Crystal Electronics LTD

Dori from Crystal Electronics recently installed an Ohme EV charger for us, and I couldn’t be happier with the work. The installation was done with surgical precision. To avoid running a cable across our front wall, Dori cleverly routed it to our main fuse box inside the house. Inside the garage, the cable is routed incredibly neatly and looks very tidy. Plus, we now have a handy EV switch right on the main fuse box. There are absolutely no cables visible around the main fuse box or the EV charger itself, it looks so clean, it's almost as if the house was originally designed with an EV in mind! All the parts also arrived spot-on a few days before the install. The entire process was flawless from start to finish. Thank you again to Dori and the team at Crystal Electronics!

Crystal electronics were fantastic, worked quickly, replaced my Ohme charger, and helped to update app. Couldn't ask for more.

Excellent service from Crystal . Polite, efficient and knowledgeable service from engineer

Great job, i recently had a home visit to put right my ev db surge protection for tripping, had the new db delivered prior to home visit, engineer arrived in his very clean loud van 😂 he was very friendly explained everything 🙏 well presented in company attire, not a long job, took all the old faulty stuff away another ✅ Good job done,thanks crystal.

Fantastic service, came to check my charger, engineer was great, really helpfull, friendly and gave sound advice and explained everything clearly, the booking experience was excellent and staff all the way through couldn't do enough to help! Brilliant!

Had an EV charger fitted recently and I’m really pleased with the whole experience from start to finish. The office staff were excellent throughout, keeping me updated at every stage and making sure everything was arranged smoothly, which made the whole process stress-free. The installation itself was carried out professionally, everything was explained clearly, and the engineer made sure the charger was set up properly and working before leaving. The work was done neatly and efficiently, with great attention to detail, and the whole process felt straightforward and hassle-free. It’s made charging the car at home so much more convenient, and I’m very happy with the final result. Would definitely recommend to anyone thinking about having an EV charger installed — excellent service from both the office team and the installer, and a high-quality job all round.

I had a OHME charger installed recently and the 2 gents who attended sorry don't know their names, they where brilliant they completed the work even though it was tricky install. they kept their work space clean and tidy and were very professional and polite would highly recommend crystal electronics to friends and family.

Excellent service with very knowledgeable staff. The engineer went above and beyond during the installation process.

Dealing with Ohme Customer Service was really frustrating, however once Crystal Electronics had been assigned to me the process was amazing, I was called to asked if I’d like a closer appointment. A new charger was delivered the following day & the engineer arrived as scheduled the next day. He was very polite & professional, installed the new charger & re synched my phone. What had been a stressful experience, ended very quickly & I am very thankful to Crystal Electronics.

Arrived on time, processional and informative Highly recommend

The young man who attended to sort out my Ohme charger problem was punctual, Polite, and really efficient. He was very Courteous and checked everything with me and then with the setup. He went through everything, explaining things along the way; he did not leave until everything was working as it should be. He is a credit to Crystal Electronics staff.

I reported that my Ohme charger that had gone offline. An engineer from Crystal called to arrange an appointment to replace it. Prompt and on time on the day of the appointment. Polite and professional. Unit replaced in under 15 minutes. Very pleased with the service provided by Crystal.

Just fitted a new Ohme home charger The fitter from Crystal Electronics Ltd was amazing and explained everything in simple terms.

I had an EV charger installed by Crystal Electronics. Great work by Kyro the electrician who did a great, neat and tidy job. He also helped me to setup my Ohme app. Also thanks to Kerrith in the bookings team who was very helpful.

Great installation experience. Connor ran through all to make sure we were happy with the work to be done, kept things tidy and helped get all up and running.

We were kept informed throughout, from booking through to completion. The engineer that came out to us was extremely helpful and professional. They were clean and tidy, explained about the issue and the remedy. Wouldn’t hesitate in recommending this company.

Excellent service

They guys are great. I only leave reviews if top notch or terrible, and rarely can be bothered at all. In the case of Crystal they were great. Top communication before arriving, amd an engineer who really knew his stuff. He even took the time out to help a neighbour with her charger issues, a very personable guy, who knows what good customer experience really means- and I do this in the IT world for a living. The installation was really well executed, he even wiped the cable runs down and the charger. This kind of behaviour is what elevates them from good to great.

