Westward Energy Services Ltd

We had a boiler service with Westward recently, the engineer was very friendly and the communication from the team was excellent.

Such a shame to be leaving a review based on experiencing an extremely dangerous and aggressive member of staff driving a company van out on the road. Disgusting representation of the company, I would not use this company or recommend it based on my experience today. Completely uncalled for, it’s likely the driver of this van will cause a serious accident or even kill someone if he isn’t stopped. I will definitely be reporting the incident to 101!

Out of hours service not so good, took 3 attempts to get through & nearly an hour on the phone before they finally answered, my 72 year old vulnerable mum had a leak in the boiler, the guy was out within 20 mins after finally getting through & promised her to be back 1st thing in the morning to repair it, my mum has sat in a cold house for hours & no sign of an engineer until I rung & told them. I'm not saying they're rubbish just their out of hours service is shocking when they don't answer the phone

Moved in to my disabled flat had a problem whith shower over the new year which pump and memory board was causing major problems had a fantastic response today from paul who's been whith westwood for 28 years you sir are a credit to your company very noligble polite courteous and friendly thank you so much for the repair paul lets hope you stay for another 28 years 👍

After spending a very stressful weekend waiting for an engineer to look at my boiler a wonderful youg man came out. He was very professional and personable. He explained everything to me and checked everything.i have been with Westward energy for the last seven years and have always found them excellent to deal with.

When a company allow there staff to rip people off after starting a job and refuses to return to complete the job after being payed cash in his hand full payment using excuses like sorry your spare bathroom isn’t finished but I tried to kill my self yesterday and my niece has had a car crash then getting violent and abusive over text message and you ask the company for help they say on the phone they will get a manger to call you back and they never call you but you have to put up with more abusive text messages from Jason saying his bosses say tell them to not call us fabulous company I must say Stay well away if you want to be treated with respect

Do not use this company. I feel it is very important to warn anyone thinking of using Westward Energy Services to think again, as they employ a guy named Jason, who is a full on cowboy builder/plumber. The worst thing this company did was blatantly lie to us in saying that they would help us and get back to us. They never once phoned us back or helped at all, only ignored us. Jason took £890 off us and left our en suite shower completely unfinished and in a state - see the pictures/videos taken. He left a hole in our ceiling, no plinth to go at the bottom of the shower tray, smashed our shower trim, hit our toilet away from the wall, put sealant all over the place and broke a few of our tiles, which he insisted we had to replace. Jason also ignored messages/calls, didn't even try and book in a date to finish the work and also became very aggressive towards us - swearing and childishly using exclamation marks/capital letters throughout his messages. He refused to put right anything he broke and refused to finish the job; at the same time he also refused to give us any of our money back. We have still not received a penny back from him for leaving our shower looking like this. I would avoid this company because they are clearly happy to employ and defend deceitful cowboy builders like this.

Harry the heating engineer along with Lisa on the switchboard were absolutely awesome, never had a bad experience at all. Well done

First time using this company. Wat a first class team. From the people who we spoke on the phone to.The guys Rees and Harry who came out to do the work. 10 out of 10. Polite. Respectful. Helpful and clean working. Fantastic . Would recommend to anyone . Thankyou

I am updating my first negative review. I did book a service and they never showed up or communicated, hence the bad review. Since then they rebooked my service request to a week later and arrived punctually. The engineer Daniel? was very friendly, professional and clean, we hardly knew he was there. Would have been 5 stars, but due to the first glitch I can only give 4 stars.

Avoid like the plague. Left a 94 year old with no working boiler, requiring a 3rd party 'proper plumber' to come and fix all their mess and get all working. Just avoid!

Absolutely amazing company, Jason has gone above and beyond trying to help with my boiler, can't recommend them enough

rubbish customer service ! booked a appointment for a boiler service never turned up , no phone call to say why ,had to ring them and was told not coming where going to take out a service plan but not now .

