Thames Flame Renewable Ltd
5.0(6)Ashford • APHC
About
Thames Flame Renewable Ltd is a heating engineer based in Ashford. They repair, service and install boilers, put in central heating and fit underfloor heating. They take on emergency callouts and landlord work, and their work is guaranteed. Customers say they are quick to respond, reliable, polite and helpful, and that the service is good.
Services
Reviews
5.0
Summary: Thames Flame Renewable Ltd is described by a customer who manages 140 properties as a company they would only use, citing good attitude towards clients. Customers mention responsiveness and reliability; one was kept updated while without a boiler, and another said the firm had not let them down to date. Customer service and office dealings are called excellent or easy to deal with, and engineers or contractors are described as polite, helpful and efficient. One customer said a contractor stayed until a complex job was fully completed to the highest standard. Another said gas fires in ten luxury apartments were serviced cleanly and tidily, with a full report and pictures sent to each resident the next morning.
In a world of unreliable plumbers Thames Flame are a breath of fresh air. Responsive, reliable and regularly updated me throughout the time I was without a boiler. Would definitely recommend them.
I wanted to express my gratitude to Bradley, Charlie and Alfie for attending and fixing a very complex situation last week. The engineers were very professional, polite, kind and made sure they didn’t leave the property until all work was fully completed to the highest standard. The manner in which they conducted themselves was exemplary, and customer service they provided was simply outstanding. We have always had a very good experience with Thames Flame from beginning to end, customer service team and booking team is always a pleasure to deal with, and engineers are highly skilled and efficient. Thank you so much once again.
Had a fantastic contractor called Stephen come over. He was efficient, polite and very helpful. Their head office were also fantastic and easy to deal with. Thank you.
I manage 140 properties and would only use them as they have proven to be one of the best without a doubt - amazing company with good attitude towards clients.
Thames Flame are extremely efficient and reliable. Not rip offs like so many other Plumbing & Heating companies. Jay the Director and Sarah the Office Manager are both a pleasure to deal with and responsive and they haven’t let me down to date.
I look after a block of 10 luxury apartments in Sunningdale and used Thames Flame for the first time yesterday to service the gas fires in all the apartments. The customer service from the start was excellent. Nathan the engineer turned up at the arranged time, worked throughout the day in a clean, tidy and very efficient way, nothing was too much trouble for him. This morning each resident received a full report, with pictures of the work carried out! Everyone was so impressed and the cost of the service was very competitive. I think it would be very difficult to better this company, first rate!!!
Area
Additional information
- APHC
- Emergency call-outs
- Landlord work
- Work guaranteed
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