Willetts Electrical Limited
4.9(49)Chepstow • OZEV authorised installer




About
Willetts Electrical Limited is an electrical business based in Chepstow. They take on domestic and commercial work, including EICR and PAT testing. Customers say they turn up when promised, communicate clearly, work tidily and do high quality work. They are listed with OZEV as an installer.
Services
Reviews
4.9
Many reviewers report that Willetts Electrical Limited, and Steve in particular, turned up when promised and did the work to a high standard, with several mentioning clear communication and tidy working. Repeat customers report using the business again, and reviewers describe jobs including EV charger installs, extra sockets, lighting and electrical inspections. One reviewer was unhappy with thick curved trunking fitted instead of the slimline trunking requested, said it was unsightly and later came off the wall, and was charged extra. A different reviewer said a socket was left half fitted with no return visit, and that an outside lantern broke within months and calls to fix it were not followed through. Reviewers who were pleased often mention the price they paid, but that is not summed up here as a general quality.
Steve responded to my initial contact pretty quickly. He came to price the job when he said he would. He returned to do the work when he said he would. The final price was exactly as initially quoted and the work was excellent. Happy Customer. Update: Two more jobs since done by Steve. I remain highly delighted with his work.
Very professional & thorough - highly recommend
I was really pleased with Steve’s work. All work was completed as agreed at the price quoted and on the day and time agreed. Would definitely ask Steve to complete any future electrical work I may need in the future. Very happy customer.
Steve turned up when he said we have been let down so many times by tradesmen so it was nice when he turned up as promised for what was a very small job. Steve is very friendly and helpful. Job was done quickly and for a reasonable cost. We will definitely call willets for any future work we need. Thanks again Steve !
Steve provides an excellent service at a very reasonable price. He arrives on time, is clean and tidy and worked with us to achieve the best options in an old house. He also carried out a thorough electrical assessment and PAT testing in our business premises. We would thoroughly recommend him to anyone looking for a genuine tradesman who respects the client and is willing to suggest workarounds in non-standard situations. Elaine and Tony
Steve completed work for us in a professional manner and, given the conditions, with good humour.
Steve is very professional and would highly recommend! Thank you for fitting us in at such short notice. Much appreciated! Aimee and Daniel 🙏
Excellent service at a sensible price. Steve was always available for consultation and invariably kept appointments. He even turned out on a dark Friday evening to investigate a worrying electrical fault which turned out to be a Western Power problem with the supply to the house.
Steve has been fantastic from start to finish. I asked a local Facebook group to recommend an electrician and Steve's name came up from others who had used him. He was responsive and replied to messages during business hours and was always polite. He turned up both times on time, was polite, clear on what was required, helpful and more importantly tidy! I needed to nip out whilst he was at my house and I had no issues with leaving him there alone, when I came back he had finished and tidied up after himself. I would easily recommend him and use him again in the future.
Great problem solver. Excellent communication and first class service.
Steve did some lights and also external wiring, good job and great service. Due to get some more electrical work done and will be getting Steve to complete it.
Steve installed an ev station and completed other electrical jobs around the house. He provides an excellent service at reasonable rates. Highly recommended. PF Chepstow.
Responsive to messages, turned up on time. Professional. Completed a full inspection of electrics. Would recommend and use again
Really good communication, quick to quote and undertake the work, reasonable price, good quality work. Would definitely recommend.
Fully recommend Steve. Just gets on with the job in hand. Very professional and likes to do a good job. Great customer satisfaction.
Steve was recommended to us to install a 32amp socket for a hot tub. We ended up also having him install an EV charger, 2 light fixtures, a bathroom fan, and fix some damaged wiring that was causing a short. Price was competitive and work was excellent. Steve was very professional and went above and beyond for us. One day when he was here to do some of the electrical work, he helped us out with an unrelated problem by emptying his van in our drive so he could use it to collect our delivery (on a pallet) that was stuck across the village because the delivery lorry was too big for our village lanes! He was also great about making sure our indoor cats didn't get out, came when he said he would, and kept us informed at all stages. We will definitely be booking him in the future for any and all electrical work.
If we could give ten stars I would. The entire service, from beginning to end was friendly, professional and rigorous. Steve installed a 32 amp external connection and an EV charging station. Both were done quickly and efficiently, and the communication was always fast and clear (he'd reply to our questions quickly and update us with his progress regularly). That's worth five stars but Steve went above and beyond. He did a few minor repairs in the house for free ('I'll just do that while I am there') and he even used his van to ferry a delivery from the A-Road to our house (it arrived via a lorry that could not fit up the lane). On top of it all, he was a friendly and professional person to have in our home. Highly recommended.
Steve completed an outdoor electrical feed for me. Prompt response to query and quotation. Flexible with Installation timings and a great job. Highly recommended.
