Myenergi

Hideous after sales. Won't accept my eddi is faulty even though it clearly it (trips the main rcd once switched on). Won't be using these guys anymore. Having to go small claims court to recover costs of the unit. AVIOD AVOID AVOID

great support - pin set up a while back, swiftly advised, checked and all is now running fine. Impressive rapid support.

Ryan at MyEnergi - and in fact the whole MyEnergi system - prompt, helpful, resolved my issue - didn't give up on me - that's customer service. Glad to know that my ticket remained open until it was concluded properly.

An update as there has been a response. They "honoured" their offer to us only after we had already given up on them responding and after we had found an alternative option and left our initial review. The initial review (with minor edits) that follows this sentence stands.... I can't recommend this company or any Zappi charger. They are fine when you are within warranty, but as soon as their chargers go out of warranty they completely drop support. They stop responding to questions, they only provide support in terms of giving discount on new chargers when you officially complain about their responses and they wait until you have found alternative options before giving a pretence at honouring what they have offered. Their ticketing process is very poor leading to multiple frustrations. Do no use.

Poor. Bought an eddi as part of my solar panel setup. It has three year warranty and of course in the fourth year has stopped working. I have a ticket raised at the moment to try and establish a solution. Their support function doesn't work, if you reply to the thread as they tell you to, it bounces back. Then you get a follow up e mail a couple of days later to say you now only have X days to reply or the ticket will be closed. Shame because the rest of the kit, panels itself works perfectly so the simplest part of the kit to pack in is frustrating.

Everyone very helpful when you eventually get through to them. Took a week to get a callback from tech support. Such a shame as used to be perfect.

Resolution was a tad slow but, eventually, successful. Millie was very patient and handed the solutions to a quite complex problem.

I don't have to contact my-energi very often, but if I do, I always receive first class service. The team are so helpful, knowledgeable and reassuring, it is a real pleasure to deal with such a customer focussed company - THank you.

Very efficient and helpful

Tom B from the support team sorted my solar and battery issue. Clear phone instructions and quick diagnosis of the issue. Thanks

Fantastic support, a real pleasure to deal with this morning and resolve all our issues. Thank you so much for your help.

It took a little time to reply following the ticket. However once Ashley contacted me my issues were resolved quickly and efficiently. Thanks for your help

Second time I have rang the givenergy support team, both times amazing service. The most recent Sam the engineer resolved the issue quickly and in a professional manner. Great company to deal work

Very slow and unhelpful response. Very very disappointjng

De hulp was geweldig nog tijd nog meedenken werd ruim gebruikt. We zijn in de analyse uitgekomen op een actie die ikzelf met de installateur van mijn nieuwe groepenkast ga uitvoeren. Hier gaat nog wel even tijd over heen voor een planning. Maar er is richting. Dank hiervoor.

The very friendly and helpful staff helped me get my EV charger working at full power rather than 1.4KW.. There was a bit of a mix-up when Steve e-mailed a suggestion but didn't got my reply before going on holiday. I was then booked in for a telephone call with Sam who talked my through the process of erasing and restoring the zappi config and now the charger is back in business at 7.1KW..

I had a problem with my Zappi which would not charge properly. After contacting Myenergi's technical support, Steve kindly told me what to do step by step over the phone and it has now been resolved. Full marks for the support Steve!

The installation of High Speed broadband impacted on the operation of my control box( EDDI) and my myenergi app. It kept looking for my battery which I don’t have. After several email exchanges over a number of days I called the help line. Liam guided me and helped my reset my controls and realign my myenergi app. It was very complicated but his patience , knowledge and understanding got me there. Great service. Terence Liston

all good issue resolved and tom sorted it with lots of patience

Great help with an operator who knew his stuff. Thank you.

Today I had a callback from Tom of MyEnergi. Tom was very courteous and efficient, solving my Zappi issue. Great job Tom, many thanks Ian

I have an Eddi diverter which is Ok most of the time but when I had a server connection problem and needed the Help Centre it was really an awful experience. Over a period of 10 days I was sent 13 emails, asked to turn the Eddi off and on again twice (like I hadn't tried that already), reset the Eddi wifi setting 5 times, and none of this restored the connection between the Eddi and the MyEnergi server. At that point the Help Centre sort of gave up and said it must be a problem with my ISP. I then had to diagnose the problem myself which was...the Eddi firmware is not compatible with iPv6 routing only iPv4 routing meaning it only works when you have an old router or use an old router internet standard protocol. I informed MyEnergi of the solution and they said 'at present, I'm not aware of any plans to add iPv6 support to the eddi firmware'. Given that iPv6 was ratified as an internet standard protocol in July 2017 - don't you think now is a good time to update the firmware?

Hatte jetzt jahrelang die Zappi welche perfekt funktioniert und nun den Eddi noch dazu. Hatte wegen unterschiedlicher Firmware zuerst Probleme nach einem Update funktioniert jedoch nun alles. Super Support

So happy that the helpline is working again i have always told my customers how great Myenergi are on the phone Martin was totally awsome today and uis help amd knowledge meant i didnt have to swap a whole charger please employ more people like him so the queue gets shorter

Amazing technical support, once a had a live phone call, Sam was brilliant, very patient and talked me through all the steps to get the issue with my Eddi resolved. Friendly, professional and extremely knowledgeable. Thank you :)

Poor support. They don't answer the phone when you need help. Have an Eddi but won't connect to WiFi and completely unclear if it is working. Best avoid. Also have a MyEnergi EV charger that's gone wrong. The earliest this company can get someone here to look at it (an initial visit) is 11 days after reporting the issue. That's 11 days without being able to charge our car. Truly awful. My view is that you should not touch any MyEnergi products until they get their support sorted.

Good morning Thomas was really helpful today and guided me through all the problems that l was having with Octopus, charging my EV overnight etc. l will be contacting Octopus today to check if all is now up and running there end. Thanks again Thomas.

Although I had to chase up a response to my support request, once in contact with a technician who knew his stuff my multiple issues were resolved quickly and with humour (so rare!).

Shoddy products. Having spend over £400 on an EDDI unit, it BLEW UP one day, and because I can't find the original installation paperwork, the company has effectively told me to do one. Even though they asked for pictures etc. These expensive products are not fit for purpose. The unit didn't even last two years. AVOID AT ALL COSTS

My charger broke completely and won’t power up. No response from customer service after nearly a week, and on the phone their representative told me it would be at least a couple more days until I hear back from them. I asked to complain / escalate but was told that there was no route to escalate and no contact details available for management. Clearly not employing sufficient customer support staff and have poor policies.

I had a problem with my Zappi car charger only charging from the solar panels and not the grid. I had done all the troubleshooting advice which was available but it still didn't work. I emailed myenergy and had a call next day with Thomas who was very polite and resolved the issue. Great customer service and thank you for helping.

It was good to get a personal reply to my problem, but I did have to resort to asking my boyfriend to do what was required! The explanation may be obvious to some, but I was flummoxed.

Absolutely disgusting complete lack of service. MyEnergi used to have a department that talked and fixed problems, now they issue Tickets send vague and incorrect emails after long delays and close your Ticket without a solution to your problem. If I could give them less than 1 star I would. I have a system that doesn't work correctly have followed vague and inaccurate instructions, after long delays and I am now on the verge of removing all there products, putting them in my car , driving to Grimsby and throwing them trough the product support window, if they have a product support department which I doubt. Every one beware buy these products at you own peril.

I give one star because zero isn’t an option! What a shocking company to deal with. Their Zappi charger may well work ok, but try for any support as an end user and they are dire. Utter failure to respond or do anything. They think they are very clever with their AI systems, but being clever at your end doesn’t help me resolve problems at my end. Buyers remorse will quickly set in once you try to contact them I will avoid this company like the plague.