Great install and customer service. Friendly and very professional service. All completed in the time frame quoted and cleaned up thoroughly afterwards. Very happy customer and would highly recommend A++++

Connor from Crystal Electronics was excellent—professional throughout, worked efficiently and left everything tidy. He also took the time to talk things through with me and my partner, explaining the installation and how the OHME charger works, and answered all our questions clearly. First-class service from him.

Prompt friendly install kept everything clean and kept me updated prior to installation

Absolutely first class service, there just aren't enough companies like this any more. Communication was excellent and the engineer who visited really went above and beyond. Very happy customer!

Absolutely outstanding communication and help from Jake Biggs he couldn’t do enough for me.he talked me through step-by-step very knowledgeable and good at his job I would highly recommend Thank you

Diabolical

Their idea of an urgent repair when your charger is not working "see you in 10 days" Poor poor customer service and no communication between the office and workers out in the field. When the guy finally came out to fix the charger, he couldnt fix it as he didnt have any parts on him. What was his van full of? The most pointless company ever, I think I could do better myself buying parts online for 1% of the price they charge!

Jake was a star for me today. I know that it's not great news that the Mini 2 has been discontinued (thats hardly Jake's fault!), but he worked my solution calmly and with no little humour! His PC crashing, my QR code washed away from the device - nothing stopped him getting me to a manageable compromise until the cut off date on the 30th. He said he will be there for me to manage any trouble if the device doesn't respond in 'dumb' charge mode after this date. Commendable work indeed - thanks Jake - Gav.

Sat here waiting for the 3rd booked appointment… will they turn up …. My 3rd day off work sat waiting and waiting and waiting !

Their electricians drive dangerously. Other Electrician’s can drive sensibly and get a good job done.

Absolutely diabolical … This is without a shadow of a doubt the very, very worst company that I ever had the misfortune to have dealings. Appointed by Ohme to supply and fit an EV charger at my property, they displayed breath-taking levels of incompetence, misleading and false information, failed to respond to emails or phone calls, employed delaying tactics, ignored emails, in fact they displayed every possible negative characteristic of business and outright lied on several recorded occasions at every level of the business. After 16 weeks of this appalling practice even Ohme (under pressure from myself) finally gave them the boot for the work and appointed a highly professional alternative. Use this company at your peril!

Had these guys install my car charge point today, and Bart who did the work was great! He even did the groundwork’s and I’m not sure how l, but put the block work back neater than before. Quick, efficient and very happy! Many thanks.

Just had my OHME home box fitted by Grant. Excellent job and discussed the install from start to finish with true consideration of my thoughts on the black wire exposure and the aesthetic finish. Apart from the excellent job, his manner and demeanour were outstanding and showed genuine respect for the client and their property. If you could clone a tradesman, Grant is your man. A great asset to his employer.

Very impressed with the service from Kerrith, Olivia, Mark and Richard - customer service and engineers were great, quick turn around, fair price. Definitely recommend.

Had a problem with 1st EV wall charger installation. Spoke to Jake who was fantastic and had the charger fixed and car charging in 15 minutes. Great service!

Richard helped me with an issue with a car charger and when most people fob you off these days on the phone this guy was absolutely fantastic he knows what customer service is all about , its about helping people as best you can and he was brilliant . Thank you so much.

I had an issue where my EO charger randomly stopped charging my car. I raised a support ticket and Paddy Basra was super helpful and got me back up and running very quickly!

I had to replace my home router and my eo Mini Pro had failed to connect to the new one despite the SSID and password being the same. Having tried to reconnect via the eo smart home app it asked me to scan the QR code on the charger, which having been installed 4 years ago was sun-bleached and unreadable. Paddy Basra guided me through supplying the necessary details and I then received a new QR code which allowed me to reconnect. Amazing!

Olivia Allen was brill, she resolved a very hard issue and very quickly. Impressed!

Great help with an EO Mini Pro 2 charger technical issue from Rich, delivered via the online chat and email. Problem resolved inside twenty minutes.

