K&M Maintenance Services

I have called this company out today for a leak on my toilet that was causing damage to my property and in my time of need they reassured me and not only this they completely fixed the leak within the same day. The reason I am putting this on is because the reviews i see isn’t what I have seen today and would only hope for this company to help other people out in my local area Preston.

Came and fixed my toilet last week, on time, quick and efficient, then tidied up after. All at a great price. Highly recommend.

Absolutely fantastic service. Found the problem with our toilet instantly and within the next day we had a brand new fitted toilet. Super friendly and efficient. Would highly recommend.

Shocking company. Unskilled and rude. Sent by Esure and couldn’t get out of the house quick enough. Told an 84 yr old vulnerable customer to have floors dug up as must be a leak in the central heating pipes below ground. I asked him to isolate the CH to see if it was as till loosing water. He did this reluctantly and it was clearly not the CH as the pressure was still dropping. He also stated there was no condensation pipe as that’s where you would normally see water leaking. I found the condensation pipe in 2 minutes. It was leaking water like a tap outside. He then ran out of the house stating he couldn’t work on our type of boiler. Spoke to the manager about this awful experience. He stated that they didn’t know it was that type of boiler and Esure didn’t tell them. This was totally incorrect as the same person called before the visit and asked for the make and was told it was an ASHP. Say anything to get a call out charge. Wow Ignore the response to review. Not factually correct. It was myself that diagnosed the leak. The engineer stated the boiler did not have a condensation pipe and only isolated the CH circuit when I insisted. They have still failed to address why they sent an unqualified engineer when they had been told twice earlier that it was an ASHP system. Blaming insurer is out of order as they could have simply returned the job to Esure. Instead they chose to bill them £150 which I have now had to pay personally as this amount affected my total claimable amount. I had asked them not to bill this amount due to being told the above but they have refused to do this or pay this compensation to me. They had the opportunity to do the right thing and refused. The manager was not interested when I rang to complain. I asked to speak to the owner and the call handler said he was the owner. Very convenient they don’t record phone calls as this would have proved they knew it was an ASHP before they attended.

This morning one of this company’s vans was speeding erratically down the M55 motorway. How they didn’t cause a serious crash I will never know. Driving at a ridiculous speed, undertaking and cutting in front of drivers with no indication causing the cars behind to slam on. No wonder this company has such terrible reviews.

K&M Maintenance were sent by my insurance company to investigate an F75 fault on my boiler. The engineer spent around three minutes looking at the boiler, then went back to his van for about ten minutes to respond to the insurance company. His report stated that the boiler was 17 years old and that the system contained sludge, which he and the insurance company used as reasons why the repair should not be covered. Both points turned out to be incorrect. I arranged for a Vaillant engineer to attend privately. He carried out several tests and confirmed there is no sludge in the system, I saw this myself. He also checked the serial number and labels on the boiler and confirmed it was manufactured in 2012, so it is clearly not 17 years old, 14 years at most. He replaced a couple of sensors and the boiler has been working perfectly since. He advised that a system flush may be worth considering in a few years, but it is not needed now. I sent the Vaillant engineer’s report to the insurance company after they asked to me seek a second opinion at my expense. During the process I also challenged the 17 year claim and was able to get the insurer to confirm how much K&M were paid for the call out (£155), as it counted against the allowance for this incident. Based on this experience, the assessment from K&M Maintenance was inaccurate and extremely brief. It felt like the goal was simply to log a call out and move on rather than properly diagnose and repair the problem. Charging £155 for what amounted to only a few minutes of inspection raises questions about the quality of the service provided. If K&M contact you after you log a job with your insurance company, you may want to consider declining and asking for an alternative contractor.

Very unprofessional engineers, they don't know what they are doing with boilers. For the same fault 7 visits charged insurance company £1300 yet boiler still have the same 2 faults and not i am without central heating after 7 visits. Also due to their engineer negligence in cold inlet connection the bedroom were flooded because of leaks and also in lounge on ground floor. I have axa insurance I have told axa in previous 2 occasions do not send engineers from K&M maintenance but they still keep sending the same company engineers. I don't trust them as in this amount the whole new boiler could've been purchased and boilers faults are still exist. This is not correct, the leak happened on the same day when the engineer have replaced Heathrow exchanger plate. From day 1 the fault report was 2 different F22 and F28 codes. Despite these details your engineer have not repaired boiler considering these fault at once bit bit by bit taking as many as possible the charges from insurance company.