My Zappi charger was vandalised and the screen broken. Contacted myenergie about getting a new screen. The AI chatbot was helpful and passed me to Millie in Customer Services. She asked for photos which I sent and for the installation invoice which I also sent although I can't see its relevance. 3 days have elapsed with still no answer to a simple question. Very poor customer service. I don't recommend myenergie and am thinking of buying a new charger from a different company.

The service and communication I received from Marin at myenergi was excellent and he had all the information and patience to set my new supplier for my car, I fully recommend to purchase this product as I have had nothing but the best after care service from this manufacturer and every penny is worth by buying this EV charger product, well done Martin you make your company proud by giving excellent customer service. Nitin Patel

I had a rare firmware issue on my zappi ev charger meaning it wouldn’t charge or it did start to charge it would stop after a short time. Martin talked me through the reboot process. This took a few attempts as the unit wasn’t responding but Martin showed his experience and got the system back up and working and ran a series of tests to make sure everything was working correctly! 🤩

What brilliant service, spoke to an actual person quickly, who listened to the problem, went though what I’d already done with the ai online tool and then provided simple clear instructions on what to do next. Talked me through what to do on the charger, and got my car charging. They then advised me on what I needed to do with Octopus, and followed up regularly to see how I was getting on with them. Can’t fault the customer service

Steve was extremely helpful and guided me through the process of reconnecting my home charger with my new wifi.

I needed technical support to update my Myenergi installation of an Eddi and a Zappi charger to enable me to use the eco and eco+ charging regimes on the Zappi. The support from the technical team was excellent. The system is now fully functional. Thanks.

The solution to my problem was easy, but it took a long time for myenrgi to pick up the ticket and a long wait on hold before the support team fixed it in seconds.

Good product poor customer service Product is fine but customer service was very slow, took over 2 months for them to respond to my enquiry. Ment my device was not working for a long time until I got the support I needed.

Had an issue with my out of warranty Zappi and the response from the support team was simply fantastic! A long wait on the phone but completely worth it. An efficient and issue focussed team. I give them 10 out of 10 🙂

Had the Zappi glo for a couple of months now, and using the gridpay it’s been faultless. I do 100+ miles everyday and I go to bed with confidence I will get in the car every morning and it’s ready for the day.

Martin was great in helping with a technical issue on a Zappi glo i installed the day before. Perfect resolution and i have a happy customer 😀

First time installing a zapping today , I rung my energy helpline and they put me through to Martin, who was brilliant id probably still be there now if it was for his help!

Other than a bit of a wait which was no problem they resolved my problem and were very patient.

I've owned Myenergi products for 5+ years, just bought a Zappi Glo (a) its British b) their ecostem is rock solid)and now I have c) which is when you have install issues, their service is really helpful and knowledgeable! Well done :)

Had trouble charging my Phev at my Son's place where there is a Zappi installed by the previous owner. After several attempts I was finally able to charge my car with the excellent support from the Myenergi team😀👏

Very helpful

Tom was so helpful at fixing my issue. Extremely knowledgeable and talked me through what I needed to do to get my zappi back to being perfect again

Had a new Zappi Glo fitted through my work scheme. The third party installer working for “we power your car/charged EV” was shocking; didn’t leave it connected in any way. We raised a ticket with Myenergie and Steve patiently and thoroughly went through all the settings to sort out the install over the phone. Definitely 10/10 to Myenergie with a great product that they could remotely access to get up and running properly.

Worth the waite on phone as Thomas sorted me out. Cheers.

Iain smashed it!! Was patient with me and worked through my issue until completely sorted!! Great stuff, cheers Iain

Great customer service but takes a while to get through

Quite a wait for the phone but, when I got through I was very pleased with the response. My energi is difficult to read but they then seemed determined to give time to finding a solution. They then maintained contact to be sure that the successful outcome was sustained.

After raising a ticket, we've tried contacting them several times, emails and calls but have been on hold for over 50 minutes and no one answered. The zappi has stopped working with seemingly a major fault just after the 4 year warranty. All we want is some information about what can be done. Over two weeks since we (tried) to raise the issue and still nothing. If a new charger wasn't so expensive we'd get another. Having to charge two cars with 3 pin plug cables.

Myenergi Technical Team response is exceptionally slow. I emailed about a Zappi charger fault and had no response in a week. So I called and was on hold for 2 hours. They then told me the fault couldn't be fixed and it was out of warranty. The Zappi charger was fitted new and used for the first time 4 years later. They offered a discount code on refurbished chargers but the codes didn’t work for me. They now appear to be ignoring my emails requesting a third new discount code. It sounds like their Technical Support is just as bad as their equipment!

Emailed technical support and totally ignored for 2 weeks Go hyperbole instead.

Excellent customer service helping me with a technical query! Martin is a star!

Very disappointed, after going through the exhaustive checks, as instructed by the Ai bot, I was finally allowed to submit a support ticket. This was 2 weeks ago, still no response. I called the support line, but after entering more details, I was on hold for an hour waiting to speak to someone. They clearly do not have enough staff to deal with faults, no doubt the excuse will be we are experiencing high call volumes. Which they will if the products are faulty and they don’t have enough support personnel. I am lost and don’t know how to proceed.

All thanks to Iain, who identified and resolved my issue. His intervention was both efficient and effective. Problem resolved, happy customer. Thanks.

Brilliant service! Martin was fantastic help, and highly entertaining while talking me through the complexities of resetting an EV charging point to work with my newly installed solar. Great company

I have had an eddi installed and tried to register it. What a job that is!!!. First you have to open an account, go through all the relevant stages, passwords, download app etc etc etc only to be told "something has gone wrong, try to re open the app". Wouldn't allow me to do that. After a few attempts I decided to call the them, again after twice attempting to navigate their call center and hanging on the line having to listen to a mind numbing "tune" I have given up. Is this really the progress that technology has left us with. I remember the time we would dial a number and speak to somebody and the issue was sorted, all within a few minutes. To the point of finishing this review it has been an hour and have got absolutely no where

After initial difficulties in contacting Myenergi by telephone or via the web site, I was contacted by Dave on email who over a number of conversations showed great expertise, understanding and patience which eventually solved my problems. Many thanks

I am beyond frustrated with the complete lack of support from myenergi. I have been unable to charge my car for over a week, and getting in touch with anyone at this company is seemingly impossible. The "Support" Experience so far: • Phone: I have waited in the phone queue twice for over 2 hours each time, only to never be connected to a human being. • Email: I have sent two separate emails over the last week with zero response or acknowledgment. It is absolutely ridiculous that a company selling essential infrastructure for electric vehicles provides no way to get technical help when things go wrong. I am currently stranded with a car I cannot charge and a company that clearly doesn't value its customers' time or needs. If you are considering myenergi, be warned: if your unit fails, you are on your own.

We did experience delays in answering as other reviews have said. I persevered and waited 3 hours on hold..luckily, my phone allowed this. Once I got through Martin could not have been more helpful. He apologised, explained more staff are being trained. He fixed all of the issues, was patient, and didnt go off the call until he was satisfied our car was charging, underfloor heating and water properly working. He deserves a medal.

This was a really tricky technical support issue.Martin was funny, helpful, friendly and patient.We stuck at it and got a good result in the end.Nice one Martin, appreciate all your expertise and great phone manner.

I’ve recently had multiple issues with my Zappi charger, including repeated errors and it failing to charge my car altogether. More concerning, it appears to intermittently connect with the vehicle, which has resulted in 12V battery drain — completely unacceptable for a home charging system. What’s made this far worse is the complete lack of customer support. I’ve attempted to contact myenergi around five times via email and their website, with zero response. I’ve also called their support line twice and been left on hold for over 90 minutes each time without getting through to anyone. At this point, the product issues are one thing, but the total absence of support is what really stands out. This is quite possibly the worst customer service I have ever experienced.

