SSE Airtricity Energy Services NI Ltd

I spoke with chloe and was disappointed, I was then passed to Daniel in the electrical installs team, he apparently wasn't aware what I was needing, yet later in the call he said I believe your getting an ev charger installed, so you was aware? His attitude is disgraceful he shouldn't be working with customers he couldn't be bothered, all I heard was uhh uhhhhh, or dead on, I asked for a call back and coincidently no manager was available, I said OK a supervisor surely someone has to be supervising, apparently not, all in all I've requested a different company deal with this install

Please read this review before deciding to let SSE install your gas. i need to share our experience with SSE, i looked over the latest reviews and was stupid enough to go with them. Phoenix came out to do the connection and told me that because SSE had installed the box for the meter on the outside wall they missed the designated position by a whopping 300mm, and could not install, resulting in us getting a electrician in to move, not only my phone line but my fibre optic broadband cable, costing £150. Phoenix could not come back for another week. they came back and still couldn't install as there had to be a recess cut to allow the gas pipes to connect to the meter, SSE failed to do this as well. Eventually Phoenix connected the gas and i was informed that SSE would install the boiler and radiators on the 2nd of Aug. Installation went ok, but the guys left a mess, which under the circumstances we put up with. The next night we discovered a leak coming through kitchen ceiling, we expected this as its common, i rang SSE at 9am on 4/08/23 to tell them, i was told they could send someone out later as they had a squad likely to be free at 1pm the same day, but would ring to confirm. I didn't get the phone call, so i rang and was told that they would be with me between 2-5pm, as this was Friday i was concerned that this leak would not get attention over the weekend so i was glad to see a SSE van pull up outside our house, i showed the 2 guys the leak and told them were the leak was coming from, they turned the water off and tightened a connection at the toilet and told me that that was sorted and the drip might keep going for a few hours before finally stopping. Nothing was fixed, we put up with this all weekend. i rang first thing Monday 07/08/23 and explained my situation, they told me that a plumber would come out to look at the leak, he came he looked and told us that was common and we had to ring SSE, We rang SSE again and were told that when the engineers report came back to them Rachel would ring us and help us, its the 14th of August and i am still waiting on Rachel ringing. it started off with incompetence, and finished with ignorance, please avoid SSE. Andrew McIlvenny Belfast

Sent 2 engineers out to look at a problem, neither of them could correctly diagnose the issue. The 2nd engineer believed he knew what the issue was, but was unable to fix it & would let head office know to send out a 3rd engineer. A week later I haven't heard a thing from Fusion. When I tried to call their after hours number, it was disconnected. I got a boiler engineer out from a different company & he was able to fix my boiler within an hour - The issue wasn't what Fusion said it was too. Waste of time & money. Avoid.

Absolutely appalling company had no response whatsoever from them and I've had no gas for days in this weather ..

Turned up as planned...did the job...left...no drama...lovely guy

The service from fusion heating is the worst I have ever experienced. They performed a service on our boiler at the end of November. We raised our concern (we rang the office before the engineer arrived to let them know) that the boiler would sometimes turn off with a F28 error code and would not restart straight away. We were told everything was fine... 6 weeks later the boiler wont turn on at all. We rang again and an engineer (same one who performed the service) came out 4 days later. We paid £50 callout fee to be told the electrodes in the ignition unit needed to be replaced and that we would receive a call from the office with a quote and a time of when it would be repaired. 5 days later and we haven't heard a thing! Numerous calls to the office to be told that the manager isn't there right now and I left my number so that the manager could call me back.... still nothing. So it looks like another weekend without heating or hot water. I will be calling the office continuously until I speak with a manger and at a bare minimum have the callout fee refunded as the service provided was not at all as described. Update 08/02/23 - updating my review as incorrect reply given by fusion heating. After calling them many times and almost 2 weeks after our initial call out with freezing temperatures and snow I finally got someone to ring me back. She explained that our file had been left on a woman’s desk (is it 1995?) and that’s why they had not got back to us sooner (after I rang 7 times). She then asked if we wanted to go ahead and order the needed part and could not give me an answer as to when it would arrive and when someone would be able to install it. That is why I declined as it could have been weeks and weeks going by the way they seem to treat paying customers. I rang Dalriada Gas who within 2 hours of calling had fixed our problem. That’s what you call good service with a competent engineer. I also sent an email to fusion heatings complaint department who told me that it had been passed on to their service manager who would call me. Nothing from them so far but no surprise there. Jack Dalton

Job Waiting forever coping with Leaking flooding water Boiler Tele Response poor Update s poor

Reported heating failure 10am, guy rang saying, wrong department. Rang again, guy arrived out stating he was "only a plumber and couldn't open/fix heating" Next day guy arrived and fixed heating but left it rattling. Next day before someone fixed the rattling and now it's rattling again! Who to blame ... Choice housing or Fusion or BOTH!

