Woodfellas Flooring Limited
4.6(64)Brambles & Thorntree, Middlesbrough




About
Woodfellas Flooring Limited is a professional flooring fitter based in the Brambles & Thorntree area of Middlesbrough. They provide a dedicated fitting service, handling flooring installations with care and precision.
Committed to straightforward service from the start, they offer free quotes to help clients plan their flooring projects.
Services
- Request quote
Professional fitting service
Reviews
4.6
Woodfellas Flooring Limited is widely praised for its friendly, welcoming showroom service and extensive choice of carpets, laminate, vinyl and wood flooring. Customers frequently note that staff are unhurried, helpful with measurements, and backed by fitters who work efficiently and leave tidy results. However, a small number of reviewers have raised material frustrations around fitting delays, unexpected extra charges for subfloor preparation, and strict refund policies.
Used Woodfellas a few times now. And the service and products were outstanding. From the moment you walk into the shop you're deslt with like a friend rather than a cashcow. Arranged for a free estimation. Guy came out with loads of samples and did full measure. Impeccable service from start to finish. Also got a great deal on the fitting of the flooring. We couldnt be happier and will not use any other company now. All my family also use Woodfellas now. Thank you Alan George and Stacey.
Would.like to say thankyou to alan jess and other staff for an amazing experience carpet shopping. Nothing was to much trouble . Thanks again janet
Very disappointing. Initial impression was good: visited showroom and was helped by a man who I think loves LVT flooring more than any other human alive - so enthusiastic! I booked a measure up appointment as advised. The owner attended and measured up, but recommended he come out again once my kitchen had been ripped out so he could check the subfloor was level. Instead of the owner, they sent out another guy who took the briefest glance at the subfloor and confidently declared it level. I then paid for the flooring and ordered it. The terms and conditions state that customers should make use of this free measuring services prior to purchasing and refunds are not accepted for wrong measurements or problems with sub-floor discovered after payment has been taken. When the fitters arrived, they immediately said the floor wasn’t level at all, and it would be an extra £200+ (so £450 total) to screed and level the floor before fitting. I decided to go back to the store and complain about this extra cost which is not in my budget: they couldn't have cared less. There was no apology and a refusal to refund even though I had followed their 'rules' and got their staff to check the sub-floor before I purchases based on their quote. In addition, the guy who told me the floor was level also included underlay in my order that wasn’t needed as the LVT has built in underlay. Overcharged by £70. Had to take it back to the shop. Again, no apology and the manager lazily told me she’d sort out my refund “later as I’m busy right now” and just expected me to leave and trust she’d issue the refund. Overall, not helpful, customer service poor, mis-quoted, refunds refused, and not even an apology for the problems. Won’t use again. In the end, I booked my owner fitter to fit the flooring. He charged £150 less and did NOT need to fully screed the floor. He did an excellent job and was fully transparent.
Top Quality Flooring Carpets, Laminate and Real Wood Flooring
First class service even helped put my washer cooker back in due to a back injury.couldn't thank the team enough carpet fitter did a great job even done the door trim on the front and back door.couldnt thank them enough
Helpful friendly quick service
Recommended by a friend, I thought it had closed, I was surprised when visited it does flooring loads of it, great choices well worth a visit
This flooring company is so helpful professional and friendly. I didn't have to go to the store to pick what I wanted- I described my preference and they gave me a price and sent me pictures of what they had- the price was great and they fitted the laminate- lifting the furniture and old carpet within 4 hours- they did an amazing job and I would recommend them to anyone.
Spot on place, great value and a brilliant service from start yo finish
Went with a friend this is a great place to order flooring of any type very professional staff courteous and friendly very reasonable prices why not give them a go
Very helpful staff.
Came here looking for some vinyl. Soon as i walked in the guy had me sorted within 10 minutes very good price and was delivered 2 days later very happy
TERRIBLE i had some lvt flooring fitted by there so called fitter (bam) he is not a fitter he doesnt have any idea what he is doing or on about neither do chappy or george. I had the company out who make the flooring. I have emails from them saying it hasnt been fitted correctly. I contacted them over 20 times for them to say its not them its the fitter who there have working for them so all there do is pass the book. TERRIBLE SERVICE DONT USE. ALSO OVER PRICED. I HAVE ALL THE EMAILS FROM THEM AND THE COMPANY WHO MAKE THE PRODUCT.
Excellent service from start to finish. Floor looks fantastic. George and all the staff where polite very helpful and friendly what more can you ask for.
Excellent reception, superb choice, and fabulous staff, highly reccomend.
Carpet fitted Saturday morning by Kieth . 22-4-23 9am would highly recommend done fantastic job no hassle. That good of a job my partner wants all the bedrooms done . 5⭐️
Wont use again sold me wrong amount of stock , then refused a refund
Competitive prices, great selection a d really helpful staff
Spot on. Great to deal with. Flooring is top quality and very reasonably priced.
