Expert Trade Services Limited

3.7(26)Newcastle-under-Lyme • OZEV authorised installer

Reviews

3.7

Mags K.Sept 2026 · Google

DO NOT USE .... NIGHTMARE!! UPDATE: It is now 17/09/2026 and after several requests I have still not received an invoice/warranty for work done. I have found that Stephen Price is also connected to SNJ ELECTRICAL SERVICES LTD, although he has tried to hide his connection, he is not THAT clever. I have now reported this to HMRC, TRADING STANDARDS and NAPIT. All I wanted was an invoice yet this has not been forthcoming, Stephen Price is not a reputable, professional. Original review: We used Expert Electrical Services to fit air conditioning in 2 rooms. Steve Price the owner, said it would take one day to complete the job. We booked him in for Thursday 30th July. He rang us 2 days before to say he had not been able to obtain the trunking and tried to postpone our booked date, my husband said he would prefer to stick to the 30th as the trunking could be fitted at a later date. Steve arrived with 2 other workmates on 30th, he had found some trunking, they got on with the job. Later in the day Steve informed us that they would not complete the job on that day, they were all very hot and tired and would have to come back the next day to gas and 'test' to complete the installation. Our house was covered in dust and brick particles, especially the lounge and bedroom, it was all over the bed so my husband and I started cleaning the mess, changing the bed sheets etc., Steve put his head round the door and said he was 'about to do that', then told us he was going home and would see us tomorrow. We also had to clean the lounge and replace the furniture, we were shocked that they left it in such a state. So Friday 31st came, no sign of Steve and his team so my husband rang him, Steve apologised and explained that another customer had insisted that their booked job be brought forward so Steve had gone to that job instead. We couldn't understand why Steve gave this other customer priority. Steve offered to come to us on the Saturday but mentioned it was his daughters birthday. There was absolutely no way we wanted to upset such a celebration so it was agreed that Steve would come back on the Monday 3rd August and wanted some payment upfront, when he arrived my husband paid him the full amount in cash. The aircon was gassed and checked on that day and this completed the installation. Since that date we have asked several times for an invoice which to date, we have not received. We received the electrical certificate on 16th August but no invoice. I wish I had read the other customer reviews/warnings beforehand. I would definitely NOT recommend Stephen Price, EXPERT ELECTRICAL SERVICES (STAFFORDSHIRE AND CHESHIRE) LTD or EXPERT TRADE SERVICES. After checking company details on the Governments Companies House records, Stephen Price has had a few companies that have been dissolved, seems like it's 2nd nature to him rather than deal with customer service issues!

akhtur S.Aug 2026 · Google

NO PLEASE! Don't get this company, agreed 5k for air con at home, absolutely disgusting, dangerous and shocking work. I got another company to finish the job, ( Ice Kool from Liverpool area ), they were brilliant, their boss was absolutely livid when he saw images of what this horrible company put me and my family through, I had paid them 95% of the total job before they even started, and they still done this to us. Unfortunately i needed to delete the attached proof like images otherwise the google review platform wouldn't take it off pending, but please trust me, if i could show you the images, you would be disgusted.

Corey C.May 2026 · Google

Half decent job (besides taking a chunk out of our coving) accompanied by extremely pushy sales tac-tics. ‘Deleted my contact’ because I went with someone else for a future job.

Ondřej Z.Aug 2025 · Google

Had an EV charger installed by the company. Communication was good, the job was carried out quickly & well. Unfortunately, 4 weeks later, I am still waiting for the invoice and related paperwork that was promised to be sent out upon receipt of payment - no response to text or email. Happy to mend the review once all has been sorted.

Adam H.Nov 2024 · Google

I've engaged ETS on several of my properties over the last 6 years and they've always done a great job, even picking up on a couple of things that a cowboy spark had missed. ETS are a decent sized outfit but you still get a personal approach from them which I find refreshing. They're my go-to for electrical work.

AdamSept 2024 · Google

Good and bad. Aggressive billing. My elderly Mother had a problem with a sticking trip switch so I rang this company and they got someone to come out the following morning which I was happy about. I was told the charge was £90 plus VAT for first hour. The man on the phone Steve (maybe the boss, or the guy who books in jobs and does billing), said normally an hour is fine unless it’s more complicated and they need to get parts and do a longer job. He said further hours are charged at an hourly rate of £65 plus VAT. Anyway job got sorted very quickly within allotted hour time slot and she was advised of the problem which was the alarm. She also asked him to unscrew a lightbulb and check it’s safe and pop his head up a loft hatch where another part of the faulty alarm is; She was concerned this was related / linked. This took a few minutes and merely reassured her about the alarm issue. My Mother was happy with Tom the electrician and said he was a nice polite and engaging man. Unfortunately Tom switched her ariel booster spur off by mistake within the hour of diagnosis of the fault. After he left, my Mother discovered all the TVs had stopped working, so she rang him and left a message, but he didn’t get back to her; so she rang an ariel man out who came out and switched the ariel booster spur back on and charged her £50 for the job! I informed Steve of this. Steve then sent an invoice of £186 to my mother despite Tom not being at the property longer than an hour and doing anything specialised other than diagnosis but admittedly he solved the issue quickly. So now she has also incurred a further £50 charge from the ariel guy because of the electricians mistake. So this is where it is. I texted Steve and queried his invoice saying we expected a bill of £90 plus VAT. Why is it £186? He gave me a sarcastic reply explaining what VAT is and it’s the Government! He then said there was an extra job! My mother felt it was related and part of the same job. He then said his engineer got attacked by wasps!! He didn’t. Mother got pest control out that afternoon: there were no wasps, just a lot of flies. We have this in writing. Steve then messages me saying he resolved 2 issues! Issues were never mentioned. An hourly rate of £90 plus VAT was mentioned. Is it always only 1 issue? Or are we getting charged per issue not per hour? He then said I shouldn’t text him at 730pm! He then said he will only deal with my Mother although I booked the job! He refused any goodwill or compromise over the £50 mistake his operative made. He then made out our property is remote and hard to find suggesting that’s mitigating circumstances for his overcharging. Not everyone lives in Stoke on Trent or a city! Her house isn’t remote. It’s a few minutes outside a small busy market town. Conclusion: Aggressive billing: Opportunist money grabbing tendencies from Steve. I feel overcharged. He didn’t do the decent thing and knock any money off for the ariel faux pas. No gentleman here. Ruthless and mercinary. No way that job was worth £186. My advice: Next time people ring companies like this, be ready for how mercinary they are when it comes to billing. Ask them if 5 minutes within the timeframe is going to cost an extra £65 plus VAT. And have a stopwatch on their first hour. EES shouldn’t and needn’t have charged an extra hour. This is unacceptable as was his attitude.