Saltire Facilities Management LTD

6 ‘emergency’ visits in space of 14 days. And on 3 separate occasions I’m found these are only tools that are working. Lovely guys but boiler has flooded 3 times in a fortnight and I find a left over item each time they leave. Wouldn’t recommend. They are really bad.

DO NOT USE THIS COMPANY. I had a monthly service contract for boiler cover with this company for 6 years (£15.99 per month). Other than the annual inspection they never carried out any work on my boiler. Recently the boiler (although still working) developed an intermitent noise. Following 4 engineer visits as well as several no show service calls they phoned to say that the unit was no longer economical to maintain. This is despite the fact they could not find the cause for the noise. Laughably they offered a FREE boiler survey so that they could quote for a replacement. Needless to say I declined their kind offer. They offer poor service as well as poor ethics. I am still waiting for their manager to contact me in order to explain their reasons. They are happy to collect their monthly £15.99 as long as they dont have to spend any money on parts WHICH ARE INCLUDED ACCORDING TO THEIR TERMS & CONDITIONS. AVOID THIS COMPANY. THEY ARE NOT HONEST OR COMPETENT! Footnote.... the boiler is still running but their contract is not!

I cannot praise this company highly enough. Phoned this morning and the engineers arrived by lunchtime and it wasn’t even an emergency. They couldn’t have been nicer and found the fault quickly. Their prices are so competitive and no call out charges. A professional and friendly company with excellent prices and staff who go above and beyond, what more could you ask for.

Parking in my private reserved parking space just shows the ethics of this company. Regardless of whether I want to use it, this company has no right to steal it for the day.

Hi I've been with this company for at least 12 year and as a customer every year I have a service done as part of my monthly contract 🙂 so we'd 28th myself Mrs Ellen Sommerville. a very professional young man did a very thorough check of my appliance (mark) he's been a few time to me and as a older person he makes me feel confident and comfortable that he will do a great 👍 job thanku Mark 😊

Originally called them and the woman on the phone was great changed through options and was very helpful got booked in. Engineer came out and said it would need to be repaired. Paid the best £300 bill then guy came out next day and struggled to fix part ( valve) he then said they don’t repair central heating if you have Hive installed( never once mentioned this prior) then had to get his supervisor out to help. Was 6 hours of work and now 2 weeks later the heating isn’t working at all. Really disappointed

Absolutely awful company. 5 appointments and still no resolution. Promised works to be finished on a specific day but the plumber just left without telling me. Pulled up my carpet and haven't put it down correctly so it's all rippled and has dirty boot marks on it where the plumber used his dirty boot to try and smooth it out. Avoid.

They have a 24 hour emergency line which never gets answered waited for 40 minutes on two occasions then gave up

A bit of hit or miss some can be good and some can be poor so ask engineers to clean up after themselves also a phone call would be nice letting us know you are coming

Refused take on my boiler as it 12 yrs old, told the woman on the phone the age and on the website, wasted my time waiting in for them.

Thanks to gas engineer Mark who came immediately to repair our fairly new heating system and took the time to explain how to work this properly. Credit to the company. Courteous and knowledgeable as well as efficient at his job. Thank you Mark!!!!

Had my boiler serviced today by Mark from Saltire. The service by him and young apprentice was absolutely fantastic. Kind enough to identify a potential issue with my Baxi boiler (which fortunately was on warranty with Baxi) Mark went above and beyond, and called Baxi for me, explained the issue and organised an appointment for them to attend and rectify the problem tomorrow as it was a warranty issue, he really didn’t need to do that and took the stress from me. Brilliant workmanship and professionalism from Mark. Absolute credit to Saltire !!

Engineer garry called for repair today ist class service from him definitely recommend him and your company

Great company never had any bother .been with them for years it my son bolier .

Tuesday 2nd July 2024 This morning Ally and Aiden attended to sort small issue with boiler and both nice guy's and very chatty. The issue with boiler sorted out in next to no time. Good work guy's.

Spoke with a lovely girl on the phone this morning who did everything she could to help me. Very polite, easy to talk to and professional. Man came out to survey for solar panels and he was also very polite, helpful and informative. Always have good experiences with Saltire.

Great service, really easy to get through too as there is only 2 options on the phone. Staff are always lovely, helpful and polite.