Very helpful gentleman on the other end of the phone. Talked me through everything very clearly and accurately.

When you call customer service and left on hold for 20 minutes the line goes dead. No one will pick up on technical support. Awful

Tom did a brilliant job rescuing me after I messed up some MyEnergi settings. It all started with my different EV not charging for more than 10 minutes, so new firmware installed on Zappi, car then charging OK but Eddi not happy so I installed new Eddi firmware and managed to end up with two masters which drove the app crazy. All good now. It may take a long time to get through on the phone (afternoons best) but once you get a ticket issued by the triage team, all the help you need comes within a few hours by email. Great products.

Liam from technical is a really good member of staff who has a high degree of knowledge in the products and training . He was very polite and willing to help . I would highly recommend him for training

My home energy system includes roof mounted solar panels, a Myenergi Zappi car battery charger and an Eddi for heating the water. The Eddi started to intermittently drop-out due to "Local Communications Lost" which meant I had much reduced hot water. I tried to fix this problem myself by following instructions provided from the "chat facility" on the Myenergi website. But the problem persisted. I then escalated the issue to Myenergi support where Thomas was allocated the task of fixing the problem. Thomas provided more helpful advice and could access information stored on the Zappi and Eddi. He was able to fix the problem remotely and kept the job open until I was completely satisfied with the results. He also gave me additional information to improve my understanding of how the system/technology works. Altogether a very professional technical support service. I'm very pleased and impressed with the help provided. Thank you Myenergi and thank you Thomas.

I had an issue that occurred as a result of an upgrade to our smart meter that was carried out by our electricity service provider (carried out completely independently of myenergi). The upgrade resulted in a malfunction of the EDDI which resulted in us being unable to heat our immersion water, either manually using the myenergi hub/app or via the solar panels. I contacted our installer who referred me to myenergi. I spoke to Samuel who immediately recognized that it was a problem related to a unexpected power outage or power surge - the former was the obvious problem. Samuel guided me through a required firmware download on both the HUB & EDDI. The process took about 30 minutes and Samuel phoned me back afterwards to confirm everything was again operational. A great efficient & professional service by a very pleasant support person. Thank you Samuel.

SAM provided outstanding customer support for Myenergi

I had an issue (of my own making) with my Zappi charger. Upon speaking to David in Customer Service/Technical support, he was amazing and got me up and running in minutes explaining all the steps giving all the technical details that I was curious about. The best customer service and support I have received from any company before. Thank you

Martin Was an absolute legend. After moving home and trying to access a charger which was previously registered as past tenants who did not put things in place for a transfer, along came Martin And resolved all the issues with loads of patience and made the whole process very simple and quick. Absolute credit to the company

I am afraid that after 7 years of owning a Zappi car charger I have to give MyEnergi a one star review. We had to replace our unit after 6 years, which was fine. However the replacement unit that was supplied to us has now broken, due to a known fault showing up as a Pilot Problem - essentially a weak wire inside the charger. My issue however is that it is impossible to reach their customer service desk. I have been cut off after an hour’s wait several times, and today the phones just cut off straight away. Neither have they responded to my email. I wonder if the company has gone out of business?

Great support from Martin who helped me very patiently to sort out my account access enabling me to activate EON Home App. Brilliant job Cheers John

Excellent customer support from myenergi as soon as I telephoned and asked for some help. I was listened to fully and advised exactly how to resolve my problem. Very polite and professional at all times. Excellent customer service.

Thomas (level 3) has been exceptional! After days of technical challenges when attempting home charging our new Skoda EV. The vehicle systems shutting down due to technical glitch; no joy speaking to Skoda, confusion with our elec provider. Finally we spoke to Thomas at “Myenergi” he took the time to listen , find a solution and explain, taking me through the process. We are now able to charge the car and we are delighted with his service. Thank you Thomas, you are a Star!! Kind regards Tina

Our Zappi is fantastic looking forward to summer and continual savings 😀

Very helpful. Many thanks to Steve at Myenergi.

Excellent product (zappi, harvi, eddi) and good telephone technical support.

My problem was dealt with by Iain who was extremely helpful, very patient and gave clear instructions. So refreshing to be dealing with a human being who understands the subtleties of a particular question and can respond appropriately.

Bought eddi in 2022. It gets hot when running but told this is normal by someone from tech support who clearly had no idea. The thing disconnected from the net about a year ago and account issues said to be the issue for thousands of users. The software never sorted itself out for me. It still works offline, but no app functionality. Not an issue for me, but I purposely went for a different EV charger brand, as I think I'd need to have more control of that particular bit of kit.

I contacted myenergi to ask a straightforward question about obtaining a replacement rear case and fitting hardware for my zappi charger after the outer casing was damaged in an accident. The charger itself is still functioning and the damage appears limited to the casing, so I asked whether they could supply a replacement rear shell along with the screws, seals and washers. Instead of getting a clear answer, the process dragged on for nearly two weeks with vague and inconsistent responses. I was initially told that these parts were not stocked as spares and that the best they could offer was an out-of-warranty replacement unit. Despite that, when I pushed for proper answers, they then asked for photos of the damage, which only made the process feel even more unclear and inconsistent. The main issue is not just the answer itself, but the way it was handled. I asked simple questions about: • whether the parts were available • whether this was a technical issue or just company policy • what the replacement cost would be • what exact replacement model was being offered Those questions were not answered clearly or promptly. For a relatively new charger, I would have expected much better support, especially for what should have been a basic parts enquiry. Being pushed towards replacing a complete working unit because of casing damage feels wasteful and unreasonable. Very disappointing experience.

I was delighted as Tom who was very patient and understanding guided through the procedure to get my ZAPPI charger up and running again. Thank you!

Excellent

Equiry resolved quickly. 1. Phone answered within 5 minutes 2. Technical advice given 3. Futher email received giving further advice. Success zappi glo issue resolved App working. Extremely knowledgeable helpful team Excellent customer / technical support

Akrum👌 sorted a version 5 update to my Zappi 1. Fairly straightforward and easy to follow! So far so good - no more yellow triangles and flashing red lights!🤞

Awful customer service. Agreed to ship a new part and it never arrived. Trying to get through to customer service after they have closed your support ticket was impossible! Use a different product!

When you get through to a real person, the problem is solved in an instant. The AI help is frustrating…..but thanks to Steve for the call and the rapid resolution

My Zappi has started to interfere with my car charging, possibly due to the Gridpay development. I asked to have the Gridpay deactivated and I was given prompt and effective assistance by Tom.

Many thanks to Liam at Myenergi Ltd for his technical help yesterday - we like our Zappi car charger but I think what makes the difference is the relatively easy access to Technical Support when you need it. Our charger was playing up a bit and when our electrician contacted them Liam was super helpful; efficient, knowledgeable and fixed the issue quickly. I guess a lot of companies can provide an EV charger but not many have such easy access to support when you need it. All now working perfectly, thank you.

Couldn’t have asked for better service. Took a while but resolved in one message. Thank you

Akrum provided excellent support he was knowledgeable and reassuring and resolved the problem

very helpful and patient, shame the line does not open till 9.00 am ! thanks

Amazing service from Akram. Professional and methodical. Gave information and all sorted remotely. Had problems in the past and all been treated the same way. If you have a problem with any myenergi product only one place to go.

I followed the instructions in the app - i.e. raised a ticket to provide all the necessary details and then phoned the service desk. After a short wait on the line, I was helped by Iain, who proved to be very knowledgeable and patient. Within seconds he had solved my main problem (a forgotten PIN) and then stayed on the line to resolve the issues I was having with changing the wifi details after changing our household internet service provider. All in all, very satisfied.

