B & K Electricals Ltd

Incompetent company. Left without hot water for a month due to a string of incompetent workmen. AVOID!

Thanks to Richie and Josh for being professional and friendly doing the full rewire of our house. Very happy with the job.

Called last minute and Lindsay managed to get my an electrician. Josh was so excellent found out the problem and gave us a few solutions. Thanks

Sadly cancelled on the day of my appointment.

If one of their van drivers drives the way he does work, Christ I'd avoid! cutting through traffic like a mad man, what's the point when you're advertising a business

B and K Services were quick and efficient with our electrical survey, gave us a clear report and quotes so we could budget easily. They also respond to emails promptly. Big thanks to Ritchie, who did the work at our home. He was friendly, went above and beyond, stayed late to finish and left everything clean and tidy. Highly recommend!

Awefull company. I paid the invoice, even higher than normal because of the change, and they ask again to pay. I couldn’t give them 0 stars.

B&K are a thoroughly honest and decent company to deal with. We experienced an issue with some work they carried out, and unlike so many companies, they went above and beyond to resolve it. Their communication has been excellent throughout, their engineers are skilled and courteous, and the office staff are efficient and professional. It’s refreshing to find a company that truly stands by its work and values its customers. Highly recommended.

Shoddy workmanship and bad attitude. Avoid.

Leak under the bath into the kitchen- paid £145 call out fee which supposedly covered the 1st hour of work as well. The guy came to assess and was in and out within 5 minutes with a plan to return to do the work in 2 days. Received a call from Tony to say test the leak if no more then doesn't need done. I called back and requested a partial refund as essentially I'd had a 10 minute assessment and advice no work needed. Tony was incredibly condescending over the phone when I explained I had paid for call-out that included 1 hour work - "I can send someone over to fill the hour if you want" and then asking to speak to my partner about the issue instead as he might understand it better! Absolute rip off and disgusted in the way I was spoken to.

Expensive but good service

Work is fine but B&K will try to extract more money at every opportunity: I recently rang them as the water pump they installed 16 months ago was showing one green light and 2 orange lights. Just needed reassurance. they had to send out an emergency engineer who was pleasant but did not know what the lights meant, so I suggested he rings the technical advice line of the manufacturers which he did and they reassured both of us that the light pattern is normal. I got a bill for an emergency call out £125. I tried to say this was unfair, but could not get them to reason, so I paid the bill but won't deal with them again.

We had a very good experience with this company. Promptly replied to my enquiries, very helpful with advice and guidance. Reasonable priced given the work we needed. Friendly team who came to our home on multiple occasions. I would recommend their services.

Josh came on an emergency electrical call and fixed the problem very quick. Top service. I did help locating the issue but no complains ;-)

Recently used B&K Services for a fault with our heating system but did not have a good experience and would not recommend them for boiler or heating fixes. You are likely to get a better experience with a different company. Expensive, poor customer service (Tony in particular) and didn't fix the problem. Engineer on site was really nice and helpful but didn't resolve the problem that they said they would.

Called out an emergency heating engineer today. Alan arrived within 30 minutes, and did a really great job of communicating the issues, finding our tricky leak and fixing it. Very minimal cutting was made to the ceiling to allow the fix, (we expected far worse), we’re really happy with the work. Thank you Alan.

Chris from B&K attended an electrical emergency earlier than expected and resolved all the issues swiftly. Updated all information for next actions to be taken. Impressive customer service...Thanks Chris..

Terrible experience. I specifically requested a hinged shower door to replace our existing pivoting one, but they supplied and fitted the wrong door. I noticed the mistake during installation and told Scott, who contacted Tony, the owner. Tony told him to finish the job and promised to follow up—but he never did. Despite repeated calls and texts, I’ve been completely ignored. Unprofessional and untrustworthy—avoid this company at all cost.

Called B & K for a dripping of our tap. The first plumber came and said the tap was fine and we just needed to be careful. £85 was charged. Then, called B&K again for the same problem. The second plumber came but he he had no much experience. He did know how to turn off the main control and even open up the tap. He used a lot of his energy to do it but still failed. He left finally. However, the tap has a leaking problem then. I needed to call another company to repair it. The plumber from another company turned the main control easily. My experience with B & K this time was terrible. They charged me £85, but did nothing, and I needed to spend more money to fix the problem they created. Very disappointed.

As always absolutely outstanding service and superb value for money from Tony and the team. Had an issue with the boiler and our central heating and the Engineer that came round was top class and had Everything back up and running inside the hour. B and K have been the only company I have every used for boiler and electrical issues over the course of the last 15-20 years and that will continue for sure the next time we have any issues.