Shocking! Turned up to the house! Obviously couldn’t be bothered. Took a picture and went home after telling me what a policy I was covered for (incorrect a wouldn’t have a clue). 3 days I waited at home and took the day off work! Never turned up! Avoid at all costs! Useless

Had to get these guys out after I had a leak at home. Very professional, Cameron made me feel at ease and dealt with my leak quickly and professionally. It’s reassuring to know the person you let into your home is caring and respectful as well as competent at doing their job. Thank you from AB

Wish 0 stars was an option. Seems to be a running theme with them and insurance jobs that all of a sudden a seemingly easy fix becomes "economically unrepairable" claiming if parts cost x amount it isn't worth fixing as you can get a new boiler for £600 🤣 makes you wonder how they can come to this judgement having entered your house for less than 10 minutes and are charging £150+ call out fee. Which now will come off the overall amount we're able to claim against the repairs to be done by another company. Lied about our insurers saying they wouldn't agree to the repair because of the age of our boiler. Lied and said that theyd received confirmation from said insurance that they WOULDN'T fund the repairs. Encouraged us to not waste our time contacting the insurance company to find out why it isn't covered on our home insurance. Thankfully we've been given to go ahead for another company to come out and resolve the issue. Currently on day 4 without heating and hot water. Cowboys.

Unfortunately, this company are unprofessional. I can’t believe Saga Insurance continues to use such shoddy companies. They don’t appear to know how to issue a GAS SAFE CERTIFICATE to a resident owner. Told me I can’t have the white (top copy), which I have got every other year after a boiler service. They said it is their property. I was left with an illegible yellow carbon copy which is crap. The Gas Safe Document is proof of service and SAFETY, yet the woman at K&M won’t supply me with a legitimate document. Arrogant and Ignorant condescending unprofessional. I WON’T LET THEM INTO MY HOME AGAIN. Ms S Winter (PENSIONER) Ex Landlord and Refurbishment Professional.

Had two unfortunately water leaks within a fre weeks of each other. This shoddy company was sent out by Hastings (Axa Assist) home emergency on both occasions. Not only did they fail to communicate a reasonable time slot on the second call, but the man was very rude because it took me a 2.5 minutes to answer the door at 9am on a Sunday! On both occasions I was told a trace and access would be needed after being on site for no more than 5-10mins, no emergency fix even attempted. Needless to say, I lodged a formal complaint to the insurer as i was forced to undergo a buildings insurance claim which has been ongoing for almost 3 months due to the idiotic diagnosis of the first leak, and they authorised my own contractor to fix the second leak. Do NOT agree to these cowboys attending if you have a home emergency, trust me, it's not worth it!

Had them out twice due to maintenance issues and both times have either not turned up and cancelled last minute, or turned up, not knocked, rang twice and then when I rang back he cut the phone off on my Replied to my text saying he’d return next week. Then in an hour! So unprofessional

Logged a home emergency call with my insurer due to a boiler breakdown, they inadvertently duplicated the case so a day after having one company out (who were great and arranged parts and repairs) this company rang me to book a visit. The people I spoke to were rude and unprofessional and we're basically telling me I was wrong and it couldn't possibly have been duplicates despite me assuring them I had an engineer in my house the day before. Know all I need to know about this company based on those interactions and, as I can see the reviews here tally up, feel like I've had a lucky escape.

Give 1 star if I could. Claimed for boiler repair through insurance and they sent this company out. Put some sealant in the pipes and went. Didn't even fix. Had to get an independent company out. Would give 0 stars if I could

The service from this firm has been excellent, within a minute of speaking with my insurance firm K & M phoned me up to make an appointment, apologising for the fact it would be the following day before they had space for an appointment, this was already lunchtime so all I would have expected at best anyway. I received texts confirming their details and that an engineer would call. Cameron called to tell me he would be arriving in twenty minutes, and like clockwork he was spot on. Exceptionally polite and informative, checking various details and symptoms of the issues I'd been having. Identified the underlying cause, and carried out all the work required in a swift, efficient and tidy manner. Checked the system over once more for correct operation, completed the paperwork and wished me well. He's a credit to your company, many thanks.

I just had this company attend my family home for several maintenance issues, including: - lighting: light fixtures, light switches, and senor lights. - bathroom: including floor boards, tiling, wastage pipe issues, bath/shower sealant issues, and new shower screen. Versatile, pleasant, professional, reliable, and for a reasonable price. We are pleased with the work, and would recommend. Charlene and Graeme

Rubbish company. Cow Boys from start to finish. Promised to come Monday. Arrived at door then messaged. I was out to do a shop. I called back to say I will be a few minutes and they left no 📱 call in advance. Eventually when their engineer came on Friday the same one who left without waiting came in for 5 minutes and said boiler was beyond repair. I lost 4 days from when the issue arise and took time off work. They are based in Preston and work along with esure home insurance. I advise anyone who is looking to go for esure home insurance or these cowboys who with alongside them not to touch them with a bargepole or else live to regret it.