After a short wait for our call to be answered, we were connected to Iain. He could not have been more helpful, patient, or understanding. In dealing with two very nervous, confused, and hesitant technophobes he calming, clearly talked us through our difficulties in a warm, unhurried, and unflustered manner. He was reassuring throughout, ensuring that he both understood our problems and that we understood the steps he was suggesting to remedy them. He was a pleasure to deal with, gave confidence to two very trepidatious individuals, and is hopefully recognised by the company for the shining service he offered. Many, MANY thanks.

Excellent service . Took a while to respond when I raised ticket via contact form but when I emailed again I got a swift response and all sorted .

I recently contacted customer support regarding an issue with my Zappi charger, and I was extremely impressed with the service I received. The advisor was patient, knowledgeable, and provided clear, step-by-step guidance to help diagnose and resolve the problem. It turned out that I had inadvertently changed some settings when adding another product to the system. Within approximately five minutes, they had identified the issue and walked me through the fix. My system is now running perfectly again, just as it did when I first purchased it. Excellent customer service, efficient, professional, and genuinely helpful. A great example of how technical support should be delivered. Highly recommended.

Liam, level2 assistant. Provided me with clear instructions for my Eddi device and patiently helped me through with reconnecting my new Wifi codes. I had been trying for a day and a half to connect but Liam talked me through the process in 10 minutes.

After nearly 2 years of successfully using our Zappi, we changed cars & added a full EV to our cars. Then the mains RCD started tripping out every time we tried to charge either car. Once a support ticket was raised with myenergi, the assistance from their technical support staff was excellent. Though it was not clear what the root cause was, myenergi arranged for the Zappi to be replaced under warranty & fitted by their approved technician. He also did an excellent & thorough job of checking out the whole installation. All good again…

Dave the technician was amazing after waiting 2 hours on the phone and going through a complicated AI algorithm

The support response could be much better and regrettably it let down the manufacturer of good products, I opened a ticket on the 23rd /Jan and on the 4thFeb I got an automated reply from a support engineer to say if I require future support , I can reply to the email or contact them by phone. Now is a 13Feb and my issue has not been resolved yet . In this business, the customer service and support is very important to provide right services for customers.

Waited for 1 hour to get a hold of someone but once connected and started talking to the operator he sorted my problem out without hesitation!

Called me back and resolved my complex query within minutes

Dave was really helpful and it was much appreciated.

The staff were very helpful to try and resolve our problem, and identified the location of the issue. However after trying everything we had to call someone in, and it turned out that a mouse had eaten through a wire!!! One star down to reflect an initial delay in getting a response...staff shortages maybe🤔

I'm an installer and phoned for assistance with a connectivity issue (my fault, not myenergi's!). The UK call centre was brilliant. The guy who looked after me (Sam) was extremely patient and stayed with me as long as it took to get resolved. Happy installer! Happy Customer!

Excellent help by experienced, friendly staff

Excellent service. Prompt and everything took place on dates and times advised. 👍

Terrible support experience

Steve was absolutely amazing! Cant thanked him enough! 10min problem was resolved!

I wanted to give 3 stars for my initial interaction with myenegi chat help because whereas it was quick to respond, because my issue was very complex, I struggled to give it all the information it required and it struggled to give all the solutions. I was then told my issue would be passed on and someone would contact me soon. Three days later I’d had no contact. I also could not go find a number to call anywhere on their help-site so had to Google it. When I eventually got through to someone (Liam) he was brilliant - knew his stuff, professional, friendly, & listened, and gave clear instructions. I give Liam 5 Stars,

We have had our Zappi for two years and always found it excellent. A couple of weeks ago we had an issue where after charging the Zappi showed a contactor fault. Tom from Myenergi support promptly went through remote diagnostics and made some settings changes. Unfortunately these did not resolve the fault and Kate at Myenergi immediately moved to a warranty replacement by one of their installers. I understand from others that the need for this is extremely rare. The replacement was fast and efficient and the replacement Zappi is perfect. I can't speak highly enough of Myenergi (Tom, Kate and their installer) and their approach. It has been a fantastic endorsement of choosing a UK manufactured charger with superb support. Very highly recommended and thank you to all involved!

Really disappointed with the lack of support from myenergi. We had a replacement Eddi fitted a few months ago. It worked great at the start then started with more faults. Simply can not get hold of the support team. Have been trying for a few weeks. We’ve not lost all connection with the Eddi and at a loss now.

Utterly dreadful customer service, having had issues with the compatibility of their products, contacting them for resolution is awful, local company i want to support, I have all their products, but after the latest debacle of no access to app AGAIN, I have finally had enough, looking at replacement products for all my panels, boiler heating, inverter and car charger. Goodbye and good riddance to myenergy

Having changed my EV I had a problem reconnecting the Zappi charger as the online solutions did not work. I reported it and then found a solution through one of their support pages. While trying to solve my problem I managed to start the “lock” system which I didn’t want so I got back to them and they replied quickly with the solution.

I'm so fed up. Our Zappi goes wrong and crashes on a weekly basis. We now have a major fault on the product and they are uncontactable until Monday! (It's Friday evening.) I can't log in to my account as it won't accept my password. Customer support is a joke - you need a PhD to understand the AI "solutions" and when told to click on 'submit a ticket' for help, it doesn't exist! Avoid.

Absolutely poor customer service times .. can’t get through to a human and asked to raise a ticket .. 4 days later just an email which doesn’t help when issues with their product arises

Support request handled by Steve and he was brilliant. Knew exactly what the issue was and gave great advice

I had issues with my password for my Zippi charger to connect to my new internet provider. Martin handled my case to perfection and got me all set up. Thanks, and now back to cheaper charging for the car again.

Just had a call with Sam to talk me through onboarding my new Zappi. Sam called me at exactly the time agreed, and talked me through the process step by step, explaining exactly what I had to do in simple terms, and was able to respond to all my questions and provide very helpful suggestions on settings etc Thank you Sam for your assistance and patience, which was invaluable!

I have contacted my enegi for 4 months now due to my ev charger not connecting to WiFi. I have called over 10 times and they said they would put me as urgent. 2 months on still not had a call

I had the answer to my problems and now know more than I used to. However Myenergi has a fiendishly difficult website whish is devoted to selling things. I eventually found a contact and had to fill in an exhaustive site with some details I did not know. It then took a week to get a reply. They should be much better at dealing with their customers.

Having sold and installed Zappi's for years.. its a great shame to see the tech support has now been taken over by AI.

Excellent service. Quick, clear precise instructions on how to resolve my issue

I had a problem connecting the app and the EV charger, and no matter where I looked, nothing helped resolve it. Akrum was great in giving me step by step instructions which allowed me to fix the problem. I am ever so grateful for his patience and perseverance, and prompt replies.

I am extremely satisfied with the attention I received from MiEnergy. Their team was professional, attentive, and supportive to ensure all my questions were answered. The level of care and customer service was outstanding.

very nice man and so helpful . my zappy car charger is now up and running

Was having problems charging my car, a computerised error had been popping up. myenergi was able to give a suitable reply with regard to how to clear it, which cleared the issue - charging is now resumed 😃

I decided on 16 panels, a zappi car charger, 5 kWh battery, inverter, water heater and a pair of backup power sockets for a total cost of £14,790 including installation. The Myenergi system installed is controlled in my case by an iPhone app which is great letting you see solar energy generated, power in and out of the battery, power used to heat water, power to house, power to car, power exported or imported from the grid. The system has been running for about a year so far with no major problems. I had an extra 5kWh battery fitted and with this I found that in the summer I could store enough solar generated electricity so that no electricity was required from the grid overnight. In the summer I can also use solar power to power my PHEV using the Zappi which means I do not need petrol for most local trips. Excess power is exported to the grid generating income. In the winter the battery can be charged cheaply at night and combined with solar energy greatly reduces my winter electricity bills. To conclude I find the Myenergi system is easy to use and brilliant at minimising my electricity costs. So I am happy to strongly recommend it. On 26 October 2025 I was told to do a major update. However,Updating Inverter Firmware-stuck at 49% for DSP upgrade. I reported problem but no reply from MyEnergi so phoned on 10 October and they said would request an urgent call.Finally I got an email telling what to. Not impressed that it took 3 days to reply to me.