I've worked in construction and social housing for circa 30 years, this company has to be be the biggest cowboys I've ever had to deal with. They sent out a gas engineer four times to repair my boiler without success, they then told me they would get a joiner to rip up the flooring as I had a severe leak, thankfully the joiner never showed as it turns out that all I had to do was personally bleed two of my radiators and the boiler has been fine since. Avoid at all costs.

I have Saltire Gold PS3 cover for our house which is £22.99 a month. This covers call outs and a boiler service. I have always been impressed by the service I have received.

James monaghan was the engineer he fixed our heating even when he had other jobs he gave 100% to the task was a very nice and professional job if you get him on a call out u will get a very good engineer the best engineer we have had thanks again taken 8 months a 5 call outs and this young man comes and it's fixed satire give him a good pay rise

Had my gas meter capped by council because i didnt have gas supply at the time.Once that was sorted i phoned to get uncapped thinking it may be new year because of the christmas period.No. From phone call to getting supply back was less than 3 hours. Exceptional service engineer was top notch went through bleeding all radiators went above and beyond blown away by the service.Thank you saltire. 5 stars well deserved

Reviews of non existent customer service being posted 6 years ago, and nothing has changed. When boiler was being serviced recently, we apparently missed the engineer on the 1st visit (despite having a ring door bell and there being no visit). They expect you to wait in from 8am until 7pm for the engineer

Hi there, I’d just like to say what a wonderful member of staff you have, Willie has came to my house on numerous occasions to service and fix my boiler and yet again I feel I’ve just had a very personal service, outstanding service again from Willie and Saltire. Thanks again David Bannon, Glasgow .

Appalling company. They seem to think that if you rent from a Housing Association that they can treat you like scum. Two failed to attend appointments due to various lies depending whom you speak with - ie emergency in the area/engineer taken ill etc etc, then they turn up when you haven't booked them and call that a 'no access' appointment. Rebook again and tell them I need time to get back from Dundee after a nightshift. They turn up at 0915hrs when I finished work at 0800hrs with at least an hours drive back on a good day. Yes you guessed it I missed them. Speak to their call centre staff who are rough and ready women with no customer service skills. At the end of the day they don't care, they have a contract and their lives are not inconvenienced and they are not at threat of having their gas supply capped if it is not serviced. One company I hope goes bust as it is APPALLING!!!!

Just like to thank the engineer that came to my house as I had not hot water or heating .he persevered and got to the problem thank you so so so much

Very helpful & pleasant staff from the phone call to the person coming to the house.

Really good, always do what they say and always on time and polite.

Rippped the cistern of the wall and ripped off my 82 year old mother,rude and unprofessional avoid like the plaque, honestly!really bad news,do not let in your house

He was excellent, very knowledgeable, polite, well spoken, gave us good advice and efficient.

Fixed my boiler fast

Saltire arrived to fix my faulty boiler within 3 hours of my call. Great service, all round.

The guy who comes out is a 20star the people who answer the calls were rude told me to call the council back as they apparently didn't have emails. This went on for days.. even the fire brigade ask me to tell them it's an emergency and still her attitude was shut down and dismissive.. also the same to the council. It got escalated to the 4x boss.of the council. Who was extremely angry... But the guy who does the job is outstanding kind polite and gets the job done. And not a quick on he makes sure it's done right and tells u the process first and keeps everything protected and cleans up after himself

Work done properly but with a stinking attitude.

Shambles

Didn't turn up after waiting in all day. Called them at midday to ve told someone was coming to service boiler etc. No one arrived. Invoice for wasting my t8me is being sent.

Great service from this company pleasant staff and they appreciate your politeness when talking to them which isn't always the case some callers think if they shout or give staff abuse its their right politeness goes a long way to resolve a problem . I have been in peoples house,s with my own job and heard the abusive language being hurled at staff members its outrageous , People on phones should remember that they would not accept being spoken to the way they talk to people on the other end of the phone ,, I have had great help and appreciate how stressful a job their staff have ,, All I can say is Manners and Patience cost nothing Keep up the good work Saltire

What a Legal way to scam customers, paid for 5 years £16.99 PM to be told your boiler is uneconomical so pay us £2500 for new boiler (£1000 more than normal) and thats with massive discount of £250 from them. Something has to be done about these scammers as ok to take my money but turn to pay than its too much wow. Customer service zero, went with them thinking Scottish company will be better but found out hard way that they are only to look after their pocket after Robbing customers. Take my advice and stay away from them.