Great company, good customer service. Engineers came out quickly and helped me with my issue. Really recommend these guys

This company kept cancelling and changing my appointment date and time without informing and this happened on multiple occasions. However, they then kept just deciding to randomly send people round who start turning up to the house (unfortunately when I was in work). Bit worse of all, they kept leaving a few different extremely rude letters literally telling me I’m awful for not being in. The staff are unhelpful staff on the phone and they couldn’t tell me why they kept moving my appointment without informing me. Still haven’t removed my details from their system despite multiple requests. Just an absolutely awful company.

very bad service Take 4 to 6 weeks to complete work but after didn't complete the work Pay more on top aswell

Engineer if you can call him that came to service my boiler under a maintenance contract. Within the first couple of minutes tried to sell me a CO monitor despite the fact I had one.Within 5 minutes said he was shutting the boiler off as the CO levels were dangerous and that they should be below 80ppm. I refused to let him turn off my gas because I didn’t believe him and the previous August the boiler had been serviced by the same company and the levels were 360 and that wasn’t even mentioned. So he contacted Cadent who have attended and confirmed my boiler is absolutely fine and safe. The K&M engineer also told me parts were unlikely to be available and it would be uneconomical to repair. That has also been confirmed as false. I wonder what his reason for doing this might have been. Do not use this company I would have possible given it minus stars. I did phone the company to complain but they did fob me off, so if anyone in the company would like to ring me to give me an explanation please feel free to do so, especially how in August 2024 a reading by your employee of 360 was ok but a few months later anything over 80 is so dangerous my gas needs to be shut off.

Don’t touch these cowboys with a barge pole. Absolute joke

Poorly fitted parts had to get another engineer out to correct there so called workmanship won't be using AXA home emergency again.

These came out when I made a claim for a leak from my ceiling there was already a hole in the ceiling they came out took one look was here all of a few minutes said we can't do anything today then left he said we will get someone out Monday after finishing a night shift stayed awake no one turned up so I called them I spoke to a lady she informed me that there's no report or anything to say they were returning so they sent a 2nd plumber out he looked through the hole and then went about to cut a square to make it slightly bigger then said can I get access to your bedroom floor so cut a little into that and lifted it then said he would need to cut further into the floor to expose the puppies which were already exposed and leak could be seen he then said it's too big a job for us as we cannot remove your fitted furniture get into your insurance again and let them deal with it I am having to do a lot of ringing around been told by insurance which is AA home insurance to phone them back or get my own plumber what the hell do we pay insurance for I will be making further complaints to the ombudsman too this should be a seamless service causing as little distress as possible why do insurance companies use them

Faultless. Rang me on both occasions to let me know their whereabouts, diagnosed the issue, and fixed the problem with no fuss.

Repeatedly didn't stick to pre-booked appointments for home emergency cover

Total scum! Had an engineer come to my property due to a boiler breakdown on Friday through my insurer, we had booked a private service for that day but their "technician" said it was broke and needed parts. He was supposed to submit an invoice and job report to the insurer that day as it was an emergency job due to our child having additional needs. Instead the worthless little parasite did nothing all weekend leaving us in the lurch for 3 days with no heat in minus temperatures so our daughter had to go stay with family members. Come monday morning no word so my wife called them only to have the doss bag tell her "it doesn't need parts just a service". So this muppet has just wasted 4 days of our time and we're now having to get our regular engineer back to do the service that this oxygen thief had us cancel because he couldn't be bothered to do his job on Friday. Pathetic individual.

I really don't understand why insurance companies are using this company. Same like all other reviews, had emergency home breakdown cover. They were allocated my job, engineer turned up on the 2nd day of no heating or hot water, was in property for 5 mins at 4.30. Walks out I need to order a part could be a few days before it arrives.... WHAT! What part of emergency is not understood here. Has this firm not heard of next day delivery or actually keep some common things on the engineers van eg heating pumps or zone valves.. anyways complained to insurance company, they authorised an independent contractor who came out same day within half an hour, got the part from toolstation changed it and heating back on within 2 hrs. Really don't understand how a firm can be on the books of an emergency home cover if they cannot provide the service.

If I could , would give them zero stars. The technician arrived on 22nd December through my Hastings home emergency cover, opened the cover of boiler and said the valve and pump was broken, needs replacement. No effort whatsoever to atleast try to Check to confirm if that was the case . Since it's a very old boiler, he mentioned will have to source the spares. After waiting for a week called up Hastings, who said they have not got any updates from K&M. With 10 day of no heating or water, got an engineer locally who confirmed the pump was working fine and only ignitor needs replacing. He also spent an hour trying to give a thorough check & try fixing it. If you are getting these people through home emergency cover, will request you not to waste your time. I was let down twice by this same company and only getting a local engineer fixed the problem. There is something terribly wrong with this whole system. They have appalling reviews, the insurance companies are aware and yet continue to keep sending them .

