knowledgeable and friendly.

I was able to request a service time that suited me. Engineer was polite, punctual and very efficient.

Delighted with service provided

A professional company with a well trained and courteous staff.

My problem was resolved very quickly. It turned out to be quite routine, which was an immense relief.

It was very quick and easy to arrange an initial service/inspection of my system ahead of taking out a service agreement. The engineer was very thorough, and I had confidence in his assurance that my boiler was in good order for another year.

Excellent service, first time customer service carried out engineer friendly and polite , arrived on time explaining everything as he went along everything left clean and tidy would recommend.

According to engineer, hadn't been told by office staff. Took a further call a few hours later to the "on call" service for any sort of update. Work seems to have sorted issue for now. Need to see if it holds through time.

Prompt courteous service.

I was happy with the service and the engineer was very helpful and arrived at on time

Efficient, on time and very virtuous.

First engineer very pleasant and efficient - gave me some tips on radiator maintenance. Second engineer was called after hours as boiler had a faulty heat sensor which he fixed quickly and was also very polite and professional.

I have been with O'Neils a few years now and cannot fault them. Office staff are efficient and courteous and the engineers arrive on time. If they are going to be a bit later due to unforseen circumstances, the office staff call to let you know. Great company, I highly recommend them.

All went very well; Very satisfied with everything.

Polite and friendly telephone call to arrange service. Engineer arrived on time and was very polite and knowledgeable. Efficient friendly service.

first service from o’neils on my boiler. got appointment no problem. engineer called the night before to ask if could come a bit earlier than arranged…. suited me fine. Very helpful and friendly bloke and took the time to explain a couple of things to me that i wasn't sure of regarding pressures etc… . cleared everything up for me advised what to look for if i thought there were any issues again. great service. good price for the plan. have already recommended them to my mum for a service plan. 👍🏻

All O'Neil staff I have dealt with are always professional and polite and do a great job in the most efficient and quickest way possible keeping me updated at all times

Engineer was polite, knowledgeable and respectful of our home. Called out on a Sunday for a problem. Repair carried out professionally and efficiently. Would definitely recommend to friends and family.

Paul was excellent and very knowledgeable. Once I had explained the issue he explained what the potential solutions would be and over the 2 visits implemented them. O’Neil have been excellent but particularly my engineer Paul who I can’t praise highly enough.

Very good communication and service.

Electrician showed up first thing and completed the job in under half an hour. Great stuff.

After being a long-standing service customer we decided to use the company to install a heated towel rail. We contacted the company early Nov. and eventually got a date 2/12 they never turned up, never called back they blamed it on an I.T. fault... Gave them another opportunity after speaking to the Office manager and was assured it would be done a week later, the same happened again, Did not show up, no contact, no apology. We have now cancelled our service contract and would not use again.

I've been using O'Neils for many years now and wouldn't think to go anywhere else, sure their not the cheapest in town but they stand by thier work 100%

Recent boiler replacement just discovered all mess just dumped on floor of loft, council need to stop using these cowboys

We had an engineer out to fix our heating. It was said to be a priority, as I am a wheelchair user. And 'priority' it was. The engineer was here this evening and we again have heat! The engineer was a lovely young guy. So considerate and so determined to fix the problem. We were delighted with the service by O'Neil Gas & Plumbing. We were right to have a contract. with the firm.

Honestly would not recommend this company. Each and every time they come out to “service” the boiler it ends up broken in some way even though it was perfectly fine when they arrived. We are left without heating and hot water. We have two asthmatics in the house and one is a disabled child and we need a comfortable warm home in winter for them. They aren’t great communicators, will happily leave you hanging and you have to phone them to find out whether they have ordered parts or not and when they are fixing things. Currently without heating or hot water for don’t know how long because nobody seems to be able to tell us when the parts are arriving. Extremely poor customer service.

First class service

Excellent professional service

O'Neil visited to assess and give me a quotation for a new boiler. The assessor was very professional and had a friendly manner. Overall a very good service.

