High Star Energy Ltd

High Star installed an ASHP and batteries for us last year. The installation was quick and efficient, but 9 months on we still have unresolved problems. The customer service phone is seldom answered, and the company never responds. There is no other way of getting in contact. It is also clear we haven’t been given the solution we paid for, but an inferior control system. Customer service is non existent. I am at my wit’s end!

I asked these Questions Last February and still do not have answers 1. There was a leak on the pipe adjacent to a radiator they changed. The eventually they accepted to pay for its repair but have not paid for it yet. This has been more than 2 month. 2. Does the system need an annual service for the warrantee and if so, what needs servicing and what will it cost. 3. They promised to send me a copy of the survey report but I still not receive it. 4. Part of the sales presentation was the saving I would get over a seven year period, but I now fail to see how I will even break even. It looks as though I will make a considerable loss. Please advise? 5. Can the room thermostat auto change to summertime and the back to wintertime or will it need to reset every spring and autumn and if it can, how should it be set for this? 6. I noted that from the user instruction manual, the unit is capable of cooling and if so, does it cool the radiators without cooling the hot water, is it effective and how is it set? 7. They agreed to fit a web controller, but failed to advise when this might be done? 8. Can the system be set to run around the set temperature and not mostly below it and can it be set to achieve its normal running set temperature within a couple of hours. Should it be able to the set temperature in cold outside temperatures (-2°C) in a reasonable time and not take all day? 9. Why is it more expensive than my gas boiler system? 10. Can overall system controls and settings be explained? 11. Since the installation, my shower has stopped working due to it air locking. The old system had a Surrey coupling which prevented this. The installer said this could not be used. What is the solution?

Had my air source heat pump installed last week and I’m over the moon no more messy oil and thanks everyone involved at high star energy I can’t fault any services John & Sheila Norwich

We had an Ashp installed last year Very pleased with the Work carried out They left no mess and where a pleasure to have In my house for the 3 days it took to complete I WOULD LIKE TO THANK Aarmar who looked after us After we had a problem with the pump there was a fault with the LG pump and between high star and LG we had the unit replaced Within a week at no cost and Aaram had personally dropped Of electric heaters to our home to make sure we were not without heat Myself and my husband where so pleased how they dealt with this problem and resolved it so quickly that we felt the need to Write a review THANKS AGAIN AaRMAR and all at high star energy

Very disappointed by the lack of communication. Expected to be kept informed of the status of our survey, but only 6 days before they were due was I advised of cancellation when I rang High Star Energy myself.