Very helpful support with my EO home charger - excellent

Excellent support provided. I raised a support ticket for an EO charger problem which was answered very quickly, and Olivia was very efficient and resolved my problem and follow up question by email. This is how technical support should work!

James came out to repair my EV charger and was brilliant from start to finish. He was not only professional and knowledgeable, but also incredibly friendly and approachable — he explained everything clearly and made sure I understood what the issue was and how he was going to fix it. It’s rare to come across someone who genuinely takes pride in their work and goes the extra mile to make sure everything is working perfectly. He didn’t just fix the problem — he made the whole experience stress-free. If all engineers were like James, the world would run a lot smoother! Massive thank you — 10/10 service.

I had an issue with my EO Mini Pro 3 charger which stopped charging. I got into a live chat with Olivia Allen who was absolutely brilliant. The load balancing settings were incorrect on the charger which she changed remotely and restarted the device. All is working now, so I will monitor my charge again tonight.

What excellent customer service helped me out in the time of need

Had an issue with 2 EV chargers not functioning correctly. After having a very good chat with a polite lad named Paddy, he was able to assist me in my issues and fix them for me remotely, providing great customer service and expert advice and troubleshooting. Thanks again Paddy!

Olivia Allen was very helpful and resolved my technical issue promptly.

Really well looked after by Olivia - she went the extra mile to help understand the problem I had and then explain it to me. Problem now solved. Thank you Olivia.

Great support from Olivia Allen this morning. Listened to my problem and resolved quickly and professionally. Great support and great experience.

Spoke with Richard regarding issues I was having with my EO mini pro 2 charger. He was really helpful and managed to resolve the issue over the phone. Excellent communication and customer service. 5 stars.

Special thanks to Rich who gave me some sound advice over some issues I've been having with an EO charger. Saved me the world of hassle. Thanks!

Olivia Allen was very helpful is getting to the problem I was having and being able to fix it. I have to do some of it once I am home this evening but am hoping that I can now have a more reliable charging experience

Didn’t even bother to turn up.

Olivia Allen responded very promptly to my email request for assistance with my EO Mini Pro charger, and was able to resolve the issue for me. Very satisfied.

Good communication, prompt timing and great workmanship and finish. Nice and subtle wiring where possible.

worst charger ever, keep disconnecting itself from the network and then its impossible to male it work, every day you need to make sure that it's connected to the network, asked for support and never got any response back from them.

Great service sorted problem great support.

What amazing service from Crystal Electronics! From beginning to end,ordering fitting and aftercare all seamless. The engineer who fitted the car charger Grant was a lovely young man who kept me updated every step of the way. Could not recommend highly enough.

I’m only giving five stars as a result of Jake Biggs intervention in what had become a farcical situation. 8 calls and promises of call backs (none of which materialised despite being well over the promised wait time), ignorant staff and zero focus on the needs of the customer. I’ve never in my life met such inept ‘customer service’, especially over a matter that was fixed within minutes of Jake getting involved. He If I could send a message to management, take this guy’s work and model your service offer based on him. Polite, clear, efficient and knowledgable. As a company, do better. To Jake, thank you so much!

I changed my internet provider and needed to update the wifi settings for my charger, unfortunately when i tried to do this the QR code had faded in the sun so i wasnt able to. I reached out to support via my installer and Olivia Allen was able to assist with providing a new QR for my charger thus resolving the issue, fantastic service!

Prompt and proactive response. thank you

Very unproffesional, I have been waiting for 2 months for a saturday installation( ev charger) and they canceled a day before for no reason, I dont recomend this company, in fact I dod not choose this company , was appoited by Ohme

Every one was so helpful Thanks to you all for helping me very much appreciate Paul

Olivia was clear, considered and effective. Great support service.

Great support - problem solved with minimal fuss — and patience!

Thanks to Olivia A in your team who helped us out with some problems with charging unit. Responsive, clear and helpful approach. Solved our problems so well done and thanks.

It did take a while to sort things out but in the end I dealt with Olivia Allen who was very helpful in sorting out my problem with the charger thanks again john

Had problem pairing my phone with my EO mini charger, Olivia Allen dealt with query quickly, efficiently and professionally.