Awful. quick to take your money then decide they don't want to take the job. After speaking to one of the directors I felt as if I had more knowledge that he did .Never again

I have been with O'Neil Gas for a number of years, using their maintenance program. O'Neil Gas services are carried out in a very professional and efficient manner with quick responses should they called upon. When making contact whether it be with the office staff or the attending engineers I have found that they are always polite and attentive to my needs, as was my last requirement to my boiler issue, the first engineer to call quickly identified the problem and arranged for a second appointment to effect the nessessary process repair. O'Neil Gas is a company providing a reliable service which all customers can be confident of receiving good value for their needs.

Very poor customer service. Do not respond to queries or complaints. Will now consider moving to another company.

Great service , had engineer out for 1st service after moving in new house, on time, polite and happy to explain everything that was being done . Also had engineer out a few weeks later to remove old gas fire and isolate pipe , all work done with care and in a professional manner. Once again on time , happy and polite . Happy to be a customer : )

BEFORE SIGINING UP TO A SERVICE AGREEMENT CONSIDER THIS:- The company kept cancelling appointments and as a result it was 21 months between annual services. When the service engineer eventually came, he said that gas fire was unsafe and dangerous and that he would have to condemn it. We wrote to the director Brian O’Neil complaining about the poor service and unknowingly being left in a dangerous situation in relation to the gas fire. We received no reply to our letter or a follow up email.

Excellent customer service from O'Neil's once again sorting out my LPG problem quickly and very efficiently Since being a customer with the company I have been very happy with their services -especially if the action required was deemed to be urgent No hesitation whatsoever in recommending the company to anyone considering using them for any of their services

A friendly engineer arrived within the arranged timeframe and efficiently serviced the boiler. He was properly masked and took care to remain at distance throughout his visit.

Engineer arrived on time in allocated time slot. He was very pleasant, friendly and chatting. Carried out my annual service efficiently, sorted for another year.

I have been with O'Neil gas for over 15 years and have found them a very professional company to deal with and wouldn't think of going anywhere else. Happy customer.

Excellent service from O'Neils. Annual service produced a fault. Part ordered and fitted within 3/4 days. Friendly and helpful

Called O’Neil Gas when my heating broke down. An engineer turned up within the hour and got it going. Brilliant service and the engineer was pleasant and helpful and gave great advice. Would highly recommend.

If you're looking for a company who leave their PPE and tools at your home during the coronavirus pandemic then this is the company for you! The aptly named Brian Crook, finance manager even had the audacity to blame the 'wind' for leaving the PPE at my home. You need to learn to take ownership Brian. This coupled with extensive wait times and multiple visits for the same issue do not make for a great customer experience. My advice is to get your servicing etc from a private engineer or one of the big energy companies who offer a more extensive service, paying a few extra pounds is worth it and you get what you pay for. 🙂 I'll be waiting for the copy + paste response to this review. 😄 Thanks X Edit: I complained to the financial ombudsman and my complaint is now resolved, yay! And updated to 2 stars!

I was left without heating or hot water after one of their engineers visited on a Thursday morning. Boiler was working before he arrived...just a pressure drop problem. He said I needed a new heat exchanger. I was left without any heating or hot water and no information was available about replacement time when I called Friday lunchtime. They were still waiting for Engineer report. Called back on Monday and still no information. Unbelievably bad!

After being postponed a couple of times due to emergencies, the engineer arrived between allocated times. He done the service and also sorted an issue with the heating not fully getting through to radiators at the bottom. All covid-19 restrictions were adhered to.

Really happy with this company so far. Two chaps came to service my boiler, all Covid protected, did the job efficiently and with no mess. Lovely polite chaps. Effortless.

Great service with my boiler getting it's annual service which had been delayed due to Covid. Engineer arrived within the allocated time slot, showed me his ID and adhered to Covid guidelines while in my home. Engineer advised me to call in and report any issues or faults with my heating system. I will be recommending O'Neil Gas & plumbing services to family and friends.

Excellent service, well versed on COVID-19 protocols and work carried out to a high standard.

