GasSure

As always yearly maintainance carried out at time arranged, work done with efficiency and professional care. Very pleased as always.

Great service from Frew’s, as always. Great communication from the company and the engineer was efficient and polite. Very happy with this company.

I highly recommend James Frew after Engineer Stuart Anderson visited my house to check over my boiler and heating system. Thorough, mannerly, informative and a pleasure all through the visit. Outstanding and so glad I changed to this Company.

The two Engineers Mark and Harvey were absolutely amazing. I had new boiler fitted and they were very efficient and explained things very clearly. They were very polite. Both are a credit and fantastic to the company they work for -James Frew.

Engineer arrived on the same day and kept me informed through the whole process. Definately recommend. I have now signed up to their boiler maintenance plan.

Excellent experience with new boiler install- knowledgeable manager (Graham) explained options and sent quote a day later, no pressure sales, we had time to think. Once we agreed a date, Neil, the engineer arrived at 8 am and installed in one morning, very good at explaining step by step the work needed, the house kept very clean with carpet covers. Company arranged for joiner, electrician, plasterer to attend when needed- they were all very professional- Robbie, Jordan, Allan- most done in same day, excellent service and communication from office. I liked also they train apprentices on the job. I would recommend for boiler installations.

Very positive from initial call to the engineer, great service

Always reliable, highly professional service. This was our annual service but any time we have had an issue service has been fast and has always fixed the problem.

Very professional and knowledgeable engineer to assess and service our boiler.

Excellent service as always. Have recently moved to a new property and have transferred the cover. James Frew covered my previous property for over 20 years and their service and knowledge has always been knowledgeable and prompt. Their engineers are a credit to the company always friendly and helpful. Would highly recommend.

James Frew installed Solar panels and battery system. From the original visit to the system up and running we were kept informed of the progress of the installation. All work was carried professionally and tidily, also to specification. The installation is now up and running and is exceeding the original estimates. Time was taken to explain all of the necessary details to enable us to get the best out of the installation. A special mention to Lewis the electrician and his amazing attention to detail. His battery and inverter install can only be described as a work of art. We have no hesitation in recommending James Frew Solar.

Initial assessment prior to taking out policy. Very efficient service, phoned on Monday engineer out Thursday. Professional and competent engineer and delighted with James Frew

We had Robert come to repair our boiler. He diagnosed the problem, went out for parts and returned in about 15 minutes, fixed the boiler and installed a new thermostat as ours wasn’t even connected, then showed us how to use it. Very professional and friendly. Thanks a lot Robert.

Very easy process, from signing up, yo getting an engineer to check the boiler.

James frew are a joke because they take your money and never do a proper job. You think James frew are good and professional there not, I mean you pay good hard earned money them there workers are cowboys don't know anything they just want to come in and leave as quick as possible because I had family members used them for repairs and never done a good job, I might as well just got someone of the street and do the job for us, I thought they were qualified workers there like been plumbers for five minutes, there a joke

Really great service. Everything has been super quick and I've been well informed since joining. Engineer was very polite, friendly and efficient during his visit.

I was delighted with the service and caring of the gas engineer Rory McGrory that attended my house this morning. Completed the job with no fuss. Would recommend him to everyone.

Brilliant service, polite, knowledgeable caring staff

Just a new customer but the initial inspection for acceptance was carried out thourough and professionally. It sets a good impression that the company you have selected is going to provide the services you require should you need them.

Great service as always. The guys are always friendly and considerate. Annual gas check is always done in a timely manner.

Scott, the engineer was pleasant and helpful. He checked everything thoroughly and even set up our thermostat for us, explaining how to get the best use from it ⭐️⭐️⭐️⭐️⭐️

Had a chancer at my door tried to post this through the letter box to say I wasn’t in when I was as soon as I saw him tried to post it I opened the door and asked him what he was doing couldn’t say anything. Then proceeded to do his yearly checks. Imagine if I wasn’t near my front door I would have got into trouble for something that wasn’t my fault. Get your employees sorted so unprofessional

Excellent service

Used previously and signed up again

Have always found Frew to be a good reliable company to use for my annual boiler service. Stuart the engineer who attended today was very knowledgeable with the make and model of my boiler, explaining what was required with the service, and a pleasant bloke.

The engineer explained all he did,only thing was updates on visit a little vague.I would still recommend james frew

Extremely quick annual service

I had a two-day job to remove my old back boiler and install a new combi boiler in a new location, along with eight new radiators and one radiator being relocated. Carrick, Neil, Willie and Ross all attended, and they did an amazing job. We are really happy with all the work they carried out. They were professional, friendly and kept us informed throughout the whole installation. They explained what they were doing, showed us how to use the new boiler, and made sure everything was clear before they left. They were also very considerate of my pets and understanding when I needed to move them between rooms to help keep them calm, which I really appreciated as it can be quite stressful for them. The whole process was simple and straightforward from start to finish. I would definitely recommend James Frew to anyone looking for a new boiler installation. 10/10 service!

I phoned James Frew yesterday for an emergency repair and was told no one was available. Someone came out today, but then said they couldn’t fix the boiler because they need to order a pump. I honestly don’t understand how a company this big doesn’t have basic parts ready, especially when they advertise quick and reliable service. Now I’ve been told it could take a few days and they can’t even give me a proper date. The engineer was polite, but that doesn’t change the fact the problem still isn’t fixed. Really disappointed with the service. Maybe it's a time for improvement not Deceptive advertisement

Just joined with new Gas Service Plan. Experience so far has been excellent!

Arranged for engineer to attend after 1pm wife in house car in driveway engineer presses ring doorbell im driving doesent chap door when i called after driving told need to make another appointment also took 7 mins to actualy speak to a human joke of a service

This company deem the attached as suitable parking - Thompson Street Dennistoun. Blocking the pavement for wheelchair users and parents with children, as well as other pedestrians. If this is the professionalism of this company I'd think again about using them.

Not notified from James Frew about delay for vandalised gas box cover that north Ayrshire housing department should have chased up 8 months ago.Janes Frew taking pictures of my front door captured on CCTV camera and no card put through my door to why they took pictures.Asked for annual gas safety check to be sent to my address not received.