They need to address the driving standards of their staff! Had one of their vans sitting on my bike exhaust yesterday through Longbenton. Have reg and video...

Electrician came to wire an extractor fan. It had been fitted poorly by previous company, but the lad from B&K came talked me through the options of what would do least damage and did a very professional job. Brilliant customer service.

THE MORON IN THE VAN REG NJ18GKK. Who has just had road rage with me going through the Tyne tunnel swearing and threatening me and all because he cut me up and somehow that was my fault. As a company to have scum driving around with there company name all over it he clearly is THICK and smoking in a company van tells me everything I need to know about this company. I have dash cam footage Of the ginger beared scroat and happy to send it over.

DO NOT TRUST TONY, he is a nasty man who lied about being a plumber. He came to our home for a leak and "assessed the situation" only to tell us to wait 24 hours and see if it goes away, there was water pouring out of our downstairs ceiling. Luckily Peter the head plumber came out and found and fixed the leak for us within 5 minutes. Tony had told us the toilet was fine only to find out that is exactly where the leak was coming from. He was extremely rude to me and my mum and left my mum in tears after talking to us like we were stupid. When I rang him he hung up on me. Thank you to Peter for helping us out in the end.

B&K were a great help updating the electrics on our old house - the team was very friendly and we now have great peace of mind knowing our electrics are all safe and up to date! Lorcan in particular was brilliant and got on well with our nosey cat, who was watching him work closely haha 🐱

This company has been out multiple times and is incapable of fixing a boiler, they have replaced a part and wired it in incorrectly and also not replaced the part that was at fault. Would not recommend them.

Have used B & K SERVICES 3times now since Christmas CANNOT speak more highly of them 2 lots of electrical work one large plumbing job all tradesmen extremely polite quiet diligent and neat and clean workers office staff absolutely lovely had put off having work done for a long time as didn't know who to trust I am so relieved to have found these would recommend them to anyone

I used B & K Services for 2 different jobs ( electrical and plumbing), and both times they did an excellent job. Their customer service is very friendly, professional and quickly respond to emails or phone calls. I would highly recommend this company.

Had Pete and his team move a boiler, radiators and connections. Efficient professional team, all sorted!

They were able to squeeze me into their schedule at short notice. Not only were their prices transparent and reasonable, but the electrician was a top bloke. He worked with incredible attention to detail. To top it all off, he cleaned up like nothing ever happened - not a single scrap of wire left behind! I can't recommend them enough - they'll be my go-to electricians from now on.

Phone up for a quote and the lady at the end of the phone was very helpful 👌

Prompt and efficient

Very helpful and professional.

Avoid. £150 charge to replace a plug socket. Abrupt, condescending customer service.

Professional,Quick, Great service, and fair price for fitting extractor fan

The girls on the phone were so helpful and the engineers were friendly and professional.

Great service, Engineer turned up diagnosed problem and got everything sorted in no time! Highly recommend and would use again 100%

I have used B&K for six or seven years now on a number of projects, both large are and small. Their electrical and plumbing work is excellent and their pricing is very competitive. I have consistenly found then them to be friendly, reliable, professional and helpful and most importantly - very fast to respond to any issue. An excellent one stop service for both plumbing and electrical work and I would thoroughly recommend.

Really good service removing light fixtures for us, explained everything really well. Would use again.

Used B&K for some years, lately for my Airbnb. Always professional, available and very helpful. A complete one stop service for electrics and plumbing! Very happy to recommend.

Scandalous prices, nearly £2500 for a few new sockets and a gas pipe moving. Different company will do the same work for £400 - there are much better options out there. These lot will take your eyeballs and come back for the sockets.

I randomly picked B&K services by googling check a trade and I am so pleased I did. I will highly recommend this service to anyone who needs work done. The guys that I dealt with were thorough snd efficient so happy with the service 😄

Really fast, reliable, and friendly, recommend B & K services. I've booked them again for my lights. Thanks 😊

Asked them to change light switch, they brought the wrong one, ordered the right one which wasn't in stock,surprise, surprise. That was two weeks ago never heard from them since

I recently had one of your plumbers come to my property to fix an issue with my toilet that I had been having for quite some time. I have really bad anxiety and so was very nervous about someone coming over, but the guy that came was amazing. He was friendly, professional and got the problem sorted right away. I was very happy with the service and am very happy with the result as well! I have a couple more things that need sorting out in the flat and so will definitely be using B & K again.