Moved from BG to Saltire over a year ago after getting messed around with their couldn’t care less attitude and having to wait 5 days to get a minor issue (frozen condensing pipe) resolved that left us without heating and hot water during a really cold spell. Ended up googling and resolving the issue myself but that was enough to end my relationship with BG. Decided to move our business to a local company. Recently, one of our bathroom Radiators started leaking and I called Saltire. In fairness, they attended within 4 hrs - impressive compared to BG. However, I then had a conversation with the engineer about “designer radiators” and that it would be classed as a chargeable repair. Matter was referred to a manager. I then received a call from John Higgins (manager) and he sprung into action. Sent one of his best engineers and the problem was identified / repaired without any further fuss. Very impressed with John and his “customer comes first” attitude. Well done.

Great company got health prob and went above and beyond to help me can’t thank them enough

Your engineer Keiran came out for my boiler yearly service. What a professional, knowledgeable and friendly young man he is. He looked after us very well. Keiran is a credit to your company.

1st visit no show 2nd visit forgot my fault 3rd visit phoned the night before to cancel but came anyway to service the boiler unfortunately wasn’t in as it been cancelled but anyway they thought well since it’s winter and minus 3 at night let’s cap his gas so no heating or hot water so his family can suffer and his kids can freeze all night. Phone up can get an engineer for over 36 hours and cap had be done due to the boiler needing a service what the boiler is now going to kill everybody because you never done your service great news cheers

Reported a problem with my boiler and.turned up within a couple of hours and problem fixed within 30 minutes excellent work!!

They are quick and get the problems sorted

Will not come and turn my gas on well it is -1

Young engineer Jack Boyd is a credit to the Company. Pleasant knowledgeable and faultless in his attitude. Wish there were more like him

Lovely staff beautiful food 😍

Called Saltire at 8.10am this morning as my very elderly mothers boiler had a problem. They were there just over an hour later. Fantastic service 😊

As a Landlord, I have been paying over £60 a month for emergency cover for the heating system, plumbing, drains and electric for over a year now. Last week I had to call Saltire as there was a leak into the lady's flat below. The emergency appointment was arranged for 7pm when the tenant would be in. I took a call at 6pm from the attendee who claims he didn't know he had to be there at 7pm. I then took a call from a call handler who attempted to cancel the 7pm attendance. I told him the appointment has been arranged and under no circumstances is it to be cancelled. After 7pm I received a further call to say that there was no issues with the heating system. I asked what the heating system had to do with the leak as Saltire were previous told as part of my description the area of the leak was away from any part of the central heating system. The call handler stated that Saltire don't really do plumbing. She said 'I know it's on the list of what we do, but we don't really do it, we are a heating engineer company. Plumbing is a different thing'. I requested a plumber be sent out as per the contract. I was informed a plumber would be sent out the next day Saturday in the morning. On Saturday no plumber had been out by 3pm. I receive a further call from Saltire. They had 'no plumber to send out and anyway the heating engineer couldn't see a leak'. They said they couldn't arrange a time to come out with the plumber. I told them I provided them with a full day's access which Saltire chose not to use only to be told 'We have emergencies to attend to!' Eventually a plumber attended on Monday evening (day 4 of the leak) briefly looked around the kitchen and bathroom and said he couldn't see anything and left. The return call ('if not it will be an email') I was to receive following his visit is still outstanding (No email either). This was a good company at one time that I had confidence in. Now it's gone to the dogs. To update this review, I have now had the benefit of an independent company who traced the issue and carried out a repair in a day for £395. Saltire in comparison, have taken over £720 from me by direct debit over the last year for no meaningful service. So, to sum up, If you want a company that uses every excuse an evasive workman ever came up with to avoid doing their job, then Saltire is for you. If you want a company that can't communicate among themselves or most importantly, with the customer then Saltire is for you. If you want a company that takes a direct debit from your account every month to provide a service, but does not provide a service as per the contract then Saltire are for you. My assumption would be that they don't really do drains or electrical work either. Chose your facilities company well. Don't chose Saltire, why would you want to do that?

