Castle Point Gas & Heating Co Ltd

I would like to sincerely thank Chris and his team for attending my property and completing a boiler replacement. After my local council left my family without heating and hot water for 10 days, the situation had become extremely stressful. Chris and his team were professional, responsive, and efficient, and they resolved an issue that had been ongoing for far too long. Their support made a real difference to my household, and we are very grateful for the service provided. I would highly recommend them. Great assets to Castle Point 👍

Great service, professional company - no problems

Fitted new boiler and had a service polite people and proper people to deal with recommend to all my friends

After having my 4 year old boiler given its regular yearly service, a fault showed up the next day and I had no heating or hot water. Phoned the company to ask for help that day, as something had clearly happened as a result of the visit . No luck there! 😪 Service department person who answered the phone was the most unhelpful person I've met so far...asking me if I'd tried resetting it myself...I'm not an engineer...telling me I'd have to pay for a call out and all charges...really? Shouting at me and sounding aggressive when I queried why they couldn't assist urgently as it was definitely linked to the previous visit. I wonder if they would like to be left dangling in the middle of January with no heating or hot water, trying to care for an elderly relative? Hope that the person who answered the phone eventually realises that local people support local businesses, based on good customer service! Got help from another source. Won't be using them again

Castle Point Gas and Heating came out to install a new boiler in my 82 year old father's bungalow. Work was completed very well and the after-care has been most reassuring. When there was a small issue, the team came out the next day and Chris waited with my Dad and I until the plumber came back to sort it out. They also helped him set up his timer and phoned both myself and my father to check everything was working the next day. They've also kindly popped back to fix an issue with his kitchen tap. Nothing has been too much trouble and the office staff also have been friendly, responsive and did what they said they would do at the time they said they would! We looked at a few options to get this work done and are so pleased we went with this local company. They provide good, old-fashioned service which is a rare find these days. I have already recommended this company to two friends as a result of this work and we'll be using them ourselves in future. Thanks all at Castle Point Gas and Heating - a great company and we could not be happier.

Brad and Guy done an excellent job of fitting a new boiler and 7 new radiators. They put dust sheets down in all the rooms and on the stairs. Explained everything that they were doing and answered any questions that we had very clearly. Cleared up any mess and took it away.

What Lovely Guys are Twins Tafari and Rashard and also Paddy. Really Respectful in my home, pleasant, works hard and well, they did a great job of my heating system and New Combi Boiler, I was so satisfied, they were neat and tidied up and communicated so well letting me know what they were doing. They are a Asset to the organisation, I think they should be promoted or have a pay rise, it is very rare to come across workmen in your home like that nowadays, as a women I felt very comfortable having them in my home.

I've been having problems with Essex homes new gas contractor. they serviced my boiler. Then left me with no hot water for over 2 weeks , put danger of fire stickers all over boiler , + a letter l had to sign. NOT TO USE , then told by service man. And the company, when l phoned them , l could use the hot water ? Fire /gas? I phoned this company at least 5 or 6 times , to find out if they had ordered the front of boiler they said l needed. Then on Tuesday l was told it would be at best a 5 week wait. lm 78 disabled having to take washing up into bathroom to wash up.. With the help from the southend council. ZARA, from custmer service & STEVE manager sent in my , The HEROES FROM CASTLE POINT GAS & HEATING , Yesterday. There was Chris who called on Wednesday, to look at the boiler, 8am thursday 2 lovely gas fitters ,James & Dylan arrived, fitted me a full new boiler, worked hard and they respected my home , and myself , cleaned up when finshed , fantastic 👍 , then another lovely man arrived ,Vinnie, the electrician, who finished the job off. Gave my home and myself respect

I am happy to proudly recommend the Castle Point, Gas & Heating Co. From the moment I spoke to lovely Eileen in the office I knew that things were going to go well. Paul the inspector is an equally friendly person and a great ambassador for the team. James & Dan worked very hard and efficiently and had removed the old boiler and 6 rads & replaced them with new all before 1pm. Luke the electrician is another great member of the team - his work is excellent and very precise. All three men were waiting outside in their vans very early in the morning - it was so wonderful not having to wait in all day for their arrival. Also, thank you to Raymond for making a boiler casing.

Absolutely brilliant. Really nice people ,hard working and really quick.You couldn't wish for anything more.

Great experience using Castle Point to replace a dated boiler, pipe work & radiators. Thank you Karen, Chris and Brad & his team, fantastic job!