Steve fitted an EV charger for us, great job completed
We needed extra sockets fitted which meant new wiring and I requested slimline trunking. Quoted for everything I asked. He arrived on time. . Done most of the sockets but forgot about the one that needed wiring and trunking. Came back the following day to fix socket and put really thick curved. Trunking on.and charged extra. It was unsightly and I wasn't happy THEN the trunking started to come off the wall..He offered to come back and put extra screws in. I said I asked for slimline trunking. He said that size was needed for size of cable. I didn't like his attitude. I didn't want him back in my home. I had someone else come in and fit the slimline trunking I wanted. I have before and after photos. He accused me of being aggressive but I have EVERY message. YOUR REPLY IS AS EXPECTED. Before and after pictures. I think I have added them correctly. I am not good at adding pictures. I am entitled to post my review as I see it. Regards. UPDATED. Re your comment regarding three weeks As you well know my husband has Cancer and undergoing treatment so things have been rather stressful here and I was expecting you to offer to return and CHANGE the trunking as requested.
On time, very professional and friendly. Will definitely use again.
Steve has completed a wide range of electrical works at our house including indoor/outside lights and sockets, installation of all kitchen electrical equipment and outdoor spa installation. All work has been completed to a high level of quality, nothing is ever too much trouble with Steve, we would have no hesitation in recommending him.
Great job. Steve stepped in at short notice and did a fantastic job. Wouldn't hesitate to recommend him.
Steve has worked for us on a couple of occasions now and I strongly recommend him. He communicates very well, is punctual and gets worked booked in a timely fashion. His prices are very reasonable.
We've had light fixtures fitted, a faulty socket replaced, and an electric car charger fitted, and been very pleased with the end results on all occasions. Will certainly be in touch again in the future for any further electrical jobs that come up.
Steve arrived when he said he would, did what he said he would and charged a reasonable price for doing it. I don't need anything else. Would definitely use again.
Steve was very professional in his approach, knowledgeable, and freindly. A great service that I would recommend to anyone.
Steve installed an EV charger for us great job I would recomend.
Couldn't be more pleased with the service provided. Steve was quick, professional and tidied up after himself. Wouldn't hesitate to recommend or use his services again. Very pleased.
Left us with a half fitted socket and did not return. The outside lantern he fitted broke within a couple of months and he kept making excuses not to come back and fix it. Even made out a response on WhatsApp was an auto response but I sat and watched him type it. I would not recommend.
I have used Steve 3 times in the last couple of months for some domestic electrical work I needed doing on the house. Polite, friendly, prompt with his quotes and did a fantastic job. Highly recommend and would use again. My #1 go to electrician.
Superb - very professional installation, clean and tidy, reasonably priced - thank you Steve
Amazing defo will use again even cleaned up
Steve came out for an emergency repair to our oven. He was quick, reliable, professional and good value for money. Would definitely use again. 5*
Really great service,came at short notice ,did a super job.
Steve did an excellent job installing my Zappi EV charger and outdoor plug socket. The cable run was very neat and tidy, and the overall quality of install was very efficient and impressive. Great job and I look forward to dealing with Steve again in the future.
So impressed with Steve's work ethic. After being ignored by 2 previous electricians who gave me quotes and then never got back to me and ignored my messages, Steve was a breath of fresh air. He replied quickly to my enquiry, turned up to look at the job when he said he would and emailed me the quote when he said he would. Quickly gave me a date for the work to be carried out and did the job within a week. It took less time than he expected so he charged me a fair bit less than the original quote. He's efficient, friendly, polite and does a great job. I won't be looking anywhere else for any future electrical works I need doing. Can't recommend him highly enough.
Highly recommend Steve for any electrical work, communication was clear, he found an alternative way of completing the task as I did not want visible trunking, very tidy when doing the job….left no mess … professional and friendly service . I have no hesitation in either recommending him or using him for further work .
Steve installed an EV charging point for us. Very happy with the result and happy that he is handling the paperwork for the OLEV grant.
My usual electrician didn't have availablility so I tried Steve and was very impressed. He fitted me in within a couple of days, was very professional and got a seemingly simple (yet surprisingly complicated) faulty light circuit working again. Good value for money. Very happy would definitely use again. Thank you :)
How good?! Well, let’s see. First of all, replies to messages promptly. Then was able to suggest a day in the not too distant future. Then was able to accommodate me changing that date. Then actually turned up on the day in question and did the work!! Fantastic service and I wouldn’t hesitate to use them again.
Fantastic service. Really helped us out and on a Sunday too! Extremely reasonable cost for the work. Would thoroughly recommend Willetts services
Great to have a reliable electrician. Would definitely recommend Steve.
Really great, speedy, clean service. Steve was helpful, gave advice and got the jobs done. Thank you :-)
Workshop lighting upgrade. Willetts electrical changed the old fittings from twin fluorescent tubes to bright 80w Robus LED strips. The work was completed in a timely manner, within budget and the workspace left spotless. I will definitely is them again. Thank you
Highly recommend. Steve offered a lighting solution that another electrician said would be too hard to achieve & ensured that when he put an additional socket for my Dad to charge his mobility scooter he hoovered so left everything tidy. Thank you👍
Great & fast service
Area
Opening times
- Monday8:30 AM – 5:00 PM
- Tuesday8:30 AM – 5:00 PM
- Wednesday8:30 AM – 5:00 PM
- Thursday8:30 AM – 5:00 PM
- Friday8:30 AM – 5:00 PM
- Saturday9:00 AM – 12:00 PM
- Sunday9:00 AM – 12:00 PM
Additional information
- Incorporated 2018
- OZEV authorised installer
- Domestic work
- Commercial work
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