Poor communication from the maintenance staff that came here yesterday who’s been here for almost an hour. Received a phone call this morning just to be told that the boiler was not fully inspected. He left yesterday and said everything is ok! Staff are not helpful at all. Now they want to come back for another inspection. This is in response to the message on the internet after my review. You are coming here on Wednesday without even calling us? Is that a proper communication from your staff and engineers… booking an inspection thru a response from a review without properly calling on the phone? Will It only shows you what a kind of service your company can offer. How come your so called engineer didn’t say anything during his inspection last Tuesday about the clutter and the flue spaces? If he can lie into our faces that day what dodgy report he can still do. Don’t trust to deal with your staff and I’ll advice all new customers to think first before dealing with them. How dare you schedule date of inspection on social media when you know how to contact us… unprofessional and poor customer services. Been with you for Almost 5 years and never been once asked to inspect the attic. And you were saying also we refused to removed the clutter when you said you will come back last Friday… that’s a joke, we were talking to your unprofessional staff to asked what happened that day that your staff didn’t bother to talked to us hq n we he was here for almost an hour? Your staff said they couldn’t answer the question. Your staff refused to communicate to us during his visit, that’s the answer. Because if he did, then this issue could have been dealt that day but no he refused to, he leave that day and said everything is fine. The problem with your staff, they refused to acknowledge their faults and apologise for their dodgy work. You should train your staff how to properly communicate and how to be professional and maybe you will receive fewer negative reviews.

Very unprofessional and don't let these people enter the premises else you would be in a big mess. I did a blunder and didn't read previous feedback, request everyone to have a look at the previous reviews as well before engage them. Actually how they work, first thing they do is to disconnect the hot water and heating system and convince you that your system is not safe for use. They will not just stop the supply they disconnect the pipes and say its more safe way to disconnect. And then you need to keep chasing them to get the things sorted, they never call you back. when you call them, you always get a response Manager is working on it and provide a quote. After I chase multiple times now they are saying need to replace whole boiler as part is not available. Which is not true, they thought once they make the mess you can't go to anywhere and they make money out of that. The part cost was just £30 and easy available in local market. I contacted other gas repairer and get the new part fitted in less than 1 hr. ***** WORST COMPANY I HAVE EVER SEEN *****

Absolute cowboys! Don’t let them anywhere near your boiler! Managers refuse to come on the phone. Cowards Broke my boiler and left with no hot water or heating for over 3 weeks and still not sorted and they can’t tell me when it will be sorted. Would not recommend. I have phoned that number each day for the last 2 weeks and no one can help or tell me anything. The managers refuse to come on the phone to speak to me and I was told today by your advisor they didn’t know if you had a complaints department

Fusion heating have left my family member without heating, hot water or water pressure for nearly 3 weeks and counting. The boiler was working before they touched it. They won’t return calls, can’t tell us what part is required despite saying they have ordered it… say someone will be out then phone to cancel. Say “I don’t know” to nearly every question they are asked. DO NOT RECOMMEND

I had these guys install gas at my home and after calling them numerous times to come and fix a leak it just never gets sorted...apart from that,don't trust the guys in your home,they took every bit of copper that belonged to me and my copper water tank and told me they had to take it away altho i heard them talk in the back of the van about my tank and they were sayng that will get him a few free bets in the bookies...never again

Amazing Work very clean and extremely Quick and very professional. From the intial quote survey and plans I can highly recommend anyone to use this Company for a no hassle Complete Gas Insulation.

Had my heating changed from oil to gas which included full piping upgrade. I was apprehensive that it was going to cause huge disruption and create a lot of mess but this wasnt the case at all! They were so professional, talked me through every stage from survey to completion. You would not have known the amount of work that had taken place as they were so neat and tidy. I am so thankful and cosy :) Would highly recommend Fusion heating

Brilliant value, quick but very good work!