I would like to thank Castle point gas and heating for a fantastic service boiler broke down called them out told not sure how much it would cost to repair as it was 18 years old.So only took 2 Days and had a new one installed by a fantastic team.Would highly recommend using them.And thanks for Karen for all her help as well.

Excellent service from everyone from booking appointment to boiler service to invoice itself . Courteous and reliable throughout .

Thank You for Your Excellent Support! Dear Karen, I wanted to take a moment to express my sincere gratitude for your outstanding assistance today. Your professionalism and patience made all the difference, and I truly appreciate how you took the time to thoroughly address my concerns. It’s rare to find such great customer service, and you went above and beyond to ensure that I felt supported. Thank you for your dedication and for making this experience such a positive one. Wishing you all the best, and thanks again for your exceptional help! Warm regards, John

As an older person I panic when my kitchen sockets kept clicking out. It was at the weekend which made it feel worse. Phoned several independent electrician i found on the Internet and let messages. No teturn call by 2pm. Phoned castlepoint spoke to two very helpful ladies who kind of set my mind at rest. Electrician come in about 30mins again a very nice and helpful man. I am now sorted and can't thank this company enough. They made an old ladies much happier

I am a council tenant .This company installed my boiler on Christmas Eve .So pleased with the boiler . I was very impressed with this company.

The company is professional, great service from start to finish, the guys were polite, friendly m, work quickly and cleanly, well done and thank you! ( gas boiler, radiators and thermostats)

After having my boiler replaced around 5 years ago, I had no qualms recommending this company to do the same for my parents when their boiler was condemned. They couldn't have been more pleasant and helpful, even insisting my Mum got other quotes before accepting theirs when they came along to price the work up. During the installation, the engineer was clean and tidy in all the work he did, putting all the rubbish and packaging into the box the boiler came in and took it all away with him. Electrician to fit the thermostat arrived on time, and again, neat and tidy. Above and beyond helpful was my Dad's opinion of the company, and he doesn't give praise too easily. Thanks guys, it's always a worry recommending companies, especially when it's for elderly parents, but the job you did for me 5 years ago has earnt you some well deserved brownie points.

We received excellent service when our boiler recently stopped working, professional and efficient, highly recommend

After a long stint, finally my old boiler packed up at my rental property. I contacted these guys out to help me with a replacement boiler. For me it remained important that the boiler was right for the property. Chris came out and spoke to me and my tenant about what we needed and within a few days I received a really good quote in my opinion and there was a fare bit of work to be undertaken. Within a few days and after a full survey the team had removed the old back boiler, drained and dried the tank in the loft, removed the water tank and replaced with a new boiler, The boiler was installed and set up wonderfully follow by the electrician and the builder who made good all the things needed to make everything look fabulous. Fortunately for me this was undertaken in the summer and not the winter when they get super busy. I dealt with Karen ( the legend in the office) most of the time making sure everything was in order, detailed in full what was to take place and held my hand all the way. Not only am I a happy customer I have have a happy tenant too- woo hoo! Thank you so much for your professional approach, good nature and civil grace. Jane Cooper

I spoke to a very helpful lady called Hannah who really helped get things moving for us, thanks Hannah

I cannot praise Castlepoint enough. From customer services to the 2 Luke's we had, one installing the boiler the other fitting the thermostat. A massive THANK YOU 😊

I also would like to say how impressed I was by Castlepoint. The excellent manager responsible for the works was Scott who made himself available and who was also very professional and pleasant to deal with. His staff: Vinny (electrician), Ray (builder/carpenter), Dan and Brandon (boiler engineers) were superb - turning up early and working very hard - without breaks. They were effective, professional, good-humoured and unbelievably clean. Excellent in every way. Castlepoint sets a very high standard indeed. Exemplary in every way and I recommend them without hesitation.

I stupidly bled my radiators on the coldest day of the year and lost water pressure in my combi-boiler. I rang Castle Point to get some help and although they were fully booked managed to talk me through re-filling over the phone... I cannot tell you how grateful I am!!! Will definitely use them going forward.

Available monzo paypoint services.

Really nice people, very accommodating as they rebooked for me. Scott was an absolute gent and took time to clarify any queries I had.

Brilliant service. I will ne getting them back very soon. Thank you.

Absolutely wonderful company. Had to have a new boiler fitted. From speaking with Karen on the phone 4 days before, to having 2 polite and clean fella’s fitting a new Valliant boiler, then seamless transition to electrical team who turned up in perfect timing. In less than 4 hours I had a fitted boiler and a much desired bath run. Special shout out to George who put me at ease instantly with his polite and informative manner (as a single mum I am often nervous with strangers coming into my home). Thank you!

