Smart Living Energy (UK) Limited

On19 January 2022 I placed an order for a solar panel system with Tanrec trading as First4Solar for completion 6 weeks later. Well, at long last, 23 months to the day the order was placed my system is fully functional AND my paperwork has been completed. First4Solar procrastinated with the managing director and many of the staff lying time after time coming up with 24 different excuses as to why the system had not been installed. Eventually their unqualified electricians turned up in December 2022 but they left me with a botched non operational system and incomplete documentation. Eventually my patience was exhausted and I had to make a claim under the HIES insurance. Then the company went into liquidation in May 2023. Cathryn Wolfenden of HIES appointed Stewart Dickson of Infinite Renewable Energy Systems Ltd, with the task of completing the work and finalising the G99 and DNO certifications. I am pleased to report that all is now complete. After nearly two years of worry and frustration Infinite Renewable Energy Systems Ltd sorted out all my problems – my system is now working perfectly and, with the documentation complete, I can sell my surplus electricity to Octopus. I am most grateful to both Cathryn and Stewart who were very supportive at a time when I most needed help and reassurance.

The service was professional and went well . communication was excellent and workmanship great. there were some minor delays due to various reason not the fault of the company . The company communicated well and resolved this quickly. They deserve 6 stars

Infinite carried out an overhaul of my roof. The whole experience was great - really professional people and an excellent job done for a sensible price.

We're delighted with the work that was carried out. We struggled to find someone who could do repairs to a roof with solar panels, but Stewart and his team quickly identified that bird nesting materials were causing the problem. They removed the panels, cleaned the roof, and fitted vents for better air circulation in the loft.

We had been let down by a company called Daylight Energy which went into liquidation taking our deposit with it. However HIES had backed this company and arranged for Infinite Renewables to complete the work for us at the same price, absorbing the cost of the deposit so that we would not be out of pocket. We were, understandably, a little concerned as at that stage we had no information about them, however we had prompt replies from our queries, and the team employed by them arrived on time as arranged. They were neat and tidy and completed the work in a professional manner. The system is working well and it seems that virtually all of the electricity that we consumed during September has been solar generated. The only issue was a bit of a delay in getting necessary documentation which we needed to arrange a new tariff with our electricity supplier, but I understand that this was out of their control.

We were introduced to Infinite Renewables via HIES after our original supplier went into liquidation. Very impressed with the speed of replies to our questions and queries at the planning and survey stage. Equipment delivered when promised. Electricians and Solar Installers arrived on time and were very professional and knowledgeable. Lee and Richard the electricians were top class and done an amazing job, we had initially been told the wiring from the solar panels to the battery would be external but they found a route from the attic to the ground floor without having any wires showing... Very Happy, just hoping for a lot of Sun now