Great selection of carpets and staff very helpful. Went in chose my new carpets and they were fitted very quickly. Have recommended to all family and friends. I will definitely be back.
Really nice ppl always ready to help
Good place .
Excellent service
Very helpful and great service
Great people very friendly and great service
Chose flooring to suit us lovely fella. Will be going back for flooring for the whole house
Very pleased with service , came out to measure up and when I selected the one of my choice and placed order it arrived in few days. Happy with the fitting which was booked in after carpet arrived in shop .
Excellent service
Terrible service. We were back and fourth for 3 months. Flooring was out of stock so it was cancelled, then underlay was out of stock so it was cancelled again. Finally had everything and they fitter refused to fit it. This is after the sub floor was checked and approved and they took our money. Ended up trying to charge us more to board it out. In the end they wouldn't refund us and tried to get us to buy a much cheaper floor but for the same price as the more expensive and complex lay. In the end we laid it ourselves no problem and we aren't professionals. I don't see what all the fuss was about. So here's a few pointers if you do for whatever reason decide to go with this company (I wouldn't): - Pay on your credit card as you won't see your money again. Atleast then you can maybe claim back with the credit card company. - When they check your subfloor id take it with a pinch of salt. They will charge you for additional stuff that apparently needs doing. (we didn't need to do the extra stuff they claimed needing) - When they give you a date for your flooring, be prepared for it to be pushed back atleast twice. So don't take up your old flooring in a hurry. (We had bare boards for nearly 3 months) If you have picked this company because you think it will be easier because they provide and fit the floor, dont be fooled. They make it alot harder. I wish we bought the floor online (its cheaper) because we ended up doing it ourselves.
Really helpful with the choice of carpet value for money and very friendly efficient service. I would recommend them to everyone.
good selection of flooring at reasonable prices,staff friendly ,without being pushy.
Always go above and beyond to get you what you need .... had my 3 bedrooms done ...my passage ... my kitchen ... hallway ... now the front room First class
Very fair prices, tidy, nice employees, every product clearly labelled and they do great delivery service.
Friendly polite got a good deal and looks lovely when down thank you
Local family run business father daughter, top quality service everytime, promotions and they support key workers hats off Woodfellas...
Definitely recommend this place, we had a fabulous experience choosing a floor for our kitchen in my first home. Explained all the options and was honest. Fitter also went above and beyond. Definitely will be using again
Fantastic. Would recommend these guys to any one
Top class
Extensive amount of choice, really good prices.
George was very helpful during site measure and Alan was great during a visit to the shop to select products. Recommended.
Friendly and helpful
Good flooring shop lovely choice of wood flooring linoleum and carpets
Great shop, bought new flooring for nearly the whole house. Very helpful and great pricing. Would highly recommend
Lots of choice
Vinyl floor covering fitted today Great job guys Won in a competition well worth entering thank uou George freer Alan Chapman
Good value. Excellent knowledge of products and professional advice.
Had laminate fitted today very good job looks lovely
Where do I start with this review. Firstly visited the showroom and had a lovely greeting from the young lady who offered us a 20% discount which was great news for us and chose our flooring. Visited at home by George who measured up and we then paid in full. Bookings made for floors to be screeded and was promised this would take a couple of days. They came as initially promised completed a small area and then left with the promise to return the following day. We waited but no one returned and we were living with the house upside down, with a family and 3 dogs. We called and called and were let down time after time. We booked days off work for the flooring to be laid and continually let down by fitters. We contacted woodfellas on many occasions complaining about the lack of progress and missed visits. We had to have visits on a night time which wasn’t particularly convenient as this was after the fitters had finished there day fits. The wooden flooring was fitted, the beading is bowing at the skirting boards and 1 piece of flooring broke which my husband then had to fit himself with the spare flooring we had left over. We then waited for a floor bar to be fitted to support the wood floor in one room and the carpet in another which only lasted a few days without lifting and the wood underneath breaking. We contacted woodfellas and was promised a call back but this never happened. My husband had to refit the door bar and had to put supports under it to ensure it is safe and not a tripping hazard. I did get offered a free rug prior to this last complaint but hadn’t taken them up on their offer. I just wanted a good job doing for the £3000 plus that we paid.
Friendly staff, great range of flooring including laminate and high quality carpets. Really well installed too.
We had these guys out for an estimate because they were recommended by our builders which meant we got 20% trade discount. They were on time and professional. The estimate given was considerably higher than all of the other quotes we gathered (none of the others included trade discounting), make sure you get other estimates because we cannot understand how their fees are worked out.
Gorgeous laminate fitted in my dining room today. George did a brilliant job, with the help of him sidekick. Everything left tidy and beautifully finished.
Location
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 5:00 PM
- Saturday9:00 AM – 5:00 PM
- Sunday10:00 AM – 4:00 PM
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