1st rate customer support - very helpful indeed. Thank you

I had a problem with the myenergi app after changing my phone and it was resolved by a very helpful adviser who guided me through the resetting procedure.

Problem regarding reconnecting new router to Zappi Iran very helpful back up and charging vehicles

Excellent help with my Zappi charger from Iain Thank you

Had many difficulties with my BMW M5 Touring charging consistently. First class support and help from myenergi and the problem is now resolved.

Perhaps not closing a ticket 635328 until promised emails have been sent and months of trying to get my car to charge have definitely been resolved. I’ve already updated a different review but hope this will link everything up and get this sorted. It’s beyond frustrating.

Had great service from the Myenergi team, good communication and prompt service work.

The service from the help desk has been superb. A big thank you to Akrum.

So helpful true professional guiding me through every stage without his help I probably would’ve been there for a week so excellent customer service would highly recommend

Almost impossible to raise any by phone. Finally spoke to a technician who promised a call back that never came. I will never use my Energi again.

Myenergi Zappi / Eddi / Harvi work well together but it took a long time (9 days) and raising a complaint to get effective Tech Support. This was needed to get firmware updated on the 3.5 year old Eddi so that it would link to the new Zappi. Compatibility and firmware update issues are not covered properly in installation instructions or by the AI chat assistant.

Tom and the Tech guys at Myenergi have been extremely supportive and patient with the problems I’ve been experiencing with my Zappi charger. The problems were causing a great deal of frustration following the change of internet provider and a ‘power cut’ to further complicate things. I am grateful for their help and only criticism of Myenergi is they clearly do not employ enough staff to answer the on one / deal with your issues - great when you get them on board but frustrating to get through.

Once I got through to 2nd line the resolution was quick from a friendly and helpful person

Appalling customer support when things go wrong. I have been unable to charge my car for some weeks . Support inaccessible when required .

It took several days to get a callback to talk to a technical person, in my case, Tom, but it was worth the wait. Tom was very calm, efficient and endlessly patient. He was knowledgeable and talked me through everything very clearly. We had to go through several different procedures to get my electric car charger back online, the server online, and everything talking to everything else. But by the end it worked perfectly and I was delighted. This would have been a five star review but for the wait of several days to speak to one of the technical team.

Peter as the patients of a saint and was prepared to talk me through at my pace, to get the router paired with Myenergi charger. I would like to wish him all the best for the future. A very satisfied Eric

C’est très embêtant, la carte électronique a grillée après quelques années d’utilisation. Mais le service technique à remplacé la borne.

We have this week had great support from the myenergi team, specifically from Peter. Following a study of the web site instructions, myenergi elevated our enquiry to Level 4 and had a verbal session with Peter who talked us through the process of updating our firmware and fixing the problem. Excellent service. George Martin Warwickshire

Liam was great today, sorted us out very quickly after a short wait for a line to become free. Thank you ! ----Your ticket was handled by: Liam, Your ticket reference is: 673534

I'm absolutely sick of the lack of support. I'm an installer of ev chargers and have installed a lot of zappi chargers. I've tried to email them about a very serious safety issue. My mail bounced back. Email no longer active. I sent a second email to a different email address and the same happened! They are refusing to communicate in writing whereby I have written evidence to prove that I tried to alert them to a potentially very serious issue! Alex Corcoran BEST ELECTRIC Galway Ireland

The Customer Service at Myenergi is second to none. Both Tom and Peter helped me sort out some problems I was having with my Zappi that I had been struggling with for a few days and was unable to charge my car. Peter kindly went through what I needed to do, was patient and appreciated I was not very tech minded! I cannot thank you guy’s enough! An easy 10/10 from me.

I was stuck on how to connect to my Internet as it wouldnt don't as it should. Tom from my energy called me and went through the process with me! It was so quick and Tom was clear and very helpful. He helped me connect to the Internet and how to set my timer to come on at night on the cheaper electricity rate. Definately recommend myenergi!

The Octopus UK connection to the Zappi charger dropped. It didn't recognise my password when I tried to reconnect and login. I rang myenergy Zappi support, they generated a temporary password their end and got my back up and running. 👍 Seems to be a common problem with Octopus at the moment. All good now.

Product is unreliable, rarely works and they never respond to support emails. The users group on Facebook is full of unhappy customers that have spent hundreds and in some cases thousands on Myenergi products, then have been dumped by the company as soon as their sub par product packs in.

Peter resolve my issue (hub not online/zappin not paired) within 10m and was very patient with me!

After a somewhat troublesome ZAPPI warranty replacement I finally contacted Iain in their tech support dept. He went above and beyond the call of duty, and now 2 weeks later the issue is hopefully resolved

Had issue with zappi & warranty, was passed over to Chris Davis customer service Manager, who was very helpful and understanding, he was able to send out a part, that has fixed my issue, thank you Chris

I have recently had an issue with my Zappi. Once I managed to contact the technical support they were extremely helpful and resolved the issue very easily. I would give 5 stars but the initial response via email and the speed of answer of the telephone was very slow

Very helpful and knowledgeable support.

Very helpful AAAA********

Great products and great support when it is needed

The guarantee of superb service demonstrated by Ackram today. Overall Company Sales and Tecchnical Support second to none highly recommended.

Excellent Telephone Support from the Technical Team

Had a problem with myenergi app duplicating zappi. Customer service had problem sorted within minutes. Absolutely brilliant customer service.

Obviously myenergi are very busy as it took a couple of days of trying to get through, but eventually I had superb support from Iain who resolved my connection issue with ease. His expertise and great customer facing support was very much appreciated. Wonderful service.

Great support. Called tech support and spoke to Liam. He was very cheerful and more importantly, really helpful, sorted out the problem within minutes. Made my day as I’d been trying to resolve the problem myself, spending hours on the forum and watching videos but within a few minutes it was taken care of. Super helpful*****

Excellent tailored customer support; no scripts, good system knowledge, patient and helpful, resolving an issue quickly and smartly

Liam was awesome, got a Grimsby fan ☺️👍

Akrum was most helpful in diagnosing a fault, not in fact with the zappi, but with the charging port on the car. Very efficient and knowledgeable.

Thomas was really helpful in getting our MyEnergi up and running again. It is a real help to have a friendly voice on end of the phone to sort out problems with our MyEnergi devices which are too difficult to sort out ourselves.

I recently had a faulty unit and we contacted technical . Very easy process to fix . Unfortunately the unit came faulty again we spoke to David in technical he had gave us a brand new unit . There was no issues and he was very helpful . The warranty my energy provide is very good and the technical team are helpful .

Really really poor communication. I started the process of ordering a full solar and battery solution over 5 months ago, DNO application supposedly happened in may and nothing has happened since. Absolutely zero communication from MyEnergi to update me or manage expectations on when install may happen. I’ve chased and being ghosted. Awful and deeply frustrating experience with a company who I’m spending well over £20k with. Strongly advise against dealing with MyEnergi, they clearly don’t value customers and if the service is this bad just trying to process the order then it doesn’t bode well for once everything is installed.

Great service, fixed my problem very quickly.

Very helpful staff have helped me get solar diversion working :-)

The zappi is a fantastic product very happy with the technical support received also, excellent 👌 5 stars

Super junges und innovatives Unternehmen mit intelligenten Produkten zur Steuerung deines PV-Überschuss. Smart ECO System was funktioniert und simpel zu bedienen ist! Klasse Support dahinter und faire Preise!