Olivia Allen and Alex Williams were very helpful

I had a problem with my EV charger not charging. I contacted EO and after a few weeks Alex, contacted me to say he had carried out some checks from his side and that I should be good to go. I tested my charger last night and everything is now working perfectly. Thanks Alex.

Great response from Olivia from Crystal Electronics in handling my EOCharging service issue. Fast response and quick fix. Also provided detailed advice on another charging issue. Greatly appreciated.

Everything went great. Engineer was knowledgeable and polite. He explained everything that was going to happen. He also showed us how to set up the app to help charge the car.

Thank you to Rich for helping to resolve our EO charger. Rich was really knowledgeable and helpful and patience. It took some time to get through to the correct department as the phone options are really unclear and the support team are a holding bay. I located Rich through the live chat and then he provided me a number to call and cannot recommend Rich highly enough. He fixed the issue within a matter of minutes. Thank you

I can’t thank David or his staff enough for helping me. Accommodating my desperate need for a home charger….as I’ve had my car for nearly a month now and not having a home charger has been a real challenge. David and his team not only understood my circumstances he went above and beyond. I cannot thank him and the team enough 🙏

After reading the reviews I was a little dubious about the install as it was arranged by a third party but we had Bart install our Ohme EV Charger today and was fantastic!! Very tidy and clean install and very professional. Highly recommend!!

Issues resolved promptly

Olivia was extremely responsive. Good technical knowledge and resolved the issue. Many thanks

Olivia was very quick to reply and assist (and have politely pointed out that the error was at my end - I got the login wrong)

Rapid and helpful response resolved things quickly

Olivia was super helpful in resolving my account issue. Many thanks

Best in the business

Crystal Electronics did a brilliant job of installing a charge point for me. Olivia, kept me informed at each step of the process by email and called to reassure me that things were progressing according to plan. Connor arrived on time, on the arranged day and installed the charge point efficiently. He checked and explained everything he’d done and anything else I needed to know about. I would gladly have Crystal Electronics work for me again.

After weeks of issues with charging., speaking with various parties ( eo, Cupra, octopus) my first interaction with Ricky sorted it out. Very professional and patient ( as I’m a technophobe 🙈)..car back charging and good to go…thanks pal…

Olivia Allen was really helpful and patient with helping sort problems with my charger.

My EV home charger stopped working and although I contacted E0 the manufacture for support their handling of the case was appalling, they wouldn't even warrant a one star rating. However once I got through to Richard Dunse, who works in support for Crystal Electronics , the people who EO should have put me through to straight away, everything changed. I cannot thank Richard enough for his help. He spent an hour and a half on the phone and we tried everything to get the charger to work. At one point I thought it was going to cost me around £700 to get a new charger fitted. However with the information Richard passed on to me I was later able to get the charger working again. I am very impressed with this sort of service and should I ever need a new charger ( I hope I don't of course ) I would definitely buy it from this company as the service I was given was exceptional. Thank you Richard.

Olivia Allen was extremely helpful with my EO charger issue. Went through each step and arranged further assistance with engineer to resolve my issue

Had issues with eo home charger, these fine people resolved the issue remotely, so far it's working again now!

Very helpful and managed to sort out our charger point without coming to see it. Olivia did it all from her end with no hassle and we now have a car that is charging!! thankyou

Clear information on the support chat. Hopefully this has fixed the issue with my charger.

Had an issue with time settings. Emailed support and Olivia Allen fixed the issue remotely

amazing , prompt and clear support from Olivia Allen, thank you

Actually, no stars to give. My personal experience with this company is, I thought I had died and gone to hell!

I had to give a star to write a review but ideally I would give this company -10 stars and that’s being generous! My only advice to you is: DO NOT LET THEM IN! Unless you want your house completely wrecked, “two weeks” work taking a year, dangerous metal work left sticking out of the walls causing personal injury and then having to wait for a different company to come in and fix their mistakes. Shoddy work/cheap materials and incompetent, disrespectful staff!!

Jake Biggs provided an exceptional service to assist me with my issue thank you.