Really poor experience with drainage service. Couldn’t fix blockage and I was asked to pay £245 for CCTV with no real explanation and before they would call again re problem Called another company and issue sorted within 10 mins with no need for camera. Promised call backs which did not happen and despite formal complaint, still no contact after 3 days. Service really gone downhill in last 2/3 years and customer service communication poor.

Excellent service. Friendly, professional, reliable and trustworthy company.

The young engineer arrived spot on time and introduce himself. He was quick and efficient. Excellent support and direction, giving straight forward advice. I would strongly recommend James Frew for service in excellence. Pat.

Once again no show from the engineer to service the 2 boilers and no apology or update from Frews. Their service has gone downhill in the last 2/3 years. Using O’Neils now.

Engineer was very pleasant and professional. Carried out work clean and tidy.

5 stars very friendly and knowledgeable

Very comprehensive check on my boiler system, gas engineer was very polite, explaining what he was doing.

A more accurate appointment time would be beneficial as pm ment someone missed work all afternoon. And the engineer arrived after 6pm! I lost half a day pay unnecessarily. It can’t be that hard to plan a safety check 30-40 min split over so many hours.

Gary came on the appointed day and serviced our Air Source Heat Pump, with no fuss. The only thing I didn't like was the price.

I called up to get help with a repair only for them to put me on with the most horrific, uncanny valley-type AI I have ever heard. The thing was offensively mimicking a Glasgow accent and pausing after every interaction in the creepiest way known to man. In the end I asked if it was ai and like something out of a horror movie it refused to answer and transferred me to a human being, a human being who could have been taking my call the entire time. This is so disgusting. James Frew clearly must be in financial trouble to have to resort to digital skinwalkers to take basic customer service calls. AI has no place in customer service and honestly this has completely destroyed James frew’s reputation in my eyes. How can I trust you to repair something if you aren’t even capable of handling a simple phone call? People are desperate for jobs and you’re taking jobs away from people in the Glasgow area and forcing them to listen to an offensive recreation of them do a job that could have been given to them. Disgusting, creepy and downright offensive. Do better.

2 week boiler is broken took 125£ advance . Supervisor not called upon complaint.been 10 year with them

Excellent communication from the start. Engineer arrived on time and was polite and helpful.

I live in a low down flat in Glasgow James free fitted heating system the bathroom radiator is 400x400 single radiator bathroom is freezing my wife spent 17 days in hospital with pneumonia I have to take her to Kippen 3 days a week to shower they fitted a 400 x400 double in day room bathroom that is half the size of my bathroom I have phoned them about it the girl quotes the btu are correct . That’s the kind of company I have to deal with

Engineer was a very nice man, and the communication from James Frew staff is excellent.

Excellent job don by Julian top man

Again an appointment made to service both boilers at my house AM . Had to call after1pm to ask if it’s happening ? “Engineer is busy and running late”. After probably 10+ years and three properties using James Frew - I have now cancelled the contract . No effort was made to retain and that’s fine .

Attended when they said, very pleasant.

The engineer arrived on time and completed the boiler maintenance successfully in 30 mins. His colleague was in attendance too.

Good service and arrived on time informed of required work needed and a fair price was quoted. Just waiting on call back for engineer to come out a carry out tbe required work. Signed up for gas sure and no issues

After moving home in late Nov 25, we discovered a problem with our boiler/central heating. I contacted James Frew, who arranged for an engineer to visit. During the visit, I agreed a package of work with the engineer to resolve the issue and quotes were issued by James Frew for each stage of the work, which i agreed to. Some of the work was carried out before the Xmas break and i was asked to see if the problem resolved itself over Xmas, but to get back to James Frew if the rest of the work was still required. The initial work cost me around £438 in total. As the issue was not resolved, i contacted James Frew after the Xmas break. Despite 3 phone calls, the first of which was on the 6th Jan during which i was told someone would call me back, and 2 e-mails to their contact us shortcut, i have had no response. This is atrocious customer service and proves they are not interested in their customers, only interested in making quick easy money! Update - After posting this review, i received a quote to complete the outstanding works previously agreed in Dec 25. Unfortunately it was over £50 dearer than the original and i declined the offer. Still not had a call back!! Says more about greed than loyalty to the customer or decent customer service. I would not recommend anyone using this company. Update 08/04/26 - A few days after updating this review, a manager from James Frew Ltd reached out to me to apologise for the poor customer service i had received up until that point. In an effort to put things right, they offered to carry out the remaining work required at the price originally quoted. In addition they provided some equipment identified by the manufacturer free of charge in an attempt to resolve the issues i was having. The work was carried out as a priority but unfortunately did not resolve the issue. Based on the nature of the fault and the advice given by the James Frew engineer, we decided to make arrangements to have a new boiler fitted. After shopping around, James Frew provided the most competitive quote and we decided to go with them. The boiler was fitted today and i can honestly say that the service i have received from start to finish, since James Frew reached out, has been excellent from everyone concerned and more like the service i expected and had received in the past. I am happy to change my review and recommend this company going forward.

A thorough inspection was carried out by a very knowledgeable engineer

Engineer was with me first thing, he was efficient polite and done a great job 👌

Terrible service as their phone kept cutting off. Chat is AI. Said the engineer would be out next day with no time given. No heating or hot water. It's 3 degrees!!!

Amazing service today from Steven the gas engineer. My son has Down’s Syndrome and was curious to what was going on. Steven took the time to explain what he was doing in terms he would understand. He let him help check the alarms and put the cover on the boiler. Thank you Steven, you have the patience of a Saint and are a true asset to James Frew. You made my son’s day 😊

Engineers were very nice and efficient

Been using them for 5-6 years now, it's nice to see the same engineer coming and doing the boiler inspection for the last 3 years, they also moved my gas pipe for the cooker. Really nice job. Decent priced, and it was nice to see they had the supervisor on the job as well. It gave all the reassurance. The job will be perfect! Customer support as always. Customer service in on point, if you need to reschedule, you get a chance to speak with an actual human which is always a bonus! U get email and text reminders about appointments and you have different tiers of cover to suit everybody's budget and needs! Sounds like I'm working for them 🫣 but they're that good 👍🏻

Very professional. Very pleased with my treatment . Highly recommend.