No heating for 3 days can't contact them even though it says open 24 hrs on their website No emergency number

My mum is 86, she has been let down on two occasions. Westward promised to come and repair her boiler, but sadly she had been left without any heating or hot water. Appalling service. Stay well away from this company.

Had an emergency call out past midnight, a worker came round called Westley fixed the problem, was very polite and friendly even though it was really late. Thank you so much.

We've had several engineers to our home over the last few years and cannot say a bad word about one of them. We had Alex down on the 14th of November. He phoned us beforehand to let us know he was on his way over. He was easy to talk to, very kind and polite (he took his shoes off out of respect which I really appreciated as it drives me mad having muddy wet footprints on the floor!) We asked if he could check the radiators in the bedrooms and he ended up checking them in all of the rooms and made sure they were all working fine. I would also like to mention I have spoken to Lisa several times on the phone and she has always been so helpful and understanding if we've had to rearrange an appointment due to work.

We recently had our Boiler and gas fires serviced. The engineer Kevin was very thorough and did a very professional job. He was friendly and filled us with confidence of a service well done. We’d definitely recommend Westward Energy Services Ltd to anyone.

Dreadful. Don’t fulfill their contract and as a result had a dangerous boiler. Managers don’t want to speak to you when there’s an issue. Telephone staff are lovely as are engineers.

Mike came to repair my boiler this morning. Really friendly and polite and did the repair really efficiently. Thank you

Fantastic service from Westward. Mike completed a powerflush to our heating aystem and it has never been so warm. Many thanks kieth

Very helpful

We've had a domestic service and repair plan with Westward and the service has been first class. Prompt response to call-outs and friendly, able, staff. A recent visit by Mike to conduct bathroom plumbing repairs exemplifying all that's good about them Turned up bang on time, carryied out the jobs swiftly and efficiently, with a smile on his face

Friendly engineers, very quick to come out and repair my boiler. Great service .

Engineer came to service my boiler which is in the outhouse in the garden. He left my back gate wide open despite being aware I have dogs. I'm a wheelchair user and when he had left, I let my dogs into the garden as usual. Due to him leaving the gate open, my assistance dog, and my rescue dog escaped, and my wheelchair isn't fast enough to keep up with them. It could have been a lot worse had we lived on a main road Surely it's basic common sense to shut a gate behind you?

Thank you Westward Services for the prompt excellent same day service I had for my leaking boiler. Must mention the friendly helpful office staff Mel, Lynsey Nicola and first class engineer Mike for his polite professional manner Highly recommend Thank you once again

Great fast and friendly service would highly recommend

I have nothing but praise for the super fast service when my boiler broke in the middle of winter. Friendly engineer and very helpful office staff. Thank you so much.

Great service and very helpful staff

Excellent service, friendly efficient plumber, highly recommended

Routine boiler service carried out by Mike (Swansea branch) he was so friendly and efficient, always a great service with westward, Thank you!

First class engineer, office staff very accommodating. Mike is a very knowledgeable engineer. Highly recommend.

Office staff were great in booking my boiler service, the engineer mike was fantastic, I've used other companies previously and never received service like this. Mike was very polite / professional and so easy to talk to. He treated my home with utmost respect and his work was so neat. He even talked me through using my boiler to get the best efficiency from it. Have recommended to family and friends and will not look elsewhere from now on. If I could give 10 stars I would 🌟 Thanks westward!!

First class service! Thank you 👌

Engineer was so friendly and helpful, my boiler finally works!