This company should be avoiding. Proceed with caution

Provided prompt and accurate support to solve an issue with EO chargers. Great service

Enginear was very good polite

Kevin is a godlike character one of the best people we have in transport management efficient all round five star

Terrible experience. engineer left a dangerous install (doesn’t seem to be the first time this has happened) after complaining for a week to Ohme the had a 3rd party come and correct the install, this unfortunately left multiple holes in my property and now seems to be radio Silence from them. Happy to take money from myself though, 4 weeks after install and still waiting for a refund for materials and labor not used.

Crystal installed my EV charger and when my energy suppliers electrician saw the install, he issued a British Gas "Notice of potentially dangerous situation" safety notice for their install. Now 3 months later crystal electronics are still not returning my calls or talking to me about this. Id avoid them and their cowboy installers.

Booked an installation with Crystal? Don't bank on it! I am awaiting the highly anticipated arrival of an engineer tomorrow, after three already failed attempts to fulfil our agreed appointments. Interesting to read reviews from other 'customers' with the same experiences as me - professional standards evidently don't matter here. I have been expecting the elusive engineer on 25th July, 6th August, 7th August and Crystal are now 'hopeful' they will materialise on 8th August - I'm not getting my hopes up. My choice is limited with purchasing through Ohme, but if you have the option to AVOID this farcical carry on, I strongly recommend you do.

Crystal were allocated my EV charger installation. Came to do a site survey, advised would confirm a date for the following week and then ...... vanished! I called twice over two weeks and was told they would be back to me within the hour. No return call. Today I called again and was told they have no information about my job. A month of my time wasted. If you want service..... avoid Crystal !

I had AJ Theron visit my property yesterday and I was thrilled with his customer service. He was very accommodating, answered all questions and did an amazing job with the installation of my EV charger. One of my concerns was the wiring and not wanting it on the face of the property where it can be seen. AJ did a great job keeping it hidden as per my requirements and his professionalism was outstanding. He was clear with what he was going to do and checked with me when he was going to do it. I was very happy with his attention to detail and he completed a thorough job. Highly recommended!

Had Will come out today to do our install, as passed on from Ohme. Arrived around the time he said he would, and did a neat and tidy install. A friendly guy who was happy to entertain my constant questions about electronics 😂 All in, a job well done 👏.

The worse company I have EVER dealt with!!!! After 5 weeks of back and forth me contacting them daily!!! They advised they can’t install my electric charging point!!! Absolutely no communication or professionalism, still waiting for a response to my formal complaint 3 weeks after I was told the Director would reply to me… DEFINITELY WOULD NOT RECOMMEND!!!

Great service from the bookings team, very understanding and booked appointment on day that worked for me. Work was completed by very lovely engineer. Happy with the service, quick and efficient.

Turned up to inspect my unreliable charger and left having broken it completely. Now stuck without a charger.

Absolute nightmare of a company. I am a simple swap over from an Easee charger to Ohme. I rung the company to book in and was given 2/11/2023. Informed the staff I don’t like people in the house and dusty environments. Was told they will suit up and wear foot protection. Even though I am reluctant to the swap over I agreed. I sheeted the downstairs out to help with the dust anxiety. Received a phone call at dinner time on the day asking if they could swap to 3/11/2023. I said no as I was out. No worries we will get there. Received another phone call in the afternoon stating they couldn’t get there. I told them not to bother and I’ll just send the unit back. I was short with the customer service advisor and rang back up to apologise. Spoke to Kym Boyle who said it’s important to have it swapped over and I was offered 4/11/23 as a priority, and that she would oversee my fitting. I said I would check the date when I got home. It was my mother’s memorial birthday but I sent an email to agree to the date. 4/11/2023 sheeted up again in preparation. Saturday dinner time came, no one had arrived so I rang the company. Yes you are down for a fitting we will be there by the end of the day. Needless to say no one came. Rang Ohme 6/11/23 who had rung Crystal Electronics prior to my call and was told that Crystal Electronics would be in touch by the end of the day. Nothing once again. Rang Ohme one more time who got in touch with Crystal Electronics and said they would contact me the day after. Once again no contact. I have to say that this is the worst company for customer service and upon reading previous reviews, I am not the only one. So the award for the most useless EV charger fitting company goes to Crystal Electronics. Unfortunately they never turned up to collect their trophy so I still have it at home!