Great service!!

Excellent and efficient service

Engineer was very polite and knowledgeable. He answered all my questions in detail and explained what he was doing every step . He tidied up as he went. You wouldn't have known he was there. I would highly recommend him . I unfortunately never asked him his name but looking at the service record I think his name was Robert. Thank you so much. ........ sandy Malcomson.

James frew is doing very well.

I would highly recommend James free Ltd for their excellent care and attention we had an excellent engineer called Robert who serviced our boiler he was very professional and certainly new his job.

Arrived on time, very thorough and offered advice. Well mannered and very tidy.

Excellent service. Friendly staff. I would highly recommend James Frew

Straightforward to arrange a service. Done professionally and quickly. Our plumber Alec was helpful and friendly. No complaints.

Brilliant service every time. Great communications and engineer always attends at specified time. Always friendly and explain things really well.

Excellent service friendly engineer

Positive....friendly and helpful

All conversations with the staff at James’s Frew were off a high standard nothing was a problem

Been a customer for 8 years and im very happy with the service they provide.

We had the James Frew Silver package Gasure for over 15 years in 2 different properties. Now, I wouldn't get them to run a bath or even change the plug in the bath. Check TRUSTPILOT reviews. We had an Intermittent fault in our boiler cutting out once a day and reported the fault. Over the course of 2 weeks we had 7 visits from 6 different engineers and after visit 2 on day 3 we ended up with a broken boiler due to a new fault caused by the engineer. Subsequently we ended up with no heating for 12 days and having to chase up each visit and request to when our heating will be repaired. The bottom line is that we went from an intermittent fault to a broken boiler purely down to Frews inability to carry out the initial repair correctly. After 2 weeks and 12 days with no hot water or heating, we received an email (not a phone call) stating that due to the age (12 years) and condition of the boiler (serviced yearly by Frews), they would require the boiler to be replaced. 🤔 A Free no obligation quote could be arranged for a new boiler from Frews. Our Boiler was working prior to the Frews engineers 2nd visit, so why should we be hit for a bill for £3k + for a new boiler from no fault of our own. As as long term customer I'm extremely disappointed in the service we have received and the final outcome of our case. I have cancelled our Gasure with immediate effect and hope other people will think twice before taking up Gasure with Frews. TRUSTPILOT reviews, gives everyone a clearer indication what James Frews are like as a company now. 1 star for the politeness of the girls in customer service. Added Edit. Spoke with management on day 7 to try and come to some sort of comprise but was outright rejected. Very very disappointed.

Good service gas engineer first class

This was a breakdown call out, and was quickly responded to just after noon. Since service was almost due this was done at the same time. Good news for me

Friendly, fast, efficient. Job well done.

The service technician Cameron was very helpful & professional. Very tidy worker a credit to his company.

First class service all round. Engineer excellent and highly professional

Really nice young man excellent. He has ordered a part which is still to improve experience

Had my annual service today. Lovely guy fixed a couple of things with bath tap and kitchen radiator and of course serviced the boiler. Sterling job well done!

Highly recommended, an excellent Service provided year after year. Company keep in touch and contact me at the time my Service is due, I don’t need to chase them. Updates and reminders sent by text prior to the scheduled appointment. Courteous and polite engineers at every visit

Quality service would recommened them you always get great service.

Good am appointment,scheduled for 16th feb at 3pm,never turned up fobbed off

This was professionalism of the highest order. I can'r recommend this company enough. Tremendous from start to finish, Excellent honest and helpful understandable, layman's terms, advice and guidance.

Our gas service was performed in a professional and efficient manner. I am however knocking one star off. This is due to two things. Firstly, I had to reschedule our service from the original date. I had cause to phone again as, after a few days, we had still not received notification of when the service had been rescheduled to. The other was, I received a text message to say that the engineer was on his way to our property to perform the service. This however was sent the morning after he had actually been to perform the service.

Service carried out this morning. Engineer was professional & tidy. Thank you

My engineer Kieran was very thorough with my annual boiler/radiator check. Would definetely recommend James Frew for annual gas safety check maintenance 👍

Good job, 👍

Arrived promptly and gave efficient service with no problems

Engineer came in, carried out annual service, was polite, left place clean & tidy. All ok and left after 15 minutes.

Great professional service. Arrived within the time frame. Very friendly and knowledgeable gas engineer who answered all my enquiries

Technician 1 - may be low water Technician 2 09/02/2026 - would order new electrodes. Four messages about service on 13/02/2026 including one at 7.30 am on the day. Then messaged at 9.28 am that branch had advised parts were unavailable and service arranged for am 16/02/2026. Technician 3 arrived 12.30 pm. Incorrect part, had to go collect correct one. Returned at 1.15 pm.

Installed a shower, 3 days after booking the original appointment, left with it “working” but it wasn’t working because there’s this massive kink in the pipe. 2 more plumbers returned on different days to try and find the problem. First one did nothing, lay the shower hose in the bath- “that will slow it, someone else will come out” second one found this but said I’m only here to investigate not to fix it. One week. No shower. Can’t bath because the shower leaks. And no sign of the work actually being fixed any time soon because it’s “too big of a job and needs the whole team”

Efficient and helpful as usual, thanks.

Engineer carried out boiler inspection/service as arranged. He was polite and respectful.

Beware their AI telephone front end and just ask it (Jamie who clicks his keyboard...) to request you speak to an operator. Otherwise excellent service provided.

On this visit my gas fire was checked but the gas boiler was not checked the usual way and was left switched off and I was not aware it was off. I was left without heating and hot water. Not your usual good service.

Always first class service. Reliable, helpful and courteous. Highly recommend this local company.

Jack came promptly, looking smart. Worked swiftly, gave our boiler a good service and left it working more quietly than before.

Service was as normal perfect from the time you book in with office to the engineer attending always kept informed of any changes to appointment time can't ask for more

Took a plan out with James Frew hoping not to need them. Did need them and though it was 6.30pm the engineer was very pleasant and got the problem fixed. Just had the boiler serviced and again the engineer was very pleasant and friendly. Would recommend.