Electrical fault on our Pond. Phoned late on Thurs and they arranged for Friday. Electrician turned up when said, and would not leave until he sorted the problem. Very well mannered and polite. 1st time we've used B and K. Would definitely recommend. love local firms

Contacted B & K Electricals to look at a broken water heater, arrived promptly and fixed job at a reasonable price. Would recommend them and use them again.

Needed various things fixed and installed and new electrical circuit installed (induction hob install) and they have come through every time. Thanks to Lee, Joe and the other members of the team for their great work. Really appreciated them taking the time to explain and talk through what needed to be done and then doing it. They cleaned up after themselves (mostly) and I would use them again if the need arises. Only comment I would say is that getting the invoice to pay it at the end of the process took some time. They could be more organised with getting their paperwork done! Thanks guys.

Recently had my house rewired by Andy & his team. Hugely impressed by Andy-he was confident & knew his job inside out and this gave me the confidence to hire B & K for the work. I was on holiday when the work was been done and Andy kept me updated which was really helpful. My home was left immaculate & the work was perfect.I am having more work done by this company in a few weeks as I was so happy with the job they had done A huge Thankyou to Andy-he made things run really smoothly.

Shower and new pull cord fitted today, work was completed quickly and is spot on. Heard they do full bathroom restorations aswell so will be getting a free quote booked in soon i think

Came when arranged, on time and completed the work for 2 bathroom fans fitted and wiring to breaker. Cleaned up before leaving and guys were professional and pleasant to deal with.

Had an outside socket and new consumer box fitted, great service from quote to installation. Would definitely use B&K Services again and would recommend to friends and family

Great communication and quick response to a small job request to fit a hallway chandelier light. Excellent service and I would definitely use again.

Always responded well when we have had any issues and these have been promptly dealt with. Office staff are very helpful too.

Excellent service and helpful staff. Use these all the time and never had an issue.

Excellent, prompt service for a small plumbing job. Really good.

Don't generally leave reviews, but following a recommendation from a family member I contacted B&K as I needed some old wiring sorted at my house. I can honestly say from Joe's visit to price the works to the lads doing the job the whole service was has been exceptional. They are professional, timely and tidy, first class service .

We have just had a new boiler fitted by B & K and the service from the office staff to the fitters was first class. We received sound professional advice all the way and at a price we thought was very competitive.

We received fantastic service both face to face when visiting the office and over the phone super friendly with great knowledge and experience. We needed some new panel heaters installed and a few odd jobs (replacement light switches and a new ceiling light fitting) My husband popped into the showroom expecting to be told we might have to wait a while but just two days later a fabulous electrician called Ryan came and did the job and what a lifesaver he was as the temperature had dropped and we were freezing 🥶 Brilliant workmanship, super helpful great price and only took a couple of hours even cleaned up and offered to take all of the rubbish away! 😁 After talking to Ryan I now know that BK are not only electrical but also fit bathrooms etc. We will definitely use BK again and highly recommend 👍🏻Thank you everyone K and M

Quickly came out and sorted our underfloor heating. Reasonable price. Thank you.

Called at time given. Job completed the following .Again the repair guy came at given time. Purchased replacement item. Discussed issue and what work he would be doing to repair fault. No mess left. Great service.

Horrendous service!! I've been waiting for a job to b finished since beginning of December, everything I phone the poor receptionist I get fobbed off with"TONY IS AWARE AND HAS THE JOB ON HIS DESK" It's now middle of January and I still have a broken control pannel (this wasn't broken before). Waiting for a valve!! I can't have hot water unless my heating is on and I have a teatowl stopping the leak!! This company always trys to deflect responsibility, poor quality botched jobs..... No idea why it shows 5⭐️ as I only clicked 1

I've used B&K many times for many different jobs. They've always been fast, professional and at a decent price. I thoroughly recommend them!

Had my electric shower replaced, Dan came very honest with his advice, did a great job, shower is fab. Great company who sorted it over Christmas hols. Great job.

Absolutely fantastic company. Have always come to my rescue. Nothing is too much trouble. Michael is a great guy! Really helpful. A top lad with a great personality.

Called company this morning at 9am as boiler wasn’t working,spoke to Amy she told me someone would come out at approximately 11 am.A very pleasant chap called Michael arrived, he couldn’t have been more helpful ,informed me what was wrong fixed and serviced the boiler clean and tidy worker. I have never used this company before was very impressed,wouldn’t hesitate to use them again or recommend them .Michael is a definite asset to the company.Thank you.

We always use this company for any electrical work & they are friendly, professional and always get the job done no matter how tricky it might be! We've had them re-wire our home for a new fuse box add extra sockets & extra spotlights ....They even put up a very fiddly light fitting - not for the faint hearted!

Can’t fault the lads and the work done but be careful that what you are quoted is what you are actually billed.

