Greenfields Heat & Power Ltd
4.8(47)Penrith • OZEV authorised installer • RECC




About
Greenfields Heat & Power Ltd is based in Penrith and takes on both domestic and commercial work. They fit EV chargers, solar thermal and battery storage, and they look after heating too, from boiler servicing and installation to central heating, underfloor heating and heat pumps. They also carry out PAT testing.
Services
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Solar thermal installation
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Reviews
4.8
Greenfields Heat & Power Ltd customers often describe the service as professional, friendly and helpful, including work on heat pumps, boilers, solar panels and bathrooms. Reviewers also regularly mention good communication, prompt responses and punctual, tidy workers who clear up after themselves. Individual reviews praise staff for being patient, clear in their explanations, courteous and going the extra mile on difficult jobs. One reviewer describes poor project coordination, mess and shoddy subcontractor work, and says a leaking radiator was ignored after the final bill was settled. The positive points about customer service and communication come from several reviews, while the criticism is one reviewer's account of their own installation.
Excellent service by Robbie
Greenfields have recently installed our new bathroom. A job which took longer and threw up more problems than originally anticipated. The lads on site were positive, conscientious, professional and extremely patient in the face of a number of difficult and unexpected issues, especially Robbie who we would like to particularly thank for his hard work. Jessica in the office was approachable and we felt she always had our best interest at heart when we talked to her. Thank you to everyone involved.
The team at Greenfields are always helpful. They not only service my ground source heat pump but have been a useful source of knowledge and advice in the past. I would have no hesitation in recommending them.
Will did a brilliant job servicing our boiler this morning. He was punctual, professional, and had a lovely, jolly attitude. He was also incredibly patient and kind with my Dad. Highly recommended!
Professional service is easy to deal with and does the job well. Far superior to the previous cowboys. Plumber Robbie diagnosed the problem accurately and he tried all he knew to fix it. I really appreciate that, even if it was 'unfixable'. He gave really clear explanations of the issues and had the patience to explain the his workings. The new heat pump installation went smoothly with Robbie and Nigel who went the extra mile to complete the work on time. The office backup of Jess, Rachel and Sarah are excellent at the admin side so all goes smoothly including the provision of extensive documentation for the new system. I would be happy to recommend Greenfields based on my experience.
Excellent service, good communications, prompt response to requests. Couldn't ask for more
Prompt and efficient service delivered by personable people.
Excellent response from Greenfields to a leak just before my holiday, William was really helpful and Sarah too. Thanks Greenfields 👍
This company has always been very helpful and offered a great service
I have worked with Greenfields for many years in both my business and home. Their customer service is exceptional and I can highly recommend them.
Greenfields recently fitted an air source heat pump and some new radiators for us. Their customer care, especially response time to queries is second to none. The team who fitted the system were always courteous, pleasant and helpful. We are delighted with the installation and highly recommend them. Huge thank you to Greenfields, especially lovely Jess!
Greenfields recently fitted an air source heat pump system for us, providing an excellent service from start to finish. From Jessica and the office staff to the Nathan and the other engineers on site everyone has been really helpful, friendly and professional. Would highly recommend them to anyone looking for a top quality heating project.
We had Greenfields attend our property to take a look at the pre-existing solar installation which was installed before we moved in. The customer service I received was some of the best I have experienced locally, and the engineers' time keeping was spot. We wanted a service, an undertaking of any repair work off the back of the service and an overall familiarisation of the system. We got everything we wanted from Greenfields visit and would definitely recommend them.
Thank you for the great job you did last week. It certainly was not straightforward switching water tanks and radiators from the Aga to the new tank you fitted (all sorts of weird and wonderful plumbing and controls to investigate and sort!), but your engineers were professional and courteous and got the job done with the minimum of disruption. Punctual and kept us fully informed throughout, I would have no hesitation in recommending them.
Greenfields installed and have maintained my heat pump system to a very high standard. Support has been prompt, efficient and friendly.
Greenfields fitted our central heating and solar panels. The workmen were efficient and friendly. Any mess made they cleared up before they left and any problems we had they sorted out. We are very satisfied with the work they have done and would recommend them.
Thanks to Sarah for sorting the jobs out fast and efficiently.
Sarah was a great help when I called up the office with an enquiry
Very professional service. Friendly service from Sarah as well.
Excellent customer service, job well done would recommend.
