Alliance homes

Dilettant, unprofessional company. The level of lack of care is unbelievable. Hopefully never have to deal with these ever

Really unpleasant members of staff to deal with. when I moved in 5 years ago they tried to understand and assist you now they undermine you and tell show you the court room. The tenancy officer I have seems so arrogant to the point its embarrassing to even talk about your issues as your made to feel like an idiot.

I have been driven to utter despair for almost nine months. The staff are generally good. However, false and anonymous allegations of "indecent exposure" is a bridge too far. It is a tediously long story, but I will just mention that a member of staff reported me for chasing my dear Chico ( an ADHD chihuahua), wearing underpants and a kimono ( a relic from the many years I lived in Japan)....I mean that I was wearing underpants and a kimono, not Chico. This was anonymously reported ( wearing a kimono and underpants) as " indecent exposure." But to reproduce such a false allegation, in print, is a criminal offence. Things have been worse since then, and I wonder if some insidious action has been to blame. But I am not involved in a remake of Roman Polanski's "Chinatown." Now they have sent me a tenancy repossession letter! I was assaulted after chasing my Chihuahua, to keep him away from an evil neighbour. Chico ( and this is normal among dog owners) caused me to panic, and I said: " I'll kill you " ( even though I love him.) The scum, who's lied for almost a year, came out of his hair, and assaulted me. I dialled 999, and two police officers arrived and handcuffed and arrested me! "" Alliance" will probably be the the death of me. I have eight health problems.. Update. "Alliance Homes " have proceeded to take me to court, requesting " termination of tenancy." Good luck with that. False and libellous allegations have induced apocalyptic rage in me. You will regret it.

Absolutely useless i have an issue with my next-door neighbour who is a Alliance homes tenant he continues to feed the birds which has encouraged rats & pigeons, the rats have created loads of damage in my garden the pigeons are leaving there mark everywhere it comes to something when you cant put washing out on the line. I have had to get Environmental health involved as Alliance homes wont do anything they don't return phone calls so I will involve the ombudsman and make a formal complaint regarding the sub-standard performance from them.

A Mutual exchange had been delayed by Alliance due to a mistake made by 1 of their staff. No response to emails or calls that i have made, Tenancy Officer, Exchange Team have a level of Ignorance that knows no bounds. Left hand does not know what the Right is doing. SHAMBOLIC SERVICE

I hosted Ukrainian refugees for 18 months in my home. I spent a lot of money to help them transition to the UK and to make a traumatised boy happy. I'm very proud of what I did for them. Then they moved into an Alliance home.....heating completely inadequate and insanely expensive, mould, absolute filth in the communal areas...they've become stressed and spent all their savings trying to pay off the ridiculous energy bills and are STILL left in a mouldy flat. Alliance have done NOTHING despite repeated attempts from me and my ex guests. They've experienced the care from me, and the couldn't care less from Alliance. I repeat....refugees for goodness sake.

my sons ceiling collapsed and they come round and put this piece of wood on the ceiling. rain poors through every time it rains and he has several buckets in his lounge.. HOW IS THIS ACCEPTABLE. your happy to put his rent up and take his money but won't repair the leaking roof.. you should be ashamed of yourselves

Although we (tenants) pay for rent and service charge every month, repair requests and reports of safety are often "being hold" or even "not available to review without any timeline" due to their lack of staff and budget. If we ask them about any terms or legal grounds, then they rush to terminate conversations. Very disappointing

The landlords have been fantastic, sorting out the fire safety in the home I live in.

Do nothing about antisocial behaviour drugs or criminal activities,had our proprty non council smashed up by their tenants if I could afford to move I would ,last two weekends police here ,obviously you can behave badly and do drugs and be threatening to all you're fine you won't be evicted with alliance

Staff members are rude and unpleasant, unprofessional. The flats walls are made out of paper. You can hear everything neighbors are doing. My uncle rents a flat and can hear banging on the walls all night long... The Staff Don't care about your well being they Just take the rent money and Run. NEEDS TO PROVE CUSTOMERS SERVICE SKILLS

Horrible company and wish they would review their staff more carefully.... Well done council for getting into bed with them 👏🏻

Changed my review from a five star to one as things have got worst asked for things to be done by them and they haven't been done also very rude call centre staff who treat you poorly and chat to you like your an idiot.

Have a leak, I think it is still not fixed. Not just affecting me but whole block of flats. Called and emailed a few times. The problem still on going. They send out different workmen each time. And they do not communicate with each other or Alliance Homes properly. They turn up without arranging time. When the problem is outside. Where there is access to property. Over four months since raised this issue with leak. People sent out either say it is caused by different problems. Or say not sure what they have turnt up to fixed. It's stressful dealing with them. When they do not contact me to sort it out. Now have damp in kitchen due to leak. Which is spreading across wall. It won't dry out or can be treated until leak is fixed.

Lose paperwork and blame you for it. We have been dealing with Lewis Harper for a house swap and he has managed to lose 2 emails and some paperwork that was signed for by alliance homes when they received it. The paperwork "lost" contained sensitive information like bank details and personal info of two households, and they refuse to take any responsibility for the loss. Utter shambles.