Got in touch with Saltire back at the start of April 2022 about getting solar PV install. The initial conversations were great, very helpful, came out to survey and were accommodating to my needs. Agreed to go ahead at the start of May and was given an install date of 19th July as one of the parts (inverter) I wanted wasn't in stock. I was fine with this as I explained to them, I would much rather get a realistic date confirmed than a "maybe" one that keeps moving. About 2 weeks before the install was due it all started going downhill. I got in touch with them up to confirm everything was on track. The particular person I had been dealing with was off on planned leave and no one could see the record to tell me. The following week (1 week before the install was due) I got in touch again to be told the inverter wasn't in stock yet. I asked what could be done, I even pointed out some suppliers that were selling it, their offer was that they remove the inverter from the quote and deal with it separately because that wasn't their normal supplier. Unsurprisingly I didn't go ahead as that seemed like a problem waiting to happen down the line. Several chases with no real progress later we're now 1 day out from planned install date. I still can't get get a confirmed date, install definitely isn't going ahead on the planned date. A couple of days later (now the 20th July) I get an email saying they have now managed to secure an inverter but they're just waiting on roof hooks which should be available in the next week or so. We now get to the point where Saltire just stop answering my emails. I send several chasers and two weeks after this I get an email saying, they now have roof mounts but guess what, THEY DON'T HAVE ANY SOLAR PANELS! I replied asking if they actually have the other parts (inverter and mounts) in stock or will there come a time when they have solar panels but the others are unavailable again? This was about a week ago and they haven't bothered answering me. I've now missed a month of peak sun and have absolutely no idea when I'm actually getting solar panels installed. It's impossible to get an update and when I do it's usually to tell me about a new issue. In summary, Saltire are great when they're selling you stuff, but the complete opposite when it comes to actually doing the work.

No problems

Just joined,had a service,and a plumbing repair, from call centre to repair,first class so far

Superb

Great service, communication and would highly recommend Saltire.

I have been with Saltire for about 5 years now and I'll continue to be a customer with them . Their service is exceptional and the monthly service agreement is excellent value. The personnel who take the calls are friendly, courteous yet professional and always offer advice. The engineers are very good and take the time to explain any faults they may find. This is the first time I've had to call them out fir an issue with my central heating and it would have cist me a lot more than I pay for my service agreement. I would recommend Saltire Management Services to anyone who is considering taking out a service agreement 👍

The only thing I can say about Saltire is There engineers need a little more understanding about boilers Apart from that they are ok

Totally ignorant person on other end of phone

Nearly two weeks to fix a pensioners boiler left with no hot water or shower facilities poor

Just want to say a Big Thank you to Neil. Robert. Rekki I think that's his name sorry if got spelling wrong. and William and Anne maire for the wonderful job they all had done when I had to get a new boiler installed lovely friendly they all are they were a blessing Frist class thank you all xx

Man was really nice

Shocking experience. My boiler service was due and I was in the flat, with my dog who barks when someone is at the door, yet I still missed the engineer? 🤔 2nd appointment made, day taken off work for it, yet no phone call, nor even a card through the letterbox -just a no-show. The company then capped my meter without warning, leaving me with no hot water, because they "couldn't gain access"!? When the on call engineer arrived, he was in a bad mood, rude, judgemental, and made me feel hugely uncomfortable in my own home. Definitely would NOT recommend this company.

Got my heating working pronto thanks 👍

Excellent service called on behalf of my 80 year old mum, as her heat was not coming on. There was an engineer at the door within half hour. Would highly recommend

😂😂😂 Complete jokers still waiting 7 month's on for someone to come out to deal with the boiler especially after the person broke it disgusting company

Friendly place to work

Great help

Fast efficient service thank you

Callum the engineer did an amazing job of installing the new Worcester bosch boiler!!!

Was very quick

Very professional, well done job

The Saltire guy was very polite and cheerful

Job well done

The staff on the phones are so nice and helpful.

My boiler was out of order and i called Saltire after I had a look at it myself, I got through to customer service straight away and a boiler repair man was at my house in an hour and fixed my boiler in 15 minutes. My mum and me where very happy with the work and how professional the boiler repair man was. Thank you Saltire.

Cost me £104 in call charges to get through as there line was down!!