If I could give 0 I would. Used British Gas Roof, glazing and lock cover. K and M Maintenance contractor turned up to a leaking roof job, looked at it and said the velux was installed incorrectly (4 of them were installed 8 years ago with no problems so far?) so not covered. The leak wasn't near the velux and a secondary leak was even further away. Didn't look at that one and then left saying 99% of velux are installed incorrectly. Second opinion disputes either leak was near a velux therefor not the cause. K and M were advised to come again, no contact from them for 5 days and then today (xmas day) I get a text saying am I still OK for the appointment today... nope. Called the helpline and they can't make any changes to appointment.

When you say Cowboys, they the real deal the worst I have ever seen from customer service to the engineers that come out they clearly do not know what they doing. Had us wait in six months still the job is not completed

Very disappointed service. Poor communication. Rude when questioned about being late or not attending when arranged. Cancelling last minute. When engineers they sent a gas engineer to fix a plumbing problem he said he not a plumber and doesnt have the tools or the experience. Uses a vacuum cleaner to unblock bathroom sink, which didn't work. He was suppose to contact drainage did not hear anything. Called the office the lady who answered said she will contact the department and get back to me. Still waiting for call now day 4. Pay for Home Emergency service and the quality of their contractors is very poor.

Prompt, punctual, effective service. Went an extra mile to complete the job. First rate.

Cowboys, wouldn’t waste your time with them. Been let down three weeks in a row, no boiler working and excuse after excuse. Keep ringing and goes to answerphone. The times I have spoken to them, they’ve been rude and given me the run around.

Monday 7th August - phoned Swinton Home Emergency Service problem with leakng central heating boiler. 45 minutes later K&M rang to say engineer would be with me later in the day. 11.30am Egineer rang to say he would be with me in about 45 minutes. He was, and confirmed central heating expansion cylinder was leaking. He would need to order a new one - delivery 2/3 days. Wednesday 9th August engineer rang cylinder had arrived he would be with me in an hour. He was, did he job efficiently. Everything working efficiently. Very happy customer. K&M office staff efficient and polite. My engineer on this job and on others have been polite, efficient, and leave everthing clean and tidy. Excellent service all round.

I've used K & M Maintenance to cover all my Gas servicing & installations on numerous occasions, quality service, highly recommended

Do not pay extra for any emergency home cover. The engineers, as they call Themselves, just don’t want to do more than minimal . The people sent are not very approachable, quite rude in your property.

Rude man. Booked by Homeserve for hot water repair. Wouldn’t do job when got to my home. Wouldn’t wait while I contacted Homeserve. Wouldn’t tell me his name or show me his ID. Give these a wide birth

Used through my home emergency, courtesy call within 5 minutes. Plumber arrived within an hour and quickly sorted the problem. Thank you so much

Shambles, appontment booked weeks in advance, recieved a call the morning they were due to say "engineer is too busy to get to you" ...I'd have given 0 stars is I could, Dont bother these guys are a joke

Electrical issues. Good communication from K&M Professional and efficient service, fault was identified immediately and completed within minutes. Happy customer!

The most horrendous service ever ! Rude and obnoxious the man basically laughed at me when boiler broke. Told me he ordered a part never gave time scale and boiler could have blown up ( he admitted that) with child In house, two weeks after Xmas no response,, then Called Halifax to complain they said he would contact tomorrow ( not make app) I got a text at 7 am saying he was coming that day ( I was at work) he called 3 times non stop and text saying I needed to call him told him I was in meetings all day, no response since I have a child in house and boiler making terrible Noises. Text and called him no answer. Then tonight heard a van outside didn’t think anything of it but my gate string and band were cut and think it was him probably tampered with Boiler because I complained

Don't answer the phone and don't call back.

Poor service, used through CET home emergency and had over a month of K&M trying and failing to fix the boiler and did not appear to care that the family was left without heating and hot water. Eventually another company was sent out and fixed on the first attempt. Avoid !!

These were provided by my insurance company. Absolutely terrible service, shouted at by the person I called to enquire how long the engineer was going to be only to be, told another 3 days as they arranged for the wrong engineer to attend. I would avoid using these personally.

These were provided through the insurance company. The appointment was confirmed for contractor visit, I then received a call on the appointment day to let me know they couldn't make it and had to re-schedule for 5 days later. Don't bother.

Some engineers shows up to fix my boiler. Only for him to wrongly diagnose the problem and making me spend money on an electrician. Then the electrician says it’s nothing to do with the electric but to do with boiler. I will not recommend using them.

It was company chosen by the landlord to do repairs in the flat that I'm renting, the two men that came were totally professional, and on time, done great job replacing extractor fan and fixing some tails in a shower area. Great contact and flexible to make appointment especially around Covid that I've caught in between appointments. Thank you guys!

Never turned up to my house to do repair

We had no hot water or heating for 5 day they came out 3 time and still no hot water on the 7 day they got it right, we had insurance and it was them who sent them i my self would not have them.