It was easy to arrange a slot to come and service my boiler. A timely reminder was sent in advance. They arrived within the time window they said they would. They were polite and efficient. They got on with doing the servicing and checking of radiators. Once they were gone, it was as if they had never been...and I mean that in a good way. They tidied up after themselves. I would definitely use James Frew again.

No fuss professional boiler service what more do you need I recommend the James Frew company

First class job and pleasant

Annual boiler service. The engineer arrived within the prearranged time,was polite and respectful of my property. The service was completed and report sent by email to keep for my records. I have been dealing with this company for a while now and have always been very satisfied with them. I would definitely recommend them.

Great service and engineers are very helpful

very friendly and professional service 5 star

Great service as usual.

First class service from the gas fitter .and was there at the time given

Friendly, knowledgeable and helpful service.

Just want to thank you for sending your engineer tonight who fixed the problem with our hearing and got us sorted out. Turned out there were two leaks upstairs which nobody had noticed. A real nice helpful and. Friendly guy, good job done.

Always great service. Reliable local business who I would recommend to anyone.

Very quick to get fixed. Engineer was lovely, friendly and left the area as clean as he found it. Very happy

The AI bot that answers the phone does not understand Scottish.. Painful experience every time I need to contact you.

Ben was great, very professional and efficient.

I can only give James Frew Ltd five stars. It’s what they deserve I called at 9AM with a leaking boiler and other concerns. I realised i had cancelled my contract in error they still came out at 1.45 the same day. I was so grateful it needed a washer type valve which the engineer had in his van. Everything was done with care and attention.They are a very professional team with long experienced engineers. I now have renewed my contract and would not hesitated to recommend them.

Very easy to book. Engineer respectful and efficient. Only gripe would be a time slot with AM or PM.

Great customer service especially communication.

Great service, engineer didn't waste no time just got the job done in a pleasant manner explaining everything done and gone... 👍👍

Installed boiler to my property within 5 days of getting a quote, the quote was reasonably priced and the guys worked all day to install new boiler and have it in working condition before the weekend. Great service !

Great service

Guy chapped my door at 10 pm at night! Waking up my little girl who was unsettled. Stay in temporary accommodation and have no association with James Frew. They got the address wrong! I put in a complaint. Utter shambles!

After agreeing to cover my parents boiler maintenance plan for another year in August this company left my elderly parents with no heating in their home for days before saying they were cancelling their policy. Poor communication and no real reason. I am beyond disgusted. A company whose maintenance plan is not worth the paper it is written on. Don’t take out a Gasure plan. It is evidently not worth the paper it’s written on.

One of their vans drove on to the sidewalk on Eriboll Street during a traffic jam and almost hit me while I was walking out of my house. Might be good heating engineers but useless drivers. Ive reported it to the police as well.

Had James Frew out to carry out my boiler inspection and I couldn’t be happier with the service. He was very polite, professional, and carried out a really clean and tidy job. Everything was explained clearly and the work was done efficiently with no mess left behind. Would highly recommend James to anyone looking for a reliable gas engineer.

Very easy to deal with..should've signed up much earlier

Very pleasant man who knew his stuff. Checked everything very carefully and kindly reset my heating timer Above was last year's review Today a very pleasant young man who knew what he was doing.Everythung was carefully done.

Electric van 26 Plate Full Red

I recently signed up for the GasSure Gold Package with James Frew Ltd, and I’ve been extremely impressed with their service from start to finish. Within just a few days of joining, they arranged for an engineer to come out and assess my heating system. The engineer was efficient, respectful, and very polite throughout the visit. Everything was checked thoroughly, and the whole experience was smooth and stress free. It’s reassuring to know my heating system is in such capable hands. Highly recommend James Frew Ltd for their quick response and excellent customer service!

Check was done cleanly and prompt by steven

Excellent service

called about my annual service and the woman put me through to an AI call handler

Great service specially Ben great guy fast and efficient and friendly highly recommend if you have any problems with you boiler

Excellent service from Mark who on a previous scheduled check had spotted a gas leak and contacted SGN to resolve. His level of professionalism was excellent and I thank him very much for is attention to detail. The next scheduled visit was of the same high standard.

Gas engineer arrived early and on time and resolved a problem with two radiators which weren't getting enough heat. Would recommend.

On time totally professional and explained and answered all my questions 👌

Given an inspection date no time when I called them it's a robot and indicated was later morn 2 hours after they allegedly came to door got email to say they attempted 8/8.15 oddly this was when I messaged them on chat. Why wouldn't they call to say on way

Thank you Dean for explaining everything to us so well as well as leaving everything so clean and tidy when you were finished Couldn’t have asked for better

The servicing of a boiler and replacing a part is not something I understand or feel I can enthuse about but certainly it was all carried out efficiently, successfully and without disturbing the home in anyway. I was totally happy with the two visits and very grateful to be left with an efficient hot water and heating system and am very grateful to James Frew Ltd.,

The guy who came to look at the boiler was polite and friendly. Good communication prior to the boiler being checked. Thank you

Highly recommend fab and quick service

Very impressed with the service. Engineer arrived at 8 am and wasted no time in carrying out the boiler check/service.

We had a small list of jobs needing done and all were completed or planned to be done within 24 hours. All the paperwork is digital so it makes the whole process straight forward and very professional.

Initial boiler check indicates slightly low pressure, the engineer contacted SGN and waited on site until they arrived and rectified the issue. Very impressive!

Engineer was knowledgeable and chatty. Nice lad

Great job. Very efficient, pleasant chap. Did a great job.

I contacted James Frew. Gas Sure for their Gold Home Care plan. Everyone was helpful and informative. Julian completed the initial inspection of our boiler/radiators and he was polite and informative explaining everything he was doing. I'm really happy with the cover I get from the Gold plan and happy with the price. 03/11/25 Yearly boiler inspection carried out today by Connor. Connor let us know when to expect him, he arrived on time, explained what he would do and informed us that everything was in good order. Connor was polite, pleasant and professional. I am really happy with James Frew as a company.

Excellent company. Never had any issues

Great service. There was a problem. SGN were called. Called office once they had been and engineer came back that same day.

Very helpful engineer, asked questions to check previous fixes were still ok and all round great service.