Very bad experiencei had an engineer come out on a emergency and the attitude was appalling my boiler still not fixed keeps flashing reset every Hour and the boiler sounds like a kettle boiling away and that's when I ring up speak to lady at around 21hrs last night and her attitude was just keep pressing the reset button that way it don't become a emergency as I have hot water and heating that cuts out after 1hour because the boiler knows there is a fault and the lady wouldn't call an engineer out always remember the people on the phone aren't gas engineer and they should listen to the people as we are telling them there's a fault somewhere they should bring back Colin laver a much better service

We had a leak in our boiler and within half an hour we had an engineer call out to our home a Mr Conway isolated the situation asap and couldn't do enough for us, we have had other companies call out in the past but Mr Conway went above and beyond, an absolutely great engineer and should be highly praised for his work professionalism by your company, and just a great person in general I hope Westward I will show him this review as people like this should be praised for the great workmanship, we need more professionals like this in the industry, thanks again to Mr Conway and Westward energy services

Great service, very friendly and helpful staff. Would 100% recommend!

My elderly parent’s boiler broke last week so I called Westward and the lovely lady on the phone managed to send an engineer out the same day! Was a very reasonable price and the engineer wore full PPE so my parents felt very safe. Would DEFINITELY recommend.

Very responsive, they fitted a new boiler within the next day. 👍

Extremely helpful, great cup of tea.

Very rude person pig of an attitude till he discovered I weren’t alone and a male was present in the house very intimidating housing just took this company on to work on boilers beware not a nice experience for anyone venerable

One of the employees was abusive and rude to my partner today, because he couldn't access the meter because she is storing furniture for her son, even told her he can get her evicted, scumbag, wouldn't have spoke to her like that if I was there, complaint gone in, bullying a lady who was on her own.

Very friendly staff

Recently moved in. Taken an annual cover plan with Westward. They are easy to contact and very friendly staff.

We had used this company for a few years now and have the platinum cover. I honestly cannot say how glad we are that we have this cover they have been an absolute godsend especially when our heating and water packed in during the really cold spell in January. Every employee I have spoken to or have called at the house have been both friendly and professional. I would highly recommend this company and the platinum cover to anyone. Keep up the good work guys! If only every company was like you!

Fixed boiler, same day service! Highly recommend as I am really pleased.

They serviced my boiler - engineer was really friendly.

Couldn’t have had a better service. New Worcester Bosch fitted for a really good price. Really friendly and in full PPE. Thank you, can’t recommend enough.

Great friendly service. Highly professional

Been on their Gold Star plan for years now. Always helpful and always quick to respond to my queries.

Great experience with Westward Energy. Engineers in PPE and felt very safe, they installed our new worcester bosch boiler at a very competitive price. Arrived in good time with lovely service and good end result. Definitely recommend.

Not very good

I would give no start if possible the woman on the call was so unprofessional she would cut you off half way thought what you where saying and they when you say about it she hang up on you So i had to call back as this issues with boiler being going on for a week now and still not fix it

My name is Mrs Barbara South and recently have needed to call out the engineers to fix a problem I kept having with the boiler. I must have called them about five times and every time they came as soon as they could and got the boiler to work. They were so pleasant and helpful. I would like to take this opportunity to say thank you for the excellent service I received from you.

👍

The Staff here are very helpful

Unprofessional, disparaging conduct on the telephone when making arrangements for a call out and failure to keep a promised visit meant three days without a working boiler, heating and hot water. Dismissive attitude and offensive treatment by supervising staff member overheard in the background whilst talking to a customer service advisor. My insurance company will now be examining how fit this company is to provide call out cover on their behalf. Appalling.

I could not believe this companies attitude over the telephone, the discourteous attitude was just unbelievable. So only choose this company if you want to be insulted on the telephone, given the run around and made to feel there inability to keep a promise is your fault. Diabolical.

Had someone come to pressure test and fill my heating system, was told by the engineer my fan needed replacing which was fine but he then tried to convince me that for the cost of the fan replacement I should replace the whole boiler so did not go ahead with having the fan fitted by the engineer and had another firm come do the work.

Had a lovely man called Peter come to do my boiler service today made him a cup of tea and he was so chatty and friendly made me feel so comfortable thankyou Peter for the excellent service!