I came here to share my experience but it seems this is the norm. Read the other reviews. Same story. Just a different day for this fella from preston

Despite all the bad reviews we actually had a very good experience. Rang our insurers for home emergency cover as our electrics was tripping, no hot water and heating. He came out within 24hours. Identified the fault, isolated it, fixed the issue within 30mins. Top guy, very professional, face mask on, said he had 14 years experience and was confident he knew what it was and sorted it. Thanks a lot!

AVOID AT ALL COST. SCAM COMPANY. Had a boulder leak, so switched everything off without hot water or heating which stopped the leak. When this man come out from KM who by the way stunk with a bad flat cap on, straight away did not want to do the job said not an emergency as leaks over with. Sorry but if I put my boiler on the leak will start, his attitude well the leaks not here now. No S*** Sherlock. £160 to tell me what I already new and less than 1 minute in my property, alls he wanted to do was argue so he could leave.

Having read other reviews, I can say that my experience with this company seems to be the norm. In Febuary 2020 they installed a new boiler for me. Recently it started to make whistling noises so becuase it was under guarentee I contacted the manufactures. One of their engineers came and established that the fault was not with the boiler but the gas supply from the metre to the boiler and that the low gas pressure was dangerous so he capped the boiler off. I phoned K&M Maintenance on a Thursday to explain the situation and was told they would get back to me. Nothing happened so rang the following day, they said something about sending out a plumber, said I thought it was a gas fitter that I needed. No one in the office so will get back to you. Rang again on Monday, this time a man came round and we discussed replacing the gas pipe from metre to boiler. He'll get back to me. Heared nothing so Wednesday phoned again, told them I'm 78 and partly disabled (true , not putting it on!) will get some one to phone you back. Thursday , 8th day without heating or hot water. I've given up and will get a proper company. to do the work. Stay well away from these cowboys!

1 slipped roof tile to push back in place viaAXA home emergency cover , no show on day 5 despite message saying they would arrive , and waited in all day. In the end payed local roofers. Why a multi million company like AXA are using this place is beyond me. Left hand doesn't know what right hand is doing. We move on.

As with all of the other reviews, my home insurance is with AXA, and we have home emergency cover, so we had a leak in our roof, contacted AXA who passed details over to this “company”, we waited and where promised response within 24-48 hours, nothing materialised, and then an employee contacted me and advised they would come in a couple of days, apparently emergency response isn’t possible over the weekend, so that day came and went, no response, then another date promised, you guessed it - came and went, no response and no visit or contact by said employee, contacted AXA and complained, will be having someone local deal with issue, formal complaint lodged and ready to escalate to ombudsman if necessary, if you ever want work done privately or direct via an insurance company - avoid this “company” like the plague… there are plenty of alternatives out there for you to consider.

We used K&M via our insurers for a leaking boiler. They came out within 48hrs and identified the fault. Another 48hrs and the required new part had arrived and was fitted. They could have been a bit quicker but for our particular issue the response time was adequate as we still had heating and limited hot water. For both visits, the engineer called before 09.30 and gave a 2hour window for their visit time which meant we didn't have to wait around for long periods. The engineers who attended seemed to know their business and ultimately solved the problem.

Used this company for roofing through my AXA insurance policy ... They told me we cant get out to you today and it will be in about 9 days . Booked me in for 29th Jan. I spoke to Jenny by the way. 29 th Jan comes along I phone them and ask are you coming today only to be told we put in a random date in our system bla bla bla and we cant come today. They then go on to say we have a backlog .. why the hell book me in for the 29th

K&M were referred by our insurer for a leak in the boiler which left us with no heating or hot water in minus zero temperatures this week! The business called me out of hours to reassure we had an appointment to assess the problem. Arrived on a Saturday and determined the issue quickly there and then. Ordered a part and came back to complete the job on the Monday, 2 days earlier than expected. 100% recommended from us! Thank you.

K and M are very very poor. I had an issue with my heating system which was incorrectly diagnosed. The engineer which came out to me just looked at it and said that's the faulty part without doing any further troubleshooting or diagnostics. A second and different engineer came with the replacement part 5 DAYS later! The engineer was a different one and had the wrong replacement part and blamed the issues on the socket powering the unit. I had an independent electrician come to look at it who tested it and concluded that this wasn't an electrical issue. K and M then lied to me and my wife about sending another engineer out to our property to troubleshoot our heating system after discovering that it wasn't an electrical issue. We ended up with nationwide who resolved the issue with no parts required, just a faulty wiring with a part on the heating system. K and M should not be used and their attitude and attention to detail is very very poor and unprofessional. Do not use. I only had the unpleasant experience of this company due to my insurer.