Excellent service, boiler repair completed swiftly by gas engineer Herbie Taylor

Great service yearly boiler service cant fault the gas engineer I've not had my boiler serviced in a few years so was surprised when the only fault found was o ring seals on the loop hose to pressure the boiler and the yearly service price was a reasonable £72 labour charge glade there was no major parts required as that would have been chargeable. All in all not bad for a 11 year old Boiler . Will defenatly invite them back next year.

Excellent service. Davy was personable, helpful and efficient. He quickly identified a problem we had with the boiler- explained the issues clearly and came up with a great solution. 5 star service.

I have been with o'neils gas for a few years now and have the care package, any issues and they come out , hassell free, great service, would highly recommend

We have annual boiler cover. The engineer arrived to do our annual boiler service and was very punctual, polite and friendly. I could not fault o'Neill's in any way.

Engineer was on time, tidy, polite and efficient. Office staff alway polite and helpful.

we have been with O.Neil gas services for two years and are satisfied with there service, they look after our system very efficiently we recently required a new part for the boiler it was ordered and fitted by a very pleasant and friendly engineer within a few days after he fitted the part the young man ran the system to make sure it was okay before he left,

Had my boiler and gas fire serviced again by O`NEIL .Came on prearranged day and did a superb job cleaned up afterwards and was very friendly would certainly recommend them five star performance

Got boiler serviced by O'Neills Gas. Engineer (Andrew) arrived within time slot. Carried out an excellent job and left workspace clean and tidy. Very happy with service provided by him. Office staff (Nicola) contacted me with courtesy call afterwards. Defo recommend O'Neills Gas. Well done Team O'Neills

First class service from the outset from the office focal point at O'Neil's to the visit from the service engineer, Had previously been with one of the national gas suppliers for a similar service which I cancelled due to there unprofessional approach, This is not the case with O'Neil's, will recommend to everyone.

Engineer arrived on time and kept his workspace clean and tidy. Would recommend without any doubt

Receptionist very helpful

After a few appointment changes, gas boiler checked and valve replaced. Staff pleasant and efficient.

Boiler serviced this week for the umpteenth year with O'Neil heating services. As always we received a professional and courteous service, our heating engineer on the day delivered the usual 5 star service, and showed great adherence to the COVID restrictions in place for social distancing and cleanliness whilst in our home. Many thanks to all the staff at O'Neil's for an excellent customer care package, which is still great value, and a local company as well.

Excellent service. Engineer arrived just before 8am waited in his can until just after 8. He saw me leaving to go to work, checked with me that someone would be at home. My husband was very impressed with his work. Chatty helpful informative person. We are very happy with the service we received.

Engineer (Brian) arrived within arranged time frame to carry out annual boiler service. Efficient, clean and tidy job. Office staff pleasant and efficient too and follow up phone call from Nicole nice touch. Happy to recommend O'Neil Gas and Plumbing.

Just had my free annual boiler service under my silver plan with O’Neil.Excellent from start to finish. Called to make an appointment. I was given all the relevant information and informed that I would be contacted on the day of the service(23.6.2020). I received a call from the engineer, Brian Thomson, advising that he would be with me in about thirty minutes. He duly arrived as scheduled with all the proper PPE for COVID-19. The actual service was done smoothly. Checked the gas meter and the serviced the boiler. Friendly and informative. My first service. Initial positive impression. Would highly recommend.

Would recommend to anyone. I changed over from British Gas in January, as I felt they were getting to expensive for my boiler and radiator cover. O'Neil's were £10 cheaper per month, and made it easy to change over. Just had my annual service, and the gentleman was friendly and knew his stuff. I'm needing a part which he is ordering and will fit ASAP. Excellent service.

Had annual boiler service carried out yesterday, the engineer was very polite and efficient and left the kitchen as he found it.

I've had a maintenance contract with O'Neil for several years. When my boiler broke down during lockdown I.expected that there would be a delay in having it repaired. I telephoned O'Neil in the morning and by lunchtime the boiler had been fixed. First class service.

I’ve had a central heating maintenance contract with this company for a number of years and am very pleased with the service I have received.

Excellent service

Excellent service and ongoing accurate and up to date communication.

