Moss Technical Services

I need to say thank you to Andy and Nikki. But the whole team really looked after me. Every question I had was met with not only knowledge but a friendly ear that helped me understand. What a wonderful group of people. Oh and a shout out to sam for helping me too. Just one more thing. I really appreciate the time you took to help my project Andy. I was lost without you

From the moment we met Andy Moss at a Trade Fair in Swindon, we knew that we would use MossTech for our home automation system. His clarity in describing the Niko system capabilities, along with his honesty about what it could not do, was very refreshing; he took the time to understand our needs fully before suggesting how he could fulfil those needs, rather than trying to sell us things we didn’t need. The whole system design process only took a couple of months, with a few revisions made via phone or video calls, to ensure it was all correct, before it was all documented in a clear proposal and the relevant parts were ordered. We designed a full home automation system covering lighting, blinds, PIRs and heating, as well as a whole house wi-fi system (MESH). For the installation, Andy and his team showed great flexibility in working around our ever-changing building schedule and even trained our electrician on the Niko system to ensure that the cabling and switches were installed correctly - this was above and beyond what we had expected. The physical switch boards were very well laid out and easy to install (according to our electrician), so the overall installation was completed very smoothly. We had very clear instructions on how to use the system, including a great handover from the team that visited the house to add the wi-fi system As a result, the home automation system has worked perfectly since we moved into the house 9 months ago, and I have even been able to make some lighting amendments myself on the Niko system. In addition, when I did have a couple of queries, Andy or his team have always been very quick to respond. The Niko home automation system itself may not be the cheapest on the market, but the service from MossTech has been absolutely first class from the outset and we would definitely recommend them to anyone wishing to install such a system.

MossTech supplied a Niko home automation system, but when it was implemented it had a number of faults. I spent many hours, trying to resolve these issues, and whilst many were fixed - some fundamental issues remained. At no time did anyone come to site to help - not even replying to my email asking them to come. I have been left with no choice but to find an alternative solution, but MossTech refuse to provide a refund, leaving me over £13,000 out of pocket.

We had a new fridge installed and were told to not switch it on for 4 hours. When we did switch it on it promptly tripped the electrics. Being disabled I was unable to investigate myself so we called out Moss Tech, and they were in attendance within 15 minutes. The problem was quickly resolved. Thank you Moss Tech. your details are definitely in our contacts list now.