No lpg engineers

Our home insurance used this company, we had a leak from upstairs, the lad came out and found the leak and stopped it, advised all that was needed was to drain the hot water tank, replace the pipe this was Tuesday I ran Wednesday and was told the parts had not arrived rang Thursday parts still not arrived, I offered to go to the Plummer’s and buy the copper piping, rang Friday still no parts arrived plus it’s the lads day off today but hopefully the parts will be here tomorrow, decided to cancel my claim with my insurance and pay for it myself with someone who knows what their are doing, read the reviews all read the same Don’t use them

Home boiler was repeatedly scheduled, cancelled, rescheduled for its annual service 11th, then 16th and today 20th. Each time a no show with me having to chase to find out where the engineer was. 3 separate days that I took off work wasted. Appreciate this is a busy time of year for heating and boiler call outs, but surely this level of service is not acceptable.

Great service, had no heating or hot water called our insurance, K and M came out the next day. Think the engineer was called Dan, sorted it within 20mins. Great service.

Came to repair boiler as they were subcontractors for homeserve. They replaced two main parts seems to be ok so far.

Excellent their engineer arrived very pleasant man diagnosed and repaired the problem in minutes. Thank you

Trust the reviews. Really poor company. No communication. 3 visits later and still no further on. Its unbelievable

This company is used in the North West for British Gas Glass, Locks, Roof, Pest cover, via AXA Home Emergency. I had an issue with a leak in my roof. Took 4 months for this 'emergency' to make any progress. Internal damage worsened. Eventually I sorted it myself. Formal complaint against them upheld. Check all call-out fees before having anyone out (over £100 to be told i needed scaffolding - which I had already told them beforehand). Never had such a poor, drawn out, frustrating level of service. Two roofing companies, 4 months, hundreds of £, on top of the premiums. Save yourself months of hassle and go somewhere else.

Call via home emergency service from Lloyd Bank. This is the first time I used this service for the last 15 years since I 've been paying monthly for it. Very poor service , 1st heating engineer visited my home hasn't got a clue what is going on, he doesn't know where to start and looking at the error code by googling it.Then he ordered the parts that is not working .Took 4 days to get the parts then a new guy turn up and try to fix it and found out that 1st guy ordered the wrong parts. The new guy looks more experience about the boiler and he think nothing wrong with the boiler. If I have looked at google reviews before accepting to this company I would have refused this company. Avoid this company if all possible.

Absolutely appalling service. Went through Scottish Power Boiler cover, today is day11 of them not being able to fix the supposed “easy fix” we have a 2 year old who we’ve had to take elsewhere to be bathed. Today I phoned to query what stage of the repair they were at, to be told they now have no recollection of even coming to our house! Despite 5 visits, and two order sheets being left at ours with their details all over it! Absolute shambles of a company. Avoid avoid avoid.

3 times these lot cancelled an appointment, if I ran my business like that I'd be out of business!!!! Very unprofessional and wouldn't recommend to anyone

Always helpful and professional.

Here’s a breakdown of my Customer Experience so far .... Ordered a Hive Security Camera with Installation on the 16th Dec 2019. 30th Dec - No installation, No phone call or email from KM Maintenance, Preston (Google shows just how bad they are !!! )😤 3rd Jan - I contacted EE , they couldn’t help and transferred me to Hive , who then transferred me back to EE. Who advised they didn’t know what to do . So I decided I would ring back.🤯 5th Jan- Contacted EE again , who managed to contact KM Maintenance Preston, I was informed they would contact me that afternoon to schedule my installation. 😶 7th Jan- KM Maintenance, Preston finally call and we scheduled my installation- 😊 14th Jan- No installation, No phone call or email from KM Maintenance, Preston. I call them at 3pm to enquire about my installation , told be told the engineer has rang in sick and that they would have to reschedule for the following week. I reschedule my installation for 20th Jan.😡 20th Jan - Due to the above , I decided to be proactive and contact KMMaintenance,Preston to enquire about my installation, only to be told word for word the same excuse as last week. I wonder if she was reading a script🤬🤥 35 days and counting ... #customerexperience #installation #KMMaintenance #pleaseshare Worst customer experience I’ve ever had !

Absolutely useless management, used by insurance companies for 24 hour emergency repairs . Water pouring out of central heating pipe , plumber not available for 4 DAYS . I was able to turn off water to the central heating but NO hot water or heat for 8 DAYS . Will make sure they are not used by my next 24 hour emergency repairs. Mike

Absolute cowboy of a company. No idea how they have managed to work along side insurance companies. Rude staff and the workers are just as bad. Missed called us I had my phone in my hand, I called back immediately 5 times in a row had no answer or callback. Then I called the company who said the roofer has moved on to the next are and will try come again 2 days later but refused to give a timescale. Would definitely say your better off just paying another company than using these !!!!!!

I would recommend this company to anyone Their service is second to none. My combi boiler stopped working on Thursday morning and I contacted my insurance company Saga, who contracted K & M Maintenance to as repairers for my boiler. They contacted me within 20 minutes and later that day a technician arrived ,as appointed, to repair my boiler. After checking the boiler and finding the fault, he informed me that a replacement part was required. and that he would come back and replace the part the following day. Surely enough I received a phone call informing me that the technician would come and replace the part between 12.00- 2pm. The boiler was working again by 2.30pm.