I called O'Neil not expecting an engineer to call until the lock down is over as my heating was stuck on rather than having no heating at all. Hannah got in touch by return and arranged for Brian to call. My heating system is a bit temperamental and driven by an oil fired Raeburn so I am very limited in my choice of companies that can provide comprehensive help. Brian arrived by the back door straight into the kitchen and kept well away from me and the rest of my house (apart from the loft where the problem actually was). Thank you for such a prompt response and observing the social distancing. I am warm and cosy again whenever I choose to be.

Called O’Neil last week about a boiler fault. Engineer arrived inside 2 hours, identified the problem, ordered parts and effected a temporary repair. Second engineer replaced the faulty parts a couple of days later. Both engineers were friendly and efficient and ensured that precautions around Covid requirements were fully complied with. Excellent service.

Fantastic service provided, would highly recommend

An amazing team in this time of isolation. Lovely, and efficient, office staff & experienced and, again, very efficient, engineer helped resolve issue with boiler! Thank you to all. Would definitely recommend!

Central heating broke down, but when engineer left we ended up with no CH or hot water.took two weeks and a few engineers to get to the root of the cause but eventually O'Neil's sent a young boy called Graeme who was very good. Took a while but all in all the service was very good

Very good staff and very efficient The staff in office very helpful

Great service friendly engineer very tidy and asked if everything else was okay and Nicola who phoned me was also lovely a great company

Great service . Clean and tidy service engineers, a very prompt and courteous when called out of hours .

Excellent service, friendly engineer, free service with a gas plan, what could be better. Local company arriving when they said they would. Well done.

Boiler serviced today for the 5th Year with O'Neil heating services, professional and courteous service, Our Heating engineer on the day was Steven Smith and this young man delivered a 5 star service, Many thanks to all the staff at O'Neil's for an excellent customer care package

The first appointment was cancelled but was re-scheduled for the following week. The engineer arrived at the appointed time and carried out the annual boiler maintenance checks. He tidied up when finished and completed the service schedule.

We took out the monthly care plan and are now in our 2nd year. Had our annual device yesterday and was really impressed with the engineer who visited (Ross) who took time to go through everything with us and gave some good tips on money saving and safety of the appliances. Was also very grateful that we received a call in the morning to give a precise time for the appointment so we were able to avoid someone waiting in all day for the visit. Would definitely recommend O’Neil Gas to others.

Great service from a very experienced gas service engineer. My elderly boiler gives very little trouble as a result.

Excellent service and their silver cover is good value for money

Good service , arrived as scheduled , engineer was polite and courteous , all service boxes ticked , condensate cleaned , magnetron heating filter cleaned , good job

Friendly professional service, arrived on time no issues

Prompt same day service getting our boiler back to full operation in under 30 minutes. Helpful and friendly staff. Recommended.

We had our boiler serviced by O'Neil gas. Engineer was pleasant, tidy, and compatent. Its rare these days to have someone so pleasant and knows what they are doing.

Excellent service, friendly and courteous engineer, highly recommended.

Called to have boiler serviced, repky was short and sharp £75.00 and wont be till middle of febuary, but wanted paument first today, need to have receptionist with better customer services didnt proceed called another company appointment within 6 days and pay when Engineer arrives.

Engineer arrived prompt and carried out Service in a satisfactory manner. He was very pleasant.

A very good insurance policy that ensures we are covered for the cost of parts and labour if a problem with the boiler or fire arises. The complimentary service of the boiler and fire is a great feature of the scheme. Our annual service was carried out by a friendly qualified professional and we would recommend O`Neils

Found O'Neils very efficient when called out Christmas Day did a temporary fix and sorted boiler new year week with new parts.

Very polite obliging young man did the job straight away with little fuss and bother. Had to return to office for new part but was back to finish the job very quickly

Excellent and polite service today from engineer and also lady on the phone.

Service Engineer came out on time and was very courteous. Left my house as tidy as he found it. Would highly recommend.

The engineer arrived at the agreed time. I knew him from work he had done for my employer. He was friendly and efficient and informative. I was satisfied that my boiler had been properly serviced.

