M.A.Broughton Electrical Contractors Ltd

Many thanks to everyone at M. A. Broughton for a great job installing our EV charger. In particular, follow up support from Lee who quickly resolved a few niggling issues was superb. Highly recommended.

Great, trustworthy company. I have used many times over the years and they have always been professional and reliable. Will always come back in the future.

Awful company. Poor customer service and incompetent staff. The company left a link on my boiler which was not rectified for 61 days. This error left me out of pocket as it was costing over a pound a day. CLINT called and was nothing short of unprofessional stating they rectified the problem (which they must do by law) would not help with my financial loss.. he even hung up on me. They really do not care. They also broke a fibre wire and I had 3 large holes in my brand new house. AVOID THIS COMPANY. Use local trades that care not money hungry incompetent people. CLINT could do with some training in conflict resolution I feel or get a job down a mine. Disgraceful. Trading standards contacted and MD emailed. Only just seen this response from CLINT who is obviously going to lie to cover the companies back. The word incompetent is not a rude comment; it is merely an observation by a professional and professionals who are slap dash. A heating engineer has also stated your comment in regards for the financial loss from the loop is incorrect and my bills have reduced since this - which proves again your lack in knowledge. Timely manner don't make me laugh... also having to take time from my work is ok?? .. did you pay my loss of wages??? BT clarified as a trusted and customer focused company that it was in fact your company at fault. Luckily they helped splice the extra cable from the ceiling in the thunder and lightning... whilst you left.... to help rectify the problem.. caused by CLINTS poor management of his staff. CLINT you slanderise people and I hope you sleep well at night as a compulsive lier, unfortunately putting your bosses company at jepody.

I have just bought a new home with a Broughton fitted alarm. I need to isolate a zone in my house but it can only be done with a code that Broughton say they cannot let me have. They are charging me £60 for an engineer to come and do a five minute job that I should be allowed to do myself but they have set their system up so I have to use their engineer. How can they justify this £60 charge. If I bought an alarm from them as an individual instead of them fitting a large amount on a new development I would be given the option of how I want my alarm setting up. I feel that I am being charged for something that should be free.