Thank you so much to Chris, Karen and the engineers (Dan in particular). What I thought would be a really painful project ended up being so simple and straight forward thanks to you all. So pleased we made contact and went with Castle Point Gas, we really could not have asked for better service. You all went above and beyond converting us from an all electric house to a home with gas boiler and full central heating system. Our house is now lovely and warm all over making it homely and comfortable during the cold weather. Will definitely be recommending to others and using for any future work needed.

Recently had a new boiler installed by Bill from Castlepoint....It was a big all day job involving the removal of the very old immersion heater from the upstairs landing of my rented masionette...Bill worked tirelessly and I'm very happy with the result....Great communication with head contractor Scott as well.

I am a relative of a customer of CASTLE POINT GAS & HEATING CO. LIMITED. They arranged a replacement of old boiler mate to unvented cylinder. It is rare to find such good customer care these days and I wanted to share how impressed I have been from the service engineers to the director. Not only did they do exactly what my mum wanted but they have offered exemplary customer care since. I cannot recommend this firm highly enough. Well done all!

Bloody useless company , the mother of my kids have had no heating or hot water for 5 weeks and still haven't had any dates for when a boiler and new radiators are being fitted

Very satisfactory in every way. Thank you James for fitting our boiler so well.

Today I had the pleasure of having a white van driver sat up the back of me tailgating whilst doing the speed limit. Then overtakes me in a dangerous maneuver. Would not recommend someone like this does your heating. What other reckless things does he do to save a few minutes

I was very impressed with the customer service I received from Scott when arranging 7 replacement radiators and boiler work. He oversaw the whole process, from ordering to completion of all work, which was carried out excellently by Darren. Professional, punctual, efficient, clean and tidy, and kept me well informed at all times - I would recommend this company!

Had my boiler serviced recently by Castle Point Gas And Heating and the engineer that came out to us was exemplary, he worked in a very professional manner and answered any queries i had and nothing was to much trouble, he also left the work area clean when finished, great job James we wil certainly ask for you in future.

I had a carpenter today 10th August 2021 , the lovely man done a perfect job and tidied up I’m so pleased thank you

Very professional service

Boiler replacement just before Christmas, excellent service, very polite and professional team, and most importantly fully adhered to Covid safety measures.

Castle Point Gas and Heating deserve 5 stars plus. The service has been excellent and after being without heating for 3 weeks we cannot thank them enough. We would be waiting another month for British Gas to arrive and it would also have cost us an extra £600. Scott, Dean, George, Vinney, Karen, you are all so professional and friendly, we felt you treated us as people not a name and job number on a screen. Dean and George worked so hard to take out our very old back boiler, get our new boiler, the new pipe work rerouted and new radiators all working in one day. You will never know how grateful we were when the heating came on. They explained everything to us and left the house very clean and tidy. Somebody came and cleared the rubbish away early next morning then Vinney an electrian came in the afternoon to sort the rest of the electrics, doing another great job. All work completed in two days, we are very happy with the work and would definitely recommend this company.

Good efficient installation, no fuss, tidy work. An excellent job.

Had a gas leak in the original gas pipes (1953 build) under floor or embedded in the walls so much upheaval to repair the leak. As I only need gas for boiler and cooker the original piping was isolated and then new piping fed from the boiler to the cooker. Unfortunately I didn't get the name of the fitter but he was excellent. First class job and very clean. He answered any questions I had without sounding as if I were pestering him. Would definitely recommend Castle Point Gas and Heating Company.

Had a new boiler fitted all seemed well until the time come for the pipes to be boxed in and the kitchen cabinet to be put back on the wall , what a complete mess the shabby excuse of the box doesn't fit properly they have just hacked out the back of the work top so thanks guys for costing me money to have this done professionally would not recommend

Fantastic service, helped us out with an emergency cylinder replacement - same day service! Thank you!

Great service. Engineer top notch

Very nice staff and very professional would recommend

Would not hesitate to recommend this company. Works were completed very efficiently . Engineer was polite, very helpful and tidy.

These people are fantastic, they dealt with my mums boiler no problems, and really reasonable, after getting a quote from a major firm, for triple the price, also they were really good with booking a time, and understanding as my mum has dementia, well recommended

They turned up 3hrs late took kitchen doors off and didn't put them back on they blocked my bathroom sink and my washing machine is now not working... People are nice but the work is of a poor quality

This company started well a couple of years ago. After my fathers boiler packed up they replaced it in a very short timeframe at a very competitive price. However, thats where my praise stops. The team that came in where a bit crash bang wollop and left the landing and bedroom floors insecure where they had put a saw through them and refitted without any support underneath. I cmplained about this and after much backwards and forwards had it fixed. Today i enquired about a service and they declined the work for complaining about the company. Oh well there are plenty of other plumbers. In my view good customer service is paramount. This firm fall short of that standard

Good reliable workers and prompt service.