Had issue with my boiler and Engineer ( Phil ) attended our house Friday 22nd Nov and sussed out the issue quickly... Phil was s ound and appeared very professional and cable tied a few loose bits for us ... Much appreciated and a good worker ... Cheers Phil

So I had O'Neils come to service our boiler 10 days ago. It was as I thought a standard service and that would be that. However since the service the boiler has been sporadically making a rattling noise when it comes on. So I got back to O'Neils today (3 kids really busy time of year so yes it took me til today) and they then informed me because it was outside the 10 days they would charge me £72 call fee! First & last time I will be using them. Just want to underline before they came out the boiler was absolutely fine as simply due a service. After they came out the rattling started. Really poor showing from O'Neils and be well aware of this. Unfortunately it won't let me leave less than 1 star.

Great service and polite engineer very helpful

The Boiler Maintenance Engineer was very thorough, carrying out the service in a professional manner. Will use O'Neil Gas again next year.

I am a policy holder with o'neil gas,my mother who is in her 80's and lives alone,along with her annual service,wee have o'Neil gold cover,her heating stopped working,within 2hrs the engineer came out and repaired the heating. What a great service,very friendly and reassuring,great value and peace of mind. In my opinion,o'Neil gas has a great reputation and treats there customers with a great deal of respect thank you

Thorough and efficient, reasonably priced. Pleasant and friendly engineer.

Engineer was very friendly and took the time to explain what he was doing to identify the problem and how he planned rectify it.

Swift service. Pleasant engineers. Small fault with boiler after service which was dealt with within half an hour. Overall Excellent service.

Excellent service excellent company

Great service I definitely recommend them for gas boiler servicing.

Very Helpful Staff and Efficient Boiler Service. Would Recommend.

Had our boiler service done, very happy with company, left everything clean and tidy, very professional and efficient

Two stars off for NOT putting my mains gas supply back on and re-ignite my boiler AFTER a service. Thought it HAD to be checked as all fully working after the service as well?

Engineer was polite and proceeded to do boiler service that was efficient and very quick and through

Boiler serviced. Clean and tidy. No fuss. Recommend them.

Great service as it is every year for my annual boiler check.

Always very prompt and efficient. The annual boiler and hot water system check is worth having as it gives you peace of mind. It is a good price for the annual coverage and they are always on hand, being local.

Very easy to set up gas care and seems ot be cheaper than British Gas and many similar. No problmes with service in the last 2 years.

Friendly and responsive staff and service.

Gas service was carried out at allotted time frame and engineer was courteous and helpful with any query answered and was tidy during and after service.

Arrived within the time. Pleasant engineer. Carried out work efficiently and quickly. Would definitely recommend this company.

The engineer was very thorough and efficient. He asked to inspect the flue in the loft space which previous engineers had neglected to do. It involved clambering through a tight space but nothing was too much trouble for him. He also asked if I had a CO2 and smoke alarm. He also phoned to let me know what time he was coming which was helpful. Excellent service.

Superb service and engineers pleasure to have in the home

Friendly, efficient service from both Engineer and office staff !

A VERY FAIR COMPANY ALROUND. HOW OFTEN CAN YOU SAY THAT! FROM POINT OF CONTACT , TO ADVICE, AND EXPERT TECHNICAL HELP.. FULL MARKS! 😀😆🤣

Very pleased with the service, as usual. Excellent.

Great price, Friendly staff and quick call outs....all in all......Great service!

Came out to fix a leaking radiator came on time plumber was extremely polite fixed the radiator and made sure all was well before leaving would recommend this company to anyone .I have a boiler and central heating insurance with this company and its the best thing I have ever done

Excellent service. Engineer was thorough and friendly.

Boiler Service, prompt courteous and great service provided , Highly recommend

Spoke to someone recently and had a much appreciated understanding of the situation so have revised my review. That's all it takes just someone to listen and take charge. Well done....

Great customer service team. Engineer was very professional, friendly and efficient. Happy to recommend O'Neil Gas Services.

Our gas boiler service was thorough, and carried out by a very pleasant and efficient engineer. Thank you for your continuing great service.