As always a first class visit by a polite young man. Never had the slightest problem with this company.

Excellent, prompt service.

Courteous and helpful engineer.

Great communication and plenty of time/opportunity to amend timing of appointment if required. Given a pm time slot which was met comfortably. Service carried out efficiently and to my complete satisfaction.

Fantastic service. Only thing missing, but trivial, was a text in the morning to make us aware when the engineer would be coming to us. The guy that attended to our boiler was well mannered, efficient and took the time to explain certain things to me regarding my plan with yourself. 10/10.

You need to get rid of the AI Scottish call answer thing. Terrible, just terrible. Was ready to hang up after numerous times repeating postcode and address. Seemingly everyone hates the thing, I can see you losing a lot of business with it.

Quick service and punctual.

He was a very pleasant man and carried out his job well

5 star service from James Frew as always!!

Excellent service

Great service and helpful engineer

Engineer very professional and explained everything with myself. System given a very thorough check so i can begin my gas sure contract. I look forward to many years of service from yourselves.

Graham arrived on time, to do yearly boiler service, I pay for the bronze service I have 3 leaking radiators in my bathrooms I thought this was included in my plan,but it wasn't, Graham explained I could upgrade to gold plan and this repair would have been included along with electric work, polite and tidy worker will definitely look into a new plan

J Frew contacted me by text to advise that my annual boiler service was due. They kept me fully informed, arrived on time and carried out the service. Excellent customer service.

Very pleased with the visit....very happy with the result 😀 96

Great service as usual, AND the engineer was good crack

Had workers out a few times now to fix my boiler and boiler checks. Always a positive experience with this firm. Thank you guys

Really nice guy , even though his job didn’t reflect what I had asked. He did my repair anyway. 1st class

On time Great job Nice guy Job done

Did a thorough check and turned up on time.

Boiler service carried out last week. Engineer was very thorough, polite and informative. Thankfully there were no issues and I felt confident that the service was carried out professionally.

Fast efficient service

Engineer arrived in good time, did his job well,very pleasant.

Happy great engineers

Call centre need to answer actual question not just read script

Can't get through to a real human. Just an AI receptionist which is useless and as such I cannot get my query dealt with.

Great service and professional engineer serviced my boiler today very polite gentleman

Have been with gas sure for years and never had any issues. Always friendly staff that come to service my boiler each year. Keep up the good work guys!

Professional, prompt and polite. Great service.

The gas engineer was polite,helpful and very assertive. He carried out an excellent job explaining what he done.Well Done Gassure !

Luke, The James Frew heating engineer appeared on the day and date that he was supposed to. I also received updated text to let me know when he would be soon on his way to my home. He was very polite, professional and kept everything clean and tidy. It was a boiler service he came to do. I am very impressed with the engineer, the quality and professionalism of him and of the James Frew company. I would definitely recommend this company and their staff. Well done 👍.

Love this company! Every time we have the slightest problem they are here in a couple of hours … or if not, they move heaven and earth to get to us as quick as they can7 by 24 👍 Their engineers are of the highest quality and just as important, really well presented young lads who conduct themselves professionally and maturely and are extremely helpful and understanding of our issues and take time to explain what the problem was l the fix was as well😎 The office folks are just as supportive and keen to get the problems solved as quickly as possible 👏 Cant praise the entire team enough… an absolute pleasure to deal with them time after time!!❤️

Great company and communication!

Does what is says on the tin.. James the engineer was within the allocated time and was done in 20 minutes.

Once again excellent communication and service. Customer at forefront at all times.

I have a few rental properties and have had maintenance contracts with James Frew for many years. I can thoroughly recommend them as they have consistently provided an excellent level of service and 9 times out of 10 provide a service engineer the same day a fault is reported.

Great service

Excellent engineer and helpful customer service

Excellent service kept updated on engineer visit engineer very pleasant & minimal inconvenience with service provided

Boiler service was very efficiently carried out. Engineer arrived on time and was very courteous

Very courteous,friendly and respectful staff. We are glad we are now ready to go. Thank you.

first class tradesmen carried out work dillygently very pleased with the job done

The annual Gas boiler service was done today The engineer was excellent completed the service with no mess and he was very pleasant would recommend this company

So glad we switched from Scottish Gas to James Frew for the servicing and upkeep of our boiler. Great company to deal with and every engineer so far has been excellent, in terms of knowledge, skills and customer care. Five star. No doubt.

Excellent arrived on time

As always in my experience with James Frew, excellent comms, polite, efficient and professional service and peace of mind.

Never had any issues with the guys at James Frew, everything also so easy to resolve with no complaints from them! Moving house at the end of the month and will happily continue the gold service at our new home! ☺️

Kept in loop before arrival. Very efficient and friendly engineer

Service dave was really good and accommodated my request because I was at work and they had to wait until I got back from work

5* service all round service , Engineer was on time ,kept me informed and explained how to operate my heating system. I throughly recommend this service. Thank you .

Arrived on time, did the job without fuss and boiler serviced for the winter

Really pleased with the service

Very happy the engineer came out so quickly

Alexander came to service our gas boiler for yearly check up.He is very friendly and all was well with our boiler.First class guy!

I had an engineer call today to conduct a survey, I asked him to look at two radiators that are still not working despite previous engineers visits . Engineer called Paul advised he would arrange for another engineer to call to hopefully get the two radiators in working order. My wife and I are in our mid seventies and with winter ahead we would like to get the system fully functional and await the next planned visit in the near future. Regards Freddy Valenti

Overall service was carried out, engineer was respectful to property and completed it in a timely manner.

First class efficient service from your service engineer.

James Allan provided a fast and effective annual gas maintenance check. Thank you

your engineer arrived to check out our boiler and was very prompt and did a comprehensive service and check of the boiler and radiators and valves it was a first-class service and also in a very pleasant and professional manner.

Very professional and friendly engineer, first class service.

Extremely efficient, thorough and informative.

Excellent professional service exactly as required.

Iv had 3 different engineers, all of them very helpful and friendly, appreciated 👏

Great service despite difficulty accessing the property. At the third attempt tenant admitted engineer. Thanks again.