B&K are very reasonably priced and didn’t have to wait long at all for an electrician to complete the job (a few days, probably could have been sooner but was dependent on my tenants’ availability). The job was completed quickly and to a high standard. We will definitely use B&K again in the future.

Fantastic - not only electrics but did an outstanding plumbing job which other plumbers wouldn’t even attempt moving some central heating piping We will use these guys in the future

I have used B & K for many years now both commercially and privately. They work to a very high standard are prompt and efficient, and I have no hesitation in recommending them to friends and family

Very quick service today at a reasonable cost and issue resolved. Friendly engineer.

Used B&K for many years. Excellent service. On this occasion replaced very old radiator within a few days of request. Arrived promptly and left everything clean and tidy.

We would recommend this company wholeheartedly. Made an enquiry asking about an extra heater in our kitchen on a Thursday evening. Andrew came out the next day (Friday). On Monday I was told they had an engineer free (Ryan) and the job was done that day!

They came out very quickly and were the only firm to respond.

Great communication and you always get good service, good appointments within days if non urgent. No need to wait weeks and very reliable. I’ve used B & K for some years now and rarely had any issues. Always sorted asap! I have been through a very testing time recently and B & K listened and I few were very sympathetic and went the extra mile to accommodate me and the children.

Good work, fair prices

Got B & K in for a quote after another company had started the job but felt I was being overcharged (and the plumbers knowledge and experience was dubious) Got a quote from Peter at B & K before I explained my situation, decided to go with B & K to finish the job, took Peters advice for the shower screen, they fitted the job in around me as I was due back at work, very professional, did a great job, the whole process was very easy and I cannot Thank them enough would highly recommend.

Had a really nice man (Carl) turn up promptly Was very professional, and I couldn’t fault him Lovely guy , asset to the company !

Great work done by two really nice lads, explained what they were doing as they went along, and tidied up afterwards! and very reasonable priced.

Very good company - easy to deal with and the engineers were really helpful.

Used them twice now for a gas safety certificate for a rental property. Great customer service from the start. Will definitely use again!

Always reliable, on time and do a good job for decent prices.

Had new shower installed : very efficient, friendly and courteous service at a good price. Excellent.

It was just a small job, replacement of toilet / washbasin, but everything went really well. Thanks.

Had to call out an emergency electrician at short notice on a friday..wasnt hopeful, but B&K came to my rescue. Receptionist checked availability, explained charging and gave me a time slot. Lovely Aussie spark was early, very efficient (apart from speaking to my male tenant rather than me initially,). Diagnosed problem and sorted it. Very tidy and clwaned up after himself. Not cheap..but sorted which is what i needed. I would highly reccomend them

I could not recommend them more for their quality and professional service. They visited my property several times and provided excellent planning, budgeting, advice and timely service. Always extremely satisfied with the results! Now they will always be my first point of reference!

I am a Landlord and had an emergency situation with one of my properties with the electric tripped and not re setting. Called B & K on Monday morning, they handled all of the contact with the tenant, booked the job in for the next day. I then got a call from a very happy tenant later on the Monday afternoon to say the engineer had had time to fit the job in that same day! all sorted. This is very important to me as keeps very good relations with my tenants, I also probably avoided having to contribute to a wasted freezer full of food! Great service from the first phone call to Lynsey on reception.

wow i do not recognise those poor reviews below - not my experience at all. i first used b&k services for an emergency boiler breakdown which they sorted out promptly. so i asked them for a plumber to deal with various issues i had at home. adam sorted everything out quickly and was polite and professional. so then i asked them for an electrician. andrew arrived and rattled though about 15 small jobs. he talked me through what he'd done and tidied up after himself. for me this is great service and a breath of fresh air. i find this company reliable and efficient

Friendly and efficient service for a couple of sockets being moved. We had someone come around for a quote on a Friday and another the following Tuesday to complete the work. Both were polite, friendly and most importantly, professional. We're happy with the outcome of the work and would be happy to use again. Thanks!

We’ve used B&K Electricals for over 20 years. Consistently reliable, professional and really helpful. Boiler installation and maintenance, central heating and general electrical work. Top notch! Highly recommend.

B&K came out for a survey, gave me a quote ordered the materials, came out on time job completed no mess no fuss excellent result, would highly recommend Flawless service. Steve Blacklock

B&K were one of the few local firms that got back in touch with us when we needed some electrical work done at the house. Communication was first class, and the job (replacing sockets, adding sockets, adding outside lighting and sockets, replacing lighting fittings etc) was all done in a very professional manner. The job was well planned and executed, and fully cleaned up afterwards. I would highly recommend this local firm, and will certainly call them again if I need any more work done. Top class.