Darren from myenergi/customer services is brilliant 🌟🌟🌟🌟🌟🤩x

New customer just received my full package. Absolutely fantastic service would recommend. So easy and simple to use . Works great with my solar panels

Zappi is great & Eddi is great, Instalation spot on and easy to use, very pleased with the aftersales support, too. 🌟🌟🌟🌟🌟 5 stars all around 😀

I spent a long time in the queue but once my call was answered Tom was extremely helpful and impressively knowledgeable.

Having encountered a problem after changing internet providers I contacted the myenergi help centre. I cannot express highly enough, how helpful, patient and professional Michael was dealing with me and the problem. Needless to say the problem is now resolved and I am more than happy with the whole experience.

Eventually nailed the issues. Lots of patience and problem solving involved, but eventually realised software updates had corrupted the connections between components. Required Eddi reboot and reconnection, but system seems to be working fine now. Big thank you

Great response. Very helpful, technical and professional in all aspects to resolution

Tom was very switched on with his knowledge of our three my energi products and had them all working together after we recently changed broadband providers

Amazing after sales service. Call answered in less than a minute and my issue was resolved very quickly. Brilliant

Was having problems with my myenergi hub not communicating with my Zappi. I sent a query to myenergi and received a response in a couple of days. Followed the instructions and problem sorted. Thanks for the help!

I've only been a customer of myenergi for a few days when I needed to call for help with a problem. A quick run through of my details and a couple of minutes explaining my trouble and then a clear, talk tnrough what I had to do to fix it. Sorted. Absolutely first class service!

I agree with the previous comments and rating. Very poor, almost zero, absolutely unhelpful, and disrespectful support is limited to “here is the instruction, please follow.” Numerous requests for a technician or knowledgeable person who can assist have been ignored. The issue is not sorted, but nobody cares. This is a huge disappointment.

Really poor after sales support. It’s really hard to contact anyone as you end up in an eternal Loop of FAQs. When you do get to contact someone it has to be through the portal and you have to enter a ridiculous amount information to submit your enquiry. I am currently in a battle with MyEnergi as two independent electricians have said the unit is faulty, they are saying it’s the breaker (MyEnergi haven’t been out, so they can’t possibly know). All in all, I wouldn’t use MyEnergi ever again. The product is probably great when it works, as soon as you get an issue the customer service falls apart. I wouldn’t use MyEnergi happily take a refund right now and go buy another unit.

Terrible customer service. Our EV charger broke within the first 3 years. MyEnergi were painful to contact and responses were slow and limited. Months later they eventually agreed to replace the charger under warranty only to retract that offer a few weeks down the line. Simply awful and would highly recommend that everyone steers clear.

Shocking service from this Myenergi. Have not been able to login to the app to change settings on my Zappi charger and their online only support team are not responding to my requests for help. Avoid this company.

Very poor customer support. I call several times and I am disconnected and no one calls back, and every time I have to wait in line. Eddie power diverter has been set several times by technical support, but they only set the basic settings that I ask for, not the ones that should be set. Very bad treatment of the installer and the customer

Very quick and good customer service

Terrible experience. Bought zappi with installation. Was sent the zappi itself then went through two weeks of back and forth communication regarding the install only to be told that they won’t be able to get any installer to our address and that they were going to have to cancel the order. Complete waste of time!

While the product itself is reasonable, the service I’ve received has been nothing short of frustrating. Communication has been poor throughout the process, with long delays and a complete lack of proactive updates—I’ve had to chase every step of the way. Mike, the project manager, has been particularly unhelpful and unresponsive. He made several mistakes on the DNO form, which delayed the process further, failed to explain key aspects such as the need for upgrading the fuse, and ignored messages for extended periods. This level of service is simply unacceptable for a company dealing with critical electrical installations. Not only that but when I asked repeatedly for the complaints process only to be informed that there was not dedicated process or team for handling complaints. When I was able to discuss my negative experience with someone on the phone, I heard nothing back from them. This really does seem like an amateurish company. Had this gone well I was considering purchasing a battery and additional monitoring from them, however I would absolutely not recommend Myenergi based on this experience.

Awful communication. Informed them of an emergency problem early morning and have waited all day for a call back from a technician and that hasn’t even happened. Shocking so far. I was told I would receive a call back within an hour. No call back, no arrangements made. Awful

We have a complete myenergi system with 15 kW Libbi battery, (3 modules with a 3.5 inverter) Zappi2 and Eddi with 18 solar panels. This came at a slightly higher cost than would have been the case if we had gone with one of their competitors, however we started with a zappi and decided to stick with one help desk! The four stars would have been 5 stars but for the overall cost of the Libbi (the battery storage). The system is completely integrated system and works beautifully as well as having full integration with Octopus. However for the sake of the future of myenergi they have to address the cost of the battery which will put the company at the bottom of any value for money analysis undertaken by future customers. I have had couple of issues with the Octopus integration since I moved to the Intelligent tariff, however on each occasion the resolution was to reinstall the Octopus app rather than do anything with the myenergi set up. In the first instance I spent some time with the myenergi helpdesk trying to resolve the problem but it became apparent the I had started at the wrong end! There has been some criticism of the need for a separate Libbi controller but I found this to be a plus from the outset as the batteries are on the outside wall whilst the controller sits inside the house and is easy to check regardless of the time of day or weather conditions. oh I should also mention that for a very small additional cost we decided to have an EPS installed. If you are in the southeast of the UK I would like to recommend House Rescue who installed my battery and eddi. They are an incredibly customer focussed company and they explain everything in simple terms so that if you want to know the whats and whys and wish to be engaged in the decision making process you can. In our case we found that House Rescue not only put together a solution that met our specific need but they also stayed with us to help us through a few teething problems. Love the Myenergi system and the House Rescue installers. To date a fantastic experience on both counts.

Had the Eddi installed by a MyEnergi engineer and I am delighted with both the service provided and the product. The engineer (Max) was exceptionally efficient and had installed the product within no time and gave me a tutorial on the App and website. He also was able to install a separate clamp so I can see my generation / usage anytime / Eddi anywhere and even make sure I have hot water for when I get home. We have hot water all the time and have saved 83KWh of gas usage in 16 days. Delighted, just wish I had done this sooner.

Be very very careful with Zappi chargers. There is a known issue they cannot fix where the chargers do not shut off. Huge safety issue and can cause your bills to go through the proof.

Quoted under £1k with installation for 7kw Zappi, then paid £90 for pre-installation visit. Then given a quote for over £2k. The process up until this point took over 4 weeks. What a sick joke, £2k for an EV charger! You're just running a bit of armoured cable from the power inlet. The world and MyEnergi have gone mad.

The Zappi works, but ever since installation it has interfered with the smart meter. The customer service just tried to gaslight me at every turn, telling me they've never seen the problem before, implying I must be mistaken. It took months until they started to accept the situation, but were still no help whatsoever. Octopus finally moved the Zappi 5 metres further away from the smart meter, and that solved the problem. If you live near an RAF base and your smart meter uses a different frequency to most, do NOT install a Zappi close to it!!

Best customer support team. any electrical item can give trouble. but they are very helpful

Appalling after sales support in Ireland. Calling and emailing them for 2 weeks about a damaged unit and haven't the manners to even respond. I don't know what alternatives are out there but I would strongly recommend staying away from this company.

