SSE Energy Solutions
2.3(23)Altrincham • Waste carrier licence




Reviews
2.3
SSE Energy Solutions drew repeated complaints about poor customer service, with reviewers reporting long waits on the phone and difficulty getting through at all. One reviewer described unhelpful representatives and confusing, inconsistent bills, while another said promised refunds did not arrive and no resolution came after three months. A further reviewer said a meter reading was rejected without being told, leaving a new bill outstanding. Some reviewers did report helpful and friendly staff, and one described the staff as brilliant.
Since November I’m waiting to re new my bill and we are in March, when I gave my meter reading in November they told me they will send a new bill, got on email too because they send me a huge bill. After 2 weeks I called them and asked if the bill was sent they told me it’s a bit a delay because of the holidays so patiently I was waiting a month later I called they told me the meter reading I gave was rejected I asked them why did u not send me email about it I had to chase it back plus I send the meter reading on my email they said they didn’t receive the email I said I did had confirmation and had a reply back anyway I gave again new meter reading every time they telling me to wait but I’m out of contract so I will be charged more the time I’m waiting and they won’t give me contract until I have paid my outstanding which they have to send, they don’t care about high price I have to pay or have any solution for that anyway who reads this does anyone know if I can speak to a solicitor or any authorities because I feel they doing this purposely to make more money out of me which I barely can afford, please any authorities check the company and do investigations on them
Can’t ever get in touch called on several separate occasions
Extremely Disappointing Experience with SSE Energy Services. I recently had the unfortunate experience of dealing with SSE Energy Services, and I must say that it was a complete letdown. From start to finish, their service was nothing short of a nightmare. First and foremost, their customer service was abysmal. I encountered unhelpful representatives who seemed disinterested in addressing my concerns. Trying to get a simple query resolved turned into a lengthy ordeal, with no clear resolution in sight. Not only did they fail in providing adequate customer support, but their billing system was also a mess. I received inconsistent and confusing bills, which left me questioning the accuracy of their charges. It's frustrating to have to chase after a company just to get a clear picture of my own expenses. Perhaps the most disappointing aspect of my interaction with SSE Energy Services was the complete lack of accountability for their shortcomings. There was no genuine effort to rectify the issues I faced, and it felt like my concerns were falling on deaf ears. All in all, my experience with SSE Energy Services was riddled with frustration, disappointment, and a total lack of professionalism. I would strongly advise anyone considering their services to think twice and explore other options. This company's subpar service and lack of customer care have left a lasting negative impression, and I will certainly be looking elsewhere for my energy needs in the future
Do u sell vapes?
12 year costumer from 2010/2022. And purr quality equipment suns I have to go for smart meter 28.12.22. Thanks. Smart monitor,Don't work as brand new, never mind gas or electric meters. They can manipulate awer SMARTmeter . I don't recommend.
Worst place I have every had to contact don’t waste your time with the first people you call just ask for a supervisor straight away and then ask for the next above her they actually can do something about it 2 hour phone calls every time
Quite Helpful
do yous EVER answer the phone???!!!
Staff was brilliant
Very helpful.
Very bad company, sending tenants requests for money with threats of turning off the power.
Absolutely terrible accounting, promised refunds and no feedback, take your money and say "no reconsilliations possible", even emailed the CEO still no resolution for 3 months
I have very bad experience with this company they are the worst energy supplier I have bed on hold for over an hour and still on hold 🙃 😴
Lovely people , helpful and friendly 👍👍👍
Area
Opening times
- Monday8:30 AM – 5:00 PM
- Tuesday8:30 AM – 5:00 PM
- Wednesday8:30 AM – 5:00 PM
- Thursday8:30 AM – 5:00 PM
- Friday8:30 AM – 4:30 PM
- SaturdayClosed
- SundayClosed
Additional information
- Waste carrier licence WCR/R/3010387
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