The company removed economy 7 radiators for me. The fella who came out for the free quote was really helpful and the fella who removed them was efficient too. Both were really friendly. Reasonable price for the work too. Recommended.

Excellent company. Sorted out problems quickly (including safety issues) left by a previous plumber. Re-piped existing central heating and replaced old radiators. Changed to HIVE control system with zoned system in conjunction with Viessmann boiler and controls. Polite and friendly staff. Many thanks to Lee, Paul, Daniel, Joe, and Peter (and anyone I’ve missed) for their excellent work, time-keeping, and persistence in resolving difficult technical problems. Very much appreciated!

Great communication !!

Have used B and K services on three occasions now, first for boiler installation at home, then twice as a landlord for emergency repairs. Found them providing a first class service, competitively priced, quick response time and no nonsense quick repairs.

Can't fault this company, professional from first phone call to getting the job done. The owner Tony even went out of his way during out of office hours to get my family's electricity supply back on, greatly appreciated. Thank you B&K 👍

**Reply to B&Ks comment below, you were fully aware of the mess-up and the inconvenience you had caused me, hence you reducing my invoice to £30 labour and £70 materials. = £100 total however your lies and incompetence of failing to supply an invoice for the materials you have supposedly completed for this job a.k.a £70 for slightly over 1.5m of copper piping is a shameful joke, hence having resulting this case being taken to smalls claims court as per my 3 requests to do so - you have eventually done as I requested. Furthermore, I have also requested you do no contact me as per GDPR DPA2018 so I will also be mentioning this to the magistrates once we complete mediation*** Terrible service. I had phoned and enquired about having a dual fuel range cooker installed where an Aga had been previously. The lady I spoke to was lovely stating the price would be £60ph for Gas and Electrician excluding Materials. Firstly, the date they stated they would be coming they forgot about us (even though I had phoned the day prior to confirm the time to arrange my work meetings around). I called admin team and they were full of apologies and stated the job card had not been put out for the day. Understanding human error, I accepted their apology and they stated they would be here for 8am the next morning. 9.45am, an Electrian eventually arrived stating that he wouldn't be able to do the job and that he would provide us with a quote to complete the work. It's been 19 days still no quote. The Gas engineer came 1 hour later and went, stating he didn't have any materials with him so couldn't do the job and he would be back the next day. He did come back to fit some copper piping but that was it. In conclusion, it's been as stated above 19 days and no one has been in contact apart from someone has sent me an email with an invoice bill of £226 even though we still do not have our cooker installed. I have tried to phone the owner several times now however he is always busy or out of office and has only returned my call once. We are a family of 4 with a 2yr old and a 1yr old so leaving us this long without a cooker is highly unacceptable as cooking food has made it difficult having to buy additional appliances until we have the cooker installed. Unfortunately, I would not recommend this company due to my experience and I will be taking my custom elsewhere.

Recommended by a friend. I was pressed with speedy response to telephone call. Problem fixed by polite and professional engineer. Will not hesitate to use them again.

Quick ,efficient and friendly....would recommend

I used this company after being let down at the eleventh hour by another company. Prices were higher, but in light of the circumstances I proceeded. My recommendation is to ensure the work you’re agreeing is scoped correctly and get written quotes in advance, as I’m currently in dispute about additional charges which should have been included within my 2nd electrical kitchen fit. When I approached the management to complain they were highly unappreciative and denied any reasonable compromise, even following my concern about Engineers constantly distracted by mobile phone calls. When raised, the management team condones their engineers using mobile phones while on ‘customer billable time’, if they’d just got on with the work at hand, perhaps the job might not have incurred the extra costs. Just my opinion, so use at your own peril.

Always very reliable

Cannot fault the quality of service, fantastic. The guy who came to the house (Tony) was so polite and professional. He took the time to explain what he was doing and even chatted with the children - whilst still getting the job done in super-quick time. I would recommend B&K Services to anyone who want a high quality job done at he right price from throughly decent people. Best Regards and thank you, Tony, Clara and the children

B&K Services responded within the hour to my enquiry. I got an appointment within two days. The electrician came out (on time) and was professional, engaging, down to earth, competent and solved my problem within half an hour. He fixed it and was in his way. I couldn’t recommend this company enough. Great Service and Ross is a credit to the company. Don’t hesitate to call them.

Used them for quite a few years for everything from electrics to heating to plumbing. Always helpful (office & engineers), quick & reasonably priced.