This is a review update. My first review wasn't a good review as I had a lot of problems with the EV charging unit and I wasn't getting any replies to my emails etc. However after leaving a bad review I was contacted and today they have returned to my house and changed the EV charger for a brand new one. Its now working great. Just a shame I had 6 months with a temperamental EV charger! I'm now changing my 1 start review to a 3 start review. Had the charger been changed straight away then I would have given a 5 star review.

They never turned up to change my EV charger. Please do not use them as they unreliable. Not worth to waste your time. If you read the feedbacks you will be able to see that they doing this to many of their customers.... AVOID THEM!

Sent me a letter saying 3rd attempt to do the work in my home. I have a ring doorbell thankfully as they said they had turned up and I wasn't home. Anyway, gave them 1 last chance, booked a visit for today between 8 and 1 and guess what. Yup no one turned up.

I highly recommend Crystal Electronics, very professional, I got my EV charger fitted the other day and I am very pleased with the results.

Had an EV charger installed, and i couldn't be happier with the service i recived, everytime i called i got straight through to the right person in the EV team, who were more than helpful with any questions i had, there were no issues and i am very pleased with my EV charger and the service i received, highly recomend.

I called Crystal Electronics to book a appointment for them to come out to check my electric. The Electric man was on time, with in the hours given. Also he he didn't take too long in getting the job done. Very friendly and helpful and polite person. Thank you Crystal Electronics.

Had someone visit my property for tests on electrical etc,amazing service, he also explained in great detail what he was going to do

Fantastic service highly recommend

Just had my Tesla wall charger installed by Bart who was absolutely wonderful! Bart was nice and early and went through the installation process and then got on with his works! The install was finished in a timely manner and there were no issues! Bart then provided some guidance on how to use the charger and also updated the firmware. From start to finish it’s been a pleasure dealing with Kerrith from Crystal electronics! Very good customer service and I will be recommending this EV charger specialist to friends and family!

On installing an EV charger they managed to drill into an armoured cable which was repaired with underrated components. After some time these got very hot and melted almost causing a fire, see pictures Do not use this company, they are slap dash and dangerous - AVOID !

If you want poor electrical work then this is the company for you. Expecting the sub contractors to complete jobs in impossible time scales. I did some work for this company back in April 2022 and still yet to be paid. I booked it back in with the customer due to doing another job in the morning and not having the time to finish the EV install to the correct standards. Yes I could have completed it but in a poorly manner (NOT MY CUP OF TEA). Don’t think they will be running any longer if this type of attitude towards the installs continue, I’ve seen poor install reviews from this company including other contractors and they’re shocking and I can now see from the reviews myself it isn’t just me. If Tesla and many other well known EV charger brands haven’t removed them from the approved installers list very soon, I will be surprised (If they haven’t done so already)

They like to throw rubbish out of there van windows while driving about! Lovely... Nice to see they care

I had a operative out today priyan i would like to say a massive thank you for all your hard work n politness and for saving my family from a electrical fire as wires were not attached in one of the sockets fire alams not working properly carbon alam not working out of date his got a 10/10 from me and my family for all his hard work he deserves a medal thank you again priyan i will forever be grateful for you making my family safe Mrs LGrimes

Great communication, visited on site to quote and got all the info back to me quickly, not pushy at all, very happy with the service provided

Had an EV charger fitted by this motley crew back in November 21. Crystal have failed twice to arrive for a pre-booked appointments to fix problems we are having despite being promised that they were definitely coming. First time we were told the guy had a blow out on his van, second time didn't even bother to think of an excuse they just didn't turn up. Shoddy work like blown brick work when the fitter drilled a hole through the wall for the cable and non existent after sales service gives the princely star rating of one. I had to take time off of work to be here when they said they were coming. We are only a ten minute drive away from their unit in Earls Barton.

These people can not run a bath, let alone a business. Rude, agressive electrician. Obnoxious customer service staff. All of the good reviews on here are very clearly fake and done by staff at Crystal.

Terrible incompetent engineers.

My experience was being tailgated at speed on the M4 between Reading and Newbury by someone in a Crystal EV Charging van, they then proceesed to weave in and out of lanes, undertaking, at around 90 to 100 miles an hour. If this is representative of the care they take on the job, and for their customers, I wont ever be using. Totally unprofessional and didnt even care the brand name is plastered all over the vehicle while speeding

Fantastic customer service! Very helpful and informative, I would definitely recommend for all your electrical requirements.