Same day repair

I am so angry I have sat from Sunday 3rd of Dec without no heating or hot water as my boiler needs apart phoned them yesterday for them to say the guy had the job and would be with me ASAP I phoned back at 1800hrs for them to say he’s not coming out it would be today after phoning 4/5 times today last call was 1715 they are saying he’s not picked the part up yet but I was already told he had the part with him in his van so someone is a lier see how I get on in the morning when I ask to speak to a manager 😡 customer service needs to be looked at ASAP

I called Saltire today at 12.30pm regarding my mothers boiler not working and as she is 74 years old and has breathing difficulties was advised by the their representative that someone would definitely be out today as she has no heating or hot water. My mother was called at approximately 7 pm tonight to be advised that an engineer would not be out today as it would be out with their working hours. Was advised an engineer would be out tomorrow am. Not what I would call a very good service.

The service from Saltire was fantastic from the first call enquiry to work completed was friendly and professional. Advice given was very helpful and engineers very respectful. Cannot recommend highly enough. I will definatley be back. Thank you Saltire.

You man has been unsuccessful with the installation and had to leave without completing the job which he informs me requires a qualified electrician

First class service. Phoned to request an engineer visit as boiler not working. An hour and a half later the engineer arrived, fixed the fault and also serviced the boiler. The annual service had been cancelled due to covid. The engineer was friendly & explained exactly what he had done. As always, I have no complaints with Saltire.

I want to say thanks, especially to the Clerk of Works, for sorting everything out during tier 4 restrictions. Much appreciated 😊

Quick response and knowledgeable engineers

Have only had good and positive experience with this company and on several occasions

Fixed my boiler so all good

The attitude of the receptionist was deplorable when called re engineer visit, when allegedly the engineer knocked door an hour previously. Three adults in the house and no one hears a knock mmmmm suspicious. The receptionist was cheeky and disrespectful when called as well

Excellent service. Easy to contact and very accommodating. Phone before arriving and the guys are polite and friendly and do a great job.

Firstly I would like to make it clear the one star is for saltire failing to give customers the information they need at this difficult time. The young man who carried out the replacement of my smoke alarms was professional and courteous. However, I had received a letter informing me that my smoke detectors were being replaced, my understanding of the word replaced was taken one down and putting up another, I, therefore, fixed an appointment up, I did not have any concerns my living had been decorated in February but this was a small job. Imagine my surprise when I was informed that they could not be put in the smoke detectors in the same place as the law had changed and they had to be moved 3 inches from where they were at present leaving a hole in my ceiling which they would fill in with cement but I would need to paint it myself. Now under normal circumstances, none of this would be a problem we need smoke detectors and I am grateful our landlord takes such good care of their tenants. However, I have a disability and cannot go climbing ladders and because of lockdown my handyman is not working, had I had the proper information in the letter i would have made the appointment at a later date, I was informed if the work did not go ahead it would be written up as a refusal. Now the young man did a decent job of filling in the hole but you can see the dirty marks Saltire need to give better information to customers to allow them to make an informed choice about when the work is carried out, once again the letter did not mention the smoke detectors being moved to another position.

Had changed the smoke alarms in quick time engineer knew his stuff

I had the smell of gas downstairs mainly in the kitchen. After having a Saltire emergency guy sitting at the meter for 2 hours doing nothing and refusing to look behind the dishwasher, 2 men came the following day and fixed a leak in the pipe leading to my cooker. 3 days later, the house was smelling of gas. I had SGN come and found out the gas leak was from my mains outside and leaking into an old pipe under the kitchen floor. So gas pipe was capped for wrong reason at my expense and receiving a cheeky email. This should have been spotted that the problem was from outside the house. Not inside at all. more training needed....

Just got a new boiler put in ,guys where very tidy and professional, great price as well. Thanks Saltaire 👍👍

Excellent service considering the times we are in

We had a leak coming through our kitchen light which was caused by a missing washer on our bath drain. We called Saltire around 8pm at night and within 30mins an electrician and plumber had arrived. The electrician made safe our kitchen light and the plumber confirmed that our water had been turned off and was safe to turn on again once the electrician had finished. The electrician returned the next day to reinstate out kitchen light (which had been taken down to day over night) and, as we had managed to fix the drain ourselves, the plumber was no longer required. Would recommend Saltire for both service and value for money!