I have had excellent service from this company. Their reception staff are always pleasant and helpful. Their gas engineers are always patient, courteous and explain what they are doing in a way that is easily understood. I will continue to use O'Neil's and would recommend them to anyone looking for this kind of service.

We use oneil every year to service our heating system their engineers always do a first class job leaving our boiler good for another year.They always explain what they have done when they are in and we would recommend oneil to anyone.

New Valliant boiler installation. Engineer very tidy and clearly explained how new system works. Big difference compared to old boiler for hot water and heating. Only took a day for installation.

Superb experience, arrived on time and very professional 👍🏻

DO NOT TAKE A SERVICE PLAN OUT WITH O'NEIL GAS SERVICES IT IS A CON and the majority of their glowing reviews are FAKE

Received letter engineer would be 10.5.19 waited in all day. No show. Phoned very unhelpful woman told me the engineer would not be here till 14th with no reason why I was not contacted to the change of date another day sitting in. Would not recommend this company to anyone

Cannot keep to arranged appointments. My housing association arranges for them to make yearly gas checks and you have to allow access. But you'll get a letter giving a day and a "AM" appointment then they'll decide to phone to confirm a visit the afternoon before. You'll phone back and tell them you're not at home, weren't expecting them and the letter stated tomorrow morning. They'll agree to the original arrangement (but not admitting any error on their part). Then you'll waste a whole morning waiting for nothing, phone them and find out from an unfriendly woman that you're booked in for an afternoon appointment and have to wait up to 5pm, despite what both the letter and the previous day's phone conversation said about it being in the morning (and again no apology or admission of error or incompetence)! They seem to think arranged appointments are just suggestions and you have nothing better to do than waste a whole day waiting on them! Update: The gas check did not happen at all that whole wasted day. However when I phoned them the next morning, the woman I spoke to on this occasion was much friendlier and more helpful than whoever I got on previous occasions. She DID apologise and explain what happened the day before and arranged a new appointment. A bit of efficiency and customer service does make a difference (hence the extra star).

I had cover with these guys in my last house and paid money over 5 years and did not need anything done. Moved to a new house and have been asking them to visit and arrange cover since May 2018 - its now August and despite numerous calls from me to them and numerous promises from them to call me back --- NOTHING. What a waste of my time, would not like to have anything go wrong under the cover they provide if it takes them 4 months plus to actually set the cover up. Such a positive response makes it look like you were sooo good. Unfortunately the boiler was brand new and I WOULD HAVE EXPECTED 5 YEARS without a fault and it was nothing to do with your engineers, I had to call you every year to come service it as you made no attempt to rota it in. Never got as far as even getting an application for cover, just kept being told someone would call me back, even spoke to the boss and his assistant and that was of no help either.

O’Neils Gas company entered my home under false pretences and promised to give me a quote to move the nasty boiler they installed in the bedroom and then never got back to me, I have called them many times. Don’t trust them they will install a horrible boiler in your bedroom, refuse to service it and refuse to move it as they did with us. Gas boilers in the bedroom I serviced are unsafe but Oneals couldn’t care less about that

Really poor service. Had service carried out in December . After service the i have had to go into loft every 2 days to restart boiler. Engineers been out 4 times each time have been charged call out and now nearly 6months later still have same problem. I would have been better giving them the call out charge and telling them to go for an ice cream down the shore. They keep saying they will send out someone which they do each time cant fault them there. But as for fixing the problem well thats another story. Wouldnt touch this company with a barge pole

Really efficient - coldest time of the year and the heating engineer came out within an hour, Sourced the new part and fitted it. The service plan is worth its weight in gold! Thanks to Adam and the O’neil Team!

Not helpful

Great to have a company who do as they say they will. Arrive on the correct day Arrive on time Call in advance Very easy to make appointment. Very pleasant gas fitter clean and tidy worker In all a great experience and a local company Would highly recommend

Delighted with our newly refurbished bathroom. Your bathroom fitter, Craig, did an amazing job. He was hard working, very tidy, paid great attention to detail and consulted with us on every aspect of the job. Top firm, excellent work!