I have needed a gas engineer twice in the last week. I called them because I couldn't get heat to one of my radiators but, by the time they got here, there were a number of radiators that had no heat. That was no problem for the guy who attended. He was happy to check all of the radiators, was confident in what he was doing, wanted to make sure that he left everything working and was lovely to chat to. The craic was great. The second time I needed them was because my CO detector, which is mains wired, was chirping. It was evening time (out-of-hours this time) and I was afraid to touch anything in case I set all of the alarms off. I had heard of that happening before. Again, even out of hours, a guy called round within an hour of me ringing, deactivated the faulty detector, left me with a temporary one and then the guys at Fusion rang me the next day to arrange to have my main detector replaced. I have to give a huge thumbs up to the guys at the Fusion office who have been reassuring and lovely to deal with when I have needed them. Hopefully I don't need them again but, if I do, I'll definitely be ringing Fusion.

Great service and a price that is reasonable for a full boiler service. Wednesday 29 Dec I had a water leak problem in boiler, phoned for help and Mark sent Aaron to fix the leak. Out standing customer service.

Turned up on wrong day for gas boiler installation and didn't call beforehand to let me know they would be arriving (I was at work). After turning up on the correct day I would be in they turned up expecting to do a job other than an install which was planned and didn't have the appropriate parts/team with them so had to rearrange for a third day. When they finally came and installed my boiler, they put a dent in my fridge (customer service useless throughout). Two years later I called them out as there was something wrong with the boiler and they told me I needed a new part (£150 call out fee). When trying to arrange a day for them to come and replace the part they came on the wrong day and told me they had arranged that date with me. I told them they hadn't arranged it with me as I was at work so why would I arrange that day; they then told me they had arranged the date with my wife (I'm not married). After I made a formal complaint they got someone from sales involved (who didn't actually do anything other than get copied into emails). After customer service continued to argue the point about who booked the wrong day rather than just offer to fix my problem I gave up. A month later I got a second opinion from another gas engineer who told me Fusion were wrong in their assessment about what was wrong with the boiler and fixed the problem then and there for £30. Moral of the story: avoid this company like the plague.

Very poor company let u down on day they are to come twice waste of time and money avoid

Very good

The service was fast only took 6 hours to move from oil to gas i can not fault that but. First of all when the boiler was fitted the water going into the boiler leaked all into bedroom floor down onto the hall ceiling. Light fittings had water flowing out and it was right over where we hang our coats floor soaked with brown dirty water. The ceiling is stained and all cracked the coats had to be dry cleaned and the light cables our still hanging down and the Ceiling needs painted. We have called at least 8 to 10 times with no call back. The boiler was fitted on a Friday on the Saturday morning it stopped working we where not given a emergency telephone number and it was Sunday night before we spoke to someone after a friend told us the number to call. we have been told so many times the installation Manager will call you back hello 3 weeks later and nothing. The people you do speak to when you ring up our lovely but we need to speak to someone to get it sorted.

The engineer didn't even take the case off the boiler while subcontracting for British gas. Not even 2 weeks later the fan failed.

Spoke to agent called Dainial, was such a smicker, very cheeky and unprofessional. Terrible company and expensive try someone else for better deals and customer service.

I have had my gas boiler serviced by this company for many years and have up to now been happy with their work, so I was very disappointed by my latest dealing with them. I took a day off work as they had arranged that a service engineer would arrive on a Wednesday between 11am and 2pm. I was at home when a service engineer van passed the house and apparently parked outside, then a couple of minutes later the van turned around and headed off again without coming to the door or ringing the bell. When I rang the office to ask what was going on they informed that the engineer was on his way to his next job, he apparently sent a photo of my house to prove that he had been there but he certainly didn't ring the door bell or attempt to contact me. So a new appointment has been made for the same time next week, let's hope he attempts to gain entry next time, very disappointing customer service from Fusion.

This bunch called to my partners property just before 11th july holiday period in relation to repairing a hot water fault, they were sent out by choice housing, they fiddled around for 2 hrs and then said the tank needed new parts and they were going to order them in and would return after the holiday period to repair the fault, never bothered there back side. but heres the reason for this review, these people had been out numerous times before and couldnt solve the problem even then, while this is going on theres 2 severly disabled children living here with no running hot water for near 4 weeks thanks to there lies and inability to complete a job which they were allocated numerous times. One child is incontenent and requires washing 3-4 times per day the other child has severe learning difficulties and autisim, unable to be showered and kept clean threwout the hottest days in recorded history recently. BETWEEN THESE PEOPLE AND CHOICE HOUSING THEY HAVE ENDANGERED THE HEALTH OF 2 SEVERLY DISABLED KIDS AND WE HAVE NOW BEEN FORCED TO GET MY SONS DISABILITY SOCIAL WORKER TO TRY AND GET THIS RESOLVED, We have been advised to seek legal action against choice housing.