What superb service from Greenfields Heat & Power installing our electric car charging point!
Brilliant company.. RACHEL was extremely helpful on the phone with my query. Very friendly & easy to chat too. 10/10 😊
Have been using Greenfields for over 10 years on a variety of projects in London. Great expertise and service. Highly recommend
Excellent service from Greenfields. The service engineer (one of the original installers of the heat pump) arrived on time and completed the service in a professional manner. I would recommend Greenfields for the installation and maintenance of Nibe heat pumps.
I worked with Greenfields on our Cottage near Ambleside for solar panels and retrofit of the Cottage with a heat pump. Commissioning the heat pump is difficult but they always came back. I used them for 12'solar panels and batteries at our house in Sheffield great near job and all operates brilliantly. A very good company to work with.
I’ve been using Greenfields for a number of years now. The quality or work is exceptional. They are always super responsive to my hour in need! And the skilled tradesmen are very professional. There really is no better in this space. Would highly recommend.
Great service. Sorted out a tricky job which definitely needed them to go the extra mile or so. Chased suppliers and offered support and advice throughout the job as well as keeping us informed about options , time scale etc. engineer pursued difficulties and resolved them. Tidy, efficient and friendly. No problem saying that Greenfields are certainly worth having as number one on your list to consider.
First class service from start to finish. All staff friendly and polite. The system installed is quality and any questions have been answered and explained in full.
Greenfields were amazing. Delivered everything they said they would. Any problems they are always happy to help! Would highly recommend to anyone.
Had no boiler and Greenfields were amazing at installing the new boiler in less than 48hours. We are long standing customers and they have never let us down. Thank you to all the staff who were very professional and considerate. They also support business as well.
We recently had Solar PV installed by Greenfields and I must say from start to finish in was hassle free. I found them to be professional, tidy and turned up when they said they would. Rich was a joy to deal with and I would not hesitate to recommend this company.
Outstanding service from start to finish. We were uncertain on what we wanted but after speaking to Richard he explained in as simple terms as possible, what our options were. We ended up going with a battery system in the end. The lads were extremely helpful even putting up with our constant questions and were very tidy throughout the 4 days. I couldn’t recommend Greenfields highly enough.
Installed instant boil tap. Very fast service and great price. Would recommend
Called green fields on the morning, swift response. Had a plumber round that day, tap was fixed… I would highly recommend this company to anyone!
I highly recommend Greenfields Penrith for ASHP and solar panel installations. Their exceptional professionalism, expertise, and commitment to customer satisfaction have left me thoroughly impressed. If you are considering renewable energy solutions, I encourage you to choose Greenfields Penrith - you won't be disappointed.
Great service thankyou
Excellent work and customer service
5 star service Great communication
Excellent fast responsive service. Would highly recommend. Thank you.
Great service over the last few days from greenfields. Called in the morning to attend an emergency job, the job was passed on by the office and a team of lads arrived in the afternoon, the job was completed within the hour, in a friendly, and professional manner. The work was checked over on completion and all work was to an excellent standard. Someone called in the next day to ensure all was working well and we were happy with the work undertaken. Would most definitely recommend and use again. Thank you.
We called with a problem and a plumber came early the next day. Another came the next day and fixed the problem. They have always been prompt and good.
Greenfields installed a ground source energy heating system and solar panels. No quibbles with the equipment. The Greenfields management showed a shocking lack of care when it came to coordinating the project and dreadful customer service following the commissioning of the system. Fortunately for us, the heating engineers installing the equipment were very good, but I gather that they have since left the firm due to mistreatment by the management. Greenfields failed to show any control over the sub contractors who caused an endless string of problems (broken slates, unacceptable levels of mess, pollution of the adjacent river, shoddy work). Once the final bill was settled Greenfields showed no interest in sorting out teething problems. The final straw came when a leaking radiator was reported to them and they ignored the request to fix it. I even sent photos of the faulty valve, which needed to be replaced (they denied getting the email...hmmn!). After two weeks I engaged a plumber to do the job and sent Greenfields the invoice. They refused to pay it. I have spoken to three of their employees who left the firm and they all tell me that this is typical of the Greenfields management approach. I would encourage people to go ahead and get a renewable heating system for their home, but I would also strongly advise them to avoid Greenfields.
Area
Opening times
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 3:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- OZEV authorised installer
- RECC
- Domestic work
- Commercial work
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