Excellent service today during my initial gas sure assessment. Gas sure engineer was very helpful and gave good advice

Lovely gentleman came for my gas inspection this morning.Arrived on schedule and was smart professional and very curtious of my property.Explained all the work that he was doing and treated myself with kindness and respect.This gentleman is an absolute asset to the company….an absolute star!!

This was the yearly maintenance. The Engineer was very efficient,professional and friendly.

Great work and workmanship

The gas man that came out was very helpful, polite and very cheery

My wife and I are both pensioners. We’ve been a customer of James Frew since 2007. I recently called out an engineer because we had no hot water. I asked the engineer to just keep my old boiler going for one more week because we were getting a new one. I was told that I could have either heating or hot water, but not both, as the boiler needed a new valve in order to make the it work properly. But as I was getting a new boiler they would not fund a replacement despite us having paid a monthly direct debit for 18 years! James Frew consider it acceptable to leave pensioners without heating in October.

The engineer would get a 5* rating on his own. However, I had to sit in all afternoon on my day off for someone to come between 12-4.30. At 4.45 no one had arrived and I had had no communication. Called to see what was going on (they closed at 5) only to be told to wait, indefinitely, someone was on the way. The engineer arrived shortly after 5 for his 'inspection visit'. I had told the person who booked the appointment that the boiler had an F3 (fan) fault code and would need to be fixed. No one had passed the on to the engineer, so it was a completely wasted afternoon for me and for him. I called the next morning, not very happy. I was given a lukewarm apology and did get booked in for later that day. So, although I worked in the morning, I had another afternoon of sitting around waiting. The same young man came about 4.30 and had the fan replaced in no time. So, not an auspicious beginning to a this relationship. I hope this improves. Oh, they also use an AI telephonist...HORRIBLE.

V good service

Great Company. Clear concise communication and friendly professional engineers.

Excellent communication and flexibility offered, beginner turned up on time and was professional and efficient.

The engineer that came outvwas very friendly and seemed to be capable of the service he was to carry out. Very satisfied.

Very polite and respectful

Excellent, prompt service as usual 👍

Great service very pleasant and competent staff. 👍👍

The annual service of my Gas Combi boiler was carried out by Alexander of Gas Sure on Wednesday morning 1st October - great job. love Gas Sure's communication with the customer - you're kept informed all the way from the appointment arranged to the time the Engineer will arrive at your property - brilliant service, hence 5 stars.

Excellent service.

First class service engineer, very competent excellent 👏

Excellent, careful workmanship , with good feedback . A good quality job

Excellent service thank you

Very mannerable young man carried out his work efficiently

Excellent service

Had problems with my boiler recently and would like to thank your engineers Seb D'Andrea's , he went above and beyond to have the problem resolved so once again thankyou 👏👏👏

Very professional and polite, they do a very good job and are clean and tidy

Excellent service

Excellent professional service!

Very professional and courteous.

First class service and the engineers are always well mannered.

Show great patience. Very flexible. Accommodating when having to rearrange appointments.

Engineer was very professional and answered all my questions.Very pleased with the quality of my annual boiler service.

We have used gas sure for a number of years and the service provided is superb

Excellent service , couldn’t fault the engineer anyway shape or form 👍

Kept up to date and guys where very professional

Very professional engineer

very friendly engineer and any questions were answered professionally.................

This company has the worst customer service my son ordered a boiler I didn't order the hive thermostat which he had wanted I explained this to the electrician on the day the next day he.paid 160 pounds for the hive thermostat and asked if they would refund company him back for the thermostat that came with the boiler they have said they are willing to take the thermostat back but will not be refunding any money so I assume they will take it back and sell it to someone else again so beware of this company

An absolute disaster. Speaking to a robot asking to be sent by post the gas certificate for 1 Annandale View Crosshouse KA2 0ER. Spent1hour and a half trying to speak with someone. You system is not working. They don't listen and have sent me the certificate for the wrong address. Pathetic service

Engineers were nice, did the job quickly.

All went well. Lovely engineer did a thorough job.

Fantastic company excellent service great price highly recommend them to all friends

Service engineer Rory attended and was excellent. Polite and attended on time.

Very pleasant and took time over the job.

UPDATE After multiple interactions with James Frew Gassure through service contracts for our house, my mum's house and our rental flat, which are much cheaper than British Gas, the experience has always been good. They stick at it til the job is done and care about getting it right first time. Superb competitively priced service from Frew's when they removed a back boiler and installed a new combi, condensing boiler. Even with a couple of issues during the installation Frew's management staff maintained a professional can do attitude and always looked for a sensible solution with their customer as their priority. Frew's had the complete package of staff available from electricians, plumbers, joiners, plasterers and technical experts along with a project manager in complete control and helpful office staff. I would recommend them to others.

Very impressed with service engineer Mark who attended our latest boiler service. Courteous and efficient and an excellent ambassador for James Frew Ltd.

I had by boiler service carried out by a fantastic engineer. Was professional throughout and personable during conversation. I would highly reccomend james frew for all plumbing and central heating work needing carried out. Keep up the good work folks !

Great customer service and friendly staff.

Engineer very efficient and polite job completed with any issues resolved would highly recommend

Came within time given. Was pleasant & tidy. Done a good job

The service for our gas appliances was first rate. The man was professional, courteous and knowledgeable I would highly recommend Gassure

⭐️⭐️⭐️⭐️⭐️ First-class service for my annual boiler check. The engineer was professional, thorough, and friendly. Highly recommend!

I moved to James Frew for boiler maintenance and I am impressed with the monthly cost and prompt service. The engineer was very polite and pleasant. Everything was set up within a week.

Very happy with the service

Excellent service carried out efficiently.

Absolute joke of company called for daughter boiler broke no heating no hot water baby at 7 month another at 7 year Absolute freezing poor kids gave call handler all details made clear engineer would need call daughter for entry as buzzers broken gave her phone number she did not pass information to engineer so engineer put down no access as he never phoned to get in close of course he never as the incompetent call handler never told him I will be taking this as far as I can disgrace of a company

Engineer text to say he was on the way and was at my door 10 minutes later. Very polite and professional. Completed boiler service with no mess. Excellent service, would highly recommend James Frew Ltd

Great service

Efficient & professional annual check of boiler

A very good service and pleasant experience

Pleased with my boiler service, and the engineer was very courteous and helpful .