Fantastic engineer came out. Very nice person to speak to. Explained everything in terms I could understand. I had a power surge that caused the boiler to be on central heat mode all the time. After a quick google I found some self help diagnostic information which I did to arrive at an expert is required. The boiler was originally installed by them way back in the early 2000s. Thought they would be a good company to use. Phoned up last week, engineer was round the next day. Thoroughly tested it diagnosed issue and ordered part. Because of the bank holiday it arrived and was installed all working in less than 1 hour. The engineer was nice to chat with. The office are also very helpful too. Nice to do business with these fine people. My engineer was Karl (I meat to write this review on Tuesday and may have the name wrong appols).

Avoid at any cost. I wish if I could give them 0 rating. My insurance company hired you to replace immersion heating in my boiler. However, the person whom you sent performed shoddy workmanship. My property didn't have a leakage problem ever. Your engineer came to replace the immersion heater and whilst repairing he flooded the house and he claimed it was my cylinder which was broken at the bottom. In fact, flooding was caused as he didn't connect the water outlet properly, however, your engineer claimed bottom was broken. Flooding caused a ceiling crack which was broken by your contractor to let the water out. Moreover, it caused irreparable damage to my ceiling light. Furthermore, your engineer disconnected the water supply by cutting the copper pipe which was not needed at all. We didn't even have a cold water supply to the shower. When I complained and I asked it to be reconnected I was told by you your company it was necessary to disconnect the supply as damage was unavoidable. So, I was left without any water in shower over the weekend and till I got the repair done privately. I hired a private contractor to replace the cylinder as your engineer mentioned it was fractured at bottom. My cylinder was completely intact on removal. Your workmanship cost me agony and monetary loss only. Due to this I left the insurance company as well. I felt cheated at every step. Please see the picture of intact bottom of my cylinder on removal. Thanks.

Customer service is an absolute joke. Carried out a boiler service and quoted some additional work for me and I queried some of this. I have called them 3 or 4 times to discuss this and was assured someone would ring me back. 6 weeks later and I still have not been called back. I have called them today to ask for the service bill so I can get can get them paid so I can then look for a more reliable company. Bad experience of late considering I used to think they were quite good.

Can't speak highly enough of this company and it's staff (both the super helpful office staff and engineer). On being given their details by my landlord - as his go-to, trusted contractors - I rang first thing in the morning, re my boiler not working (no heating/no hot water). I was offered an appointment that afternoon, but due to work commitments I asked if someone could come the following morning. Engineer (Simon) arrived just after 8am and was very thorough, professional and sorted everything (including two extra jobs in the flat that my landlord had requested). Can't thank or recommend B&K enough! Going to work from a freezing cold flat, after an icy shower, in this recent weather? Not great. B&K, on the other hand, really are! Five stars all round.

Landlords Beware - Do not use this company for electrical safety inspections. B&K failed my property saying it needed remedial work that they would then carry out for an additional £280. 3 other qualified electricians who carry out the same inspections told me It should have passed with only an advisory. I put this to them and asked for more detail on the reason for a fail, which they wouldn’t give. They are ripping people off. A complaint is in about them with the NEC IEC, which is being investigated. Beware of this company.

Absolutely amazing! The 2 lads who came today couldn't be more helpful, quick, reliable and professional! Won't be going anywhere else. Thank you so much :) also used face covering and washed there hands on arrival and before they left absolutely over the moon! Well done!

Excellent service during difficult Covid times. All work completed on time and to a high standard. Thank you.

Phoned to call out due to boiler not filling after being quoted £145 from another company to come look at the problem. Could have easily taken the call out and charged their weekend rate, but instead he FaceTimed and talked me through the resolution. Brilliant service and will be using in the future.

From first contact to speedy completion of my boiler installation all B&K team were brilliant. It was a clean tidy job, competitively priced, I received good advice and would not hesitate to recommend to friends and family

We have very positive experiences of B & K . Their workmen are always friendly and polite and get the job done . We had a leak in the ceiling due to a leaky pipe . An emergency , obviously . Despite being busy they sent Lee around who located the leak quickly and did the repair efficiently (and got soaked in the process !) Thank you !

Might not want to try and run people off the road in your work van fella

Good reliable company

My boiler stopped working I contacted B&K Electricals who came out immediately. The guy was totally switched on recognized the problem in double quick time. Went to collect a replacement part, fitted it had a cup of coffee and a chat. Double checked it was working then left. Totally endorse this service, extremely happy.

Got these guys through an insurance claim, they allegedly got the wrong parts after the first visit, so we are 8 days on, the parts come in and I get a phone call saying it's the first job of the day; between 8&10am. Called again after 10am, to be told it will be sometime AM, this will be the third visit by the same company...just an absolute joke. I wouldn't recommend them and I have no control as the insurance company arranged this.