Had the zappi for 11 months now and I've had no end of issues with it I am constantly trying to get one issue or another issue resolved and currently have 2 issues in progress with them but I'm not getting a response Trying to get through to them is a mare as currently on hold for an hour already Absolutely don't recommend! The support is non existent, not once have they suggested an engineer come out to resolve all the issues I am having 1. The schedule disappears off the app and have to reset 2. Have to activate the schedule everytime you charge, urs not clever enough to know that if you've set up the schedule for the whole week that it should work of you plus in the charger 🤦‍♀️ 3. Schedule activated but charge sometimes stops part way through so you don't get a full charge R. When the schedule does work it doesn't stop when you want it to so ot goes over to the higher tariff and you end up over paying by 50 a month ehich they don't care about

Poor. Bought their zappi charger to support my VW ID3 on an octopus intelligent tariff. Two weeks ago zappi had a software update and since then overnight charging has stopped working. Numerous emails with their Tech Support which suggest all they have in terms of tech support is one man who responds to all the unhappy customers - partly in his spare time at home. What they dont seem to have is 1. The means to fully integrate with octopus 2. The contacts with octopus to offer ad hoc competent help 3. Any local technician who could come along and sort this out. We are back to charging outside supermarkets now plus have wasted hours with nonexistent customer service. Will either buy a different charger now or sell the car and give up EV altogether. Very unimpressed - avoid

Bad company. They are only interested in selling things but support is unknown by them. I sent multiple Emails to there support department regarding a broken pilot signal in the Zappi V2 cable. Because more people complained about this, it is clear to me that there is a design flaw in the cable. Unfortunately, MyEnergi never replied. When I complained about this on the forum they just removed my complain. So, think twice before buying something from MyEnergi.

Charger is fine. Only had it it 5 weeks but it seems reliable enough and mostly works with Intelligent Octopus tariff. However, their software is awful. So poor. From firmware updates that just never actually install, to terrible app that reports no useful information (& doesn’t render properly on iPhone), to their website dashboard that asks for information that is impossible to find. You can’t even lock and unlock the charger from the app. It’s like it was designed in 2002 before smart phones were invented. Even washing machines have smart phone integration now, for some reason, this charger doesn’t do any of that. Shame because with decent software it would be a winner. As it is, it’s not worth the premium over other chargers. Not recommended!

The Zappi EV charger is an excellent, had for about a year now and no issues and does exactly as I ask it. Scheduled charging works every time, eco+ charges the car when I have excess solar energy perfectly. British made product with reliable software, very happy with it.

My experience was extremely seamless with amazing products and tech support. Excited to see this company grow.

A truly Incredible company built on integrity and sustainability with innovation in mind and at heart always. A team of truly dedicated and humble individuals ready to change the world 🌎 — I can’t wait to see what’s next. Go team #myergi #makingtheworldabetterplace

What a fantastic company! Innovative thinking, futuristic tech, green devices, and a friendly and efficient team. Buying and installing our EV charger zappi was easy and cost effective. This is a business that is going places. Would give them 5 stars all day long (any reviews lower than 5 must be a mistake or competitors as I can not compliment them enough) Keep doing what you’re doing! 👏🏽

We have these chargers at work and the customer service and product are excellent! Now MyEnergi are doing battery storage its pushed me to have these at home too!

Great company, great products!

Amazing company & people. Excellent service from Purchase to installation. Always innovating new products, looking forward to what's next from myenergi.

I’ve had a zappi 1.0, Harvi and hub for several years and they work seamlessly for time of use tariff and making best use of excess solar in the house and to charge the car. They have probably been partly instrumental in us being now a two EV car family. The app is very straightforward, clear and easy to use. On the occasion I had need to use their helpline to sort a minor issue the agent was quick to respond, understood my issue and resolved my query quickly. I would buy other myEnergi products with confidence and highly recommend.

Such great quality products and incredible customer service. Very happy 🙌🏻

Really poor technical support Really poor technical support. They never answer the phone or call back. Raising a ticket is slow slow as well - they reply every 3 or 4 days and then you play ping pong email but so so slow. Just not good enough

I am very happy with all of my products from myenergi-its great to see the Eddi, Harvi and hub controlling my electricity generated from my solar panels. I now also have Zappi charger so I can run my Leaf on solar as well. I needed some help setting up the app on my new iphone and the team were able to help me out quickly so I was up and running again- thanks guys

Shocking service. 1 minute to get through to Sales team but if you need Customer Service you will not be attended. 40 minutes waiting for someone to pick up and gave up, phoned on numerous occasions same result. Left messages noone gets back, NOTHING. Sent numerous E-mails noone replies. Disgraceful. Interested in selling but noone works in customer support.

Bloody LOVE this company!! I got my hands on a Zappi charger a few months back and had it fitted at home, and it's my favourite addition to my home in a long while. My installation was carried out by a friendly & professional contractor, which was simple and done in record time (only 1 cup of tea and plate of biscuits!). myenergi's customer service was also excellent, and responsive. I'm a product design geek, and the Zappi's design is stunning, and it works reliably with my EV every time. The different mode options are cool: ECO, ECO+ and Fast, plus the app is both intelligent and gorgeous. In my opinion, myenergi just get it. All of their tech connects and works in harmony inside this stunning sustainable eco-system,, so I'm now looking to get my hands on the new myenergi libbi battery ASAP to complete the suite. My experience with myenergi has been nothing but positive since being recommended by a friend, and I'm so glad that I was! Proud British innovation, and reliable technology, which is worth every penny. Highly recommend!

Absolutely amazing company and products. The level of customer service and advice is 2nd to none. The products themselves are fantastic and to top it off made in the uk. I highly recommend anyone thinking of getting an EV car charger or smart home to speak to these guys first .

Had a zappi fitted a couple of weeks back to replace the one i had, thought I'd wait a couple of weeks to write a review to see how it performed. Superb, excellent features. Had a couple of queries about it and the tech team were also brill, not something you can often say.

I've been a Zappi user since the Zappi was first launched and have since bought a Zappi 2 to charge another EV. As an early adopter the company has provided me with easy to use, reliable and forward thinking technology which included the opportunity to take part in demand side response trials. The companies solar diverter and storage will be part of my home renewable upgrades. It's been refreshing too have access to leading UK technology.

We’ve had our zappi for a few months now and absolutely LOVE it! The whole process from start to finish was seamless. Helpful and friendly service from everyone we dealt with. It’s really simple and easy to use and it looks great at the front of our house. Highly recommend myenergi if your converting to green energy 💚

Terrible customer service, my Zappi software stopped working properly 5 days ago and they still have not resolved the problem. Their customer support is just not good enough, deeply regret installing their kit in my house.

Very disappointed. I bought a Zappi wall charger just over 2 years ago...it has stopped working already after spending £700. I contacted myenergi to be told it was a fault with the lead. I bought a new one for £140. Guess what? The charger still doesn't work! So now it looks like the actual charger....Cheap product...poor service...I would avoid MyEnergi....

We are very pleased with this product. It works well with our solar panels Our only criticisms are the lack of a User Manuel or direction to one? The control panel is not very intuitive nor easy to understand. Also the screen on the charger is quite poor to read with regard to it being in old format

Fitted a zappi. It randomly charges when it decides and not when it is scheduled in app. Can’t speak to support about the fault as they don’t answer and then cut you off after 20 mins and don’t reply to emails. Spent £1500 for a not fit for purpose piece of unusable junk that costs me a fortune with no service and not help. Really unhappy.

Terrible experience all round, first the unit didn’t turn up when the installer arrived, then eventually got it installed on second visit of the engineer. After this plugged into car the first time and unit completely failed. Please don’t waste your money on this piece of junk. Tech support don’t answer the phone. Now I have an Ev which I can’t charge and the whole Zappi needs replacement.

Great products and company. Contacted them as I wanted to understand how eddi would work with my 3 phase generation and single phase load. Got through quickly to someone who knew their stuff - even warned me my meter would need to be netted off to get benefit. I bought eddi and harvi with the hub so I could remotely monitor. (My understanding is that hub is no longer required) Bonus is that product is made in the UK and only 16 miles from me!

