Cool Energy Holding Limited
4.6(26)Grimsby • TrustMark • NAPIT
About
Cool Energy Holding Limited is based in Grimsby and works as an EV charger installer. They fit electric vehicle charging points for homes and businesses. Customers say their phone support is helpful and the support staff know their technical stuff. They are listed with TrustMark and NAPIT as an installer.
Reviews
4.6
Cool Energy Holding Limited customers often mention helpful support by phone. They say support staff, including Dave and Adam, gave practical technical help with setup and sizing. Several reviewers say heat pumps from the company are quiet and keep homes warm, and some report smooth solar panel installation. One reviewer had a faulty solar diverter, which was tested and came back working. Negative reports include a faulty product return that the reviewer says was refused, and a heat pump one reviewer described as putting out too little heat in cold weather.
Great company, we felt in safe hands as changing to newer technology can be daunting. The team at Cool Energy helped us all the way. We are so pleased we chose them. Thank you to everyone.
Have just had a heat pump installed. Team at Cool energy were very helpful with the install. Product is great quality , quiet pump, and delivers very hot water, would highly recommend these guys.
Excellent service, within 10 minutes of calling for information and prices the parts were in the post for next day delivery.
I purchased a Cool Energy Solar diverter, which is working perfectly for me. I had a few problems with setting the program preset times trying as much as possible to get it right everything was working apart from this, I was put in touch with Jake and with a lot of correspondence and returning the unit for testing it came back and everything working as expected. I have to say the time and patience from Jake was second to none and would recommend CoolEnergy if you want to deal with a great company
I have a Cool Energy heat pump system installed for the last 5 years. We never connected the hot water as the property was vacant. We called Cool Energy and Dave guided my electrician through the setup in a few minutes. Fantastic support and great products.
We installed an air source heat pump from Cool Energy last winter. The unit is excellent and the support has also been excellent. The team are very helpful and our queries are answered very quickly. We will definitely use this company again.
I usd cool energy 18 mo tha ago for supply and installation of our solar panels. Super efficient and had no problems at all Needed some further details 18 months on and supplied it and back to me within the hour. Pleasant and polite woukd highly recommend Petrina Humberston
I recently purchased an ivt-10 heat pump from Cool Energy. With the help of Dave who is very knowlegeable we calculated the correct size unit for my house. I installed the heat pump myself again under the guidance of Dave. He was always available at the end of the phone any time I needed technical help. The pump is a very nice looking unit in stainless steel. It is very smooth and quiet in operation. It has been running for the whole of January and 2 weeks into Febuary. It has been consistantly lower than 5 degrees with some frosts. The heat pump has performed brilliantly. I leave it on 24/7 and let the Hive control it, to which it modulates its speed and output accordingly. The house has never been so consistently warm. I am very happy. I would highly reccomend Cool Energy.
This has been a very good company to deal with. Full heat pump system installed. Great on the phone, all promises kept. Commissioned today by Adam who was helpful and informative. I'd use them again. Thanks
Had a problem with a water leak on my Heat Pump (fitted by another company) and Adam came out and fixed it in no time. Very friendly and efficient service at a good price. Highly recommended.
Cool energy have been exceptional. They provided me with a timely quotation and arrived at the agreed time carrying out the required work to a professional standard while respecting my property. I wouldn’t hesitate in recommending them and will definitely use them for any future work
After feeling super stressed out with my heat pump deciding to fail, Dave at Cool Energy couldn’t have helped more. The service this man provided was second to none and is a huge asset to this company! He was super quick in dealing with a challenging situation, emailed and called through out, put me at ease and assured me he would get me through the situation. Hats of to Cool Energy, brilliant company, would recommend this company and Dave to anyone, set the standard!
Had 5x air source heat pumps from them in last 5 years and all are going strong. Very efficient and the latest ones are much quieter. We have had temperatures Down to -12 since fitting and they still keep the properties toasty warm at 20+C. Highly recommended.
Terrible customer service. Tried returning a faulty product and they just wanted me to go to solus. I only just received the product and they didn’t care to replace the product. Avoid this company as they are no good
I recently had a solar PV system installed by Cool Energy, and I am thoroughly impressed with the entire experience. From the initial consultation to the final installation, every aspect of the process was handled with the utmost professionalism and expertise. The team at Cool Energy provided comprehensive guidance and support, helping me select the most suitable solar PV system for our home. Their knowledge and attention to detail were truly commendable, ensuring that the installation was tailored to meet my specific energy needs. The installation itself was carried out seamlessly, and the technicians demonstrated exceptional skill and efficiency. The final result not only meets but exceeds my expectations, and I am already witnessing the significant impact on my energy savings. I highly recommend Cool Energy for anyone considering a solar PV installation. Their commitment to customer satisfaction and top-notch service make them a standout choice in the industry. Thank you for a job well done!
Terrible system in this weather not even worth switching on given the level of heat its putting out having to consider additional heating. Would not recommend.
Great products and very helpful staff. Very knowledgable in renewables and always happy to help with advice or suggestions. 5/5
The best value quality product on the market with excellent customer support. Highly recommended
Excellent offering
Great heat pumps
New heating concept
Area
Opening times
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2017
- TrustMark
- NAPIT
Also available in Grimsby
Electricians
Plumbers
Carpenters
Gas engineers
Heating engineers
Solar installersIs this your business?
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