This company condemned our heating on the 2nd week into lockdown and to date, the 20th July have left us with no heating/hot water. The company sent a heating engineer to the property as the heating was causing the electrics to trip around 4pm he condemned our heating and said that someone from the office would call us by 6pm, At this time, he told it me a straight boiler swap as the pipework was the correct sizes for new boiler which turned out to be a big fat lie. 6pm come no telephone call, I called the office and was told it was now emergency service only and to call in morning, I called in the morning and told they would call me back. They didn't call me back, next day I called them again, they tell me the engineer hasn't sent them the information and they can no longer get in touch as they have furloughed him and they would call me back. No one calls so I call the following day, again I am told they will call me back, 10 mins later I get a call from my Landlord Melville housing to advise they can't replace my heating into after the lockdown, great surly it won't last that long, Melville in the meantime arrange for a Saltire surveyor to attend the property, he doesn't speak to us at all or give us any idea of what is going on (this is the 2nd time saltire have had to survey the property because the lost all the information on the first survey prior to the lock down.) Manners of the guy where pretty poor as he walks around our home smutting and making comments. Again, still no idea what is happening, so I contact our landlord again and this time he tells us what needs to be moved and what work needs to be done ok fair enough. Now he tells us for the work to be carried out it will be over 2 days and we need to find somewhere else to stay! Ok we are in the middle of a lockdown where does he expect us to go or stay? It’s now the 20th July and we have had enough of the poor service from Saltire and our landlord to be clear this isn't the only problem we have had they send letters on the Friday demanding access to service the heating on the following Monday – talk about plenty of notice to arrange time off work! Overall if you are thinking about using saltire to help with your premises and do not want angry tenants taking legal action and making complaints or your own property, I would look elsewhere because it’s been hell for us.

Thank for your guy coming out to fix my bath to day he done a great job.again thanks saltire.

First class service attentive to you needs

They were hired by Perth & Kinross Council to check my boiler , I phoned as my son had epileptic fit could not make the Thursday visit as he was in hospital, they turned up on the Friday instead of the Thursday and caped the gas even although I had arranged a different date , left me in the freezing cold withy no heating😡😡😡arse holes

Poor service despite me phoning paying for service and confirming appointment for today they didn't turn up or even phone to say they weren't.Wasted day

Brilliant dealership. Lots of very cool bikes at Alba Customs and in the main floor of Saltire. Staff are really friendly and knowledgeable, the cafe is great, the service and repair work I’ve had done is always to an extremely high standard and they take real pride in the work. I did my riding training here and the instructors are superb. Very patient and friendly with a confidence inspiring teaching style. It’s the kind of place I feel comfortable dropping in on if I’m passing and it’s the kind of dealer that invests in motorcyclists. Which is always a smart move.

I had a gas leak in my living room on the 30th of January and someone came out and tried to fix it but after realising that they needed new piping and that they couldn't fix it there and they organised heaters to be dropped off at my home for the night and then on NYE someone came out very friendly done what he had to do after searching about suppliers to get the right pipe, he also fixed a few other things while he was there that wasn't picked up by the 1st engineer.

Great!!!

Saltire plumbing supplies is the place to get genuine boiler spares at a price cheaper than most plumber suppliers. They also post out fast and only took 2 days for delivery and I live in a remote area. Great customer service.

Cannot praise these people enough. The staff from reception to Engineers are all pleasant, efficient and helpful to a fault. Would not go anywhere else.

Guy that came was really cheery

Not good

Basically i was told at my last review in Jan 2019 that i would get the whole year at a reduced rate of £11.99 then in Jan 2020 it would then be reviewed, however they have increased the price to just over £14. 00 in Sept , despite me trying to explain that the increase should not apply until Jan 2020 they will not budge , feel i have been misinformed and cheated out of 3 months its sound trivial however i have simply been lied too . in addition to that i was promised a call back regards this about three weeks ago from a Manager but i am still waiting , two things have come out of this, 1 . Poor customer service. 2. unable to keep accurate records. I would not recommend Saltire to anyone , i aim to take this further with their regulator .

The five stars goes to wullie the enginneer we had out recentley who has finally got to the root of our heating problems. Professional,helpful and friendly guy. Thanks again wullie 🙂

Highly recommended and efficient

"Your home is our priority" .... what a joke !!!! Very, very unprofessional...gave them my details several times and they still didn't have them correct, treated me very badly with no compassion at all ... plus lied about an appointment..... avoid them !!!!!

Engineers courteous polite nothing was any bother.

Great service and very prompt.

Quick and efficient

EXCELLENT COMPANY!

Absolutely discuses of the service level! booked 3 millions appointments regarding fire alarm upgrade! attendee 1 done half job and no show! Made a formal complain to council and eventual some one show! Never on time not carry out they works with care!! Previously scratched my washing machine and now on first stage while moving the fridge damage front stand!! Never come over to see the damage !! Total rubbish! Will never use them again!!