The product doesn't work correctly and support is non existent!! The app and the browser are at odds with one another. I initially was able to charge my car overnight on a scheduled charge at cheap rate, but this has stopped working, one assumes because then have updated software and/or the app. I dont fancy going outside in my PJs to connect my car up ad midnight just to get the cheap rate, currently when i plug my car in, it just charges up there and then, no adherence to any schedule!!! Poor software/app, poor support!! Useless charger when it charges at full day rate!! A PS in response to MyEnergi response, i have emailed you several times, ticket 68471

Called multiple times as having issues with zappi charger. on hold for ages only to be told no agents available. left messages but no response.Customer service virtually non existent

I am proud to be an installer of MyEnergi products. I 100% believe in the quality of their products and the EV Charger being the safest on the U.K. market. The MyEnergi staff are always professional and a pleasure to deal with. Their after care and warranty services are remarkable. I only wish every company in the U.K. had such high standards. We love installing the MyEnergi products.

I have had both an Eddi and a Zappi in my previous house and again in my new house. They’re great when they’re working properly but unfortunately the products don’t communicate with each other very well which results in big issues which are frustrating and extremely time consuming to fix and this happens very frequently. Either the Zappi will find the Eddi but the Eddi won’t find the Zappi or the Eddi just won’t heat the water even with surplus solar unless it’s boosted, updating the firmware isn’t very customer friendly and it’s very time consuming with no guarantee of success. My last contact with Myenergi took weeks to solve an issue, the same issue is happening again and only a month or so after the last issue. The device has saved me only approx €16 in energy since it was installed, but had it been working properly could have saved 3-4 times that. I’m very disappointed with it and wouldn’t recommend the system, there’s far better ways to spend your time!!

Myenergi might have the best products in the world but I'd never know as trying to get hold of them is nigh on impossible. It has been literally months that my installer has been trying to get hold of the Zappi charger and the Hub.

Appalled by the service. I was an early adopter of the zappi charger. My zappi 1.0 failed 2/3 weeks ago and since then trying to arrange for a replacement has been nothing short of mindblowing. 1. Initial contact via a phone call is next to impossible to make. I noted 4 calls all of which involved leaving a voicemail, without any response. 2. I resorted to simply emailing. It took Darren 3 days to respond. After sending a picture of the serial number and my address 3 times, I eventually was promised a replacement charge point. 3. After leaving it a further 4 days without any confirmation I emailed Darren again for an update. This time he palmed me off to customer support. 4. Back to phone calls with no success until my 5th attempt, this time speaking with a lady who essentially told me, on 11th May the request has just this moment landed. It will now be a few days until the replacement arrives. It's such a shame when a company produces a innovative product but has such a disappointing after sales service.

Innovative and highly professional.

Excellent customer service, very, very kind staff, fast and competent Response to all of my inquieries. Amazing products. Absolutely fantastisch!

Today we had our Zappi installed by Greenio Ltd. The Zappi itself is an absolutely fantastic product, links in perfectly with our Solar PV set up and the app now allows us to be able to monitor where our energy is coming from. The Zappi is the black tethered version and looks so smart in our garage. The screen is so easy to understand and user friendly. I can't recommend this company enough. Would certainly look at their other products as well in the future. Thanks myenergi for creating such a fab product.

Exceptional support and engagement with their customers - I have a Zappi V2 and Harvi and both are really well designed with ease of use being key - the online forums are well responded to by their very knowledgeable engineers and they have a genuine interest in solving problems in adopting EVs and being more green.

Such an amazing company. I have the Zappi Charger & the hub & app. We have solar PV & this all works perfectly in sync with each other. During setup, the myenergi staff couldn’t have been more helpful, whenever I contacted them they were on to it so quickly. This company has world beating products & I Hope they go from strength to strength. Highly recommend.

Wonderful tech, great company!

Over the moon with our Zappi 2 charger and Harvi battery/storage monitor. This is very versatile system allows us to charge our car from our domestic solar and battery system with only minimum draw from the “grid”. Love it!

Recently upgraded my EV charging point to a MyEnergi Zappi. The previous charging point had been in place for maybe 5 years and I wanted something that would integrate with my solar PV setup to provide me with the capability to charge from either the grid or from the solar output. Whilst I was at it, I also decided to replace the existing Immersun solar energy diverter (for heating my immersion tank) with the MyEnergi Eddi. To round off the installation, I also had both Harvi and Hub installed. The work was carried out by a local electrician approved by MyEnergi. I have to say that I am 100% satisfied with my decision to go with the MyEnergi products. Not only do they all look great (the design of the Zappi in particular is just lovely), but they are all so very easy to operate. And, with the MyEnergi App installed on my phone, I can quite easily see how the whole system is working. All I need now is a battery to store some of the excess solar energy which is currently exported to the grid. All-in-all, my experience of the MyEnergi product range is very positive. I would highly recommend.

Top quality products, well thought out. There are many EV chargers and associated tech out there but here is something that has been thought through. I have a Zappi 1 smart EV charger with a hub (and a harvi to allow connectivity with the other devices i have). It has completely optimised how im using solar power generated with the car. The app is great too - fun to watch the power being saved!! Top marks - love the company.

Just had our Zappi V2 chargepoint installed. What a fantastic bit of kit! We love the simplicity and it’s very user friendly, especially the app which is great for monitoring our energy consumption. We specifically chose Zappi so we can add solar PV to our house in a few years and take full advantage of free EV miles! A great product and highly innovative company, would recommend to every EV driver.

I believed these guys where good reading the reviews. However having suffered technical issues I have phoned for 3days left voicemail time and again. l last spoke to Jordan who assures me I will receive a call back in 10 mins. I'm still waiting Jordan. Myenergi, like everyone else ,when they've got your money they have no further interest in you!

Such an amazing group of people to work with! They are truly leading the way in green technology. Very excited for the future of myenergi and their incredible growth.

A brilliant company. First class service. I had a few problems with range between my Zappi and Harvi units but Mike from the technical support staff was endlessly patient and spent huge amounts of his time talking me through various options. And it worked! - Nothing is too much trouble for Myenergi.

The Zappi is a must & brilliant product for those with Solar PV and an electric car. Intelligently charges the car whenever we have spare electric. Customer service was also excellent. Highly recommended.

Absolutely delighted with our new Eddi, which is working away at saving us money. We installed this a couple of months ago, and we can hear it clicking away every so often, monitoring the flow of electricity, and sending any excess to our cylinder. The only issue we have had recently is that the cylinder gets very hot in the top portions due to the immerser unit being vertical, so we are improving this with the addition of a de-stratification pump inside the tank to ensure that the whole cylinder gets warm rather than just the top. This would probably not be an issue for anyone that has their immerser fitted horizontally, which is the norm, and preferable half way down or at the bottom of the tank. Brilliant gadget and looking forward to the app arriving so that we can observe what it is doing a bit more - looking forward to seeing the new bills to see how much we have managed to use from last year... Thanks for the efforts in design, and brilliant that it is being designed and made in the UK.

Really friendly and professional team and i highly recommend them and the service they provide.

First class company, amazing products. Really friendly and professional team and i highly recommend them and the service they provide.

Installed both the eddi and zappi, clients love them and the my energi team are a great bunch to work with. They know their products inside out.

Michael Smith (verified owner) – October 13, 2017 Recently installed an eddi in to my 4kw solar pv system. Well what more can I say, simple to install, simple set up. Been installed 5 weeks showing 108kw. Needless to say I have not yet had to put my immersion heater on since installing. Even on a cloudy day any spare is diverted to the immersion keeping it warm or hot whichever. This product is far superior to the previous much more expensive one I had. Highly recommend. Thanks myenergi Michael Smith West Yorkshire