Second time I’ve used B&K for a recently rented out property I used to live in, wanted to keep services local and I’m so glad I tried B&K out. First time to get a landlords gas cert at very last minute which they made possible and this time my tenant without hot water which they quickly attended to and fixed swiftly. Costs were very transparent and to me it feels like good old fashioned service with good knowledgeable people doing the work. Cannot fault. Trusted Company!

Excellent service and excellent workers. Would definitely recommend

Fantastic service said the gas fitter would be here in 2 to 3 hours. He was here in less than hour. Gas pipe blanked off and done in no time. Definitely use again when converting gas hob to electric.

Thanks for a first class response and repair Tony, you made light of my household emergency!

Great service - spoke with a helpful guy at B&K who pointed me in the right direction for getting a new central heating system installed as our old one was knackered. Trustworthy and got the job done on time. Thank you!

Ask them 2 remove shower .afta buyin flat .removed shower tray .shocked yrs ov damage under it wood rotten damp water the .cleaned it up sorted straight away very quick service but floor sorted with in less than 24 hours .the lads work hard .just waitin for walls and floor gettin tiled now and a whirpool bath in .thanks 2 them my floor sorted i wil keep yaz updated brillant services hard fast workin lads thank u so much really quick workin .jobs dun quick .

Quick service great staff

Top rate job at a very good price.Nothing but praise for these guys and I recommend them 100 per cent.

Replaced our boiler, friendly and knowledgeable staff. Would recommend this company.

Friendly guy called Andrew cane out to fix my leaking boiler. Top bloke , very knowledgable. Fixed it no problem. Would definitely recommend

Contacted via an insurance policy. Came out within three hours. Fixed the boiler in 5 minutes but stayed to make sure it was working. Another engineer from another firm had taken 11 days to try and fix it and had then walked away when he couldn't leaving us in the lurch. Tony was professional pleasant and explained what he was doing and what had gone wrong. All in all couldn't have asked for a better service. Highly recommended. Clean and efficient. Thanks from one very happy family.

I don't know the name of the girl who initially picks up the phone to potential customers but she has got to be the most dumbest and rude individual ive ever spoken to. Dumb is an understatement. Sounds like she's just came out of year 6 education. What in the name are you doing I ask ? She could ruin your operation in one phone call. I won't be considering these again.

Absolutely brilliant service. Staff are excellent and friendly customer service given. Highly recommended.

Provided an excellent service. I highly recommend!!

Excellent service and I find BK Services to be reliable and have a great standard of work. Would never hesitate in recommending them to friends and family.

Fantastic service, had a new boiler fitted by BK in no time!

Very bad service, said they would come out to a flat . They never even came or pretended that they had booked it in. I had to call up twice that week just to make sure that they would arrive next week. On another occasion I was booked in to get my radiator repaired, after waiting all day off from work they called me up and said the van had a crash that morning, there were people laughing in the background.

Do not use. There are much better plumbers out there. Sought payment for work not quoted for, used non matching parts making the finish look an eyesore, removed copper piping contravening express instructions, used 15mm piping to take hot water upstairs leading to loss of pressure in the bathroom, i could go on....

Fantastic service, would highly recommended B&K

Having used this firm for years on my father's recommendation, I'm disappointed with their attitude. They supplied and fitted a new Worcester Bosch boiler in December 2014. They serviced it in December 2015 and 2016. Recently the pressure kept dropping on the boiler and we thought it was faulty and called out the manufacturer. However, it turned out to be a failed joint below kitchen cabinets spurting water all over the floor - which I can only assume was either defective or poorly fitted pipework. When B&K repaired it they insisted I should have to pay for them to repair it (which I did) - not even a gesture was made on the price. The workmanship and their attitude on the repair are hardly going to entice me back again.

I would not use b&k electricals and would not recommend them. Had them out September 2016 as my boiler had stopped working. Paid £55 fee for the assessment/diagnosis which took 15 minutes. Advised could need either a possibility of two things or both. Agreed to go ahead with the work once parts were in in 2 days time and agreed price of items and hourly rate. long story short neither part worked and boiler was not fixed. to top it off plumber had not put the parts back on correctly (This was not our judgement but a professionals) which lead to a major leak. We paid altogether £300 to be no further forward with our boiler and possibly be thousands out of pocket due to flooding(luckily we were in). £55 for diagnosis is pretty steep for 15 minutes work but u presume its for the expertise so u can be assured when u get the work done it's the right fix/solution saving money and time In the long run.. If they had said they we're just guessing and that they were not experts I would not of went ahead with the work as it totally defeats the point of paying for an assessment. I only got the work done on there say so which was based on a completely wrong diagnosis yet I still have to foot the bill for their bad judgement and poor workmanship(or lack of). Very poor customer service Further to this we had someone in fitting a light and we were just having a general conversation and we mentioned b&k and they said b&k are NOT boiler specialists they do electrical work but have branched out. We also had someone do some plumbing work for us this month and his take on b&k is that they are cowboys with suspiciously high amount of positive reviews(yell/checkatrade). Il leave it at that, if u do want to try them and go with majority of the reviews atleast record the conversation when u get the initial assessment...you go ahead with the work based on there assessment and need to have evidence of promises made.