Have used O'Neils for a couple of years now for servicing our LPG heating system. The customer service they provide is disappointing, frequently (multiple times each year) getting things wrong and wasting our time in having to re-book appointments due to, a seeming, lack of inhouse communication their end. It's a shame because all the engineers have been really decent, but I have cancelled my contract becuase I'm not prepared to waste any more of my time being messed around. Will give someone else a try.

Really pleased with our new heating system after replacing what we inherited in our "new" house. Boiler and all the pipe work under the floor boards done without fuss. Great service. Thank you

Misled at point of sale. Customer service a big fat ZERO! DO NOT BUY FROM THIS COMPANY!!!

Dear ‘O’Neil Gas’ Your engineer Alan, installed a new boiler at my house yesterday, Kilmarnock. May I highlight what a good job he did and would you pass on my thanks to his manager. It’s easy to say he’s only doing his job but there are times to appreciate how someone does it and the manner in how it's done. Can I say Alan was polite, friendly and informative. He was tidy and made a real effort to keep my house clean while he worked. He met some snags of course but handled them professionally and explained them simply when I asked. I was working from home myself all day and it was clear to see that he never stopped from when he came in, to after 6.00pm. Then taking the time to explain the instructions before he left. So please pass on my thanks to him and to O’Neil Gas for sending such a first class engineer. It's refreshing to see a decent hardworking young man with honest values. A credit to his employers. Regards. JK

Great team, always quick to respond. We will continue to use them. They also have a great out of hours emergency service too.

We've used O'Neil Gas Services twice now and both times we've had a very positive experience. They were able to come out on the same day our boiler broke down and fix it there and then. The engineer also took the time to explain the problem which was really helpful. When your boiler breaks down it's a disaster and you just want somebody reliable and professional. O'Neil Gas fit the bill nicely!

Called out O'Neil Gas on Xmas Eve morning after a recommendation from a work colleague. We had no heating & hot water. Engineer arrived on time & found the gas valve faulty. Their office staff located a replacement part in Edinburgh & sent their driver to collect it and deliver it to my house. The engineer then returned at 6pm on Xmas Eve to fit the part & give me heating & hot water again. I was really impressed with the customer care & extra effort they made to make sure i had heating & hot water over the festive period. Highly recommended.

Was charged over £400 for a fault which wasn't fixed then billed over £50 for a fault not found call out to repair the same fault. Used another Gas engineer to diagnose and fix the fault. I have not yet received a refund for the work. Over a year on I received the following email which I cut and paste below removing only the site address. I am unable to explain my version of events online due to an alleged court case. I am unable to give 0 stars Hi Miss Tweed , I’ve now had a response from Mr O’Neil regarding your query on the work at , Girvan as detailed below. Mr O’Neil has advised that, as far as he is concerned, the agreement regarding credit against the PCB at the above address never existed and, unless you have something in writing to this effect, he does not intend to change his stance on this matter. He has taken advice and, due to the fact that you continued to request work be carried out by us but had no intention of paying, this can be regarded as fraud. To avoid a court case and the detrimental affect on your credit rating you have the option of paying the outstanding invoices.

A excellent service given from an Ayrshire company, gas engineer on time, very polite and didn't mind by wee boy annoying him with loads of toys to play with. Job done in a professional manner. I will have to recommend them to my family and friends now, am well chuffed as needed boiler fixed asap. thank you

I called O’Neil Gas to look at our gas boiler as we weren’t getting any hot water and they arranged to have someone come out on the same day. The engineer phoned us 30 minutes before he was due to arrive which was very convenient. When he arrived he quickly found the fault in the boiler and said that he carried spare parts in his van. We called the office to confirm the price quoted by the engineer who proceeded to repair the boiler there & then. I was very happy with the professional service from start to finish & I would recommend them. Thank you.

Recently have used O'Neil gas for their boiler care and when we had a problem they could have not been more helpful and efficient. The engineer came quickly and made sure our boiler is set up for the winter. I would highly recommend O'Neil gas for price and efficiency, very pleased with their service.