I rang them on Wednesday to arrange an appointment, they said they'd call me back. Rang again on Friday, they said they'd call back. I still haven't heard anything 6 days later.

Waited in for 3 booked appointments over 4 wks, no show. They have failed 3 times to come out, giving various excuses like I.T. issues with their book system etc. Waiting for a call back to book another appointment not getting my hopes up.

I'm currently sheiding due to covid and I had rung them to explain that I won't allow them in my flat till I have had my 2nd covid vaccine till June and they turned up yesterday without any warning at 5:30pm and I was asleep I found the card at 3am this morning so I'll be ringing them and making a full complaint as soon as they open

My housing association used them to do electrical checks in my flat. I arranged for them to come but they didn't turn up the first time. The second time they turned up they didn't respect my wishes that they were covid compliant. Their engineer kept taking his mask off and getting way too close to me despite me asking him to reapect social distancing. Made me really worried about what they touched when in my flat. I would never give them access again.

Friendly staff

Atrocious company to deal with. Living in rented accommodation means that this company have to come and do electrical testing on our property. They were due over a week and a half ago but sadly at 4pm on a Friday afternoon (bearing in mind this company is a 2 hour drive from us) the electrician had an unfortunate car accident... we have received NO communication from the engineers although we were told that they would message first thing in the morning with a time of arrival. We've now missed out on two days of work because of this lack of contact. Why should I have to ring this company to chase their electricians? I'm waiting for today's excuse for when they don't turn up at 4pm. Avoid at all costs. Also, not to mention the fact that they've got their own employees to leave positive reviews about the company! What a bunch of cowboys!!!

Awesome company !! Amazing workforce so professional !! Highly Recommend !

Happy with the service, the guys who carried out the work were friendly and tidy. Would recommend

Very very poor service they could never fix our aerials and satellite dish on our block of flats, a new replacement Company has fixed it in just one visit

Awful company to deal with. I’m also pretty sure that Stacey (who has left a 5 star review) is a director of the company? Just shows what kind of people they are. Disgusting behaviour and work ethic

Like to thank Bob and Gary for the very good service they provided when reinstalling missing channels due to national retune. They were very professional, polite, always explaining what was wrong and what best had to be done to complete the work and the materials required. Great lads, great job, big thank you! P&J.

I needed a reliable engineer to connect some aerials that had already been run for my extension, add a signal booster and install a WiFi access point to a cat6 cable that had again already been run. They quoted £350 which I thought was expensive but I went ahead because I wanted it doing properly. They were here for an hour only and after installing everything the TVs were great but the new WiFi access point (ubiquiti UniFi) didn’t work. The engineer didn’t know what to do and assumed that it just needed to update on its own. He demanded payment and left. He did say that.if I had any issues then I should contact the office. Needless to say that the WiFi access point never worked and they sent two different engineers to inspect the unit. They assumed if was faulty and following some research I assured them this was not the case, as it needed configuring. I conveyed this message to the office on two occasions without any resolution. I subsequently have configured the access point myself and ultimately didn’t get the service I paid for. Instead I paid £350 for £80 worth of equipment (retail price) and an hours work from incompetent engineers! Not happy, AVOID!

Used them twice. Both times friendly staff. Clean and quick workers. Good prices. Recommend.

Went to the shop on Tuesday, booked appointment for alarm repair and quote for new set on Friday. At 2:00 pm (Friday ) I started to have concerns so I called them and nice lady said that enginier is coming . After two hours 4:00pm I knew see is just lying I called again and she sad that he is definitely coming. You gest what happened NO ONE EVER TURN UP. I would have job done by other company like LYNKS or Adt , but I waste week waiting for them. Shout tell me straight that they are not coming. I had my busines at risc without working alarm for over a week because of that ignorants. I strongly do not recommend to use them service. NEVER CALL THEM AGAIN

Hi, just one grumble. the engineer was unavoidably late not his fault but would have liked to have been informed. Saying that when he arrived he was very proficient in his job and was very polite and a credit to your company.