Work men are useless and never do jobs properly! Can’t fit a shower rail and can’t fix a leak, Leaving my home worse than is was in the first place! And on top of that Alliance homes don’t hold the workmen accountable and don’t fix the problems and just fob me off. Awful company with awful morals.

I CALLED ALLIANCE HOMES FOR A REPAIR AND WITHIN 30 MINUTES THE REPAIR WAS DONE, EXCELLENT QUALITY OF SERVICE.

Lost my front door key. Phoned up and within 2 hours they had changed my lock and gave me 3 new keys. Very impressed by this level of service. Lock changed in 10 minutes by a lovely man. Very happy tenant. 😊

I would of put no stars if I could ment to replace my blind n wana give me the run around after receiving an email confirming that they will replace it so I've been sleep deprived for 3 weeks n then want to take 3 months to come fix a door that keeps locking me in a room n 2 months for a bathroom door that won't close so when peoples mental health deteriorates I hope they can manage the legal outcome

It has taken Alliance homes one and a half years to come and sort the serious damp issues in my bungalow. I am not happy with them.

I have lived in my home for 15 years and for the past 5-6 years, the damp in my home has significantly increased. As a result of this, I have sued them once and won. I have complained continuously about the black mould and my walls are so ridden with this, the walls are crumbling. I have cleaned this hundreds of times but it just keeps coming back. My health has drastically declined and I am severely asthmatic and so has my sons and my daughters. They have been in to take pictures and nothing else has happened. As long as they get their money I don’t think they care. I am now in the process of contacting my local MP about this and I am willing to take this further by going to my local paper. I have contacted the BBC and I have been contacted about them coming in to take pictures and interviews about how this has effected both myself and my family. I will keep you updated

Have never been able to communicate with. Are slow with responding. They make commitments to come out to the property to inspect damage and then do not adhere to these commitments. Wasting my time, taking time off work in order to facilitate their appointments.

Thank goodness I rent privately. My partner and his daughter are "housed" by this company. It's a disaster. Poor facilities, poor accomodation. My partner moved into new property electric shower leaking and dangerous. On moving Alliance agent recommended removal service. Didnt turn up despite being booked. Said he forgot. Do not book removals with "Lee" unreliable. As are the entire firm. They do not care about their clients welfare, unless in their little clique. . Just appalling. Ignore complaints. Properties not fit for purpose in this day and age. Money grabbers that's all. They have no empathy and consideration. Very very disappointing.

84year old step father had to suffer after losing my mum , got flooded from above property had to be left over night with no electricity in kitchen and bathroom or heating back in winter. Now also having to breathe the aroma smell from above property (dog urine) to which has been notified as AMONIA trouble Being he has no sence of smell. STILL NO HELP

2 days of water pouring thro the ceiling into a vunerable persons flat and no reply or answer from phones in 48hrs.. I get its Xmas but y is there no emergency provision? It is the 27th not even Xmas day!

Bad bad reputation should be here really, you are sticking people to your bad new builds and getting rent from them and if your typical new build achieve fungus you are not there to help or relocate from your fault, people getting a health problems cuz you probably donno how to build a homes! If you are saying fungus appear because of the location or because cooking ha ha ha!!! So stop building there a sheds as people paying money for it a month!

very not nice people. We live in a new building rented from them, which is falling apart, there is a fungus everywhere. They investigated that there is a lot of humidity by drying clothes at home, we dry clothes because we do not have a balcony and a garden and we have a 2-year-old child, we often need to work clothes. the doctor diagnosed that I, my wife and my child, have skin infections, cough and headaches, stuffed noses by a fungus. Damaged clothes and furniture.

Good accommodation fair rent.I am happy living with Alliance.

Went there for AGM meeting very nice

They take ages to sort things out if they can be bothered at all . The ATTITUDE sometimes leaves a lot to be desired , I've reported problems lots of times and got nothing but excuses and it seems that some times it depends who you speak to as yo what your told .........! Nouthing is consistent ....Ive been waiting moths for jobs to be done ...quetys to be sorted out . That's if they can be even BOTHERED AT ALL....! So long as thet get the rent that's all they seem intrestefiin in . It's become worse in the last 3 years. Which is a big pity because they promised a big inprovrmrnent from before ......STILL WAITING.. ......?

Brilliant organisation that supports many people to become and stay independent. I personally was assigned a support worker and was given second hand furniture for my new flat. They help many people.

Very poor NO PARKING AVAILABLE IN CARPARK NO ONSITE DISSABLED GET ETHER. LOTS OF CONSTRUCTIIN TRAFFIC

I have nothing but praise for the staff at alliance . The repair team are great , and always do a first class job . I do like the system of them sending texts or phoning to keep me up to date with the current repair job , it saves a lot of time and makes sure that people are in when the tradesman call at the house . Thanks .

Could do better for public

I find the staff really helpful and understanding

Had an inquiry about products used on my home. The young guy I spoke to was very helpful and went out of his way to find out the information I needed.

Don't listen to housing complaints and repairs are a joke

Very helpful