On behalf of Kevin Rumfitt: B and K Electricals - Experts at doing terrible work but great at getting paid I have decided to settle Clint Eastwoods (Mr Baigent) bill in full having spent many weeks away on business since the last court hearing I simply did not get the time to resubmit the details having disappointingly already submitted them in the past. I will have the Bill paid in full by Transfer on the 3rd April this is a full commitment in writing to the court. On that date my Finance Director will also forward proof of payment to the court. I was hoping to be able to settle it on April fools given the work that was done by B and K but unfortunately that’s a Saturday this year. Also you have to be a paying customer to alert other parties to dangerous and incompetent businesses so I need to pay the Bill on this basis. I will take my responsibilities very seriously in alerting other parties to the experience I have had. This in no way changes the facts on what happened the standard of work carried out was appalling, dangerous, incompetent with customer service and support was no better. Add to that the fact that Mr Baigents attitude stinks with his refusal to put the work right because he is clearly only interested in getting money out of people at all costs. I should have only ever had to pay for the boiler but B and K certainly know how to stack the paperwork so no matter what chronic work is delivered they will get the backing of the court on the basis of the facts that can be presented. With them from Day 1 supplying paperwork that you do not cotton onto until it is too late. I gave Mr Baigent full credit on this basis it is a clever way of working although I fear shelf life will not be very long. So I am settling because I cannot be bothered to fight over a small amount of money but in no way do I stand down the facts in the paragraph immediately above. These are the facts of the situation And I will pay the Bill on the grounds that my complaint against B and K stands. I hope this is acceptable to the court 3rd April is my first opportunity to settle the Bill. Regards Kevin

APPALLING AND DANGEROUS :A year ago I had them fix the heating system for a tenant and they did an appalling job. The tenant called to say the boiler was hanging from the wall and could rupture the gas pipe as well as bring down all the kitchen wall units with it. I gave them every opportunity to get the heating working but they never did. In the end I got DJ Franks based in Durham to put the mess right and it ended up costing me a fortune. The job they did was dangerous and later I found out did not even need a boiler. Now they are still trying to take me to court for the worst experience I have had with a tradesman in 35 years of managing properties. Disgraceful.

I use B&K for most jobs and have never had cause to complain. They are punctual and turn up when they say they will.

Rip off. Replacing a washer turned into replacing a whole tap. Told a tap would just cost £10, which, of course it then became a 'special' tap and price was hiked to £35 without being told. Oh, and the fixed flush is broken again. Told would get a receipt from the office and didn't. COWBOYS!

I've used BK for years after a recommendation. Always punctual, great workmenship and great customer care. My family and friends also use them. 10/10

Had some plumbing work done this week and they turned up when they said they would and did a great job, clean and tidy. Also had my boiler done some years ago by B and K and could not fault them.We, and all my family have used B and K for years and they always do a good job and would highly recommend them always.

needed a replacement boiler fitted. man turned up on time, talked on his phone (in my bathroom) for an hour or so, removed old boiler. i asked him to leave the old boiler in the spare room as it was going to a friends for a refurb and he told me he has to take it away with him - utter nonsense (theft by deception)!!! i know those spare parts are worth a few bob. 2 more guys turned up, stood about on the landing talking. i told them i was going out and to leave an invoice with my shared tennant - this caused problems for them as they wanted cash (£1800) then and there (they couldnt wait 3 days!?!?!?) or they would leave the job, which they did and left the old boiler on the landing.a shocking service to say the least but actually a blessing as i got a new quote for the same boiler fitted for £1500.suckers! i phoned their office to ask if this was normal procedure and she said, with lots of attitude mind, "if you go shopping you dont take your food home then pay for it do you" - i shouldve mentioned that when shopping you check your food before you buy it, but i knew i was up against stupid and you cant argue with stupid so i said "ok bye". thats the low IQ mentality that youll have to deal with if you ever have dealings with these. AVOID!