Phoned satire about leaking radiator, somebody out to fix within 2 hours, great service .would recommend.

Annual gas saftey check guy was in for 5 min nvr took the top of my boiler to check. Nvr checked smoke alarms or raidators

Local company with experienced engineers offering a great service at a great price. Highly recommend.

I just wanted to send a quick email regarding my new central heating system which was installed by saltire on the 2/04/2019. The service from start to finish was carried out efficiently and professionally, first, a representative visited me several days before to tell me exactly what would happen and answered all my questions, he also noted my health problems and reassured me I would be given help . Everything went to plan the carpet fitters arrived on time and lifted my carpets, they were friendly and helpful, then the gas enginers and all the others needed to install my new system arrived exactly when the schedule said they would to install my heating system, the whole team worked very hard all day and kept me informed about each stage, this was very helpful i could make my tea before the electric went of for a short while After the new system was installed the engineer went over all the controls with me then kindly set the times I wanted. and then something happened that is rarely seen with a lot of workmen today they cleaned up in every room. then arranged for the carpet fitters to come back.in. I had been apprehensive because of my ill health about getting this done but can honestly say there was minimal disruption and my home was quickly back to normal clean and tidy. Could you please thank everyone involved it is nice to see a company take such pride in its work. catherine Craig,

Do theiir jobs. Some are more competent than others.

Brilliant came and sorted heating ,after waiting around for local plumbers ,who never turned up

Great job and price thankyou

They are unreliable to come out when there are no hot woter or heating they pam you off saying they will be out the next day as soon as possible now am not being funny av got a 4 year old that needs hot woter and heating

I have been a maintenance plan customer for just over a year, and cannot praise the service I have received highly enough. As well as the annual service, I have had to called engineers out on two occasions. Following the breakdown of my boiler, today a valve has been replaced by a very pleasant and efficient engineer, covered by my plan. Fantastic service and peace of mind for the future. Thankyou Saltire.

Had new boiler fitted by them which stopped working after three weeks. Couldn't fix it so called in manufacturer who resolved issue due to debris on gas pipe. Then denied responsibility and battle between them and manufacturer which took weeks to sort out. Would never use them again. Totally useless when dealing with after sales issues. Stay clear of them.

2nd time I've waited in for repairs & no show! I rang in earlier & left my number because i had to nip out for 5 mins between 3 & 3.15pm. A phone call hours ago to let me know no one was going to show would of been smashing!

I would straight up avoid this company my landlord recently began using them and its been nothing but problems.

The response, service, AND the engineers are first class. Heating system problem resolved within a few minutes. I'd gladly recommend Saltire to anyone.

I am a homeowner and have had cover with Saltire for nearly 2 years, I had a no heat and hot water today and they attended within 4 hours, The engineer that attended (sorry cant remember his name ) was fantastic, talked me through everything he was doing, I require a part which is very expensive but thanks to my Priority Service 2 cover I don't have to pay for this. God send.

Great customer service on more than one occasion. The engineers take care to ensure all is well with good communication. Very helpful indeed. Thanks

Disappointing! Another day without hot water and without heat even after we spent 250 on an expansion vessel replacement last Friday. We put a call in yesterday (no heat and no hot water) so tech came out today to fix a 'loose connection' only to be back to no heat and no hot water less than 4 hours later. We put another call in today, before 5pm, only to be told again, we will come out tomorrow. I wonder how much of an urgency you would have to fix this if it was your house? I have upgraded my rating to a 3 (at this time) because, after posting this review to your Facebook page, I was contacted by someone who asked for my address, who then sent someone out within the hour to fix the situation. The lad replaced the sensors, at no charge, and we now have heat and hot water. Thank you for your prompt response and correcting the issue.

I have to wait an extra 3 days if not more ive already waited 2 day without any heating and temperatures have dropped storm dylan is about and we have a child with asthma in the house yet they dont care. Lied twice to us saying they are picking the parts up for saturday as in yesterday then it went to today now they saying oh they havent got the parts now to sort a hole in my boiler. I have just got over 2 chest infections one after the other still got the cough been coughing blood up yet thats alright between saltire and sanderson properties i dont know whos worse the landlords or use.

Hockney exhibition is great.

Just an all round great company 👍