Excellent service. Engineer was very polite. Thank you.

I’ve always had good experiences with James Frew. They always show up when they say they are going to and they always get the job done.

We had Jason at our property, he was amazing, very informative and friendly!

The engineer arrived on time and proceeded to carry out the service of my central heating appliance. He was polite and efficient

Joke of a company sit in all day for a gas safety check which if I'm not in you say you can force entry at my cost but then to turn up and not attempt to contact me when clearly buzzer wasn't working unknown to me at the time. No email no phone call on my call log had phone in hand full time

Peter Jackson has completed a comprehensive and professional service on my gas fire and boiler. Costs are a bit exspensive but if Peter can serve me,I will hold on. I hate phoning Frew to listen to all these 'tapes[ which cost me money. I now have a new boiler to save money, but the debit keeps rising. The personal touch is much better than the jokey and anoying robots. If you withdraw personal service you could lose money,(my opinion). You have been going for a long tim now. Maybe you have new management. Regards Edward

Engineer came when expected and did a thorough check to my system. He was friendly and supplied us with relevant information concerning my appliance. Very please with the Company from start to finish. Thank you.

Just had annual boiler service. Justin did a great job. He arrived on time. Produced his identification and respected my home. James Frew installed my Central Heating and did a great job. Would definitely recommend this company.

Competent engineer work seems to be ok

Engineer Rory very pleasant & did a good job ,advising of how better to control temp of water. However I am not so positive re your AI assistant. Beats me that you believe it to helpful particularly for older persons

Usual great service. On time. Pleasant manner. Boiler serviced and enquired if any further issues.

Brilliant Service, simply the Best.

Apart from having to wait around all afternoon for the engineer, (because they can't break the time down from a 4 hour window), the engineer was polite, professional and knowledgeable.

Engineer was professional, helpful and pleasant

Prompt and Excellent service I was kept updated on engineers arrival, polite and efficient engineer

Great service and friendly staff

I was looking for a boiler/heating service plan and was directed to James Frew. The initial inspection visit took place recently and I was impressed by how professional and personable the engineer was. Mark arrived on time and explained clearly how the system worked and the checks he was running. Although it's early days, he gave me the confidence that I can expect a good ongoing service from James Frew.

Friendly efficient service and on time

As I have said before, James frew Ltd is without peers.

Engineer got on with the boiler service and left no mess.

Very professional, on time for service and very polite and helpful service engineer

Excellent service once again from the lads at James Frew

Great service

Great service, great communication and engineer was excellent

Annual Gas Service carried out very Professionally by Alexander on behalf of James Frew. Communication in regard to the service and date thereof was first class including a text advising that Alexander was on his way and would be with me soon

Happy thank you

1st Class Customer Service ! Thank You William 👍

Excellent Service. Very professional

We have relied on James Frew Ltd for several years to deal with the installation and maintenance of our gas central heating system. Recently,Grant Priestley and a colleague, came to carry out the yearly service. They made themselves known to me before I invited them in and asked where the boiler and gas meter was. Both carried out their work and chatted back and forth to me. They were well mannered and friendly and kept me informed throughout. They even wiped their feet as it was a very wet day out lol.

Been with James Frew for many years now and have always found them to offer a professional friendly service

Engineer was very polite and arrived on time. Job was completed professionally and can't fault the service otherwise! Thank again!

Very happy with service, but on this occasion the engineer forgot to turn on the gas supply back on. No gas to any appliances & when we called James Frew we were told simply to contact the gas supplier. I queried this as it seemed coincidental that the engineer had been that day, so pressed the point and asked her to check with one of her engineers. He came on the call & quickly resolved the situation explaining the engineer may have forgotten to turn the gas back on. He saved a potential lengthy call to the supplier. Would ask that the call centre staff redirect to an engineer before suggesting a call to the supplier.

Excellent first class service, highly recommend

Excellent work service completed no problems.

Turned up in time as arranged and completed with no issues

Have had annual service and periodic repairs from this company for many years . Wouldn’t dream of going anywhere else .

Engineer was friendly quick to complete service and gave good advice.

James Frew is a brilliant company that services and maintains my gas boiler. The workforce from office to engineers are superb.

Heating engineer was very friendly and carried out the service for our boiler etc in a professional manner. Was thorough and explained afterwards the outcome of his visit. He was very polite and tidied up after himself. Have no problem recommending James Frew Ltd and their service packages are very competively priced.

Your engineer was very professional, phoned me to let me know exactly when he would arrive, very curtios and competent finished in no time at all.

Always good customer service, clear messages and phone calls to keep you up up date and confirm things. On the job the work is sound, done professionally with advise and knowledge shared.

Peter attended to perform our annual service of gas appliances. He was very thorough, polite, knowledgeable and completed the job efficiently. He left everything tidy. I am delighted with his work, a great agent for James Frew Ltd.

I called the company this morning on behalf of my Father who is 96. My brother and myself are also customers. The service my father received this morning was, to be honest, above and beyond. The engineer, Robert, called me and let me know his schedule and kept me informed, called again to let me know the problem resolved. Very impressive service and I'd like to thank this company for their efforts.

Excellent Service A huge call out to Colin the engineer from James Frew very professional and informative I was with Scottish gas for 31 years and here is hoping for 30 years plus with James Frew 🤞

Excellent job turned up when they said they would and carried out service. Price of policy for service and any repairs is excellent Would certainly recommend James Frew

Kept well updated with the engineers arrival, Stuart was friendly, respectful and efficient. Excellent experience.

Robert was very professional at all times. Took care over the inspection, and was courteous and respectull while in my property. Would highly recommend James Frew Ltd.

Very helpful mannerly engineer

Boiler service done arrived on time lovely guy very polite tidy and efficient would recommend

Very friendly and efficient workman. I would recommend this co to friends and family.

On time and very efficient

Excellent service very professional

The engineer was very nice and carried out his service efficiently.

All good experience from the booking , having to change as we were unavailable and being able to book the day we would be in. The updates and opportunities to change as the appointment became nearer if this was still unsuitable Communication from the gas engineer on when he was coming to the house and friendly easy to talk to engineer. It was quick and efficient, although these are never as thorough as they used to be .