!!!Please avoid at all costs!!! Mother’s been a gold member for 16 years. Had a service 2 weeks ago and was told that her boiler was condemned. Gas turned of so no heating or no hot water. She was left with two tiny heaters to heat a 3 bedroom house in winter in wales. My mother had a stroke 6 months ago and the extreme cold is giving her muscular spasms. Someone came out a day later to conduct a survey and my mother was told as the system is obsolete it can’t be fixed and she would have to pay for a brand new boiler. Why has my mother been paying for Maintanance on a boiler that can not be fixed?? One week later and still no quote, I had a phone call of a manager full of appolagies, I explained that I am not interested in any apologies I just want the quote so I can decide what the next best step for my mother. We ended the call with the manager taking my email address and telling me he would send me the quote that day. One week later (today) and no quote. I called Westwood up and explained that I wanted to speak to a manager and find out why the quote still hadn’t been sent, it’s been two weeks and my mother has been left in the cold. At this stage my mother and I was not interested in the quote and wanted to cancel the policy, we just wanted to find out what the excuse was for not sending the quote. A very rude manager came on the phone and told me that he hadn’t sent my mother’s quote as he didn’t like the way I spoke to him on the phone. So effectively punishing my mother because he didn’t like me being forthright with him on the phone. What a disgusting attitude!!! He then hung up on me. I have already phoned the local newspaper and they are running a story. Please please avoid this company at all costs!!!!

They were replacing a fire for me it took 3 attempts the first man the workmanship was disgusting a new man came out Kevin 're measured the fire as the previous was to small said it can take up to two weeks 6 months later he was back to fit the fire he provided a fab service the company itself disgusting I can't believe how long it took the office was not helpful giving me lots of excuses I won't be using them again but as my landlord is with them don't have a choice but alwaýs check work after it's completed anyway thanks kev for your workmanship

After a bad start to my boiler problem. I can now say that it has been resolved between my son and contracts engineer who was very professional. Two engineers named Matthew and Christian carried out the installation of the new boiler who were exceptional. I expected mess noise upside downs. But due to their professional work ethic I was gladly surprised. Thank you for your services.

Today i had my boiler installed by Westward Energy Services and from start to finish there professionalism shines through. The staff within there office are helpful and there engineers had the experience needed to work past what could have been a difficult job. I give Westward 5***** and will certainly be getting back in touch with them if there services are required.

I'm not one for leaving feedback but i can fully recommend Westward as a reliable company with experienced engineers. Today my boiler broke down and within 4 hrs an engineer was at my door to check the fault i had reported. He diagnosed the problem and repaired it with van stock he had. My boiler is back up and running all within the day. I just wanted to say thanks Westward.

Who you going to call ? Westward !

Had two appointments now and still no engineer has showed up when appointment has been made. On two occasions I have lost money/hours in work whilst waiting for them to call to my home. I was told someone would be with me this morning (first call) 8.30am I waited until 9am then phoned the office,they told me they couldn’t contact the engineer on his phone,therefore he must me driving and he is “probably” on his way. I then waited another 30mins and called office again,they put me on hold and called the engineer, they then said he was running late(how can he be running late if I’m his first call?)and would be with me in 25-30 mins without fail. I then waited another 40 mins Guess what! Still no show I have now had to leave and Go to work And probably come home to a card through my letterbox saying I’VE missed him, this is unacceptable When I ask for a specific appointment time,they say only am or pm available What about people who work 7 days week? Just give me a time and day SIMPLE!

I've just had an engineer out to do a routine service and I cannot fault the commitment this man has for his clients and his job. I've had about 3 engineers out over the past few months because I was having issues with water temperature etc - this guy spent the best part of 4 hours yesterday to find the source of the issue where others have walked away saying its fine when it wasn't. Absolute respect to this guy and his dedication to sorting the issue. Thank you so much :)

I have only admiration for this company and the standard of service they provide. The are most welcome to carry out work for me any time.