Called me, arranged a time. Arrived on time, fixed the problem. No issues. Although this was a service I didn't pay for and got via a home emergency plan, id happily use and pay them for other works.

Great service, reported an electric fault and within 6 hours John had arrived and fixed the fault- Halina in the office dealt with my call and she was extremely helpful, calmed me down and arranged an engineer.

Absolutely disgusting service from this company. The man (possibly Alan) put the phone down on me when I was in tears because my roof is about to collapse. The phone call was quickly ended as he slammed the phone down on me. I realise that they may be under pressure at this time of the year, but do NOT rely on this company for a friendly, prompt service. Or any service for that matter. Or any compassion. Truly awful.

This company was sent out through homeserve and the electricians attitude was disgusting claimed he couldn't repair a security light because it was raining even though it was clear skies. Said he would reschedule but didnt give any information so I called homeserve back to find out when they will be back only to find out that they were not returning due to the electrician feeling intimidated by my 81 year old mum.

Brilliant firm highly recommend

Our roof was leaking and our insurance lodged the job with K&M. We were told they'd be out to the property within 24-48 hours. 6 days later, with no contact from them, despite chasing them multiple times, the leak was much worse and had created further damage to the house. The phone rarely gets picked up and the messages aren't listened to. I requested our insurance allocated the job to a different company who had fixed the leak within 2 hours of being called. Would avoid at all costs!

Abysmal service, lied to us, 5 'engineers' over a 10 day period, incorrect parts, no parts, no clue. Scottish Power should be ashamed they are in their repair network.

Dishonest and incompetent with no regard for customer service or welfare. Came out to 'fix' a leak emanating from my parents. My parents are elderly and my mum cares for my dad who is not well. The roofer must have seen them as an 'easy' scam. Convinced them that he had been up on the roof and replaced two slipped tiles. One week later the decorator was round redecorating the water damaged ceiling when it started raining and the leak recurred at exactly the same spot. The same roofer subsequently attended later and claimed that he had now fixed the job. The ceiling was therefore redecorated only for it to rain heavily a few weeks later, and surprise surprise the leak has recurred at exactly the same spot again. We had been trying to get hold of K & M for 3 days now with an ongoing roof leak but no one answers the phone or returns our voice mail messages. Many of the reviews here refer to them as cowboys - I would submit that the reference 'cowboy' gives them far more credit than they actually deserve.

My experience was not good at all

If your insurers suggest K and M from Preston, say no, no, no and no again. Came to work on our roof, made the matter worse. Were assigned to fix my boiler, came out 13 times in a period of 20 days, and then caused the boiler to leak all inside my property. Lied to the insurers that it was beyond repair, and had to get a independant engineer to rectify this. (At the cost of the insurer) Needless to say I wont be using these cowboys ever again.

Waste of time. Complain to your insurer if they offer this companies services.

Now day 8 without hot water. Having been assured by K and M that the part had arrived and was ready for the engineer to collect and fit today, I've just had a call from the engineer to say sorry, it isn't in stock, hopefully it will be tomorrow. Simply cannot understand how it can take so long for them to get a part from their usual supplier, nor why they can't use another supplier if their usual one can't get the part. P.S. Only gave a one star review because no starts not an option.

Not had any work done by these people. However judging by the way they drive I wouldn't entertain them at all. Drive like absolute idiots, nearly got wiped out by one of their engineers today who clearly needs to go and retake his driving test, no regard for other road users and had a total lack of lane discipline. Will one day cause a crash by the standard of driving I witnessed today and certainly doesn't look good driving a company vehicle. Rang over.

Do not use this company. Unreliable and incompetent. Had to get someone else in to sort out their mess. Useless.

The most unprofessional "company" I have ever come across. Made and broke 3 appointments for a boiler service arranged through the home insurance policy. Lied and made silly excuses. Surprised they're still in business. Wanted to give NO stars, but the review site wouldn't let me ....

I wouldn't recommend this company to my worst enemy. Our central heating stopped working, we phoned our insurance who told us to use this company. Said they would come Saturday, stayed in , didn't come. Said they would come Sunday, stayed in , didn't come. Difficult to get hold of anyone no one answers the phone or responds to messages. Eventually an engineer came out the following Sunday said we needed a new pump, said he would order it and would be here middle of next week. Wednesday came and went then Thursday came and went no word from the company. Friday got hold of someone who said the part had not arrived . I pointed out that any plumbers merchants would have the part. They said probably be in Tuesday and they would phone , guess what no phone call . The insurance company apologised and told us to get our own plumber which we did. Wasted nearly 3 weeks waiting for this company. I'm surprised they are still in business.