Great service

Taped boiler cover back on with duct tape, left the lid for the gas meter lying on the ground and not put back, not impressed

Great company to deal with, the engineers are friendly and professional, would recommend

Engineer on time and very efficient

Absolutely excellent service. My elderly mother gets first class, caring attention timeously and hassle free. Can’t rate the company highly enough.

Engineers were friendly, professional and highly efficient. I was very impressed with their service and answering any questions posed - thanks guys

I had an annual service booked for today. They messaged me at 9.55am to say they would attend between 10.00 and 10.15am. I was in my back garden when the engineer Stuart arrived so although I didn't answer my door immediately I went straight out when l saw the Gas Sure van parked litrerally outside my house and waved to the engineer. He basically looked at me me a few times but ultimately ignored me and drove away. I've been with this company for years and when l phoned to complain l spoke to Lesley who didn't really offer a satisfactory response, she said she'd send him back but after how he'd behaved l didn't feel safe having him return since l had to phone and report him. I was then told she'd make another appointment as l was heading out for lunch, keeping in mind l have been paying promptly every month for years and have never had any issues with my system. I am expected to hang about all day sometimes waiting for an engineer to arrive, yet this guy didn't even bother to respond when he saw me waving at him, then lied when questioned about it saying he didn't know which house I'd came from. When l told Lesley I'd be looking for another company as l was basically pissed off his attitude she didn't seem interested so l just asked for another appointment and ended the call. This is the poorest customer service I've ever experienced and will most likely take my custom elsewhere. Somewhere they appreciate their customers!! Update 8th August 2025. Received an email requesting l call area manager so l did. Lauren informed me she'd open an investigation and get back to me which was on the 6th and STILL haven't received a call back. As l said poor customer service indeed!! Its now the 13th and I still haven't heard from Lauren area manager regarding my complaint EXTREMELY POOR CUSTOMER SERVICES. ⭐️⭐️⭐️⭐️ Update! Lauren called me immediately on receiving my email this morning and has, with a bit more information and understanding, resolved my complaint satisfactorily and compensated me for any inconvenience. Thanks again Lauren for your patience and time 👍

Excellent Service all round.

amazing customer service. nothing is too much trouble for James Frew Ltd

Engineer arrived promptly in the morning. They worked quietly and efficiently.

Engineer came in good time. Was pleasant and completed the job with no issues.

Service was great by the attending engineer to my property, i have given only 2 stars as the service was booked for the wednesday but they stated no access which was a lie have cctv on house as no one came on the wednesday and when i phoned the call was taken by AI and not a human which i found to be rubbish as i raised a complaint and wanted an email response to which i have still not received Update 12/08/25 The company has now been in touch and this matter has been addressed, investigated and amicably resolved.

We moved our maintenance to James Frew they were offering a great affordable package . Within 5 days we had our inspection.We were kept informed as to when we would expect the engineer. Colin the engineer was friendly and very professional and explained what was happening and we were signed up with our contract the same day . First class company using up to date technology .

Arrived as arranged. Very pleasant and efficient. I guess it isn't a problem but I would have liked an explanation re his comments about our gas meter

Excellent service from Jack Anderson! Polite, professional, courteous and tidy worker 👏

We've always had excellent service from James Frew Ltd and today was no different. Very friendly & efficient.

First class service from Scott carrying out yearly maintenance service, he was very helpful & knowledgeable.

Fantastic service always friendly and very helpful

Can’t recommend James Frew GasSure highly enough. Always easy to deal with and highly professional.

Your engineer Rory was prompt, polite and knowledgeable.

Engineer very prompt, polite and efficient with minimal fuss or disruption. Thank you.

Absolutely brilliant service the gentleman was so well mannered been with free for years would not go any were else fantastic service

Professional and friendly service from James Frew. We have been a loyal customer for the past 2 decades and can't fault them at all. Still delivering a superb service to us

Arrived on time , no hassles .

Effective, responsible, polite, friendly

Service completed. Professional manner, friendly and pleasant.

just had our yearly service done,the lads were effiecient and got the job done ok

10/10

Great company to deal with. Reliable and value for money

Engineer was very polite.No mess no fuss did his job very well and professional

Wouldn't have cover from anywhere else, the engineer is always friendly and says hi to the kids. Annual service is always quick and easy, and they fit it in around my work which is good 😊

The engineer was very professional

Very pleased with the James Frew Service. We feel that we get good value for the money spent. Staff treat us with respect. it's like we have friend calling.

Very friendly and polite guy. Professional and courteous. Thanks Jen & Simon

Very efficient engineer, left the units clean after his inspection. Very good company overall 👌

Lovely, well mannered guy. The boiler was serviced in no time at all. Couldn't service my fire as I had misplaced my book, I have to phone when I find it Big t that is my fault entirely not the service engineer.

Everything went ok I said to the engineer that there was water coming from the radiator in the hall he said he would tighten it but if there were any problems just to contact you again but last night I noticed that it was still leaking its not much but I have just put down a new carpet and there was a mark on it or I wouldn't have known it was leaking

Communication First Class and timekeeping excellent. Office support professional, efficient and courteous. I really couldn’t fault the service in any way

Just had to express our massive thanks to Sonny, who came out just now to fix the water pouring through our kitchen ceiling! You must be very proud to have such a friendly, personable, talented wee guy. What an absolute joy he was! Thank you, and we wish him all the best in his career with you, love Claire & Adam xx

Great service as always!

Pleasant workers who did the job effectively.

Great, friendly service.

Arrived very promptly. Very professional.

Engineer arrived on time and was professional and courteous through his visit.

Engineer was on time and very polite.

Excellent service. I was reminded in advance by e-mail of my annual service inspection. The engineer arrived when expected and carried out the inspection within a short time.

Just signed GasSure agreement. Super easy process, great communication from booking the initial inspection through to engineer attending. Engineer on time, friendly and informative. Received all my documents via email within 30 mins of engineer leaving. Exvellent Service and a comprehensive value for money alternative to Scottish Gas Home Care. So far so good. Keep up the good work!