Fusion came to service my boiler broke a part in it then capped my gas been left without heating for over a week still no sign of it going to be fixed as the house is housing associations cannot get any other company to help they are bloody useless 😡

Rang over a week ago. Their engineer was to ring me back. Still waiting on the call days later... Normally very good as I have been paying them to service a gas boiler for many years now.

Guy phoned before arriving on time real asset to company clean tidy and professional work and appearance loves his job

Sourced a grant for help installing gas heating at mums house highly recommend their customer care and engineers!.. Excellent service all round 👍

I used Fusion to have gas installed in my house (moving from oil). The guys are not long away and did an absolutely amazing job. They were on time, professional and so tidy - I actually wouldn't even have known they were here if I hadn't been in the house all day. Superb job!

Good service, professional, efficient and well priced.

As part of boiler maintainance, some sensor wire became loose and boiler stopped working in between. The service engineer confirmed that it will be fixed with few pounds with no extra labour cost as this happened during service. but still got quote for the job to replace wire with labour cost again. Spoke to the company and they conformed that they will get back to me after speaking with engineer but no communication. very irresponsible . Will avoid them in future New comment:- Well there were 3 more visits from engineer from the Fusion side to fix this issue. and after escalating this issue, they just charged for the part and repair was done.

I just had a gas combi boiler replacement and a power flush of my radiators by these guys and I have zero complaints. All the staff are friendly, professional and knowledgeable. The office staff were a pleasure to do business with. The guys that did the work were also very clean, on top of the previously listed attributes. Hassle free. Reasonable prices. I'd strongly recommend Fusion Heating.

Great service. Price of work given on phone before job done.

Only contacted by phone but staff were both friendly and informative regarding boiler replacement grant options.

Absolute cowboys. Some haven't a single clue others seem to understand when somethings been done wrong. Had my gas installed by Fusion last summer and it's still got a boiler fault STILL NOT CORRECTED after numerous engineer call outs! This is through housing assosiation so an absolute disgrace how me and my children are being left everytime with problem unsolved. WOULD NOT RECCOMEND. THANK GOD I AM NOT A HOME OWNER AS THIS WOULD BE DOUBLY UNACCEPTABLE IF PAYING FOR THIS SHAMBLES.

After a bad experience with the initial installation of my heating from oil to gas, it was a joy to have such a professional company arrange and install a replacement boiler. The initial contact Stuart could not be more helpful and was thorough in his examination of the problem. The team doing the work were punctual friendly and did a brilliant job, and the staff at their headquarters were friendly and helpful. I would highly recommend this firm.

Had a leak from my boiler pressure was holding fine the leak was there for 5 days with no pressure drop got fusion out to fix leak and do a service at the same time job was done 5min later I was putting stuff back into the cupboard seen pressure was at 0 phone the technician back and he topped it back up the next day pressure was low in the shower phone fusion again a different technician came out topped up pressure to 2 bar I thought it was a bit high but he said it was ok next day pressure went into the red phone fusion back they told me it would cost me £40 because there must be a leak in the boiler I told them pressure was find before they fixed/service the boiler I was told someone will phone me back b4 17:00 no one did had to phone another company a gas technician came out and he fixed the problem 5 mim and stayed around for 15mim pressure stayed put yes Monday morning I did get a phone call from fusion but it was to little to late I will never use fusion again and trust me I could not have talked any high about this company what I've used for over 5 years I don't like getting ripped off with big firms

Got my boiler serviced just before xmas and since hot water not as hot as it was so phoned up to be told because its after 30 days, just I would have to pay £50 for them to come out and check it. Rubbish

Got my boiler serviced today. Very pleasant, helpful and informative gentleman. Thank uou

Highly recommend Fusion.

First class service and a Quick response team

Helpful and friendly staff

Usless

Great service went over and above would definitely recommend

Awful.disabled and was told had to have all furniture moved out of way before they started . When arrived not all was moved so left. I had to try and get people to move furniture for me. Now boiler leaking water going down kitchen wall.wating 2 hours on plumber who was com8ng straight away. Blinds wrecked drainpipe si k runs straigh on ground not near drain.

No help sending out different contractors telling me something then my landlord a different story

Excellent company, they had done a wonderful job when I got my gas conversion, they were able to respond to all my queries. I will highly recommend them, Congratulations, 5 stars!!!!

مكان جميل وهادئ فيه حمامات وموقف سيارات ومكان مناسب للعائلة وللتنزه والترفيه وفيه اطلالة رائعة

Friendly staff teliable