Great service

Abysmal........ when installing a new boiler one guy connected the mains water feed to the gas supply. Then kept blowing the electrics trying to bleed the water from the gas pipe. Another guy left a live electricity wire dangling in a cupboard after removing the water tanks. Didn't put gas cooker back on stability bracket and ripped stability chains out of the wall. Turned off smoke and heat detectors and removed batteries during job, didn't bother to turn them back on. Damaged computer when blew the electrics. Arrived with wrong size TRV''s Wired boiler in with 13amp plug.These guys are cowboys, avoid if you can !!! Check out the fake 5 star reviews such as Tina and Jill, no other reviews or contributions via Google, smells fishy to me :( *Edit - I put a claim into my landlords insurance company, however, after a year and a half they said it was Castle Point that were liable. I'm currently issuing a summons in the County Court here in Islington for damage to my personal property. I doubt they will pay up, but I'd love to instruct bailiffs to recover the money (and the bailiffs costs).

As a council tennant We've always had no luck with contractors that Watford hire, major cowboys & catastrophes that have left us untrusting & extremely nervous. When we were told a boiler was being fitted there was real anxiety, BUT... Hallelujah Castlepoint are the first, Luke and his apprentice George turned up. Luke worked so hard, not stopping, and assured us that when he works in a customers house he does the job as if it were his own house, a breath of fresh air to hear regards attitude , and although an apprentice and evidently young, George was very impressive and professional, knowledgeable and extremely confident in his work, which naturally gives the customer confidence, they were both polite, & friendly, it was a pleasure to have them here

Excelent service recommended

I'm not happy walking and cycling around their drivers when they are on the phone driving around central London.

Had one guy install a new boiler on Friday, he had to override the heating part to enable us to have hot water as it was my daughters wedding day on Sunday, and it wasn't acceptable to have to use neighbours or family's baths, but he could not wire the whole thing in properly we had to wait for an electrician to come, they were meant to ring on Monday but by Tuesday had heard nothing so rang them, they sent out an electrician who very kindly wired the boiler up to turn on the radiators when the water was turned on and no hot water full stop!! So Aaron services had to come out and correct his mistake, I sincerely hope they lose south Essex homes contract as I'm not keen on having electricians come out who clearly don't know what they are doing!! I most certainly would not recommend

Poor service and do not return your calls, rang 8 times this week alone. Appalling service. Still not finished the work 3 weeks later - a 2-3 day job (plumbing)

just had your engineer in to repair my heating system for me - excellent job that was made difficult by the misunderstanding with my housing association but you have sorted it out - very happy now thank you

STAY WELL AWAY!!!! MY OPINION. 1. They do NOT return calls 2. Staff once you get through, are very obnoxious. 3. The office do not return call to engineers whilst on site, on behalf of the customer (even though we also waiting for a call back). 4. The finished installation was appalling. How the hell they got the SEH contract only raises eyebrows. Do yourself a favour, look about, do other searches. The only good experience was the builder putting right the crap. I'll supply pictures on another site. Be very very cautious. That's our experience of a shat install

Highly recommended, always a quick response and fast turnaround!

A brilliant service provided by Castle Point Gas and Heating. They changed our aged boiler with professionalism, courtesy and speed. Any mess made in the removal of the old boiler was cleared up promptly. They explained how to use the new boiler with total confidence in the product. The Gas Safety Certificate was was supplied the next working day. Every member of staff we came into contact with was polite, well presented, and knew their job. Would defintely recommend them, without any doubt the best service we have received from any company we have instructed.

We had a boiler fitted by castle point which was linked to rads and underfloor,our controls were in a mess,their engineer sorted out everything in an excellent mannner and we are very happy with this company.

Couldn't be happier with the service provided by Castle Point Gas & Heating. The fitters were polite, as were the staff in the office who dealt with any queries I had. I would definitely go back to this company again. I'm fairly certain my radiators were hung straight!

The Castlepoint contractors are very unprofessional..They cant put a pipe or radiator level seems beyond their capability..Their conduct was poor racial talk also snooping through my personal stuff when left for five minutes..Also trying to get them to sort out the issues they caused has resulted in five missed appointments which is annoying!! How this company can be given social houding contracts is beyond me..