Boiler started leaking on Thursday, rang eSure who passed my details to KM. They promptly rang me to tell me they could come out on Friday.... okaaaay so no heating or hot water and I’ve got two small children. Engineer came Friday afternoon and he needs to order a part, we are apparently priority with having no working boiler and kids. It’s now Tuesday and I’ve heard nothing! Called eSure again to find out they’ve ordered the part but there is no eta of when it’ll be arriving or when they can fix it. Great!!! Can’t get through to KM and nor can eSure to get any updates. Awful company!!

Now waiting for my 4th visit from this company with no resolution in sight. Never ever answer the phone, never call back and are never prepared for the job in hand despite photos being taken during 3 previous visits. Avoid!!!

Been waiting for an engineer since our insurance company logged the job. Still no response and been given 2 numbers to call and neither of which get an answer. Waste of time so sat here still freezing and no hot water since yesterday evening. Avoid at all costs. Been reported as well to the insurance company for incompetence.

Absolutely terrible. They sent an engineer out to fix a leaky boiler, after which the boiler stopped working altogether. Another engineer came out the day after (Monday) and told me that the boiler was no longer working as a result of the previous engineer over tightening a certain part. They ordered a new part, and told me it would come the next day and some one would ring to let me know. The following day, after having taken the day off work no one shows up. When i ring, they say the part is not available and that it will come tomorrow (Wednesday). Don't go in to work on Wednesday and i have the same issue. When the engineer finally comes out (The following Monday) he replaces the part, and within 15 minutes of him leaving, the boiler has broke once again. When i rang and told them this, they said someone would be out the next day. Lo and behold, no one does come out, and once again I'm told they will come out tomorrow (Wednesday). Once it reaches 3 o clock and no one has turned up, i ring to find out that the engineer has decided that my boiler is no longer "economically repairable" and that it should be replaced. An assessment that was not made when the engineer came on Monday to replace the part, and made without having even come out! Turns out the problem was to do with power not going to the boiler, which has now been sorted without having to replace the boiler. So no thanks to them, i would have replaced a perfectly functional boiler. Horrendous to deal with! Shoddy customer service!

They clearly take on to much work more than the company can handle, this is obvious by the contractor engineers who they have to employ as they can not keep up with the demand. The engineers, they take second guesses as to what the issue maybe and replace parts they do not need to And they will happily bill for it. (I know they are not needed because The issue remained exactly the same.) 4 separate occasions I had them come out to replace parts which did not work, on the 4th occasion they simply said "I do not know what the problem is Ill come back on Monday and ring the tech to help." I get a phone call on the Sunday, "I'm sorry the engineer is not coming as he does not Know what the problem is so we will organise a technical specialist to come see". I hear nothing for 4 days coming up to the 4th week). This is highly frustrating as You are immediately put on hold when you call them and you stay on hold for an hour only to be cut off with a voicemail stating they are closed, there opening times are 9am-6pm Monday to Friday (This phone call was at 1 PM on a Thursday) When you call back, wow turns out they are open however you are back on hold for yet another hour. Clearly They can not handle the work load. I call them today only for the 'owner' of K&M to answer, already with an attitude. After barely listening to my situation he fobs off my claim with every excuse he could think of, despite giving me information they are sorting this. 1. My policy no longer covers this as I've hit my limit (I already explained I spoke to my insurance who agreed they would cover this because the service has been so terrible and put notes on the system) 2. You have hot water (I can turn the boiler on and it switches off if you turn a hot water tap) 3. Your boiler is 15 years old "I personally wouldn't have covered this if I took the first call" (My boiler is less than 10 years old) 4. We simply don't cover the problem you are having 5. Repeats number 1 "Yes your fan probably cost around 200quid anyway" (£70, I checked) so your policy won't cover anymore I had to re explain how its confirmed my policy will cover this. I was advised by the lady on the phone (who is the only afternoon worker) that she will organise a specialist, the owner denied this and refused to speak to the lady in question and kept repeating "I re-assure we are not sending anybody out for you" They do not have the facility to listen back to these calls and the owner simply will not speak to the woman relating to her lies and fake promises. I called this company a joke to which he unsarcasticly replied "I know". I honestly would not recommend this company and I advise any insurance companies looking at this to take your business elsewhere, they are terrible and the owner makes zero effort and is completely rude. If anybody else is looking at this, don't expect your boiler to be fixed over winter. If I could put 0/5 stars, I would.

Great service from (Jim Robinson) great advice leaving a happy customer! Highly recommend 😊😊

Very happy with their services! The issues with my central heating system were repaired quickly and with no fuss. Very friendly engineers too! (Jim Robinson if I remember correctly). Would definitely recommend

Excellent team - very friendly. Highly recommended.

Disgusting service! Clueless engineers and no shows! A company who think it's amusing when you book numerous days off work for them not to show up! When they do turn up they will have ordered the wrong parts. Not to worry as I've been told "it's just one of those things" that seems to be the engineer catch phrase. I am currently in week number 3 of having no hot water! Cowboys!